Housekeeping Attendant / Turndown Attendant
First Hospitality Group Inc.
Columbus, OH
What's in it for you… * Hotel discount at locations worldwide! * Paid time off and holiday pay incentives! * Scheduled for second shift full time, roughly 2:30PM - 11PM shift! * 401(k) available for all associates! * Medical, dental, vision, and supplemental plan options available day one! About this job... Turndown Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they're away from home. Turndown Attendants create memorable moments for guests to experience in their guestroom. You have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Turndown Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges. What you'll be doing... * Your main role will be Housekeeping turndown service in guest rooms - tidy the room, display star projector, place candy and note for guests to find upon their return to the room * Clean and style guest rooms, public areas, and employee areas of the hotel with efficiency and attention to detail. * Deliver items and amenities per guest request, often coordinated by front desk * Assist with House Person duties as needed * Clean lobby and public areas as needed * Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard. * Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary. * Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction. * Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Take on additional tasks as necessary or assigned by hotel leadership. Requirements... * Effective verbal and written communication skills * Must be able to speak, read, and write in primary language(s) used in the workplace * 8+ hours per day; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Reach, bend, stoop, and pivot frequently throughout the workday * Previous hotel housekeeping experience preferred About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.$24k-30k yearly est. 16d agoVan Driver
Twin Tier Hospitality
Columbus, OH
The primary duties of the Van Driver are to transports guests about the premises or local areas in scheduled van runs. Assist with check in/outs as needed. Reporting to the Front Desk Manager the following is required: ESSENTIAL FUNCTIONS Must be able to work PM (nights), weekends and holidays. Must have a valid driver license and pass BMV driver Background Check. Excellent customer services skills and greet guests' with a pleasant demeanor. Open the cab door for arriving and departing guests. Drive the shuttle van on assigned and scheduled runs. Monitor the upkeep, service maintenance and cleanliness of shuttle van. Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Uniform and Name Tag must be worn at all times. Maintain high standards of grooming and personal appearance. Other duties as assigned. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must regularly lift and/or move up to 50 pounds frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. BENEFITS Medical, Dental, Life & Disability Insurance Paid Time Off Discount Employee Rate F & B$26k-35k yearly est. 19d agoFront Desk Agent
Innvite Hospitality
Columbus, OH
Salary: $14 Basic function: Providing superb customer service while maintaining the company and brand standards. Reports to: Front Desk Manager/ General Manager Shifts: Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Practice of telephone techniques and etiquette. Practice of Front Office Emergency/Security Procedures Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied. Take reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports. Communicate with Housekeeping for guest requests and inquiries. Communicate with Maintenance for any technical repairs in guest rooms. Handle guest complaints and/or pass them to the right managerial channels immediately. Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook. Demonstrate professional business appearance at all times. Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag Operate Laundry as Directed Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors Must be able to help in any department when needed. Perform any other duties as assigned by the management. Required Skills: Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training. The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.$14 hourly 31d agoFront Desk
Christopher Inn and Suites
Chillicothe, OH
Job Description Christopher Inn and Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task. Current positions available include coverage for both Front desk shifts of 8am to 4pm, 4pm to Midnight and Night Audit hours of midnight to 8am. Job Responsibilities Greet and welcome customers Answer customer questions in person and on phone Make and cancel reservation for guests Check In/Check Out hotel guests Screen and direct incoming calls and emails Record and relay messages File paperwork Maintain inventory and restock supplies for guest amenities and The Market Maintain a clean reception area Job Qualifications Strong communication skills Good verbal communication and interpersonal skills Computer knowledge Attention to detail Professional appearance and demeanor Adaptability Ability to multi-task Be a Team player Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.$24k-31k yearly est. 31d agoGuest Service Rep
Dreamscape Hosptality
Columbus, OH
Description: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements: Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 50 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.$21k-28k yearly est. 30d agoHotel Maintenance / Grounds Person
Nivea Hospitality
Millersburg, OH
Job Description Join our Team = Maintenance / Grounds Person We are seeking a skilled and experienced maintenance / grounds person to join our dedicated team As a maintenance person you will be responsible for ensuring the smooth operation and maintenance of our property, and follow all standards. Responsibilities: - Performmaintenamce tasks, plumbing repairs, HVAC system maintenance, and general building repairs - Conduct inspections of equipment and facilities to identify any issues or potential problems - Respond quickly to any maintenance slips requests from guest and staff - Keep up on the upkeep of the grounds, including picking up trash, pulling weeds, clean up around dumpster area, and any other tasks given by the manager - Maintain inventory and supplies and equipment needed for maintenance tasks - Ensure compliance with all safety regulations and protocols and brand standards - Provide exceptional customer service to hotel guests, staff, and management Requirements: - High school diploma or equivalent required - Preferred experience in facilities, or hotel role - Complete all maintenance slips in a timely manner - Carpet cleaning as needed - Basic electrical experience is perfered - Excellent customer service skills with the ability to communicate effectively with hotel guests, staff, and management - Strong leadership abilities with capability to supervise others We offer competitive pay based on experience and qualifications. Paid holidays If you are a motivated individual and have a pssion for maintaining facilities, we encourage you to apply for this position Work Location: In person / Wooster, Ohio$27k-36k yearly est. 26d agoAssistant General Manager
Twin Tier Hospitality
Independence, OH
BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g., the food and beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. ESSENTIAL FUNCTIONS: Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate. (30%) Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%) Implement company programs (TTH/Franchiser), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOP's, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction. (20%) Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (15%) Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel guests, staff and company assets. (3%) Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. (3%) Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction. (3%) Assume the responsibilities of the General Manager in his/her absence. (3%) Qualifications Knowledge and Skills: Education: A four year college degree or equivalent education/experience. Experience: Five to ten years of employment in a related position with this company or other organization(s). Skills and Abilities: Requires advanced knowledge of the hospitality and business management fields. Requires considerable working knowledge or other major areas and the skill to integrate and communicate that information. Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches. Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction. Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients. No. Of employees supervised: One to five hundred employees Travel Required: Required for meetings, training, conferences and task forces. Hours Required: Forty to fifty hours over a five-day period; flexible; days and times may vary based on need. ENVIRONMENT - Physical Job Requirements (for essential functions only) _________________________________________________________________________________________ Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. __X_No Lifting/Pushing/Pulling/Carrying Required. _________________________________________________________________________________________ Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. __X__No Bending/Kneeling Required. _________________________________________________________________________________________ Mobility Describe the type(s) of mobility required to include distances and % of time involved. Walk through front and back of hotel. 20% _____Stationary Position _________________________________________________________________________________________ Continuous Standing Describe the reasons to include time period and frequency. __X__No Continuous Standing Required. _________________________________________________________________________________________ Climbing Stairs: Up to approx. 20-30 steps 10% of week. (time period). Ladders: Up to approx, _____ feet _____% if ______(time period). _____No Climbing Required. _________________________________________________________________________________________ Driving Describe type of vehicle, distances, % of time involved and frequency. For training purposes and to operaty property shuttle _____No Driving Required. _________________________________________________________________________________________ Work Environment Inside: 95% of time (time period). Outside: __5___% of time (time period). _________________________________________________________________________________________ Describe any abnormal temperature exposures: N/A _________________________________________________________________________________________ Hearing: __X__Critical _____Moderate _____Minimal Explain: Communicate with managers, guests and employees. _________________________________________________________________________________________ Vision: __X__Critical _____Moderate _____Minimal Explain: Visually inspect hotel. _________________________________________________________________________________________ Speech: __X__Critical _____Moderate _____Minimal Explain: Communicate with managers, guests and employees. _________________________________________________________________________________________ Literacy: __X__Critical _____Moderate _____Minimal Explain: Reports, plans, policies, procedures _________________________________________________________________________________________ Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. __X__No Chemicals/Agents Used. _________________________________________________________________________________________ Protective Clothing: Type: Approx. _____% of _____(time period) __X__None Required. _________________________________________________________________________________________ Equipment Operation List type of equipment and frequency of use. Computer, telephone, calculator _____None Required. _________________________________________________________________________________________ Other Considerations: __X__None$47k-72k yearly est. 19d agoRoom Attendant
Hampton Inn Suites Columbus Scioto Downs
Lockbourne, OH
←Back to all jobs at Hampton Inn Suites Columbus Scioto Downs Room Attendant Hampton Inn Suites Columbus Scioto Downs is an EEO Employer - M/F/Disability/Protected Veteran Status Room Attendant REPORTS TO: Executive Housekeeper / General Manager ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. It's convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike. POSITION SUMMARY The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service. This role requires attention to detail, efficiency, and a guest-focused attitude to create a positive, welcoming atmosphere for all hotel guests. WHO IS THIS POSITION FOR? The Room Attendant role is best suited for someone who: • Has a keen eye for detail and takes pride in keeping spaces clean and organized. • Enjoys working independently while supporting the housekeeping team. • Is proactive, reliable, and committed to maintaining high standards of cleanliness. • Thrives in a physically active role that requires multitasking and prioritizing tasks. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k Program. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES Housekeeping Responsibilities • Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas. • Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards. • Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed. • Restock guest room amenities, including towels, soaps, and toiletries. • Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk. • Assist with deep cleaning and organization of common areas and maintain the lobby functions. • Report any safety, maintenance, or housekeeping concerns to management. • Adhere to lost and found procedures, guest safety protocols, and hotel policies. • Acknowledge and greet guests in public spaces, anticipating and addressing their needs. General Responsibilities • Ensure efficient completion of daily room cleaning assignments in a timely manner. • Use supplies and equipment responsibly, reporting any shortages or issues to management. • Maintain a friendly and professional demeanor with guests and team members. • Follow established schedules and support other departments as needed, performing additional tasks assigned by management. • Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff. POSITION REQUIREMENTS • Must be able to stand for extended periods, frequently moving within and about the facility. • Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs. • Must frequently handle objects and equipment necessary for cleaning and maintenance tasks. • Basic reading and writing skills for understanding assignments, checklists, and guest requests. • Flexibility to work nights, weekends, and holidays as needed. Please visit our careers page to see more job opportunities.$20k-26k yearly est. 60d+ agoFront Desk Agent Homewood Suites Columbus OSU
Shaner Hotels
Upper Arlington, OH
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.$27k-32k yearly est. Auto-Apply 60d+ agoGuest Service Representative
Hilton
Centerville, OH
Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: Provide the highest quality of service to the customer at all times Promptly and effectively handle guest complaints and requests Check guests in and out efficiently and in a friendly manner Post guest charges and compute guest bills collect payment and make change for hotel guests Follow all cash handling procedures as required Handle guest mail and messages per established procedures Develop a thorough knowledge of room locations room rates amenities and selling strategies Take reservations on property Block rooms and handle special requests Monitor room availability Handle safe deposit boxes used by guests per established procedures Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Offer and properly handle requests for wake-up calls Ensure all rooms are check in property and a valid and working form of payment is collected Communicate with incoming staff and management by logging pertinent information in the pass on log Keep maintenance informed of all maintenance needs Must wear proper uniform at all times in accordance with Standards Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: Must be able to complete all required training in timely manner as required by the brand Participate in daily and weekly team meetings Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals Process guest arrivals and departures including all necessary payments. Handle & coordinate room assignments and pre-arrivals. Handle guests concerns. Offer referral for services and handle requests for information. Handle and store guest luggage. Assist with the check-in and check-out of groups and tours Answer switchboard with standards of proper telephone etiquette Communicate with housekeeping on any issues guest request early arrivals late departures Perform all duties as indicated in the shift checklist report Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Supplemental pay Bonus pay Benefits Other$21k-27k yearly est. 60d+ agoRoom Attendant
Hyatt
Dublin, OH
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. Any you are the key to bringing it to life. Room Attendants/Housekeeping Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Room Attendant/Housekeeping Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of the guest rooms as assigned. Previous cleaning experience as well as the ability to communicate well with guests required. **Qualifications:** + Prior cleaning experience required + Customer service experience is required, preferably in a hotel or related field + Must have ability to work weekends and holidays + Requires strong command of the English language to include speaking, reading and writing + Ability to learn quickly and work in fast paced position with guest interaction + Must be able to multi-task + Ability to lift, pull, and push moderate weight (minimum of 20 lbs) + Must be 18 years or older + A true desire to satisfy the needs of others in a fast paced environment **Primary Location:** US-OH-Dublin **Organization:** Hyatt Place Columbus/Dublin **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** DUB006584 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.$24k-30k yearly est. 56d agoHotelMaintenance / Grounds Person
Nivea Hospitality
Millersburg, OH
Join our Team = Maintenance / Grounds Person We are seeking a skilled and experienced maintenance / grounds person to join our dedicated team As a maintenance person you will be responsible for ensuring the smooth operation and maintenance of our property, and follow all standards. Responsibilities: - Performmaintenamce tasks, plumbing repairs, HVAC system maintenance, and general building repairs - Conduct inspections of equipment and facilities to identify any issues or potential problems - Respond quickly to any maintenance slips requests from guest and staff - Keep up on the upkeep of the grounds, including picking up trash, pulling weeds, clean up around dumpster area, and any other tasks given by the manager - Maintain inventory and supplies and equipment needed for maintenance tasks - Ensure compliance with all safety regulations and protocols and brand standards - Provide exceptional customer service to hotel guests, staff, and management Requirements: - High school diploma or equivalent required - Preferred experience in facilities, or hotel role - Complete all maintenance slips in a timely manner - Carpet cleaning as needed - Basic electrical experience is perfered - Excellent customer service skills with the ability to communicate effectively with hotel guests, staff, and management - Strong leadership abilities with capability to supervise others We offer competitive pay based on experience and qualifications. Paid holidays If you are a motivated individual and have a pssion for maintaining facilities, we encourage you to apply for this position Work Location: In person / Wooster, Ohio$27k-36k yearly est. 60d+ agoHotel Front Desk / Housekeeping
Boyd Gaming Corporation
Northwood, OH
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description * Position is second shift working both front desk and housekeeping. * Front Desk pay is $15.50/HR. Housekeeping pay is $15/HR. * Operate hotel reservation system (LMS) to make reservations for customers. * Work with Marketing on special event reservations. * Greet hotel guests and perform check-in and check-out procedures. * Ensure the security of guest rooms and their contents. * Clean assigned number of guest rooms according to company and departmental standards including but not limited to: * Changing bed linens * Collecting used bath terry and replenishing with fresh. * Dusting hard surfaces * Vacuuming carpeted areas * Cleaning bathroom sink, counters, tub and/or shower, toilet, etc. * Replenish room amenities such as tissues, soaps, etc. * Stock supply cart with supplies necessary for cleaning guest rooms. * Update room status and complete requisite departmental paperwork. * Notify housekeeping office of any repairs needed in guest rooms. * Handle guest requests quickly and efficiently. * Other duties as assigned by management. Qualifications * Must have ability to add, subtract, and audit accounts. * Must be able to handle money accurately and follow established procedures. Able to operate the LMS computer system and read computer screens. * Type accurately on a computer keyboard. * Possess knowledge of credit card transactions using electronic draft system. * Must be able to stand and walk for majority of shift. * Must be able to push/pull/maneuver supply cart weighing approximately 200 pounds. * Must be able to lift up to 30 pounds. * Must be at least 18 years of age or older. * Other physical requirements include but are not limited to kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting. * Knowledgeable in the proper use of chemicals used in cleaning guest rooms beneficial. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.$15-15.5 hourly 7d agoNight Auditor
Voco | The Clair
Cincinnati, OH
Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $16 - $18 hourly Responsibilities: Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Provide exceptional service to all hotel guests during their stay Complete additional bookkeeping, administrative, and accounting procedures as requested Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: Excellent customer service and communication skills are required Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required High school diploma or equivalent required; some college preferred Must be computer proficient; experience with accounting or reservation software is a bonus Requires a flexible schedule that allows for overnight shift hours Must be able to stand on your feet for 8 hours during a typical shift Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.$16-18 hourly 3d agoRoom Attendant
HEI Hotels and Resorts
Cincinnati, OH
About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates, and vendors. Essential Duties and Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout the entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $15.20 - $15.20 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.$15.2-15.2 hourly 15d agoGuest Service Representative
Holiday Inn Express and Suites
Centerville, OH
Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: Provide the highest quality of service to the customer at all times Promptly and effectively handle guest complaints and requests Check guests in and out efficiently and in a friendly manner Post guest charges and compute guest bills collect payment and make change for hotel guests Follow all cash handling procedures as required Handle guest mail and messages per established procedures Develop a thorough knowledge of room locations room rates amenities and selling strategies Take reservations on property Block rooms and handle special requests Monitor room availability Handle safe deposit boxes used by guests per established procedures Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Offer and properly handle requests for wake-up calls Ensure all rooms are check in property and a valid and working form of payment is collected Communicate with incoming staff and management by logging pertinent information in the pass on log Keep maintenance informed of all maintenance needs Must wear proper uniform at all times in accordance with Standards Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: Must be able to complete all required training in timely manner as required by the brand Participate in daily and weekly team meetings Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals Process guest arrivals and departures including all necessary payments. Handle & coordinate room assignments and pre-arrivals. Handle guests concerns. Offer referral for services and handle requests for information. Handle and store guest luggage. Assist with the check-in and check-out of groups and tours Answer switchboard with standards of proper telephone etiquette Communicate with housekeeping on any issues guest request early arrivals late departures Perform all duties as indicated in the shift checklist report Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Supplemental pay Bonus pay Benefits Other$22k-26k yearly est. 60d+ agoFront Desk
Quality Inn
Chillicothe, OH
Job Description Quality Inn in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill an immediate part-time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multitask. The current position available the candidate must be available to work all shifts: 8am to 4pm, 4pm to Midnight, and Night Audit hours of midnight to 8am. Job Responsibilities Greet and welcome customers Answer customer questions in person and on phone Make and cancel reservation for guests Check In/Check Out hotel guests Screen and direct incoming calls and emails Record and relay messages File paperwork Maintain inventory and restock supplies for guest amenities and The Market Maintain a clean reception area Job Qualifications Strong communication skills Good verbal communication and interpersonal skills Computer knowledge Attention to detail Professional appearance and demeanor Adaptability Ability to multi-task Be a Team player Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.$24k-31k yearly est. 20d agoRoom Attendant
Commonwealth Hotels
North Canton, OH
Join Our Team at the Embassy Suites Akron Canton Airport! The Embassy Suites Akron Canton Airport, Akron, Ohio, is seeking a Hotel Room Attendant, Hotel Guest Room Attendant or Hotel Housekeeper. About Us: Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property, boasting accolades from Hilton, TripAdvisor, and recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits. Why This Role? Working as a Hotel Room Attendant, Hotel Guest Room Attendant, or Hotel Housekeeper at Embassy Suites Akron Canton Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience. What's In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more Responsibilities for the Hotel Room Attendant, Hotel Guest Room Attendant, or Hotel Housekeeper include: Cleaning and Sanitizing: Thoroughly clean guest rooms, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms. Restocking Supplies: Replenish guest room amenities such as toiletries, towels, coffee, and other items as needed. Inspecting Rooms: Ensure all room equipment and furniture are in good working condition and report any maintenance issues. Maintaining Public Areas: Occasionally assist in cleaning and maintaining public areas such as hallways, lounges, and restrooms. Adhering to Safety Standards: Follow proper cleaning procedures and safety protocols to ensure a safe environment for guests and staff. Guest Interaction: Provide courteous and professional service, addressing guest requests or concerns promptly and efficiently. Laundry Duties: Handle laundry services, including collecting, washing, folding, and delivering linens and towels. Inventory Management: Monitor and report inventory levels of cleaning supplies and amenities, ensuring timely restocking. Room Setup: Prepare rooms for new guests, ensuring they meet the hotel's standards of cleanliness and comfort. What We Are Looking for: Hotel Room Attendant, Hotel Guest Room Attendant, or Hotel Housekeeper, including: High school diploma or equivalent Demonstrated experience with a strong focus on guest satisfaction. Exceptional ability to manage time effectively and stay organized in a fast-paced environment. Excellent skills for engaging with guests and collaborating with team members seamlessly. Applicants should have the flexibility to work weekends & holidays Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. Explore Our Hotel: ****************************************************************** At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. Join us in shaping the future of hospitality in Akron, Canton, Ohio! Apply today!$21k-26k yearly est. 26d agoGuest Service Rep
Dreamscape Hosptality
Columbus, OH
The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 50 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.$21k-28k yearly est. 60d+ agoNight Audit
CP Mgmt
Chillicothe, OH
Job Description Looking for a part time position and to be a part of a dedicated team? We are currently seeking a qualified, highly motivated customer Service professional to fill immediate available position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task. This position works the hours of 11:00pm to 7:00am. Job Responsibilities Greet and welcome customers Answer customer questions in person and on phone Make and cancel reservation for guests Check In/Check Out hotel guests Screen and direct incoming calls and emails Record and relay messages Run reports and complete spreadsheets Close the day and start the new day ensuring all reports are accurate Preform Night Audit and daily back up File paperwork Maintain inventory and restock supplies for guest amenities and The Market Breakfast Set-Up Maintain a clean reception area Job Qualifications Strong communication skills Good verbal communication and interpersonal skills Computer knowledge Attention to detail Professional appearance and demeanor Adaptability Ability to multi-task Be a Team player Candidates must be flexible and willing to work weekends and holidays.$24k-30k yearly est. 5d ago
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