What does an application services manager do?
The job of an application services manager is to provide and coordinate the management and implementation of an organization's application services. The duties and responsibilities typically include managing and evaluating the performance of supplier partners, overseeing the quality assurance team, and managing and participating in the planning, validation, and system integration of telecommunication-based products. In addition, you will be responsible for selecting personnel to expand the development, QA, and analysis teams. As an application services manager, you are also responsible for overseeing infrastructure management, web hosting, and helpdesk services.
Application services manager responsibilities
Here are examples of responsibilities from real application services manager resumes:
- Achieve strong improvement in ITIL process maturity and quantifiable improvements in the end-to-end availability of critical and key applications.
- Used Sharepoint for tracking development efforts.
- Select personnel to expand the analysis, development, and QA teams.
- Head creation of portal from CRM application to third-party direct marketing vendor.
- Create cost-monitoring CRM application for clinical research clients.
- Evaluate new technologies and software products to determine feasibility and desirability of incorporating their capabilities into the organization's application portfolio.
- Design interfaces to communicate with Siebel and COBOL applications.
- Provide client specific customize reporting via ad-hoc web interface integrations and database extraction methodologies.
Application services manager skills and personality traits
We calculated that 23% of Application Services Managers are proficient in QA, Infrastructure, and Software Development. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Application Services Managers that have these skills listed on their resume here:
- QA, 23%
Work with the QA Manager to obtain QA resources for each project.
- Infrastructure, 22%
Provided project management for strategic, regulatory, and infrastructure projects.
- Software Development, 21%
Acted as liaison between software development company and organization to solve database issues regarding TIMSS application.
- Portfolio, 3%
Evaluated new technologies and software products to determine feasibility and desirability of incorporating their capabilities into the organization's application portfolio.
- Project Management, 3%
Engaged in technical activities including project management, relational database administration, along with database design and performance optimization.
- Service Delivery, 2%
Managed and participated in projects to develop and execute cost savings strategies (including off-shoring) for Application Service Delivery.
"qa," "infrastructure," and "software development" are among the most common skills that application services managers use at work. You can find even more application services manager responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for an application services manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Application services managers often use analytical skills in their day-to-day job, as shown by this real resume: "implemented first internal data warehouse and decision support application for this cellular telephone company. "
Business skills. Many application services manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so an application services manager will need this skill often in their role. This resume example is just one of many ways application services manager responsibilities rely on business skills: "managed sales, marketing, business development, it, and customer support groups. "
Communication skills. Another skill that relates to the job responsibilities of application services managers is communication skills. This skill is critical to many everyday application services manager duties, as "it managers must explain their work to top executives and give clear instructions to their subordinates." This example from a resume shows how this skill is used: "develop and maintain communication tools (wiki) for all application services activities. "
Leadership skills. For certain application services manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an application services manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what application services managers do: "provide leadership and expertise in the qualification and of all test / validation and production infrastructure environments. "
Organizational skills. Another common skill required for application services manager responsibilities is "organizational skills." This skill comes up in the duties of application services managers all the time, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." An excerpt from a real application services manager resume shows how this skill is central to what an application services manager does: "oversee the teams' personnel management and project management while applying organizational policies, procedures and methodologies. "
The three companies that hire the most application services managers are:
- GROWMARK9 application services managers jobs
- Power Services Incorporated
5 application services managers jobs
- Nokia3 application services managers jobs
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Compare different application services managers
Application services manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
These skill sets are where the common ground ends though. The responsibilities of an application services manager are more likely to require skills like "infrastructure," "portfolio," "application support," and "customer satisfaction." On the other hand, a job as a vice president of information technology requires skills like "architecture," "cloud," "customer service," and "network infrastructure." As you can see, what employees do in each career varies considerably.
Vice president of information technologies tend to reach similar levels of education than application services managers. In fact, vice president of information technologies are 0.1% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Application services manager vs. Engagement manager
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that application services manager responsibilities requires skills like "software development," "application support," "application development," and "application services." But an engagement manager might use other skills in their typical duties, such as, "analytics," "customer service," "digital transformation," and "business development."
Engagement managers earn similar levels of education than application services managers in general. They're 4.1% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Application services manager vs. Manager, project management
The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from application services manager resumes include skills like "software development," "service delivery," "application support," and "application development," whereas a manager, project management is more likely to list skills in "risk management," "customer service," "on-time delivery," and "project scope. "
Most managers, project management achieve a similar degree level compared to application services managers. For example, they're 0.2% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Application services manager vs. Consultant/project manager
Consultants/project managers act as planners, leaders, and advisors in business enterprises. These professionals facilitate meetings and establish positive relationships with vendors, management, and clients. They make customer visits, maintain industry knowledge, procure third-party software and hardware, and deliver projects. It is also part of their duty to manage complex initiatives in an individual business unit or organization. Their skills include analytical, time and cost management, problem-solving, interpersonal skills, and proficiency in project management software.
Even though a few skill sets overlap between application services managers and consultant/project managers, there are some differences that are important to note. For one, an application services manager might have more use for skills like "software development," "cloud computing," "portfolio," and "service delivery." Meanwhile, some responsibilities of consultant/project managers require skills like "project scope," "business development," "executive management," and "manage project scope. "
In general, consultant/project managers hold similar degree levels compared to application services managers. Consultant/project managers are 1.2% more likely to earn their Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.Types of application services manager
Updated January 8, 2025
