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Assistant service manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Assistant service manager example skills
Below we've compiled a list of the most critical assistant service manager skills. We ranked the top skills for assistant service managers based on the percentage of resumes they appeared on. For example, 18.7% of assistant service manager resumes contained strong customer service as a skill. Continue reading to find out what skills an assistant service manager needs to be successful in the workplace.

15 assistant service manager skills for your resume and career

1. Strong Customer Service

Here's how assistant service managers use strong customer service:
  • Contributed to repeat and referral business by usingstrong customer service and problem-solving skills.
  • Demonstrated strong customer service skills by handling supervisor requests.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how assistant service managers use pos:
  • Coordinate testing of POS software and hardware upgrades, POS data troubleshooting, price management and Sales Audit data troubleshooting.
  • Played a major role in maintaining POS system and in purchase of new POS system for Hotel.

3. Customer Issues

Here's how assistant service managers use customer issues:
  • Maintained quick and efficient service for store customers by troubleshooting customer issues and managing staffing resource requirements.
  • Be proactive and anticipate potential customer issues before they seek assistance from senior management

4. Customer Complaints

Here's how assistant service managers use customer complaints:
  • Cultivated and maintained professional relationships by effectively handling and resolving customer complaints to ensure their utmost satisfaction.
  • Utilized problem-solving skills to facilitate the resolution of customer complaints and provide exceptional customer service.

5. Cash Handling

Here's how assistant service managers use cash handling:
  • Maintained financial center cash limits while facilitated teller cash handling and managing teller operations procedures.
  • Limited responsibilities for cash handling and cashiering.

6. Work Ethic

Here's how assistant service managers use work ethic:
  • Recognized for superior work ethic, productivity, and leading-by-example management style.
  • Started job with no experience and became the top rated writer because of my honesty and excellent work ethic.

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7. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how assistant service managers use repair orders:
  • Prepared repair orders and estimates for customers-care organizations and insurance companies, ensuring full compliance with company requirements and tight deadlines.
  • Prepare repair orders and obtain authorization for warranty work from warranty companies and customer authorizations for customer pay repairs.

8. Service Sales

Here's how assistant service managers use service sales:
  • Perform monthly analysis of technician efficiency, popular service sales/declined work trends, and shop capacity to maintain profitability.
  • Boosted automotive product and service sales through personalized recommendations based in client requirements.

9. Front Desk

Here's how assistant service managers use front desk:
  • Oversee hotel operations; front desk, valet, bell staff, reservations, housekeeping, PBX and hotel reservations.
  • Served as first point of contact for all incoming customers via phone and front desk achieving outstanding customer service.

10. Service Appointments

Here's how assistant service managers use service appointments:
  • Scheduled service appointments for luxury car customers, coordinating scheduling and loaner car availability to accommodate professional clientele.
  • Scheduled service appointments in the service department and suggested additional needed service to customers.

11. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how assistant service managers use warranty claims:
  • Handled B2B negotiations with insurance and warranty claims companies, realizing additional revenue while maintaining respectful relationships.
  • Processed warranty and after-market warranty claims per individual policy; processed and adjusted internal auto claims.

12. Customer Satisfaction

Here's how assistant service managers use customer satisfaction:
  • Maximized problem-solving and decision-making skills to resolve all issues with superior results, which included customer satisfaction and reduced company expense.
  • Selected accomplishments: Developed and implemented training and follow up programs that propelled customer retention and customer satisfaction for struggling dealers.

13. HVAC

Here's how assistant service managers use hvac:
  • Preformed all preventative maintenance on HVAC, refrigeration equipment and other general facility maintenance.
  • Performed preventive maintenance on residential and commercial HVAC systems.

14. Dependability

Here's how assistant service managers use dependability:
  • Ensured the accuracy and dependability of all service assignments.
  • Provided customers with an excellent service experience while maintaining their vehicles dependability.

15. Preventative Maintenance

Here's how assistant service managers use preventative maintenance:
  • Scheduled repairs and preventative maintenance, coordinated subcontractors for specialty repairs.
  • Maintain warranty and preventative maintenance files, customer information and relationships.
top-skills

What skills help Assistant Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant service manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What assistant service manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What type of skills will young assistant service managers need?

Dr. Barbara DavisDr. Barbara Davis LinkedIn profile

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.
Do you want to know more?
Read more about what experts have to say about assistant service manager

List of assistant service manager skills to add to your resume

Assistant service manager skills

The most important skills for an assistant service manager resume and required skills for an assistant service manager to have include:

  • Strong Customer Service
  • POS
  • Customer Issues
  • Customer Complaints
  • Cash Handling
  • Work Ethic
  • Repair Orders
  • Service Sales
  • Front Desk
  • Service Appointments
  • Warranty Claims
  • Customer Satisfaction
  • HVAC
  • Dependability
  • Preventative Maintenance
  • Customer Pay
  • Front End
  • Toyota
  • Schedule Appointments
  • Inventory Control
  • Product Knowledge
  • Customer Relations
  • Corrective Action
  • Service Drive
  • ASM
  • Customer Retention
  • ADP
  • Service Calls
  • Customer Vehicles
  • Service Orders
  • Honda
  • Computer System
  • Repeat Business
  • Exceptional Guest
  • Chrysler
  • Parts Inventory
  • Nissan
  • Routine Maintenance
  • Repair Estimates
  • Warranty Repairs
  • Customer Service
  • Customer Inquiries
  • Gross Profit
  • Fine Dining
  • Automotive Problems
  • Vehicle Repairs
  • Service Writers
  • Upselling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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