The Farmer's Dog jobs in Nashville, TN

Who We Are The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the multi-billion dollar pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised significant funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You'll Come In Are you a dog person who has always thought that there was a better way to deliver service - simply, easily and with love - just like our food? Do you have a desire to engage in meaningful conversations while helping our customers improve the quality of their dog's lives? Are you passionate about the idea of disrupting the pet food industry and providing healthy human grade food for dogs? Our Customer Experience Department (CX) is looking for people who will be the eyes and ears of our customer service organization. We need people who can consistently deliver a positive, world class customer experience via phone, email, and text. Our goal is to resolve customer queries with fast, friendly, and courteous service. Service can include responding to inquiries regarding billing, delivery status, account information, updating payments methods, nutritional information and general questions about subscriptions. This opportunity is a full-time role of 40 hours per week. Candidates must be able to commute to and work from our Nashville office on-site. How You'll Make An Impact Deliver exceptional customer service through inbound phone contacts, email, text and chat. Resolve customer issues with a high degree of empathy while building value in our products. Respond to customers in a timely manner with thorough and accurate information. Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience. Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. People Leads/Managers and Cross-Functional Leads. Comply with all company and department policies and procedures. We're Excited About You Because You provide service with a human touch to each and every customer you help. You are exceptionally comfortable speaking on the phone with customers. You are resilient. You've developed skills that allow you to overcome the daily challenges of a CX role. You're flexible and comfortable balancing multiple priorities when needed. You are proud of your ability to de-escalate unhappy customers and turn them into advocates. You pride yourself on your outstanding interpersonal and organizational skills. You thrive on going above and beyond for people and treating each customer conversation as unique. You operate with ownership, are a self-starter, and have a strong attention to detail. You keep a positive demeanor as you learn, grow, and develop in a new environment. You speak Spanish? That's a plus! While not required, Spanish language skills may be helpful when supporting our customers. You are uniquely YOU! We've found that dog lovers with a variety of backgrounds and interests can excel. Whether you're starting your career or looking for a career change, we encourage you to apply! Office Guidelines: We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives - leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone's welcome at the dog park.” No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park- just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we're listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. Benefits Dog-friendly office in Nashville area Market-competitive hourly compensation and equity packages Comprehensive Healthcare, Dental, and Vision Competitive 401k plan with company match 12 week paid parental leave Discounted fresh food for your pup Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug Equal Employment Opportunity Statement The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights. Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************. #LI-Onsite