The top 13 Help Desk courses you need to take

1. Help Desk Analyst

4.2

(346)

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary responsibility as a Help Desk Analyst is to provide top-notch first-level support, which will require troubleshooting technical issues, supporting complex software and computer technology in a high-service environment. Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification. How to register for your exam 1. Complete the Help Desk Analyst Course 2. Once you've completed the course, email our exam department at exams@artofservice. com. au to purchase your exam voucher and sit your final exam. 3. Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam. ============================== This certification is for any professional or company that's looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification. The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn't have to be complicated and cumbersome. To assist an individual seeking employment as a Help Desk analyst, this program  aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This program does assume the reader already has some technical knowledge that will be utilised in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed...

2. Help Desk - Technician

4.3

(90)

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed...

3. Help Desk - Manager

4

(100)

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed...

4. IT Help Desk Professional

4.5

(7,538)

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory. These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here. The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one! We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user. The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems. After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers' installation, and of course basic troubleshooting to see how you can solve some problems when they occur. The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade. As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here. Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let's begin the journey...

5. IT Help Desk for Beginners

4.4

(395)

Are you looking to enter and pursue a career in the IT Help Desk industry?  Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should know?  Or are you someone who wants to enhance your knowledge about IT Help Desk responsibilities?  If you have answered yes to any one of these questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.      In this course we'll guide you through the technical fundamentals of the IT Help Desk's role.  We'll inform you about various areas of technical support and even walk you through some foundational processes on resolving issues.      There's no need to worry about terminology because we'll help you with definitions along the way.  We'll even have a few mini assessments to help provide learning milestones for you throughout this course.      Our program of instruction is structured in an easy-to-follow way, where we'll cover several topics such as customer experience, software installation and removal, basic networking, joining computers to a domain, and troubleshooting.      The IT industry is growing and the number of IT professionals continues to rise.  If you're eager to venture into the field of technical support and looking to join this growing profession, or if you're seeking to strengthen your technical savvy and want to improve your technical skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for you.  So, join us in this valuable course, IT HELP DESK FOR BEGINNERS, and we'll see you on the inside...

6. Learning IT Help Desk Basics

4.3

(583)

The skills you need to follow an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to undertaking into the field of technical support or seeking to strengthen their overall technical skills. It covers the fundamental IT help desk responsibilities including software installation networking, and troubleshooting. Learn about removing software from a computer, networking through the command line, joining computers to a domain, and more the following topics are covered Customer service for ITInstalling and uninstalling softwareNetworking basicsWorkgroups Joining domainsTroubleshootingDemos Labs: Dual Boot Ubuntu and windows 10 demoUseful Ubuntu 18 commands demosVery important Demo for UbuntuInstall LAMP stack (Apache, mysql, Linux, php)Linux very useful commands demo...

7. Computer Repair & Help Desk for Beginners

4.5

(195)

Learn the basics of Windows 10 operating system. How to navigate with Windows Explorer, Identify hardware and software, along with various troubleshooting techniques to repair your computer. Computers and technology have become a vital part of work, home, and educational endeavors across the world. Understanding how to efficiently use your PC will give you a competitive edge in the workplace and build a solid understanding of technology for years to come. With over 14 years in the IT field working in positions such as Help Desk Analyst, Local Area Network Specialist, and IT Consultant; I've witnessed first hand how technology can be intimidating for users. In this Introductory course you'll learn how to use technology to your advantage and build a solid foundation for the road ahead. You will discover computer shortcuts, navigation tips, and tools that will allow you to work more efficiently, save time, and began your journey into the Information Technology field. You'll follow along with quick exercises and quizzes that will reinforce materials covered in each lesson. The aim is not only to teach you a class about computers, but to share knowledge and tools that will help you for years to come. What are the requirements?Internet access. Windows PC running Windows 10. Thumb drive or External Hard Drive (Used in Backup Lesson)An eagerness to learn!...

8. Learning IT Help Desk for Beginners

4.6

(919)

In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset. This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry. In this course we'll provide you with -Further understanding on key IT technologiesBasics around Windows 10 administration, troubleshooting and supportIT Hardware overview, setup and troubleshootingAD (Active Directory) and how to use ADAn overview of DHCP?Basics on what Servers areDo I need to be an expert?No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It'll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies. Why this course?This course will be easy to understand, and give you an overview of the necessary IT skills you need to know. You'll soon start to see why so many people love working in Technology. I love it, and hope that you do also!! Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!...

9. ComputerCavalry: IT Help Desk Ticketing System Training!

4.4

(170)

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!...

10. ComputerCavalry: IT Help Desk Training for IT Professionals!

4.5

(349)

ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. By enrolling you will be guided and properly trained in topics such as: Troubleshooting, Active Directory, Password Management and Basic Networking. You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues. In this course we will be covering the beginning steps to the IT Industry!...

11. Help Desk Tier 2 Practical Training (50 Trouble Tickets)

4.3

(68)

This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system. These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation. It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace. Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job. Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career.  My videos are are the best starting point because everything I instruct is based of real experience...

12. Help Desk Professional: A guide to your IT career

4.5

(1,741)

Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The  5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace. What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions. Things we will cover in this course: Setting up a Windows 10 environmentHow to work your way around WindowsPrinter TroubleshootingNetworking BasicsServer HardwareServer 2016 Operating SystemVirtual EnvironmentsActive DirectoryGroup PolicyTroubleshooting Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?...