The top 8 Service Desk courses you need to take

1. IT service operations and Service Desk management

4.4

(2,841)

The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of  tips & tricks to make Service Desk performance better. You learn Incident and Request classification, specific features of performing major Incident resolving. You learn and practice on creating Incident and Request models for certain types of user calls. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Problem management is mostly an expert area. At the course students learn and practice best practices of expert analysis such as mind maps, Kepner Tregoe analysis, Five Whys, and others. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define 5x8, 24x7 and other work regimes, and develop a Service desk structure. You learn and try the MoSCoW prioritizing matrix to define requirements for a Service desk and supporting software systems. During the course You practice in assignments, which are supported by the ITIL Expert trainer. And after you learn all the previous items you become better prepared for professional ITSM intermediate level certifications...

2. Service Desk and ITIL Fundamentals

3.9

(291)

The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better. You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems...

3. Service Desk Analyst Crash course for beginners.

4.2

(439)

Do you want to start your career in the IT world? Then You are in the right place! I just wanted to tell you guys first, I have only added those important videos in this course that will help you with Given JOB Roles. Service Desk Analyst IT Help Desk Professional L1 IT Support Global Service Desk (GSD). This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview. When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that. The instructors' experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world. We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation. This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course. As more than 70% of the course contents are practical demonstrations, we highly encourage you to have a test PC to apply and practice to maximize your learning experience outcomes. please let me know if you want me to upload more videos that you think should be part of this course, I will happy to upload them. also, if you want to have Windows 10 machine for the practice you can let me know I will arrange it for you online. Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let's begin the journey. All the best! Join now! and please please provide your feedback that really matters for us...

4. JIRA Service Desk 4 small business and beyond

3.8

(313)

In this course you are going to learn how to setup, configure and use a JIRA Service Desk. Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line.  At the end of this path you'll have more than one Service Desk ready to use. In the last section, we'll give you a big example covering all the concepts introduced during the lectures. Our target cover both IT and non-IT department, like Legal, HR or Governance. In our experience, not only IT department may benefit from Service Desk. For example, HR department can manage their main processes like recruiting, switch of duties, dismissal or retirement, etc. Don't worry if you are not familiar with software installations, you can start with the cloud solution!...

5. IT Support /Desktop Support/Service desk/ interview Prep

3.9

(111)

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course. here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios  These questions and answer suitable for job hunter and people who stuck in technical  interview. I have divided this course as below: ITIL and Ticketing system:  ITIL, service request , incident , problem , Workaround , SLA and Ticketing System including Real life scenario Active Directory: Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool.... ectNetwork: IP address , DNS, DHCP, Proxy server , NAT router , switch , Firewall , Antivirus , VPN , Network printer , OSI model , ports number , TCP/IP.... etc. Outlook and backup: How to configure outlook , OST file , PST file , Archiving and outlook tool... etcTroubleshooting:  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue... ect...

6. IT Support and Service Desk jobs -Crash Course for Beginners

4.6

(787)

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills. Here is what you can expect: Real service desk tools: Jira Service Desk and ConfluenceRemote support tools and communication tools (Microsoft Exchange account)High level overview of hardware and softwareIntroduction to Microsoft Office 365Basic ITIL termsTips from IT and HR specialist... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more). Join now and see what you need to know to work as an IT Service Desk Specialist! Join now!...

7. Insight into IT Support / Helpdesks / NOC / Service Desks

4.8

(233)

Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop.  There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC's operate as well as a whole host of other information including interview techniques.  I do hope you find this presentation helpful and please do leave feedback once you completed.  Thank you and good luck!...