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Software account manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical software account manager skills. We ranked the top skills for software account managers based on the percentage of resumes they appeared on. For example, 31.5% of software account manager resumes contained account management as a skill. Continue reading to find out what skills a software account manager needs to be successful in the workplace.

15 software account manager skills for your resume and career

1. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how software account managers use account management:

Project and account management tasks to ensure detailed documentation and scope of new functionality.
Provided strategic sales and account management training.

2. Software Account

Here's how software account managers use software account:

Box 8356, White Plains, NY 10602, cell: [ ] 01/02-Software Account Manager.

3. Customer Satisfaction

Here's how software account managers use customer satisfaction:

Closed sales and positively influenced customer satisfaction in regard to client engagement and IBM offerings.
Ensured high engagement customer satisfaction by providing quick resolutions to issues.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how software account managers use crm:

Managed a five state field territory selling Agency Management CRM Software and Document Imaging Solutions in an extremely competitive marketplace.
Maintain detailed sales and account information in corporate customer relationship management (CRM) system in support of cross-departmental business intelligence.

5. Sales Process

Here's how software account managers use sales process:

Managed the complete sales process for all IBM software for Fortune 500 companies in Pittsburgh.
Played a significant role simplifying the sales process and mentoring new representatives.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how software account managers use business development:

Promoted from Business Development Representative to Account Manager within 6 months of hire.
Identified solution-focused business development opportunities.

7. Client Issues

Here's how software account managers use client issues:

Resolved complex client issues, interpret benefits and enhancements requiring expertise knowledge.
Provided in depth analysis and replication of all client issues and identified data issues by reviewing the data.

8. Software Sales

Here's how software account managers use software sales:

Led Brand Representatives, Specialty Software Sales Representatives and Technical Representatives to grow opportunities in coverage territory.
Teamed together with software specialists and client representatives to qualify potential software sales opportunities.

9. Sales Strategy

Here's how software account managers use sales strategy:

Worked closely with Client Executives setting enterprise customer sales strategy.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how software account managers use product knowledge:

Prepared quotes for solutions based curriculum needs while providing product knowledge along with licensing and marketing programs.
Perform market rides with Regional Manufacturing Representatives to gain additional product knowledge and increase brand awareness with key end users.

11. Sales Cycle

Here's how software account managers use sales cycle:

Specialized in all IBM SW disciplines; successfully managed all phases of the sales cycle by utilizing sales and technical expertise.
Assisted with providing solution analysis and design during the sales cycle, along with problem solving and design post-sales.

12. C-Level

C-Level refers to corporate-level jobs such as chief executive officer (CEO) and chief financial officer (CFO). These positions are the highest level of management within a company and are typically earned after years of working at various positions within a single company. As C-level executives oversee large teams, excellent communication and management skills are required for these positions.

Here's how software account managers use c-level:

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Prepare and submit detailed statistical reports to C-level management indicating the performance, effectiveness and interest in products and services.

13. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how software account managers use software development:

Worked closely with Rockwell engineers during the software development and integration phases, in the OH-58 lab.
Provided consulting services for software development tools, databases, and integrated UNIX and Windows platforms.

14. Software Products

Here's how software account managers use software products:

Organized and directed software product presentations and events.
Selected to teach software product sales and overview strategies to IBM new hire classes.

15. Direct Sales

Here's how software account managers use direct sales:

Direct Sales for all IBM distributed and one-time-charge software into assigned health care accounts in New England.
Direct sales point of contact assisting in the development of customer specific adhesives to meet application and required engineering specifications.

What skills help Software Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on software account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What software account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young software account managers need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a software account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all software account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of software account manager skills to add to your resume

The most important skills for a software account manager resume and required skills for a software account manager to have include:

Account Management
Software Account
Customer Satisfaction
CRM
Sales Process
Business Development
Client Issues
Software Sales
Sales Strategy
Product Knowledge

Sales Cycle
C-Level
Software Development
Software Products
Direct Sales
Financial Statements
Product Demonstrations
WebSphere
Revenue Growth
Client Satisfaction

Tivoli
Trade Shows
Application Development
ELA
ERP
Customer Relations
Software Applications
Resellers
API

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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