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Site representative skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical site representative skills. We ranked the top skills for site representatives based on the percentage of resumes they appeared on. For example, 20.8% of site representative resumes contained customer service as a skill. Continue reading to find out what skills a site representative needs to be successful in the workplace.

15 site representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how site representatives use customer service:

Perform several administrative tasks including managing databases, data entry, file management, and customer service duties
Provide excellent customer service to internal/external client; received promotion to Supervisor within first year.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how site representatives use troubleshoot:

Maintain office machine (troubleshoot fax, copiers and postage machine.)
Run tests to troubleshoot and locate root cause of connectivity failure.

3. Customer Satisfaction

Here's how site representatives use customer satisfaction:

Provided superior customer satisfaction by keeping customers apprised in near real time regarding truck and equipment availability and modified arrival/departure times.
Maintained highest level of customer satisfaction ratings by addressing unexpected customer concerns.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how site representatives use data entry:

Collect all temporary employee time cards and perform data entry of hours into excel.
Perform data entry, filing, faxing, scanning and copying.

5. Collating

Here's how site representatives use collating:

Copied documents according to instructions, binding and collating.
Tape / wire binding, collating, image scanning, inserts.

6. Equipment Issues

Equipment issues are the events where equipment cannot deliver the intended task or purpose meant for it to accomplish at any particular time.

Here's how site representatives use equipment issues:

Analyzed trends and root cause analysis of equipment issues to assist in improvement of conference room performance.
Evaluate equipment issues and notify service department if unable to resolve.

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7. Routine Upkeep

Here's how site representatives use routine upkeep:

Handled routine upkeep and basic maintenance of equipment; record and track customer inquiries.
Maintain routine upkeep of reprographic equipment.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how site representatives use phone calls:

Answered high volume phone calls, booked appointments, greeted clients, and directed inquiries to designated departments.
Record all phone calls in customer logs to ensure accurate information is available to all associates.

9. Site Work

Here's how site representatives use site work:

Manage the site work and building construction and installation activities for assigned projects.
Managed site work and building construction to conform to contract documents and specifications.

10. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how site representatives use safety procedures:

Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

11. Office Equipment

Here's how site representatives use office equipment:

Monitor and maintain office equipment, troubleshooting when problems occur.
Operate all office equipment and technology; maintains supply inventory; establish/coordinate client meeting calendars.

12. USPS

Here's how site representatives use usps:

Oversee mail room operations consisting of: receiving and shipping of Fed Ex, UPS, DHL and USPS packages.
Received and log all incoming/outgoing letters and packages, USPS mail, Federal Express, DHL, and UPS.

13. Service Calls

Here's how site representatives use service calls:

Maintain Xerox machines in working order, monitor service calls for cleaning, record all meter readings daily on all machines.
Call in equipment for service calls when needed, load paper for machines, wipe down glass and deliver paper.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how site representatives use windows:

Installed and maintained eight different Windows NT WAN sites consisting of Unix servers, workstations, X-terminals, and related peripherals.
Supported Windows XP and Windows 7 laptops and desktops.

15. Customer Support

Here's how site representatives use customer support:

Provided customer support with onsite internal sales.
Facilitated inter-departmental communication to effectively provide customer support.

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What skills help Site Representatives find jobs?

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List of site representative skills to add to your resume

The most important skills for a site representative resume and required skills for a site representative to have include:

Customer Service
Troubleshoot
Customer Satisfaction
Data Entry
Collating
Equipment Issues
Routine Upkeep
Phone Calls
Site Work
Safety Procedures
Office Equipment

USPS
Service Calls
Windows
Customer Support
HR
Financial Aid
Background Checks
PowerPoint
DHL
Law Firm
MRO

Administrative Tasks
HVAC
RFI
Fax Machines
Continuous Improvement
Xerox
ISO
Unix
Management Reports
SCE
Velo

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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