Critical Care/ED Nurse Residency - Columbus/Central Ohio
Ohiohealth
Columbus, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: At OhioHealth, we help registered nurses new to acute care transition to bedside care by building the knowledge, skills, professional presence, and experience needed to be an OhioHealth nurse. Our residents will experience the benefit of centralized recruitment during the application, interview and hiring process. Beginning upon hire, OhioHealth's Nurse Residency Program is customized to meet the needs of the transitioning nurse by incorporating central and track specific learning experiences. Our program is designed to extend beyond clinical orientation to support the nurse residents throughout their first year by facilitating interactions with experienced preceptors, subject matter experts and small peer groups. This position provides general nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. He/She is accountable for the practice of nursing as defined by the Ohio Board of Nursing. Responsibilities And Duties: Assessment/Diagnosis - Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual (30%). Outcomes Identification/Planning - Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%). Implementation/Evaluation - Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%). Leadership - Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%). Operations (10%). As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications: Associate's Degree (Required) BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: RN - Registered Nurse BLS - Basic Life Support CPR - Cardiopulmonary Resuscitation Field of Study: Nursing Years of Experience 0 Work Shift: Variable Scheduled Weekly Hours : 36 Department CC Med Surg Fellowship Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$51k-79k yearly est. 3d agoHomecare Revist Nurse, LPN
Trinity Health at Home
Columbus, OH
*Employment Type:* Full time *Shift:* Day Shift *Description:* At Mount Carmel Home Care, our LPNs bring clinical expertise and cutting-edge technology directly into patients' homes-delivering compassionate, one-on-one care where it matters most. As part of a multidisciplinary team, you'll collaborate with physicians, nurses, social workers, and home health aides to ensure holistic, high-quality care. We're looking for enthusiastic professionals who thrive in autonomous environments, are detail-oriented, organized, and tech-savvy. If you're motivated by meaningful work and want to make a real difference in your community, we'd love to meet you. What You Can Expect: * Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours-no surprises. * Competitive Pay & Low-Cost Benefits Get exceptional coverage and real savings that make a difference. * Supportive Leadership Our management team is here to help you succeed every step of the way. * Career Growth Opportunities Every leader on our team started in a field role-your path to leadership starts here. * Epic EMR System Streamlined documentation and communication for better care and less stress. * Fast Hiring Process Quick interviews and job offers-because your time matters. * Meaningful Work Deliver one-on-one care that truly impacts lives. * Zero On-Call Requirements Focus on your work without the stress of being on call. Minimum Qualifications: * Graduate of an accredited or state-approved school of practical nursing. * Current LPN licensure in the state of practice. * Minimum 1 year of experience in an acute care setting (home healthcare experience preferred). * Successful completion of NAPNES or equivalent medication exam. * Valid driver's license and reliable transportation. Position Highlights & Benefits: * Medical, dental, and vision insurance starting day one * Short- and long-term disability coverage * 403(b) retirement plan with matching contributions * Generous paid time off plus 7 paid holidays * Comprehensive orientation and onboarding * Tuition reimbursement up to $5,250 annually About Us Mount Carmel Home Care is part of Trinity Health At Home, a national, faith-based, not-for-profit organization providing home care, hospice, and palliative care across eleven states. We are Medicare-certified and accredited by The Joint Commission. Learn more at MountCarmelHomeCare.org. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.$41k-61k yearly est. 8d agoCertified Medical Coder
Pride Health
Remote job
Pride Health is hiring a Certified Medical Coder (Remote Role) to support our client's medical facility based in Bronx, NY - 10461. This is a 3 -month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization! Job Title: Certified Medical Coder (Remote Role) Facility Location: Bronx, NY - 10461. Pay Range: $33.00/hr to $36.00/hr Shift: Days, 8:00 AM to 4:00 PM Duration: 03 Months (Contract) with possible extension Work Schedule & Arrangement: Position begins with 1-2 weeks of onsite training (flexible based on candidate experience) Transitions to a remote work arrangement once job duties are successfully mastered Hiring Manager is flexible regarding onsite training duration based on candidate skill level Job Duties and Responsibilities: Perform accurate medical coding for acute care inpatient and Emergency Department (ED) records using ICD-9-CM and CPT-4 coding systems. Utilize 3M/HDS coding applications and encoder tools to assign diagnosis and procedure codes in compliance with established standards. Apply coding guidelines, payer requirements, and federal billing regulations to ensure accurate reimbursement and regulatory compliance. Review clinical documentation and research coding-related issues to resolve discrepancies and ensure complete, compliant coding. Demonstrate working knowledge of anatomy, physiology, and disease processes to support accurate code assignment. Maintain proficiency in computer applications, including MS Word, Excel, and coding encoders. Participate in and provide training and guidance to coding staff, supporting competency development and quality improvement. Collaborate with clinical and administrative teams to clarify documentation and improve coding accuracy. Ensure coding accuracy, timeliness, and compliance with internal policies and external regulatory standards. Education Requirements: High School Diploma or GED (required) Completion of an accredited Health Information Management program preferred AHIMA credentials such as RHIA or RHIT preferred Skills & Experience Requirements: Minimum three (3) years of medical coding experience Strong knowledge of ICD-10 coding guidelines Demonstrated experience with EPIC and 3M coding systems Proven proficiency in inpatient and outpatient coding, with a strong emphasis on Outpatient and Emergency Department (ED) coding Ability to work independently with minimal training Strong attention to detail and ability to apply coding guidelines accurately Certification Requirements: CCS (Certified Coding Specialist) or CPC (Certified Professional Coder) certification (required) Additional certifications such as CCP preferred Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.$33-36 hourly 1d agoClient Success Partner- Surgical Growth
Qventus
Remote job
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 About the Role As a Client Success Partner - Surgical Growth, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform. The Client Success Partner - Surgical Growth will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams. Key Responsibilities Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills. Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients Partner with the Marketing team to establish standard collateral for client training and engagement. Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal. Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change. Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision. What We're Looking For 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts Ability to understand client business challenges and translate our AI solutions into meaningful operational impact. Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes Excitement about the potential of AI to transform healthcare and a desire to be part of that change Familiarity with EHR systems Ability to travel up to 50% nationwide Bonus Points For Deep understanding of the surgical domain and related hospital operations Knowledge of the landscape of acute care patient flow processes and solutions Change management experience Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range$120,000-$150,000 USD Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.$120k-150k yearly Auto-Apply 3d agoStockroom Clerk 1
Zoll Data Systems
Remote job
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career-and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary Under supervision, performs manual and clerical duties involved in receiving, storing, issuing components, bulk items and kits Essential Functions Comply with all GMP requirements Receive items from incoming inspections including controls of: quantity counts, lot and FIFO control, and all transactions Picks components and bulk items for manufacturing to include: verification of correct revisions, logging lot codes, and inventory transactions. Other assignments including cycle counts and the ability to work in areas of the operations department. Required/Preferred Education and Experience High school graduate or equivalent. required 1-3 years Stock room experience. required Knowledge, Skills and Abilities Computer skills Physical Demands Ability to lift up to 50 lbs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 #LI-LV1 The hourly pay rate for this position is: $20.00 to $27.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.$20-27 hourly Auto-Apply 10d agoRemote - Clinical Documentation Specialist
Mosaic Life Care
Remote job
Remote - Clinical Documentation Specialist Inpatient Coding Full Time Status Day Shift Pay: $60,382.40 - 96,616.00 / year Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position provides support, consultation, compliance to evidence-based care, and clinical documentation practices. Facilitates and drives improvements in the clinical performance initiatives and helps to maintain regulatory compliant documentation. Performance relies on general nursing/clinical knowledge, including pathophysiology, pharmacology, regulatory requirements and ACDIS professional guidelines. Advanced communication and education to a broad audience including medical staff, patients, clinical departments in the form of specific chart reviews and broad presentation/education. Collaborates regarding clinical and coding knowledge with key stakeholders within the organization. Responsibilities include concurrent review of the clinical documentation to obtain the most accurate and complete physician documentation that appropriately supports the severity of illness, risk of mortality and proper reimbursement. This position works under the supervision of the Manager and is employed by Mosaic Health Systems. Conducts initial concurrent review and ongoing re-reviews of clinical documentation for all selected admissions to initiate the tracking process and document findings. Assigns and updates working DRG for encounters, reviewing in a timely manner and documenting thoroughly in clinical documentation improvement system. Identifies need to clarify documentation in records and initiates communication with physician or physician extender utilizing the appropriate query tools in order to capture the documentation in the medical record that accurately supports the patient's severity of illness. Utilizes monitoring tools to track the progress of the concurrent review program, interprets tracking information and reports findings. Provides information and education as necessary to physicians and ancillary staff. This includes participation on work teams. Other duties as assigned All required education is a minimum requirement. Higher levels of education are acceptable. Associate's Degree nursing required. Bachelor's Degree nursing preferred. RN - Registered Nurse - State Licensure And/Or Compact State Licensure in state, depending upon designated work location is required. AND CCDS Certification - Certificated Clinical Documentation Specialist to be obtained within two years of hire is required. OR CDIP Certification - Certified Documentation Information Practitioner to be obtained within two years of hire required. Certificated Clinical Documentation Specialist to be obtained within two years of hire is required; or Certified Documentation Information Practitioner to be obtained within two years of hire required. 3 years of clinical experience in an ICU/Critical Care acute care setting is required. 2 years of clinical documentation specialist experience.$60.4k-96.6k yearly 60d+ agoMedical Sales Representative
Essity
Remote job
Medical Sales Representative - Advanced Wound Care (Chicago, IL) Who We Are Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors. About the Role Essity is looking for an experienced Medical Sales Representative - Advanced Wound Care. Responsible for managing and increasing the Essity Advanced Wound Care product portfolio sales within the assigned geographic territory. The AWC product portfolio contains clinically unique brands such as Hydrofera Blue, Cutimed -Sorbact, Sorbion, and Epiona, Hypafix, and Jobst - Compri2 and Comprifore. Reporting to the Regional Sales Manager, this role is the primary driver of sales within a territory or strategic metropolitan areas. The Wound Care Specialist role is performance driven and will target multiple call points throughout the continuum of care with a primary focus on Acute Care, Surgical Areas, and Wound Care Centers as well as managing and penetrating the alternate sites of care. This will be a remote position responsible for covering the Chicago and surrounding area. The ideal candidate should live in the aligned territory and able to travel often. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. What You Will Do To meet or exceed sales targets which will be driven by key account closes and competitive conversions in all areas of the healthcare market To possess and effectively communicate/utilize clinical and product knowledge clearly and concisely Effective customer needs assessment and solution development Effective relationship management with key stakeholders within targeted accounts The ability to interact with advanced practice clinicians (Surgeons, Physician Assistants, Nurse Practitioners, WOCN's, and Nurses) and shape product choice decisions Effective sales process execution Contract implementation and effective penetration of key GPO and IDN awards To maintain and increase penetration in existing accounts and healthcare systems Effectively coordinate opportunities internally and externally with customers Effective territory and account planning (pre and post call planning), targeting To complete all administrative duties accurately and timely Who You Are Bachelor's degree required At least 3 years of outside sales experience required; outside sales experience in the Healthcare Industry preferred. Exposure to wound care, surgical markets a plus. Additional experience in Business to Business sales helpful Self-Motivated, Able to be work independently, Competitive, Tenacious, High Integrity, Fearless, Strategic, Passionate, and a Team Player. Overnight travel, work weekends, and into the evening may be applicable (approximately 25-35% of time) Must be fluent in Microsoft programs; Excel, Power Point, etc. Experience with CRM recommended (i.e. Salesforce.com. Dynamics) What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Compensation and Benefits $70,000 - $85,000/annual salary range + sales incentive + benefits Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience. Along with competitive pay you will be eligible for the following benefits: United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance Wellness program provided through Rally Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match and annual employer base contribution Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program PTO offering with Paid Holidays Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance Employee discounts program Scholarship program for children of Essity employees. Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact ******************************* Together, we are improving lives, every day Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. Application End Date:Job Requisition ID:Essity255736$70k-85k yearly Auto-Apply 60d+ agoActivities Director (Non Recreation Therapist)
Mayfair Village Nursing Care Center
Columbus, OH
The Activities Director (Non Recreation Therapist) plans, organizes, develops, and directs quality activities for patients, ensuring that the recreational, physical, intellectual, spiritual, and social needs of each patient are met in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Two (2) years experience in a social recreation program within the last five years, one of which was full time in a patient activities program in a health care setting Completed State approved activity training Prior experience with geriatrics preferred Specific Job Requirements Demonstrated proficiency in arts/crafts/music is preferred Possess the ability to make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Fulfill core competencies of licensed position and provide clinical oversight within discipline and in accordance with rehab practice standards Plan, develop, organize, implement, and evaluate quality activity programs (includes entertainment, exercise, relaxation, and education) Make daily rounds to ensure activities team is performing to standards and patient needs are being met Appropriately and descriptively chart patient progress and behavior Escort patients to and from activities Make regular in room visits to patients uninterested or unable to participate in group activities Effectively manage and operate within budget Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer$30k-51k yearly est. 6d agoDirector, Ar Ops Transition Remote 100% Travel
Direct Staffing
Remote job
7+ to 10 years experience As clients consolidate, integrate and transition their existing operations (business offices) into this role directs the various activities throughout the client consolation process. This includes serving as interim management of operations, overseeing all functions of A/R Management (billing, follow-up, cash posting, and customer service and vendor management) during a client consolation, and conducting client assessment prior to client consolations, to include gap analysis between current state of the department and the Conifer model to include; processes, staffing levels, metrics and technology. The role will report to the Sr. Director of Transitions and will work closely with other members of the transition team and our operations Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. No. Description 1. Align operations to meet core performance metrics and SLA's for new client. 2. Manage the process change as it relates to performance, staffing, and employee relations to fully transition new client to existing operations leaders. 3. Provides operational direction to assigned site and business function. Coordinates site related issues with Human Resources and Legal. 4. Oversees billing/collections/reimbursement, ensuring standardization and compliance with established policies and procedures of Conifer Health Solutions, regulations of applicable regulatory agencies, and standards of JCAHO for new client site and fully transitions new client to existing operational leaders. 5. Analyzes and identifies problems, determines cause and desired resolution. Takes steps necessary to implement resolution. Solves escalated problems related to his/her areas of assignment, and maintains a detailed knowledge of functions in these areas. 6. Ability to transition from our transitions Management Team to the applicable unit in the absence of new client engagements. 7. Supports and interfaces with hospital leadership when required. Coordinates necessary meetings/focus groups and assigns direct reports as necessary to help with implementation and feedback within these groups. 8. Ensures implementations of any new processes are in line with the client's policies and works directly with client's departments to ensure visibility of any changes in processes. 9. Prioritizes transition projects and completes them effectively within the provided timeframe. Ensures that any delays to projects are communicated proactively and can address issues. 10. Make recommendations based on gap analysis of processes and performance data. 11. Completion of assessment and provides feedback on key benefits for us in transitioning a client. Participates in preparation of financial model. FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): varies by location/assignment SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. No. Direct Reports (incl. titles) TMT Manager Operations. Number is variable AR Manager assignments are dictated by each new client, and varies by location No. Indirect Reports (incl. titles) As dictated by each new client, varies by location KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Advanced understanding of Compliance Regulations and Guidelines Advanced knowledge of healthcare reimbursement methodologies Advanced knowledge of the hospital based operations related to the revenue cycle including Health Information Management, Patient Access, Clinical Quality/Case Management, Management Information Systems, Accounting and Finance Advanced knowledge of healthcare A/R, collections, insurance, government programs and appeals Knowledge of the flow of revenue cycle, revenue cycle technology, and revenue cycle metrics and drivers Detail oriented, analytical skills, and an ability to work independently Proficiency in prioritizing and managing multiple tasks Advanced skills in human resource management as it relates to large floor operations/call center environments Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation, and understand and execute financial models Intermediate Microsoft Office (Word and Excel) Excellent oral and written communication skills and strong presentation skills Ability to provide advanced customer service EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. 4 year college degree in Business Administration, Finance, or Health Administration or equivalent experience 7 - 10 years experience directing a multi-facility healthcare business office (CBO) or large facility Patient Financial Services Department or financial services call center CERTIFICATES, LICENSES, REGISTRATIONS Certified Patient Account Manager (CPAM) or Certified Financial Healthcare Professional (CFHP) or Certified Revenue Cycle Representative (CRCR) preferred OTHER 100% Travel Required (Not required to travel on weekends/ holiday's or weeks surrounding a National Holiday) Hospital Revenue Cycle Managment Acute Care Collections Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc$95k-169k yearly est. 60d+ agoHome Infusion Nurse - Accredo - Detroit or Port Huron, MI
Accredo Health
Remote job
Home Infusion Registered Nurse - Accredo Specialty Pharmacy will cover the Detroit/Port Huron region, and outlying areas. Must be able to work 40 hours a week (weekdays, day shift). Must have strong IV skills, including pediatric IVs. There is on-call for this role with on-call pay and holiday rotations. Mileage reimbursement door-to-door. Take your nursing skills to the next level by helping to improve lives with Accredo Specialty Pharmacy, a division of Evernorth Health Services. We are looking for dedicated registered nurses like you to administer intravenous medications to patients in their homes. As a Home Infusion Registered Nurse at Accredo, you'll travel to patients' homes to provide critical infusion medications. However, this job is about more than just administering meds; it's about building relationships with patients and seeing the positive impact of your care. You'll work independently, making decisions that lead to the best outcomes for your patients. You'll drive growth in your career by challenging yourself to use your nursing skills, confidence, and positive attitude to handle even the toughest situations, with the support from your team. For more than 30 years, Accredo has delivered dedicated, first-class care and services for patients. We partner closely with prescribers, payers, and specialty manufacturers. Bring your drive and passion for purpose. You'll get the opportunity to make a lasting impact on the lives of others. How you'll make a difference and improve lives: Empower Patients: Focus on the overall well-being of your patients. Work with pharmacists and therapeutic resource centers to ensure that patients' needs are met and to help them achieve their best health. Administer Medications: Take full responsibility for administering IV infusion medications in patients' homes. Provide follow-up care and manage responses to ensure their well-being. Stay Connected: Be the main point of contact for updates on patient status. Document all interactions, including assessments, treatments, and progress, to keep track of their journey. Requirements: Active RN license in the state where you'll be working and living 2+ years of RN experience 1+ year of experience in critical care, acute care, or home healthcare Strong skills in IV insertion Valid driver's license Willingness to travel to patients' homes within a large geographic region Ability to work 40 hours a week (can include days, evenings, and weekends, per business need) Flexibility to work different shifts on short notice and be available for on-call visits as needed If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.$71k-87k yearly est. Auto-Apply 10d agoInpatient Therapist, PRN
Columbus Springs East
Columbus, OH
Inpatient Therapist - Behavioral Health PRN Your experience matters At Columbus Springs - East, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As an Inpatient Therapist joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute Conducts individual and group therapy sessions to educate patients regarding psychological, emotional, or substance abuse problems Displays active involvement in treatment planning process Provides family session counseling to all patients to ensure appropriate communication and involvement of family members and support groups Actively communicates with clients, families, and outside referral sources Demonstrates appropriate crisis intervention and de-escalation skills What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Qualifications and requirements: Master's degree in social work and counseling and current unencumbered clinical license per state of practice guidelines. Prior experience with psychiatric and chemical dependency patients CPR and CPI certified within 30 days of employment May be required to work flexible hours About us Columbus Springs - East is a 72-bed behavioral health hospital located in Columbus, OH, and is part of Lifepoint Health , a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement " Columbus Springs - East is an Equal Opportunity Employer. Columbus Springs - East is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.$53k-78k yearly est. 22h agoAssociate - Healthcare Performance Improvement (Supply Chain)
Berkeley Research Group
Remote job
We do Consulting Differently BRG's Healthcare Performance Improvement practice works with healthcare providers to identify and implement measurable and sustainable financial, clinical, and operational performance improvements. We combine comprehensive expertise, experience, and analytics to deliver data-driven, innovative approaches to help hospitals, health systems, academic medical centers, and other providers tackle their most complex problems. We have assessed and implemented nearly $1 billion in cost savings and revenue improvement for our diverse set of clients over the last ten years. BRG's Health Care Supply Chain Practice is looking to hire a Associate to join our growing Health Care Supply Chain Practice. The candidate must have strong analytical and interpersonal skills with experience in healthcare supply chain operations. Responsibilities: Assists Supply Chain and Department Leaders in establishing business processes that maximize the efficiency of daily procurement operations across all BRG/Client facilities. Execute the infrastructure project plan for the facility. Maintain a cost effective and efficient materials process (physically, procedurally, and technologically) utilizing LEAN principles to ensure that necessary supplies are available when needed for all acute care delivery, procedure suites and Nursing areas in support of meeting patient outcomes/experience, operational and fiscal objectives as they relate to Supply Chain Strategy & Optimization and workforce planning. Develop advanced supply distribution processes and inventory level controls to ensure product is efficiently, effectively and timely delivered to customers throughout the organization, and adequate PAR levels are maintained while balancing carrying costs and storage costs with having the right supplies in the right place at the right time. Ensure logistic and materials management activities are integrated with quality outcomes to deploy continuous improvement and patient safety throughout. Quickly assess and create a workable plan for the department while being able to communicate and prioritize the process, ensuring positive outcomes for both the department and staff; ensure ongoing training and education efforts are made and are successful. Develop, direct, and enforce departmental policies and procedures; provides documentation of same directly or through staff, as designated. Develop department goals and objectives in accordance with the needs of the hospital. Communicate expectations and vision for top tier performance, with goals, metrics and provide ongoing feedback. Demonstrate and promote strategic thinking and drive problem-solving by empowering and supporting team members to be responsible and accountable within their scope of practice, including positive work interactions within Supply Chain, between departments and customers. Establish performance metrics to measure productivity, improving logistics and materials management performance and outcomes through increased unit-based inventory turns, elimination of duplicate inventories, reducing inventories, and decreasing inventory write-offs, while improving customer satisfaction. Leverage materials management technology solutions to achieve optimal efficiencies. Ensure alignment to other systems, such as materials inventory management, surgical information, patient charge system, point-of-use technology, and e-commerce. Engage regularly with key clinical leaders and physician stakeholders about scope of responsibility to understand strategic plan, goals, metrics, and outcomes, to influence and gain commitment to compliance, improve operational efficiency, cost effectiveness and customer satisfaction. Performs other duties as directed or as necessary to ensure department effectiveness and client satisfaction. Physical Requirements: Ability to lift up to 50 pounds maximum. Walking and standing are required for long periods of time. Qualifications: Bachelor's degree from an accredited college/university or equivalent training/experience. Preferable: 2+ years of related work experience in a hospital or advisory/consulting experience in the supply chain and other operational areas that impact the supply chain function. Extensive experience with MS Excel and PowerPoint. Strong communication and presentation skills. Extensive knowledge in Procure to Pay, supply chain logistics, inventory management, LEAN or other process improvement techniques, distribution facilities. Demonstrated experience in delivering projects that cover the full life cycle of assessment, design and implementation support; demonstrated record of driving revenue within existing healthcare clients and in developing new prospects at the "C" level of large healthcare organizations. Travel as needed (Up to 75%). Associate Salary Range: $70,000 - $100,000 per year Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship. About BRG BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart-and gets you ahead. At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients' challenges. We get results because we know how to apply our thinking to your world. At BRG, we don't just show you what's possible. We're built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.$70k-100k yearly Auto-Apply 60d+ agoHIM Coding Educator - Outpatient
Maricopa Integrated Health System
Remote job
Under the direction of the Health Information Management (HIM) Supervisor of Coding Education, the HIM Coding Educator - Outpatient provides training, education, and mentoring to the outpatient coding team and outpatient CDI team for coding education. You will work with business owners to define, plan, implement, and evaluate the training required to ensure smooth change management for coding operations, revenue cycle, and affected areas. This role is responsible for evaluating and delivering comprehensive training and education programs related to the end-user#s needs. # The HIM Coding Educator # Outpatient provides onsite and/or virtual support for trainees and is a knowledge resource for all staff. You will collect and coordinate data collection by performing coding quality chart reviews, ensuring the reviews meet government, regulatory, and coding guidelines/standards. You are responsible for delivering the results of these chart reviews with reports that can be used to make informed business decisions that are accurate, relevant, and error-free. # Annual Salary Range: $63,169.60 - $93,184.00 This position is a remote position.# # Qualifications Education: Requires an associate degree in health information management or a related field or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work.# A bachelor#s degree in health information management or related field is preferred. Experience: â€'â€'â€'â€'Must have a minimum of five (5) years of progressively responsible healthcare acute care coding involving outpatient facility coding experience, demonstrating a strong understanding of the required knowledge, skills, and abilities.# Must have Level 1 Trauma coding experience, coding experience in a teaching hospital, and Electronic Health Record experience. Prefer Burn coding experience and/or experience providing classroom, on-site, and/or virtual training. Specialized Training: ICD-10, ICD-10 PCS, and CPT Coding and auditing experience are required. Prefer formal training in 3M products/ Epic/Auditing/CDI/Revenue Cycle. Certification/Licensure: Requires certification as a CCS, CCS-P, CPC, CPC-H, CPC-P, CIC, or COC. Preferred dual certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT). Knowledge, Skills, and Abilities: Requires extensive knowledge and experience in outpatient facility coding and auditing and the subject area for which they evaluate, report, and provide training. Must demonstrate knowledge of HIPAA privacy and security regulations as evidenced by appropriate handling of Protected Health Information (PHI), promoting confidentiality, and using discretion when handling patient and various hospital departments# information. Must be able to follow all Federal and State regulations, as well as all Valleywise Health policies and procedures. Requires a basic understanding of all functions performed by the Coding and Revenue Cycle Teams. Requires strong computer skills in all areas of healthcare applications, technology, education, and automated systems, as well as Microsoft Products, Epic, PwC SMART, and 3M software.#This includes the ability to adapt to multiple client systems simultaneously. Requires a basic understanding of the standard tools, workflow processes, and/or procedures and concepts used in implementing, designing, and delivering training programs and materials. Prefer an understanding of healthcare business and software and a strong ability to translate administrative and operating requirements into clear, specific, and actionable curricula and then implement and teach those curriculums. Must demonstrate effective listening, facilitation, and presentation skills. Must possess excellent interpersonal and communication skills, both verbally and in writing, including knowledge of basic grammar, spelling, and punctuation. Must be flexible, detail-oriented, highly collaborative, and positively influence others. The ability to work in a team environment, as well as independently, while being willing to take ownership of responsibilities, being quality conscious, and being able to manage time effectively and adapt to change. Must be able to continuously listen, react, and suggest ways to complement or assist the work of others. Requires the ability to read, write, and speak effectively in English. Under the direction of the Health Information Management (HIM) Supervisor of Coding Education, the HIM Coding Educator - Outpatient provides training, education, and mentoring to the outpatient coding team and outpatient CDI team for coding education. You will work with business owners to define, plan, implement, and evaluate the training required to ensure smooth change management for coding operations, revenue cycle, and affected areas. This role is responsible for evaluating and delivering comprehensive training and education programs related to the end-user's needs. The HIM Coding Educator - Outpatient provides onsite and/or virtual support for trainees and is a knowledge resource for all staff. You will collect and coordinate data collection by performing coding quality chart reviews, ensuring the reviews meet government, regulatory, and coding guidelines/standards. You are responsible for delivering the results of these chart reviews with reports that can be used to make informed business decisions that are accurate, relevant, and error-free. Annual Salary Range: $63,169.60 - $93,184.00 This position is a remote position. Qualifications Education: * Requires an associate degree in health information management or a related field or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work. * A bachelor's degree in health information management or related field is preferred. Experience: * â€'â€'â€'â€'Must have a minimum of five (5) years of progressively responsible healthcare acute care coding involving outpatient facility coding experience, demonstrating a strong understanding of the required knowledge, skills, and abilities. * Must have Level 1 Trauma coding experience, coding experience in a teaching hospital, and Electronic Health Record experience. * Prefer Burn coding experience and/or experience providing classroom, on-site, and/or virtual training. Specialized Training: * ICD-10, ICD-10 PCS, and CPT Coding and auditing experience are required. * Prefer formal training in 3M products/ Epic/Auditing/CDI/Revenue Cycle. Certification/Licensure: * Requires certification as a CCS, CCS-P, CPC, CPC-H, CPC-P, CIC, or COC. * Preferred dual certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT). Knowledge, Skills, and Abilities: * Requires extensive knowledge and experience in outpatient facility coding and auditing and the subject area for which they evaluate, report, and provide training. * Must demonstrate knowledge of HIPAA privacy and security regulations as evidenced by appropriate handling of Protected Health Information (PHI), promoting confidentiality, and using discretion when handling patient and various hospital departments' information. * Must be able to follow all Federal and State regulations, as well as all Valleywise Health policies and procedures. * Requires a basic understanding of all functions performed by the Coding and Revenue Cycle Teams. * Requires strong computer skills in all areas of healthcare applications, technology, education, and automated systems, as well as Microsoft Products, Epic, PwC SMART, and 3M software. This includes the ability to adapt to multiple client systems simultaneously. * Requires a basic understanding of the standard tools, workflow processes, and/or procedures and concepts used in implementing, designing, and delivering training programs and materials. * Prefer an understanding of healthcare business and software and a strong ability to translate administrative and operating requirements into clear, specific, and actionable curricula and then implement and teach those curriculums. * Must demonstrate effective listening, facilitation, and presentation skills. * Must possess excellent interpersonal and communication skills, both verbally and in writing, including knowledge of basic grammar, spelling, and punctuation. * Must be flexible, detail-oriented, highly collaborative, and positively influence others. * The ability to work in a team environment, as well as independently, while being willing to take ownership of responsibilities, being quality conscious, and being able to manage time effectively and adapt to change. * Must be able to continuously listen, react, and suggest ways to complement or assist the work of others. * Requires the ability to read, write, and speak effectively in English.$63.2k-93.2k yearly 45d agoClinical Documentation Integrity Specialist
Wooster Community Hospital
Remote job
Job Title: Clinical Documentation Integrity (CDI) Specialist Department: Quality Management Reports to: Quality Coordinator FLSA Status: Non-Exempt (Hourly) The Clinical Documentation Integrity Specialist at Wooster Community Hospital plays a critical role in ensuring the quality, accuracy, and completeness of clinical documentation within the healthcare setting. This position focuses on reviewing patient records to identify gaps or inconsistencies in documentation, collaborating with healthcare providers to clarify and improve clinical notes, and supporting compliance with regulatory standards and coding requirements. The specialist contributes to enhancing patient care outcomes by facilitating clear communication among multidisciplinary teams and ensuring that documentation accurately reflects the patient's clinical status and treatment. Additionally, this role supports hospital initiatives related to quality improvement, reimbursement optimization, and data integrity. Ultimately, the CDI Specialist helps maintain the hospital's commitment to delivering high-quality healthcare services through precise and thorough clinical documentation. Duties/Responsibilities: Clinical Documentation Review: Review and analyze clinical documentation in patient medical records to ensure accurate, complete, and clinically supported documentation. Identify clinical indicators and gaps requiring clarification or enhancement to reflect the true patient condition. Utilize evidence-based criteria to validate diagnoses, procedures, and clinical treatment plans. Query Management Identify appropriate need for provider queries. Compose clear, compliant provider queries to obtain additional clinical information or clarification. Collaborate with providers to ensure timely, accurate responses. Track, trend, and report query outcomes and provider engagement. Collaboration & Communication Collaborate with providers, nurses, and other healthcare professionals to clarify documentation and obtain additional information as needed. Partner with providers, coders, case managers, and quality teams to ensure alignment on CDI program needs. Collaborate proactively with WCH physician advisors. Develops multidisciplinary collaborative relationships using interpersonal skills to build and maintain crucial relationships. Data Integrity & Compliance Monitor compliance with documentation standards and support coding and billing teams to optimize reimbursement. Maintain up-to-date knowledge of healthcare regulations, coding guidelines, and documentation standards. Ensure all CDI practices follow compliant query guidelines and organizational policies. Educate providers and clinical staff on documentation best practices and regulatory requirements to improve overall documentation quality. Performance Improvement Participate in quality assurance activities and provide feedback and education to clinical teams to enhance patient care documentation. Assist in the development and implementation of documentation improvement initiatives, audits, and policies. Analyze documentation trends and opportunities for ongoing program enhancement. Support organizational initiatives related to quality metrics, value-based programs, and risk adjustment. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines and work independently. Strong analytical, problem-solving skills with the ability to identify opportunities for improvement. Strong understanding of pathophysiology, pharmacology, and medical terminology. Ability to demonstrate appropriate assertiveness with a positive solution focused attitude. Ability to manage multiple priorities. Ability to function well in a high-paced and at times stressful environment. Proficient with electronic health record systems. Proficient with Microsoft Office Suite or related software. Education and Experience: Required: Bachelor's degree in nursing with active RN license 2 years' experience in an acute care facility in coding, case management, nursing, quality review, and/or other related area. Prior CDI experience CDI certification within 12-24 months of hire. Preferred: CDI certification at the time of hire Coding certification at the time of hire Effective Date: 12/1/2025 Revision Date(s): 12/1/2025 Opportunity for flexible schedule and remote work options; weekend available needed.$75k-106k yearly est. 10d agoPatient Relations Coordinator
Cottonwood Springs
Remote job
Trios Health Job Title: Patient Relations Coordinator Job Type: Full time 1PM - 6PM Monday - Friday Wage Range: $19.48-$27.68 The Patient Advocate supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians. Reports to: Director of Nursing Operations ESSENTIAL FUNCTIONS To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. May prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions. Communicate and correspond with patients, families, visitor, providers, and staff. Referrals, scheduling, checking in/out Collaborate with stakeholders across the organization to work towards an appropriate resolution. Use a hands-on consultative approach that balances the organization's patient experience goals with the unit/department's operational realities, limitations, and workflows. Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way. Project a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient and family confidence by keeping information confidential. This position requires a self-directed individual with the ability to exercise independent judgement, critical thinking, and problem-solving skills. Exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal and external customers. Completes rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay. Complete post-discharge callbacks to follow-up with patients, families, and caregivers regarding care received during stay. Completes follow-up and notifies appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with Why Choose Us: We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups. Where We Are: Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities. EEOC Statement: Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.$19.5-27.7 hourly Auto-Apply 22h agoHIM Clinical Data Analyst, Remote, Health Information Management, FT, 08:30A-5P
Baptist Health South Florida
Remote job
Serves as a primary source of support for the Health System with 8 Acute Care Hospitals, All Baptist Outpatient Services (over 50 locations) and all ambulatory surgical centers. Responsible for the tracking and trending of Physician Delinquency Reports. Sends timely notifications to the Medical Staff in regard to their pending delinquent medical records and impending actions for non- compliance. Performs follow up as needed and reports non-compliant physicians to key Hospital and Medical Staff Leadership to enforce the Suspension List. Prepares reports and graphs for the various Medical Record Committee meetings and the Joint Commission. Works as part of a team to meet individual and departmental goals. Estimated pay range for this position is $16.04 - $19.41 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Bachelor's Degree in health information management, Health Services Administration, or related field preferred. * Prefer Certified Record Health Information Technician (RHIT) and/or Registered Health Information Administrator (RHIA). * Experience in medical record functions in an acute care setting. * Experience with medical record review process for accurate and complete medical records according to CMS and TJC accreditation standards. * Knowledge of statistics, data collection, analysis, and data presentation. * Ability to problem solve and organize work priorities and meet specific objectives under time constraints and attentive to fine details. * Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customer. * Ability to travel between hospitals to perform job duties. * Requires typing of 25 wpm and passing of standard filing, Word, and Excel testing. * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. * Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Minimum Required Experience:$16-19.4 hourly 26d agoPhlebotomist (Flint Hills) - Lab - FT - Variable
Stormont-Vail Healthcare
Remote job
Full time Shift: Variable Less than 12 hour shift (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Provides blood specimen collection services in the acute care (hospital) setting, to include order management, specimen collection (venipuncture and capillary puncture specimens) and point of care testing. Serves patients in all areas of the acute care setting, including ED/Trauma, Critical Care, medical floors, airborne and contact isolation rooms, surgery, maternal/child, and behavioral health. May provide blood collection services at client facilities, such as long-term care facilities. Responds to team activation events such as code blue, stroke, sepsis, and trauma. Works closely with other laboratory personnel, caregivers, and patients to obtain high quality specimens while demonstrating the Stormont Vail Tenets. Education Qualifications High School Diploma / GED Completion of an accredited phlebotomy training program may be substituted for education. Required Experience Qualifications Experience with phlebotomy. Preferred Experience in a lab or hospital setting. Preferred Venipuncture and capillary puncture experience. Preferred Experience with electronic medical records and patient privacy. Preferred Skills and Abilities Accuracy and attention to detail. (Required proficiency) Follows all OSHA guidelines and hospital and laboratory safety procedures. (Required proficiency) Ability to maintain quality, safety, and/or infection control standards. (Required proficiency) Ability to deal with stressful situations (Required proficiency) Licenses and Certifications Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review. Required Registered Phlebotomy Technician - AMT Preferred PBT-Phlebotomy Technician - ASCP Preferred What you will do Obtain and properly identify blood specimens by performing venipunctures and capillary punctures in all age groups (newborns, pediatrics, adults, and geriatrics) and patient types. Access, select, release and print test orders from the electronic medical record system. Resolves unusual or duplicative orders as needed. Transcribes outside orders into the electronic medical record system as required. Process specimens according to established procedures. Prepare specimens for transport per International Air Transport Association (IATA) regulations to other laboratories as needed. Perform and result waived point of care tests. Maintain quality waived test results by following department procedures. Instruct patients in proper procedures for specimen collection when necessary. Answer patient questions regarding collection techniques and offers additional resources if patient requests them. Follow the Phlebotomist Service Standards: (1) Use patient-centric communication; (2) Demonstrate empathetic responses to patients' concerns; (3) Acknowledge wait times and service delays; (4) Protect patient privacy; (5) Demonstrate teamwork with all members of the healthcare team; (6) Follow the organization's and laboratory's professional behavior guidelines/policies. Assist with teaching, training, and mentoring phlebotomist interns and trainees. Collect specimens for legal blood alcohol, drug screens, and paternity tests; testify in regional court systems to explain collection procedure if subpoenaed. Maintain and monitor supply stock in the laboratory. Respond appropriately to patient adverse reactions to venipuncture. Travel to outside locations for phlebotomy collections when requested. Travel Requirements 20% Travel to other locations for specimen collection may be required depending on department/shift needs. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Continuously greater than 5 hours Carrying: Continuously greater than 5 hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Frequently 3-5 Hours Crouching: Occasionally 1-3 Hours Driving (Automatic): Occasionally 1-3 Hours Eye/Hand/Foot Coordination: Continuously greater than 5 hours Feeling: Continuously greater than 5 hours Grasping (Fine Motor): Continuously greater than 5 hours Grasping (Gross Hand): Continuously greater than 5 hours Handling: Continuously greater than 5 hours Hearing: Continuously greater than 5 hours Kneeling: Rarely less than 1 hour Lifting: Frequently 3-5 Hours up to 25 lbs Pulling: Occasionally 1-3 Hours up to 200 lbs Pushing: Occasionally 1-3 Hours up to 200 lbs Reaching (Forward): Continuously greater than 5 hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Continuously greater than 5 hours Sitting: Occasionally 1-3 Hours Standing: Continuously greater than 5 hours Stooping: Occasionally 1-3 Hours Talking: Continuously greater than 5 hours Walking: Continuously greater than 5 hours Physical Demand Comments: Physical Demands Comments: Vision requirements include close vision, peripheral vision, depth perception, ability to adjust focus, and color discrimination. Phlebotomist occasionally pushes or pulls patients in wheelchairs up to 300-400 pounds. Must be able to lower the head of a phlebotomy chair. Working Conditions Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Infectious Diseases: Frequently 3-5 Hours Mechanical: Rarely less than 1 hour Needle Stick: Continuously greater than 5 hours Noise/Sounds: Continuously greater than 5 hours Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Continuously greater than 5 hours Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.$26k-30k yearly est. Auto-Apply 60d+ agoRemote Overnight General Radiologist - Radiology Partners Cascade-Spokane
Radiology Partners
Remote job
* 100% Remote * Full-Time, Part-Time or Independent Contract options * Overnight coverage, 12 a.m. to 8 a.m. PST * 7 on/7 off, 7 on/14 off or M-F scheduling options * Scheduling options with some flexibility with start times * Interpret STAT/ER, inpatient and outpatient cases * Single State License - Washington Radiology Partners offers a highly competitive salary, generous PTO, and a wide range of benefits for individuals and families. LOCAL PRACTICE AND COMMUNITY OVERVIEW MultiCare Deaconess Hospital is a 388-bed acute care, Level III Trauma Center. This facility offers inpatient, outpatient, diagnostic imaging, medical, surgical, and emergency services. This hospital is part of a larger locally owned, not-for-profit health care system, providing care throughout the Inland Northwest. This position will also assist with coverage at Valley Hospital, which is a 123-bed acute care facility with a Level III trauma center. The Radiology Department provides all aspects of Diagnostic Imaging, Breast and Women's Imaging and Interventional Radiology. DESIRED PROFESSIONAL SKILLS AND EXPERIENCE * Experienced radiologists are encouraged to apply * Board eligible or certified by American Board of Radiology or the American Osteopathic Board of Radiology * CAQ/CAQ eligible required * Licensed or have the ability to obtain a WA license COMPENSATION: The salary range for this position is $500,000-$550,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). For more information or to apply: For inquiries about this position, please contact Annie Lewis at ************************** or ************. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe, and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.$30k-50k yearly est. 43d agoSupervisor, Transfer Center
Cottonwood Springs
Remote job
Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”$32k-47k yearly est. Auto-Apply 60d+ agoHealthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish
Hcmc
Remote job
Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish (251409) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.RESPONSIBILITIES:Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS:Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year's experience in a call center with an emphasis in customer service/medical industry One year of remote work experience Bilingual Spanish -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education Healthcare Call Center experience Patient registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown CampusStandard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: UnionMin:$21.35Max: $24.82 Job Posting: Oct-09-2025$29k-45k yearly est. Auto-Apply 5h ago
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