How To Become A Technical Account Manager: What It Is and Career Path

What is a technical account manager and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Brian Abraham Ph.D.

A Technical Account Manager, as the name suggests, provides technical support to customers before, during, and after-sale. Though it might seem simple, the Manager has many things to do over a workweek.

Amongst other things, the Manager maintains a financial and performance database, researches market trends and needs, reports on efficiency and sales statistics, ensures that products are delivered on time and unbroken, teaches customers how to use the product, and reports to the developers and manufacturers on the feedback of consumers in hopes of improving the product.

A person hoping to become a Technical Account Manager must, generally, have at least a Bachelor's degree in Computer Science or Engineering or a similar subject. They must also have some experience working in sales and technical support and must have a good understanding of both. Being a people's person and having good communication, computer, and analysis skills are important too.

What general advice would you give to a technical account manager?

Brian Abraham Ph.D.

Instructor, Full-time faculty member at Nichols College, Augsburg University

While it is exciting to be starting your first job as a recent graduate, don't be too hasty. Be sure you are entering a positive atmosphere with strong leadership. Take time to ask about the company culture and turnover rates. You can find low and high turnover rate ratios on the Internet for your industry. A high turnover rate company likely has a poor working atmosphere.

ScoreTechnical Account ManagerUS Average

Salary

7.6

Avg. Salary $100,010

Avg. Salary $59,228

Stability level

6.8

Growth rate 8%

Growth rate 0.3%

Diversity

5.0

Race

American Indian and Alaska Native 0.17%

Asian 6.33%

Black or African American 7.81%

Hispanic or Latino 14.35%

Unknown 5.57%

White 65.78%

Gender

female 24.97%

male 75.03%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

6.8

Stress level is high

7.1 - high

Complexity level

8.4

Complexity level is challenging

7 - challenging

Work life balance

5.6

Work life balance is fair

6.4 - fair

Key steps to become a technical account manager

Explore technical account manager education requirements

Most common technical account manager degrees

Bachelor's

72.7 %

Associate

11.3 %

Master's

11.0 %

Start to develop specific technical account manager skills

Skills	Percentages
Cloud	7.55%
Database	6.32%
Project Management	5.87%
Technical Support	4.57%
Customer Service	4.40%

Complete relevant technical account manager training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New technical account managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical account manager based on U.S. Bureau of Labor Statistics data and data from real technical account manager resumes.

Research technical account manager duties and responsibilities

Manage product life-cycle, windows configurations, networking and updates.
Achieve mastery of all aspect of project executions: planning, tagging, recruitment, QA and monitoring.
Facilitate clients' integration and adoption of product features to achieve business goals and maximize value of enterprise CRM software.
Manage product procurement, warranty and SLA agreements, plan resources, budget, and inventory for large, public sector accounts

Prepare your technical account manager resume

When your background is strong enough, you can start writing your technical account manager resume.

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