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Associate spa director skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical associate spa director skills. We ranked the top skills for associate spa directors based on the percentage of resumes they appeared on. For example, 64.3% of associate spa director resumes contained customer service as a skill. Continue reading to find out what skills an associate spa director needs to be successful in the workplace.

15 associate spa director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how associate spa directors use customer service:

Wrap technician, Maintain the functions of the spa: sales, customer service, scheduling of clients.
Work as desk assistant, answering phone calls making appointments all while delivering great customer service

2. Spa Associates

Here's how associate spa directors use spa associates:

Monitored performance and provided feedback to Spa Leads and Spa Associates.

3. Massage Therapy

Massage therapy refers to a manual therapy system performed by a qualified licensed practitioner and focuses on the scientific manipulation of the soft tissues of the body and mainly consists of the application of manual - hands-on techniques.

Here's how associate spa directors use massage therapy:

Promote health/wellness benefits of massage therapy.
Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.

4. Front Desk

Here's how associate spa directors use front desk:

Front Desk: Greeting customers, answering phones, filing, checking in, checking/ringing out, etc.
Maintained clean and orderly front desk environment including sweeping, mopping floors and emptying trash cans.

5. Booking

Here's how associate spa directors use booking:

Assisted guests and members with booking appointments, check-ins and check-outs.
Answered demanding phone lines, responsible for booking, checking in, cashing out and cancelling multiple appointments.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how associate spa directors use data entry:

Assisted in administrated tasks included filing and data entry of client records.

7. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how associate spa directors use membership sales:

Top credit card and membership sales and Victoria's Secret and Costco Wholesale.
Prepared, tracked, and encouraged staff's membership sales and productivity.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how associate spa directors use pos:

Manage outside appointment bookings which included traveling, security, POS systems, equipment storage & maintenance.
Trained all new hires on computer system, POS terminal and operational procedures.

9. Cleanliness

Here's how associate spa directors use cleanliness:

United StatesSold Spa packages/ tanning products to customersMeet weekly retail quotaChecked guest in and out of roomsMaintained cleanliness of rooms
Recommended improved cleaning products or cleaning methods towards optimal levels of sanitation and cleanliness.

10. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how associate spa directors use phone calls:

Answered all phone calls including taking massages, forwarding calls, answering customer questions and providing information on services and policies.
Answered phone calls and booked appointments; listened to and resolved customer concerns and complaints.

11. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how associate spa directors use spa services:

Promoted and marketed spa services and products.
Directed/administered the marketing and execution of all Med Spa services while continuing efforts to offer excellent in-patients experience that delivered profitability.

12. Retail Products

Retail products are products purchased in somewhat larger quantities to be resolved in smaller quantities. It is products packaged for consumption, distributed, and sold at retail price.

Here's how associate spa directors use retail products:

Managed inventory for retail products and other spa products.
Suggested and sold salon servicesand retail products to customers.

13. Appointment Book

Here's how associate spa directors use appointment book:

Schedule appointments for company services, balance appointment book so employees can work shifts and have timely breaks.
Maintained appointment books using Millennium software for all Therapists and Esthetician's daily scheduled appointments.

14. Administrative Tasks

Here's how associate spa directors use administrative tasks:

Assist in administrative tasks including filing, member folder maintenance, and data entry of client records.
Carried out administrative tasks, performed product inventory checks, charting and consultations.

15. Reservations

Here's how associate spa directors use reservations:

Produced all event materials and handled reservations.
Reviewed and revised treatment reservations daily to maximize revenue.

What skills help Associate Spa Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of associate spa director skills to add to your resume

The most important skills for an associate spa director resume and required skills for an associate spa director to have include:

Customer Service
Spa Associates
Massage Therapy
Front Desk
Booking
Data Entry
Membership Sales
POS
Cleanliness
Phone Calls
Spa Services

Retail Products
Appointment Book
Administrative Tasks
Reservations
Stone Massage
Spa Management
Lifestyle Program
Retail Sales
Client Relations
Treatment Rooms
Millennium Software

Credit Card
Product Line
Membership Program
Check Clients
Computer Software
Conversion Rates
Process Payments
Product Knowledge
Customer Complaints

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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