Service Desk jobs near me - 417 jobs

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Responds to telephone, email, chat, and in-person technical support requests. Accurately diagnoses and resolves advanced computer, application, system, access, and performance issues. Utilizes ITSM knowledge base and other online resources to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents all work performed using ITSM system. Escalates problems to appropriate levels or teams to achieve issue resolution. Trains and mentors less experienced team members. May support campus hardware and/or software installation and upgrade initiatives. Fulfills all service level standards for response time and quality. Responsibilities KEY RESPONSIBILITIES: 1. Responds professionally to all customer inquiries in a timely manner using all relevant modes - telephone, email, ITSM ticket system, chat, video, or in-person 2. Attempts to resolve user issues on first contact using ITSM knowledge base, remote assistance tools, online resources, team collaboration and comprehensive troubleshooting 3. Thoroughly documents troubleshooting steps, collects required information, and properly categorizes all customer inquiries in the ITSM ticket system following established procedures 4. Navigates and resolves a broad range of undocumented/complex issues using experience and 5. Performs advanced troubleshooting, documents all work performed and collects appropriate data to resolve technical issues prior to resolution or escalation research to find solutions 6. Addresses user problems utilizing experience and research to find potential solutions 7. Routinely addresses advanced technical issues and escalates as appropriate 8. Communicates with customers in a timely manner and verifies that issues are satisfactorily resolved 9. Systematically interprets user problems and identifies solutions and possible side effects 10. Creates and maintains support documentation in the ITSM knowledge base 11. Assists customers at the Walk-Up Support Window with IT equipment checkout or with questions about campus hardware or software 12. Assists with providing timely campus communications regarding the operational status of systems and services 13. Mentors, trains, and handles escalations from other service desk and/or student staff 14. May direct student employees or step in for managers as needed 15. Ensures that solutions follow UITS and KSU policies and best practices Required Qualifications Educational Requirements High school diploma or equivalent Required Experience Two (2) years of technical support experience, customer service experience or a combination of the two. Preferred Qualifications Preferred Educational Qualifications An undergraduate or advanced degree from an accredited institution of higher education in a related field Proposed Salary The pay range is $17.42 - $20.05 per hour. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits Knowledge, Skills, & Abilities ABILITIES Proficient ability to install, configure, troubleshoot, and support common desktop applications Comfortable providing remote support using all available means, such as telephone, chat, video, in-person, and remote-assistance tools Able to handle multiple tasks or projects at one time meeting assigned deadlines Able to coach and mentor other staff and/or students SKILLS Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Self-motivated, team player, efficient and dynamic problem solver in a fast-paced high-volume environment Excellent customer service skills with ability to de-escalate customer issues Intermediate level of proficiency with computer applications and programs associated with the position such as Windows, Mac, mobile operating systems, Microsoft Office, and Adobe Creative Cloud Strong attention to detail and follow up skills Strong courteous and professional phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************ Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, ****************. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel Background Check * Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. *****************************************************************************************

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is seeking a Senior Customer Success Operations Manager to join our Global Customer Success Operations & Insights team. Reporting to the Director of Customer Insights and Operations, this role will play a key part in building, delivering, and optimising the systems, processes, and workflows that power our global Customer Success organisation. You'll be both a hands-on builder and a cross-functional partner - owning projects end-to-end, co-managing our CS Ops service desk, and driving efficiency across our teams. The ideal candidate has a passion for understanding business needs, and implementing them using the right tools, strong project management skills and attention to detail, a love of technology coupled with a technical background and a desire to always be learning. If this describes you and you are passionate about solving complex problems in a scale-up environment, we would love to hear from you. Responsibilities: Work as part of our CS Operations team to own the end-to-end delivery of CS Ops projects, from intake and prioritisation to rollout, enablement, and measurement. Jointly manage and run the CS Ops service desk - triaging requests, handling feature improvements, and ensuring timely resolutions. Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce (although SFDC is a nice-to-have) as required and in cooperation with other departmental operations teams in Cloudinary. Partner closely with CS leadership to translate business requirements into scalable processes, tools, and insights. Support the wider CS organisation in creating and deploying dashboards, workflows and playbooks to deliver customer value. Collaborate with internal MIS and Procurement teams to ensure alignment on systems, integrations, and vendor management. Develop and maintain reporting to support data-driven decisions across the CS organisation. Act as a trusted partner and advisor to your CS colleagues, CS leadership, and cross-functional teams, enabling efficiency and growth. Champion operational excellence by identifying opportunities for automation, consistency, and simplification, including leveraging AI tools like ChatGPT, and Google Gemini. About You: East Coast Based 3-5+ years of experience in a Customer Success Operations role, ideally within a SaaS environment. Strong communication and stakeholder management skills. Proven track record in owning and delivering operational projects end-to-end. Hands-on experience with CS tools such as Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce (although SFDC is a nice-to-have) Exceptional problem-solving, project management, and organisational skills with excellent attention to detail. Working knowledge of the Software Development Life Cycle (SDLC) would be advantageous. Solid working knowledge of SaaS business models, CS workflows, and CS success metrics and KPIs such as NPS, NRR, CLTV and CSAT. Experience with creating Standard Operating Procedures (SOPs) and working to Service Level Agreements (SLAs). Self-starter, proactive, and confident working independently in a fast-paced environment. Technical aptitude with the ability to learn new technologies quickly. Experience using SQL and BI tools such as Qlik. Excellent written and spoken English. Comfortable working across cross-functional teams and influencing without authority. #LI-BP1 We have you in mind. As an employee, you will experience many benefits, including: Awesome technology Top-talent peers100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: * Enterprise Resource Planning (ERP), * Customer Relationship Management System (CRM), * Learning Management System (LMS), * Document MAnagement System (DMS), * Service Desk Plus (SDP), * Service Management Systems (SMS), * Business Continuity Management Systems (BCMS), * Information Security Management Systems (ISMS), * Provisioning systems, Billing systems, Business Support Systems, Operating Support Systems, Decision Support Systems, etc. Job Description Required work activities: * Creating of strategy for the sales of information systems and applications of ATIA Ltd, * Creating of strategy for the marketing of information systems and applications of ATIA Ltd, * The discovery of new potential customers, * Creating of new offers for the existing or for new customers, * Constant communication with the management of ATIA Ltd company. Advantages of work: * Permanent salary + bonuses for new projects (Up to 20,000$ per project), * Work from home, * Frequent trips, * Continuous education with professional accredited certificates, * Rapid advancement through the company. Qualifications * Minimum 5 years of working experience, * Minimum 2 year of working experience in sales activities, * Good knowledge of information systems including: ERP, CRM, LMS, DMS, SDP, etc. * Previous work in ICT industry is an advantage, * BSc or MSc diploma from ICT is an advantage. Additional Information All your information will be kept confidential according to EEO guidelines.

AAA Club Alliance is currently seeking a Web Producer and Strategist to join our team in one of our ACA locations: Worthington, OH, Cincinnati, OH or Wilmington, DE. and will require you to work on-site Tuesday, Wednesday, and Thursday. Responsibilities for the Web Producer and Strategist include: * Build, update, and maintain web pages, components, and content blocks within the enterprise CMS (Sitecore preferred). * Ensure all content adheres to brand standards, formatting guidelines, and accessibility requirements (WCAG 2.2 AA). * Manage digital forms, document links, redirects, and on-page assets to ensure accurate, high-quality publishing. * Maintain organized content inventories, image libraries, and asset hygiene across shared repositories and the DAM. * Collaborate with designers and developers to ensure component layouts render as intended across devices and browsers. * Partner with the Manager, Digital Production to align page builds and updates with established optimization goals and principles. * Implement on-page enhancements-including headings, internal linking, metadata (title, description, OG tags), and structured content patterns-to improve discoverability and engagement. * Conduct light technical optimization within the CMS, such as ensuring proper schema markup, link integrity, and image alt-text compliance. * Conduct pre-publish QA and UAT checks, verifying content display, links, metadata, and analytics triggers. * Prepare and maintain QA checklists and release notes for upcoming deployments; track defect resolution and revalidation. * Partner with Marketing, SEO, and Analytics teams to translate campaign briefs into optimized, compliant web experiences. * Collaborate with Digital Production and Development to identify reusable components, streamline publishing workflows, and improve authoring efficiency. * Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to backlog refinement. * Support content migrations, urgent content updates, and site refreshes during surge or campaign periods. * Suggest enhancements to CMS workflows, templates, and automation opportunities that reduce manual effort. * Ability to present technical ideas and high-level concepts and solutions to internal and external team members with varying degrees of technical knowledge. * Creativity, strong interpersonal skills, excellent problem solving abilities. * Excellent verbal and written communication skills including the ability to explain technical concepts in non-technical terms. Minimum Qualifications: * Bachelor's degree in Marketing, Communications, Journalism, related field, or equivalent experience * Must have proven experience working as a Web Content Editor or similar role, with a strong focus on content management and optimization. * Must have proficiency in content creation, editing, and publishing. * Proficiency with content management systems, Sitecore CMS experience preferred * Experience with web sites using Headless CMS technology is preferred. * Understanding of web analytics tools, such as Google Analytics, and the ability to generate meaningful reports. * Familiarity with Tag Management tools. * Experience using project management tools such as Jira, Confluence, Jira Service Desk, Smartsheet, Trello, Asana or similar. * Solid knowledge of SEO best practices and ability to optimize content for search engines. * Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. * Detail-oriented mindset with strong organizational and time management skills. * Self-motivated and able to work independently, managing multiple projects simultaneously. * Familiarity with HTML, CSS, and basic web development concepts is a plus. To the qualified candidate, we offer: * The starting base compensation for this position is $63,787 to $105,178. * The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.* Annual Bonus + Annual Merit Increase Eligibility * Hybrid schedule available * Health & Life Insurance * 3+ weeks of paid time off accrued during your first year * 401(K) plan with company match up to 7% * Professional development opportunities and tuition reimbursement * Paid time off to volunteer & company-sponsored volunteer events throughout the year * Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability Full time Associates are offered a comprehensive benefits package that includes: * Medical, Dental, and Vision plan options * Up to 2 weeks Paid parental leave * 401k plan with company match up to 7% * 2+ weeks of PTO within your first year * Paid company holidays * Company provided volunteer opportunities + 1 volunteer day per year * Free AAA Membership * Continual learning reimbursement up to $5,250 per year * And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Information Technology

ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting. Website: ****************** LinkedIn: ********************************************** ATIA Ltd Website: *********** ATIA Ltd is multinational company which has 2 main sectors: -First sector: ISO Standards - which includes: 1. ISO Implementation 2. ISO Consultation 3. ISO Certification -Second sector: Software Development 1.Developing applications for all technologies and platforms 2.Enterprise Resource Planning (ERP), 3.Customer Relationship Management System (CRM), 4.Learning Management System (LMS), 5.Document Management System (DMS), 6. Service Desk Plus (SDP), 7.Service Management Systems (SMS), 8.Business Continuity Management Systems (BCMS), 9.Information Security Management Systems (ISMS), ATIA Consulting Website: ************************** The areas of operation for ATIA Consulting company are: 1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc. Job Description We are looking for students who are willing to work as FB Administrators, with possibility to get full time position. Students will work from home, and they will be responsible for promoting and collecting likes for our Facebook page (facebook.com/usinside) and for our website (usa-inside.com). Students will be paid based on their results. Qualifications English Language Facebook Administration Social Networking Needs to be admin of at least one FB page Additional Information All your information will be kept confidential according to EEO guidelines. For more information, please visit our websites: ****************** ****************** ***********

Epic Application Analyst - Willow Ambulatory 2/16/26-6/26/26 (coverage for FMLA) Must have current Willow Ambulatory certification is mostly working tickets Pay Rate: $80-85/hr Fully remote Required Qualifications Epic Willow Ambulatory Certification Experience supporting Epic systems, preferably in a pharmacy or clinical application environment. Understanding of medication workflows in an ambulatory or retail pharmacy environment. Strong troubleshooting, analytical, and problem-solving skills. Excellent interpersonal and communication skills. Ability to prioritize and manage multiple tickets simultaneously. Preferred Qualifications Experience working in a healthcare IT service desk or ticket-driven environment. Pharmacy operations experience (technician or pharmacist background a plus). Familiarity with medication safety, formulary management, and pharmacy informatics best practices. Experience with cross-application integration (Beacon, Ambulatory, Cadence, Bridges).

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Role Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high quality technology solutions and support functions to our internal end users. Our goal is to ensure end users across the firm can perform their job efficiently with minimal to no interruption. We are seeking a Team Leader to help the lead and shape the service desk population through adhering to the firm's core values. The ideal candidate will be a visionary and leader for their team, motivating and coaching team members with the goal of providing world class customer service. What you'll do in the role: Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience Responsible for interviewing and onboarding top talent Conduct performance management in an effort to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service Desk Knowledge, Remote Assistance among others, in an effort to resolve our internal population What you'll bring to the role: 4+ years previous call-center experience or equivalent required in a technical or customer service field Previous Service Desk Experience Experience with Microsoft Office products, Windows 10, and general office computing tools required Passion for providing feedback & coaching Excellent written and oral communication skills Excellent time management skills Excellent Problem-Solving Skills Experience with Microsoft Office Products, Windows 10, and general office computing tools WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $70,000 and $105,000 per [hour/year] at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

The Product Content Specialist (PCS) exhibits skills in foundational processes and platforms to optimize digital content, user experience and web performance. Collaboration with teams and SMEs across the organization is a critical success factor, enabling the PCS to assist in building a strategic content ecosystem. Key Responsibilities: PIM Data Management: Lead and maintain product data within the PIM system. Ensure data integrity and accuracy by performing regular audits and updates. Coordinate with IT and data teams to troubleshoot and resolve any data-related issues. PIM Content Creation and Management: Partner with teams in the creation and maintenance of high-quality product descriptions, specifications, images, and other content. Ensure consistency and accuracy of omni-channel product information for use across all platforms. Consult with product managers, marketing teams, and other stakeholders to gather and create necessary content. Submit and lead Service Desk requests to facilitate troubleshooting and resolution of content related issues and/or completion of stakeholder requests. WCS Content Creation and Management: Partner with stakeholders in the creation and maintenance of high-quality non-PIM web elements associated with product category navigational pages. Collaborate with stakeholders in the creation and maintenance of high-quality Flexible Article Template pages. Submit and lead Service Desk requests to facilitate troubleshooting and resolution of WCS related issues and/or completion of stakeholder requests. Reference web elements on PIM related content. Content Optimization: Partner with stakeholders/ SMEs to optimize product content for SEO to improve visibility, searchability, and ranking. Leverage all platforms available at Agilent to optimize content such as BrightEdge, GA4, CrazyEgg etc. Keep abreast of process changes in the content ecosystem such as the use of generative AI, introduce to stakeholders, and integrate into Agilent content processes as needed. Keep abreast of new platforms in the content ecosystem such as new BrightEdge modules, introduce to stakeholders and integrate into Agilent content processes as needed. Implement best practices for content formatting and presentation. Regularly review and update content to reflect changes in product offerings. Performance Analysis: Leverage our content investment to expand and measure the impact of content optimization across our organization. Develop strategic dashboards to monitor and analyze content performance. Generate reports on content effectiveness and provide recommendations for improvement. Track key metrics such as engagement, conversion rates, and search rankings. Assess competitor rankings and SEO. Collaboration and Communication: Work closely with PIM Analysts, the Publishing team, the Writing Center of Excellence, and the Localization team to ensure alignment of product content strategies. Provide training and support to stakeholder team members on product content requirements, usage, and best practices. Ensure stakeholders understand the effort required to support a high-quality digital content strategy and the positive impact it can provide. Communicate effectively with stakeholders to understand their content needs and requirements. New Product Introduction / M&A Support: Collaborate with stakeholders to understand new content needs and requirements including PIM hierarchy, website navigation, product attribution and web components. Collaborate with PIM Analyst team to implement new content needs and requirements. Collaborate with Content Colleagues to ensure consistency across Agilent. Assist in the creation and entry of high-quality product descriptions, specifications, and other content. Submit and manage Service Desk tickets to support NPI / M&A needs and requirements. Qualifications Bachelor's or Master's Degree or equivalent. 8+ years relevant experience in digital marketing, content strategy or e-commerce. Proven experience with PIM systems and digital content platforms. Strong understanding of SEO principles and content optimization strategies. Proficiency in web analytics tools (e.g., BrightEdge, GA4, CrazyEgg). Scientific and/or Gas Chromatography experience is preferred . Familiarity with generative AI and emerging content technologies is a plus. Experience supporting New Product Introductions (NPI) and M&A content integration. #LI-DT1 Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 29, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $133,120.00 - $249,600.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Marketing

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. What you'll do in the role: Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training Convey vision, goals and direction for the team Define overall strategy and direction Lead decisively and empower the team Promote innovation and process improvement Responsible for overseeing recruitment processes and managing employee performance Anticipate change impact and implement solutions to reduce its effects Identify opportunities for efficiency improvement and automation Drive Service Desk KPI's and metrics Compile and provide reporting to Senior Management What you'll bring to the role: Excellent written and oral communication skills required Experience with Microsoft Office products, Windows 10, and general office computing tools required 6+ years call-center management experience or equivalent required in a technical or customer service field Previous Service Desk experience expected College degree or equivalent experience required Excellent problem-solving skills required Experience with financial service firms a plus, but not required

J.P. Morgan Workplace Solutions is a technology and service-based offering, created to empower our corporate clients to easily manage their workplace equity compensation plans with confidence. Our intuitive solutions help to attract and keep talented people. If you seek to deliver high quality client / participant services within the Finance industry, this may be the opportunity for you. As a Customer Service Team Lead within JP Morgan Workplace Solutions you will be responsible for operational excellence in our Global Service Desk team. This role will be reporting to the Ohio Service Lead and includes providing leadership to a team of Service Desk associates, ensuring delivery of associated KPIs. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed. We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with JP Morgan values and goals. Job responsibilities Manage the team of Customer Service Associates and collaborating with regional Service Desk leaders in North America, Europe, Asia or Middle East and taking responsibility for strategic decision-making. Lead to achieve results and be responsible for planning the necessary actions - recruitment, training, KPI improvement, IT development, logistic conditions Work as a focal point between the client and Workplace Solutions' internal departments (Sales, Marketing, Product, IT, Operations, CRM…) Drive operational results (SLAs and KPIs and the delivery of excellent service Assist with questions and escalated issues from service desk team members. Seek to go above and beyond the role by taking ownership of difficult problems, aiming to resolve ongoing issues Adhere to and maintain the firm's controls, policies, procedures, and regulations while supporting supervisory functions for risk mitigation and procedural oversight. Become an expert in the different types of equity vehicles and be able to articulate these nuances in a professional, easy-to-understand format both written and verbally. Partake in business development by identifying potential business opportunities between J.P. Morgan and participants to engage in broader wealth management products/services. You will serve as the gateway to broader financial solutions available for participants. Effectively collaborate with respective client-facing teams and internal business groups to deliver and execute client transactions. Identify opportunities to enhance employee and caller experience through process and product changes, and provide recommendations to leadership. Required qualifications, capabilities, and skills FINRA Securities Industry Essentials, Series 7, 63 required as well as fluencyy in English. Fluency in other languages is a plus. Experience managing teams in the Customer Service / contact centre industry preferably in the Financial Services (bank, fintech or similar) Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines involving multiple stakeholders Excellent written and oral communications skills as well as proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook Experience managing KPIs and SLA' s as well as client-company relationships Leadership, management, analytical and decision making skills. Aptitude to improve existing processes and apply a methodical yet flexible approach to change Passion for learning new things every day and a continuous improvement mindset Preferred qualifications, capabilities, and skills 2+ years supporting service teams in a leadership capacity 4+ years experience with Client Service / Contact Center solutions 4+ years experience with CRM and help desk software Lean / Six Sigma certification Exposure to a wide array of financial products Series 9 and 10 licenses preferred University degree in Business Administration, Economics, Finance or equivalent work experience - preferred but not mandatory

Responsibilities and Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: * Enterprise Resource Planning (ERP), * Customer Relationship Management System (CRM), * Learning Management System (LMS), * Document Management System (DMS), * Service Desk Plus (SDP), * Service Management Systems (SMS), * Business Continuity Management Systems (BCMS), * Information Security Management Systems (ISMS), * Provisioning systems, Billing systems, Business Support Systems, Operating Support Systems, Decision Support Systems, etc. Job Description Required work activities: * Creating of strategy for the sales of information systems and applications of ATIA Ltd, * Creating of strategy for the marketing of informations systems and applications of ATIA Ltd, * The discovery of new potential customers, * Creating of new offers for the existing or for new customers, * Constant communication with the management of ATIA Ltd company. Advantages of work: * Permanent salary + bonuses for new projects (Up to 20,000), * Work from home, * Frequent trips, * Continuous education with professional accredited certificates, * Rapid advancement through the company. Qualifications Qualifications: * Minimum 5 years of working experience, * Minimum 2 year of working experience in sales activities, * Good knowledge of informations systems including: ERP, CRM, LMS, DMS, SDP, etc. * Previous work in ICT industry is an advantage, * BSc or MSc diploma from ICT is an advantage. Additional Information All your information will be kept confidential according to EEO guidelines.

Who We Are At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country. Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at ************************** Working with Us - Come and "Be Benesch!" We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team. Want to know more? To hear from some of our team, click here: ********************************************* Benesch is proud to announce the opening for a Financial IS Systems Analyst in our Columbus office! This position is hybrid and has work from home flexibility. Position Summary: Do you have a minimum of 5 years of experience with accounting or ERP systems? Do you have and advanced working knowledge of Aderant or Elite 3E? Are you looking for an opportunity to combine your IS and Accounting/Business experience into one career? Then the Financial Systems Analyst position may be what you're looking for! This position is the perfect union of accounting, IS and business administration to be the conduit between the accounting department and their IT needs. The Financial Systems Analyst is responsible for the day-to-day administration of the support, analysis and continuous improvement efforts for the suite of financial systems used by the Finance Department. The Financial Systems Analyst ensures the administration of the system is handled efficiently and effectively by taking timely action to resolve service desk requests; manage routine systems configuration and maintenance; respond to business questions and perform root cause analysis of any issues. KEY RESPONSIBILITIES: 1. Manages financial systems, related user support functions, user training and work balancing efforts for the systems including: Employee management tasks/user access administration Mass updates in Aderant via SQL Monthly & annual rate changes for all standard, exception & variable rates Update bill images when document modifications are made Provide support to external vendors Actioning service desk problems, issues, and service requests, Understanding and maintenance of system and data interdependencies Initial point of contact for Aderant and other finance system users' support concern 2. Supports Aderant applications (Classic, Expert Billing, BillBlast, Expert Rates, EA Pro, etc) and other integrated systems (InTapp Time, Billstream, Emburse Expense, Emburse Invoice, EI Dynamics, BigHand, BigSquare, etc) used by the Finance team. 3. Writes SQL queries for Management Studio users (weekly time reports, compliance reports for FP&A, billing, etc.) and creates reports for Finance users with various tools such as SSRS, Excel and Power BI. 4. Develops and maintains financial system business administration and support policies, procedures and support documentation. 5. Acts as a data steward for the firm's financial and operational data, aiding in the development of efficient reporting solutions. 6. Validates business functions after installations, patches, etc. are completed by the vendor or IT Team. 7. Drives continuous improvements, identifying best practices and system enhancements. 8. Maintains strict confidentiality of the Firm's internal and personnel affairs and client information. 9. Anticipates problems and potential issues, exercises independent judgment and makes justifiable decisions, and takes action in solving problems while knowing when and to whom to escalate issues. QUALIFICATIONS: The Financial Systems Analyst should have a Bachelor's degree in Information Technology, Business Administration or Accounting with Information Systems focus. A minimum five (5) to eight (8) years' experience with accounting or ERP systems and relational databases is required. Experience with Aderant or Elite 3e is required. Strong computer skills are essential including advanced Excel, SQL, Power BI and SSRS. An understanding of project management is required. The Financial Systems Analyst champions a continuous improvement mindset, demonstrates Benesch's "First in Service" mentality, and builds relationships with internal clients across management and practice groups. Excellent written and verbal skills are essential. Must have a demonstrated ability to produce results in tight timeframes while managing several projects. Must be willing to work a flexible schedule and the hours needed to accomplish firm expectations. Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at ************ or email at **********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Remote Document Support Supervisor - evening shift for a prominent global law firm client. The hours for this position are 3:00 pm 11:30 pm ET, Monday Friday; remote with occasional onsite and on-call availability. This role is part of the Document Support Services team responsible for providing document formatting and support. This role oversees the team, ensuring requests are completed promptly, with accuracy, quality, and integrity of documents. This role leads the service/delivery of document support services, maintains service levels, and upholds customer quality expectations. Responsibilities: Leads the global Document Support Services staff to provide timely, accurate, and courteous services. Supervise team of Document Support Specialists, including coaching and delegating work. Analyzes Document Support tickets, trends, and workflows to identify problem areas, and improve business processes. Works with the Director of IT Service Management to establish performance reporting for monitoring overall success. Oversees work of the document support team while creating, revising, and converting various types of documents. Conducts review of documents for accuracy/delivery of request. Ensures adherence to procedures/standard resolution times. Coordinates with managers/supervisors from across departments to agree upon service requests/timing for completion. Stays current with document management technology best practices. Trains Document Support Specialists as assigned. Ensures that document support services remain available during office emergencies. Qualifications: College degree is preferred. IT Certification(s) preferred. Five or more years of relevant experience in a large law firm. Proven success working in a time-sensitive, high-visibility environment. Demonstrated experience in user-focused service improvements in a law firm. Knowledgeable of applications/technologies common to a law firm such as Microsoft Office, Adobe Acrobat, Kofax, Litera Compare, DocXTools, Best Authority. Knowledge of leading service desk performance indicators/service level standards. Strong service orientation. Prior success managing a team. Highly motivated, analytical, organized, and efficient. Excellent problem-solving skills. Ability to work well under pressure. Flexibility for OT. Salary $92k - $151k based on experience and location.

cFocus Software seeks a Program Manager to join our program supporting the United States Citizenship and Immigration Services (USCIS). This position is 100% remote. This position requires a public trust clearance. Qualifications: 5+ years of leadership experience managing large complex, mission critical web-based IT systems development projects and programs in an Agile environment. Active Project Management Professional (PMP) certification Duties: Manage and coordinate all ICAM teams, report high-level status of major initiatives to ICAM and CISO leadership. Manage all contractor resources and supervise all contractor staff in the performance of work on this task order. Regularly evaluate performance and fulfillment of current solutions against the agency needs and recommend open source and/or commercial-off-the-shelf (COTS) products and platforms to satisfy ICAM requirements. Establish and maintain team norms and practices, including standardizing use of Agile development tools including JIRA, Confluence, GitHub, and Microsoft Teams. Effectively implement a Risk Management Plan and maintain a risk registry according to DHS and ISD standards. Facilitate the advancement of USCIS Cybersecurity posture through the development and implementation of a cyber hygiene methodology and governance framework. Lead collaborative solutioning between contractors and the Government resulting in innovative advancements of the ICAM program. Optimize User Interface and User Experience (UI/UX) design across ICAM applications through the development of 508-compliant and mobile-responsive and intuitive web applications. Establish robust governance and stakeholder engagement processes to manage ICAM programs and coordinate with stakeholders on the upcoming release of new ICAM products and services. Develop and implement communications and marketing strategies to inform ICAM stakeholders about changes to ICAM applications and services, including an ICAM Community of Practice, Newsletter, SharePoint Collaboration site, and other communication vehicles as appropriate. Develop and maintain Standard Operating Procedures (SOPs) to support clear understanding of federally mandated ICAM policies, procedures, standards, guidelines, and systems by all stakeholders. Coordinate User Acceptance Testing (UAT) for ICAM applications as required by the federal customer. Develop learning and training tools and approaches for ICAM team members and customers. Develop procedure documents for the USCIS Service Desk to aid in responding to Service Now inquires. Manage schedules, training and certification process for ICAM Duty Officers. Work with the ICAM ITPM Audit Liaison to manage internal and external reporting and auditing requirements including external requests and program reviews by ISD, OIT, Management Directorate (MGT), DHS, Congress, Office of Inspector General (OIG), Government Accountability (GAO) and other oversight bodies. Maintain ICAM organization charts, staffing plans, and manage recruiting efforts to ensure full staffing across all ICAM teams. Provide the ICAM Branch Chief and ICAM Product Owner with executive level briefing materials, including executive summaries, design diagrams, and process flows. Provide CISO and DCISO quarterly briefings on the accomplishments and planned activities for the ICAM program. Track open impediments, action items, Change Requests and other program management related documents. Work with the individual teams and federal leads to remove impediments, reduce risks, and manage risk as needed. Respond to data calls and inquiries from ISD, OIT, USCIS and DHS on matters of relevance to the ICAM program. Maintain the ICAM SharePoint site that contains all program SOPs, artifacts and process descriptions for all ICAM functions and applications. Submit a quarterly project management review report listing the contract name, number, and Contracting Officer's Representative (COR) with each Trusted Tester's name, certification level, certification date, certification number, e-mail address, phone number, and supported projects to the COR and USCIS Section 508 Coordinator.

Portfolio Manager Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work. It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Our Functional AreaTechnology at White & Case plays a key role in enabling our lawyers is practicing law around the world. Our team comprises of three functions: Business Services - who maintain, develop and support our enterprise systems, Operations - who design, build and support our communications and data centre operations, and Support Services - who provide desktop, meeting and training support in the Firm's offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service. Globally-minded, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7. Working closely with our business services colleagues in support of the Firm's Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm's global operations. Position SummaryThe Portfolio Manager is a key leader within the Technology Portfolio Team, responsible for managing and organizing the portfolio of initiatives that support the Infrastructure Operations unit. This unit delivers essential services across server and virtualization, storage, business continuity, identity and access management, automation, system monitoring, and IT operations platforms including messaging and collaboration systems. The Portfolio Manager leads the planning and execution of a dynamic mix of projects, programs, and business-as-usual (BAU) activities. This role plays a critical part in aligning delivery to strategic objectives, fostering cross-functional collaboration, and advancing operational excellence across the portfolio. Duties and Accountabilities1General Responsibilities:Collaborate with the Infrastructure Operations portfolio owner to define portfolio objectives, priorities, and execution strategies aligned with business and technology goals. Provide oversight and coordination across multiple projects and programs to ensure alignment with the overarching portfolio vision, managing dependencies, mitigating risks, and maintaining delivery focus. Serve as the primary liaison between project managers, program managers, product owners, governance forums, and technical teams to monitor initiative performance, resource allocation, and issue resolution. Establish and deliver consistent portfolio-level performance, risk, and progress reporting to governance boards and senior leadership. Lead portfolio governance activities, including steering committee participation, prioritization forums, and stakeholder communication. Support financial and resource planning processes, including collaboration with finance teams to manage annual budgets and capacity plans. Drive collaboration across technology and business teams to identify and address interdependencies, reduce redundancies, and foster synergies across infrastructure-related initiatives. Represent the portfolio in cross-portfolio coordination efforts, sharing best practices and aligning with other Portfolio Managers on firmwide strategies and standards. Ensure adherence to PMO methodologies and maintain high standards for project documentation, reporting, and delivery metrics. Supervisory Responsibilities:Guide and support the work of project and program managers delivering initiatives within the Infrastructure Operations portfolio. Promote effective team collaboration and alignment with delivery expectations. Support performance management, mentorship, and continuous improvement within the Portfolio team. Required Skills and Abilities:Proven experience in managing infrastructure-focused portfolios, including virtualization, storage, identity & access management, and operations platforms. Strong portfolio, program, and project management capabilities with the ability to manage across strategic, operational, and BAU streams. Experience in portfolio financial planning, reporting, and resource capacity management. Strong leadership, organizational, and stakeholder engagement skills. Deep understanding of IT service delivery, infrastructure dependencies, and operational excellence frameworks. Familiarity with both Agile and Waterfall delivery methodologies. QualificationsPMP or equivalent project management certification. 10+ years of experience in IT project/program management; 5+ years in infrastructure or IT operations environments. Bachelor's degree in Engineering, Information Technology, or a related field. Demonstrated success in cross-functional collaboration and enterprise-level portfolio delivery. Strong proficiency in Microsoft Project, Excel, PowerPoint, and reporting tools. Location & ReportingThis role is based in our New York or in Tampa office Our standard office hours are 09:30am - 5:30pmThis role reports to the Senior Manager, Portfolio OperationsNote to Recruitment AgenciesOur Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team. Equal OpportunitiesWhite & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. Applicants who are interested in applying for a position and require an accommodation during the process should contact talent. acquisition@whitecase. com. BenefitsWhite & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible. The firm may modify and amend this job description at any time in its sole discretion. Nothing herein creates a contract of employment or modifies the at-will nature of employment Primary Location: United States-New York Other Locations: United States-Tampa Expected Workplace: Onsite Job Posting: Nov 4, 2025, 8:12:04 PM Salary range for New York market: 93,000 - 240,000 US Dollars (USD) YearlySalary range in other markets will vary Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend

● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks. ● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities. ● Provide support and assistance for system or application testing carried out by the client's AV and IT Department. ● Assist in implementing ongoing preventive maintenance and updates as needed. ● Ensure convening systems are updated and tested, and provide necessary support as required ● Assist in resolving critical AV system issues and be available as needed ● Assist the AV and IT department in ensuring the physical and network security of the office's systems. ● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements. ● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights. ● Record and update all service issues, requests, and change requests in the client's ticketing system. ● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed. ● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions: ● Product updates and upgrades are subject to client policies and procedures ● System proactive maintenance and monitoring of IT equipment. ● Proactive tracking of video conferencing and convening equipment. ● Root cause analysis that may interrupt AV system and office, convincing space ● Problem Management of incidents occurring due to the monitoring agent identification ● Telephonic call answering ● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource ● Proven experience in AV/IT service desk or other tech customer support role. ● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products. ● Technical ability to diagnose and resolve basic technical issues. ● Excellent verbal and written communication skills in English ● A technical, logical thought process and customer-oriented ● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation ● CompTIA's A+ and Network+ certificates Education: Bachelor's degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Our client requires all the employees working on this engagement to be COVID-19 vaccinated. If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************

LPL Home Office Technologies is responsible for the support, engineering, and strategy for the enterprise desktop applications that our internal employees use to better serve our Advisors and Investors. Simply put, our goal is to provide a modern computing environment that is reliable, simple to use, and flexible to individual workstyles. We are seeking a qualified professional Analyst II, Home Office Tech to provide IT Support to our LPL internal employees, resolving or escalating issues in a timely and professional manner over multiple channels of communication. Secondarily, this role will support and participate in internal IT activities such as helping rollout and drive user adoption to new technologies, ensuring new hires success with IT needs when they start at LPL, and assist in building a robust knowledge base that we be leveraged as we introduce automation and AI. Responsibilities: Provides Tier 2 support for end-user computing devices for LPL employees and Contingent workers in multiple offices and functions as an escalation point for Tier 1 support. Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment. Deploys and troubleshoots end-user computing devices including laptops, desktops, printers, MFPs, and wireless devices that are aligned with the Home Office Security Policy. Reimage computers/hard drives in accordance with standards. Perform Move, Add, and Change functions including installation and decommission. Install, configure, and troubleshoot Windows-based operating systems, Microsoft Office and Internet browsers. Install, configure, and troubleshoot MAC/Apple-based operating systems and proprietary applications. Configures and supports remote users including VPN client and connectivity. Provides customer training and knowledge documentation. Complies with and supports ITIL change-incident-problem management processes and work instructions. Troubleshoots incidents and fulfills requests within established SLAs. Adheres to Desktop and End User Computing processes, procedures, policies, and job aids. Provides a high touch, business-aware, personalized, world-class customer service that extends to executive and senior-level support. Partner with Business Units, Active Directory, Messaging, Network, Engineering, Information Security, Service Desk and vendors. Perform asset inventory activities as needed. Able to work with minimal instruction on day-to-day operations and general instruction on new assignments from management. Provide exceptional customer service to LPL internal business partners by troubleshooting IT-related problems from LOB application, MS Suite and VPN for remote users, to hardware such as mobile phones, laptops, PCs and printers. Maintain a high degree of customer service for all support queries and adhere to all service management principles, and standard operating procedures. Drive continuous improvement by thinking out of the box for potential solutions or ideas around reducing volume to the service desk and contribute to our knowledge base by writing and submitting KB articles. Required Qualifications: Must be able to work 100% from a corporate office 5 days a week. Role supports onsite employees so working remotely is not an option. 2+ years of Tech Support experience including supporting Windows and Mac Experience with workstation setup, refreshes, conference room support, networking, and other related duties Experience in management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology. Education / Preferences: Working knowledge of various Windows OS and hardware for PC environments, principles and terminology of networking and mobile technologies. Strong communication skills and collaborative attitude are key attributes for this role. An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience required. Pay Range: $26.34-$43.90/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from ******************** email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at **************. EAC1.22.25