Jobs that use trouble tickets the most include workstation support technician, computer system technician, and client systems technician.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Workstation Support Technician | $46,763 | 10% | 100,872 |
| 2 | Computer System Technician | $68,788 | 8% | 99,879 |
| 3 | Client Systems Technician | $86,582 | 6% | 119,643 |
| 4 | NOC Operator | $44,605 | 6% | 27,149 |
| 5 | Network Support Senior Analyst | $98,975 | 5% | 107,469 |
| 6 | Field Advisor | $91,146 | 5% | 83,610 |
| 7 | Network Control Specialist | $68,234 | 5% | 54,989 |
| 8 | Switch Engineer | $103,588 | 3% | 33,099 |
What jobs use Trouble Tickets the most?
1. Workstation Support Technician
How workstation support technician uses Trouble Tickets:
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Utilize protocols such as TCP/IP and SPX to connect workstations to the network.
- Assist customers with configuration of VPN client software and multi-network software.
Most common skills for workstation support technician:
- Network Printers
- Workstations
- Trouble Tickets
- TCP/IP
- Software Problems
- LAN
2. Computer System Technician
How computer system technician uses Trouble Tickets:
- Manage LAN at test center sites locate around the country.
- Manage collaborative CSV documentation efforts using Microsoft SharePoint.
- Use of Linux operating system.
Most common skills for computer system technician:
- Technical Support
- Electronic Equipment
- Trouble Tickets
- Troubleshoot
- DOD
- Customer Service
3. Client Systems Technician
How client systems technician uses Trouble Tickets:
- Manage computer inventory and setup workstations for various personnel.
- Develop Java base IAM system components to manage security and authorizations.
- Configure and support users for Cisco VPN access.
Most common skills for client systems technician:
- Client Systems
- Troubleshoot
- Computer System
- Trouble Tickets
- Remedy
- Customer Service
4. NOC Operator
How noc operator uses Trouble Tickets:
- Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
- Create trouble tickets via remedy.
- Call in trouble tickets to the help desk thru remedy.
Most common skills for noc operator:
- Escalate
- Remedy
- Network Operations
- Switches
- Trouble Tickets
- Linux
5. Network Support Senior Analyst
How network support senior analyst uses Trouble Tickets:
- Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
- Install network switches and setup for correct communications.
- Perform remote and on site support for computers, servers and VPN devices.
Most common skills for network support senior analyst:
- Technical Troubleshooting
- Windows Server
- Windows XP
- Trouble Tickets
- Lan Wan
- Technical Support
6. Field Advisor
How field advisor uses Trouble Tickets:
- Schedule camp times and manage activities, work with kids on basic baseball skills.
- Manage industrial hygiene projects including staffing and logistics.
- Skil in precise, accurate and up to date project documentation including all HSE reporting, statistics, and incident investigations.
Most common skills for field advisor:
- PPE
- CRM
- Gas Turbines
- Trouble Tickets
- Technical Assistance
- Safety Culture
7. Network Control Specialist
How network control specialist uses Trouble Tickets:
- Manage a NOC nationwide network technical support help desk.
- Ensure business continuity by managing and monitoring all infrastructure backups, and notifying business partners of fail backup jobs.
- Train all new NOC L2 employees.
Most common skills for network control specialist:
- Fault Management
- Switches
- Ethernet
- OSPF
- Trouble Tickets
- T1
8. Switch Engineer
How switch engineer uses Trouble Tickets:
- Manage Alcatel and Telecom Egypt technical teams.
- Manage all aspects of DS3 and DS1 connectivity between various equipment and vendors.
- Implement the latest Avaya VoIP technology that lead to cost reduction and improve VoIP features.
Most common skills for switch engineer:
- Switches
- MSC
- Software Upgrades
- VoIP
- Trouble Tickets
- T1
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Updated December 28, 2023