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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $34,769 | $16.72 |
| 2 | Raleigh, NC | $34,095 | $16.39 |
| 3 | Mahwah, NJ | $33,613 | $16.16 |
| 4 | El Paso, TX | $31,760 | $15.27 |
| 5 | Kane, IL | $31,363 | $15.08 |
| 6 | Hobart, IN | $30,955 | $14.88 |
| 7 | Reno, NV | $30,458 | $14.64 |
| 8 | Sierra Vista, AZ | $30,219 | $14.53 |
| 9 | Warren, MI | $29,635 | $14.25 |
| 10 | Noank, CT | $28,853 | $13.87 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $83,467 | $40 | - |
| 2 | Customer Service Expert | $63,613 | $31 | 2 |
| 3 | Customer Account Executive | $49,822 | $24 | - |
| 4 | Customer Care Consultant | $45,878 | $22 | - |
| 5 | Inside Sales Specialist | $38,424 | $18 | - |
| 6 | Customer Solutions Specialist | $38,399 | $18 | - |
| 7 | Brand Specialist | $37,603 | $18 | - |
| 8 | Sales Specialist | $37,364 | $18 | - |
| 9 | Business Representative | $34,735 | $17 | - |
| 10 | Solution Specialist | $33,872 | $16 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | cxLoyalty | $28,837 | $14 | - |
| 2 | GCS | $28,771 | $14 | 3 |
| 3 | American Customer Care | $28,740 | $14 | - |
| 4 | Afni | $28,699 | $14 | 32 |
| 5 | Advanced Call Center Technologies | $28,683 | $14 | 3 |
| 6 | Skybridge Americas | $28,664 | $14 | - |
| 7 | FCR | $28,628 | $14 | 25 |
| 8 | SYKES | $28,622 | $14 | - |
| 9 | Alorica | $28,542 | $14 | 28 |
| 10 | SITEL | $28,505 | $14 | - |
| 11 | Sutherland | $28,459 | $14 | 4 |
| 12 | Continental Message Solution | $28,284 | $14 | - |
| 13 | ibex | $28,024 | $13 | 7 |
| 14 | TRG - The Resource Group | $27,982 | $13 | 1 |
| 15 | Concentrix | $27,871 | $13 | 17 |
| 16 | Fusion Contact Centers, LLC | $27,633 | $13 | - |
| 17 | Customer Direct | $27,235 | $13 | - |
| 18 | Telvista US | $26,276 | $13 | - |
| 19 | Transparent BPO | $25,882 | $12 | - |
| 20 | Interactive Response Technologies, Inc. | $25,317 | $12 | - |