What does a support systems manager do?
Support systems manager responsibilities
Here are examples of responsibilities from real support systems manager resumes:
- Manage a small network of PCs for a small, family own manufacturing company.
- Revise responsibilities include managing team of UNIX/Linux administrators in different locations, and the UNIX systems for the company.
- Manage EDI process including translation and mapping software, idocs, vans, and EDI documents and new customer requirements.
- Manage technical team responsible for system administration and maintenance of all corporate servers and workstations.
- Coordinate application testing with QA and manage production deployment process to promote application to production according to the delivery schedule.
- Lead development and implementation of security infrastructure for client facing FFOS portfolio management workstation and back end data security requirements.
- Complete company wide OS migration project before schedule deadline.
- Recover and rebuild Linux server from hardware or software failures.
- Test retail POS software with IBM POS in QA environment.
- Install OS and application software on all production systems prior to customer shipment.
- Used Linux tools to provide backup services, data recovery, and system restores from images.
- Create procedures and checklists to ensure quality of service for PC deployments, and support requests.
- Conduct in-depth analysis of data to ensure accurate records for finance, logistics, and retail systems.
- Act as liaison between regional users of both mainframe and PC systems and corporate data processing staff.
- Work closely with owners of each business who purchase POS systems to design solutions that meet their unique requirements.
Support systems manager skills and personality traits
We calculated that 9% of Support Systems Managers are proficient in Project Management, Support Systems, and Technical Support. They’re also known for soft skills such as Analytical skills, Business skills, and Organizational skills.
We break down the percentage of Support Systems Managers that have these skills listed on their resume here:
- Project Management, 9%
Led development and implementation of new web based project management and document storage application for use by internal and external customers.
- Support Systems, 6%
Program manager for delivering operational support systems for Internet data services.
- Technical Support, 5%
Managed projects, established time lines, delegated tasks, monitored progress, and maintained effective communication with Technical Support Representatives.
- Logistics, 4%
Supervised 7+ Information Systems support and development resources, responsible for Transportation and Logistics requests and process improvements.
- SQL, 4%
Planned and managed implementation of a master music SQL database for intellectual property management.
- Windows Server, 4%
Manage team consisting of Windows Server administrator, Storage administrator, Desktop Architect, and Server/Network administrator.
"project management," "support systems," and "technical support" are among the most common skills that support systems managers use at work. You can find even more support systems manager responsibilities below, including:
Analytical skills. One of the key soft skills for a support systems manager to have is analytical skills. You can see how this relates to what support systems managers do because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, a support systems manager resume shows how support systems managers use analytical skills: "conducted performance tuning, managed server builds and contributed project analysis, while providing internal and external customer support. "
Business skills. Many support systems manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so a support systems manager will need this skill often in their role. This resume example is just one of many ways support systems manager responsibilities rely on business skills: "contributed to the design, development, modification and implementation of inventory management systems, metrics, reporting and business process. "
Organizational skills. Another skill that relates to the job responsibilities of support systems managers is organizational skills. This skill is critical to many everyday support systems manager duties, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This example from a resume shows how this skill is used: "assessed organizational needs and negotiated with upper management and vendors to select, configure and implement effective talent management system. "
Communication skills. For certain support systems manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a support systems manager rely on this skill, as "it managers must explain their work to top executives and give clear instructions to their subordinates." For example, this snippet was taken directly from a resume about how this skill applies to what support systems managers do: "created help desk support / end-user training on corporate telecommunication systems, wireless devices. "
Leadership skills. Another crucial skill for a support systems manager to carry out their responsibilities is "leadership skills." A big part of what support systems managers relies on this skill, since "it managers must lead and motivate it teams or departments so that workers are efficient and effective." How this skill relates to support systems manager duties can be seen in an example from a support systems manager resume snippet: "provided functional design and leadership expertise for hr applications and use of learning technologies. "
The three companies that hire the most support systems managers are:
- Oracle2 support systems managers jobs
- Axos Bank2 support systems managers jobs
- Squirrel Hill Health Center2 support systems managers jobs
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Compare different support systems managers
Support systems manager vs. Systems support specialist
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
These skill sets are where the common ground ends though. The responsibilities of a support systems manager are more likely to require skills like "project management," "support systems," "logistics," and "sql." On the other hand, a job as a systems support specialist requires skills like "customer service," "troubleshoot," "system support," and "desk support." As you can see, what employees do in each career varies considerably.
Systems support specialists tend to make the most money working in the technology industry, where they earn an average salary of $74,929. In contrast, support systems managers make the biggest average salary, $110,866, in the finance industry.The education levels that systems support specialists earn slightly differ from support systems managers. In particular, systems support specialists are 5.6% less likely to graduate with a Master's Degree than a support systems manager. Additionally, they're 0.8% less likely to earn a Doctoral Degree.Support systems manager vs. Systems support engineer
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Each career also uses different skills, according to real support systems manager resumes. While support systems manager responsibilities can utilize skills like "project management," "support systems," "logistics," and "sql," systems support engineers use skills like "troubleshoot," "java," "customer satisfaction," and "sql server."
Systems support engineers earn a lower average salary than support systems managers. But systems support engineers earn the highest pay in the finance industry, with an average salary of $92,061. Additionally, support systems managers earn the highest salaries in the finance with average pay of $110,866 annually.Average education levels between the two professions vary. Systems support engineers tend to reach similar levels of education than support systems managers. In fact, they're 1.6% less likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.Support systems manager vs. Systems support
A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a support systems manager is likely to be skilled in "project management," "support systems," "logistics," and "sql," while a typical systems support is skilled in "customer service," "troubleshoot," "provides technical support," and "end user support."
Systems supports earn the best pay in the professional industry, where they command an average salary of $72,760. Support systems managers earn the highest pay from the finance industry, with an average salary of $110,866.Most systems supports achieve a similar degree level compared to support systems managers. For example, they're 4.5% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.Support systems manager vs. Vending manager
A vending manager is in charge of overseeing and managing vending machine operations, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around devising strategies to identify potential business areas, collecting cash from machines, liaising with clients, delegating tasks, and coordinating refilling and repair procedures. They must also produce progress and revenue reports, implement solutions, and resolve issues promptly. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between support systems managers and vending managers, there are some differences that are important to note. For one, a support systems manager might have more use for skills like "support systems," "technical support," "sql," and "windows server." Meanwhile, some responsibilities of vending managers require skills like "vendor management," "strong analytical," "vendor performance," and "customer service. "
Vending managers enjoy the best pay in the technology industry, with an average salary of $118,371. For comparison, support systems managers earn the highest salary in the finance industry.The average resume of vending managers showed that they earn similar levels of education compared to support systems managers. So much so that theyacirc;euro;trade;re 0.6% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.4%.Types of support systems manager
Updated January 8, 2025
