Bell person vs concierge

The differences between bell people and concierges can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a bell person, becoming a concierge takes usually requires 1-2 years. Additionally, a bell person has an average salary of $38,156, which is higher than the $33,667 average annual salary of a concierge.

The top three skills for a bell person include shuttle bus, reservations and guest luggage. The most important skills for a concierge are reservations, front desk, and customer service.

Bell person vs concierge overview

	Bell Person	Concierge
Yearly salary	$38,156	$33,667
Hourly rate	$18.34	$16.19
Growth rate	20%	-
Number of jobs	33,895	6,922
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 49%
Average age	49	49
Years of experience	12	2

What does a bell person do?

Bell Persons are responsible for helping guests with their luggage during check-in and check-out. Their duties include greeting guests during arrival, and departure, retrieval of guests' luggage, escorting guests, describing room facilities, luggage verifications, and ensuring the lobby area is in order and clean. Bell persons ensure the safe storage of luggage according to proper procedures and deliver packages, faxes, and guests' messages. Bell persons must also maintain friendly and attentive service. Other duties include valeting cars, providing directions, and calling for cabs.

What does a concierge do?

Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction. They also have administrative tasks such as producing reports, processing documentation, and even keeping accurate records. Furthermore, a concierge must adhere to the policies and regulations of the organization at all times.

Bell person vs concierge salary

Bell people and concierges have different pay scales, as shown below.

	Bell Person	Concierge
Average salary	$38,156	$33,667
Salary range	Between $18,000 And $79,000	Between $26,000 And $43,000
Highest paying City	Boston, MA	Los Angeles, CA
Highest paying state	Massachusetts	California
Best paying company	Cornell University	Deloitte
Best paying industry	Hospitality	Hospitality

Differences between bell person and concierge education

There are a few differences between a bell person and a concierge in terms of educational background:

	Bell Person	Concierge
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 49%
Most common major	Business	Business
Most common college	-	Stanford University

Bell person vs concierge demographics

Here are the differences between bell people' and concierges' demographics:

	Bell Person	Concierge
Average age	49	49
Gender ratio	Male, 78.6% Female, 21.4%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 11.7% Unknown, 5.9% Hispanic or Latino, 21.9% Asian, 8.6% White, 51.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.5% Unknown, 6.0% Hispanic or Latino, 18.1% Asian, 7.6% White, 54.8% American Indian and Alaska Native, 0.9%
LGBT Percentage	12%	12%

Differences between bell person and concierge duties and responsibilities

Bell person example responsibilities.

Serve wine and draft and bottle beer.
Deliver guest folios, newspapers to in-house guests.
Create telephone connections to hotel reservations and in-house guests.
Maintain weekly schedules and tip report for bell staff.
Pick up mail and run various errands for owner.
Be aware of daily hotel activities, group and VIP arrivals.

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Concierge example responsibilities.

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.
Complete requests for services (including; dry-cleaning, package deliveries, event planning, pet walking, etc .).
Provide superior customer service to all patients during registration process and family members while patients are in surgery and recovery.

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Bell person vs concierge skills

Common bell person skills

Shuttle Bus, 8%
Reservations, 8%
Guest Luggage, 7%
Exceptional Guest, 6%
Hotel Services, 6%
Guest Inquiries, 6%

Common concierge skills

Reservations, 17%
Front Desk, 10%
Customer Service, 6%
Cleanliness, 6%
Good Judgment, 5%
Senior Care, 4%

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Updated January 8, 2025

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