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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Richmond, VA | $34,154 | $16.42 |
| 2 | Boise, ID | $32,664 | $15.70 |
| 3 | Mahwah, NJ | $32,276 | $15.52 |
| 4 | Redmond, WA | $31,252 | $15.03 |
| 5 | Kane, IL | $30,307 | $14.57 |
| 6 | Noank, CT | $30,187 | $14.51 |
| 7 | Hattiesburg, MS | $29,759 | $14.31 |
| 8 | Sierra Vista, AZ | $29,454 | $14.16 |
| 9 | Reno, NV | $29,016 | $13.95 |
| 10 | Albany, GA | $28,995 | $13.94 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $63,613 | $31 | 10 |
| 2 | Asset Recovery Specialist | $39,959 | $19 | - |
| 3 | Customer Solutions Specialist | $38,399 | $18 | - |
| 4 | Senior Collector | $34,531 | $17 | - |
| 5 | Credit Adjuster | $33,884 | $16 | - |
| 6 | Collections/Accounts Receivable | $33,725 | $16 | - |
| 7 | Senior Collection Specialist | $33,669 | $16 | - |
| 8 | Collections Associate | $33,518 | $16 | - |
| 9 | Commercial Collector | $33,507 | $16 | - |
| 10 | Collections Senior Representative | $33,289 | $16 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $29,215 | $14 | 3 |
| 2 | American Customer Care | $29,178 | $14 | - |
| 3 | cxLoyalty | $29,131 | $14 | - |
| 4 | Afni | $29,108 | $14 | 42 |
| 5 | Advanced Call Center Technologies | $29,086 | $14 | 7 |
| 6 | Skybridge Americas | $29,059 | $14 | - |
| 7 | FCR | $29,007 | $14 | 7 |
| 8 | SYKES | $28,988 | $14 | - |
| 9 | Interactive Response Technologies, Inc. | $28,987 | $14 | - |
| 10 | Alorica | $28,890 | $14 | 29 |
| 11 | SITEL | $28,818 | $14 | - |
| 12 | Sutherland | $28,730 | $14 | 6 |
| 13 | Continental Message Solution | $28,536 | $14 | - |
| 14 | Concentrix | $28,417 | $14 | 205 |
| 15 | Telvista US | $28,412 | $14 | - |
| 16 | TRG - The Resource Group | $28,404 | $14 | - |
| 17 | ibex | $28,394 | $14 | 6 |
| 18 | Customer Direct | $28,355 | $14 | - |
| 19 | Fusion Contact Centers, LLC | $28,322 | $14 | - |
| 20 | Transparent BPO | $28,248 | $14 | - |