Hotel Guests jobs near me - 37 jobs

Job Details Double Tree by Hilton Worthington - Columbus, OH Full-Time/Part-Time First/Day/Afternoon Hospitality - HotelDescription The primary duties of the Van Driver are to transports guests about the premises or local areas in scheduled van runs. Assist with check in/outs as needed. Reporting to the Front Desk Manager the following is required: ESSENTIAL FUNCTIONS Must be able to work PM (nights), weekends and holidays. Must have a valid driver license and pass BMV driver Background Check. Excellent customer services skills and greet guests' with a pleasant demeanor. Open the cab door for arriving and departing guests. Drive the shuttle van on assigned and scheduled runs. Monitor the upkeep, service maintenance and cleanliness of shuttle van. Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Uniform and Name Tag must be worn at all times. Maintain high standards of grooming and personal appearance. Other duties as assigned. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must regularly lift and/or move up to 50 pounds frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. BENEFITS Medical, Dental, Life & Disability Insurance Paid Time Off Discount Employee Rate F & B

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Job Summary:The Sales Manager is responsible for attainment of assigned catering/banquet goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts as well as servicing clients/groups where applicable. The Sales Manager will work in conjunction with the Director of Sales and other Sales Managers to achieve the hotel's revenue and market share goals for one or more properties. The focus of this position is Social/Corporate Business (with & without F&B, SMERF, and muti-property leads). Benefits: Join ZMC Hotels and these fine hotels where we provide the best in services to our guests and where we support and develop our team. This position provides: Monthly bonus program Health, Dental insurance and Vision Discount plans Paid Time Off after only 60 days employment 401k plan to help you plan for your future Discounted hotel rooms A great work environment with an engaged team Responsibilities: Effectively attain assigned sales and revenue goals Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Social Corporate/Business or SMERF as applicable by property. Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property. Monitor and evaluate trends within your market segment. Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Develop a full working knowledge of the operations and policies of the hotel and applicable departments. Ensure that the Daily Event List Banquet Event Order/Guarantee Sheet and Ten-Day Event Schedule are generated on a timely basis and ensure accuracy. Maintain strong visibility in local community and industry organizations as applicable. May assist in implementing and/or participating in special promotions relating to direct sales segments i.e., sales blitzes etc. Attend daily/weekly/monthly meetings and any other functions required by management. Perform any other duties as requested by the General Manager or Director of Sales. Necessary Skills: High School diploma or equivalent required; previous Sales experience preferred. Demonstrate creativity and knowledge of food and beverage desired. Must have a valid driver's license for the applicable state. Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients. Experience with professional selling skills desired: opening probing supporting closing Must be proficient in general computer knowledge especially Microsoft Office products Must be able to work independently and simultaneously manage multiple tasks, strong organization and presentation skills. We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori. The primary responsibility of the Security Office is ensuring the safety, security and well-being of guests and colleagues in accordance with hotel security and safety standards and brand standards. Monitor all areas within the property and access points around the property to ensure they are safe and secure at all times. Must maintain a high level of visibility to deter undesirable activity. Using your training and expertise, understand how to effectively deal with disorderly hotel guests and patrons. Brief the Director or Assistant Director on all matters of high importance before concluding the shift. Supports departmental leadership to perform protective and enforcement functions in a courteous, poised and professional manner. RESPONSIBILITIES AND JOB DUTIES: Must be familiar with the responsibilities that come with the position during the day, evening and overnight Security and Safety shifts. Must be flexible with scheduling. Must have a thorough understanding of, and adhere to, the Security and Safety Departments Standard Operating Policies and Procedures (SOP). Must have a thorough understanding of, and adhere to, The Langham Brand and Quality Standards. Protect colleagues, guests and company assets by providing a safe and secure hotel environment. Responsible for securing the building, including monitoring, patrolling, inspecting and securing all entrances and exits and surveillance of person(s) in all areas of hotel property. Respond effectively to all guest and colleague inquiries and/or concerns. Working knowledge of the Emergency Procedures Manual. Serve on Emergency Response Team for any emergency situation. Willing and able to provide basic first aid to injured colleagues or guests. Upon assessment of the injury, make recommendations to the injured person as to any additional medical attention that may be required or requested. Willing and able to participate in AED/CPR training for certification. Inspect and ensure the proper function and use of all life and safety equipment as required. Conducts random bag checks for colleagues and visitors at the colleague entrance. Inspect packages entering and/or leaving the property. Inspect all items being discarded or removed from property. Ensure that colleagues have a property pass signed by an Executive member. Possess knowledge of the chemicals that are used throughout the hotel and their dangers. Must attend, conduct and participate in daily Show Times with colleagues or management. Assist with door lock problems, coordinate expedient response to emergency conditions such as fire, or safety hazards and threats to life and/or property in a calm and professional manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the safety of hotel guests, patrons, colleagues and property. Memorize, monitor and inspect the locations of the Fire Life Safety Systems and equipment in the building (e.g. AED's, exits, alarm pull stations, fire extinguishers and sprinklers). Ensure that designated hotel facilities are locked or unlocked during designated times. Review the daily business levels (e.g. in-house groups, Banquet functions and Guest/VIP arrival/departure information) to anticipate critical situations and plan effective solutions to best expedite these solutions. Act as liaison between guests and the hotel relating to the Standard Operating Policies and Procedures during both guest and employee related incidents. Ensure all shift paperwork and log entries are fully completed, proof-read and filed or saved appropriately. Ensure all Lost and Found items are properly logged and stored, and ensure that the inventory is never compromised. Ensure all packages are properly logged, stored and controlled for all packages that are delivered to the hotel or shipped from the hotel. Ensure that all deliveries received are accounted for upon receipt. Ensure Key Control and other control measures are adhered to at all times. Other duties and responsibilities as assigned by the Director of Loss Prevention. PHYSICAL DEMANDS: Must be able to walk, run and stand for long periods of time and great distances. Must be able to walk up and down stairs (may have to run of some occasions). May be required to sit for periods of time while processing reports. Must be able to lift, carry, push or pull a minimum of 25 pounds of weight. May be required to work outside of the building or on the plaza adjacent to the hotel for periods of time during events or special situations. Must be physically, mentally, and emotionally capable of handling all types of emergencies, people and stressful situations. SPECIAL SKILLS REQUIRED: Must develop a good working knowledge of the entire hotel. Must have the ability to comprehend verbal and written instructions. Must have excellent verbal and written communication skills. Must have the ability and willingness to assist and work well with others. Ability to make excellent independent judgment decisions. Must be able to handle sensitive and confidential information with a clear understanding as to who is, or should be, part of the conversation. Must remain extremely calm under high pressure circumstances. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to perform duties within extreme temperature ranges. Must have the ability to meet deadlines, work under pressure and work independently. Ability to maintain a highly positive and friendly image that will reflect well on the hotel. Ability to maintain a positive attitude in a fast paced work environment. Confident individual who is willing to assume responsibility. EDUCATION REQUIRED: Any combination of education and experience equivalent to graduation from high school or any other combination of higher education, training or experience, that provides the required knowledge skills and abilities. High School diploma preferred. EXPERIENCE REQUIRED: Prior hotel/motel/resort, law enforcement, private security or military experience. LICENSES OR CERTIFICATES: Mandatory - Fire Life Safety Director COF (T89 or F89) or qualified to obtain the T89 COF Mandatory - Fire Guard Hotel COF (F01) or qualified to obtain the F01 COF Licensed Security Guard as required by State or local authorities. Certified Lodging Security Officer preferable Certified in Adult, Child and Infant CPR, AED and First Aid preferable. TIPS Certification preferable. Rate of pay: $32.08 per hour EOE, including disability/vets For more information about the property, please visit: ******************************************************

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. This is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role. Dreamscape Hospitality also offers Competitive Benefits: Medical Insurance Dental Insurance Vision Insurance STD/LTD Life Insurance 401K FSA Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. This covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract. Requirements Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 25 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Qualifications High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays.

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. Greet all guests and take beverage and food orders in a prompt and professional manner. Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards. Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift. Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. May assist with other duties as assigned. What We Need from You - Food service experience with general knowledge of restaurant operations. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays. Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit. Carrying or lifting items weighing up to 50 pounds Handling food objects; plates, trays, glasses, etc. Bending, stooping, kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly range for this role is $20.76 to $50.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our Team = Maintenance / Grounds Person We are seeking a skilled and experienced maintenance / grounds person to join our dedicated team As a maintenance person you will be responsible for ensuring the smooth operation and maintenance of our property, and follow all standards. Responsibilities: - Performmaintenamce tasks, plumbing repairs, HVAC system maintenance, and general building repairs - Conduct inspections of equipment and facilities to identify any issues or potential problems - Respond quickly to any maintenance slips requests from guest and staff - Keep up on the upkeep of the grounds, including picking up trash, pulling weeds, clean up around dumpster area, and any other tasks given by the manager - Maintain inventory and supplies and equipment needed for maintenance tasks - Ensure compliance with all safety regulations and protocols and brand standards - Provide exceptional customer service to hotel guests, staff, and management Requirements: - High school diploma or equivalent required - Preferred experience in facilities, or hotel role - Complete all maintenance slips in a timely manner - Carpet cleaning as needed - Basic electrical experience is perfered - Excellent customer service skills with the ability to communicate effectively with hotel guests, staff, and management - Strong leadership abilities with capability to supervise others We offer competitive pay based on experience and qualifications. Paid holidays If you are a motivated individual and have a pssion for maintaining facilities, we encourage you to apply for this position Work Location: In person / Wooster, Ohio

Job Details Management Double Tree by Hilton Independence - Independence, OH Undisclosed N/A Full Time Associate's Degree/Certificate Undisclosed Undisclosed Salaried Hospitality - HotelDescription BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g., the food and beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. ESSENTIAL FUNCTIONS: Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate. (30%) Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%) Implement company programs (TTH/Franchiser), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOP's, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction. (20%) Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (15%) Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel guests, staff and company assets. (3%) Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. (3%) Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction. (3%) Assume the responsibilities of the General Manager in his/her absence. (3%) Qualifications Knowledge and Skills: Education: A four year college degree or equivalent education/experience. Experience: Five to ten years of employment in a related position with this company or other organization(s). Skills and Abilities: Requires advanced knowledge of the hospitality and business management fields. Requires considerable working knowledge or other major areas and the skill to integrate and communicate that information. Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches. Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction. Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients. No. Of employees supervised: One to five hundred employees Travel Required: Required for meetings, training, conferences and task forces. Hours Required: Forty to fifty hours over a five-day period; flexible; days and times may vary based on need. ENVIRONMENT - Physical Job Requirements (for essential functions only) _________________________________________________________________________________________ Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. __X_No Lifting/Pushing/Pulling/Carrying Required. _________________________________________________________________________________________ Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. __X__No Bending/Kneeling Required. _________________________________________________________________________________________ Mobility Describe the type(s) of mobility required to include distances and % of time involved. Walk through front and back of hotel. 20% _____Stationary Position _________________________________________________________________________________________ Continuous Standing Describe the reasons to include time period and frequency. __X__No Continuous Standing Required. _________________________________________________________________________________________ Climbing Stairs: Up to approx. 20-30 steps 10% of week. (time period). Ladders: Up to approx, _____ feet _____% if ______(time period). _____No Climbing Required. _________________________________________________________________________________________ Driving Describe type of vehicle, distances, % of time involved and frequency. For training purposes and to operaty property shuttle _____No Driving Required. _________________________________________________________________________________________ Work Environment Inside: 95% of time (time period). Outside: __5___% of time (time period). _________________________________________________________________________________________ Describe any abnormal temperature exposures: N/A _________________________________________________________________________________________ Hearing: __X__Critical _____Moderate _____Minimal Explain: Communicate with managers, guests and employees. _________________________________________________________________________________________ Vision: __X__Critical _____Moderate _____Minimal Explain: Visually inspect hotel. _________________________________________________________________________________________ Speech: __X__Critical _____Moderate _____Minimal Explain: Communicate with managers, guests and employees. _________________________________________________________________________________________ Literacy: __X__Critical _____Moderate _____Minimal Explain: Reports, plans, policies, procedures _________________________________________________________________________________________ Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. __X__No Chemicals/Agents Used. _________________________________________________________________________________________ Protective Clothing: Type: Approx. _____% of _____(time period) __X__None Required. _________________________________________________________________________________________ Equipment Operation List type of equipment and frequency of use. Computer, telephone, calculator _____None Required. _________________________________________________________________________________________ Other Considerations: __X__None

Join Our Team At The Hilton Garden Inn Wooster. We are currently looking to add a pub;ic area cleaner to our team. Are you passionate about ensuring a clean and welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our housekeeping staff at the Hilton Garden Inn Wooster, Ohio. About the hotel: We are committed to providing exceptional guest experiences. We believe that the cleanliness and comfort of our rooms play a role in achieving this goal. Our team of housekeeping professionals is at the heart of our commitment to excellence, ensuring that guests feel at home when entering our property, and throughout their stay. Position Overview: Job Title: Hotel Public Area Cleaner Location: 959 Dover Rd, Wooster, Ohio 44691 Employment Type: Part-Time Key Responsibilities: As a public area cleaner, your responsibilities will include: ~Cleaning and maintaining public areas through out the hotel to the highest standards of cleanliness and hygiene. ~Replenishing amenities as needed. ~Collaborating with fellow team members to ensure the overall cleanliness and organization of the hotel. ~Greeting guest as they pass through. ~Following health and safety guidelines and protocols to maintain a safe working environment. -Must be polite and courtesy to hotel guests, other staff members, and management. Qualifications : To be successful in this role, you should possess the following qualities and qualifications: ~Previous cleaning experience is a plus but not required. ~Attention to detail ~Ability to work well in a team and communicate effectively. ~A commitment to delivering exceptional guest experiences. ~Willingness to learn and follow safety guidelines and procedures. What we offer: ~Opportunities for growth and advancement within the hotel. ~A supportive and friendly environment. ~Training and development to enhance your skills and knowledge. ~Discounts on stays at Hilton properties (after 90 days) -Must be available weekends Job Types: Part-Time Benefits: Employee discount Paid time off Holiday pay Vacation pay Allstate Benefits which include dental, vision, and life Insurance Work Location: In person

Job Description Christopher Inn and Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task. Current positions available include coverage for both Front desk shifts of 8am to 4pm, 4pm to Midnight and Night Audit hours of midnight to 8am. Job Responsibilities Greet and welcome customers Answer customer questions in person and on phone Make and cancel reservation for guests Check In/Check Out hotel guests Screen and direct incoming calls and emails Record and relay messages File paperwork Maintain inventory and restock supplies for guest amenities and The Market Maintain a clean reception area Job Qualifications Strong communication skills Good verbal communication and interpersonal skills Computer knowledge Attention to detail Professional appearance and demeanor Adaptability Ability to multi-task Be a Team player Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.

Job DescriptionBenefits: Competitive salary Employee discounts Free uniforms Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

←Back to all jobs at Hampton Inn Suites Columbus Scioto Downs Room Attendant Hampton Inn Suites Columbus Scioto Downs is an EEO Employer - M/F/Disability/Protected Veteran Status Room Attendant REPORTS TO: Executive Housekeeper / General Manager ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. It's convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike. POSITION SUMMARY The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service. This role requires attention to detail, efficiency, and a guest-focused attitude to create a positive, welcoming atmosphere for all hotel guests. WHO IS THIS POSITION FOR? The Room Attendant role is best suited for someone who: • Has a keen eye for detail and takes pride in keeping spaces clean and organized. • Enjoys working independently while supporting the housekeeping team. • Is proactive, reliable, and committed to maintaining high standards of cleanliness. • Thrives in a physically active role that requires multitasking and prioritizing tasks. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • Life / STD Insurance. • 401k Program. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES Housekeeping Responsibilities • Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas. • Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards. • Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed. • Restock guest room amenities, including towels, soaps, and toiletries. • Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk. • Assist with deep cleaning and organization of common areas and maintain the lobby functions. • Report any safety, maintenance, or housekeeping concerns to management. • Adhere to lost and found procedures, guest safety protocols, and hotel policies. • Acknowledge and greet guests in public spaces, anticipating and addressing their needs. General Responsibilities • Ensure efficient completion of daily room cleaning assignments in a timely manner. • Use supplies and equipment responsibly, reporting any shortages or issues to management. • Maintain a friendly and professional demeanor with guests and team members. • Follow established schedules and support other departments as needed, performing additional tasks assigned by management. • Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff. POSITION REQUIREMENTS • Must be able to stand for extended periods, frequently moving within and about the facility. • Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs. • Must frequently handle objects and equipment necessary for cleaning and maintenance tasks. • Basic reading and writing skills for understanding assignments, checklists, and guest requests. • Flexibility to work nights, weekends, and holidays as needed. Please visit our careers page to see more job opportunities.

What's in it for you… * Hotel discount at locations worldwide! * Paid time off and holiday pay incentives! * Professional development and promotion opportunities! * 401(k) available for all associates! * Medical, Dental, Vision, and Supplemental insurance available from DAY ONE! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. Open availability required for AM, Mid, and PM shifts any day of the week, including holidays. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. Any you are the key to bringing it to life. Room Attendants/Housekeeping Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Room Attendant/Housekeeping Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of the guest rooms as assigned. Previous cleaning experience as well as the ability to communicate well with guests required.

Job Description Quality Inn in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill an immediate part-time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multitask. The current position available the candidate must be available to work all shifts: 8am to 4pm, 4pm to Midnight, and Night Audit hours of midnight to 8am. Job Responsibilities Greet and welcome customers Answer customer questions in person and on phone Make and cancel reservation for guests Check In/Check Out hotel guests Screen and direct incoming calls and emails Record and relay messages File paperwork Maintain inventory and restock supplies for guest amenities and The Market Maintain a clean reception area Job Qualifications Strong communication skills Good verbal communication and interpersonal skills Computer knowledge Attention to detail Professional appearance and demeanor Adaptability Ability to multi-task Be a Team player Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.

Job Description Join our Team = Maintenance / Grounds Person We are seeking a skilled and experienced maintenance / grounds person to join our dedicated team As a maintenance person you will be responsible for ensuring the smooth operation and maintenance of our property, and follow all standards. Responsibilities: - Performmaintenamce tasks, plumbing repairs, HVAC system maintenance, and general building repairs - Conduct inspections of equipment and facilities to identify any issues or potential problems - Respond quickly to any maintenance slips requests from guest and staff - Keep up on the upkeep of the grounds, including picking up trash, pulling weeds, clean up around dumpster area, and any other tasks given by the manager - Maintain inventory and supplies and equipment needed for maintenance tasks - Ensure compliance with all safety regulations and protocols and brand standards - Provide exceptional customer service to hotel guests, staff, and management Requirements: - High school diploma or equivalent required - Preferred experience in facilities, or hotel role - Complete all maintenance slips in a timely manner - Carpet cleaning as needed - Basic electrical experience is perfered - Excellent customer service skills with the ability to communicate effectively with hotel guests, staff, and management - Strong leadership abilities with capability to supervise others We offer competitive pay based on experience and qualifications. Paid holidays If you are a motivated individual and have a pssion for maintaining facilities, we encourage you to apply for this position Work Location: In person / Wooster, Ohio

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: Provide the highest quality of service to the customer at all times Promptly and effectively handle guest complaints and requests Check guests in and out efficiently and in a friendly manner Post guest charges and compute guest bills collect payment and make change for hotel guests Follow all cash handling procedures as required Handle guest mail and messages per established procedures Develop a thorough knowledge of room locations room rates amenities and selling strategies Take reservations on property Block rooms and handle special requests Monitor room availability Handle safe deposit boxes used by guests per established procedures Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Offer and properly handle requests for wake-up calls Ensure all rooms are check in property and a valid and working form of payment is collected Communicate with incoming staff and management by logging pertinent information in the pass on log Keep maintenance informed of all maintenance needs Must wear proper uniform at all times in accordance with Standards Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: Must be able to complete all required training in timely manner as required by the brand Participate in daily and weekly team meetings Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals Process guest arrivals and departures including all necessary payments. Handle & coordinate room assignments and pre-arrivals. Handle guests concerns. Offer referral for services and handle requests for information. Handle and store guest luggage. Assist with the check-in and check-out of groups and tours Answer switchboard with standards of proper telephone etiquette Communicate with housekeeping on any issues guest request early arrivals late departures Perform all duties as indicated in the shift checklist report Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Supplemental pay Bonus pay Benefits Other

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Clean to Marriott Westin Standards and provide excellence in cleaning and care for our guest rooms and public spaces. Ensure a safe and clean experience for hotel guests, associates, and vendors at all times. Pay Rate - $17.10/hr ESSENTIAL DUTIES AND RESPONSIBILITIES The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: • Provide excellence in service to our guests and colleagues excelling to the Marriott cleaning standards here at The Westin Cleveland. • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. • Adhere to cleaning procedures and instructions for use of cleaning agents. • Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. • Push and pull vacuum throughout the entire room and empty trash. • Replenish amenities, linens, and supplies in guest room. • Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. • Take pride in your work and excel during inspections. • Comply with attendance rules and be available to work on a regular basis. • Perform any other job-related duties as assigned. Qualifications and Skills Knowledge, Skills and Abilities Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.10 - $17.10 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Looking for a sociable and dependable individual interested in becoming a Part-Time/Full-Time Front Desk Associate at our hotel in Cincinnati, OH. Seeking a dedicated team member to provide excellent service to our hotel patrons. Responsibilities include greeting guests, managing reservations, issuing keys, and addressing inquiries to ensure a pleasant stay. The ideal candidate will possess outstanding communication skills, a strong work ethic, and a focus on guest satisfaction. Must be available on weekends. If you meet these qualifications, we welcome you to apply for this exciting opportunity! Connect with the housekeeping department to ensure guest accommodations are ready Welcome, register, check in, check out guests staying at the hotel, provide keys and room numbers, and record credit card information Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Handle customer complaints as necessary Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Well-versed in taking telephone calls and handling stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist is preferred High school diploma, GED, or equivalent Displays impeccable interpersonal, time management, organizational skills, and customer service skills Has previous experience or working knowledge of Microsoft Office and reservation management systems Must be able to stand on your feet for 8 hours during a typical shift Please only apply if you meet each of these criteria