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Territory representative skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical territory representative skills. We ranked the top skills for territory representatives based on the percentage of resumes they appeared on. For example, 11.7% of territory representative resumes contained customer service as a skill. Continue reading to find out what skills a territory representative needs to be successful in the workplace.

15 territory representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how territory representatives use customer service:

Established and called on multiple levels of management, maintained strong customer relationships ensuring new business and superior customer service.
Launched new products Handled all customer service issues within assignment Developed promotions at wholesale, distributor and retail levels

2. Patients

Here's how territory representatives use patients:

Designed and facilitated educational and informative sales presentations and workshops for patients, family members, physicians and nurses.
Administered office operations for clinical care center; communicated with patients to schedule appointments and coordinate care provisions.

3. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how territory representatives use customer relationships:

Build lasting customer relationships with high schools and scholarship organizations with business partnership programs.
Establish effective customer relationships to ensure products receive maximum in-store exposure.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how territory representatives use crm:

Managed and developed an extensive sales pipeline using SalesForce CRM products and phone-oriented lead development techniques.
Prioritized daily tasks using CRM and Outlook in order to effectively expand client relationship and resolve issues.

5. Territory Development

Here's how territory representatives use territory development:

Conducted client interviews from self-generated leads through new territory development.
Developed Lincoln's largest single home improvement account Authored sales program for new product penetration and distribution Territory development and management

6. Food Handling

Here's how territory representatives use food handling:

Train food service establishment staff on safe food handling practices and proper cleaning and sanitizing methods.

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7. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how territory representatives use product knowledge:

Developed and maintained in-depth product knowledge, specific patient types, and managed care information relative to assigned territory.
Selected as Regional Field Sales Trainer in 1991 for new and existing representatives due to mentoring ability and key product knowledge.

8. Food Safety

Here's how territory representatives use food safety:

Deliver food safety program to grocery stores and club warehouse locations that include conducting regular food safety and sanitation inspections.
Deliver corporate food safety programs to retail food establishments that include conducting regular food safety and sanitation inspections.

9. Sales Territory

Here's how territory representatives use sales territory:

Consulted business customers in a high-profile and large-volume sales territory.
Assigned SW Wisconsin sales territory for public school districts, Madison Public Schools, MATC satellite school system and UW Madison.

10. Working Independently

Here's how territory representatives use working independently:

Developed and enhanced existing relationships with customers while working independently and maintaining my own schedule.
Developed and enhanced existing relationships with consumer base while working independently to grow the national programs and product base.

11. Customer Satisfaction

Here's how territory representatives use customer satisfaction:

Educate and negotiate strategies with store management to maximize profits and ensure continued customer satisfaction and product placement.
Strengthened communication with all CF Care Centers to ensure customer satisfaction within territory and increase sales productivity.

12. Trade Shows

Here's how territory representatives use trade shows:

Engage attendees and demonstrate at local, state, regional, and national conventions, seminars, and trade shows.
Attended national trade shows educating target distributors and end users on the advantages of Milwaukee's focus product categories.

13. Plumbing

Here's how territory representatives use plumbing:

Installed sanitation devises, Plumbing and electrical Troubleshoot electrical and plumbing equipment.

14. Territory Management

Here's how territory representatives use territory management:

Organized market strategies, product presentations and programs, market analysis reporting, and strategic territory management.
Managed daily administrative responsibilities to ensure proper territory management records and information to maximize future opportunities.

15. Sales Strategies

Here's how territory representatives use sales strategies:

Created and implemented highly effective sales strategies and established strong relationships at hospitals and surgical centers.
Revitalized struggling territory by executing targeted sales strategies and providing exceptional account management to clients.

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What skills help Territory Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on territory representative resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What territory representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young territory representatives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a territory representative stand out to employers?

Jacqueline Babb

Assistant Professor of Digital Marketing, Director of Graduate Studies, Aurora University

Technical skills paired with strong communication, flexibility in thought, diversity, and creative problem solving are a winning combination for job candidates. Candidates with a strong acumen in data analysis and storytelling are marketable right now.

Do you want to know more?

List of territory representative skills to add to your resume

The most important skills for a territory representative resume and required skills for a territory representative to have include:

Customer Service
Patients
Customer Relationships
CRM
Territory Development
Food Handling
Product Knowledge
Food Safety
Sales Territory
Working Independently
Customer Satisfaction
Trade Shows
Plumbing
Territory Management
Sales Strategies

Excellent Interpersonal
Sales Training
Sales Growth
Market Share Growth
Sales Volume
Store Management
Relationship Building
Corporate Liaison
Sales Presentations
Product Line
Sales Quota
Cardiology
Internal Medicine
Business Reviews
Neurology

Sales Reps
Business Development
Sales Objectives
Product Demonstrations
Family Practice
Cold Calls
Pharmaceutical Products
Sales Results
Medical Sales
Professional Selling
Business Relationships
Direct Sales
Hypertension
POS
Alzheimer

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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