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Unit leader skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Below we've compiled a list of the most critical unit leader skills. We ranked the top skills for unit leaders based on the percentage of resumes they appeared on. For example, 28.1% of unit leader resumes contained conflict resolution as a skill. Continue reading to find out what skills a unit leader needs to be successful in the workplace.

15 unit leader skills for your resume and career

1. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how unit leaders use conflict resolution:
  • Trained staff members in conflict resolution and positive reinforcement
  • Assisted team members in conflict resolution with third party entities such as city/county planners, telephonic communications managers and private parties.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how unit leaders use customer service:
  • Coordinated work activities, and provided direct supervision to a specialized work unit consisting of call center and customer service representatives.
  • Provide exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.

3. Cash Handling

Here's how unit leaders use cash handling:
  • Monitor cash handling and inventory control.

4. Staff Training

Here's how unit leaders use staff training:
  • Conducted staff training/counseling and meetings.
  • Assisted in the planning and implementation of staff training.

5. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how unit leaders use role model:
  • Interact consistently with all Sales Leaders to role model, coach, and observe activities, calendar management and performance.
  • Supervised, managed, and trained oldest campers to become strong mentors and positive role models for younger campers.

6. Patients

Here's how unit leaders use patients:
  • Obtained collateral information regarding patients, assisted in safe discharge planning in collaboration with patients.
  • Assessed patients in active withdrawals and provided interventions to manage physical and psychological withdrawal symptoms.

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7. Enjoyable Dining

Here's how unit leaders use enjoyable dining:
  • Developed a working relationship with Principal and staff to provide an enjoyable dining experience.

8. Kids

Here's how unit leaders use kids:
  • Monitored transportation for kids attending camps.
  • Helped kids do arts and crafts, swimming, unit activities, fishing, boating, music, and sports.

9. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how unit leaders use patient care:
  • Participated in various leadership initiatives to improve patient care and staff satisfaction.
  • Communicated with Physicians for holistic patient care.

10. World Class

World-class is a person or something of the highest rank internationally. You receive the world-class title if your status or qualities surpasses everyone in that category.

Here's how unit leaders use world class:
  • Streamlined processes through successful implementation of world Class Manufacturing and LEAN manufacturing techniques in high-volume facility.
  • Utilize World Class Manufacturing methodologies in order to reduce scrap and cost associated with repair of units lost to defects.

11. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how unit leaders use safety procedures:
  • Ensured adherence to safety procedures.
  • Provide supervision, guidance, feedback, and support to counselors; schedule program activities; ensure safety procedures are upheld.

12. Leadership

Here's how unit leaders use leadership:
  • Consulted management and unit leaders in matters regarding individual and group training, leadership and development, mobilization readiness and security.
  • Supervised campers and provided leadership in program area planning including activity preparation and leading activities.

13. Excellent Interpersonal

Here's how unit leaders use excellent interpersonal:
  • Utilized excellent interpersonal skills with students, parents and co-workers in order to meet program deadlines and goals with efficiency.
  • Developed guest service program Exceeded financial goals Excellent interpersonal skills Highly proficient in all technical operations and software

14. Develop Team

Here's how unit leaders use develop team:
  • Demonstrate the ability to coach/mentor/develop team members, Proficient in Microsoft Office applications.
  • Coach, direct and develop team members to raise individual and organizational capabilities.

15. Lean Manufacturing

Here's how unit leaders use lean manufacturing:
  • Implement lean manufacturing techniques to improve performance.
  • Teach, cultivate, and implement teamwork, lean manufacturing, and problem solving in a positive, proactive work environment.
top-skills

What skills help Unit Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all unit leaders possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.
Do you want to know more?
Read more about what experts have to say about unit leader

List of unit leader skills to add to your resume

Unit leader skills

The most important skills for a unit leader resume and required skills for a unit leader to have include:

  • Conflict Resolution
  • Customer Service
  • Cash Handling
  • Staff Training
  • Role Model
  • Patients
  • Enjoyable Dining
  • Kids
  • Patient Care
  • World Class
  • Safety Procedures
  • Leadership
  • Excellent Interpersonal
  • Develop Team
  • Lean Manufacturing
  • CPR
  • Logistics
  • WCM
  • Business Metrics
  • Kaizen
  • Direct Reports
  • Process Improvement
  • Professional Development
  • Catheter
  • ISO
  • Staff Development
  • Performance Evaluations
  • Diabetes
  • Emergency Procedures
  • Girl Scouts
  • Staff Performance
  • Performance Reviews
  • Canoe
  • Developmental Disabilities
  • Unit Programs
  • Abuse Program
  • Medicaid
  • Medicare
  • FEMA
  • UAW
  • Hemodialysis

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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