Independent Operator - Store Manager
Grocery Outlet
Columbus, OH
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************$38k-45k yearly est. 1d agoCustomer Success Director
Pomelo Care
Remote job
About us Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend. Role Description Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients. In this role, you will: Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success Manage a Customer Success Manager, and develop a team strategic to drive forward progress for customers Requirements 7-10 years of experience in consulting, customer success, or project management, with preferably 5+ years of health tech or healthcare experience and 2+ years managing a team Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams Exceptional written and verbal communication skills Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals Willingness and interest in using data and research to learn new content areas Bonus points for Experience implementing solutions within health plans or employers, or experience managing health plan or employer relationships Experience working in a virtual care setting and/or with value-based care models Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous equity compensation Unlimited vacation Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $160,000-$190,000 plus eligibility for the company's incentive plan. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending ******************. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.$160k-190k yearly Auto-Apply 40d agoInternal Audit Manager
Insight Global
Columbus, OH
Insight Global is looking for 2 Internal Audit Managers to help support a Fortune 100 client. In this role, you will manage advisory and audit engagements from planning to reporting, overseeing a team of 2 to 5 staff per engagement. You will partner with colleagues and stakeholders to evaluate, test, and report on the design and operating effectiveness of management's controls, communicating audit findings to management and identifying opportunities for improvement. You will foster and sustain collaborative relationships with stakeholders, offering independent insights and creating a collaborative working environment that encourages integrity, respect, excellence, and innovation. Additionally, you will work closely with the internal audit data & analytics team to identify new ways to audit through data analytics, continuous auditing, automation, or other technologies. Staying up-to-date with evolving industry and regulatory developments impacting Risk Management is essential. You will mentor and guide audit team members to foster professional growth and development, provide meaningful observations and recommendations to the business through advisory services, and drive the advancement of the department through participation in strategic initiatives. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements * 5+ years of internal or external auditing experience * Bachelor's degree in Economics, Finance, Math or related discipline * Understanding of internal control concepts with the ability to evaluate and determine the adequacy of control design and operating effectiveness * Ability to effectively and efficiently execute audit testing and review audit workpaper documentation * Enthusiastic and self-motivated with a strong interest in learning and a proven ability to take ownership of assignments * Proven ability to effectively manage audit engagements and develop team members * Ability to identify key risks and controls to develop an effective audit program * Flexible to changing business priorities and ability to multitask in a constantly changing environment * Demonstrates strong understanding of internal audit principles and practices, the concepts of risk, risk management, internal control and compliance, and the ability to effectively apply such understanding to assignments * Advanced knowledge in investments and capital markets risk management including but not limited to liquidity risk, market risk, asset classes, corporate credit, bonds, etc. * Relevant certifications (e.g., CPA, CIA, CFE, CIDA, etc.) * Prior experience with Big 4 accounting firm and/or internal audit department in financial services industry$69k-106k yearly est. 60d+ agoManager Trainee
Menards, Inc.
Columbus, OH
Make BIG Money at Menards! * Extra $3 per hour on Sat/Sun * Store Discount * Profit Sharing * Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! * Flexible Scheduling * Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities * Promote-From-Within Culture Start Building your Career with Menards Today! Are you looking to start an exciting and rewarding career in Retail Management with a growing company? Our Manager Trainee Position is a paid, full-time, hands-on training program designed to develop and prepare you for the world of Menards Management. As you progress through the Manager Trainee program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future! Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture that is filled with home-grown leaders that have completed the Manager Trainee program. Upon completion of the program, you will be eligible to promote to any of our 330+ Store Locations, Corporate Office, Manufacturing Facilities, and Distribution Centers! Are you…. * Motivated! Have a Passion for Excellence! Innovative! Driven! Goal Orientated! Do you have… * Outstanding Customer Service skills? * Ability to lead and develop a team? * Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We are now hiring with immediate openings and excited to help you begin your Menards career!$37k-45k yearly est. 16d agoTechnical Support Manager, Payroll Tax Platform
Onesource Virtual Hr
Remote job
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.$76k-116k yearly est. Auto-Apply 60d+ agoDirector, Client Success
Affirm
Remote job
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are seeking a Director, Client Success to lead Affirm's SMB Client Success organization, driving merchant value, retention, and revenue growth across a diverse portfolio of small and mid-sized business partners. This leader will shape strategy, optimize client success operations, and enable scalable, data-driven engagement models that empower merchants to grow with Affirm. The ideal candidate brings deep experience in customer success and account management, strong operational acumen, and a track record of building and developing high-performing teams. You'll partner cross-functionally with Sales, Marketing, Product, and Analytics to define and execute the SMB success strategy that drives merchant satisfaction and long-term profitability. What You'll Do Lead and develop a high-performing Client Success team supporting SMB merchants across multiple verticals, driving retention, expansion, and satisfaction. Define and execute the strategic vision for SMB Client Success - optimizing coverage models, playbooks, and performance metrics to scale impact efficiently. Partner closely with Sales, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions. Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes. Establish and maintain relationships with executive stakeholders across Affirm and within key merchant accounts to align business goals and drive mutual success. Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements. Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence. Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance What We Look For 12+ years of experience in Client Success, Account Management, or related commercial leadership roles, including 5+ years leading managers or senior individual contributors. Proven track record of scaling client success or account management teams in high-growth B2B or SaaS environments; experience in payments, e-commerce, or fintech a plus. Strong strategic and analytical thinking; ability to synthesize insights into actionable plans that drive measurable results. Excellent communication, executive presence, and influencing skills; comfortable engaging at C-level with internal and external stakeholders. Experience with SMB segment strategies and scalable customer engagement models (digital-first, tiered coverage, automation, etc.). Demonstrated ability to attract, develop, and retain top talent in fast-paced, evolving environments. Compensation & Benefits Pay Grade: N Equity Grade: 12 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000 USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.$95k-139k yearly est. Auto-Apply 22h agoEnvironmental Health & Safety Programs and Compliance Manager
KDC-Columbus
Groveport, OH
Role snapshot Each day begins on the floor. You scan the production area, listen for what the noise is telling you, and notice where people, processes, and equipment intersect. You coach a supervisor on a new four-point risk rating for a task, greet a contractor for safety orientation, and confirm yesterday's corrective actions were closed. By afternoon, you're leading an incident review, publishing safety and HR metrics to leaders, and approving invoices against the safety budget. You finish by confirming tonight's off-shift has what it needs-because a safety-first culture runs 24/7. What you'll lead Build, implement, and sustain environmental, health, safety, and site security programs, policies, and procedures in full alignment with federal, state, and local regulations. Own the EH&S training lifecycle: create role-based curricula for every position, deliver training where credentialed, and coordinate qualified external training where needed. Conduct routine site inspections and formal safety audits that surface current and emerging risks; drive prompt reporting and remediation of unsafe conditions. Partner with leadership to design and track corrective action plans; escalate gaps when execution lags. Perform safety hazard assessments and establish a four-point risk assessment for each job; audit work to ensure tasks are performed in line with assigned risk levels. Design and roll out incident and near-miss reporting; lead investigations and coordinate corrective and preventive actions with the management team. Coordinate with temporary staffing firms and external contractors to ensure required orientation, job-specific safety training, and documentation are completed and maintained. Lead site security initiatives, build partnerships with external agencies, and verify controls (e.g., clear bag policy, random checks) are effective. Serve as the HAZMAT and DOT compliance specialist for transporting and disposing of hazardous waste; audit program effectiveness. Publish key safety and HR metrics for leadership and recommend actions to strengthen safety performance and overall HR outcomes. Champion a safety-first culture with strategies and an incentive program that heighten awareness and reward positive results. Develop and manage the safety budget; control expenses and approve invoices. Lead, coach, and develop team members; set expectations, provide feedback, and manage performance to defined standards. Complete performance reviews; prepare preliminary budget inputs; author and maintain SOPs and Work Instructions; file BWC, OSHA, and other required governmental reports and documentation. Safeguard confidentiality of injury logs, audits, complaints, and sensitive information. Model reliable attendance and support off-shifts as needed; perform other related duties as assigned. Minimum qualifications Bachelor's degree in Environmental Safety, Occupational Safety and Health, or a related field. At least 7 years leading the safety function in a manufacturing environment; experience in pharmaceutical, beauty/personal care, or food manufacturing strongly preferred. 1-3 years of prior people-management experience. MSP, ASP, or CSP certification strongly preferred. Knowledge, skills, and abilities Knowledge: Microsoft Office Suite; FDA Good Manufacturing Practices; OSHA Safety Requirements. Skills: problem solving; priority management and deadline execution; coaching and developing others; designing and delivering training; cultivating a safety culture. Abilities: juggle multiple priorities; navigate ambiguity; adapt to change; build strong relationships; lead high-performing teams; create processes and workflows; maintain strong attention to detail; communicate clearly in writing and verbally across diverse audiences; present to small and large groups; stay organized and fast-moving under short deadlines; multitask; read and follow SOPs and other instructions; work both independently and collaboratively; operate a computer; wear required PPE while in the facility. Working conditions and physical demands Occasionally lift up to 25 pounds manually. Primarily a climate-controlled office environment with moderate noise; frequent time spent in production where noise is moderately loud. Ability to sit for extended periods at a computer; also stand, walk, use hands to handle and feel, reach, stoop, crouch, talk, hear, push, and pull. Frequent exposure to movement of motorized equipment (e.g., electric pallet jacks, forklifts) throughout the facility. You should be proficient in FDA Regulations$60k-78k yearly est. 14d agoCustomer Advocate Lead (USA - Remote)
Hospitable.com
Remote job
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: ************************** Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: ******************** Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes-maintaining an average CSAT of 87%. We're looking for someone who can take what's working and make it even better. To accomplish this, you will: Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback. Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues. Review and quality check team's support interactions and documentation. Train new team members on tools, processes, and product knowledge. Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue. You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit. Requirements For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered. We're aiming for a start date no earlier than November 3, 2025. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role. Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates). Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering. Experience coaching and developing team members, with strong interpersonal and feedback skills. Strong written and verbal communication skills for both customer and internal interactions. Ability to balance competing priorities between team management and hands-on support work. Very special kudos if you have experience specifically in the short-term rental or property management industry. Benefits The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment, where you are trusted, not managed. The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors-or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81,787 to $102,521 depending on the cost of living in your location. We also offer options into the company equity through our $HOST token (not tied to location). 35 days off per year, encouraged (including self-serve public holidays) and parental leave. Mental-health and emotional support with therapists on call through Slack by Spill. Recognized on Inc.'s list of Best Workplaces for 2023$33k-47k yearly est. Auto-Apply 60d+ agoManager of Supply Chain Analytics, Warehouse
Victoria's Secret
Reynoldsburg, OH
The Manager of Warehouse Analytics leads a team focused on developing and delivering analytical tools, insights, and reporting that empower warehouse operations teams to measure performance, monitor operations and identify improvement opportunities. This role owns the governance and evolution of key performance indicators (KPIs), ensures data integrity across systems, and partners closely with operations and finance leaders to drive data-informed decision-making. The ideal candidate will have warehouse operations experience and will be highly skilled in MicroStrategy, SAP ERP, and PkMS WMS, with a strong foundation in data governance, analytic tool/model creation, and cross-functional collaboration. Why You Belong Here At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Key Responsibilities: * Analytics Development & Enablement: * Build and maintain scalable dashboards, reports, and analytical models that support warehouse operations teams in identifying trends, bottlenecks, and improvement opportunities. * Ensure analytics are intuitive, actionable, and aligned with operational and financial priorities. * Identify opportunities to leverage AI and Machine Learning to reduce cost and improve warehouse efficiencies. * KPI Ownership & Performance Measurement: * Define, maintain, and evolve warehouse KPIs across all VS&Co DC's in partnership with operations and finance teams. * Ensure consistent reporting and interpretation of metrics across systems and stakeholders. * Data Governance & Quality: * Establish and uphold data governance standards to ensure accuracy, consistency, and reliability of warehouse data. * Collaborate with IT and business partners to maintain trusted data sources and definitions. * Cross-Functional Partnership: * Partner with warehouse operations to interpret data and uncover actionable insights. * Collaborate with Finance to align operational metrics with financial impact, support budgeting and forecasting, and validate cost-saving opportunities. * Technology & Tools: * Leverage MicroStrategy for BI reporting and visualization. * Integrate and analyze data from SAP ERP, PkMS WMS, Labor Management, Transportation Management, Kronos and other warehouse applications to provide a comprehensive view of warehouse performance. * Support automation and digital enablement initiatives through advanced analytics. * Team Leadership & Development: * Lead, mentor, and develop a team of warehouse-focused analysts. * Foster a culture of curiosity, collaboration, and continuous improvement. Click here for benefit details related to this position. Minimum Salary: $96,500.00 Maximum Salary: $131,775.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications Qualifications: * Bachelor's degree in Supply Chain, Data Analytics, Industrial Engineering, Finance, or related field (Master's preferred). * 5+ years of experience in warehouse analytics, operations support, or supply chain data analysis. * Hands-on experience with MicroStrategy (or similar Business Intelligence platform), SAP ERP, and PkMS WMS. * Strong proficiency in SQL, Excel, and data modeling. * Expertise with R, Python, and statistical programming for advanced analytics and modeling. * Experience presenting data, models, and analysis to warehouse leadership to support strategic and operational decisions. * Proven ability to translate data into insights that drive operational and financial decisions. * Proven leadership experience both developing people and delivering results. * Project management skills and demonstrated ability to leverage them to deliver results. * Excellent communication and stakeholder engagement skills. * Superior organization and attention to detail Preferred Skills: Experience in Lean Six Sigma or other continuous improvement methodologies. * Familiarity with machine learning or AI applications in logistics. * Strong understanding of data governance frameworks and KPI lifecycle management. * Ability to manage multiple priorities in a fast-paced environment. #LI-SM1 We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.$96.5k-131.8k yearly 13d agoWarehouse (Plant) - Lead, Warehouse
Voyant Beauty
New Albany, OH
Voyant Beauty believes our people are more than just employees; they're the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual's contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel. If you're seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey. A Brief OverviewThe Warehouse Lead is responsible for overseeing daily warehouse operations, ensuring efficient and accurate order fulfillment, inventory management, and adherence to safety protocols. This role involves leading and training warehouse staff, coordinating activities to optimize productivity, and maintaining a clean and organized work environment.What you will do Supervise and coordinate daily warehouse activities, including receiving, storing, and shipping products to ensure efficiency and accuracy. Train, mentor, and provide guidance to warehouse staff, fostering a positive team environment and promoting best practices in safety and operations. Monitor inventory levels, perform regular stock audits, and manage the proper handling of materials to prevent losses and discrepancies. Collaborate with other departments, such as logistics and customer service, to address any operational challenges and improve workflows. Ensure compliance with safety regulations and company policies, conducting safety training and regular inspections of the warehouse. Assist in the development and implementation of warehouse procedures to enhance operational efficiency. Prepare reports on warehouse performance metrics and provide updates to management. Resolve any issues related to inventory discrepancies, damaged goods, or shipment errors. Operate warehouse equipment, including forklifts and pallet jacks, as needed. Some duties may vary slightly by location. Education Qualifications High School Diploma or equivalent. (Required) Experience Qualifications 1-3 years Supervisory experience (Preferred) 4-6 years in warehouse operations, logistics, or a related field. (Required) Skills and Abilities Understanding of warehouse operations, inventory management, and logistics principles. (High proficiency) Proven leadership skills with the ability to motivate and develop team members. (High proficiency) Excellent organizational and multitasking abilities to manage daily operations effectively. (High proficiency) Proficient in using warehouse management systems (WMS) and basic computer applications. (High proficiency) Communication and interpersonal skills for effective teamwork and collaboration. (High proficiency) Knowledge of safety regulations and best practices in warehouse operations. (High proficiency) Ability to operate warehouse equipment safely and efficiently. (High proficiency) To Staffing and Recruiting Agencies:Our company does not accept unsolicited curriculum vitae's or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae's or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae's or application. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.$30k-37k yearly est. 21d agoSenior Information Systems and Data Consultant
JPMC
Columbus, OH
Joining the Information & Systems Transformation (ISTX) team accelerates career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering. As internal consultants, ISTX drives business transformations to advance Chase Consumer & Community Banking (CCB) towards operational excellence. The team's mission is to enhance processes and systems, improve customer experience, boost employee engagement, reduce risks, achieve financial benefits, and foster continuous improvement. As a Process Improvement Associate II within the Information & Systems Transformation (ISTX) team, you are expected to work independently at a senior level. Your role will involve leading entry-level associates, consulting on strategic improvements, conducting interviews with executives, assessing current states, and developing solutions for presentation to executive sponsors. This role provides an opportunity to accelerate your career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering. Job Responsibilities: Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts. Informally develop team members by serving as a mentor and participate in a culture of continuous learning; this may include managing analysts and interns. Analyze and map key business processes and information flows, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques. Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools. Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning. Utilize storytelling and deck building skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message. Be intellectually curious, with ability to take ownership of tasks and manage most elements of an entire workstream. Required Qualifications, Capabilities, and Skills: Process Improvement and AI Expertise: 3+ years of experience in developing and implementing process improvement programs to streamline workflows, reduce manual effort, and increase productivity with 1+ year(s) designing AI-driven solutions on public cloud platforms, particularly AWS, with familiarity in tools like Amazon Bedrock, Google Vertex AI, Azure Machine Learning, LLMs (Grok, Chat GPT), and Agentic AI. Advanced Analytical, Problem-Solving Skills, and Data Viz: Strong intellectual curiosity, systems thinking, and advanced business/data analysis to address complex operational issues to optimize business processes across complex, integrated ecosystems, skilled in data visualization tools like Tableau or Power BI to socialize findings. Strong Communication and Collaboration Skills: Good client management, executive-level communication skills, experienced in creating presentations, written and verbal, to deliver complex concepts to executives, non-technical stakeholders, and work collaboratively with cross-functional teams to drive process improvements. Cross-functional collaboration & Driving requirements: Identify process improvement opportunities across departments, and experience driving Business/Functional requirements for tools, applications, or systems. Data Management and Integration: Proficient in database and cloud platforms (AWS, Azure, Google Cloud), ETL processes, with expertise in data modeling, design, warehousing, and performance optimization. Tech, Cloud, and Software Development Skills: Experience leveraging Hyperscaler services (AWS) for rapid solutions, expertise in big data tools and platforms, proficient in programming languages (Python, Java, SQL, etc.), advanced data mining, with experience in software development methodologies (Agile, Scrum) and tools (CI/CD pipelines, Git). Education: Degree in a related science field such as Computer Science, Information Technology, Data Science, Mathematics, Engineering, or equivalent experience. Preferred Qualifications, Capabilities, and Skills: Emerging AI Tools and Technologies: Familiarity with AI orchestration tools like LangChain, CrewAI, and Grok/Chat GPT, with the ability to quickly learn and apply new technologies for innovative solutions. Expertise in NLP, Document Parsing, and Data Vectorization: Some experience using this expertise to extract value from existing data with proficiency in using OpenSearch for enhanced search and analytics capabilities. Retrieval-Augmented Generation (RAG) and Automation: Some experience implementing RAG techniques and agentic orchestration workflows to produce massive efficiencies and optimizations through automation.$73k-97k yearly est. Auto-Apply 60d+ agoContents Specialist
Emergency Restoration Experts
Remote job
EARTH. FIRE. WATER. AIR. If you wield the power to harness these elements, keep reading… Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry. So, what does it mean to be a TITAN? To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that… OUR CORE VALUES WORK HARD & HAVE FUN DOING IT OWN IT FAITH FAMILIES FIRST GROWTH-DRIVEN MINDSET Summary of Responsibilities Inventorying, packing, and cleaning of contents damaged by water, smoke and/or fire while demonstrating respect and courtesy to all customers and employees. Essential Duties and Responsibilities Cautiously pack out valuables and memories during a very stressful time for customers Attentively care for the belongings of customers Travel as part of the Pack-out/Pack-in Team to jobs Document all stages of the pack-out/pack-in process Accurately inventory all items Thoroughly clean customers' belongings back to their original state Maintain safety of the entire team Develop a team effort with fellow team members Execute scope (on call) Store contents and maintain inventory of warehouse Competencies To perform the job successfully, an individual should demonstrate the following competencies: Performance Management Personal Effectiveness/Credibility Problem Solving: Identifies and resolves problem in a timely manner Oral Communication: Speaks clearly and persuasively; Participates in meetings Written Communication: Writes clearly; able to read and interpret written information Teamwork: Contributes to building a positive team spirit Diversity: Promotes a harassment-free environment Ethics: Treats people with integrity and ethically Organizational Support: Supports organization's goals, values, and code of ethics Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions Planning/Organizing: Prioritizes work activities; Uses time efficiently Professionalism: Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions Quality: Demonstrates accuracy and thoroughness; Monitors own work to ensure quality Quantity: Meets productivity standards; Completes work in timely manner Safety and security: Observes safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly Follow-up: Must be organized and able to follow-up and ensure completion of tasks Dependability: Is consistently at work and on time Requirements Required Skills and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of one year of experience in contents/textile management Demonstrated experience in a fast-paced work environment Good customer service skills. Must be able to effectively communicate and demonstrate a positive brand awareness through all interactions Detail oriented Good technology skills - proficient in Microsoft Office Strong communication skills Education High school diploma or GED Required Licensure and Certifications Must possess a valid and unrestricted driver license and have a satisfactory driving record Employment At-Will Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand; walk; sit; use hands to handle or feel objects, tools, or controls Must be able to lift and/or move up to 20 pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Frequently exposed to fumes or airborne particles, moving mechanical parts and vibration Exposure to wet and/or humid conditions and toxic or caustic chemicals Exposure to heat and humidity Noise level in the work environment can be moderate to loud$61k-73k yearly est. 60d+ agoDirector, Insurance Product
Branch Financial, LLC
Remote job
Branch is on a mission to make insurance more affordable, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish-we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we're doing insurance the way it was meant to be. But we didn't just create the insurance we've always wanted, we also created the company we've always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself. Branch has a preference for candidates in Ohio, but is open to candidates located in AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS. MO, NE, NV, NJ, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time. Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers. About the Director, Insurance Product role At Branch, our Product team plays a critical role in shaping an insurance offering that's built for longevity, grounded in risk awareness, and laser-focused on our Members. As a Director, Insurance Product, you will set the strategic direction for multiple lines of business across a multi-state footprint and ensure that pricing, product, and underwriting strategies come to life in a coordinated, high-performing way. This role is ideal for a leader who thrives at both altitude and depth: someone who can define long-term product strategy while driving operational excellence, shaping team culture, and partnering across the organization to deliver industry-leading execution. You will manage and develop a team of product managers and analysts, steward key cross-functional initiatives, and serve as a trusted advisor to senior leadership. Key Responsibilities Own the strategic direction and execution of product strategy for multiple personal lines (auto and homeowners) across a multi-state portfolio, ensuring alignment with Branch's growth, profitability, and risk objectives. Translate pricing, product, and underwriting strategy into regulatory-ready documentation and lead collaboration with actuarial, compliance, and legal teams to deliver high-quality SERFF filings and efficient filing cycles. Oversee the performance of assigned states, tracking growth and profitability while recommending adjustments to improve outcomes. Provide cross-functional leadership for key product initiatives, ensuring underwriting, data, engineering, and operational teams are aligned, prioritized, and executing effectively against product goals. Manage, mentor, and develop product team members, creating clarity in roles, building technical and strategic capabilities, and establishing consistent operating rhythms to elevate Product excellence across the team. Serve as a senior expert for assigned lines and markets, articulating trends, regulatory developments, competitive positioning, and performance insights to help drive informed decision-making across the organization. Partner with engineering, design, and data teams at a strategic level, shaping product requirements, influencing tool development, and ensuring Branch builds the capabilities needed to scale with accuracy and speed. Skills, Knowledge, and Expertise 7+ years of experience in Personal Lines Product Management across auto and homeowners, with demonstrated leadership of multi-state product strategy. Deep understanding of product pricing, underwriting, regulatory environments, and the levers that drive product performance. Functional Leadership: Leads a department or business function; owns team structure, headcount, and outcomes. Proven ability to lead teams and develop high-performing product managers. People Systems & Planning: Oversees career growth, performance, and succession for a multi-layer team. Department-Level Impact: Influences outcomes across a function and aligns with company goals. Strong cross-functional leadership, especially partnering with actuarial, engineering, underwriting, data science, and compliance organizations. Change Leadership: Drives transformation and adapts structure to meet business needs. Demonstrated success operating at both strategic and execution levels, with the ability to define long-term roadmaps and ensure disciplined delivery. Strategic Thinking: Connects team goals to company objectives; sets vision and roadmap for the org area. Highly analytical mindset with the ability to translate complex data into actionable insights. Exceptional written and verbal communication skills. Why join us at Branch? We're all about getting back to getting each other's back - that means Branchers, too. So we provide benefits that let you work and live to your fullest. Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. Pay equity and transparency - Our pay isn't just market-driven, it's equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. Remote-first (with perks) - Work from where you're most comfortable. We'll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you'd like to join us in an office. Flexible YouTime - We don't just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we'll give you $1000 toward your next vacation. Employee stock options - You're not just an employee. If you're full-time, you're also a part-owner. You'll have stock options so you can invest in the company you're helping to grow. Medical, vision, dental - Get all the coverage you need for a healthy, happy life. 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month. What to expect In light of recent hiring scams across the United States, here's what the process will look like with Branch (so you know it's us): Please apply to open positions directly through our site. If you don't see it here, then it shouldn't exist on another job board. If you're ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify. If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email ********************* to guide you through our process. The process will include a number of interviews, which will all happen either over the phone or on video calls. We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information. Equal Employment Opportunity Employer At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.$112k-185k yearly est. Auto-Apply 2d agoHead of Impact Analytics
Solace
Remote job
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role Solace is transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale, we're seeking an exceptional Head of Impact Analytics to build and lead our research and analytics function that will demonstrate and quantify the impact of our advocacy services. Reporting directly to our Chief Medical Officer, you'll have the unique opportunity to develop Solace's strategy for demonstrating the impact of its advocacy services by establishing data needs and conduits, developing research questions, generating actionable insights, identifying necessary key team members to support this, and bringing the endeavor to life. This role combines clinical expertise, strategic thinking, and technical knowhow to demonstrate Solace's efficacy. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Develop the research and impact analytics arm of the clinical vertical, including developing portfolios of programmatic, organizational, and population-level analysis projects, ensuring the most appropriate methods are applied to meet business needs, and leading and designing descriptive, predictive, and/or causal inference statistical analysis for large scale projects Work with stakeholders across Solace to ensure that impact analytics insights are integrated into decision-making throughout the company Translate and communicate analysis results and synthesize findings to produce strategic and tactical recommendations for leaders, including using tools such as SQL, Python, and others Facilitate and/or lead projects associated with the design, implementation, and maintenance of scalable, secure, and interoperable data infrastructure; oversee and/or support data pipeline development and maintenance; develop data governance structures Identify data platform needs and vendors to deliver needed information and services to produce necessary insights Contribute to product and technical roadmaps that demonstrate an understanding of business value creation Develop a team structure to support the growth of research; provide technical supervision and mentorship to team hires What You Bring Advanced training in health services research, mathematics/statistics, epidemiology, biostatistics, or a related field 5+ years of related experience working in the healthcare industry with a proven track record of successfully defining and managing projects and performance and interfacing with internal and external stakeholders Proven experience in building and applying AI, predictive modeling, and data visualization to real-world program and policy settings Proficient with data tools and platforms including SQL, Python, Snowflake, and others Substantial direct management experience building and leading teams in a fast-growing environment Proven ability to lead, coordinate, and facilitate new ideas into action while collaborating across multiple dynamic projects and teams, removing obstacles to achieve desired outcomes An understanding of technical data needs, the ability to evaluate external vendors to supplement internal resources and make recommendations, and partnering with our data vertical to ensure clinical service data needs are considered as part of the company's overall data strategy Ability to build from scratch, manage multiple priorities, and adapt quickly to evolving organizational needs Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.$75k-104k yearly est. Auto-Apply 60d+ agoProcess Improvement Associate II
Jpmorganchase
Columbus, OH
Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor. As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems. Job responsibilities Partner with project team members to interview stakeholders, facilitate discussions, and develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts. Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders. Informally develop team members by serving as a mentor, providing constructive feedback and coaching, and inspiring a culture of continuous learning; this may include managing analysts and interns. Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques. Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools. Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning. Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message. Take ownership of tasks and manage most elements of an entire workstream. Required qualifications, capabilities, and skills Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting. Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills. Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets. Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds. Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery. Experienced in creating presentations, both written and verbal, tailored for senior audiences. Preferred qualifications, capabilities, and skills Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction. Foster cross-functional collaboration to identify and implement process improvement opportunities across departments. Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives. Implement automation to streamline workflows and reduce manual effort, increasing overall productivity. Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.$38k-62k yearly est. Auto-Apply 60d+ agoStrategist, SEO
Amsive
Remote job
Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. * We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* **This is a REMOTE position. Candidates can be located anywhere in US time zones. C andidates will be required to work ET or CT time zone. New York Metropolitan area is a plus. ** What we are looking for: The SEO Strategist is a senior-level leadership position responsible for providing strategic direction, owning a book of client accounts, and driving execution for Amsive's premier organic search clients. As the senior leader on your accounts, you will serve as the primary client relationship owner, responsible for both strategy development and the growth and success of your portfolio. This role requires a seasoned professional with proven experience in team leadership and account management. You will have direct management responsibility for a team of two, consisting of a Specialist and an Analyst. guiding their professional development, mentoring their growth, and overseeing the quality of their work. The ideal candidate brings recent agency experience, a passion for the digital marketing world, a propensity to problem-solve, attention to detail, and a boundless desire to learn. We are seeking an individual who is both creative and analytical. A critical requirement for this role is the ability to analyze complex data sets, identify the story the data tells, and translate those insights into clear, actionable recommendations that drive measurable results. Strong technical SEO skills and e-commerce experience are preferred. What you will be doing: Translate client objectives into effective search marketing strategies Define measurable acquisition-based keyword and content strategies for Amsive's SEO clients Deliver comprehensive analysis and recommendations to support effective site crawlability and indexation (technical SEO expertise) Provide detailed, analytical site performance reporting that goes beyond metrics to tell the story of what the data means and what actions should be taken as a result. Conduct in-depth consulting and analysis across all facets of SEO, including competitive research, technical SEO, usability, E-E-A-T, core web vitals, site structure optimization, link acquisition strategies, measurement and performance, and content strategy Serve as the primary point of contact for your clients, building strong, trusted relationships and providing expert guidance on SEO strategies, tactics, and performance while providing education for around SEO strategies, tactics, deliverables, and performance and persuasively making business cases for smart SEO strategies Persuasively articulate the business case for smart SEO strategies to both clients and internal stakeholders Lead, mentor, and develop a team of 1-3 members in the execution of client organic search and social media programs Stay up to date on current SEO industry trends and technologies, and communicate these trends to clients and the Amsive team Who you are: 5-6 years or more of experience contributing to or managing SEO programs, preferably in an agency setting Proven success in a team leadership role, with experience managing direct reports, providing mentorship, and developing team members to achieve their full potential Strong track record of owning and managing a book of accounts, including responsibility for client relationship management, account strategy development, and driving account growth Evidence of success with previous SEO campaigns for medium to large brands, ideally including ecommerce companies Bachelor's or advanced degree in marketing, advertising, communications, business, or a related area Strong understanding of cross-channel marketing principles Self-starter who is able to develop, lead, prioritize and execute on SEO strategies for multiple clients simultaneously Compelling written and verbal communication skills, with a particular strength in presenting complex data insights in a clear, persuasive manner Positive attitude and the ability to thrive in a collaborative, fast-paced environment Strong proficiency in the Microsoft Office Suite: Word, PowerPoint, and especially Excel Understanding of technical SEO concepts (crawling, indexing, rendering, AMP, site migrations, page speed optimization, core web vitals and more) Strong project management and organization skills, ability to prioritize and manage multiple projects Advanced understanding and experienced user of Google Analytics and Google Search Console - Tag Manager and/or Publisher Center is also a plus Understand recent developments in SEO such as Core Web Vitals, Google Discover, E-E-A-T, Rich Results, AIO results, and more Intermediate to advanced knowledge of HTML, Javascript and CSS as they impact search performance Strong knowledge and experience using standard and enterprise search tools and platforms (Botify, Sitebulb, Conductor Searchlight, Stat, Sistrix, DeepCrawl, Screaming Frog, SEMRush, etc.) Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call **************. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.$55k-79k yearly est. Auto-Apply 60d+ agoOperations Manager - Charlotte/Raleigh
Henry Schein
Remote job
This position is responsible for leading Equipment Technicians, within the assigned geography and to drive the entire installation process of capital equipment and work in conjunction with all Henry Schein divisions that impact the installation process, to deliver superior customer experience by planning and project managing the installation of capital equipment. This position will be responsible for managing the post-order procurement process for dental equipment and supplies and for ensuring the team is tracking to the quarterly/annual Risk and Opportunity (RO) targets. Ensure installations are coordinated, internally and externally in accordance with our policies and procedures, for the timely delivery and installation of dental equipment. Collaborate with sales leadership to execute corporate, national and district strategy, along with sales and operations business, field compliance and strategic customer initiatives. Work in partnership with the internal governance team to ensure inventory integrity. Ensure the assigned geography is properly staffed and trained to meet customer needs. KEY RESPONSIBILITIES: Manges the entire district installation process by working with the assigned Equipment Specialist(s) to determine the appropriate installation dates and ensure all projects are current and on track with quarterly / annual RO. Leads the coordination of all installation date changes that may occur during the planning process. Responsible for Equipment Planning Meetings (EPM) for assigned market to provide updates to the team and ensure customers are notified for all scheduling. Ensures that all preparation prior to start of weekly EPMs is complete, which includes scheduling customers; inputting current estimated shipping details and notes into internal software systems; daily/weekly adjustment of projected installation dates; manages the solutioning of credit issues; validates ‘Order Terms' compliance prior to installation; and works directly with 3PL (or respective Henry Schein facilities) to ensure equipment is staged for delivery. Handles daily invoicing per the order terms upon delivery / installation of equipment, including ensuring all credit and financial approvals are in place and handles escalations as required. Communicates directly with Equipment Specialists to ensure alignment with order status and forecasted projections/commitments as needed. Provides financial accounting with proper proof of delivery documents for entered equipment orders based on audit sent by the Financial Inventory Team. Verifies with Equipment Service Technician(s) and local management for revenue recognition. Holds all TSMs in assigned geography accountable for effectively utilizing project management tools as required. Ensures a high level of customer experience and overall KPI results in the assigned geography. Work closely with the Strategic Accounts team to manage assigned accounts. Ensure technicians are held accountable for accurate and timely completion and close out of work orders and RMAs. Partner with the Area Technical Trainers for all technical training requirements, and additional KPI metrics as required. Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Recognize team members, hold technicians accountable, regularly coach and counsel technicians towards attaining performance and career goals and ensuring there is appropriate focus on high potential talent. Responsible for Equipment Technician hiring, onboarding, professional development planning, certification completion and continued training. Attend all necessary industry meetings, customer meetings and corporate meetings as required by the business. Participates in special projects and performs other duties as required. Acts as back up for colleagues in other markets. SPECIFIC KNOWLEDGE & SKILLS: Ability to manage installations and post-procurement processes Intermediate troubleshooting skills Proven ability to work with confidential information Independent self-starter Intermediate computer skills Understanding and ability to explain HSD specific dental plans General understanding of the trades (plumbing, electrical, construction, etc.) Firm understanding of all company policies and local government regulations GENERAL SKILLS & COMPETENCIES: Strong management skills and ability to attract, retain, motivate and develop team members for high performance Excellent verbal and written communication skills and ability to resolve disputes effectively Strong presentation and public speaking skills Strong decision making, analysis and problem solving skills with ability to multi-task Understand and act on financial information that may contribute to business profitability Ability to manage successful projects, manage risks, costs, time and project teams Lead team to achieve company goals in effective ways Strong planning and organizational skills and techniques Communicate effectively with management Good negotiating skills Build relationships, understand organizational complexities and manage conflict Broad professional and managerial skills with an understanding of industry practices and company policies and procedures MINIMUM WORK EXPERIENCE: Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: *************************** Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.$92k-119k yearly est. Auto-Apply 16d agoStaff Software Engineer, Marketplace
Paylocity
Remote job
Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Take your career to the next level at one of G2's Top 100 Software Companies. Explore our Product & Technology positions to see where you fit! This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. About the team: The Weblink File Imports team owns the ingestion layer that brings bulk employee-related data into our platform, whether via scheduled integrations from external systems or manual user-initiated file uploads. We build reliable, scalable pipelines that validate, transform, and reconcile high-volume datasets for ingestion within Paylocity's product suite. Position Overview The Staff Software Engineer drives technical excellence and innovation across our organization. This role combines deep technical expertise with strategic leadership, focusing on architecting scalable solutions while fostering a culture of technical excellence and collaboration. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core Responsibilities • Design and implement modular, well-architected systems that scale efficiently • Drive technical strategy and best practices across teams and departments • Architect solutions that consider both immediate needs and long-term implications • Identify and champion high-impact technical initiatives that drive business value • Own and deliver large-scale project features with high reliability and performance • Delegate effectively to accelerate project timelines and develop team capabilities • Prioritize and manage multiple high-impact projects simultaneously • Proactively identify and mitigate technical risks and issues • Set and maintain high standards for code quality, performance, and observability • Lead code reviews and technical design discussions with constructive feedback • Identify and resolve quality issues in team members' code • Advocate for automation and process improvements Growth & Development • Mentor and coach team members at all experience levels • Drive continuous team improvement through knowledge sharing and best practices • Build strong relationships with engineers across teams and departments • Foster an inclusive culture that encourages open discussion and collaboration • Gain alignment on technical strategy across teams and departments • Drive technical decisions that balance immediate needs with long-term goals • Build consensus through clear technical communication • Resolve conflicts constructively while maintaining positive team dynamics Education and Experience • Bachelor's degree in Computer Science, Software Engineering, or related field • Minimum 8 years of software engineering experience • Proven track record of leading significant technical initiatives Technical Skills: • Deep understanding of distributed systems and scalability patterns • Strong background in software architecture and system design • Experience with performance optimization and observability • Expertise in multiple programming languages and technologies • C#, Java, or a similar modern, object-oriented programming language • Strong understanding of software development fundamentals • Experience with agile development methodologies Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact ***************************. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $110,700 - $205,700 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:$110.7k-205.7k yearly 27d agoManager, Physician Scheduling (Remote)
Access Telecare
Remote job
Provider Scheduling Optimization | Increase Access to Healthcare | Fully Remote Access TeleCare is transforming healthcare delivery through telemedicine - and we're growing! Our technology platform, Telemed IQ , empowers hospitals and health systems to deliver life-saving care in real time across every major specialty. We are seeking an experience, strategic, results-driven Provider Scheduling Manager who thrives in fast-paced environments and wants to make an impact in healthcare. The Opportunity As Physician Scheduling Manager , you'll lead a talented scheduling team responsible for the management, development, and implementation of Physician and Advanced Practice Provider (APP) schedules in accordance with defined metrics and operational goals.. You'll collaborate closely with leaders across Sales, Implementation, Client Engagement, and Practice Management to ensure programs run smoothly and every site of care is fully supported. What You'll Do Lead a team to generate and post Physician and APP schedules across all sites of care (e.g., Pulmonary Critical Care, Maternal Fetal Medicine, Infectious Disease, Hospitalist, Nephrology, Cardiology, and Managed Services), maximizing efficiency and meeting/exceeding goals. Identify and execute opportunities to improve clinical quality (response times, gaps) and reduce costs through enhanced scheduling. Maintain real-time schedule updates and ensure accuracy. Assist with the formation of facility-specific physician panels during the implementation process, based on licensure and privileges . Create and deliver coverage summaries and progress reports for leadership. Compile capacity and coverage data by site of care or physician group to track performance and fill needs. Handle escalations and coordinate with Practice Management leadership to resolve coverage issues. Serve as co-liaison with Practice Administrators and the Clinical Support Team to align service delivery. Collaborate with technology and scheduling leaders to enhance tools, share best practices, and ensure operational excellence. Coach, mentor, and develop team members - fostering professional growth and strong performance. Manage performance , payroll, and administrative functions for direct reports. Drive accountability and maintain compliance with company policies. What You'll Bring Bachelor's degree in a related field. 5+ years of relevant experience , including 3+ years in physician scheduling or workforce management . Prior management experience preferred. Salesforce (AppExchange, Reporting, List View) experience preferred. Highly effective written and verbal communication skills. Exceptional organization and project management ability with focus on meeting deliverables. Strong attention to detail and ability to multitask in a fast-paced, remote environment. Ability to collaborate cross-functionally and make decisive, data-informed decisions . Proficiency with Microsoft Excel, PowerPoint, and Word . Ability to thrive in a high-growth, 100% remote organization . Why Join Access TeleCare? Competitive total compensation , including base salary + performance incentives. 100% Remote work with national impact and executive visibility. Comprehensive health, dental, vision, life, and 401(k) benefits. Flexible vacation and wellness days - we value performance and balance. Lead a core business function at the forefront of healthcare innovation. Collaborative culture built on ownership, transparency, and results. Ready to Own Something That Matters? If you're a data-driven leader who thrives on challenge, accountability, and impact - and you're ready to take full ownership of a business-critical operation - we want to talk to you. Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by law.$65k-120k yearly est. Auto-Apply 35d agoDirector of Underwriting
Sidecar Health
Columbus, OH
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common-the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role The Director of Underwriting will lead Sidecar Health's group underwriting function while also serving as a hands-on contributor. Reporting to the VP of Actuarial & Underwriting, this role is both a player-coach and a growth partner - directly underwriting complex, high-value cases while managing, mentoring, and developing a team of underwriters. They will partner closely with Sales and Client Success to support new business opportunities, renewals, and finalist presentations, playing a critical role in driving profitable growth and strengthening Sidecar Health's presence in the market. What You'll Do * Serve as both a leader and contributor, personally underwriting large and complex group cases while managing the day-to-day operations of the underwriting team * Lead, mentor, and develop a team of group underwriters, fostering consistency, accuracy, and professional growth * Establish and maintain underwriting guidelines, policies, and processes that balance competitiveness, risk, and profitability * Partner with Sales to support new business growth, participating in finalist meetings and broker/consultant discussions as needed * Provide creative underwriting solutions that help win new accounts while protecting financial performance * Collaborate cross-functionally with Actuarial, Product, Finance, and Client Success to inform pricing strategies, renewals, and long-term client value * Review and approve escalated underwriting decisions, applying expert judgment to ensure alignment with strategy * Monitor underwriting performance and portfolio results, identifying trends and implementing corrective actions when necessary * Build and maintain strong relationships with brokers, consultants, and reinsurers to enhance growth opportunities and support reinsurance strategies * Promote a culture of accountability, collaboration, and continuous improvement within the underwriting function What You'll Bring * 8+ years of experience in group underwriting within health insurance or healthcare-related financial services, with progressive responsibility in leadership and decision-making * Proven ability as a "player-coach" - comfortable leading a team while directly underwriting complex, high-profile cases * Demonstrated success partnering with Sales to win new business and support strategic client relationships * Deep knowledge of group underwriting methodologies, funding arrangements (fully insured, self-funded/ASO), stop-loss, and healthcare cost drivers * Strong analytical and problem-solving skills with the ability to balance growth opportunities against risk considerations * Executive presence with excellent communication, negotiation, and relationship-building skills * Familiarity with reinsurance markets and strategies preferred * Comfort operating in a fast-paced, high-growth environment where adaptability is key * Bachelor's degree What You'll Get * Competitive salary, bonus opportunity, and equity package * Comprehensive Medical, Dental, and Vision benefits * A 401k retirement plan * Paid vacation and company holidays * Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.$75k-109k yearly est. Auto-Apply 6d ago