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of Remote Verification Associate Job Title: Remote Verification Associate Division/Department: PMBS Reports To: Verification Team Lead-Oklahoma Full-Time Nonexempt Job Description: Verify all demographic and insurance information. Requires utilization of various electronic verification systems and making phone calls to obtain demographic and insurance information. Essential Duties and Responsibilities: Utilize various resources to locate insurance payers for ambulance transportation Contact the hospital, patient's family, and/or patient to obtain insurance information Fax partner hospitals requests for information Validate and update patient demographics in the practice management system Responsible for the accurate entry of data into the practice management system This position requires specialist to spend extended periods of time on the phone with insurance companies Performing other duties as assigned. Qualifications: Knowledge in Medicare, Medicaid and/or MVA, VA and Insurance Billing experience preferred Experience working with insurance portals Knowledge of Health Insurance Portability and Accountability Act (HIPAA) Knowledge of medical terminology Proficient with a PC Ability to work independently and with a group Working knowledge of MS Word, Excel Ability to maintain effective working relationships. Thorough knowledge of office practices Ability to type at least 35 words per minute. Ability to multi-task Proficiency using 10 key Education and Experience Requirements: High School Diploma or equivalent Other Requirements: Must have access to high-speed internet Able to travel occasionally to Oklahoma City for training and education Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. The employee may occasionally be required to lift and/or move up to 20 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion. Must be able to talk, listen and speak clearly on telephone. Must possess visual acuity to prepare and analyze data and figures, operate a computer terminal, and operate a motor vehicle. Travel Time: Negligible NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** Community Health Worker (CHW) will work with patients at OhioHealth who are identified as having non-clinical barriers to engaging in treatment plans and recommendations. The goal of the CHW is to work with the multidisciplinary team to identify barriers to the patient's health care and coordinate support services and community based resources to address those barriers with the patient. In addition, this position provides individual consultation and follow up based on Social Determinants of Health, patient demographics and lack of resources, and coordinates support for clients. This position will support the Graduate Medical Education practices and support for Riverside inpatient at OhioHealth. This position will be a hybrid with both in person and potential remote work. Education, Credentials, Licenses: High school diploma or equivalent, Community Health Worker Certification by an approved training program or started within 1 year of hire. Specialized Knowledge: Experience working with under privileged populations in the community. **Responsibilities And Duties:** Direct patient support (60%): Must have access to reliable transportation Meet individually with patients (face to face or telephonic) to conduct intake interviews and identify non-clinical barriers May include home visits or community based visits based on severity of patient risk. Coordinate support services or community resources for patients and provide basic health promotion education. Facilitates patients adherence to treatment plans and help access affordable Medication Develop and track measurable and time bound goals with patient Maintain HIPPA compliance Communicate importance of adherence to plan of care (developed by multidisciplinary team) Convey importance of healthy lifestyle choices (nutrition, exercise, stressmgmt.) and adverse health impacts of smoking, drinking, and drug use Communication with health care team (20%): Document interactions with patients and communicate regularly with Care team; Develop and maintain relationships with community resources to ensure Coordination of care for patients Engage in multidisciplinary care team huddles Maintain positive relationship between OhioHealth and community resources Report how patients demeanor may impact treatment (crying, angry, etc) Document important information ancillary to medical treatment (stressors, children, domestic violence, involvement of partner, etc) Recognize and report signs of family violence, abuse, neglect, etc. Administrative tasks (20%): Maintain accurate and timely patient records. Serve as community liaison between OhioHealth and local community agencies. Answers phones/review messages, triages calls to determine needs and appropriate course of action Makes, facilitates, and tracks appropriate referrals Recognize differences in client populations and implications for identifying Appropriate services **Minimum Qualifications:** High School or GED (Required) **Additional Job Description:** Education, Credentials, Licenses: High school diploma or equivalent, Community Health Worker Certification by an approved training program or started within 1 year of hire. Specialized Knowledge: Experience working with under privileged populations in the community. Kind and Length of Experience: 1-3 years **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** UM Care Coord - Ambulatory Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Ready to make your next career move? VieMed Healthcare Staffing is a premier staffing agency that specializes in connecting skilled professionals with healthcare facilities, ensuring seamless continuity of care and unparalleled service delivery. We are committed to quality, reliability, and integrity for both our candidates and clients. Join us in our mission to elevate healthcare staffing to new heights. We take care of you, so you can take care of others. VHS is looking for a qualified Registered Nurse - Oncology. City: Columbus State: OH Start Date: 2026-01-12 End Date: 2026-04-13 Duration: 13 Weeks Shift: 8 Hours Day shift Description: Job Title: RN Oncology - RN Endocrine Clinic - Oncology - Mon-Fri - 8A-4:30P First time travelers: Yes Skillset: Registered Nurse - Oncology 1 Year of Experience Required Float: Yes Patient Demographics: Adults Daily Census: 80-100 • Rooms: 16 • Documentation System: EPIC Certifications Required: BLS ACLS OCN are preferred Patient Diagnoses: • Chronic lymphocytic leukemia CLL • Chronic myelocytic leukemia CML • Hemoglobinopathies • Hodgkin's disease • Non-Hodgkin's lymphoma • Myeloproliferative disease • Thrombotic disorders • Aplastic anemia • Acute Lymphocytic Leukemia ALL • Acute Myeloid Leukemia AML • Myelodysplastic syndrome MDS Shift Info: Day 5x8-Hour 08:00 - 16:30 Notes: N/A W2 Pay Rate: $52.61 *Travel candidates only (50 miles or more from facility) Certification Requirements: Please confirm credential requirements with VHS upon application. At VieMed, Live Your Life isn't just a company tagline. It's a passionate commitment to improving the lives of every patient and employee. Benefits Include: Competitive Pay Packages Weekly Pay Schedule via Direct Deposit Comprehensive Medical Benefits (W-2) Robust Referral Bonus Program 24/7 Dedicated team committed to your success throughout your time with VHS Paid sick time in accordance with all applicable state, federal and local laws Licensure, certification, travel and other reimbursements when applicable **VHS is an Equal Opportunity Employer (“EEO”)/Protected Veterans/Individuals with Disabilities/E-Verify Employer and welcomes all to apply** #LiveYourLife #VHSVL

The Patient Access Pre-Services Specialist reflects the mission, vision, and values of Amplify RCM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager. The Patient Access Pre-Services Specialist is responsible for ensuring a smooth and efficient pre- registration and pre-authorization process for patients prior to their scheduled medical procedures or appointments. This role involves verifying patient demographics, verifying insurance coverage, verifying necessary authorizations, communicating with patients regarding financial responsibilities, and coordinating with clinical and administrative teams to ensure seamless patient access to care. DUTIES AND RESPONSIBILITIES: • Collect and verify patient demographics and insurance details. • Ensure accuracy of patient data in the hospital's electronic health record (EHR) system. • Verify accuracy physician orders and facility guidelines. • Confirm insurance eligibility and benefits before services are rendered. • Confirm prior authorizations for procedures, and diagnostic tests, as required by insurance providers. • Communicate with insurance companies to resolve coverage issues and prevent delays in care. • Notify patients of their financial responsibilities, including co-pays, deductibles, and out-of-pocket costs. • Provide information on payment options, financial assistance, and insurance coverage. • Address patient non-clinical questions and concerns regarding their upcoming visit. • Work closely with clinical staff, billing departments, and insurance representatives to ensure all necessary documentation is completed. • Follow up on pending insurance approvals and escalate urgent cases as needed. KNOWLEDGE, SKILLS, AND ABILITIES: • Strong knowledge of medical terminology, insurance policies, and healthcare billing practices. • Excellent communication and customer service skills. • Ability to handle confidential patient information with discretion. • Proficiency in EHR systems and scheduling software. • Detail-oriented with strong organizational and multitasking abilities. WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS: • High school diploma or equivalent required; Associate's degree in healthcare administration or a related field preferred. • Experience in patient access, insurance verification, medical billing, or a related healthcare role is highly desirable. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Remote - work from home TRAVEL REQUIREMENTS: No travel

Passionate, driven people dedicated to making a difference in healthcare. SpecialtyCare is a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare's clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results. This position will work a schedule of Monday-Friday 8:30am-5:00pm Pacific Time and is fully remote. Candidates that live in Pacific Time are highly preferred along with surgery scheduling experience. Job Summary As a Scheduling Representative you are responsible for for answering calls that come into the department, scheduling cases, and facilitating communications between clinicians and hospital staff. * Answer calls that come into the communications center and determine appropriate action for follow through while providing excellent customer service * Schedule appointments accurately for all surgical procedures requiring intraoperative neuromonitoing * Exhibit professional communication, both written and verbal, when interacting with internal and external customers * Obtain required patient demographic information, including insurance information, surgical information and case details * Coordinate, process and respond to all incoming faxes and emails for surgical scheduling including case confirmations. * Communicate case changes in a timely manner to management and clinical staff * Other duties as assigned Requirements * College degree or vocational school certificate preferred * Experience with scheduling in a fast-paced environment preferred * Experience in a medical setting or basic understanding of medical terminology preferred. * Proficiency with Microsoft Office products The Successful Candidate: The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. The following competencies are highly valued: * Strong attention to detail * Ability to work collaboratively with a wide variety of individuals and personalities, presenting a courteous and helpful demeanor at all times * Ability to recognize and respond appropriately to urgent/emergent situations including case cancellations and changes as required. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines * Lives the SpecialtyCare Values - Integrity,Care, Urgency, and Improvement. Disclosures: Pay Estimate: $15.43 - $23.89 / hour (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) Other compensation: Referral bonus Benefits: Medical, dental, vision, Rx, telehealth, wellness rewards, FSA, HAS, short-term disability, long-term disability, life insurance, 401k, paid time off, professional development funds, professional membership reimbursement, tuition reimbursement program, adoption assistance, life assistance program, wholesale club membership Anticipated close date: 2/23/26 SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. SC Corp SC IONM

Patient Coordinator Location: Pickerington, OH Job Description The Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs. Job Essential Functions and Duties: Welcome and greet all patients and visitors whether in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment Maintaining a clean and sanitized reception area Following HIPAA guidelines Managing faxes and returning voicemails from patients Sending outbound referrals when asked by the physician Other tasks assigned to you from management Experience with ModMed EHR system a plus but not required Interpersonal Skills and Competence: Be a good listener Have proper phone etiquette Maintain confidentiality Excellent customer service skills Demonstrates the ability to work in a fast-paced environment Strong attention to detail Great personality and dependability Must approach tasks with a sense of urgency Must be able to handle multiple tasks at once Physical Requirements: Professional appearance and demeanor Specific vision abilities required by this position include close vision and distant vision. The noise level in the work environment is usually moderate The Patient Coordinator is frequently required to stand and walk. Must occasionally lift and/or move 10 pounds. Schedule and Related Information: Work schedule is Monday through Friday no Weekends Travel to other locations may be occasionally necessary Benefits: Health Dental Vision Life Short term/Long term Personal Time Off (PTO) 401k Flexible spending account Majors holidays paid Minimum Qualifications: High School Diploma or Equivalent

Job Description MAIN FUNCTION: The Ambulatory Systems/Rev Cycle Analyst is responsible for the build, configuration, testing, maintenance, and optimization of the Meditech Ambulatory Practice Management (PM) application, upstream and downstream ambulatory revenue cycle workflows. The analyst ensures effective clinic operations by supporting front-office processes including patient-facing tasks of scheduling, registration, insurance and benefits, eligibility verification, check-in and check-out, and back-office tasks including charge capture, coding workflows, and claim submission operations. This role serves as a subject matter expert for Meditech PM system design and configuration. The analyst works collaboratively with clinic leadership, Patient Financial Services (PFS), Scheduling, and Registration teams to improve workflows, ensure data accuracy, maintain performance standards, and meet business goals. Workflow design, release upgrades, and continuous optimization are core responsibilities. Functional interoperability support (e.g., EDI, HL7, and API workflows) may also be included. RESPONSIBLE TO: Director of Information Systems MUST HAVE REQUIREMENTS: Associate degree in Information Technology or a related field OR ≥3 years of relevant IT or revenue cycle/ambulatory operations experience Demonstrated understanding of physician practice front-office and back-office workflows including: Registration, patient demographics, insurance coordination Scheduling and provider template configuration Eligibility and referral authorization workflows Charge capture and CPT/HCPCS/ICD-10 fundamentals Claim edits, submission, rejections, and A/R resolution Excellent analytical, troubleshooting, project coordination, and customer service skills Effective communication with both technical and clinical office staff Proficiency in Microsoft Office applications No written disciplinary action within previous 12 months PREFERRED ATTRIBUTES: Bachelor's degree in IT, Health Information Management, or related field Experience with Meditech Ambulatory or other leading EMR practice management systems Familiarity with payer rules, billing compliance, and denial trends Experience with report writing and data extraction tools (NPR/MAT, SSRS, Tableau) Knowledge of EDI transactions and interface concepts (e.g., HL7, 837/835) Experience with rule building, macros, attributes, and workflow configuration POSITION EXPECTATIONS Serve as the operational system expert for front-office workflows and Meditech PM build and configuration Analyze business processes and translate needs into optimized system configuration Manage provider templates, scheduling rules, visit types, and clinic configuration Maintain accurate insurance plan dictionaries, referral workflows, and financial setup Participate in system upgrades, including build review, regression testing, and workflow validation Develop and deliver user training; maintain current training documentation Troubleshoot systems behavior and proactively identify improvements Manage priorities independently, balancing multiple concurrent tasks Provide on-call support as needed for urgent issues Document technical build decisions, workflow standards, and operational procedures Lead or support application-related improvement projects involving cross-functional teams Ensure compliance with Information Security and organizational policies Perform other duties or special projects as assigned CORE COMPETENCIES Customer Service: Advocates for clinic and patient experience through efficient operational workflows Communication: Conveys information clearly to stakeholders at all levels including providers Teamwork & Collaboration: Builds strong working relationships across departments Accountability & Initiative: Independently manages workload; takes ownership of results Analytical Thinking: Identifies and resolves complex system and operational issues Attention to Detail: Ensures accuracy in system configuration and data integrity Professionalism: Models organizational mission, vision, and values in daily interactions FT40 HYBRID Monday - Friday

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays General: Responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care. Responsibilities and Duties: Manage high volume of same day urgent orders. Review all inbound documents received. Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification. Verify patient demographic information. Confirm and validate insurance coverage. Review benefits for patients and/or their families. Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol. Excellent communication skills to interact with customers over the phone and provide support. Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. Responsible for meeting personal and team qualitative and quantitative targets. Consistently utilize Medical Service Company's designated tools developed for this position. Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals. Schedule Deliveries. Generate and review medical necessity forms to ensure compliance and enter for billing purposes. Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously. Perform other duties as assigned. Qualifications: Education: Graduate of an accredited high school. Experience/Knowledge/Skills/Physical Requirements: Minimum of 1 year of progressively responsible customer service experience preferred. Customer oriented with excellent oral and written communication skills. Pleasant personality with excellent phone and interpersonal and organizational skills (a team player) Ability to organize and coordinate multiple tasks. Build sustainable relationships and engage customers by taking the extra mile. Self-Starter Works well independently ** Starting no less than $16.70/hr

Job DescriptionDescription: Job Title Radiology Scheduler Department Scheduling Reports to Contact Center Manager Status Full-Time/Non-Exempt The Radiology Scheduler is responsible for managing both inbound and outbound calls with internal and external customers, ensuring efficient scheduling, rescheduling, and confirmation of patient appointments for various radiological exams via a computerized system. Accurate and thorough data entry into the Fuji RIS system is critical to maintaining appointment integrity. Exceptional attention to detail and the ability to effectively multitask are essential for success in this role. Daily use of medical terminology will be integral to the position. In addition, the scheduler may be required to assist with specialty queues as necessary, contributing to the overall success of the department. A strong understanding of radiology exams is essential. This position must demonstrate a commitment to providing world-class customer service and fostering a positive, collaborative work environment. This role offers the flexibility of remote work; however, there may be occasions where in-person presence at the office is required. The radiology scheduler is expected to advance to a Tier 3 Scheduler position, with the timeline for progression determined at the discretion of the manager. Radiology Scheduler Detailed Responsibilities Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally. Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues. Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service. Schedule and confirm appointments for a variety of exams using a computerized system. Monitor the schedule and accommodate add-on appointments throughout the day. Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment. Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications. Working knowledge of Medicare, AHCCCS, Workers' Compensation, and other third-party Insurance payors. Input location codes to generate worklists. Provide patients with detailed instructions, including prep requirements, exam location, date, and time. Submit merge requests for duplicate accounts to ensure data consistency. Communicate with imaging centers regarding patient cases and special needs. Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed. Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution. Attach faxed orders to the appropriate patient files. Schedule blocks as required, following established scheduling guidelines. Review orders to ensure all requested exams are scheduled or in the process of being scheduled. Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management. Attend meetings as necessary and perform other related duties as assigned or requested. Specific Job Knowledge, Skill, and Ability Strong Communication - both written and verbal Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach Dependable Fosters and reinforces team-based results. Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner. Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner. Ability to accurately type 35 to 40 WPM Skill in using office equipment: Basic Computer Skills and Telephone Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements: Education and Experience High School Diploma or Equivalent required At least 1 year of medical or call center experience preferred Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish (251598) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc. , a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARYThe Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a Connection Advisor Intermediate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on campus for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus. Purpose of this position: Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller's needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed. RESPONSIBILITIESAnswers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures Handles complex scheduling that often requires multiple appointments or with different providers andmodalities Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented,timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members Recommends and supports change and process improvement initiatives while working to upholdstandard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONSMinimum Qualifications: High School DiplomaOne year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year experience in a call center with emphasis in a customer service/medical industry6 months of Connection Advisor Associate experience or specialized clinic operational experience One year of remote work experience Bilingual Spanish-OR-An approved equivalent combination of education and experience Preferred Qualifications:One year of post-secondary education Healthcare Call Center experience Working knowledge of Epic cadence and prelude Patient registration experience Knowledge/Skills/Abilities:Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Critical thinking skills and ability to analyze situations quickly and escalate as needed Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 1. 00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Min: 21. 92Max: 28. 36 Job Posting: Oct-13-2025

Job Title: Client Access Specialist Department: Centralized Patient Access Reports To: Client Access Manager FLSA Status: non-Exempt Client Access Specialists will provide exceptional customer service and knowledge of NSO's programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills. This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics. Requirements and Duties Answer high volume of phone calls, route, and respond appropriately Schedule appointments for consumers Confirm upcoming appointment times and reschedule if necessary Monitor clinician calendars and schedule appointments Perform insurance verification and confirm consumer demographic and contact information Register new consumers in the electronic medical records system Monitor for referrals and conduct follow up activities Perform other clerical duties such as filing, photocopying, transcribing and faxing Manage patient demographic and personal information. Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations. Compile, verify, type, file medical records, correspondence, and reports Update records upon receipt of new information Assist with departmental / unit audits and investigations. Distribute medical charts to the appropriate departments / units within NSO. Maintain quality and accurate records by following NSO procedures. Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner. Ensure all medical records are protected and kept confidential Other duties as assigned. Work Environment Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties. The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients. Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing. Must be able to lift up to 15lbs on occasion Seeing/vision, talking/speaking and listening/hearing are continuously required. Frequently required to sit & stand during working hours Frequently required to sit, walk or drive. Occasionally required to travel between work locations. Requirements Qualifications: Education : High School Diploma or equivalent Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role Additional Requirements Proficiency in MS Office (Word, Excel, PowerPoint & Outlook) Proficiency in electronic medical records systems Ability to learn additional software Proficiency in general office equipment (PC, printer/fax/copier, telephony system) Proficiency in data entry, filing Valid Michigan Driver's license/access to private transportation. Required Skills/Abilities: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Experience working remotely and proficient with software/tools related to remote work. Experience working with data in all forms including electronic formats and databases. Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous. E.E.O.C. Statement The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time. NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status

Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish (251409) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARY:The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.RESPONSIBILITIES:Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS:Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year's experience in a call center with an emphasis in customer service/medical industry One year of remote work experience Bilingual Spanish -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education Healthcare Call Center experience Patient registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).For a complete list of our benefits, please visit our career site on why you should work for us. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown CampusStandard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: UnionMin:$21.35Max: $24.82 Job Posting: Oct-09-2025

Job Title: MSW Student Intern - Psychotherapy and Group Facilitation Practice Setting:Mid-sized Group Private Practice In-Person Internship Duration:Duration is determined by the course requirements for your MSW program. These requirements vary by university, program, and academic standing. About Us: We are a dynamic mid-sized group private practice located in Gahanna, Ohio, committed to providing quality mental health services to our community. As part of our commitment to social responsibility, we offer pro bono programming for military sexual trauma survivors, providing specialized support to those in need. Internship Overview: We are seeking a motivated MSW student intern to join our team and contribute to our mission of supporting individuals affected by military sexual trauma (MST). The internship will focus on providing psychotherapy to clients in our new MST pro bono program, clients who experience a variety of mental health symptoms, as well as observing and facilitating group therapy and peer support groups. The intern will work closely with the clinical director to build a strong foundation of clinical skills in a supportive and collaborative environment. Key Responsibilities: 1.Psychotherapy:Provide individual psychotherapy to clients enrolled in our pro bono programming for military sexual trauma, providing psychotherapy for clients with various mental health concerns, utilizing evidence-based therapeutic approaches. Observation of psychotherapy with children, teens, adults, couples, families and groups. 2.Group Therapy and Peer Support:Observe and facilitate group therapy and peer support groups under the guidance of the clinical director. Contribute to the development and implementation of group programming. 3.Collaboration:Work closely with the clinical director and other team members to ensure cohesive and client-centered care. Participate in case consultations and team meetings. 4.Clinical Skill Development:Engage in ongoing training and supervision to enhance clinical skills. Receive constructive feedback to support professional growth. 5.Compliance:Adhere to ethical guidelines and standards, including maintaining client confidentiality. Ensure compliance with all academic requirements outlined by the university. Qualifications: 1. Currently enrolled in an MSW degree program. 2. Ability to pass a background check. 3. Obtain a Social Work Trainee (SWT) license. 4. Commitment to completing all academic requirements outlined by the university. Skills and Attributes: 1. Empathy and sensitivity to the needs of trauma survivors and those with various mental health concerns. 2. Strong interpersonal and communication skills. 3. Ability to work collaboratively in a team-oriented environment. 4. Eagerness to learn and apply evidence-based therapeutic approaches. Benefits: 1. Supervision and mentorship from experienced licensed professionals. 2. Exposure to diverse clinical experiences in a group private practice setting. 3. Opportunities for professional development and training. 4. Contribution to a meaningful and socially responsible mission. Application Process: To apply, please submit your resume, a cover letter outlining your interest and relevant experience, and contact information for two professional references. Interviews will be scheduled for qualified candidates. This internship will need to be approved by your university's field education program if we are not already an approved organization. Deadline for Application:We are seeking interns who are prepared to start in the spring 2024 semester. Join us in making a positive impact on the lives of military sexual trauma survivors. This internship offers a unique opportunity to gain valuable clinical experience while contributing to a cause that matters. We look forward to welcoming a dedicated and passionate MSW student intern to our team. Job Type: Contract Salary: $12.00 - $18.00 per hour Benefits: Continuing education credits Flexible schedule Professional development assistance Tuition reimbursement Healthcare setting: Clinic Outpatient Medical specialties: Addiction Medicine Psychiatry Patient demographics: Adolescents Adults Children Older adults Schedule: Choose your own hours Day shift Evening shift Work Location: In person

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Oncology Data Specialist holds a critical role in the comprehensive management of Cancer Registry data, encompassing collection, capture, and meticulous reviews for data quality. The primary responsibility includes case identification, data collection, performing quality reviews in database and in EMR and reporting on all reportable tumors and malignancies while adhering to HIPAA regulations. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE: 1. Associate degree. 2. Oncology Data Specialist (ODS) certification through National Cancer Registrars Association PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE: 1. Graduate of Health Information Technology (HIT)/Health Information Management or equivalent program AND three (3) years of abstracting experience. OR Cancer Registry Management Program AND Two (2) years of abstracting experience. 2. RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator), or RN (Registered Nurse). EXPERIENCE: 1. Three (3) years of experience preferable in a hospital Registry performing data collection activities including Case finding, Abstracting and follow up. Experience using Registry resources including AJCC Staging system, STORE (Standard Oncology Registry Entry), NCCN treatment guidelines, Solid Tumor Rules, SEER Summary Stage, SEER Grade Manual, SSDI (Site Specific Data items) as well as knowledge of all Cancer Registry Standard setters' regulations especially Commission on Cancer. 2. Experience and knowledge of principles of malignant and reportable diseases including procedures, medical terminology, and disease process and treatments modalities. 3. Experience conducting data quality reviews CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Case Identification: Apply knowledge and reporting guidelines set by Standard Setters, the Hospital (WVU Registries) and State to identify all reportable tumors and malignancies. Record reportable cases into the Suspense system. Identify non- Reportable cases, mark them as non-reportable in the database, document decision-making and provide reasons not reportable. 2. Case Abstracting: Utilize cancer data collection principles to examine relevant information from medical records. Extract all relevant information including but not limited to patient demographics, tumor characteristics, treatment modalities (from Surgery, Medical Oncology, Radiation Oncology, Palliative, and other disciplines, pathology details), pathology, labs, genetic profiles, and other outcomes from internal and external (outside Hospitals) sources. Assign codes to the extracted data based on established coding systems (STORE, SEER, ICD-0) ensuring that you adhere to guidelines established by standard setters, Hospital, and regulatory bodies to ensure consistency and compliance with reporting guidelines. Complete and verify staging to ensure it meets American Joint Commission on Cancer (AJCC) Tumor Node Metastasis (TNM) guidelines. Summarize patient experience from diagnosis to survival or expiration per guidelines set in Hospital (WVU Registries) text documentation policy for uniformity and consistency in data collection. Verify the accuracy of collected data to maintain high data quality and reliability and to ensure that you meet 90% quality threshold set by the Hospital (WVUCI Registries). Meet abstract productivity standards set by the Hospital (WVUCI Registries) and the State. 3. Case follow up: Monitor and update vital status, cancer status, cancer recurrences and any additional relevant information utilizing all available medical records (internal or external), phone contacts, physician letters, other cancer registries and other agencies as appropriate. 4. Quality Reviews: Conduct quality reviews on assigned sites periodically especially if you identify areas of improvement. Conduct Peer quality reviews when assigned. Conduct Not Reportable audits when assigned to ensure that all reportable cases are captured. Conduct other assigned quality reviews. Conduct reviews and monitor Commission on Cancer (CoC) Quality Improvement Measures for assigned cases and document compliance status in WVU Registries shared excel database. Update abstract if applicable for compliance. 5. Cancer Committee: Participate in Cancer committee meetings and accreditation surveys if requested. 6. Data Analysis and Reporting: Retrieve and analyze data for statistical analysis and reporting to stakeholders. Reports include but are not limited to treatment patterns, survival trends, diagnostic trends, in/out migration, population analysis, and Hospital case volumes. Generate electronic data reports for research as requested by administration, physicians, and research projects. 7. Special Studies: Participate and completes all special studies required by the commission on cancer 8. Team Meetings and Teamwork: Required to attend all team meetings unless out of work due to PTO and have approved absence due to other circumstances. Promote and contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and problem solving with co-workers. Participates in planning, implementing change, maintaining, and improving productivity through attendance and participation in staff meetings, committees, task forces, projects, and discussion with manager. 9. Credential Maintenance and Education: Participate in continuing education activities annually to meet ODS-C credential and Commission on Cancer Requirements PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to sit for extended periods of time. 2. Must have visual and hearing acuity within the normal range. 3. Must have manual dexterity needed to operate computer and office equipment. 4. Must be able to lift, push or pull 10-20 pounds. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard HIPAA compliant home office environment. High speed wired internet connection required. 2. Visual strain may be encountered in viewing computer screens, spreadsheets, and other written material. SKILLS AND ABILITIES: 1. Must have excellent written and verbal communication skills and the interpersonal skills necessary to communicate effectively. Should be able to interact appropriately with professional and administrative staff as part of a collaborative team. 2. Must possess analytical and problem-solving skills. 3. Must possess organizational and time management skills. 4. Must possess independent decision-making ability and be able to work independently and perform all job requirements. 5. Must be detail orientated with the ability to organize and complete work under deadlines. 6. Must possess the ability to prioritize job duties 7. Must be able to adapt to changes in the workplace and work assignments. 8. Ability to use multiple electronic medical systems and multiple cancer registry systems. 9. Must possess the knowledge of cancer registry operations. 10. Must possess the knowledge of anatomy, physiology, pathology, oncology medical terminology, multiple staging systems/schemas, and all cancer treatment regimens. 11. Must be able to use and locate complex medical resources. 12. Working knowledge of Cancer Registry Guidelines and statutes set by Standard setters and regulators. 13. Must possess the ability to analyze complex data and reports. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 8894 WVUH Oncology Cancer Registry

Equal Opportunity Employer/Disability/Veterans Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy. This is a remote opportunity for applicants residing in New England. Duties and Responsibilities Manages all assigned key accounts Serves as an account liaison between internal departments and external accounts Builds relationships and trust between the assigned accounts and Reliable Respiratory Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system Obtains all necessary insurance authorizations Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed Spot opportunities to recommend additional services or products that support customer goals and boost referrals Ensures completion of worklists assigned Collects patient payments Ensures patients understand cost responsibilities Coordinates appointments between customers and respiratory staff Participates in company phone campaigns Complies with all policies and procedures established by the company and the company's regulatory bodies Required Qualifications 18 years of age or older Must be eligible to work in the United States and not require work authorization from us now or in the future Bachelor's Degree required 1 year of customer service experience Required Skills Effective and professional verbal and written communication abilities Professional computer experience (especially Microsoft Office Suite) Ability to work independently to investigate and make decisions Ability to work in collaboration with others Ability to prioritize and complete work amidst interruptions in a busy work area Ability to comply with guidelines both internal and industry-imposed Ability to reconcile multiple shifting logistical factors for each appointment Strong attention to detail Great customer service skills especially in high intensity situations Fluent in English and Spanish proficiency preferred Competencies Adaptability Analytical Skills Attention to Detail Communication Computer Skills Customer Service Decision Making Dependability Initiative Problem Solving Productivity Self-Motivated Sense of Urgency Teamwork Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time This role routinely uses standard office equipment such as computers, phones, and printers/scanners The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment The noise level in the work environment is usually moderate to loud if employee wished to be in office Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Position Starting at $16.51/hr Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients. Responsibilities And Duties: Confirm patient demographic information Verify insurance Provide great Customer Service Collect Co-pays Education of Insurance and Billing Minimum Qualifications: High School or GED (Required) Additional Job Description: SPECIALIZED KNOWLEDGE Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office. DESIRED ATTRIBUTES BEHAVIORAL COMPETENCIES Leadership Competencies Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office. Work Shift: Day Scheduled Weekly Hours : 24 Department Urgent Care Hilliard Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Job Title: Health Coach, Enrollment (Bilingual / Multilingual) Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health. Job Overview - Health Coach, Enrollment (Bilingual / Multilingual) About the Role: As an Enrollment Health Coach, you will be responsible for high-volume outbound outreach to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes. This role is key to introducing Scene services to potential patient members for enrollment. The health coach must excel at connecting with the patient via phone and discovering what patients need through outbound communication . Once patient needs are identified, we rely on the Enrollment Health Coach to guide and direct patients into our services ecosystem. Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way. You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care. Responsibilities Include: * Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment. This role supports both inbound and outbound support but primarily focuses on outbound calling and texting. * Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs. Candidates must have a mastery of hearing and offering empathy as to offer a supportive and comforting engagement with Scene, handling frustrations and escalated patient calls effectively when necessary. * Guide patients through the enrollment process using a balance of motivational support and technical acumen, framing the experience as positive and easy to understand. * Accurately manage information while maintaining patient demographics within the Salesforce system. * Effectively overcome patient objections, questions, and/or technical barriers to ensure a seamless onboarding process, pivoting the conversation as needed * Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation. * Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits * Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups. * Assist patients with Scene's Spotlight app usage, including download and set-up, and guidance on using the app for Health Coach support from our Patient Solutions team (for example: profile creation and video testing). * Build performance goals with Scene management and leverage time management and critical thinking skills to achieve and surpass them whenever possible. * Embrace change as our services and processes evolve to efficiently meet patients' needs. * Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness. * Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers. * All other duties as assigned. * Required Qualifications: * 3+ years of experience in health education, patient engagement, or a related healthcare role * Background in health coaching, public health, or community health work * Strong interpersonal skills with the ability to engage in warm, empathetic conversations * Excellent verbal and written communication skills * Experience conducting outreach via phone, SMS, and video communication * Ability to explain complex health concepts in a simple, motivating way * Proficiency with database systems and mobile applications * Bilingual or Multilingual (Spanish or other languages) * Weekend availability Preferred Qualifications: * Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role * Experience working directly with individuals who are ensured by Medicaid * Experience in a sales, patient conversion, or call center environment * Familiarity with CRM software (e.g., Salesforce) Shift: 12pm- 8pm ET and weekends Why Join Us? * Work remotely * Competitive salary and benefits package * Be part of a mission-driven team dedicated to improving patient health * Opportunities for professional growth and development * A supportive and collaborative work environment If you are passionate about making a difference in patients' lives and have the skills to engage, educate, and motivate individuals toward better health, we would love to hear from you! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers and their patients in our team. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Scene is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. What you'll be responsible for: We are seeking an experienced and detail-oriented AR Medical Billing Specialist. The AR Billing Specialist position will be responsible for variety of task requiring data analysis, in-depth evaluation and sound judgment. As our medical Biller, your daily duties will include maintaining billing EMR, entering bills, appealing denied claims, working rejections and holds. To succeed in this role, you must possess in-depth knowledge of physician billing best practices, experience in various EMRs, eligibility verification, rejection/denials research and validation, insurance policies and payment posting. The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communication with Insurance companies, Doctors, Hospitals and Upper management will form a large part of the job. What you'll work on: Prepare and submit billing data and medical claims to insurance companies Ensure the patient's medical information is accurate and up to date Review patient statements Collect and review referrals and pre-authorizations Access EMRs to locate patient demographics and insurance information Call payers to obtain information regarding patient eligibility, authorization, and/or denials Monitor and record patient payments Investigate and Appeal denied claims Work front end rejections and back-end denials Help patients develop payment plans Other duties as assigned What you'll bring to Access TeleCare: High school diploma required A minimum of 2 years' experience as a Medical Biller or similar role Solid understanding of Billing, Coding and EMR Must have the ability to multitask and mage time effectively Excellent written and verbal communication skills Outstanding problem-solving and organizational abilities Solid understanding of Billing,Coding and EMR Knowledge of medical terminology, anatomy, and physiology Must also have a focus on regulatory and billing requirements. Ability to maintain confidentiality Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems Ability to work effectively under deadlines and self-manage multiple projects simultaneously Strong analytical, organizational, and time management skills Flexibility and adaptability in a fast-paced environment Must also have a focus on regulatory and billing requirements. Ability to maintain confidentiality Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems Ability to work effectively under deadlines and self-manage multiple projects simultaneously Strong analytical, organizational, and time management skills Flexibility and adaptability in a fast-paced environment and 100% Remote based environment Must be able to remain in a stationary position 50% of the time. Company perks: Remote Work Health Insurance (Medical, Dental, Vision) Health Savings Account Flexible Spending (Medical and Dependent Care) Employer Paid Life and AD&D (Supplemental available) Paid Time Off, Wellness Days, and Paid Holidays About our recruitment process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom. Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital. Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better-so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need-when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out-together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team-because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Patient Enrollment Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population. Available shifts: 1030-7 M-Th, 11-7:30 Friday 10-6:30 Monday-Friday 10-6:30 M-W, 10:30-7 Th-F Essential Functions: Providing patients and their caregivers with an engaging, white glove experience Effectively communicate Rippl's offerings to a senior population Engage with new patients with the goal of having them accept care with Rippl Handle inbound calls and outbound calls to support the needs of new patients. Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience Communicate and receive patient information by phone, email, e-referral and fax management Be a trusted and knowledgeable resource for patients on Rippl services Maintain accurate and up-to-date patient demographics in CRM/EHR Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record Meet quality, productivity, and acceptance rate performance metrics Perform other administrative duties as assigned. Qualifications: Passion for working with seniors, their families and caregivers 2+ years experience in a healthcare environment required Experienced in patient outreach, engagement, intake, medical reception and/or customer service Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems Knowledge of medical and behavioral health terminology Exceptional interpersonal, customer service, problem-solving and conflict resolution skills Comfortable in a high speed, ever changing, start-up environment Strong verbal and written communication skills Excellent organizational and multitasking skills Ability to connect and build relationships with people from diverse backgrounds Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required What's in it for you Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility Fast growth company with opportunities to take on more responsibility or develop into new roles Flexible work environment and the opportunity to work from home Competitive compensation Quarterly performance based incentives 401(k) plan with a company contribution Medical, Dental and Vision coverage for you and your family Life insurance and Disability Remote Work stipend Generous Paid Time Off Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: Range is $19-25 per hour depending on experience We are going to make some very big waves starting with a small Rippl - come join us!