Service program manager job description

The SRSP Recovery Manager is responsible for working with individuals and their care team to develop a person-centered care plan to address their home and community based needs.
Essential Functions:
Document current list of medications and assist with medication adherence (linkage/resources).Conducts annual and event-based assessments of an individual's eligibility according to program specifications, taking into account the cultural and linguistic needs of each member.Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to hospital, provider office, community agency, member's home, telephonic or electronic communication.Development and implementation of person-centered care plan (PCCP), in collaboration with the ICT, based on member's needs and preferences Evaluation of care plan on an ongoing basis through member, family, provider and stakeholder contact Facilitate and coordinate services based upon the care treatment plan developed in collaboration with all stakeholders Schedules and facilitates interdisciplinary team meetings to meet the needs of the member Provide education of member/caregivers regarding healthcare access and benefits Implements comprehensive care plans by working with members, developing relationships with community providers and resources, and managing resources through interdisciplinary collaboration to achieve optimal patient outcomes Recommends waiver services Adheres to the reporting requirements for incidents and prevention from harm planning Maintain appropriate documentation within protocols and guidelines of the Recovery Management program Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation Actively participating in team meetings Develop and maintain knowledge of the company's business and regulatory environments Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program On-call responsibilities as assigned.Perform any other job duties as requested

Education and Experience:
Associates Degree is required Registered Nurse (RN), or a Bachelor's Degree in social work, counseling, psychology, or similar field is required. ORA minimum of three years of post-bachelor's degree experience working with individuals diagnosed with serious and persistent mental illness (SPMI) OR a minimum of one year post-graduate experience working with individuals with a diagnosed chronic condition (DCC) is required.

Competencies, Knowledge and Skills:
Intermediate proficiency level with Microsoft Office, including Outlook, Word and ExcelAbility to communicate effectively with a diverse group of individuals Ability to multi-task and work independently within a team environment Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding recovery management practices Excellent understanding of local and community resources Strong understanding and respect of all cultures and demographic diversity Ability to work in a fast-paced environment Ability to demonstrate and promote ethical conduct Critical listening and thinking skills Decision making and problem solving skills Strong organizational and time management skills Ability to maintain confidentiality and act in the company's best interest

Licensure and Certification:
Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verified insurance. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated. Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment.To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position.CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination.CareSource requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date.Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment.CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the CareSource Health & Wellness team.

Working Conditions:
Mobile Worker: This is a mobile position, meaning that regular travel to different work locations including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our member and may refer members to other CareSource resources

Organization Level Competencies
Leveraging FeedbackCustomer OrientationValuing DifferencesManaging WorkEarning TrustQuality OrientationAdaptabilityInfluencingCollaborating

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.

***This position is hybrid in-office and remote/work from home.
The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first. Dignity Health MSO offers a competitive Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package.
Arizona Care Network is a Dignity Health joint venture. We access our employee benefits and Human Resources systems through DHMSO, a division of Dignity Health.
Responsibilities:
Position Summary:

Arizona Care Network (ACN) is a clinically integrated (CI) physician network and Accountable Care Organization (ACO) sponsored by Dignity Health and Abrazo Health. The Program Manager, Post-Acute Services is an employee of Dignity Health Managed Services Organization (DHMSO), a wholly owned subsidiary of Dignity Health.

The Post-Acute Services Program Manager is responsible for leading a variety of operational and collaborative relationships related to post-acute services offered by ACN, including post-acute network design, post-acute care coordination services, post-acute provider relationship management, waiver program implementation and maintenance, post-acute program metric selection and reporting to internal and external stakeholders, as well as hospital system case management program partnerships.

Responsibilities may include:
- In collaboration with the Director, Provider Network establishes/refines selection criteria and requirements for participating in ACN, and is the primary point of contact for conducting contracting activities with post-acute care provider organizations.
- Responsible for initiating, onboarding, developing relationships and serving as the primary interface with ACN preferred post-acute facilities and provider organizations, including Skilled Nursing Facilities, Home Health Agencies, Rehabilitation Hospitals, Hospice, etc.
- Serves as key partner with clinical and administrative leaders throughout the post-acute network to identify opportunities and drive improvement in key areas such as quality, cost of care, care coordination, network coordination, patient/consumer experience.
- Leads the implementation, training, maintenance and evaluation of ACO waiver options available to ACN.
- Prepares for and facilitates ongoing Post-Acute Care Committee meetings by working closely with ACN leadership and the Committee Chair.
- Engage and collaborate with Dignity Health and Abrazo Community Health Network case management and physician leadership to maximize ACN’s post-acute care program by serving as the primary external interface to develop relationships with hospital and SNF case management to facilitate care transitions to the appropriate setting.
- Works collaboratively with ACN’s Director of Analytics and with appropriate data/analytics vendors to design and build post-acute care program metrics and dashboard reports that allow for regular tracking of program performance, and the implementation of improvement opportunities throughout the network.
- Participates in the periodic evaluation of technologies and other solutions being considered by ACN for post-acute providers.
- Other duties as assigned.
Qualifications:
Minimum Qualifications:

- Minimum 3 years’ experience in clinical operations in a hospital or post-acute care setting, or as a Case Manager in a hospital, nursing home, or health plan setting.
- Bachelor’s Degree - BS/BA in Business/Healthcare or equivalent combination of education and experience required.
- Must have excellent verbal and written communication skills; Must be able to communicate and interface effectively with internal and external customers. Able to summarize data findings concisely for internal and external stakeholders; able to make inferences and offer suggestions for improvements. Proficiency with the Microsoft Office suite of applications.
- A solid knowledge of budgeting and financial practices.
- Special skills:
Strong customer service skills with willingness to take initiative with lite to no direction. Demonstrated ability to analyze problems and issues from a variety of perspectives and to understand legal, privacy, risk, and operational impact of decisions. Knowledge of HIPAA, Title 22, security principles, guidelines, and standard healthcare practices in Arizona. Knowledge of information privacy and release of information laws. Detail-oriented and analytical skills required. Proficient in Windows operating system environment, information technology network infrastructures, access directory and Microsoft Office products. Excellent communication and interpersonal skills, both verbal and written. A demonstrated commitment to high professional ethical standards and a passion for organizational compliance. Knowledgeable of Accountable Care Organization requirements and structures. Ability and willingness to look at situations from several points of view. High comfort level working in a diverse environment. Demonstrated understanding of post-acute care operations and strategic positioning of post-acute programs and services. Able to articulate an understanding of the continuum of care, including acute, post-acute, and community-based services.
Preferred Qualifications:

- Clinical certificate or license (e.g., medical assistant (MA), Licensed Practice Nurse (LPN), RT, Registered Nurse (RN), or similar) preferred.
~LI-DH

Navistar has an exciting opportunity for an Serviceability Program Manager . The Serviceability Program Manager assesses the serviceability (maintenance and repair) of our product in the current market versus the competition and will set standards during new product development to promote the ease of serviceability for customers, dealers and technicians. environment.
Responsibilities:
• Managing New Vehicle Programs for Serviceability
o Participates in new program concept sheet reviews
o Virtual architecture reviews
o Service Design Standards (SDS) adherence and assignment.
o Performs on vehicle reviews to evaluate adherence to the above standards
o Create presentations to illustrate Risks/Issues, and adherence to program timelines
• Development and understanding of service design standards and setting serviceability requirements for the engineering of new designs
• Works cross functionally with program teams, product development, service engineering, and the field.
• Competitive and Internal Service Benchmarking including but not limited too:
o Perform reviews on internal and competitive maintenance intervals (alignment and longevity) benchmarking
o Serviceability index repair
o Perform Service Repair Time (SRT) Benchmarking
o Using this benchmarking results to influence and incorporate service into design
o Voice of the technician VOT as part of our standard
Minimum Requirements:
Bachelor’s degree At least 5 years of technical project/program management experience
OR
Master’s degree At least 3 years of technical project/program management experience
OR
At least 7 years of technical project/program management experience
Additional Requirements:
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills:
Bachelor’s degree At least 5 years of technical project/program management experience
OR
Master’s degree At least 3 years of technical project/program management experience
OR
At least 7 years of technical project/program management experience
Company Overview:
Navistar is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.
Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores.
With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.
Accelerating the Impact of Sustainable Mobility:
Visit us at www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#ridewithnavistar
Job Posting: #LI-POST