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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Chicago, IL | $79,871 | $38.40 |
| 2 | San Francisco, CA | $70,895 | $34.08 |
| 3 | Atlanta, GA | $62,532 | $30.06 |
| 4 | Irving, TX | $62,267 | $29.94 |
| 5 | Seattle, WA | $62,185 | $29.90 |
| 6 | Madison, WI | $61,744 | $29.68 |
| 7 | Tampa, FL | $59,400 | $28.56 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $135,002 | $65 | - |
| 2 | Customer Relationship Specialist | $127,664 | $61 | - |
| 3 | Customer Service Executive | $124,531 | $60 | - |
| 4 | Customer Service Professional | $120,563 | $58 | - |
| 5 | Flight Service Specialist | $119,667 | $58 | - |
| 6 | Account Executive/Customer Service | $115,431 | $56 | - |
| 7 | Senior Client Service Specialist | $112,312 | $54 | - |
| 8 | Customer Service Senior Associate | $110,108 | $53 | - |
| 9 | Senior Service Specialist | $108,834 | $52 | - |
| 10 | Extension Service Specialist | $96,826 | $47 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | $99,943 | $48 | 26 | |
| 2 | Yammer | $84,734 | $41 | - |
| 3 | Citrix | $74,514 | $36 | - |
| 4 | Juniper Networks | $73,867 | $36 | - |
| 5 | SugarCRM | $72,732 | $35 | - |
| 6 | Intuit | $66,689 | $32 | 19 |
| 7 | Twilio | $63,768 | $31 | - |
| 8 | Gigamon | $62,046 | $30 | - |
| 9 | Symplicity | $61,161 | $29 | - |
| 10 | Freshdesk | $57,027 | $27 | - |
| 11 | Entrust Datacard | $50,278 | $24 | - |
| 12 | Convey Compliance Systems | $50,237 | $24 | - |
| 13 | BlackLine | $49,771 | $24 | - |
| 14 | Workiva | $49,412 | $24 | - |
| 15 | UserVoice | $45,427 | $22 | - |
| 16 | Quest Software | $44,671 | $21 | - |
| 17 | Symmetry | $43,355 | $21 | 2 |
| 18 | Snowbound Software | $38,983 | $19 | - |
| 19 | DocuSign | $38,738 | $19 | - |
| 20 | Turning Technologies | $37,290 | $18 | - |