Branch Relationship Manager
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Branch Relationship Manager (BRM) is the key position that connects our branches to our community. With your leadership and expertise, the BRM role is a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive the business back to your teams, allowing for opportunities for staff to create lasting relationships with our members. The Branch Relationship Manager is responsible for the day-to-day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees towards member service excellence and sales success. Responsibilities
Lead, plan and manage branch financial performance
Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective coaching and training.
Inspire each member of the branch team to achieve performance excellence and create lasting member relationships.
Create a positive culture, where teamwork is paramount, excellent member service is achieved, and accountability is desired
Recruit, retain and hire talent based on business needs
Conduct quarterly and annual performance evaluations for all direct reports
Build lasting member relationships internally and externally to contribute to achieving branch results
Partners with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events.
Communicates openly with team and possesses the ability to make tough decisions.
Manage and lead staff to conduct branch operations in accordance with our policy and procedures
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Collaborating with Credit Union partners to elevate member experience, system processes and relationship building for members
Manage and correct member complaints and handle all escalated items.
Process member transactions accurately and efficiently (i.e. deposits, withdrawals, transfers and more) when applicable
Open deposit and lending accounts and complete maintenance for existing and new members when applicable
Other job duties and functions as assigned by leadership
Responsible for all branch operations and audits.
Ensure proper timekeeping for all branch staff.
Manage & Lead Staff to conduct Branch Operations.
Ensuring branch has all the necessary marketing and supplies to operate.
Ensures proper branch cash levels are maintained by managing cash delivery/shipment.
All scheduling done efficiently and effectively to accommodate member needs
Responsible for branch performance in all metrics, including, but not limited to:
Sales performance
Member service
Operational efficiencies
Manage employee development and training effectively
Ensure on-the-floor marketing materials are current.
Ensure all necessary reporting is updated.
Inform and update staff regarding new marketing promotions.
Attend training/meetings as required by management.
Lead meeting, as necessary, with branch employees.
Complete all necessary reporting as required by management
Mentor, coach, and motivate other team members (new and existing).
Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups.
Builds and maintains a dynamic culture.
Completes performance reviews bi-annually, as directed by Telhio Leadership.
Qualifications:
High School Diploma/Equivalent (Required)
Associates degree (Preferred)
3-5 years leadership experience (Required)
6-8 years of Retail Banking experience (Required)
1-3 years of Business Banking experience (Preferred)
Notary License (Upon hire/ Required)
NMLS Designation (Upon hire/ Required)
Demonstrates in depth knowledge of financial products and banking regulations
Demonstrates strong member advisory skills
Demonstrates experience with/broad understanding of personal and commercial financial solutions
Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability.
What you will earn:
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Compensation and Benefits Manager
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Job Summary: The Compensation and Benefits Manager will be responsible to design, implement, and manage our total rewards programs, ensuring they align with the organization's strategic objectives and support employee engagement and retention. This role requires a deep understanding of compensation, benefits, and HR technology, as well as the ability to analyze market trends and data to ensure our programs remain competitive and compliant. Overall, the Total Rewards leader is responsible for designing, implementing, promoting, monitoring and measuring effectiveness of Total Reward programs within area of expertise to enhance the overall employee experience. They develop and implement programs to measure, improve, and reward employee performance. They also collaborate with vendors, negotiate contracts, and evaluate service levels. Essential Functions: Global Compensation Administration & Management:
Manages base pay and variable pay compensation program design, analysis and administration. This includes incentive pay and bonus program design
Reviews the company's compensation levels relative to identified market, developing and recommending changes to the salary structure,
Serves as lead for conducting job evaluations and communicating results
Responsible for monitoring and ensuring compliance of the Fair Labor Standards Act (FLSA) for U.S. based positions
Responsible for the planning, design, administration and implementation of the annual and semiannual compensation salary planning process; including working with Finance to achieve budget expectations
Partners with CHRO, Human Resources Business Partner and other leaders on designing and pricing any organizational structure changes
Manages the compensation system and vendor along with other external compensation survey process and survey subscriptions
Benefits Management:
Communicates benefit, retirement and wellness programs, ensures statutory compliance; stays abreast of upcoming legislation and communicates necessary changes accordingly
Oversee administration of annual filings, audits, leave of absence programs and employee support
Partners closely with outside Benefits Consultant/Broker to manage employee benefits programs such as medical, dental and vision; term life insurance plans; temporary disability programs; and accidental death policies
Develops specifications for new plans or modifies existing plans to ensure a benefit package that is meaningful and competitive
Human Resources Information Systems (HRIS) Management:
Responsible for all Payroll Administration and Timekeeping Systems
Responsible for administration, design, end user experience, reporting and analytics for entire HRIS System
Ensures best practice business process/workflows and other system dependencies are in place within entire people technology stack to support system users
Oversees compliance with global, federal, state and local data protection regulations
Partners closely with team to ensure administration of compensation programs, performance reviews, benefits and open enrollment, payroll and reporting efforts, among others in the HRIS system
Participates in and leads special projects or other duties as needed
Qualifications:
Bachelors degree in Human Resources, Communications, Business, or equivalent discipline (Required)
Master's degree in Business, Human Resources, Industrial or Labor Relations, or Organizational Psychology (Preferred)
7-9 years' Experience in Compensation & Benefits (Required)
Strong executive presence required
Ability to develop materials and present ideas/recommendations at all levels within the organization to gain approval of programs/process changes
Ability to analyze data using statistical methods/techniques/best practices with innovative mindset
Strategic thinking
Articulates a compelling vision, energizes others and shows them how they connect to it.
Able to make difficult decisions that balance short-term results with longer-term strategy
Proven track record of developing and implementing Total Rewards that drive business outcomes
Proven track record in driving HR initiatives that have a tangible impact on business performance
Strong understanding of HR policies, employment laws, and regulations
Demonstrated ability to navigate in a fast-paced, dynamic environment and manage multiple priorities effectively
Excellent leadership and people management skills, with the ability to inspire and develop a high-performing team
Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels
Exceptional analytical and strategic thinking skills, with the ability to leverage data to make informed decisions
Strong leadership and communication skills, capable of influencing at all levels and navigating complex organizational dynamics
Total Rewards, Compensation, or PHR/SPHR (Preferred)
Must be able to pass a background check including: Credit, Drug Screen, Criminal and bondability
What you will earn:
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Virtual Branch Sales Representative
Columbus, OH job
Job Description
Title: Virtual Branch Sales Representative
Reports to: Virtual Branch Sales Manager
Supervises: None
Status: Non-Exempt
Objective
The Virtual Branch Sales Representative is a results-driven call center position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates for all inbound/outbound Member activity that results from Member calls, e-mail, and internet activity.
Duties and Responsibilities
Professionally Member service activity associated with loan and deposit services:
Provide accurate information for all products and services, as well as the status of all Member accounts
Cross-sell alternative or additional services where they best fit the Member's needs
Generate checking accounts for new and existing Members
Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service
Accurately document all requests for new membership, loans, deposit accounts and ancillary services
Effectively organize and prioritize Member requests and concerns to provide outstanding member experience
Provide basic financial services advice to Members that promotes their financial well-being
Perform consumer loan and new deposit account documentation and processing that will ensure the proper creation and maintenance of Member accounts
Act as liaison for MSRs and lending staff as needed to ensure timely and quality Member sales and service
Assist other MSRs and lending staff based on work requirements
Meet or exceed all sales, service and productivity goals established for this position
Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
Maintain an up-to-date status of all sales support and processing activity with routine reporting to management
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Must be able to relate to other people beyond giving and receiving instructions:
Can get along with coworkers or peers without exhibiting behavioral extremes
Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Respond appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
Prior over-the-phone or platform sales experience preferably in a banking environment
Prior experience in a customer service role
Strong organizational skills and attention to detail
Must value a high degree of accuracy and speed
Professional demeanor
Effective communication skills
Desired Qualifications
Prior experience in a financial/banking institution
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#CRPKMB
Data Warehouse QA Automation Testing Lead
Columbus, OH job
Huntington Bank is looking for a QA Test Automation Lead in our Data Lake and Data Warehouse team. In this role you will be part of a team working to develop solutions enabling the business to leverage data as an asset at the bank. As a QA Test Automation Lead, you will work to develop automation test strategies and frameworks ensuring all IT SDLC processes are documented and practiced, working closely with multiple technologies teams across the enterprise. Key technologies include Azure DevOps, Python, AWS S3, Snowflake, Zena, and DataStage.
If you consider data as a strategic asset, evangelize the value of good data and insights, have a passion for learning and continuous improvement, this role is for you.
Key Responsibilities
Lead quality assurance efforts for multiple concurrent projects focused on data ingestion and integration, ensuring alignment with banking regulatory standards.
Design, implement, and maintain automated testing frameworks and CI/CD pipelines to support scalable and secure data operations.
Develop and execute comprehensive test strategies covering System Integration Testing (SIT) and closely partner with the team for User Acceptance Testing (UAT).
Collaborate with data engineers, developers, project managers, and compliance teams to ensure data quality, integrity, and traceability throughout the ingestion lifecycle.
Drive continuous improvement in QA processes
Design and implement a scalable test automation framework and strategy.
Create daily/weekly test execution metrics and status reporting.
Assist the Project Managers/Scrum Masters to drive project team to defect resolution.
Leverage existing tools/techniques to streamline and automate wherever possible.
Actively participate in walk-through, inspection, review and user group meetings for quality assurance.
Actively participate in the review of project requirements, data mappings and technical design specifications.
Analyze data, troubleshoot data issues, and create action plans to address data quality issues.
Collaborate with project team on defect analysis and triage.
Participate in production implementation verification and being accountable for validating system quality
Basic Qualifications
Bachelor's degree
5+ years of ETL testing experience in data warehouse environment
3+ years of test automation experience
2+ years of experience with Snowflake and AWS
2+ Experience leading QA Analysts on a project team
Preferred Qualifications
Experience in financial services (banking) industry.
Strong experience with SQL, ETL testing, and data warehouse concepts (e.g., star/snowflake schema, OLAP)
Proficiency in test automation tools such as Cucumber, Selenium, PyTest, or DBT tests.
Experience with cloud data platforms (Snowflake, AWS).
Familiarity with CI/CD tools (Azure DevOps).
Excellent verbal and written communications skills.
Ability to effectively prioritize and execute tasks.
Detail oriented and highly motivated with strong organizational, analytical and problem-solving skills.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Auto-ApplyDirector of Risk Management (Banking - Compliance)
Columbus, OH job
Title: Director, Risk Management
Reports to: Chief Risk Officer
Supervises: Senior Risk Manager & Compliance Officer
Status: Exempt
Objective
The Director of Risk Management is responsible for leading and managing key elements of the Credit Union s Risk Management Programs. Incumbent is responsible for the strategy, execution, and oversight of the organization s Risk Management programs, which includes Compliance Risk, Fraud Risk, Record Retention and Vendor Management Risk. Work involves proactively staying attuned to both the external and organization s continuously changing risk environment and works in an integrated fashion with key stakeholders throughout the entire Credit Union to proactively address the risks. Work also involves developing and evaluating processes and risk metrics associated with controlling and mitigating business risk. Resources to do the job require reliance on extensive experience and judgment to plan and accomplish goals.
Duties and Responsibilities
Provides leadership and direction in the establishment of effective risk management programs
Develops and executes management plans for risk mitigation
Monitors the effectiveness of operations and the status of any needed changes
Ensures the Credit Union maintains compliance with all applicable laws and regulations without incurring excessive implementation and support costs
Assists Chief Risk Officer in coordinating the activities and reporting to the management Risk Governance Committee and Board Risk Committee to support the assessment and reporting of the credit union s risk profile
Coordinates Credit Union and external resources, provides procedural direction and reports to senior management on the status of risk management programs and initiatives
Coordinates the Credit Union s overall compliance with applicable rules, regulations, and statutory requirements, including the Bank Secrecy Act, OFAC and USA Patriot Act
Manages, coaches, and evaluates Risk team
Assists in the development and implementation of effective Risk management and loss mitigation planning
Develops and monitors risk tolerances for fraud risk inherent in the Credit Union s operating environment
Ensures that KFCU expertly deploys risk monitoring systems for each risk category that timely prevents excessive risk or timely detects risk thresholds that in future jeopardy without management action
Develops, recommends, and executes internal loss prevention controls and programs as are necessary to preserve and expand Credit Union assets
Reviews key performance indicators/metrics and assists management in the early identification of risk trends
Coordinates and manages the vendor and contract management program across all business units and maintains a regular program of review, including risk-based analysis and response to reports of third-party review/examination
Assists the business units throughout the organization with risk evaluation/analysis pertaining to products, services, technology, and operational infrastructure
Conducts periodic review of existing policies and procedures to ensure effectiveness
Ensures policies and procedures reflect current regulations and legal requirements and are implemented appropriately
Identifies areas of policy and procedural exposure to fraud, develops recommendations for enhancement of fraud risk management, develops and provides training to staff for the prevention of fraud. Manages the loss prevention efforts, to include member ID theft prevention.
Builds strong alliances inside and outside work units to positively influence identification and resolution of significant risks/opportunities
Reviews and analyzes, with department managers, weaknesses in controls noted in departmental reviews performed by consultants/auditors. Discuss possible solutions
Continuously improve the Credit Union s risk management practice; launch initiatives to enhance processes, systems, and education when necessary
Facilitates, develops, and implements statistical and other quantitative risk assessment tools
Ensures that external and internal up-to-date information and trends are monitored and reported regularly and proactively assess and recommend actions that may be required of the organization
Effectively communicates and maintains strong and effective relationships throughout all levels of the organization including the Board of Directors
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback from others
Performs other duties as required by management
Required Qualifications
College degree in Business Administration, Accounting, Finance, or equivalent
5+ years of Risk Management experience, preferably in banking/financial services audit or examination environment
ACAMS, CIA, CPA or CFE preferred
3+ years of Management/leadership experience
Strong knowledge of applicable federal and state financial regulations
Experience with BSA
Ability to interpret documents, including regulatory and compliance materials, marketing and procedure manuals. Understanding of real estate law, loan procedures and documentation and auditing or examination preferred
Solid analytical and problem-solving skills
Ability to conduct oral presentations and to write reports and correspondence to diverse audiences
Ability to deal effectively with group or individual employees and members of the organization
Attentive to detail and observant
Advanced verbal and written communication skills
Effective public relations abilities
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#LDRKMB
Automation Developer
Columbus, OH job
Title: Automation Developer
Reports to: Director of Application Development
Supervises: None
Status: Exempt
Objective
The Automation Developer is responsible for creating and maintaining automation solutions that improve efficiency and support key business processes across the Credit Union. This role focuses on developing secure, reliable workflows and tools that enhance operations and drive continuous improvement. Through these efforts, the Automation Developer helps KEMBA fulfill its mission of making a positive difference in each Member s financial life.
Duties and Responsibilities
Develops, tests, debugs, deploys and maintains job automation processes and automated scripts and workflows that meet the service and security standards of the credit union
Monitors and maintains deployed robotic process automation (RPA) bots and automated scripts and workflows; troubleshoot issues and implement improvements for continuous efficiency gains
Implements and maintains logging and other audit/performance tracking mechanisms.
Collaborates with cross-functional teams to analyze business needs and strategic direction for automation opportunities
Resolves complex automation problems on any in-house or purchased software application across multiple hardware platforms and programming languages
Balances multiple jobs, priorities, and deadlines
Documents operational processes and the design of automation systems, including automation designs, configurations, and user guides
Follows all security policies and procedures and report discrepancies or suspicious activity to the manager immediately
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Performs other duties as assigned
Required Qualifications
Bachelor s degree in computer science, engineering, or a related field (or equivalent work experience)
3+ years of experience in process automation or software development, including hands-on expertise building RPA solutions with UiPath
Proficiency in at least one programming or scripting language (e.g., C#, Python, VB.NET, Javascript) and familiarity with software development best practices
Strong understanding of business process workflows and ability to translate business requirements into automated solutions
Strong understanding of data security and privacy laws and best practices
Knowledge of cloud computing platforms (Azure, AWS) and CI/CD pipelines
Ability to think orderly, logically, and analytically.
Strong problem-solving skills
Effective communication skills
Courtesy, tact, and diplomacy
Desired Qualifications
UiPath certification (e.g., UiPath Advanced RPA Developer) or equivalent training in RPA
Experience with integrating and securing automated workflows with other systems (APIs, databases)
Previous credit union or financial institution experience including a strong understanding of financial regulations is desirable
Knowledge of Git or other version control systems
Project management knowledge and/or experience participating in enterprise-level projects
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Full-Time Teller
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Teller is the "face" of Telhio Credit Union; this individual represents Telhio's image during all interactions with members and potential members. Their role is to create a welcoming, friendly environment for members as soon as they enter the doors or drive through. The teller processes a variety of personal and business financial transactions for members and inform members about other Telhio products and services from which they could benefit. We are currently seeking a Full-Time Teller. Work hours during the week are 9am-6pm Monday - Friday and rotating Saturdays 9am - 1pm (40 hours/week). Responsibilities:
Process all member and non-member transactions accurately and efficiently (i.e. cash withdrawals, deposits, loan payments).
Inform Members about products, services, and current promotions.
Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
Refer members to Relationship Bankers and Senior Bankers for further discovery sessions.
Establish and maintain strong relationships with members, providing exceptional service and financial guidance.
Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
Balance cash drawers accurately.
Complies with credit union operations and security procedures by participating in all dual control functions.
Witness and assist in audits as requested.
Performs other tasks as requested by supervisors as they relate to the bank and its functions.
Performs other duties as assigned.
Comply with all policies and standards.
Required Qualifications:
High School Diploma or Equivalent (Required)
1-3 yrs. - Experience in a cash handling role. (Preferred)
Less than 1 year - Experience in Member/Customer Service (Preferred)
Effective communication skills (oral and written)
Strong organizational skills to provide a high level of accuracy in all transactions
Excellent Microsoft Office skills, ability to operate standard office machines needed to perform the
job, such as computer terminal, calculator/adding machine, copier, and fax machine
Possess team "attitude" and professionalism at all times
Demonstrates strong relationship building skills
Demonstrates strong member advisory skills
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background
What you will earn:
Competitive pay
Opportunity to earn incentive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer
Law Clerk
Columbus, OH job
Job Description
Title: Law Clerk
Reports to: In-House Counsel
Supervises: None
Status: Non-Exempt
Objective
Law Clerk's primary responsibility is to represent KEMBA Financial Credit Union by assisting In-House Counsel in providing legal support and guidance to various business units and senior management related to credit union activities. Law Clerk is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position may involve delegation to associates within the Legal Department at the direction of In-House Counsel.
Duties and Responsibilities
Assists In-House Legal Counsel in their representation of KEMBA's interests in litigation, transactions, collections, contracts and other business matters and opportunities ensuring that proper policies, procedures, risk mitigation activities and controls are followed
Identifies gaps in compliance, policies, practices, and operating controls are reported to In-House Counsel or Senior Management
Identifies, researches, and analyzes relevant federal, state, and local legal requirements impacting products, services, and operations
Prepares memoranda, correspondence or other materials summarizing and applying research and analysis to credit union issues for In-House Counsel's review. Evaluates new procedures, services and market changes which require legal review
Monitors bankruptcy cases to ensure maximum protection of the credit union's assets
Follows appropriate policy and procedures for the accurate tracking and reporting of bankruptcy cases
Recommends procedures to In-House Counsel to reduce losses
Reviews lending and deposit documentation to ensure regulatory compliance and operational simplicity for both internal and external users
Drafts and reviews various vendor agreements, including services, purchase, software and technology, consulting, professional services, and other agreements and makes recommendations to In-House Counsel as appropriate
Monitors and tracks vendor contracts to ensure compliance with due diligence protocols and act as primary individual responsible for updating vendor management reporting.
Manages Vendor Management including preparation of monthly reports; managing Quantivate (NContracts) application; and collaborating with various departments.
Develops and maintains reports which document the significant activities of the department. Interprets the reports and recommends appropriate action to In-House Counsel as needed
Responds to Member inquiries as needed; provides professional and courteous service to members, whether staff members or natural person members
Supports Risk Management and Lending in specialized legal matters including repossessions and foreclosures as appropriate
Effectively communicates and works with Risk Management staff and other departments
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Performs other duties, including administrative tasks, as assigned
Required Qualifications
Juris Doctorate from an accredited law school
To be admitted to the Ohio Bar within 12 months of hire date
Excellent interpersonal, negotiation, verbal and written communication and presentation skills
Problem resolution and analytical skills and the ability to interact well with all organizational levels
Prior litigation, financial services, contracts, collection, and bankruptcy experience strongly preferred
Desired Qualifications
Notary Public
Knowledge regarding various trust documents and powers of attorney
Knowledge of probate court processes and filings
Experience with e-filing in state and federal courts
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#CRPKMB
Core System Administrator
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
Under the supervision of the Core System Manager, the Core System Administrator is the individual that is responsible for the integrity, availability, and reliability, of various Telhio hosted software applications. These applications include DNA, Akcelerant and LOS. The Core System Administrator also manages effective, non-disruptive rollouts of software upgrades and releases. This position schedules and monitors system migrations and data purging activities; This includes both the hardware, software, and 3rd party connectivity.
What you will do:
* Work to ensure the Integrity, availability, and reliability of the core banking system, including connections to:
* Alkami online banking/Mobile Banking
* Meridian Link/Origence/Encompass and LenderLink Loan Origination systems
* ATM Network
* Includes providing custom reports for internal use and extracts for external vendors
* Retirement Interface
* Skip-a-Pay interface
* FedWire interface
* Collections Interface
* Work to ensure the Integrity, availability, and reliability of the core banking system and loan origination systems.
* Document all procedures.
* Partner with various LOBs within Telhio, assisting them with evaluating their needs and collaborating on solutions.
* Create customized reports for business areas using SQL and Power BI tools.
* Participate in system upgrade and migration activities.
* Provides sufficient notifications of purges.
* Work to ensure testing is completed prior to system upgrades.
* Configure new product for rollout.
* Participate in disaster recovery testing
* Provides clear definition of project /product goals and methodology.
* Completes project within project deadlines and effectively manages deadlines.
* Ensure training, procedures and support materials are provided to staff where appropriate.
* Ensure that all security procedures are followed to guarantee the safety of Telhio information and resources.
* Enforce security access controls.
* Enforce data release controls.
* Provide backup support for online banking system administration.
What you will need:
* A minimum of four years of experience working with both front and back ends of the Fiserv DNA core banking system.
* Ability to follow verbal and written procedures.
* A clear understanding of basic deposit and loan banking products with a focus on consumer and commercial lending concepts.
* Basic application troubleshooting skills.
* Experience with Agile project management concepts, or a willingness to earn Agile certification within six months of accepting this position.
* Certification in business analysis, or willingness to earn this certification within one year of accepting this position.
* Effective communication skills, both verbally and in writing.
* The ability to handle multiple projects and tasks and to meet deadlines.
* Experience in organizing and prioritizing assignments with minimal supervision.
* This position requires non-business hours availability for testing, troubleshooting and system upgrades. The successful candidate will serve as a weekly on-call resource once monthly.
What you will earn:
* Competitive pay
* Benefits: several medical plan options, dental, free vision, free life and free disability insurance
* Matching and immediately vested 401(K) plan
* Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
* Opportunity for personal career growth, continued education and mentorship programs
* Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
Risk Analyst
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Summary: The Risk Analyst supports the credit union's enterprise risk management (ERM) framework by identifying, assessing, and monitoring operational, financial, and regulatory risks. This role collaborates across departments to evaluate risk exposure, ensure policy alignment, and uphold compliance with relevant regulations and industry standards. Responsibilities:
Monitor and report on key risk indicators (KRIs) and emerging risk trends
Analyze data to detect anomalies, fraud, or emerging threats
Develop and maintain risk registers and dashboard reports
Prepare risk reports and dashboards for senior leadership and board committees
Support internal and external audit processes, including documentation, follow-ups, and remediation tracking
Analyze loss events and recommend corrective actions
Maintain documentation for risk policies, procedures, and controls
Support business units in conducting risk assessments; aggregate and analyze results to inform enterprise risk reporting
Participate in business continuity planning and vendor risk management
Prepare monthly and quarterly risk reports for senior leadership
Qualifications:
Bachelor's degree in finance, Accounting, Business or Risk Management or equivalent experience (Required)
Minimum of 3+years in risk analysis, data analytics or financial services. (Required)
Strong understanding of credit union operations and regulatory environment (Preferred)
Proficiency in data analytics tools (SQL, Excel, Power BI, Python, SAS) (Preferred)
Detail-oriented with strong organization and problem-solving abilities (Required)
Excellent written and verbal communication skills (Required)
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bond ability, & Criminal Background
What you will earn:
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
100% paid paternity leave
10 paid holidays and generous paid time off plan for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an equal opportunity employer
Title Clerk
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Title Clerk is the individual that performs all processing and coordination functions relative to Titles, Title Transfers and Lien Releases. Responsible for monitoring the timely receipt of auto loan packages from the direct and indirect lending groups. Reviews and completes the paperwork related to titles and liens prepared by the branches and sales groups, organizes the loan package. Files and transfers liens on titles, security agreements, and chattels. Processes payoffs on totaled vehicles. Serves as the Face of Telhio in interactions with the Bureau of Motor Vehicles and local County Clerk of Courts offices. Responsible for filing of UCCs on trailers and any other non-titled vehicles for the direct lending centers. This role interacts frequently with other Telhio lines of business including the branch network, dealer network and title agencies. Responsibilities:
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands credit union mission/values, keeps job knowledge current.
Reviews paid off reports and processes lien releases in accordance with the applicable title status.
Reviews signed paperwork for proper title documents to ensure lien can be recorded. Accurately calculates sales tax on title transfers and verify funds have been collected.
Sends required documents to the Clerk of Courts and mails corresponding documents to members when received.
Mails funding checks to dealerships in a timely manner and updates title check in report.
Certifies letters of Guarantee from Insurance Company. Requests paper titles from FDI for Telhio/CHACO liens and then forwards to insurance companies. Stamps lien release for Metro paper titles and forwards to insurance company. Transfers ownership from member to Telhio with federal odometer marked repo for mileage and security agreement for repossessed vehicles.
Daily review of lien report and timely follow up with dealerships if liens are not perfected within 30 days.
Communicates with Coworkers to ensure timely turnaround for titles and lien releases. Assists other department team members when needed.
Compliance with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.
Qualifications:
1-3 years experience filing and releasing vehicle liens- Required
1-3 years Automotive title experience - Required
1-3 years Data Entry Skills - Required
1-3 years MS Office Skills - Required
Thorough understanding of Loan Documents
Very strong interpersonal skill
Ability to communicate well including verbal and written communication
Strong attention to detail and interest in accuracy
Sound knowledge of general bank operations
Strong organization skills
What you will earn:
Competitive pay
Opportunity to earn incentive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer
Treasury Management Onboarding and Program Specialist
Columbus, OH job
Job Description
Title: Treasury Management Onboarding and Program Specialist
Reports to: Vice President Commercial Services
Supervises: None
Status: Exempt
Objective
The Treasury Management Onboarding and Program Specialist is a critical role responsible for supporting the sales, onboarding and servicing of treasury management products for commercial clients. This role ensures operational efficiency, client satisfaction, and strategic alignment between sales goals and service delivery acting as a key liaison between relationship managers, treasury sales specialists, operations, and clients to ensure seamless execution of treasury solutions.
Duties and Responsibilities
Develops, implements, and maintains comprehensive policies and procedures for Treasury Management onboarding, servicing, and support functions
Ensures timely and accurate onboarding and servicing of clients, maintaining high levels of client satisfaction; support educating clients on product functionality, usage, and best practices through virtual or in-person training sessions
Provides post-sale support and ongoing consultation to optimize client satisfaction and product utilization
Serves as a subject matter expert on treasury products including ACH, wire transfers, remote deposit capture, fraud prevention tools, and liquidity management
Trains new hires and partner sales teams on products/services and identifying/referring Treasury Management opportunities
Oversees the tracking, management, and reporting of Treasury Management referrals from internal partners; ensure timely follow-up, accurate documentation, and conversion tracking to support sales effectiveness and pipeline visibility
Collaborates with Treasury Management Sales Specialists to develop customized solutions and proposals for clients
Identifies and leads continuous improvement efforts; partnering with internal departments (Operations, Compliance, IT, Risk) to resolve issues and improve processes
Maintains a deep understanding of treasury products, industry trends, and regulatory requirements
Develops and maintain documentation, training materials, and process workflows to support team efficiency
Analyzes service metrics and client feedback to identify areas for improvement
Supports strategic initiatives and contribute to product development and enhancement discussions
Assists in other areas as directed by Credit Union management
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Required Qualifications
Bachelor's degree in Business, Finance, or related field required
2+ years of experience in treasury management, banking operations, or commercial client services
Strong knowledge of treasury products and banking systems
Excellent communication, leadership, and problem-solving skills
Ability to manage multiple priorities and work cross-functionally
Proficiency in Microsoft Office Suite and CRM platforms
Preferred Skills
Experience with treasury platforms and onboarding tools
Familiarity with banking regulations (e.g., NACHA, Reg E, BSA/AML)
Proven ability to drive process improvements and enhance client experience
Strong analytical skills and attention to detail
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Travel in market required as needed for client meetings, training, or team collaboration
#CRPKMB
Treasury Management Sales Specialist
Columbus, OH job
Job Description
Title: Treasury Management Sales Specialist
Reports to: Treasury Management Sales Support Manager
Supervises: None
Status: Exempt
Objective
The Treasury Management Sales Specialist plays a critical role in driving revenue growth by delivering customized cash management solutions to commercial clients. This individual will work closely with relationship managers, branch and virtual branch teams and the treasury management sales support team to identify client needs, present tailored solutions, and ensure seamless implementation of treasury services.
Duties and Responsibilities
Develops and executes sales strategies to promote treasury management products and services to new and existing commercial members
Partners with relationship managers, retail and virtual branch associates to identify cross-sell opportunities and deepen client relationships
Conducts comprehensive business needs assessments and delivers strategic, consultative presentations to promote tailored treasury management solutions
Prepares proposals, pricing models, and product demonstrations tailored to business member requirements
Stays current on industry trends, regulatory changes, and competitive offerings to maintain a strong advisory position
Collaborates with implementation and support teams to ensure smooth onboarding and client satisfaction
Meets or exceeds assigned sales goals, revenue targets, and business member retention metrics
Maintains accurate records of sales activities, pipeline development, and member interactions
Serves as a subject matter expert on treasury products including ACH, wire transfers, remote deposit capture, fraud prevention tools, and liquidity management
Engages and trains partner sales teams on products/services and identifying/referring Treasury Management opportunities
Collaborates with marketing and sales leaders, develop and launch sales and marketing initiatives
Identifies and leads continuous improvement efforts; partnering with internal departments (Operations, Compliance, IT, Risk) to resolve issues and improve processes.
Supports strategic initiatives and contributes to product development and enhancement discussions
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback from others
Performs other duties as required by management
Required Qualifications
Bachelor's degree in Business, Finance, or related field
3-5 years successful experience in treasury management sales
Strong understanding of cash management products including ACH, wires, remote deposit, lockbox, positive pay, and liquidity solutions
Excellent communication, presentation, and interpersonal skills
Proven ability to build relationships and influence decision-makers
Familiarity with banking regulations (e.g., NACHA, Reg E, BSA/AML)
Proficiency in CRM platforms and Microsoft Office Suite
Other Requirements
Regular travel in market for client meetings, training, or team collaboration
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#CRPKMB
Sales Training and Enablement Specialist
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. Telhio's mission is to be a trusted financial partner, committed to serving our community with integrity, care and commitment. Every interaction with our members is guided by these core values. We foster a culture of accountability, respect, and inclusivity-embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership. Summary: The Sales Training & Enablement Specialist supports Telhio's member-facing teams by equipping them with the knowledge, tools, and resources needed to drive sales performance and deliver exceptional member experiences. This individual contributor role, reporting to Learning & Development, is responsible for designing and facilitating member service and sales training programs, developing enablement tools, and partnering with sales leaders to identify and close skill and knowledge gaps. This role actively supports Telhio's sales culture which focuses on building trust, creating value, and supporting our members through every step of their financial journey. The specialist helps embed consultative, member-focused sales practices into training and coaching. While the role plays a critical part in increasing sales effectiveness, it does not carry responsibility for member impact and service goals. Responsibilities: Sales Process Support
Design and maintain a unified, member-centric member engagement process adaptable across departments (retail, lending, contact center, etc.).
Partner with sales leaders and frontline staff to standardize member engagement practices while allowing for team-specific customization.
Align enablement efforts with organizational goals and strategies, ensuring consistency without direct accountability for sales performance.
Collaborate with business units and Learning & Development to identify opportunities for process improvement, supporting a culture of continuous learning and operational excellence.
Sales Training & Onboarding
Develop and deliver onboarding and ongoing sales training programs that build product knowledge, system proficiency, and proactive, consultative selling skills to uncover member needs and provide tailored solutions.
Create and maintain training for new and updated products and services, ensuring teams have the knowledge and confidence to position offerings effectively.
Manage relationships with third-party sales training vendors, overseeing content alignment, scheduling, and implementation.
Collaborate with Learning & Development to ensure training design meets instructional standards and supports adult learning principles.
Sales Coaching & Enablement
Facilitate learning labs, member conversation and service skill workshops, and peer coaching sessions.
Observe sales interactions (calls, in-branch, etc.) to identify coaching opportunities and share actionable feedback with leaders.
Equip managers with coaching tools, job aids, and structured frameworks to reinforce learning within their teams.
Enablement Analytics & Feedback Loop
Track and analyze key member engagement and product adoption metrics (e.g., referral rates, product adoption, cross-selling effectiveness).
Use data and stakeholder feedback to continuously improve training content and enablement resources.
Recommend tools, resources, and technologies that enhance frontline team efficiency, member engagement, and sales effectiveness.
Qualifications
High School Diploma or Equivalent (Required)
3-5 years of experience in member service and sales training, enablement, or a related role-preferably within financial services, banking, or credit unions. (Required)
Strong understanding of sales methodologies, the member relationship lifecycle, and high-performing sales culture practices. (Required)
Demonstrated experience applying process improvement and problem-solving methodologies to support team effectiveness and training outcomes. (Required)
Bachelor's degree in education, Organizational Development, Business, or a related field. (Preferred)
Experience with e-learning tools, instructional design platforms, or Learning Management Systems (LMS) (Preferred)
Familiarity with membership and sales systems such as CRMs, referral tracking tools, or digital member engagement platforms. (Preferred)
Proven ability to design and deliver effective training and coaching programs.
Experience using data to evaluate training outcomes and inform improvement strategies
Skilled facilitator and coach with a learner-first mindset.
Excellent interpersonal skills and the ability to collaborate with stakeholders across functions.
Strong organizational and project management capabilities.
What you will earn:
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
6% matching and immediately vested 401(K) plan
100% paid paternity leave
10 paid holidays and generous paid time off plan for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit. Telhio is an Equal Opportunity Employer.
Commercial Loan Closing Specialist
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Commercial Loan Closing Specialist, coordinates the daily administrative function of the Business Services department. In this role, the Commercial Loan Closing Specialist is responsible for loan documentation, administration of loan files, procuring third party work, and conducting pre-close quality control for all business loans including but not limited to commercial real estate, commercial & industrial, lines of credit, and government guaranteed loans. The Commercial Loan Closing Specialist shall also be responsible for business member services, escalated issues and correspondence. Additional responsibilities may include attending community events as a representative of the business service team supporting the department's lending officer and department head.
Responsibilities:
Workflow Management:
* Responsible for assigned loan files from approval through closing.
* Coordinate due diligence with all third-party professionals.
* Facilitate Greeting Meetings with Loan Officer.
* Create and review loan documentation for accuracy and completeness.
* Ensure all approval conditions are satisfied.
* Ensure loan file documents are stacked in proper order.
Due Diligence Responsibilities:
* Order title search/commitment.
* Order appraisals.
* Order environmental reports.
* Communicate with legal counsel.
* Allocate fees and costs correctly.
* Verify wires, while following all applicable policies.
Document Preparation:
* Create documents using LaserPro, in accordance with Telhio's Credit policy and SBA SOP.
* Documents may include full loan packages, changes in terms, and other miscellaneous servicing requests.
* Create checklists to accompany each closing package.
Quality Control:
* Complete pre-closing QC checklist for self or other members of the team.
* Ensure all Sageworks tasks are completed
* Verify all documentation is filed appropriately in Sageworks and in J drive.
* Performs other duties as assigned
* Complies with all policies and standards
Qualifications:
* High School Diploma or equivalent Required
* Bachelor's Degree Business Administration, Finance or Accounting Preferred
* 1-3 years Commercial Loan Processing Required
* 1-3 years Commercial Post Closing experience Required
* 1-3 years Experience with Sageworks / Abrigo Commercial Loan System Preferred
* Knowledge of SBA Standard Operations Procedures Knowledge SBA Loan Policy and Products (Low proficiency)
* Ability to read and understand bank, financial statement and tax return documents (Medium proficiency)
* Decision making skills (Medium proficiency)
What you will earn:
* Competitive salary
* Opportunity to earn incentive and bonus
* Benefits: several medical plan options, dental, free vision, free life and free disability insurance
* Additional financial incentive programs for employees enrolled in our insurance
* 6% matching and immediately vested 401(k) plan
* Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
* Opportunity for personal career growth, continued education and mentorship programs
* Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
IT Systems Analyst
Columbus, OH job
Provide technical and project support for applications supported by the IT Finance Application Support team: Activity Based Costing, BSE (Banker Sales Environment), Computershare, Oracle EPM EPBCS (Essbase), Finance Information Reporting, Profisee (EDM), Wdata & Wdesk.
Responsibilities will include (but not limited to):
+ Research problems and take appropriate action to correct
+ Test and implement new software or software updates
+ Develop and provide user training for new and existing applications & procedures
+ Create and/or maintain documentation to support policies or procedures.
+ Respond to questions and provide technical support as needed.
+ Production Support (Incident management)
+ Create project documentation (Scope, Requirements, etc.)
Basic Qualifications:
+ Bachelor's degree (Or equivalent professional experience)
+ 2+ years of experience using SQL to create queries
+ 2+ years of experience with Agile or Waterfall delivery models.
+ Preferred Skills:
+ Excellent verbal and written communication; ability to explain and understand IT related concepts and processes
+ Highly motivated with strong organizational, analytical, decision making, and problem-solving skills
+ Ability to handle multiple priorities and effectively prioritize, drive, and execute tasks to completion within defined SLAs in a high-pressure environment
+ Experience with Zena automation or similar tools.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
57,000.00 - 113,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Relationship Banker
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position
The Relationship Banker at Telhio Credit Union, you will be accountable for uncovering and satisfying the needs of our members; Being a trusted advisor for our members and be the "One Telhio" solution for our members. Your key focus will be to ensure that you deliver extraordinary service and innovative financial solutions to our members. This is a full time position working Monday through Friday (9am - 6pm) and rotating Saturdays (9am - 1pm). Responsibilities:
Perform all transactions in DNA accurately and efficiently (i.e. Cash Withdraws, Deposits, loan payments)
Process Credit Card payments in our 3rd party portal
Perform all IRA/HSA/etc. transactions in Ascensus
Open IRAs and HSAs in Ascensus.
Process member requests for wires, as needed.
Inform Members about products, services, and current promotions
Cross-sell credit union products by answering inquiries; informing members of new services and products promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
Conform/Comply with all applicable Telhio policies, procedures, and regulations.
Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
Balance cash drawers accurately.
Complies with credit union operations and security procedures by participating in all dual-control functions.
Witness and assist in audits as requested.
Open all consumer accounts in DNA.
Perform all account maintenance for consumer and business members.
Process any, and all, disputes for consumer and business members.
Closes loans, when needed, for members in branch.
Qualifications:
High School Diploma or Equivalent (Required)
Associates degree (Preferred)
1-3 yrs - Experience in Member/Customer Service (Required)
1-3 yrs - Experience in Financial Services (Preferred)
Notary License (Upon hire/ Required)
NMLS Designation (Upon hire/ Required)
Effective communication skills (oral and written)
Excellent Time management
Attention to detail
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
What you will earn:
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
6% matching and immediately vested 401(K) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Assistant Branch Manager
Telhio Credit Union job in Reynoldsburg, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Assistant Branch Managers are responsible for assisting and supporting the Branch Relationship Manager in the administration and efficient daily operation of their branch office, including the areas of operations, lending, product sales, member service, and security and safety in accordance with the Credit Union's objectives. They are the on-the-floor trainer for all new staff and lead by example in their sales and service activities. The focus of the Assistant Branch Manager is to assist the Branch Relationship Manager in creating a warm, friendly, and fun environment within the branch, believing that happy employees lead to happy members. Responsibilities:
Identify opportunities for cross-selling various financial products and services.
Provide leadership and guidance to branch staff, ensuring a positive work environment
Oversee day-to-day branch operations, including customer service, staff scheduling, and problem resolution.
Establish and maintain strong relationships with clients, providing exceptional service and financial guidance.
Analyze clients' financial needs and offer personalized solutions
Ensure client confidentiality and data security.
Stay current with all banking regulations, policies, and procedures
Maintain accurate records of sales activities, client interactions, and branch operations.
Prepare and submit reports as required by the branch and regional management.
Engage in community events in partnership with the Branch Relationship Manager and Marketing Team
Other job duties and functions as assigned by leadership
Mentor, coach and motivate other team members (new and existing)
Inform and update staff regarding new marketing promotions
Ensure on the floor marketing materials are current
Follow up training for staff as needed
Open and Close Branch
Branch Audits
Ability to review, correct and approve timecards
Manage & Lead Staff to conduct Branch Operations except for: Performance Reviews and taking corrective action with employees
Required Qualifications:
High School Diploma/Equivalent (Required)
Associates degree (Preferred)
1-3 years leadership experience (Required)
4-6 years of Retail Banking experience (Required)
Notary License (Upon hire/ Required)
NMLS Designation (Upon hire/ Required)
Demonstrates in depth knowledge of financial products and banking regulations
Demonstrates strong member advisory skills
Demonstrates experience with/broad understanding of personal and commercial financial solutions
What you will earn:
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Credit Review Officer
Columbus, OH job
The Credit Review Officer reports to a Credit Review Group Manager or Team Lead. The ideal candidate is a proven credit risk professional with an exceptional delivery track record within commercial lending, non-traditional credit risk or credit data analytics. The CRO independently evaluates and reports on the effectiveness of the credit processes that produce and monitor assets that generate credit risk.
Duties and Responsibilities:
* The candidate should possess a detailed working knowledge of the methodologies and techniques for performing credit risk review engagements and continuous monitoring activities associated with a strong independent credit review function.
* Participate in the execution of Commercial credit review program assignments in accordance with departmental policy and procedures to effectively assess: credit risk inherent in products/services and related activities, adherence to credit policies and procedures, compliance with legal and regulatory requirements, and exam results to determine if issues exist and improvement recommendation are necessary.
* Review transactions and/or mine/analysis broader portfolio data for the quality of underwriting, client selection, adequacy of portfolio/risk management, and compliance with HNB Credit Policy; document conclusions that are concise, accurate and facilitate aggregation for reporting to the intended audience.
* Compile and structure data from multiple sources (internal and external), create and accurately summarize results that are easily utilized by the end-user.
* Conducts periodic risk assessment processes and/or on-going data analysis reporting to identify emerging risks and factors that necessitate amendments to the annual plan.
* Attend segment/business credit risk management committee meetings aligned with area of subject matter expertise; act as a risk management resource to the business units; communicate key takeaways to broader Credit Review team.
* Identify and communicate emerging risk issues to provide feedback and recommendations to enhance credit risk management practices across the enterprise.
* Able to develop and maintain working relationships with bank management, and the broader credit review team in order to effectively and efficiently execute review responsibilities.
* Provide CR senior management with information regarding the identification, measurement and management of credit risk for assigned business units.
* Strong verbal and written communication skills as well as ability to manage engagements/projects within allocated timeframes
* Performs other duties as assigned.
Basic Qualifications:
To succeed in this demanding role, the candidate ideally possesses a strong combination of the following experiences and capabilities:
* Bachelor's Degree or 4 years of related commercial lending experience
* 5+ years of related experience in Commercial credit review, risk management, commercial underwriting or business analysis
Preferred Qualifications:
* Working knowledgeable of credit risk management and control frameworks
* Working knowledge of MS Access, Excel, PowerPoint, Word, and credit/statistical analysis tools
* Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals
* Preferred degrees: Accounting, Finance, Economics, Business or Statistics related field;
* Technical accounting (GAAP) or financial statement analysis knowledge
* Conflict management
#LI-NG1
#LI-Onsite
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$70,000-$140,000 annually
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Auto-ApplyMortgage Servicing Specialist
Telhio Credit Union job in Columbus, OH
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Mortgage Servicing Specialist is the individual that performs all servicing functions relative to first mortgage, including but not limited to notifications, collections, accounting and tax preparation, monitoring and payment of escrow accounts, annual escrow analysis, payment and logging of first mortgage bills, and performs general office duties for the department. Responsibilities:
Sets up Mortgage Loan files for entry into Telhio Servicing Platform:
Funds New Mortgage Loan in Core System.
Review servicing package for accuracy to complete maintenance in DNA.
Sends RESPA required disclosures along with Welcome Letter and ACH form.
Ensures that loans meet requirements sufficient in force for Hazard/Flood coverage.
Services 1st Mortgage Loans.
Handles all 1st Mortgage calls, emails, and mail.
Process non-cash transactions, payment receipts and disbursements.
Research and process corrections and reworks.
Monitors ARM rate changes and generates notifications.
Collections:
Contacts member and/or agent when insurance is going to lapse, to rectify the situation.
Responsible for placing “Forced Placed Insurance” when necessary.
Advises Asset Protection of delinquent property taxes.
Process PMI cancellation upon Asset Protection and member requests when applicable.
Escrow Analysis, Preparation and Delivery:
Monitors and process escrow account disbursements for Hazard Insurance, Property Taxes and Private Mortgage Insurance. Performs annual escrow analysis, preparation and delivery.
Create and cancel escrow accounts upon member request per policy guidelines.
Sends annual PMI letters to all applicable members and notifies them of cancellation of PMI insurance when below 78% LTV.
Accounting and General Ledgering:
Process non-cash transactions, payment receipts and disbursements.
Processes payoff request and forwards to Sales.
Processes paid out loans and final documentation.
Balances MPP reports and orders funding for Investors.
Analytics and Reporting:
Perform yearly escrow analysis.
Stays current on all REGs.
Completes all required training and classes.
Qualifications:
1-3 years Mortgage servicing experience. Preferred
1-3 years accounting experience (General Ledgers and Accounts Payables) Preferred
1-3 years Working knowledge of mortgage products and services Preferred
1-3 years Experience with ACH Transactions/ Postings Preferred
1-3 years Experience with FHA & VA Loan Preferred
1-3 years Experience with MS Word, Excel Preferred
Fundamental knowledge of Bank Regulations.
Knowledge of Procedures High Excellent accuracy and attention to detail.
Excellent Customer Service Skills.
Very strong interpersonal skills.
Strong financial and analytical skills.
Proficient in MS Office applications required.
Possess solid time management skills.
Excellent oral communication skills.
Must be able to handle multiple projects and tasks and meet deadlines.
Must be organizes and prioritize work assignments with minimal supervision
Flexibility relative to work schedule High Ability to work in fast-pace environment
Ability to work some overtime and some weekends required
High School graduate or G.E.D.
Telhio applicants must be able to pass a background check including Credit, Drug Screen, Bondability, & Criminal Background
Must have a valid/unexpired driver's license
What you will earn:
Competitive pay
Opportunity to earn incentive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer