How To Become A Technical Support Advisor: What It Is and Career Path

What is a technical support advisor and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Kate Marek Ph.D.

A technical support advisor's job encompasses maintaining, updating, and repairing computer systems. This person is responsible for managing networks and other technology types. If you are hired into an organization to work as a technical support advisor, you will perform many installations and new software configurations. Apart from offering useful advice and feedback to customers, you'll also need to analyze and record to observe trends.

While there are no laid-down qualification standards for becoming a technical support advisor, a person has to be very skilled in tech to pull this job off. You must be excellent when it comes to troubleshooting IT issues and managing software and hardware.

Some companies might ask for specific certifications. However, if you have taken courses in areas related to this field, your chances of getting hired will be higher. Good communication and iOS skills will also help.

What general advice would you give to a technical support advisor?

Kate Marek Ph.D.

Director and Professor, Dominican University

Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.

ScoreTechnical Support AdvisorUS Average

Salary

7.8

Avg. Salary $107,198

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.57%

Black or African American 11.87%

Hispanic or Latino 15.55%

Unknown 5.33%

White 56.26%

Gender

female 46.35%

male 53.65%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a technical support advisor

Explore technical support advisor education requirements

Most common technical support advisor degrees

Bachelor's

43.1 %

Associate

24.2 %

High School Diploma

19.1 %

Start to develop specific technical support advisor skills

Skills	Percentages
Customer Service	9.77%
Technical Support Calls	9.41%
Troubleshoot	8.81%
Customer Satisfaction	6.03%
Issue Resolution	5.87%

Complete relevant technical support advisor training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support advisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support advisor based on U.S. Bureau of Labor Statistics data and data from real technical support advisor resumes.

Gain additional technical support advisor certifications

Technical support advisor certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific technical support advisor certification, having one may help you stand out relative to other applicants.

The most common certifications for technical support advisors include Certified Pharmacy Technician (CPhT) and Certified Information Technology Professional (CITP).

More About Certifications

Research technical support advisor duties and responsibilities

Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
Assess, analyze and troubleshoot customer issues providing resolution to problems.

Prepare your technical support advisor resume

When your background is strong enough, you can start writing your technical support advisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical support advisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable technical support advisor resume templates

Build a professional technical support advisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical support advisor resume.