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What does an associate technician network do?

Updated January 8, 2025
6 min read
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Associate technician network responsibilities

Here are examples of responsibilities from real associate technician network resumes:

  • Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
  • Investigate OSPF, BGP, EIGRP protocols on customer's network.
  • Monitor UNIX and NT application systems.
  • Perform platform upgrades on various Cisco routers and switches.
  • Administer AIX, Linux, Solaris and Intel platforms.
  • Integrate new desktop computers and gaming consoles onto the LAN.
  • Identified/Log documentation to support break fix activity for the tools used to troubleshoot.
  • Integrate E911 and VOIP systems, conduct performance analysis, and take corrective actions, data extraction.
  • Watch NOC board for network alarms and outage issues that need to be handle and respond as needed.
  • Install and integrate new games onto the LAN for customers, as well as repaired broken game installations.
  • Maintain and upgrade system applications, investigate and provide solutions to NOC tickets resolving technical, performance, and quality issues.
  • Distinguish between VOIP & traditional systems to ensure transfer/uninterrupt service
  • Install and implementation various types of servers/computers, printers, and networking equipment effectively provide quality service and installation for customers.
  • Develop a program for automating FTP account creation for isolate / secure account space enabling for easy account deployment and reconfiguration.

Associate technician network skills and personality traits

We calculated that 13% of Associate Technician Networks are proficient in Technical Support, Switches, and Troubleshoot. They’re also known for soft skills such as Analytical skills, Communication skills, and Multitasking skills.

We break down the percentage of Associate Technician Networks that have these skills listed on their resume here:

  • Technical Support, 13%

    Provided Tier-3 technical support; responsible for the analysis and resolution of faults in the Verizon Wireless data and voice network.

  • Switches, 12%

    Performed platform upgrades on various Cisco routers and switches.

  • Troubleshoot, 7%

    Identified/Logged documentation to support break fix activity for the tools used to troubleshoot.

  • Network Hardware, 7%

    Analyze and repair microcomputer hardware, peripherals, network hardware and Infrastructure, power backup/conditioning/protection and telephone equipment.

  • Customer Service, 6%

    Received Excellent rating on evaluations and additional commendations for attention to detail, exemplary customer service delivery and team-player attitude.

  • Customer Complaints, 5%

    Correlate customer complaints with network element performance to resolve service impacting conditions.

Most associate technician networks use their skills in "technical support," "switches," and "troubleshoot" to do their jobs. You can find more detail on essential associate technician network responsibilities here:

Analytical skills. The most essential soft skill for an associate technician network to carry out their responsibilities is analytical skills. This skill is important for the role because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, an associate technician network resume shows how their duties depend on analytical skills: "analyzed and resolved customer impacting faults in the verizon wireless network. "

Communication skills. Many associate technician network duties rely on communication skills. "administrators must describe problems and their solutions to non-it workers.," so an associate technician network will need this skill often in their role. This resume example is just one of many ways associate technician network responsibilities rely on communication skills: "operated and monitored the health and status of record message systems and world-wide communications/hardware and software applications via hp/openview and solarwinds. "

Multitasking skills. Another skill that relates to the job responsibilities of associate technician networks is multitasking skills. This skill is critical to many everyday associate technician network duties, as "administrators may have to work on many problems and tasks at the same time." This example from a resume shows how this skill is used: "exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills"

Problem-solving skills. associate technician network responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "administrators must quickly resolve problems that arise with computer networks." This resume example shows what associate technician networks do with problem-solving skills on a typical day: "diagnosed and resolved service impairments related to network hardware and software faults. "

Most common associate technician network skills

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Compare different associate technician networks

Associate technician network vs. Network internship

In a network internship, an intern's duties depend on the directives of a manager or supervisor. They typically perform support and beginner tasks, such as processing and organizing documentation, liaising with potential clients through calls and correspondence, greeting visitors, answering inquiries, and running errands. An intern may also participate in creating business plans, optimizing existing systems, attending meetings, conducting market research and analysis, and handling issues and concerns in adherence to the company's policies and regulations.

We looked at the average associate technician network salary and compared it with the wages of a network internship. Generally speaking, network interns are paid $55,452 lower than associate technician networks per year.Even though associate technician networks and network interns are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require switches, troubleshoot, and network hardware in the day-to-day roles and responsibilities.

These skill sets are where the common ground ends though. The responsibilities of an associate technician network are more likely to require skills like "technical support," "software faults," "lan wan," and "customer complaints." On the other hand, a job as a network internship requires skills like "python," "c++," "facebook," and "java." As you can see, what employees do in each career varies considerably.

The education levels that network interns earn slightly differ from associate technician networks. In particular, network interns are 2.9% more likely to graduate with a Master's Degree than an associate technician network. Additionally, they're 0.4% more likely to earn a Doctoral Degree.

Associate technician network vs. Network engineer

A network engineer is responsible for managing a network system, monitoring its performance, and upgrading its features to optimize performance and boost efficiency. Network engineers also create new systems, designing them based on clients' specifications and business needs. They also check network defects, perform troubleshooting, improve data security systems, and install security updates. A network engineer must have excellent knowledge of the technology industry, as well as a broad understanding of system codes, programming languages, and network configurations.

Network engineer positions earn lower pay than associate technician network roles. They earn a $5,217 lower salary than associate technician networks per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both associate technician networks and network engineers have skills such as "technical support," "switches," and "troubleshoot. "

In addition to the difference in salary, there are some other key differences worth noting. For example, associate technician network responsibilities are more likely to require skills like "network hardware," "customer service," "software faults," and "customer complaints." Meanwhile, a network engineer has duties that require skills in areas such as "firewall," "juniper," "eigrp," and "network design." These differences highlight just how different the day-to-day in each role looks.

Average education levels between the two professions vary. Network engineers tend to reach similar levels of education than associate technician networks. In fact, they're 3.6% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

Associate technician network vs. Network manager

A network manager is responsible for monitoring the efficient network connection of the company's technology systems, analyzing system designs, and overseeing installation processes and programs. Network managers inspect the efficiency of existing network management systems, upgrading network data to boost optimal performance and communication transportation. A network manager must have excellent knowledge of technology disciplines and should always be updated with the recent technology trends, guiding the network staff on their tasks and immediately resolving system defects and discrepancies.

On average scale, network managers bring in higher salaries than associate technician networks. In fact, they earn a $8,804 higher salary per year.associate technician networks and network managers both have job responsibilities that require similar skill sets. These similarities include skills such as "switches," "troubleshoot," and "network hardware," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an associate technician network is likely to be skilled in "technical support," "software faults," "customer complaints," and "network management," while a typical network manager is skilled in "fault management," "project management," "vpn," and "routers."

Most network managers achieve a similar degree level compared to associate technician networks. For example, they're 4.9% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.

Associate technician network vs. Technical support technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Technical support technicians average a lower salary than the annual salary of associate technician networks. The difference is about $48,564 per year.According to resumes from associate technician networks and technical support technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "technical support," "customer service," and "customer complaints. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "switches," "troubleshoot," "network hardware," and "software faults" are skills that commonly show up on associate technician network resumes. On the other hand, technical support technicians use skills like patients, customer support, mac, and os on their resumes.The average resume of technical support technicians showed that they earn similar levels of education compared to associate technician networks. So much so that theyacirc;euro;trade;re 2.4% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.3%.

Types of associate technician network

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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