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Technical services librarian vs service center technician

The differences between technical services librarians and service center technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical services librarian, becoming a service center technician takes usually requires 6-12 months. Additionally, a technical services librarian has an average salary of $50,657, which is higher than the $36,643 average annual salary of a service center technician.

The top three skills for a technical services librarian include library services, collection development and library resources. The most important skills for a service center technician are strong customer service, customer service, and troubleshoot.

Technical services librarian vs service center technician overview

Technical Services LibrarianService Center Technician
Yearly salary$50,657$36,643
Hourly rate$24.35$17.62
Growth rate6%8%
Number of jobs118,696129,827
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 37%
Average age4844
Years of experience212

What does a technical services librarian do?

A technical services librarian is responsible for overseeing the technical and circulation services at a library. Typical duties for this role include supervising the technical and circulation staff, working closely with other library services, and directing the activities on library automation. In addition, you will make technical decisions involving the use and management of bibliographic records based on accepted standards. As a technical services librarian, it is also your responsibility to assist in the preparation of the library's annual budget and contribute to collection and acquisition development initiatives.

What does a service center technician do?

A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.

Technical services librarian vs service center technician salary

Technical services librarians and service center technicians have different pay scales, as shown below.

Technical Services LibrarianService Center Technician
Average salary$50,657$36,643
Salary rangeBetween $36,000 And $69,000Between $27,000 And $49,000
Highest paying CityCharlottesville, VADartmouth, MA
Highest paying stateAlaskaMassachusetts
Best paying companyYale UniversityErnst & Young
Best paying industryProfessionalTechnology

Differences between technical services librarian and service center technician education

There are a few differences between a technical services librarian and a service center technician in terms of educational background:

Technical Services LibrarianService Center Technician
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 37%
Most common majorLibrary ScienceBusiness
Most common collegeNew York University-

Technical services librarian vs service center technician demographics

Here are the differences between technical services librarians' and service center technicians' demographics:

Technical Services LibrarianService Center Technician
Average age4844
Gender ratioMale, 32.3% Female, 67.7%Male, 71.9% Female, 28.1%
Race ratioBlack or African American, 6.6% Unknown, 3.6% Hispanic or Latino, 7.9% Asian, 5.0% White, 76.6% American Indian and Alaska Native, 0.3%Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7%
LGBT Percentage16%1%

Differences between technical services librarian and service center technician duties and responsibilities

Technical services librarian example responsibilities.

  • Manage integrated library system including OPAC, serials control, cataloging and acquisitions.
  • Proofread and edit MARC records, perform database clean-up, and maintain records in online catalog.
  • Coordinate cataloging, classification and processing of books and audiovisual materials.
  • Identify and refer items that need attention of the cataloging or conservation department
  • Open new patron accounts, provide customer support regarding account status and work with Polaris systems.

Service center technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Help build SCO Unix servers for the upgrading of EAS and UCAPERS from 3B2's to Pentium base servers.
  • Monitor and troubleshoot state own fiber-optic telecommunications network.
  • Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.
  • Monitor mainframe systems, peripheral devices and network environments identifying and diagnosing issues utilizing various network monitoring tools.

Technical services librarian vs service center technician skills

Common technical services librarian skills
  • Library Services, 9%
  • Collection Development, 7%
  • Library Resources, 5%
  • Technical Service, 5%
  • Library Materials, 4%
  • Emerging Technologies, 4%
Common service center technician skills
  • Strong Customer Service, 28%
  • Customer Service, 18%
  • Troubleshoot, 7%
  • Technical Support, 4%
  • Hand Tools, 4%
  • Customer Satisfaction, 4%

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