Towne Park jobs in San Diego, CA - 131 jobs

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly rate is $17.00 - $18.00 per hour with a $2.00 shift differential based on working overnight shift. Work Schedule: The work schedule for this position is overnight shift. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

A leading hospitality company is seeking a Lead Marketing Field Agent in San Diego, California. The role offers up to a $2000 sign-on bonus, competitive pay, and various benefits. Responsibilities include leading the marketing team, scheduling sales presentations, and ensuring excellent guest experiences. Ideal candidates will have sales or customer service experience and enjoy engaging with guests. Successful candidates may be required to work flexible schedules, including weekends and holidays. #J-18808-Ljbffr

Close Inclusive Collection Job Postings Notification "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. " 97,800.00 Yearly US Dollar (USD) pay basis Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director Group of Sales (DOGS) is responsible for driving sales performance for Alila Marea Beach Resort Encinitas. While supporting corporate and leisure business is important, the primary focus of this role is on group business with a strong emphasis on hotel-wide buyouts. This role supports the Director of Sales & Marketing in achieving revenue goals through proactive sales efforts, account management, and strategic business development. The DOGS plays a critical role in positioning the resort as a premier destination for luxury groups, incentives, and exclusive buyout events, while embodying Alila's brand values of authenticity, wellness, and connection to place. Key Responsibilities Sales Leadership & Strategy Support the DOSM in developing and executing the resort's group-focused sales strategy to achieve revenue targets. Proactively solicit and secure group and buyout business through direct sales efforts, client entertainment, site inspections, and industry events. Analyze market trends, competitor activity, and industry demand to identify opportunities for large-scale group and buyout growth. Account Management & Business Development Manage a portfolio of key accounts with a focus on group, incentive, and buyout opportunities, ensuring consistent engagement, relationship development, and revenue contribution. Identify and cultivate new business opportunities across high-value segments, including corporate meetings, incentive groups, and exclusive hotel buyouts. Partner with Hyatt Sales Force (HSF), Hyatt Prive, Virtuoso, and other luxury travel networks to maximize group and buyout exposure. Work closely with Revenue, Marketing, Events, and Operations teams to ensure alignment in group mix, buyout execution, and brand positioning. Participate in weekly revenue strategy meetings, contributing insights to optimize rate, mix, and pace for group and buyout business. Support the DOSM in mentoring and developing Sales Managers and Coordinators. Client Engagement & Representation Represent Alila Marea at trade shows, client events, sales missions, and community partnerships with a focus on attracting group and buyout business. Host site inspections, FAM trips, and client experiences that reflect the unique identity of the resort and demonstrate the value of exclusive use opportunities. Act as an ambassador of the Alila brand, upholding its ethos of sustainable luxury and personalized hospitality. Qualifications Bachelor's degree in Hospitality, Business, or related field preferred. Minimum 5 years of progressive sales experience in luxury hospitality, with strong group, incentive, and buyout market knowledge. Proven track record of achieving sales targets and cultivating high-value client relationships. Excellent communication, presentation, and negotiation skills. Strong business acumen with the ability to analyze data, forecast, and create actionable group-focused sales strategies. Experience with Hyatt systems (Delphi.fdc, Envision, Opera, HyattNet, etc.) strongly preferred. Passion for wellness, lifestyle hospitality, and luxury service standards. Success Factors Consistently drives group and buyout production while maintaining profitability. Builds strong partnerships with corporate clients, incentive planners, and luxury travel advisors. Contributes to a collaborative, high-performance sales culture under the leadership of the DOSM. Embodies Alila's values of authenticity, sustainability, and meaningful connection with guests. The Pay range for this position is $97,800 - $120,000, depending on experience. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our family is always growing. Want to be in the know? #J-18808-Ljbffr

Close Inclusive Collection Job Postings Notification Lead Marketing Field Agent - Up to $2000 Sign-On Bonus potential* Currently Offering: Up to $2000 Sign-On Bonus potential* Up to $2,000 with 1 year of marketing timeshare experience* *$1,000 paid after forty-five days, *$1,000 paid after six months of employment Up to $1,000 with no timeshare experience* *$500 paid after forty-five days, *$500 paid after six months of employment * Additional terms and conditions apply to the Sign-on Bonus Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position As a Marketing Coordinator Lead, a typical day will include: Acts as team lead and assists with scheduling needs. Provide feedback to managers regarding individual performances, recommend any additional training needed. Schedules sales presentations and manages customer expectations. Provides the highest level of service to exceed budgeted sales presentations and volume production goals. Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services. Use persuasive techniques that maximize revenue while maintaining existing guest loyalty. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Marketing Coordinator Lead: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone. Available to work a flexible schedule to include weekends and holidays. Concierge, telemarketing and/or sales experience preferred. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Our family is always growing. Want to be in the know? #J-18808-Ljbffr

Mission Pacific Beach Resort - Valle Restaurant The goal of the Chef de Cuisine at Valle restaurant is to manage all aspects of the culinary team as a right-hand person to the Executive Chef, Roberto Alcocer. The Chef de Cuisine will take council from the Executive Chef to create, implement menu and manager culinary staff. Valle is a one-star Michelin restaurant, for two consecutive years, and we are looking for a Chef de Cuisine that can help take Valle to the next level for a second star. Previous Michelin star restaurant experience required. Responsibilities include: Act as senior leadership by developing and assuming key management responsibilities Assume the role of liaison between all dining room operations and culinary staff Supervise the preparation and cooking of various food items Develop and implement creative menu items within the restaurant concept Plan, coordinate & implement special events and holiday functions Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring May manage other key culinary leadership rolls including supervisor and other less senior Sous Chefs Lead and coach the team towards achieving exceptional guest service and employee satisfaction results Monitor food production, ordering, cost, and quality and consistency on a daily basis Assist with payroll duties Participate in marketing events directly related to their specific restaurant Understand the quality requirements and expectations of the restaurant. Prioritize daily work schedules with fellow Chefs and Stages. Assure all necessary items are in the restaurant at the start of the shift through personal inspection. Communicate any needs in an appropriate time frame, ensuring all ingredients represent our quality standards and are in line with the standards established by the Management Team. Communicate any discrepancies in a timely manner. Assure all areas is finished and organized in a timely manner and to the standard of the restaurant. Responsible for the efficient, consistent, accurate and organized production of requested by the Sous Chefs, Chef de Cuisine, and Executive Chef. Assist in training and mentoring of your team members to assist them in achieving the team's vision. Maintain an accurate recipe book and journal for techniques, making sure it is current with the menu and companies documentation procedures. Collaborate when appropriate in menu changes and development. Ensure that all food and products are consistently prepared and served according to Valle's recipes, portioning, preparation, serving and health standards. Organize and prioritize daily responsibilities to ensure their timely completion. Maintain a clean, sanitary, and safe work environment. Keep all areas clean and organized at all times. Work in tandem with the team to ensure standards are met or exceeded as it relates to appearance of the facilities, sanitation, and cleanliness through training of employees and creating a positive, productive working environment. Communicate effectively with all team members to assure standards are achieved. Take appropriate action to rectify any issues that may arise. Ensure equipment is kept clean and in excellent working condition. Attend all scheduled employee meetings and come prepared to contribute to ideation sessions. Provide mentorship to new and less experienced staff members. Flexibility to work varying shifts, evenings, weekends, holidays, and overtime as business dictates. All other duties as assigned by supervisor. Compensation + Benefits · Pay: Ranging from $70,600 - $88,100 · Medical, Dental, Vision Plans · Paid Time Off - Vacation, Sick · 401(k) w/ company discretionary match · Employee Assistance Program - free counseling sessions annually for you and your household members · Employee Dining Discounts · Complimentary Employee Meal · Educational Reimbursement Opportunities · Free Parking · 12 Complimentary Room Nights Any Hyatt · Hyatt Family/Friend Room Discounts · Referral Bonuses · Uniform Qualifications In an ideal world, you have: · Michelin star restaurant experience · Preferred experience in Mexican Cuisine · Minimum 3 years of fine dining restaurant and culinary experience in a leadership role. · Commitment to quality, excellence, and genuine hospitality · Passion for creating unique guest experiences, food, and beverage · Highly organized and self-motivated, with the ability to manage multiple priorities under time constraints · Ability to listen, communicate, and make connections · Commitment to quality technique and continued refinement of skills. · Commitment to constant growth and professional development. · The ability to read, write, and speak English fluently. · Basic math and computer skills. · Punctual and reliable · Ability to speak and hear, see, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Be able to work in a standing position for long periods of time. · Be able to reach, bend, stoop, kneel, push, pull, climb stairs/ladders, and frequently lift up to 50 pounds. · Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. · Preferred bilingual, English / Spanish. ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS · Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards · Must be able to lift and carry up to 50 pounds · Ability to stand and/or sit for prolonged periods of time · Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment KEY COMPETENCIES · To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members · To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans · To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another. · To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance · To be flexible, responding quickly and positively to changing environments · To maintain high team, focus via cooperation and support to other team members in the pursuit of department goals All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent. The Assistant Operations Manager - Rooms department is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. **SALARY** The Salary For this position is $61,800 to $74,100This is the pay range for this position that Manchester Grand Hyatt San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. **BENEFITS** Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care after 30 days of Full Time employment, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary parking and many more! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment. + Refined verbal and written communication skills. + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. + 2-3 years of progressive hotel Rooms Management experience + Service oriented style with professional presentations skills + Hotel/Hospitality degree an asset + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line + Must be proficient in Microsoft Word and Excel + Must have excellent organizational, interpersonal and administrative skills **Primary Location:** US-CA-San Diego **Organization:** Grand Hyatt San Diego **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** SAN034595 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

A leading global hospitality company is seeking a Director of Group Sales for their Encinitas location. This role focuses on driving sales performance for the resort primarily through group business with a strong emphasis on hotel-wide buyouts. The ideal candidate will have over 5 years of experience in luxury hospitality sales, a proven ability to achieve sales targets, and strong skills in account management and client engagement. This position offers a competitive salary in a prestigious environment. #J-18808-Ljbffr

Full-time Description Pechanga Gas Station and Mini Mart offers a wide range of products and services including convenience, and grocery items, gasoline, propane, car wash, detailing services and quick service Mexican food. The Attendant is responsible for providing excellent service support to the operation which is open 24 hours a day, seven days a week. This position requires the individual to have great attendance and be flexible to work all shifts including nights, weekends, and holidays. Pechanga's Core Values: We are part of the Pechanga family. We take pride in our core values which are Pride, Passion and Professionalism. We strive to meet our Pechanga Service Guarantees : Know your Pechanga, Exceed Expectations, Pride in Appearance, Build Relationships, Acknowledge all Guests Pechanga Service Agreement: Gas Station and Mini Mart Attendants are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Maintain organization and cleanliness of the property at all times (inside and outside, the pump islands, mini mart, car wash area, propane station, landscaping, driveways, back patio, parking lot, floors, shelves, coolers, storage areas, eating areas, register area, breakroom and restrooms). Adhere to Company Policies and Procedures. Accountable for the use and care of property equipment (keys, hand held devices and radios). Provide support to the daily operations of the Gas Station, Mini Mart, and Car Wash transactions on the property. Troubleshoot car wash, propane dispensing station, and gas station pumps when issues arise. Acknowledge every customer with exceptional and courteous customer service. Establish and maintain cooperative and effective working relationships with team members. Provide solutions to customer requests and respond quickly with excellent service. Report all suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur. Scan mini-mart items including foods, convenience. Check in vendors (supplies and product) and ensure all deliveries are properly received, counted and checked for quality. Report any discrepancies in the deliveries immediately to the Warehouse Supervisor and/or upper management. Merchandise and restock products daily while adhering to proper product rotation. Conduct routine checks of spoilage and waste of products and process them accordingly. Perform quarterly inventory counts. Assist Warehouse Supervisor in conducting the underground storage tank audit monthly. Dispense propane for tanks and RV customers. Perform additional duties as assigned by Management. Requirements Education and Experience: · Must be twenty-one (21) years of age. · Minimum of one (1) year hospitality, retail or related experience required. · Must have valid driver's license with no restrictions. · Ability to perform basic mathematical computations. · Cash handling, Point-of-sale and Inventory management software experience is a plus.

Find your place at Hyatt Regency La Jolla: At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, Authenticity. Innovation, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by the team's spirit and camaraderie given to one another. Service-Orientation, Hyatt is customer focused by providing authentic hospitality in every way every time. Authenticity, We encourage all colleagues to bring their authentic selves to work each day, which is at the core of our purpose, to care for people, so that they can be their best. Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you. Love where you work! What are the additional benefits to working at the Hyatt Regency La Jolla? Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including: * Medical, Dental and Vision for you and your dependents * 12 Complimentary hotel room nights at Hyatt properties world-wide * Unlimited Colleague and Friends & Family discounted room rates at Hyatt properties world-wide * Vacation, sick, and new child leave * Bereavement and jury duty pay * Retirement savings plan (401K) with employer match * Employee stock purchase plan * Flexible Spending Account (FSA) * Tuition Reimbursement * Complimentary Employee Meals * Direct deposit * And so much more! About the Role - General Maintenance Mechanic The General Maintenance Mechanic will be responsible for general shift coverage including guest requests and overall hotel maintenance requests. The General Maintenance Mechanic must possess strong trouble-shooting skills in all areas of maintenance including guest rooms, meeting space, public areas, and back of house areas including kitchen, laundry, electrical, mechanical and HVAC systems. The ideal candidate should have a strong background in mechanical HVAC and will be responsible for maintaining all HVAC equipment with the support of others on the Engineering team, in addition to fulfilling all other general engineering maintenance responsibilities. Basic Job Duties and Expectations: * Responds to guest request calls * Performs routine public area and guest room repairs * Performs routine mechanical, plumbing and electrical troubleshooting and repairs in guest rooms * Performs repairs and maintenance on kitchen equipment * Occasionally is required to paint, typically as a part of repairs to areas where work was performed. * Responsible for ongoing and preventative maintenance and minor repairs to all laundry equipment including washers, dryers, and all other equipment in the laundry department. * Assists Engineering department and hotel through awareness and participation in energy management program * Creates and submits purchase requisitions for approval and maintains adequate stock of tools and materials needed to perform job duties. * Maintains inventory of parts and tools. * Acts as a part of the emergency response team at the hotel, as necessary, in the event of an emergency. * Responds to any trouble calls or codes (1-4) that are called. * Assists with set up of equipment for special events * May assist in providing direction to employees of classifications Engineer A and B * May assist highly skilled Engineering personnel with other items such as Refrigeration and HVAC maintenance, etc. * Maintains maintenance log and records. * May be required to perform other duties as required by Management. Wage Information: The hourly rate for this position is $29.00-$31.00/hr. This is the pay rate for this position that Hyatt Regency La Jolla reasonably expects to pay. All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This is not your typical career opportunity. At Mission Pacific Beach & The Seabird Resorts, part of the independent collection by Hyatt, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. We're looking for an individual who embodies the luxury lifestyle experience. A passion for delivering best in class experiences, exceptional hotel service and the ability to engage with internal and external teams is desired. As an Event Coordinator, you will play a crucial role in assisting and providing office support to our Event team. You will work closely with the Event Managers to ensure every detail is meticulously handled, from initial concept to final execution. The Events Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. The hourly rate for this position is $23.00/hr Responsibilities- This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs. Administrative Responsibilities: * Perform administrative tasks related to event management, amenities, EO, Resume. etc * Provide general support to the event management team. Handling Room-Only Groups: * Coordinate and manage room-only group bookings. * Liaise with clients to confirm booking details and special requests. Small Corporate Groups: * Handle corporate groups with 30 rooms or less. * Provide personalized service to ensure client satisfaction. * Manage events and room blocks and monitor group reservations. Internal Booking Management: * Oversee internal booking processes. * Ensure accurate and timely entry of booking information. * Coordinate with other departments to ensure seamless operations. Event and Sales Leads Assistance: * Support the event and sales teams in handling leads and phone calls. * Follow up on leads and maintain detailed records. Hyatt has a very competitive benefit package for colleagues, which may include: * 12 Complimentary hotel room nights at Hyatt hotels world-wide * Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide * Bereavement and jury duty pay * Vacation, sick, and new child leave * Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, * Retirement Savings Plan option (401K) with employer match * Employee Stock Purchase Plan * Complimentary employee meals * And so much more!

**Find your place at Park Hyatt Aviara:** Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. **About the Role - Lifeguard** The Lifeguard is a support position to the Recreation Department. Responsibilities include maintaining a safe, clean pool environment. This person must be customer service oriented and be able to provide hotel information as well as assist with recreation rental equipment. The person in this position will observe swimmers, protect life, prevent accidents, enforce regulations and do related work as required. **Key Responsibilities** + Observe the activities of swimmers in and around a public pool to assure that policies, rules, and regulations are observed, and hazards are eliminated or minimized + Maintain group and individual discipline Rescue persons in danger and provide first aid as necessary Give accurate information about aquatic facilities and programs. Assist in conducting special events and in the maintenance operation of aquatic facilities + Other duties as assigned **Wage Information** The hourly rate for this position is $20.00. This position is part-time. **Hyatt has a very competitive benefit package for colleagues, which may include:** · Complimentary Employee Meal and Parking · Complimentary hotel nights and discounts at Hyatt properties around the world · Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account · Paid holidays, vacation and sick leave · 401K with Matching · Employee Stock Purchase Plan · Educational Reimbursement · And so much more! **Qualifications:** **Possess current certificates in the following:** · CPR/AED for the Professional Rescuer (CPR-FPR) · Lifeguard Training **Knowledge of:** · Principles and techniques of preventive lifeguarding, water rescues, first aid, and CPR **Ability To:** · Swim with proficiency and endurance · Analyze situations and adopt a quick, effective course of action · Maintain constant observation of an assigned area to identify signs of danger · Deal effectively and tactfully with guests, and work cooperatively with others **Highly Desirable:** · Experience as a lifeguard · Title 22 Certificate · EMR Certificate · Equivalent training certificates will be accepted if approved by the County of San Diego EMS authority · EMT Certificate · Equivalent training certificates will be accepted if approved by the County of San Diego EMS authority **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran._** **Primary Location:** US-CA-Carlsbad **Organization:** Park Hyatt Aviara Resort **Pay Basis:** Hourly **Job Level:** Part-time **Job:** Golf and Recreation **Req ID:** CAR005486 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Find your place at Hyatt Regency La Jolla: At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is exemplified through our mission, values, and goals, which are grounded in the principles of Innovation, Respect, Service Orientation, and Authenticity. Innovation, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by the team's spirit and camaraderie given to one another. Service-Orientation, Hyatt is customer focused by providing authentic hospitality in every way every time. Authenticity, We encourage all colleagues to bring their authentic selves to work each day, which is at the core of our purpose, to care for people, so that they can be their best. Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you. Love where you work! What are the additional benefits to working at the Hyatt Regency La Jolla? Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including: * Medical, Dental and Vision for you and your dependents after 30 days of Full-Time employment * Paid Holidays, Vacation and Sick Leave * Unlimited growth potential * 12 Complimentary hotel room nights at Hyatt properties worldwide * Unlimited Colleague and Friends & Family discounted room rates at Hyatt properties worldwide * 401k Retirement Savings Plan with employer matching * Flexible Spending Account (FSA) * Tuition Reimbursement * Complimentary Employee Meals * And So Much More! About The Role - Sales Coordinator The Sales Coordinator provides essential administrative and operational support to the Sales and Events teams. This role is responsible for coordinating communications, preparing for site visits, managing amenities, and ensuring a high level of organization and service across all sales and event-related activities. While collaboration with the Sales and Events teams is expected, this position maintains primary ownership of key coordination functions. Key Responsibilities Include: Sales & Events Coordination * Serve as a central point of coordination for Sales and Events activities, ensuring smooth day-to-day operations. * Support Sales and Events teams with administrative and organizational needs as required. * Assist with lead management processes, excluding full lead distribution responsibilities. Phone & Communication Management * Handle all incoming phone calls for the Sales and Events departments, ensuring timely, professional, and accurate responses. * Direct inquiries appropriately and follow up as needed to maintain service standards. * Collaborate with team members during high-volume periods, while retaining primary responsibility for phone coverage. Site Preparation & Visits * Coordinate and prepare all site visits for both Sales and Events, including logistics, materials, and internal communication. * Ensure meeting spaces, agendas, and required documentation are prepared in advance. * Work closely with Sales and Events teams for support, while maintaining sole accountability for site preparation execution. Amenities Management * Manage and coordinate all amenities for Sales and Events, including ordering, setup, tracking, and follow-up. * Ensure amenities align with brand standards and client expectations. * Maintain inventory awareness and coordinate replenishment as needed. Administrative & Organizational Support * Maintain accurate records, calendars, and documentation related to Sales and Events activities. * Assist with reports, proposals, contracts, and internal systems as required. * Ensure attention to detail and consistency across all communications and materials. Wage Information: The hourly rate for this position is $25.50/hr. This is the pay rate for this position that Hyatt Regency La Jolla reasonably expects to pay. All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. PBX Host associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This person will be heavily on the phone and computer. Other duties include processing forms of payment and responding to guest inquires. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. This is a full time position, The hourly rate for this position is $21.23/hr Hyatt has a very competitive benefit package for colleagues, which may include: * Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide while an active employee * Holiday pay if working on a Hyatt recognized holiday * Complimentary employee meals * And so much more!

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. About the Role - Steward A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast paced position that will involve constant customer interaction. Un lavaplatos es el principal responsable de mantener la limpieza de toda la porcelana, cubiertos y utensilios de todas las cocinas del hotel. Esta persona debe tener buenas habilidades de comunicación y tener la capacidad de levantar, tirar y empujar una cantidad moderada de peso. Esta es una posición de ritmo rápido que implicará una interacción constante con el cliente. Wage Information Hourly role: The hourly rate for this position is $23.00. Hyatt has a very competitive benefit package for colleagues, which may include: * Complimentary Employee Meal and Parking * Complimentary hotel nights and discounts at Hyatt properties around the world * Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account * Paid holidays, vacation and sick leave * 401K with Matching * Employee Stock Purchase Plan * Educational Reimbursement * And so much more!

Full-time Description The RV Resort is part of the Pechanga experience and is a hospitality enterprise. The Guest Services Attendant (GSA) is responsible for creating a memorable experience for all guests. This includes indoor and outdoor tasks such as welcoming guests, processing reservations (over the phone and in person), patrolling the sites, and maintaining the cleanliness of the property, while providing excellent guest service. This position requires the individual to have great attendance and be flexible to work all shifts, including weekends and holidays to support the operation 365 days a year. Pechanga Service Agreement: RV Resort Guest Services Attendants are at the forefront of customer service. Positive interactions with guests ensure repeat business in the future. Welcoming an incoming guest with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat guests with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Assists RV Resort guests with check-in/check-out process, books reservations (sites and clubhouse) processes payments, and posts charges using software system (RMS and Micros). Acknowledges every customer with exceptional and courteous customer service. Maintains complete knowledge of site types and locations, amenities, rates, discounts, availability, special packages, promotions, concerts, and upcoming events at Pechanga Resort Casino. Performs administrative work with accuracy including filing of various documents and guest agreements. Responds to guest requests promptly, efficiently, and courteously. Creates reports and operates cash register, computer, fax and copy machines. Completes open and closing shift duties including preparing cash register, site checks, reconciling transactions (cash and credit) and contacting guests regarding their outstanding balances. Performs pre and post site patrols to welcome and engage guests, and ensure guests are enjoying the property, as well as adhering to resort policy. Creates, maintains, and submits a daily activity log. Responds to guest requests (unlocks/locks sewer dump station, prepares propane tanks, unlocks BBQ, cleans and disposes of dog waste, performs landscaping). Maintains organization and cleanliness of the property at all times (inside and outside sites, dog park, guest amenity area, and pool) and addresses/resolves any issues that may arise. Performs all other duties and projects as assigned. Requirements Education and Experience: High School Diploma or general education degree (GED) required. Minimum of one (1) year hospitality, retail, or related experience. Cash handling experience preferred. Attention to detail and problem-solving skills. Great interpersonal and organizational skills. Strong written and verbal communication. Basic math skills.

At Hyatt, we believe our guests choose us because of our caring, intuitive, and exceptionally attentive associates who create meaningful and transformative experiences. The Spa Director for the Miraval Life in Balance Spa at Park Hyatt Aviara is a visionary leader who elevates luxury wellness through innovation, emotional intelligence, and an unwavering commitment to excellence. This role blends strategic leadership, operational mastery, and a deep understanding of the Miraval philosophy to deliver an experience that is refined, memorable, and uniquely unforgettable. The Spa Director fosters a culture where colleagues take pride in delivering the highest service standards while genuinely enjoying their work, creating an environment where joy, professionalism, and purpose coexist seamlessly. The Spa Director oversees all aspects of spa, fitness, retail, membership, and wellness programming, ensuring each touchpoint reflects the highest standards of luxury hospitality and Forbes level service. This leader cultivates a culture where colleagues feel valued, supported, and inspired, and where having fun is part of the daily rhythm. The goal is clear: to operate one of the top performing spas in the industry and create a wellness destination that others cannot easily replicate. **Key Responsibilities** **Strategic Leadership and Operational Excellence** - Lead all facets of the Miraval Life in Balance Spa including massage, esthetics, salon, fitness, retail, and spa support teams. - Elevate the guest journey by aligning all service delivery with Forbes standards and Miraval's Life in Balance philosophy. - Develop and execute long and short term strategies that anticipate industry trends and position the spa as a leader in luxury wellness. - Drive thoughtful Capital Planning by identifying future needs, forecasting emerging modalities, and presenting clear and strategic growth plans. - Maintain a pristine, serene, and impeccably curated environment that reflects the highest standards of luxury and wellness. **Membership Growth and Guest Experience** - Oversee Miraval Membership programming with a focus on member satisfaction, retention, and long term growth. - Build meaningful relationships with members, ensuring their needs are anticipated and exceeded with warmth and authenticity. - Foster a culture where every colleague serves as a Guest Service Agent, delivering intuitive, personalized, and heartfelt service. - Create signature experiences, rituals, and programming that differentiate the spa and reinforce its status as a premier wellness destination. **Team Leadership and Culture** - Recruit, mentor, and inspire a high performing team of leaders, therapists, fitness professionals, and support staff. - Cultivate a workplace where colleagues feel valued, empowered, and encouraged to bring joy and creativity to their work. - Ensure all team members have the tools, supplies, and resources needed to perform with confidence and efficiency. - Develop future spa leaders through coaching, performance management, and professional development pathways. **Financial Management and Business Performance** - Manage spa financial performance with strong expense control, payroll oversight, and margin optimization. - Interpret financial reports and present insights in a polished and compelling manner to hotel ownership and executive leadership. - Maintain a clear, data driven retail strategy with ongoing analysis to optimize assortment, merchandising, and revenue growth. - Grow participation from in house groups by collaborating with Sales, Events, and Culinary to create integrated wellness and culinary experiences. **Marketing, PR, and Brand Activation** - Partner with Marketing and PR to design exciting and elevated activations that support brand visibility and align with PR goals. - Stay informed on competitor offerings, industry trends, and emerging wellness modalities to keep the spa innovative and relevant. - Develop compelling service menus, seasonal offerings, and signature experiences that embody Miraval's wellness philosophy and set the spa apart. **Fitness Programming and Wellness Innovation** - Oversee the Fitness team and continuously evolve programming to reflect current trends, guest preferences, and Miraval's holistic approach. - Introduce new modalities, classes, and experiences that enhance guest engagement and drive participation. - Ensure fitness offerings are safe, innovative, and seamlessly integrated into the broader wellness journey. The salary range for this position is $116,900 to $181,200. This is the pay range for this position that Park Hyatt Aviara reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. **Qualifications:** **Qualifications** - Five years of upper management experience preferred in spa, wellness, or luxury hospitality. - Success in membership growth preferred with an understanding of member engagement and retention strategies. - Strong financial acumen with the ability to present polished and insightful reports to hotel ownership and executive leadership. - Refined verbal and written communication skills with the ability to inspire confidence and trust. - Genuine desire to serve and support both guests and employees with empathy, warmth, and professionalism. - Proven ability to align teams with Forbes service standards and luxury hospitality expectations. - Demonstrated success in team development, operational excellence, and innovative wellness programming. - Passion for creating unique and memorable experiences that distinguish the spa from competitors. - Commitment to fostering a joyful, collaborative, and high performing workplace culture. **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran._** **Primary Location:** US-CA-Carlsbad **Organization:** Park Hyatt Aviara Resort **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Spa **Req ID:** CAR005470 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Find your place at Park Hyatt Aviara:** Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. **About the Role - Golf Course Greenskeeper** The Golf Course Greenskeeper is responsible for weeding, watering, raking, and planting throughout the resorts 18-hole golf course. This person must have the ability to lift moderate to heavy weight and work outdoors in all weather conditions. **Wage Information** **Wage Information** The hourly rate of pay for this position is $22.50. **Hyatt has a very competitive benefit package for colleagues, which may include:** · Complimentary Employee Meal and Parking · Complimentary hotel nights and discounts at Hyatt properties around the world · Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account · Paid holidays, vacation and sick leave · 401K with Matching · Employee Stock Purchase Plan · Educational Reimbursement · And so much more! **Qualifications:** · Previous experience preferred · Must have a valid license plate and clean driving record · Strong interpersonal and problem-solving abilities · Highly responsible and reliable · Ability to work well under pressure in a fast-paced environment **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran._** **Primary Location:** US-CA-Carlsbad **Organization:** Park Hyatt Aviara Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Golf and Recreation **Req ID:** CAR005480 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Full-time Description Pechanga Auto Detail Shop is part of the Pechanga Gas Station and Mini Mart. The Auto Detailer is responsible for providing excellent service and support to the operation which is open seven days a week. The Auto Detailer performs daily tasks on automobiles and recreational vehicles according to company standards or client specifications which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, deodorizing interiors and keeping records related to gas levels and the condition of the vehicle. This position requires the individual to have great attendance and be flexible to work all day shifts. Pechanga Service Agreement: Pechanga Auto Detailers are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Maintain organization and cleanliness of the property at all times (inside and outside the Detail shop, the pump islands, car wash area, propane station, landscaping, driveways, back patio, parking lot, register area, and breakroom). Adhere to Company Policies and Procedures. Accountable for the use and care of controlled property equipment (keys and radios). Carries out the daily operations of the Detail shop. Books appointments Performs transactions on POS system. Troubleshoots detail equipment when issues arise. Acknowledges every customer with exceptional and courteous customer service. Establishes and maintain cooperative and effective working relationships with team members. Immediately reports any suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur. Performs pre- and post- service inspections: Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, loose parts and poor mechanical operation prior to service and inspects vehicle's detail service after completion. Operates buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Cleans, washes, and dries interiors and exteriors by hand or with light machinery or tools Shampoos and deodorizes carpets, conditions leather, buffs and waxes exteriors. Uses cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. Applies dressing on tires and tire wells. Cleans engine and engine bay compartment. Keeps accurate records of vehicle's condition. Operates all tools in a safe manner. Moves and parks vehicles. Responds to client inquiries and follows through with excellent service. Checks in supply vendors and ensure all deliveries are properly received, counted and checked for quality. Assists Gas Station with dispensing propane and monitoring car wash operations Performs other duties as assigned Requirements Education and Experience: Must be twenty-one (21) years of age. Minimum of one (1) years detailing or related experience required. Must have valid driver's license with no restrictions and must be able to operate manual and automatic transmission vehicles. Ability to perform basic mathematical computations. Point-of-service experience is a plus

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.00 - $19.00 per hour plus tips. Work Schedule: The work schedule for this position is full-time hours. AM and PM availability. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site. - 20% Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20% Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10% Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15% Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15% Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10% Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - 10% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen Must complete the Wheelchair Safety Training course provided by Towne Park Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience Knowledge: Must have and maintain a valid driver's license and clean driving record Skills: Must be able to drive manual transmission Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed. SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.