Client Success Manager
Norwood, OH job
As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a high level of satisfaction.
Key Responsibilities:
Client Relationship Management:
Develop and maintain strong, trusting relationships with clients, serving as their main point of contact for all matters related to our products/services.
Act as a liaison between the client and the company, facilitating clear and effective communication.
Work directly with the Account Managers to establish proper account governance.
Client Onboarding and Training:
Collaborate with the Account Manager and onboarding teams to ensure a smooth transition for clients as they start using our products/services.
Provide training and support to clients to ensure they fully understand and utilize the value of our offerings.
Identify transition approach and resource requirements for successful onboarding.
Manage client contracts and tools required for ongoing contract management are setup properly.
Client Needs Assessment:
Continuously assess client needs and goals, understanding their unique challenges and opportunities.
Work with clients to define and refine their objectives and key performance indicators.
Work with Account Managers to build a strategy to ensure our contract meets expectations with continual care and feeding.
Value Delivery:
Monitor client usage and performance, identifying areas for improvement and opportunities to enhance the value they receive.
Develop and implement strategies to maximize the value of our products/services for each client.
Address client concerns and issues promptly, working closely with the appropriate teams to resolve any challenges.
Ensure clients are satisfied with the resolution and that their overall experience remains positive.
Establish a strong governance model that drives the right conversations at the right levels.
Building relationships and advocate for our clients across all of Encore.
Client Retention and Expansion:
Identify opportunities (leads), in partnership with the Account Managers, where Encore can add value/ solutions for our client.
Develop and execute account expansion strategies, driving revenue growth working direction with the Account Managers.
Ensuring Services and value align with the client to properly position Encore for retention and/or potential opportunities to grow.
Qualifications:
Ability to identify opportunities, in partnership with the Account Managers, where Encore can add value/ solutions for our client.
Proven experience in client success, Account Management, or a related field.
Exceptional interpersonal and communication skills.
Strong problem-solving and analytical abilities.
Client-centric mindset with a passion for delivering exceptional service.
Ability to understand a client needs and translate the needs to actionable plans.
Results-oriented with an ability to work independently as well as part of a team.
Physical Requirements:
Prolonged periods sitting at a desk and working on the computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Assembler / Operator (SDKY) - 3rd Shift
Sandusky, OH job
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the "Best Value" supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Performs setups and adjustments of machinery for assembling metal chain parts
Interprets job specifications and reads blueprints.
Inspects products to verify conformance utilizing various measuring devices.
Assembles parts to product specifications per print.
Maintains record keeping for jobs and inventory.
Coordinates with others to achieve maximum throughput and meet department and company goals.
Ensures compliance with OSHA regulations and workplace safety regulations.
Operates material handling equipment including but not limited to forklifts, cranes and hoists.
Uses good judgment and works in a safe responsible manner. Other tasks/functions as assigned.
General knowledge and ability to safely use hand tools.
Other tasks, functions and projects as assigned.
Requirements:
High school diploma or equivalent preferred; equivalent relevant experience may be considered
1 - 2 years manufacturing related experience.
Ability to input to and retrieve from computer based software programs.
Able to perform moderately active work typical of a manufacturing plant environment. Examples include pushing, pulling, lifting, standing, bending, twisting.
Safety Sensitive position
Exhibits required in-depth job knowledge and skills
Able to solve problems and determine a course of action
Troubleshoots and anticipates problems
Has the ability to influence others in the work group in a positive manner
Can prioritize the work and coordinate with others
Fosters a team environment
Supports complex customer's needs/requests
Exhibits a sense of urgency to get the job done
Understands, responds and supports fostering good employee relations
Exhibits punctuality and dependability
U.S. Tsubaki offers:
A competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential
Paid Time Off ("PTO")
90-day and 180-day performance reviews
Shift differential pay for 2nd and 3rd shift
Weekly bonus potential
Paid training
Shift: 4 days a week, 10 hours per day.
Days: Monday - Thursday (standard schedule). Overtime may be required on Fridays/Saturdays according to business needs.
Learn more about U.S. Tsubaki at: *************************
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PIccf22653b78d-37***********1
EPIC EMR Help Desk Support
New Albany, OH job
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
IT awareness & Helpdesk tool experience
Client Experience Specialist
Cincinnati, OH job
Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the master resource schedule to ensure availability data is accurate across the department. This is an operational delivery role designed for someone who excels at process execution, financial tracking, and logistics. It serves as an excellent entry point into the Client Experience team with opportunities for future growth.
Responsibilities:
Project Management: Small Engagements & T&M
• Serve as the primary Project Manager for a portfolio of small, transactional engagements (e.g. T&M blocks, staff
augmentation, and hardware deployments).
• Manage the administrative lifecycle of these projects from setup to close-out.
• Review and approve time entries against project codes to ensure billing accuracy.
• Track project burn rates and budgets to prevent overages.
• Coordinate scheduling and dispatch for engineers assigned to these engagements.
Client Support:
• Act as the service-based primary point of contact for a defined list of small recurring service accounts.
• Manage standard service renewals and handle routine client inquiries.
• Execute standard client outreach (e.g. quarterly email check-ins) to maintain account health.
• Triaging incoming client requests and routing them to the appropriate technical teams.
Resource Scheduling:
• Maintain the master resource schedule for the delivery organization.
• Update resource availability based on time-off requests and project allocations.
• Verify resource availability before assignments are made to ensure schedule accuracy.
• Provide availability reports to management to assist with capacity planning.
Other duties as assigned.
Qualifications:
• 2+ years of experience in project coordination, scheduling, or operations, preferably in an IT or Managed Services
environment.
• Experience with PSA (Professional Services Automation) tools is required (Experience with Certinia/Financial Force and
Salesforce is highly preferred).
• Strong proficiency in Microsoft Excel (filtering, VLOOKUPs, Pivot tables) and Office 365.
• Ability to manage high volumes of small tasks without losing track of details.
• Strong written and verbal communication skills.
Physical Requirements:
• Prolonged periods sitting at a desk and working on the computer.
• Occasional lifting, pushing, pulling up to 15 lbs.
• Hybrid position - in office and remote workdays.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Financial Services Representative
Columbus, OH job
Immediate need for a talented Financial Services Representative. This is a 06+ months contract opportunity with long-term potential and is located in Colombus, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-93606
Pay Range: $18.50 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.
Key Responsibilities:
Hours: 8 hrs. per day || 40 hrs. in a week
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process
Start date is flexible.
Looking for contingent worker to work 12 PM to 5 PM Monday through Friday.
Training will be in office but will only be required to come in 2 days per week either Monday and Tuesday or Tuesday and Wednesday after training is completed.
Provides prompt efficient service for assigned product and/or service center internal and external customers.
Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
Reviews, underwrites, and processes applications for client contracts, client withdrawals, and life withdrawals in accordance with government regulations, contract provisions, and internal procedures and controls.
Requests additional information when necessary.
Communicates with customers, other departments, regional and/or field offices and other industry companies through oral and written communications.
Maintains appropriate records.
Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
Researches and corrects errors.
Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel.
Performs other duties as requested.
Key Requirements and Technology Experience:
Key Skills; Customer Service, technical proficiency I.e MS office and excel, problem Solving
Four years of work experience.
Work experience with undergraduate studies preferred.
Knowledge: General office practices, customer service, and office equipment.
Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred.
Basic mathematics and problem-solving techniques.
Excel skills preferred.
Ability to prioritize own work within standards.
Effective written and oral communication skills to interact with customers, team members, and management.
Decision making skills necessary for customer contacts.
Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action.
Decision making skills necessary for problem identification and correction.
Proven ability to operate a CRT and PC.
Education: High school diploma. Undergraduate diploma desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable.
Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Commissioning Engineer
Columbus, OH job
The Commissioning Engineer is a deployable member of the Engineering team responsible for system commissioning, acceptance testing, and end-user knowledge transfer. This role ensures that integrated AV, UC, and IT systems are tested, validated, and fully functional prior to project turnover. The Commissioning Engineer servs as an on-site technical leader and works closely with installation, project management, programming, and engineering teams to deliver systems that meet Pixel integration standards and project specifications.
ROLES AND RESPONSIBILITIES:
· Conduct pre-deployment system testing and validation, in-office, prior to installation.
· Perform on-site commissioning and acceptance testing prior during final system verification.
· Provide direction and technical leadership to installation personnel while on-site to ensure proper system functionality and adherence to company standards.
· Conduct knowledge transfer sessions with client stakeholders and end users following acceptance testing.
· Test and verify control system functionality and collaborate with programmers to debug and optimize performance.
· Make minor control system and/or GUI modifications when necessary to align with project documentation and system performance goals.
· Configure and tune DSP systems.
· Perform network configuration to support AV-over-IP solutions.
· Configure, test, and optimize digital video signal chains.
· Deploy and configure unified communications systems (Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex).
· Validate and troubleshoot USB signal extension, connection, and operations.
· Document commissioning and acceptance testing results and provide detailed feedback to engineering and programming teams.
· Maintain professionalism and represent the company positively during client-facing engagements.
SUCCESS FACTORS:
· Ability to Travel Nationwide
· A high level of customer centricity
· Strong team player with the ability to adapt to diverse team members
· Ability to perform in a fast paced/high volume environment
· Excellent verbal and written communication skills
· Exceptional Critical Thinking skills
· Detail Oriented- a high level of attention to detail is required
· A high level of time management, accountability, and prioritization skills
· Self-motivated, goal-oriented, and driven to accomplish department goals
· Ability to be organized, problem solve, and be solution oriented
· Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
· Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving
· When working on site, could be required to wear common protection of safety equipment, such as safety glasses, gloves, hearing protection and hard hats
EXPERIENCE AND EDUCATION:
· 3-5 years of experience in AV integration, service, or commissioning. *Programming or Engineering experience is a plus*
· Hands-on experience with Crestron, Q-SYS, or Extron control systems
· Hand-on experience with Q-SYS, Biamp, or Shure DSP platform configuration and tuning
· Demonstrated understanding of AV-over-IP and network-based media transport technologies and protocols
· Real world experience configuring and deploying UC ecosystems such as Microsoft Teams, Zoom, and Webex
· Strong troubleshooting and system-level problem-solving skills
· CTS certification, or ability to quickly obtain
Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
Copado Administrator /Salesforce Administrator
Columbus, OH job
End Client: State of Ohio
Job Title: Copado Administrator /Salesforce Administrator
Duration: 6+Months
Contract
Number of Hours: 40 Hrs/ week
Interview Type: Web Cam
Ceipal ID: SOH_SFDC633_MA
Requirement ID: JFS - Product Specialist 4/ PS4 (786633)
Position Overview
JFS is seeking an experienced Copado Administrator /Salesforce Administrator to manage Salesforce platform configuration, data management, and DevOps operations. The successful candidate will support deployment pipelines, maintain system integrity, and ensure compliance with state IT governance standards.
This role requires a strong understanding of Salesforce administration, Copado DevOps, and data backup and recovery processes using tools such as OwnBackup and Salesforce utilities.
Key Responsibilities
Copado & DevOps Administration
Administer and maintain Copado DevOps within Salesforce, including user access, pipelines, and deployment automation.
Manage and monitor deployment pipelines across Development, QA, UAT, and Production environments.
Integrate Git version control and maintain release integrity through proper change management.
Collaborate with developers and analysts to plan and execute release schedules.
Implement and document Change and Configuration Management standards and procedures.
Ensure compliance with state security and audit requirements in all deployment activities.
Salesforce System Administration
Create and manage system changes, configurations, and enhancements to meet agency needs.
Modify Salesforce functionality to improve usability and efficiency.
Manage daily Salesforce administration including user setup, profiles, roles, objects, fields, and validation rules.
Grant, remove, and maintain user licenses while ensuring minimal disruption to users.
Communicate system updates and enhancements to business users.
Monitor system usage, mentor users, and promote adoption of new features.
Continuously identify and implement improvements to enhance the end-user experience.
Data Management & Integration
Perform data imports, updates, and transformations using Workbench, Data Loader, and other Salesforce utilities.
Maintain data quality standards across all Salesforce objects.
Manage OwnBackup data backup and recovery processes to protect critical data assets.
Perform data seeding using OwnBackup for sandbox and testing environments.
Monitor exception logs and resolve integration and synchronization errors.
Reporting & Documentation
Create and maintain dashboards, reports, and report folders to support business needs.
Document agency processes, data flows, and configuration changes.
Maintain up-to-date release documentation and deployment logs.
Develop and maintain training materials and process documentation for system users.
Required Skills & Experience
Required / Desired
4 years experience as a Salesforce System Administrator (Required)
4 years as Copado Administrator (Required)
4 years experience in Copado DevOps operations (Desired)
1 year experience with OwnBackup data backup and recovery (Desired)
1 year experience with OwnBackup data seeding (Required)
1 year experience with Change and Configuration Management concepts and procedures (Required)
1 year experience with Apex code (basic understanding) (Desired)
1 year experience using Salesforce utilities such as Workbench and Data Loader (Required)
Salesforce Administrator Certification (ADM-201) (Desired)
Preferred Qualifications
Experience working in a state or public-sector IT environment.
Copado Certified Administrator or Copado Certified Consultant certification.
Experience managing multi-org Salesforce environments or shared release pipelines.
Familiarity with Salesforce security, auditing, and governance practices.
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: **************************************
LinkedIn: *****************************************
Facebook: *********************************
Twitter: *********************************
Digital Media Manager
Cincinnati, OH job
As a Senior Account Manager - Activation, you will be supporting the Lead Account Manager and Account Executives by being a strategic partner to the aligned portfolio of clients, working cross-functionally with internal teams to assist in delivering comprehensive media plans and successful campaigns. You will be responsible for overarching campaign success & client satisfaction by building strong internal and external relationships. You will have, or build, a strong understanding of KPM's portfolio of products, platforms, and processes, and will bring a solid understanding of the media industry to the role. You will use your KPM and industry knowledge to develop strategic media recommendations and optimizations to ensure your clients meet their goals. You are customer obsessed, thrive in a fast-paced and evolving environment, have a high standard for quality and strive to ‘wow' your clients and partners.
QUALIFICATIONS, SKILLS, AND EXPERIENCE:
Bachelor's degree
5+ years of proven digital media experience
Ability to build partnerships and foster relationships with internal and external stakeholders.
Strategic thinker with a passion for using data insights to drive client performance
Experience within publisher, agency or retail preferred
Experience building strategic media plans and recommendations preferred
Strong time management and project management skills, with proven ability to balance multiple projects at same time
Strong attention to detail, communication, organization and prioritization skills
Strong Presentation Skills
Key Responsibilities
RESPONSIBILITIES:
Develop and maintain strong relationships with Sales partners, fellow Account Managers, Clients and Agency contacts to collaboratively own the client relationship
Responsible for client communications, leading client and agency status calls, responding to ad-hoc requests and timely email responses (24 hour SLA).
You will work with your internal Account Management Lead/team and Client on campaign proposals including intake, audience strategy, media mix recommendations, creative, and overarching plans in alignment with your clients' campaign goals, objectives, and past campaign performance
Manage full campaign life cycle including but not limited to: organizing and conducting kick-off calls, monitoring campaign performance in-flight, end of campaign reporting and invoice management
Confident in consistent outreach to clients to ensure campaigns budgets are spending in full with cross-sell/up-sell opportunities by leveraging data-driven media strategy within reporting, connecting client business need with campaign performance
Deep knowledge of your clients. Be able to translate their goals, objectives, and potential pain points into actionable and successful media campaigns.
Excellent storyteller and owner of client presentations highlighting campaign & audience insights, data, and campaign metrics.
Ability to manage a high volume of promotion and media campaign plans, including developing, maintaining, and communicating campaign pipeline, timelines, and tasks.
Develops and presents strategically crafted campaign measurement and insights to clients
Collaborate to resolve campaign performance issues using best practices and supporting resources, while creating innovative solutions to meet the changing needs of our clients.
Interface with cross-departmental contacts to ensure seamless campaign delivery.
Ability to work independently to ensure success of client relationship and campaign management.
Top 3 skills - Experience in CPG or retail experience, Analytical skills - Excel (VLookUps and Pivot Tables), flexible and excited to learn
Salesforce QA
Cincinnati, OH job
Salesforce QA / Enablement role focused on Sales Cloud, Service Cloud, and Field Service.
Candidate must be in Cincinnati, OH
Key Responsibilities
Own QA for Salesforce changes (Flows, Apex, validation rules, screen flows, integrations)
Build and maintain regression test plans; drive UAT and release validation
Test Salesforce-external integrations (ERP, email, docs, 3rd-party systems)
Validate data integrity across Work Orders, Service Appointments, Maintenance Plans
Design and deliver end-user training (office + field techs); create guides/videos
Translate release notes into user-friendly summaries; track adoption and usage
Partner with Product Owners, IT, and business stakeholders on test scenarios & releases
Key Skills
3+ years hands-on Salesforce (Field Service preferred)
Strong understanding of SF data model, Flows, Process Builder, Apex, security
Experience running QA/UAT in a Salesforce environment; agile/Jira familiarity
Strong documentation and communication skills
Bonus: Salesforce Admin cert, test automation experience
PCB Design Engineer
Cincinnati, OH job
Immediate need for a talented PCB Design Engineer. This is a 11+ months contract opportunity with long-term potential and is located in Cincinnati, OH(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-94418
Pay Range: $55 - $58/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Key skills; PCB, Design Validation, Embedded Systems
Development and qualification of electromechanical components such as Switch assemblies, cable assemblies, PCBAs.
Understand Measurement Systems analysis and understanding of establishing calibration requirements.
Work with suppliers to meet established cost, quality, and performance requirements.
Work with suppliers on component qualification activities and monitor the execution.
Understand and conduct Design of Experiments, Process Stability / Control / Capability methods, etc. for process characterizations/mfg./equipment development
Effective communication with suppliers on design requirements and process capability needs
Position may require up to 30% travel both domestic and international.
Board Bring-up
Design review, DFMEA, DFM & Board Revision
Low-level Embedded drivers development for on-board peripherals & Motor control
Schematics & BOM updates for PCBAs
Write Module test plan and execution
Writing Engineering Studies for board level & device level testing
Design Transfer
Test Engineering scope:
Writing Test Specs for ICT/ FCT
Liaison technical discussions between supplier & design team and resolve stumbling blocks
Design review of Hardware & fixture for Functional Testers
ICT/ FCT Qualification and deployment on plant
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Senior IT Quality Assurance Analyst
Columbus, OH job
Immediate need for a talented Senior IT Quality Assurance Analyst . This is a 06+ Months contract opportunity with long-term potential and is located in Columbus, OH (Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94603
Pay Range: $60-$62 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Establishes readiness, specifies skill needs, analyzes risk, provides estimates and plans work for testing efforts.
Participates in requirements reviews, design reviews, systems analysis and testing review discussions.
Determines scope and focus of testing effort and creates Test Strategy and risk analysis to guide testing efforts.
Prepares test tools, automation and environment assets to support testing effort.
Creates, uses and maintains automated scripts to increase efficiencies in testing, including troubleshooting problems with scripts.
Tests systems or system components utilizing black box testing methods.
Validates the function of system under test and observes results from various external and internal interfaces.
Gathers test activity information during execution and prepares summarized information about the testing effort.
Communicates regularly with project members and advocates for resolution of high priority problems with Project Sponsors, Service Manager and Project Manager.
Maintains assigned test assets and recognizes gaps in current test assets, identifying ways to create needed assets.
Creates effective ways to display data using various modeling, reporting, statistical perspectives and trending methods.
Performs in-depth analysis by weighing relevance and accuracy of information to provide alternative solutions while appropriately incorporating input from others.
Provide on the job support to others on a variety of testing topics.
Provides guidance on complex issues to others as needed
Collaboration & Communication:
Works effectively with cross-functional teams (security, architecture, infrastructure)
Can explain technical findings and recommendations to non-technical stakeholders
Curiosity-driven problem solving
Thrives on figuring things out without a full map
Resilience in ambiguity
Comfortable making progress with partial information
Bias toward action
Identifies and executes remediation steps without waiting for perfect clarity
Key Requirements and Technology Experience:
Skills; SQL Server Always Encrypted (AE), OWASP Top 10, Data-at-rest and data-in-transit encryption
SQL AE experience
Comfortable working with SQL Server Always Encrypted (AE)
Schema analysis and remediation for encryption compatibility
Experience designing security-focused test cases
Ability to validate encryption implementation and data protection mechanisms
Familiarity with automated testing frameworks that support security validation
Application Security Expertise
Deep understanding of OWASP Top 10 and secure coding practices
Experience with threat modeling and vulnerability remediation
Encryption Implementation
Hands-on experience with data-at-rest and data-in-transit encryption
Familiarity with key management and integration with enterprise security tools
Data-Driven Inquiry:
Demonstrates ability to analyze data and formulate meaningful questions
Brings insights and hypotheses back to the team to guide investigation and decision-making
Leads with curiosity to uncover root causes and improvement opportunities
Our client is a leading Insurance Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Data Center Site Selection Manager
Columbus, OH job
Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude.
**Required Skills:**
Data Center Site Selection Manager Responsibilities:
1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies
7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements
8. Travel domestically (50%+)
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in Business, Civil Engineering, City Planning or related
10. 10+ years of experience in site selection and data center or other capital project or infrastructure development
11. Experience leading real estate negotiations including contract formation and contract negotiations
12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
14. Experience communicating commercial, market and contractual details to all organizational levels
15. 2+ years of experience in Excel and PowerPoint and/or Keynote
**Preferred Qualifications:**
Preferred Qualifications:
16. Experience in hyperscale data center site selection or leasing negotiations
**Public Compensation:**
$188,000/year to $256,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
SQL Developer
Columbus, OH job
Responsibilities:
Responsible for functioning as the Technical SME on an enterprise-wide system.
Responsible for implementations of products/services
Provide direct technical expertise to Executive applications involving national security
Make sound recommendations on functional and technical improvements to the product.
Analyze the functional and technical impact of product planning decisions.
Develop appropriate functional and usability standards for products.
Track and document expected volume and type of use of the product.
Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
Perform impact analyses on production fixes and enhancements to establish priorities.
Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provide effective on-site product support as needed.
Accurately sets severity of identified defects.
Provide input to training and / or documentation materials regarding latest technical and functional design changes.
Document all work for future reference.
Review the system test approach and conditions used as the basis for detailed test scenarios.
Required Skills:
Experience with MS-Access & SQL Server (TSQL) development. Required 7 Years
Experience with creating Stored Procedures and Triggers to assist with creating bi-directional sync between RICS and JMT. Required 7 Years
Experience creating SQL queries to perform data clean up or orphan data. Required 7 Years
Experience creating ETL process between systems. Required 7 Years
Ability to resolve OnBase issues when transferring legacy documents (RBDMS) into OnBase with RICS taxonomy. Required 5 Years
3+ Years experience one who has live the Agile/SCRUM software methodology. Required 3 Years
Document all requirements in ADO. Required
Someone who can use Visio to document the sync process. Required
Product Owner
Cincinnati, OH job
The Product Owner will support the Product Management and Technology Development teams in driving execution of the back-end Search strategy across multiple scrum teams. This role is responsible for defining requirements, managing delivery within the agile framework, and ensuring alignment between business needs and technical solutions. The Product Owner will elicit priorities from the business, collaborate with cross-functional teams, and help deliver scalable, high-quality solutions. This role embodies the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Key Responsibilities
Essential Job Functions
Elicit, analyze, and define requirements in various formats (e.g., diagrams, use cases, user stories, written documentation) ensuring they are testable, measurable, and traceable.
Assist in defining key product performance indicators and implement protocols to measure product performance in support of future enhancements.
Identify and assess support needs for current and future state analysis; review post-rollout support performance and facilitate any required actions or adjustments.
Partner with product managers to review new product features, establish priorities, and rank features across initiatives.
Serve as the liaison between technology teams and business units/product management to ensure delivery of high-quality solutions.
Identify and resolve dependencies, issues, and risks through proactive team collaboration.
Create detailed epics with clear deliverables, ensuring implementation aligns with acceptance criteria.
Maintain product documentation, including near-term delivery plans and release details.
Collaborate within a team environment and adapt to support various functions within Agile frameworks.
Perform the essential duties of the role with or without reasonable accommodation.
Minimum Requirements
Basic knowledge of the software development lifecycle (SDLC).
2+ years of experience as a Product Owner, Product Manager, or Business Analyst.
Ability to collaborate effectively in a team environment.
Ability to define and track metrics and key performance indicators to drive decision-making.
Excellent written and verbal communication skills with the ability to convey information to stakeholders at all organizational levels.
Strong organizational, analytical, and problem-solving skills.
Demonstrated ability to partner effectively with teams and leaders across the organization.
Top Skills
Analytical thinking & strong problem-solving capabilities
Ability to work across teams and functions to resolve dependencies and deliver complex solutions
Strong communication skills with both technical teams and business stakeholders
Soft Skills
Adaptability and comfort with change
Leadership without authority
Active listening
IT Project Manager
Columbus, OH job
This unique role shapes client expectations, strategizes successful project delivery, and manages contracts and scopes for clients. This person must encompass attitude (the ability to adapt and work with a team), aptitude (the ability to problem solve and strategically address all situations), and accountability (the ability to have ownership and perspective over the clients, projects, and teams they support). A successful candidate will have a broad knowledge of industry best practices, be self-motivated, and be able to proactively identify potential project risks in order to advise and consult with clients on risk identification, analysis, and mitigation strategies.
Project Management responsibilities include project strategy and implementation planning, time and resource management, financial planning, scope management, issue and risk mitigation, project execution and delivery. This person plans, directs, and monitors the work produced by the team(s). He or she is responsible for managing stakeholder relationships, including general, ongoing communications, negotiation of scope and schedule changes, key risks, issue resolution, ongoing progress reporting, and drives new business opportunities from existing project work.
As a Business Analyst, they have a desire to understand the client experience and serve as a liaison between functional users and technical staff in the development or modification of typically complex information systems. He or she leads in the discovery inquisition and definition of detailed user business requirements, assures requirements are appropriately addressed in application implementation, and redefines business processes to maximize application usage as required. Responsibilities include creating and executing test plans, performing hands-on functional testing, and leading user acceptance testing. This position will also provide ongoing user support, including troubleshooting and resolution of more complex system issues.
As a QA Analyst, they will be responsible for the overall success of a project as it relates to customer expectation and requirements definition, as well as thorough quality assurance activities.
Responsibilities:
· Develop strategic, detailed proposals, RFP responses, and project scopes.
· Drive project success and implement change through effective leadership.
· Take ownership and maintain perspective over clients, projects, and teams.
· Lead efforts to identify and articulate additional, potentially hidden client needs.
· Communicate and collaborate effectively with both functional area experts and technical team members.
· Manage multiple projects with competing priorities efficiently.
· Oversee user acceptance testing, including the creation and management of test cases.
· Plan, direct, and monitor the work produced by the team(s).
· Manage stakeholder relationships through ongoing communications, negotiation of scope and schedule changes, key risk identification, issue resolution, and progress reporting.
· Identify and drive new business opportunities from existing project work.
· Understand client experiences and serve as a liaison between functional users and technical staff.
· Lead the discovery and definition of detailed user business requirements.
· Ensure requirements are appropriately addressed in application implementations and redefine business processes as necessary.
· Create and execute test plans, perform functional testing, and lead user acceptance testing.
· Provide ongoing user support, troubleshooting, and resolution of complex system issues.
· Ensure overall project success regarding customer expectations and requirements definition through quality assurance activities.
Qualifications:
· Minimum of 4 years of job-related experience.
· Proficiency with Project Management software; familiarity with Azure DevOps and Smartsheet is ideal.
· Strong knowledge of the Software Development Lifecycle Process, including both iterative and Waterfall methodologies.
· Excellent organizational, professionalism, and time management skills.
· Effective analytical and presentation skills.
· Strong verbal, written, and interpersonal skills; ability to adapt communication styles to various audiences including management, stakeholders, users, SMEs, and developers.
· Strong process analysis and documentation skills; experience with workflow-based enterprise software projects.
· Self-motivated and capable of working independently.
· Preferred but not required: Experience as both a PM and BA on the same project.
· Advanced skills in data organization, analysis, problem-solving, and systems documentation.
· Preferred but not required: Knowledge of SQL, databases, and relational data models.
· Experience with web application development teams using technologies such as .Net or Java.
· Preferred: Experience in enterprise systems integration, change management, or large migrations.
· Preferred: Experience or knowledge in technical solutions/architectures such as web services, portals, business process modeling, UI technologies like AJAX, relational databases, and Business Intelligence (coding experience not required).
MAPSYS, Inc. has been proudly serving the IT industry for nearly 40 years from its headquarters in Columbus, Ohio. Initially specializing in iSeries (IBM i) infrastructure and application development, the company began expanding into Web and Mobile Development in 2005, and has since built practices in Systems Engineering, IT Staffing & Recruiting, Cloud Solutions, Software Support, and Infrastructure Optimization.
From our inception, MAPSYS has sought to navigate the interdependency of business and technology to provide tailored solutions to both the public and private sectors. Our success has been built on the value we place on our Clients/Partner relationships, the diverse range of skills and expertise of our incredible Staff, and our unwavering commitment to build on our wealth of experience to be “Difference Makers”.
Network Technician
Columbus, OH job
Band1 Network Engineer
Site address 2100 Citygate Dr suite b, Columbus OH 43219
The data Centre Technician will be doing :
Racking and Stacking of Network Switches
Replace SSD and STP connector of Switches
Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
Collaboration and Communication.
.NET Core Developer
Cincinnati, OH job
We are seeking a software engineer to help modernize and maintain our core applications across the Microsoft stack. The role involves working with C# in both .NET Framework 4.8 and .NET 8, supporting migrations from legacy ASP.NET MVC/Web API patterns to modern solutions using EF Core and SQL Server. You'll also contribute to front-end development as we transition from AngularJS to Angular, integrating with secure .NET Web API backends. The position requires familiarity with IIS hosting, background job orchestration, and Azure services such as Functions, Blob Storage, Key Vault, and Application Insights. Experience with performance tuning, DevOps practices, and secure configurations will be valuable in ensuring reliable, scalable systems.
Technical Needs:
Core platform
C# with .NET Framework 4.8 and .NET 8 (comfortable working in a hybrid solution)
ASP.NET MVC (Razor) and ASP.NET Web API (migrating patterns from 4.8 to .NET 8)
Entity Framework 6 and EF Core (migrations, performance tuning, parameterized LINQ, interceptors)
SQL Server 2019-2022 (T-SQL, indexing, query plans, performance troubleshooting)
Frontend
AngularJS to Angular (v20) experience, solid TypeScript, but from an integrated MS Stack perspective
Familiarity with integrating Angular frontends into an .Net 4.8/8 Web API backend leveraging MSAL
Windows/IIS & services
Understands the impacts of IIS hosting, ARR/load balancing, Windows Authentication/Entra ID transitions
Understands the impacts of Windows Services, Windows Scheduled Tasks, and Hangfire for background jobs
Azure & DevOps
Azure Functions (.NET isolated preferred), Blob Storage, Key Vault, App Configuration
Azure AI Document Intelligence integrations are a plus
Application Insights (KQL, custom dimensions) and secure configuration practices
Commissioning Engineer
Cincinnati, OH job
The Commissioning Engineer is a deployable member of the Engineering team responsible for system commissioning, acceptance testing, and end-user knowledge transfer. This role ensures that integrated AV, UC, and IT systems are tested, validated, and fully functional prior to project turnover. The Commissioning Engineer servs as an on-site technical leader and works closely with installation, project management, programming, and engineering teams to deliver systems that meet Pixel integration standards and project specifications.
ROLES AND RESPONSIBILITIES:
· Conduct pre-deployment system testing and validation, in-office, prior to installation.
· Perform on-site commissioning and acceptance testing prior during final system verification.
· Provide direction and technical leadership to installation personnel while on-site to ensure proper system functionality and adherence to company standards.
· Conduct knowledge transfer sessions with client stakeholders and end users following acceptance testing.
· Test and verify control system functionality and collaborate with programmers to debug and optimize performance.
· Make minor control system and/or GUI modifications when necessary to align with project documentation and system performance goals.
· Configure and tune DSP systems.
· Perform network configuration to support AV-over-IP solutions.
· Configure, test, and optimize digital video signal chains.
· Deploy and configure unified communications systems (Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex).
· Validate and troubleshoot USB signal extension, connection, and operations.
· Document commissioning and acceptance testing results and provide detailed feedback to engineering and programming teams.
· Maintain professionalism and represent the company positively during client-facing engagements.
SUCCESS FACTORS:
· Ability to Travel Nationwide
· A high level of customer centricity
· Strong team player with the ability to adapt to diverse team members
· Ability to perform in a fast paced/high volume environment
· Excellent verbal and written communication skills
· Exceptional Critical Thinking skills
· Detail Oriented- a high level of attention to detail is required
· A high level of time management, accountability, and prioritization skills
· Self-motivated, goal-oriented, and driven to accomplish department goals
· Ability to be organized, problem solve, and be solution oriented
· Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
· Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving
· When working on site, could be required to wear common protection of safety equipment, such as safety glasses, gloves, hearing protection and hard hats
EXPERIENCE AND EDUCATION:
· 3-5 years of experience in AV integration, service, or commissioning. *Programming or Engineering experience is a plus*
· Hands-on experience with Crestron, Q-SYS, or Extron control systems
· Hand-on experience with Q-SYS, Biamp, or Shure DSP platform configuration and tuning
· Demonstrated understanding of AV-over-IP and network-based media transport technologies and protocols
· Real world experience configuring and deploying UC ecosystems such as Microsoft Teams, Zoom, and Webex
· Strong troubleshooting and system-level problem-solving skills
· CTS certification, or ability to quickly obtain
Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
This is day 1 onsite
We are looking for SAP MRP Consultant.
Customer Success Manager
Cincinnati, OH job
As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client satisfaction, and strategic improvements within our managed services portfolio.
Responsibilities:
Program Leadership:
• Provide strategic direction and leadership for the IT Managed Services program.
• Oversee the planning, execution, and delivery of managed services, ensuring alignment with
• organizational objectives.
Client Relationship Management:
• Build and maintain strong relationships with clients to understand their IT needs and ensure delivery meets or
exceeds expectations.
• Act as the primary point of contact for client escalations and issue resolution.
Service Delivery Excellence:
• Define and enforce service level agreements (SLAs) for managed services.
• Monitor and optimize service delivery processes to ensure efficiency and quality.
• Implement best practices and industry standards for IT service management.
Team Collaboration:
• Collaborate with cross-functional teams, including technical teams, sales, and support, to ensure seamless service
delivery.
• Foster a collaborative and high-performance culture within the managed services team.
Financial Management:
• Manage the financial aspects of the IT Managed Services program, including budgeting, forecasting, and cost
optimization.
• Ensure the program is financially viable and meets profitability targets.
Continuous Improvement:
• Identify opportunities for process improvement and innovation within the managed services program.
• Implement initiatives to enhance service delivery efficiency and effectiveness.
Risk Management:
• Proactively identify and mitigate risks related to service delivery, security, and compliance.
• Develop and implement risk mitigation plans to ensure uninterrupted service.
Other duties as assigned.
Qualifications:
• Bachelor's degree in Information Technology, Business, or more than 5 years of experience leading managed
services clients. (Relevant certifications (e.g., PMP, ITIL) is a plus.)
• Proven experience in leadership, particularly in IT managed services.
• In-depth knowledge of IT service delivery models, best practices, and emerging trends.
• Strong client-facing and interpersonal skills with the ability to build and maintain relationships.
• Demonstrated ability to lead and motivate cross-functional teams to achieve program objectives.
• Financial acumen with experience in budgeting and financial management.
• Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment.
• Excellent communication skills, both written and verbal.
Physical Requirements:
• Prolonged periods sitting at a desk and working on the computer.
• Occasional walking between facilities
• Occasional liftin pushing, pulling up to 15 lbs.
• Hybrid position - in office and remote workdays
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.