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Über jobs in Washington, DC - 25 jobs

  • Manager, Premium Product Experience

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** We are seeking a Manager, Premium Product Experience to lead the end-to-end journey for Uber's most premium offering. This isn't just about moving people from A to B; it's about redefining luxury mobility. Our ultra-luxury tier product is designed for users who expect a chauffeur-driven experience that rivals the best in the world. As the Experience Manager, you will be the primary architect of the guest and chauffeur journey. You will own the service standards that solidify this product as ultra-luxury-from the moment a ride is reserved to the dropoff at the guest's destination. This role requires a blend of high-level strategic design and meticulous operational execution. You will ensure that every touchpoint-booking experience, vehicle ambiance, chauffeur professionalism, and personalized preferences-exceeds the expectations of our most discerning riders. For our chauffeurs you'll ensure that their experience with Uber is one that makes their lives easier and empowers them to do what they do best. From onboarding with Uber, to completing rides and delivering first-class **What You'll Do** + **Design the End-to-End Journey:** Build and refine the Service Standards, moving beyond app mechanics to define the physical experience (e.g., chauffeur attire, meet-and-greet protocols, in-car amenities). + **Optimize the Booking to Completion" Flow:** Identify friction points in the reservation & ride app experience and partner with cross-functional teams to improve the experience. + **Drive Service Excellence:** Develop specialized quality metrics that go beyond standard Uber ratings. + **Cross-Functional Leadership:** Act as the voice of the customer & chauffeur to Product, Tech, and Marketing to ensure the digital experience reflects the physical luxury of the ride. + **Incident & Recovery Strategy:** Partner with our support org to define the support processes needed for premium products. **Basic Qualifications** + Bachelor's Degree in Hospitality Management, Business, Economics, or a related field. + 5+ years of experience in luxury hospitality, premium mobility, or high-end retail operations. **Preferred Qualifications** + **Luxury Mindset:** Deep understanding of the "chauffeur" vs. "driver" distinction and what makes a 5-star hospitality experience. + **Analytical Rigor:** Ability to use data (SQL preferred) to track experience health and identify systemic issues in the service chain. + **0-to-1 Experience:** Proven track record of launching or scaling premium products where attention to detail is the primary competitive advantage. + **Stakeholder Influence:** Experience navigating complex organizations and influencing Product/Tech roadmaps to support operational excellence. + **Empathy & Insight:** Exceptional ability to anticipate guest needs and translate them into operational workflows. For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $146k-180k yearly 7d ago
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  • Senior Public Policy Manager, Women's & Personal Safety

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** As Senior Manager, Public Policy for Women's & Personal Safety , you will serve as a senior thought leader and strategic partner shaping Uber's global approach to women's, interpersonal, and related safety issues. This role sits at the intersection of public policy, safety innovation, and stakeholder engagement, translating Uber's work on women's safety including related protections for young people into robust, forward-looking policy frameworks that resonate with policymakers, advocates, and partners worldwide. Internally, you will act as a trusted advisor to senior leaders across Safety Product, Operations, Legal, Communications, and Marketing-helping design and scale impactful programs that advance safety outcomes for women. Externally, you will play a pivotal role sharing Uber's work with policymakers, regulators, engaging civil society, and representing the company in high-profile forums. This is an ideal role for a candidate who combines policy expertise with strong judgment, collaboration, and the ability to execute. **What You'll Do** + Track legislative, regulatory and broader societal trends around women's safety and adjacent safety issues around the world. Use these insights to develop thoughtful policies and provide guidance on the safety implications of Uber's products, services, and features on women, survivors, young people, and the communities in which Uber operates. + Work closely with cross-functional US and global teams to develop and communicate Uber's positions on women's safety in regulatory submissions, stakeholder meetings, and other external-facing convenings. This includes playing a leading role in developing Uber's external Safety Reports. + Represent Uber on issues of women's safety and interpersonal safety, including in contexts affecting young people at public events and conferences. + Maintain strong relationships with women's safety and advocate groups, think tanks and academic organizations, and other industry peers, gather insights to inform Uber's safety policies and product features + Facilitate events, roundtables, or research stimulating expert-level discussions that drive meaningful progress in the areas of safety and broader gender issues. + Develop and execute campaigns and other programmes with safety groups and other third parties with a view to improving safety for women on and off the Uber app. + Partner closely with our internal business teams to guide Uber's positions on safety products and policies. **Basic Qualifications** + Bachelor's degree, with 10+ years experience in public policy, advocacy, tech or government affairs. **Preferred Qualifications** + Advanced degree such as a Master's or PhD + Deep understanding of safety issues, including gender-based violence, women's safety, and related youth safety considerations + Experience working in a corporate setting. + A self starter who is highly adaptable as well as calm under pressure. + Excellent written and oral communication skills. + Excellent stakeholder engagement and coalition-building skills. + Outstanding ability to scope, design, prioritize, and implement cross-functional projects. + Experience partnering with senior leaders and executives on high-impact projects and balancing multiple business and/or policy priorities. + Ability to distill sophisticated, technical challenges and product issues into persuasive resources both internally and externally. + Previous experience working in the technology industry. For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $190k-211k yearly 3d ago
  • Senior Counsel, Regulatory, Autonomous Mobility & Delivery

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** We have an outstanding opportunity for an experienced, multi-faceted attorney to join Uber's Autonomous Mobility & Delivery legal team as we develop the world's best platform for autonomous vehicles to go to market. If you're passionate about solving novel problems, driving regulatory development to unleash innovation, and transforming the way that people go anywhere and get (almost) anything, come and join this bold team as we scale Uber's AV offerings. This Senior Counsel will own a wide range of regulatory counseling initiatives that govern AV deployments across mobility and delivery use cases in US and international markets. In this role, you'll help build regulatory structures around the world, while advising internal clients against the backdrop of those same evolving rules, and engaging directly with regulators in support of Uber's mission. This role will offer views on AV safety at the vehicle and ADS levels, fleet management, and privacy principles. You'll also provide counseling on related commercial operations, working closely with cross functional business teams to launch autonomous vehicles across the Uber platform and build Uber capacity to develop the best-in-class autonomous vehicle ecosystem. **What You'll Do:** + Serve as a front-line attorney to craft and support creative solutions to novel and complex legal problems + Provide guidance that reflects both acute legal and strategic analysis, as well as an appreciation of Uber's short- and long-term AV goals + Soak up the quickly developing regulatory frameworks surrounding AVs, sidewalk robots, drones, eVTOLs and fleets, across the globe, so as to help Uber successfully navigate these various considerations + Engage directly with regulators and policymakers worldwide to proactively position Uber for success, reactively respond to regulator interest or inquiries, and help shape the regulatory framework governing Uber's AV efforts + Collaborate closely with our Policy and Communications team as we advance creative regulatory approaches + Proactively identify and resolve issues impacting Uber's AV businesses, often through developing and advancing your own proposed solutions + Engage and negotiate with partners on how to navigate regulatory issues with relevance to commercial agreements + Develop structures to promote compliance with regulatory obligation, including through engaging with industry coalitions and policymakers **Basic Qualifications:** + J.D. and license to practice law in at least one state + 8+ years of legal experience in private practice, in-house and/or government OR Minimum 7 years, including +1 year Uber internal **Preferred Qualifications:** + Familiarity with Uber or expertise in the logistics and platform businesses that make up our Go Anywhere-Get Anything portfolio, from Mobility to Delivery, and from Autonomous Vehicles to Sidewalk Robots + Experience with regulatory issues around autonomous vehicles, drones, or eVTOLs, as well as with conventional vehicle regulatory frameworks + Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility with business and legal partners + Proven ability to manage complex projects and a track record of building new or improving existing programs or processes, preferably in a fast-paced environment + Experience providing business-focused, executable counseling that demonstrates leadership in assessing regulatory issues + Excellent drafting, written and verbal communication skills and ability to adapt legal requirements in balanced, creative and pragmatic ways to facilitate clear and open communication at all levels of the organization + Curiosity, along with the ability to spot issues, get to the heart of a matter, and articulate plans to address them + Ability to translate complex legal issues and ambiguity into clear and simple advice, to communicate effectively with non-legal internal colleagues, and to interface with a broad range of senior business managers, executives and other colleagues and professionals across our company For New York, NY-based roles: The base salary range for this role is USD$253,000 per year - USD$281,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$253,000 per year - USD$281,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$253,000 per year - USD$281,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $253k-281k yearly 1d ago
  • SMB Account Executive, Uber Health

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** Uber Health is one of the fastest growing segments within Uber for Business. The Account Executive, Uber Health will be a transactional selling role, responsible for prospecting, qualifying, and closing new business within a defined geography. Primary focus will be selling Uber Health's suite of solutions to home health, behavioral health, non-emergency transport providers, and other various healthcare organizations. **What You'll Do** + Efficiently use Salesforce to manage pipeline, report on activity, and project revenue + Identify sales process friction points and work with leadership to enable deal acceleration + Create and close a pipeline of 20 new opportunities per month through inbound and outbound sources + Handle program launch, light implementation, and frequent technical problem solving to ensure customer is able to use platform + Build 3X pipeline, effective demonstrations, and effective collaboration with internal stakeholders **Basic Qualfications** + 2+years of technology sales including transactional selling experience + Full Cycle sales experience, handling both outbound and inbound + Experience in Salesforce, ZoomInfo, or Sales Navigator **Preferred Qualfications** + Can create and work out of SFDC pipeline reports + Has started to use AI within Gong and Chatgpt to enhance their pitch and prospecting strategies + Experience working in health or health tech is a plus but not required + Experience with consumption-based revenue models; e.g. gross bookings from rides being taken + Experience meeting quarterly and annual sales quota targets. For Chicago, IL-based roles: The base salary range for this role is USD$60,500 per year - USD$67,250 per year. For New York, NY-based roles: The base salary range for this role is USD$67,000 per year - USD$74,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$67,000 per year - USD$74,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$67,000 per year - USD$74,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $60.5k-74.5k yearly 6d ago
  • Senior Opinion Research Manager

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** As the Senior Opinion Research Manager, Policy & Communications, you will lead opinion research to inform Uber's policy positioning in the US. Your primary responsibilities will include designing a research agenda to understand regulatory and political threats, risks, and opportunities, and synthesizing your findings to provide strategic guidance to cross-functional teams around policy strategy and messaging. Your work will have visibility at the executive leadership level. We are seeking a candidate with a strong background in political opinion research, including experience with both qualitative and quantitative methodologies. Additionally, you should have proven experience synthesizing polling results to inform campaign or political messaging strategy. Strong communication and prioritization skills and executive presence are also critical. To excel in this role, you will need to stay current with top regulatory concerns, monitor the state of public opinion on how Uber and the industry is perceived on those issues, and strategize with cross-functional teams to map out Uber's tactical and long-term policy strategy. You will also be expected to anticipate potential issues before they become regulatory threats, and provide valuable insights and message positioning to help elevate Uber's reputation amongst key stakeholders. You may be a good fit for this position if you have experience in political campaigns (including ballot measures) - as a campaign manager, communications director, or strategist - or experience in public opinion polling, political or public affairs research, or as a political chief of staff. **What You'll Do** + Lead strategic opinion research on topics related to Uber's regulatory threats and opportunities across the US - at the national, state and local level. + Partner with cross-functional teams to translate internal business and policy objectives into a research agenda. + See around corners to anticipate upcoming policy issues, and leverage polling among the general population, Uber customers, and policy elites to proactively develop Uber's policy positions. + Independently design research objectives to inform strategy on policy and regulatory issues, including hiring polling firms and managing external research vendors, for both public-facing and internal-facing use. Balance quick-turn and ongoing opinion research with message testing and novel approaches of your own design. + Synthesize themes from the research you conduct into actionable recommendations for executives and cross-functional teams. + Educate the Uber public policy team and executives on new and emerging trends, and new developments in the public discourse around threats to Uber's business. **Basic Qualifications** + 10+ years experience working on polling, politics, and campaigns + Bachelor's Degree + Advanced understanding of quantitative and qualitative public opinion research methodologies and analysis. + Experienced, strategic thought partner to political decision makers, who drives engagement and influence. + Strong organizational and prioritization skills, and the ability to synthesize and distill information from multiple sources. **Preferred Qualifications** + Deep understanding of the regulatory environment around gig economy policy issues at the US state and city level. + Experience working on political or advocacy campaigns at US state and city levels, as a political pollster, or as a political chief of staff. + Experience as a strategist or researcher for a think tank, advocacy group, private company, or other organization that works to influence public policy. For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $190k-211k yearly 6d ago
  • Sales Enablement Systems Specialist

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** The Uber Delivery Global Commercial Training and Enablement team is responsible for enabling the Uber Delivery business to build a world-class B2B Commercial organization. Our team owns and delivers training and enablement programs that drive sales productivity and allow our customer-facing teams to grow in their role. The Uber Delivery Global Commercial Training and Enablement team is looking for a Sales Enablement Systems Specialist to support and optimize our sales enablement platforms, with an initial focus on Seismic. This role will be instrumental in ensuring our commercial sales teams have the tools, content, and insights they need to drive performance and productivity. You'll act as the day-to-day administrator for our sales enablement tools, support users across departments, and collaborate cross-functionally to improve content accessibility, usage, and effectiveness. **What You Will Do** + Administer and support the Seismic platform, including user management, permissioning, content organization, and troubleshooting. + Collaborate with instructional designers, program managers, and enablement leaders to ensure learning platforms and content meet the needs of global go-to-market teams + Partner with Sales, Marketing, and Product teams to ensure accurate and up-to-date enablement content is available and aligned to sales motions + Train and onboard new content creators to the platform and best practices. + Act as a subject matter expert and liaison for instructional designers and content creators, guiding platform functionality and content workflows + Deliver system support and coaching to facilitate the successful implementation, adoption, and ongoing optimization of Seismic and related tools + Document processes and maintain internal knowledge bases related to tool usage + Manage content workflows, version control, tagging, and metadata for improved discoverability + Contribute to data collection and analysis within Seismic and other platforms, producing comprehensive reports on content engagement, adoption, and overall performance to inform strategic decision-making. + Support integration with other systems (e.g., CRM, CMS, Learning platforms). + Assist in the evaluation and rollout of new enablement technologies as needed. Basic Qualifications + 3+ years of experience in Sales Enablement tool administration with direct experience acting as a main administrator or owner of Seismic or a similar Sales Enablement tool (e.g. Highspot, Bigtincan, etc.) with a focus on Learning and Content. Preferred Qualifications: + Strong technical aptitude with comfort administering SaaS tools + Strong project management skillset, with experience using PM tools (ex: Jira, Asana, Monday.com) + Understanding of commercial sales learning and content needs + Experience integrating Sales Enablement tools with other GTM systems (ex: CRM, BI tools, etc) + Advanced data analysis skills (e.g., Excel, Google Sheets, Tableau or Seismic analytics) + Experience creating enablement materials and delivering training sessions for Enablement systems administrators and users + Understanding of AI and how it can be applied to increase productivity for commercial sales teams and sales enablement teams + Excellent communication and collaboration skills + Proven ability to manage multiple priorities and stakeholders in a fast-paced environment with the ability to pivot quickly as business priorities change + Process driven, highly organized with strong attention to detail + Familiarity with e-learning and technical training content creation tools including, but not limited to, Articulate Rise, Storyline, WalkMe, Iorad, Camtasia, Synthesia, etc. For Chicago, IL-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For New York, NY-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $113k-140k yearly 5d ago
  • Global Head of U4B Self Serve

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role We are currently seeking a Head of U4B Self Serve to lead our global SMB automated acquisition and engagement engine through its next phase of growth. This person will be responsible for accelerating Uber for Business's self-serve strategies, developing "what's next," and executing successfully. This will require an understanding of SMB customers and competitors, along with the ability to identify and activate growth opportunities globally and locally, while leading cross-functional teams across product, marketing, and operations. Uber for Business enables companies of all sizes to access Uber's mobility and delivery services through a centralized platform-supporting employee travel, meal programs, customer experiences, and more. The Self Serve segment focuses on small and medium-sized businesses, representing >$15B in global SAM across mobility and delivery. This role will lead efforts to regionalize the product experience, strengthen acquisition and retention strategies, and optimize operations to unlock this opportunity at scale. Success will require disciplined execution, a clear product-market vision, and tight coordination with marketing, product, and community operations teams on growth investments and initiatives. The leader will also partner closely with Product and Global Scaled Solutions (GSS) to identify and mitigate fraud risk, ensuring healthy growth and sustainable unit economics. The Head of Uber for Business, Self Serve will drive global strategy, execution, and performance-leading a core team of ~5 teammates and partnering with ~20 on partner teams to accelerate adoption, efficiency, and profitability. What You'll Do * Act as the global business owner for Uber for Business's Self Serve segment, accountable for growth, operational and financial performance, and strategic direction * Lead a cross-functional team spanning marketing, product, operations, and analytics to accelerate adoption and retention globally and by market * Partner with Product to define regional requirements, shape product roadmaps, and enhance the localized experience for SMBs globally * Work closely with Marketing to develop and execute scalable acquisition and lifecycle campaigns that drive efficient, sustained growth. Execute and iterate on org-level incentives to drive acquisition and engagement * Collaborate with Community Operations to experiment with scaled sales and improve conversion through proactive onboarding and with GSS to identify, monitor, and reduce fraud losses while improving the overall customer experience * Prioritize growth investments, resource allocation, and market focus to maximize return across global regions * Analyze business performance, surface insights, and adjust strategies dynamically to achieve quantitative goals for revenue, customer growth, and retention Basic Qualifications * 10+ years of experience, including at least 3 years in senior leadership roles with P&L or growth accountability * Proven success leading cross-functional teams across product, marketing, and operations to drive scaled growth * Experience in global or multi-regional businesses, with a focus on digital acquisition, SaaS, or platform-based models Preferred Qualifications * Leadership experience in SMB, e-commerce, SaaS, or marketplace businesses * Strategic problem solver who balances long-term vision with near-term execution * Results-oriented leader who maximizes toward quantitative goals (revenue, cost efficiency, fraud rate), using leading indicators to measure progress * Ability to influence without direct authority and drive alignment across diverse stakeholder groups * Deep understanding of self-serve business models, digital funnels, and product-led growth strategies * Experience managing or partnering closely with marketing, product, and operations teams on global initiatives * Familiarity with risk and fraud management in digital or financial platforms * Undergraduate degree in a relevant field; MBA preferred For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year. For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $58k-161k yearly est. 13d ago
  • Lead Account Executive, Public Sector

    Uber 4.9company rating

    Uber job in Washington, DC

    **This is a hybrid role and you must be located in, or willing to relocate to Washington, DC.** **About the Role** Uber AI Solutions is reimagining how the world moves by solving the hardest problems in autonomy, localization, and automation. Having built one of the world's most sophisticated AI-driven platforms, we are now extending our core capabilities-data labeling, map editing, and AI model validation-to the Public Sector. We help agencies accelerate their own automation journeys by providing the human-verified data and rigorous testing environments required to deploy AI with confidence and precision. As a **Lead Account Executive, Public Sector** , you will be responsible for expanding Uber AI Solutions' footprint across the Federal Civilian and Defense landscape. This is a role for a strategic "builder" who can help define the internal organizational strategy and develop new relationships across Agencies. You will own the entire lifecycle, from navigating budget cycles with agency directors to the final execution of large-scale contracts. **What You'll Do** + **Market Expansion:** Develop and execute a go-to-market strategy for Federal agencies, identifying opportunities where our technology can solve complex public sector challenges. + **Agency Partnership:** Serve as a "Trusted Advisor" to agency stakeholders, helping them bridge the gap between their current legacy systems and modern, scalable technology solutions. + **Strategic Pipeline Management:** Manage a multi-million dollar pipeline with high precision. You will be expected to forecast accurately by understanding agency fiscal years and funding availability. + **Proposal & Contract Leadership:** Lead the response for RFIs, RFPs, and RFQs, working closely with Legal and Finance teams to ensure all submissions are compliant, competitive, and technically sound. + **Customer Success & Adoption:** You will collaborate with Product and Technical teams to oversee "Proof of Concept" (PoC) phases to ensure technical validation and secure long-term agency buy-in. **Basic Qualifications** + Bachelor's degree or equivalent professional experience. + 8+ years of experience in B2B technology sales, with a focus on SaaS, Cloud Infrastructure, or AI/ML services with long-term sales cycles (6-18 months) and multi-stakeholder buy-in. + Experience in Consultative Selling or Value Engineering , with the ability to draft complex Statements of Work (SOWs) and business cases that align technical capabilities (like data labeling or HITL) with specific customer outcomes. **Preferred Qualifications** + **Federal Acquisition Mastery:** 5+ years of Federal experience with a deep understanding of the PPBE process and the "Color of Money" (O&M, Procurement, RDT&E); ability to guide customers on aligning their funding cycles with procurement timelines. + **Relationship Capital:** Demonstrated success in leveraging an existing network of agency leaders (GS-15/SES level) and Systems Integrator (SI) partners to accelerate market entry. + **Contracting Acumen:** Expert knowledge of FAR/DFARS and various contract vehicles (GSA, SEWP, NASA, OTA) to ensure seamless deal execution. + **Technical Translation:** Ability to convert technical requirements into a "Mission-First" narrative, including the management of Pilots and PoCs to prove value before a full-scale award. + **Customer-to-Product Loop:** Proven ability to act as a "Voice of the Customer," synthesizing feedback on product features, data quality, and pricing models to influence internal Product and Engineering roadmaps. + **Market Development:** Demonstrated success in greenfield expansion and launching new products or penetrating untapped market segments where no established blueprint exists. For Washington, DC-based roles: The base salary range for this role is USD$196,000 per year - USD$218,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $46k-85k yearly est. 29d ago
  • Senior Manager, BizOps - Global Portfolio Analysis

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** The Global BizOps team is responsible for building and continuously improving an advanced business data and tools ecosystem. This ecosystem empowers every Mobility Operations staff member to understand the ground truth of our business quickly. The Global Performance Analysis (GPA) Lead challenges executive leadership to focus on the biggest, most consequential aspects of business performance. In doing so, this role enables a globally aligned 'management by exception' model where regional teams contextualise business performance via a global lens, and challenges from executives steer operations analytical capacity to be focused on the most globally-relevant questions and assumptions. This role, which is anticipated to build out a small team of direct report ICs over time, will utilize (and motivate) new global analytical tools to achieve a deeper level of understanding of our business performance than we've ever had before; deep diving on metric trends, relationships, inter-dependencies, variabilities, sensitivities, uncertainties, risks, assumptions and BBQs ('big bold questions') with a particular focus on (1) understanding how our business is evolving / will evolve over the next 3-5 years, and (2) identifying what we can do NOW to optimise performance later. This role will work closely with the Global Head of BizOps and the Head of Global S&P to evolve the content of Uber Mobility's executive materials, and will work closely with BizOps Economic Performance" and other Ops counterparts in each region, to 'operationalise' a model where all 'top down' challenge and questions are appropriately contextualised, framed, prioritised and reported back on. The GPA Lead will also work with these regional and local stakeholders to help shape and contextualize/couch 'bottoms up' findings in a way that they can be immediately understood within the existing executive narrative of performance. **What You'll Do** + **Analyze global business performance** using advanced analytical tools and surface key insights, risks, opportunities and questions. + **Maintain a constantly updated perspective** of the most important global and regional performance characteristics and update this view in light of new signals. What should we care about right now?" and are we focusing on the right topics?" are your P0 concerns + **Enable and coordinate a 'management by exception' model** across global and regional operations teams, enabling all analytical efforts to be applied in a prioritised and efficient manner. + **Deep dive on priority questions, hypotheses and opportunities** to understand ground truth and report back to Mobility leadership on what's happening and whether we should consider taking action + **Maintain a clearly documented and transparent PoV** on the most important BBQs (Big Bold Questions) and Assumptions on which business strategy is based. Use this to help organise analytical resources where appropriate to answer BBQs and challenge assumptions. + **Face off to regional BizOps Economic Performance Leads** (and/or their Ops equivalents) in each region, to ensure a coherent and globally scaled approach to cost saving, cost avoidance, capacity release and capacity re-investment; as a mechanism for freeing up resources to be re-focused on globally prioritised regional topics + **Develop deep SME knowledge of the economics and dynamics** of Uber's mobility business, and use this to steer, coach, challenge leaders. Ultimately, this role will also contribute to the development of semantic layers for future biz performance focused AI-interfaces. + **Provide input to the DMAP Design Lead** w.r.t. what analytical tools, models and other capabilities should be prioritised for development, and/or where specific or bespoke requirements exist to enable us to solve gnarly problems or go after outsize opportunities **Basic Qualifications** + **Experience:** 8+ years of experience designing, building *and* using internal analytical tools within a data-driven organization to analyse and report on business performance. + **Business Acumen / Intuition:** Deep understanding and intuition for the drivers of business performance within a complex and dynamic marketplace environment, and an ability to go beyond the data to consider the 'so what' and zero in on P0 characteristics + **Technical:** Strong data visualisation skills (R, Python, Tableau, Looker Studio, etc.); you're able to perform exploratory data analysis to rapidly deep dive into topics and analyse them / diagnose them / develop recommendations + **Quantitative:** STEM background with experience in time series analysis; this can be in financial services, hedge funds, or in industrial / medical fields. The key is demonstrated experience interpreting multivariate performance trends and using this to challenge the consensus view of performance. + **Communication & Influence:** Able to articulate complex analysis in simple terms for senior leaders and a wide variety of other stakeholders; without losing the richness of insights. I.e. being 'as simple as possible but no simpler' + **Stakeholder Management:** Acts as a coach and partner to a large number of global and regionally located stakeholders; enabling, steering, challenging and nudging in a way that builds trust rather than erodes it **Preferred Qualifications** + A combination of Quantitative PhD and industry experience + Has held a quantitative analyst role analysing the performance of portfolios of assets. + Has experience of business performance analysis within retail or consumer industries + Quantitative consulting experience a big plus; with examples of the findings you surfaced / the value these brought to your clients + Comfortable being hands-on / working quickly with R, Python, and coding-based statistical & analytical tools. Bonus points if you've built your own analytical suites previously + Experience presenting to CxO level stakeholders and/or boards For New York, NY-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $203k-225.5k yearly 6d ago
  • Senior Strategic Operations Associate, Fleet Operations

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** The US&C Taxi Fleets and Vehicles team is responsible for driving strategy and operations across multiple business lines that include managed fleets, unmanaged fleets, earner rentals, and car sales driving incremental topline/bottomline impact for the business, ensuring suppliers maximize their returns on assets deployed on Uber, supporting earners with the right vehicle or gig access opportunities, and supporting automotive OEMs in crafting vehicle solutions to earners or fleets. **What You'll Do:** The candidate in this role will be involved in driving strategic programs related to fleets operations in the US&C region. They will work to devise new commercial and operating models with different types of fleets in the ecosystem to enable launch of new products. Activities include: + Financial modeling + Developing commercial structures and partnerships + Driving cross functional collaboration across Tech, BD, Policy, and Legal + Interfacing with marketplace, consumer, and earner teams **Basic Qualifications:** + 4+ years of experience in Consulting, Technology, Operations, Analytics, Product or similar, ideally in Tech, Logistics, or Strategy Consulting + Proficiency in SQL + Advanced data acumen with the ability to extract and analyze large, complex datasets + Bachelor's degree **Preferred Qualifications:** + Bachelor's degree in a quantitative field (e.g., STEM, Economics) or equivalent practical experience + Advanced proficiency in SQL + Strong business acumen and ability to craft data-backed recommendations + Clear and effective communication skills, both written and verbal, with comfort presenting to stakeholders + Track record of working across highly cross-functional teams, including Product, Engineering, Legal, and Finance + Comfortable navigating ambiguity and pushing forward when priorities shift + Ability to influence without authority and advocate for operational realities in technical discussions For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $28k-39k yearly est. 20d ago
  • Program Lead - Global Safety Reporting & Routing

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** We are searching for a Senior Program Manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Safety Reporting, Channel, & Routing Program Leader and will be responsible for strengthening our safety support reporting and routing processes in close partnership with our Safety Operations, Safety Product, Safety Data, Safety Process, and Regional Operations teams. You will set and implement program requirements that ensure our safety reporting is readily accessible with sufficient information to inform routing and handling. This role will require a high amount of cross-functional collaboration and influencing and vision setting on the safety reporting experience and ability to understand and leverage GenAI models. You should be able to problem solve and address complex challenges, produce high quality written documentation, and build effective automation processes. **This position can be based in Chicago, New York, Washington DC or Amsterdam.** **What the Candidate Will Do** + Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes. + Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations. + Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience + Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs. + Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences. + Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes. + Develop content and standard operating procedures to improve process adherence and accuracy on a global scale + Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity **Basic Qualifications** + Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders **Preferred Qualifications** + 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights + GenAI and automation experience in customer reporting + Six Sigma or related process excellence background + Previous user experience background & understanding of customer needs + Self-motivated with a strong affinity for problem solving + Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations + Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder + Experience with program management, customer support strategy, or quality assurance + Basic SQL Skills For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $140k-172k yearly 29d ago
  • Design Manager, Autonomous Vehicle Infrastructure

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** At Uber, we're committed to accelerating the transition to autonomous vehicles (AV). The Global AV Infrastructure team plays a pivotal role in expanding infrastructure access to support Uber's ambitious autonomous and electrification goals. We are seeking an experienced and highly motivated Design Manager to join our team. In this multifaceted role, you will be responsible for leading the design and site readiness phases of EV charging projects, ensuring they are delivered on schedule and within budget. **What the Candidate Will Do:** + Manage projects comprehensively from conceptual design through permitting, utility upgrades and contractor selection; maintaining quality, budget, and timelines. + Develop EV charging station designs, ensuring alignment of internal site specifications with utility standards and AHJ requirements. + Collaborate closely with cross-functional teams and general contractors to drive efficient project execution and compliance with negotiated agreements. + Proactively identify and resolve on-site project challenges, ensuring continuous progress and adherence to project timelines. + Track project progress and regularly report to stakeholders. **Basic Qualifications:** + 5+ years of experience in design management, construction management, or related fields. + Proven track record of managing end-to-end design, contractor selection, and construction of fast-charging electric vehicle infrastructure projects on time and on budget. + Proficiency in design and project management software such as Adobe Creative Suite, Bluebeam, AutoCAD, SolidWorks, Procore, or similar. + Capable of interpreting and applying AC and DC power systems, including transformers, circuit protection, and single-line electrical and mechanical diagrams. + Strong understanding of construction processes (RFIs, contracts, schedules), methods, and codes; electrical contractor experience a plus. + Exceptional project management skills, with demonstrated ability to manage multiple projects simultaneously + Proactively identify and resolve on-site project challenges, ensuring continuous progress and adherence to project timelines. + Track project progress and regularly report to stakeholders. **Preferred Qualifications:** + 8+ years of experience in design management, construction management or related fields + Self-starter with the ability to work independently in a dynamic, fast-paced environment. + Bachelor's degree in design, civil/electrical engineering, construction management, or a related field. For Atlanta, GA-based roles: The base salary range for this role is USD$134,000 per year - USD$148,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD$150,000 per year - USD$167,000 per year. For Houston, TX-based roles: The base salary range for this role is USD$150,000 per year - USD$167,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$150,000 per year - USD$167,000 per year. For New York, NY-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$167,000 per year - USD$185,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $134k-185.5k yearly 8d ago
  • Manager, Autonomous Vehicle Strategic Programs

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role The Autonomous Mobility and Delivery (AM&D) team at Uber is seeking to accelerate the arrival of safe, secure autonomous mobility and delivery offerings that complement our existing products and are beneficial for our customers, partners, and communities. We are collaborating across the ecosystem with a diverse set of stakeholders and with leading companies involved in the development and operation of self-driving vehicles and fleets. We are seeking a highly driven and strategic Manager, Program Management to work on complex, cross-functional Vehicle Programs for the next generation of autonomous vehicles on the Uber Platform. This role is positioned within the Strategic Initiatives function, which aims to architect, incubate, and deliver strategic, complex, and novel AV initiatives. In this high-impact, high-visibility role, you will act as connective tissue between Uber and its external AV/OEM partners, championing Uber's interests while ensuring seamless coordination and execution of next-generation fleets. You will focus on vehicle programs that may be less mature, requiring Uber to be more involved from initial scoping to commercial launch. What You'll Do: * Program Ownership & Delivery: Define and drive complex programs from early planning through full-scale deployment, aligning business goals, legal/regulatory frameworks, and operational requirements. * Strategic Planning & Documentation: Help manage the cross-functional strategic and business planning process. Lead conversations with key stakeholders to develop strategic concepts and turn them into detailed program/project plans (including roadmaps, funding, resource planning, and measurable outcomes). * Cross-Functional Coordination: Coordinate large-scale, multi-functional initiatives, tracking progress, resolving dependencies, and communicating status to upper management. Integrate timelines from multiple distinct partners (AVs, OEMs, Tier 1s) to identify gaps and troubleshoot potential issues. * External Partner Management: Championing Uber's interests with external AV partners. Track and execute external partner obligations in collaboration with various stakeholders * Technical Fluency: Develop a deep understanding of the technical details for the AM&D Program, including key work streams such as Safety, Vehicle Hardware, Technical Integration, and Fleet Management. * Metrics & Success: Regularly report out to executive leadership with clear summaries of progress, risks, and decisions required. * Autonomy & Agility: Operate with a high level of autonomy, navigating ambiguity to drive clarity and alignment in a complex, evolving environment. Proactively remove obstacles to drive momentum and progress. Basic Qualifications * 6+ years of experience in a highly complex, technical environment. * Bachelor's in computer science, engineering, or a related field. * Proficiency in SQL and Excel Preferred Qualifications * Strong background in automotive (OEMs and/or Tier 1 suppliers), supply chain, and/or manufacturing is highly desired. * Experience working with Autonomous Vehicle (AV) companies. * Technical fluency and ability to engage deeply with a vast range of internal and external stakeholders * Experience managing complex, cross-functional, high-budget initiatives with end-to-end ownership from inception, to launch, to scale * Excellent communication and organisational skills; able to tailor messaging to cross-functionally and to external stakeholders. * Confident in data, gathering feedback and generating quality actionable insights to drive decision making * A continuous improvement approach, with a history of quick adaptation and self-directed learning. * Familiarity with regulations, standards, and best practices in the automotive and AV industry. * Experience with complex fleet management and operations of complex technology. * A continuous improvement approach, with a history of quick adaptation and self-directed learning * A passion for creating empathetic, inspiring, and innovative transportation solutions in pursuit of positive societal outcomes For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $162k-180k yearly 18d ago
  • Counsel, Tech Transactions, Autonomous Vehicles

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** We have an outstanding opportunity for a tech transactions attorney to join Uber's legal team as we scale Uber's global Autonomous Mobility & Delivery business (the world's best platform for autonomous vehicles and other emerging transportation technologies to go to market). If you're passionate about creating industry-first deal frameworks, commercial counseling, and transforming the way that people go anywhere and get almost anything around the world, come and join this bold team. This Counsel will own and support a wide range of commercial matters, including drafting and negotiating new agreements that govern deployments across mobility and delivery use cases; interpreting, amending, and expanding existing agreements to support expanding relationships with AV companies, OEMs, fleet operators, and other ecosystem participants; and counseling business clients on data, intellectual property, regulatory, safety and privacy principles, including in global environments. You'll also support related programs as a critical team member, working closely with cross-functional business colleagues to launch these innovative products and partnerships on the Uber platform. **What You'll Do:** + Bring commercial and tech transactions experience and insight to the team, finding creative solutions to white space issues + Engage and negotiate with external partners with full-view integration of risk and legal controls in commercial agreements and other outward-facing terms + Collaborate closely with colleagues on other legal and cross-functional teams, such as Safety, Product, Policy, Intellectual Property, Insurance, Real Estate, Employment and Privacy to provide comprehensive advice and create solutions that allow the business to move quickly and responsibly + Be an active and trusted business partner to the Operations, Engineering and Business Development professionals that launch autonomous, fleet and electric vehicle products at Uber + Deploy your commercial perspective in reviewing related products and programs to ensure commercial, regulatory, and safety considerations flow through those initiatives + Support new product offerings that help AV partners on their path to commercialization and scale as well as new platform offerings, including drones, VTOLs, and other emerging transportation technologies. **Basic Qualifications:** + J.D. and license to practice law in at least one state + 5+ years of commercial legal experience in private practice, in-house and/or government, including at least 1 year of applicable technology transactions experience OR Minimum of 4 years in the above, with 1 of those years being internal to Uber **Preferred Qualifications:** + Experience with autonomous vehicles, aviation, vehicle fleets, or on-demand mobility or delivery platforms + At least two (2) years of in-house experience is highly preferred + Commercial and contracting experience in a regulated industry across multiple markets, delivering clear, actionable terms for clients, customers and partners + Demonstrated ability to draft contract language efficiently and effectively both with and without the assistance of templates or prior agreements + Experience in an adjacent legal speciality relevant to AV deployments, such as product, regulatory, privacy, insurance, real estate, or intellectual property + Excellent business judgment and high comfort level advising business teams on a wide range of legal issues related to technology and/or software platforms + Strong interpersonal skills and highly collaborative with both business leaders and legal groups, with strong ability to build relationships, gain credibility, and partner across functions to build consensus + Clear communicator, team orientated, and willing to take initiative while thinking two steps ahead + Confidence and flexibility to operate in a fast-paced, rapidly changing environment + Inquisitiveness, along with the ability to spot issues, get to the heart of a matter, and articulate plans to address them + Passionate about your work and a desire to have a big impact + Enthusiastic about Uber and autonomous vehicles! For Chicago, IL-based roles: The base salary range for this role is USD$187,000 per year - USD$208,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$187,000 per year - USD$208,000 per year. For New York, NY-based roles: The base salary range for this role is USD$208,000 per year - USD$231,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$208,000 per year - USD$231,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$187,000 per year - USD$208,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$208,000 per year - USD$231,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $31k-51k yearly est. 2d ago
  • Manager, Premium Product Experience

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role We are seeking a Manager, Premium Product Experience to lead the end-to-end journey for Uber's most premium offering. This isn't just about moving people from A to B; it's about redefining luxury mobility. Our ultra-luxury tier product is designed for users who expect a chauffeur-driven experience that rivals the best in the world. As the Experience Manager, you will be the primary architect of the guest and chauffeur journey. You will own the service standards that solidify this product as ultra-luxury-from the moment a ride is reserved to the dropoff at the guest's destination. This role requires a blend of high-level strategic design and meticulous operational execution. You will ensure that every touchpoint-booking experience, vehicle ambiance, chauffeur professionalism, and personalized preferences-exceeds the expectations of our most discerning riders. For our chauffeurs you'll ensure that their experience with Uber is one that makes their lives easier and empowers them to do what they do best. From onboarding with Uber, to completing rides and delivering first-class What You'll Do * Design the End-to-End Journey: Build and refine the _Service Standards,_ moving beyond app mechanics to define the physical experience (e.g., chauffeur attire, meet-and-greet protocols, in-car amenities). * Optimize the "Booking to Completion" Flow: Identify friction points in the reservation & ride app experience and partner with cross-functional teams to improve the experience. * Drive Service Excellence: Develop specialized quality metrics that go beyond standard Uber ratings. * Cross-Functional Leadership: Act as the voice of the customer & chauffeur to Product, Tech, and Marketing to ensure the digital experience reflects the physical luxury of the ride. * Incident & Recovery Strategy: Partner with our support org to define the support processes needed for premium products. Basic Qualifications * Bachelor's Degree in Hospitality Management, Business, Economics, or a related field. * 5+ years of experience in luxury hospitality, premium mobility, or high-end retail operations. Preferred Qualifications * Luxury Mindset: Deep understanding of the "chauffeur" vs. "driver" distinction and what makes a 5-star hospitality experience. * Analytical Rigor: Ability to use data (SQL preferred) to track experience health and identify systemic issues in the service chain. * 0-to-1 Experience: Proven track record of launching or scaling premium products where attention to detail is the primary competitive advantage. * Stakeholder Influence: Experience navigating complex organizations and influencing Product/Tech roadmaps to support operational excellence. * Empathy & Insight: Exceptional ability to anticipate guest needs and translate them into operational workflows. For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $146k-180k yearly 17d ago
  • Sales Enablement Systems Specialist

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role The Uber Delivery Global Commercial Training and Enablement team is responsible for enabling the Uber Delivery business to build a world-class B2B Commercial organization. Our team owns and delivers training and enablement programs that drive sales productivity and allow our customer-facing teams to grow in their role. The Uber Delivery Global Commercial Training and Enablement team is looking for a Sales Enablement Systems Specialist to support and optimize our sales enablement platforms, with an initial focus on Seismic. This role will be instrumental in ensuring our commercial sales teams have the tools, content, and insights they need to drive performance and productivity. You'll act as the day-to-day administrator for our sales enablement tools, support users across departments, and collaborate cross-functionally to improve content accessibility, usage, and effectiveness. What You Will Do * Administer and support the Seismic platform, including user management, permissioning, content organization, and troubleshooting. * Collaborate with instructional designers, program managers, and enablement leaders to ensure learning platforms and content meet the needs of global go-to-market teams * Partner with Sales, Marketing, and Product teams to ensure accurate and up-to-date enablement content is available and aligned to sales motions * Train and onboard new content creators to the platform and best practices. * Act as a subject matter expert and liaison for instructional designers and content creators, guiding platform functionality and content workflows * Deliver system support and coaching to facilitate the successful implementation, adoption, and ongoing optimization of Seismic and related tools * Document processes and maintain internal knowledge bases related to tool usage * Manage content workflows, version control, tagging, and metadata for improved discoverability * Contribute to data collection and analysis within Seismic and other platforms, producing comprehensive reports on content engagement, adoption, and overall performance to inform strategic decision-making. * Support integration with other systems (e.g., CRM, CMS, Learning platforms). * Assist in the evaluation and rollout of new enablement technologies as needed. Basic Qualifications * 3+ years of experience in Sales Enablement tool administration with direct experience acting as a main administrator or owner of Seismic or a similar Sales Enablement tool (e.g. Highspot, Bigtincan, etc.) with a focus on Learning and Content. Preferred Qualifications: * Strong technical aptitude with comfort administering SaaS tools * Strong project management skillset, with experience using PM tools (ex: Jira, Asana, Monday.com) * Understanding of commercial sales learning and content needs * Experience integrating Sales Enablement tools with other GTM systems (ex: CRM, BI tools, etc) * Advanced data analysis skills (e.g., Excel, Google Sheets, Tableau or Seismic analytics) * Experience creating enablement materials and delivering training sessions for Enablement systems administrators and users * Understanding of AI and how it can be applied to increase productivity for commercial sales teams and sales enablement teams * Excellent communication and collaboration skills * Proven ability to manage multiple priorities and stakeholders in a fast-paced environment with the ability to pivot quickly as business priorities change * Process driven, highly organized with strong attention to detail * Familiarity with e-learning and technical training content creation tools including, but not limited to, Articulate Rise, Storyline, WalkMe, Iorad, Camtasia, Synthesia, etc. For Chicago, IL-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For Dallas, TX-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For New York, NY-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$126,000 per year - USD$140,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $113k-140k yearly 18d ago
  • Lead Account Executive, Public Sector

    Uber 4.9company rating

    Uber job in Washington, DC

    _This is a hybrid role and you must be located in, or willing to relocate to Washington, DC._ About the Role Uber AI Solutions is reimagining how the world moves by solving the hardest problems in autonomy, localization, and automation. Having built one of the world's most sophisticated AI-driven platforms, we are now extending our core capabilities-data labeling, map editing, and AI model validation-to the Public Sector. We help agencies accelerate their own automation journeys by providing the human-verified data and rigorous testing environments required to deploy AI with confidence and precision. As a Lead Account Executive, Public Sector, you will be responsible for expanding Uber AI Solutions' footprint across the Federal Civilian and Defense landscape. This is a role for a strategic "builder" who can help define the internal organizational strategy and develop new relationships across Agencies. You will own the entire lifecycle, from navigating budget cycles with agency directors to the final execution of large-scale contracts. ### What You'll Do * Market Expansion: Develop and execute a go-to-market strategy for Federal agencies, identifying opportunities where our technology can solve complex public sector challenges. * Agency Partnership: Serve as a "Trusted Advisor" to agency stakeholders, helping them bridge the gap between their current legacy systems and modern, scalable technology solutions. * Strategic Pipeline Management: Manage a multi-million dollar pipeline with high precision. You will be expected to forecast accurately by understanding agency fiscal years and funding availability. * Proposal & Contract Leadership: Lead the response for RFIs, RFPs, and RFQs, working closely with Legal and Finance teams to ensure all submissions are compliant, competitive, and technically sound. * Customer Success & Adoption: You will collaborate with Product and Technical teams to oversee "Proof of Concept" (PoC) phases to ensure technical validation and secure long-term agency buy-in. Basic Qualifications * Bachelor's degree or equivalent professional experience. * 8+ years of experience in B2B technology sales, with a focus on SaaS, Cloud Infrastructure, or AI/ML services with long-term sales cycles (6-18 months) and multi-stakeholder buy-in. * Experience in Consultative Selling or Value Engineering, with the ability to draft complex Statements of Work (SOWs) and business cases that align technical capabilities (like data labeling or HITL) with specific customer outcomes. Preferred Qualifications * Federal Acquisition Mastery: 5+ years of Federal experience with a deep understanding of the PPBE process and the "Color of Money" (O&M, Procurement, RDT&E); ability to guide customers on aligning their funding cycles with procurement timelines. * Relationship Capital: Demonstrated success in leveraging an existing network of agency leaders (GS-15/SES level) and Systems Integrator (SI) partners to accelerate market entry. * Contracting Acumen: Expert knowledge of FAR/DFARS and various contract vehicles (GSA, SEWP, NASA, OTA) to ensure seamless deal execution. * Technical Translation: Ability to convert technical requirements into a "Mission-First" narrative, including the management of Pilots and PoCs to prove value before a full-scale award. * Customer-to-Product Loop: Proven ability to act as a "Voice of the Customer," synthesizing feedback on product features, data quality, and pricing models to influence internal Product and Engineering roadmaps. * Market Development: Demonstrated success in greenfield expansion and launching new products or penetrating untapped market segments where no established blueprint exists. For Washington, DC-based roles: The base salary range for this role is USD$196,000 per year - USD$218,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $46k-85k yearly est. 39d ago
  • Senior Strategic Operations Associate, Uber Rent & Car Delivery

    Uber 4.9company rating

    Uber job in Washington, DC

    **About the Role** The automotive and transportation industries are rapidly evolving, reshaping the car rental landscape. As part of Uber's Consumer Vehicles team, this role focuses on building and leading a three-sided car rental marketplace by differentiating our value proposition for vehicle suppliers-including rental car companies, car-share operators, OEMs, and dealerships. While Uber's large customer base is a powerful source of demand, our most successful partnerships extend far beyond being a marketing channel. We provide solutions that help suppliers grow their businesses, expand into new categories and markets, and optimize operations. Together, we create opportunities for reinvestment and shared success-positioning Uber as the #1 rental marketplace suppliers want to work with, the #1 place consumers go to rent cars, and the best platform for drivers. The Car Delivery business line sits at the forefront of this value proposition, offering innovative solutions to rental car companies and fleet operators. As part of this team, you'll help build and scale services that enable suppliers to request drivers on the Uber platform for vehicle delivery, repositioning, and essential operational tasks such as servicing, cleaning, and refueling. As a member of the CV team, you will play a pivotal role in shaping the future of our on-demand vehicle delivery marketplace. You'll ensure seamless vehicle access for customers, with a focus on convenience, speed, and maintaining balance across the three sides of the marketplace-earners, suppliers, and customers. This role blends strategic thinking with operational rigor, requiring close collaboration with cross-functional teams and external partners to unlock value at scale. You'll use data-driven insights to identify growth opportunities, improve marketplace efficiency, and build long-term partnerships that benefit all stakeholders. **What You'll Do** + Drive Operational Excellence: Lead initiatives that improve the efficiency of our on-demand vehicle delivery marketplace-balancing supply and demand, reducing delivery times, and ensuring seamless vehicle access for customers + Leverage Data for Impact: Analyze complex data sets to uncover insights that shape strategic decisions. Use these insights to optimize marketplace performance, identify growth opportunities, and strengthen operational effectiveness + Ensure Marketplace Balance: Manage the three-sided marketplace-earners, suppliers, and customers-to deliver a consistent, reliable experience and meet key performance objectives such as on-time delivery and overall reliability + Build and Scale Supplier Relationships: Collaborate with rental car companies, dealerships, and fleet managers to deepen partnerships, expand our offerings, improve their operational efficiency, and drive long-term, mutually beneficial outcomes + Strategic Cross-Functional Collaboration: Partner closely with Product, Tech, Operations, Legal, and Finance to design and execute innovative solutions aligned with Uber's business objectives and long-term Consumer Vehicles strategy **Basic Qualifications** + Minimum 4 years of experience in operations, business consulting, finance, or a similar analytical role. + Proven track record of operational execution and strong project management skills across functions + Exceptional communication skills, with the ability to engage both internal and external stakeholders, effectively. + Ability to independently analyze data and develop insights to support critical business decisions. + Proficiency in SQL and Python. + Bachelor's degree. **Preferred Qualifications** + Experience managing partnerships or external stakeholders + Expertise in marketplace dynamics, pricing strategies, and operational optimization. + Strong ability to drive strategic alignment and build consensus across cross-functional teams. + Demonstrated success in fostering collaboration and enabling effective teamwork on complex projects. + Experience working on global projects or in an international setting. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For Washington, DC-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- ***************************************************************************************************
    $23k-37k yearly est. 6d ago
  • Senior Strategic Operations Associate, Fleet Operations

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role The US&C Taxi Fleets and Vehicles team is responsible for driving strategy and operations across multiple business lines that include managed fleets, unmanaged fleets, earner rentals, and car sales driving incremental topline/bottomline impact for the business, ensuring suppliers maximize their returns on assets deployed on Uber, supporting earners with the right vehicle or gig access opportunities, and supporting automotive OEMs in crafting vehicle solutions to earners or fleets. What You'll Do: The candidate in this role will be involved in driving strategic programs related to fleets operations in the US&C region. They will work to devise new commercial and operating models with different types of fleets in the ecosystem to enable launch of new products. Activities include: * Financial modeling * Developing commercial structures and partnerships * Driving cross functional collaboration across Tech, BD, Policy, and Legal * Interfacing with marketplace, consumer, and earner teams Basic Qualifications: * 4+ years of experience in Consulting, Technology, Operations, Analytics, Product or similar, ideally in Tech, Logistics, or Strategy Consulting * Proficiency in SQL * Advanced data acumen with the ability to extract and analyze large, complex datasets * Bachelor's degree Preferred Qualifications: * Bachelor's degree in a quantitative field (e.g., STEM, Economics) or equivalent practical experience * Advanced proficiency in SQL * Strong business acumen and ability to craft data-backed recommendations * Clear and effective communication skills, both written and verbal, with comfort presenting to stakeholders * Track record of working across highly cross-functional teams, including Product, Engineering, Legal, and Finance * Comfortable navigating ambiguity and pushing forward when priorities shift * Ability to influence without authority and advocate for operational realities in technical discussions For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $28k-39k yearly est. 21d ago
  • Program Lead - Global Safety Reporting & Routing

    Uber 4.9company rating

    Uber job in Washington, DC

    About the Role We are searching for a Senior Program Manager to join the Global Safety Support team who will help enable a best in class customer experience program. You will be reporting into the Safety Reporting, Channel, & Routing Program Leader and will be responsible for strengthening our safety support reporting and routing processes in close partnership with our Safety Operations, Safety Product, Safety Data, Safety Process, and Regional Operations teams. You will set and implement program requirements that ensure our safety reporting is readily accessible with sufficient information to inform routing and handling. This role will require a high amount of cross-functional collaboration and influencing and vision setting on the safety reporting experience and ability to understand and leverage GenAI models. You should be able to problem solve and address complex challenges, produce high quality written documentation, and build effective automation processes. This position can be based in Chicago, New York, Washington DC or Amsterdam. What the Candidate Will Do * Develop, implement, and monitor impact of program and business requirements for safety reporting and routing to improve the customer experience and obtain sufficient information to support high quality and fair outcomes. * Drive optimization of reporting and routing processes through working closely with the Product team to pilot, test, and monitor/QA impact of automations. * Set business level requirements for leveraging GenAI bots to improve reporting and routing of safety incidents ensuring they collect sufficient information for effective handling and actioning and provide a positive user experience * Make our Uber Help Center for safety more efficient and effective in meeting customer and support needs. * Develop and maintain clear, comprehensive program documentation (including process flows, business requirements docs, project and communication plans) tailored to diverse business audiences. * Build consensus among different stakeholder groups to drive effective customer entry points (such as safety toolkit, Help Center) that ensure high quality support and outcomes. * Develop content and standard operating procedures to improve process adherence and accuracy on a global scale * Partner with Data Analytics, Policy, Product, and Regional CommOps stakeholders to define processes to support data integrity Basic Qualifications * Minimum of 5-7 years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders Preferred Qualifications * 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights * GenAI and automation experience in customer reporting * Six Sigma or related process excellence background * Previous user experience background & understanding of customer needs * Self-motivated with a strong affinity for problem solving * Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations * Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder * Experience with program management, customer support strategy, or quality assurance * Basic SQL Skills For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [****************************************************************************** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](************************************* Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
    $140k-172k yearly 39d ago

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