Switchboard operator supervisor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical switchboard operator supervisor skills. We ranked the top skills for switchboard operators supervisor based on the percentage of resumes they appeared on. For example, 30.9% of switchboard operator supervisor resumes contained customer service as a skill. Continue reading to find out what skills a switchboard operator supervisor needs to be successful in the workplace.

9 switchboard operator supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how switchboard operators supervisor use customer service:

Maintained front - office operations and provided impeccable customer service.
Maintained excellent customer service while handling approximately 700-900 calls daily.

2. Switchboard Operators

Here's how switchboard operators supervisor use switchboard operators:

Interviewed, hired and trained switchboard operators to handle all incoming calls at a major hospital in Virginia
Supervised Reception Department and scheduled switchboard operators (3).

3. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how switchboard operators supervisor use pbx:

Interviewed and hired staff Trained staff on PBX Phone system.
Answered switchboard and operated PBX system* Typed correspondence and memos as needed* Greeted and verified patient visitors

4. Payroll Entry

Here's how switchboard operators supervisor use payroll entry:

Maintain an accurate company contact list and reports via Excel Work with Telecom Department to keep phone system operational Payroll Entry

5. Phone Directory

Here's how switchboard operators supervisor use phone directory:

Updated and published corporate telephone directory on daily basis if needed.
Oversee a web-based telephone directory; Master Station Log; and long distance and conference call spreadsheets.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how switchboard operators supervisor use telephone calls:

Answer all internal/external telephone calls.
Screen telephone calls and forward them to the appropriate departments of the hospital.

7. Emergency Codes

Here's how switchboard operators supervisor use emergency codes:

Monitor daily operations including emergency codes to ensure quality service.
Monitor and respond to emergency codes.

8. Front Desk

Here's how switchboard operators supervisor use front desk:

Worked in several departments including Front Desk, Housekeeping, Dining Room and the Executive Office.
Represented a role model attitude for front desk agents while organizing and maintaining mandatory Hilton training initiatives.

9. Emergency Calls

Here's how switchboard operators supervisor use emergency calls:

Dispatch Security for all emergency and non-emergency calls.
Routed emergency calls appropriately and relayed written or verbal messages.

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List of switchboard operator supervisor skills to add to your resume

The most important skills for a switchboard operator supervisor resume and required skills for a switchboard operator supervisor to have include:

Customer Service
Switchboard Operators
PBX

Payroll Entry
Phone Directory
Telephone Calls

Emergency Codes
Front Desk
Emergency Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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