Jobs That Don’t Require Any Customer Interaction

By Chris Kolmar - Jan. 6, 2021

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There are a wide variety of jobs out on the market that require some level of customer interaction. Whether you want to head into retail, sales, or a service job, you’ll often need to interact with clients frequently. For introverts who may not enjoy this type of interaction or are naturally shy, a career in this area might sound like a nightmare.

Luckily, there are a variety of jobs available that require absolutely no customer interaction. If a frustrated customer sounds like the last thing you’d want to deal with, then a job that doesn’t revolve around the customer could be the right fit for you.

Perhaps you are currently in a job where you regularly handle customer inquiries and are looking to transition away. You may be able to easily transition to a non-customer specific role while still holding onto the valuable skills you’ve learned.

Not all non-customer jobs are entry-level jobs; many provide opportunities to learn and advance in your career without the worry of dealing with a disgruntled client.

Of course, that doesn’t mean you don’t have to deal with internal individuals. Still, without the stress of needing to put on your customer service face, you may be happier and less stressed in a role that doesn’t deal with customer interaction regularly.

The Pros of Jobs Without Customer Interaction

At first glance, working a job without needing to interact with customers might sound somewhat lonely or boring, especially to seasoned pros. However, there are several benefits to working jobs where you don’t need to interact with customers regularly:

  • Less stress. The stress of needing to keep up with your client or customer can wear on an individual. Often, you’ll have great clients who want to collaborate and take your advice.

    However, you’ll inevitably run across the occasional lousy customer who might question every move you make, keep you up at all hours of the night, or make your job more difficult. That’s not to say that a job without customer service requirements won’t be stressful, but it will undoubtedly be a different type of stress.

  • Less travel. Customer-facing jobs can require travel, especially if you are in sales or a service role. Typically, you’ll be required to travel to your customers to give presentations, finalize deals, provide support, and more.

  • More flexibility. When dealing with an internal team, you will typically have a bit more flexibility than working with clients. Team members are more likely to be lenient if you have to miss a meeting, move a deadline, or reschedule an event.

    When you work directly with clients, you’ll need to follow a schedule more strictly. Rescheduling events or meetings will be more difficult, especially if multiple clients or team members are involved.

  • More focus. When you work a customer service job, multitasking is a must. You must be able to manage multiple clients at once, as well as various projects, deliverables, and deadlines.

    Job type you want
    Full Time
    Part Time
    Internship
    Temporary

    You’ll still have deliverables and deadlines in a non-customer service role, but without the constant emails, phone calls, and pressure from clients, you’ll be able to put your head down and focus on your tasks at hand more easily.

15 Jobs That Require No Customer Interaction

If you’re ready to take the step of transitioning out of customer service, here are a few career ideas to consider:

  1. Statistician. These professionals apply statistical methods and models to help solve real-world problems. For those who enjoy crunching numbers and analyzing data, considering a role as a statistician might be a great choice.

    These types of jobs are typically in research facilities, either for the federal government or in private labs. You’ll be required to interact with other mathematicians and engineers, but much of the work is self-driven for a statistician.

  2. Transcriptionist. Transcriptionists can come in various roles, but their essential job is to listen to audio or video recordings and transcribe them into the written word. Transcriptionists can have specialties such as medical or legal, or be tasked to translate from one language to another.

    For those who are fast typists and don’t mind being at a computer for most of the day, transcription could be a great choice. There’s no interaction with the customer, and you have full control over when to pause, rewind, and log off. Another perk to this role is that you can accomplish it from the comfort of your own home.

  3. Writer. Writers can vary widely from creative writing, copywriting, business writing, and more. Essentially, writers are responsible for getting words on a page in a cohesive way to tell a story.

    They can be tapped for all types of content, from blog posts to whitepapers to advertisement copy. Writers typically work alone with minimal interaction with clients except over email.

  4. Paralegal. Paralegals are tasked with performing tasks like legal and factual research, drafting court documents, organizing and maintaining files, proofreading documents, and more.

    These responsibilities can be performed from an office and don’t require any interaction with clients. This is an ideal role for anyone who is detail-oriented and has an interest in law.

  5. Software developer or engineer. Working in the software development or engineering field is excellent for individuals who have a passion for programming. Engineers and developers have no interaction with clients and perform tasks as an internal team, typically from home or an office.

    This allows individuals to do something they love from their own computers. They can leave the customer interactions and feedback to others in the company, such as product managers, project managers, and designers.

  6. Film or video editor. Anyone interested in editing and formatting videos for public use might want to check out a career as an editor. Responsibilities include working in an editing bay and using a computer to chop and piece together film into a final product.

    This job can be completed from a private studio or office with minimal customer or client interaction.

  7. Data entry. Data entry clerks typically work in an office and take company data and transfer it to a digital spreadsheet or document. For those who are organized, have good communication skills, and pay close attention to detail, this might be the job for you.

    Customer service is non-existent in this job, and, for the most part, it’s relatively easy work.

  8. Lab technician. A lab technician is typically confined to a laboratory in a private practice or hospital, for good reason. This means it’s a perfect job for someone who may not want to interact with clients.

    You’ll be responsible for handling bodily fluids and conducting tests within the laboratory to assist physicians in diagnosing a patient. This can be rewarding work, without the need to interact with customers.

  9. Librarian. Contrary to popular belief, librarians have very minimal customer interaction within the library. Their primary tasks involve them organizing, keeping records, and ordering new materials for the library. Customer interaction is typically handled by receptionists or customer service specialists within the library.

  10. Truck driver. Truck drivers are responsible for transporting goods from one place to another. This is traditionally a lonely job and requires an individual who truly doesn’t mind being alone for long periods.

    You’ll need to obtain specific credentials to drive larger trucks, but it can be a great career choice with great pay and decent benefits.

  11. Delivery driver. Whether you deliver for a restaurant or companies like Amazon, UPS, or FedEx, a delivery driver has minimal interaction with clients. You’d be tasked with organizing packages, delivering packages to the correct address, and being a safe driver.

    Similar to a truck driver, this job can be a little lonely, but there is no customer service required.

  12. Archivist. Archivists are tasked with assigning a specific value to informative artifacts that can include letters, photographs, audio, video, or other documentation for cataloging.

    These individuals may also be tasked with storing items or uploading them to archives online. There is no customer interaction for archivists, making this an ideal job for those looking to forego a job’s customer service aspect.

  13. Researcher. Researchers can be used across a variety of different job types and industries. Typically, these individuals are tasked with reviewing scholarly work and historical documentations so that they can provide insight for particular projects or initiatives.

    They might work in a university, on a company’s marketing or product development team, in private practices, or as part of a study. It’s expected that their research knowledge will help enhance the task at hand in some way. This can, of course, be done without customer interaction.

  14. Accountant. Accountants who work in business finance departments will be tasked with performing a variety of different analytical tasks.

    This position may require an individual to perform duties such as payroll information and payout, data entry, or assessment of their company’s financial standing for future decision making. This job requires interaction with colleagues, but not customers.

  15. Auditor. An auditor also works in a company’s financial department, but they are specifically responsible for financial records. These individuals will help to surface areas where businesses can be more cost-efficient and help with tax preparation.

    This individual may work closely with accountants in their departments, but they do not need to interact with customers.

  16. R&D engineers. Research and development engineers require no customer interaction. Their primary responsibilities include designing, testing, and improving their products in software, manufacturing, science, medical, and pharmaceutical industries. Similar to other jobs, this requires interaction internally, but not with clients outside of the company.

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Chris Kolmar

Author

Chris Kolmar

Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.

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