How to find a job with Help-Desk Support skills

A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.

Help desk engineers solve problems. They have the technical know-how and have the right troubleshooting tools. They are required to set up computer hardware and software for users and events. When individuals have a certain issue or problem relating to their computer, they bring it to the help desk engineer, who then analyzes and provides a solution. Furthermore, they attend to the issues registered by clients via emails, chats, instant messages, or phone calls.