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Telecounselor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical telecounselor skills. We ranked the top skills for telecounselors based on the percentage of resumes they appeared on. For example, 15.1% of telecounselor resumes contained outbound calls as a skill. Continue reading to find out what skills a telecounselor needs to be successful in the workplace.

15 telecounselor skills for your resume and career

1. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how telecounselors use outbound calls:

Represented the university outbound calls to prospective Houston Baptist University students to inform of merit based aid qualifications.
Conducted outbound calls to prospective students to provide information, answer questions and engage prospective students in the college decision-making process.

2. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how telecounselors use financial aid:

Strengthened oral communication skills by phone calling prospective students-Mastered questions pertaining to the admissions process, financial aid and other necessary information
Conducted calls to prospective students, current students, and families about recruitment, financial aid, and college admission requirements.

3. Crisis Intervention

Here's how telecounselors use crisis intervention:

Conducted crisis intervention via phone to a wide array of population.

4. Admissions Process

Admissions process is the act or process of admitting someone. The admission process is based on the submission of written applications and supporting documents. From the first inquiry made about a college - information gathering, application filing, the admission decision, presentation, matriculation to enrolling for the school year. Especially for schools with competitive admissions, the admissions process requires a lot of time and effort.

Here's how telecounselors use admissions process:

Required extensive knowledge of university admissions process, student development, and student affairs.
Engage prospective students regarding the admissions process, recruit high school juniors and seniors to commit to UofSC.

5. Student Life

Student life refers to the way of living of a student in college, school, or any other educational institute. It involves managing friendships and other relationships, extracurricular and sports activities, and education.

Here's how telecounselors use student life:

Call prospective students to counsel them through the application process, upcoming events, and student life
Provided them with comprehensive information about Mills academic and student life.

6. Admissions Events

Here's how telecounselors use admissions events:

Work at admissions events as a greeter, registration assistant, and student panel group leader.
Called prospective students to invite to admissions events and answer questions

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7. Open Houses

The term open house refers to a state or period when a house or a building is free for potential buyers to visit. Open houses serve as an attraction spot for buyers interested to purchase the property. Realtors and sellers provide frequent tours and walkthroughs of the house for the potential buyers that helps them in making an offer for the property.

Here's how telecounselors use open houses:

Inform prospective students of upcoming events such as open houses and tours of campus.
Interacted with and guided students during Open Houses and Admitted Student Day.

8. Inbound Calls

Here's how telecounselors use inbound calls:

Set appointments, conducted post appointment follow-ups and answered inbound calls.
Handled inbound calls making reservations for Medicare Events and answering questions regarding Medicare Insurance.

9. Computer System

Here's how telecounselors use computer system:

Contacted prospective students via telephone Relayed relevant information about the college Input student information into computer system
Utilized multiple computer systems to obtain accurate members' account information.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telecounselors use telephone calls:

Facilitated communication with prospective and admitted students through telephone calls and campus visits.
Contacted potential students as a student representative of Goucher College via telephone calls and letter writing

11. Input Data

Here's how telecounselors use input data:

Input data given by students and parents into Jenzabar Learning Management System.
Input data into Jenzebar EX System quickly and efficiently.

12. Computer Database

A database or a computer database is a cluster of structured information stored in an electronic archive. This electronic data is administered through a database management system (DBMS), both (data and DBMS) of which are collectively referred to as a database system. The data is normally portrayed in the form of rows and columns for easy organization, management, alteration, and access. The organization of data in computer database enables users to write and query data efficiently.

Here's how telecounselors use computer database:

Record conversations in computer database.
Secured prospective student files on computer database, Scheduler Plus.

13. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how telecounselors use cold calls:

Raised over $15K making cold calls to alumni and friends of the College of Wooster.
Provided parents and prospective students with info on scholarships/applying to NSU Cold calling

14. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how telecounselors use salesforce:

Contacted prospective students and entered their data in Salesforce to better manage large quantities of data.
Learned how to operate and input in to multiple systems including excel, salesforce, banner, ect.

15. Undergraduate Admissions

Here's how telecounselors use undergraduate admissions:

Assisted in Undergraduate admissions with recruitment by calling prospective students, admitted students and their parents.
Strengthened Enrollment Management by recruiting prospective undergraduate students and athletes, counseling prospective students and families for undergraduate admissions process.

5 Telecounselor resume examples

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What skills help Telecounselors find jobs?

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List of telecounselor skills to add to your resume

The most important skills for a telecounselor resume and required skills for a telecounselor to have include:

Outbound Calls
Financial Aid
Crisis Intervention
Admissions Process
Student Life
Admissions Events
Open Houses

Inbound Calls
Computer System
Telephone Calls
Input Data
Computer Database
Cold Calls
Salesforce

Undergraduate Admissions
Enrollment Process
PowerPoint
Application Materials
Admissions Database

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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