How to hire a case manager assistant

How to hire a case manager assistant, step by step

Here's a step-by-step case manager assistant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a case manager assistant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new case manager assistant
• Step 8: Go through the hiring process checklist

What does a case manager assistant do?

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1. Identify your hiring needs

   The case manager assistant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A case manager assistant's background is also an important factor in determining whether they'll be a good fit for the position. For example, case managers assistant from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents case manager assistant salaries for various positions.

   Type of Case Manager Assistant	Description	Hourly rate
   Case Manager Assistant	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$13-26
   Social Services Case Manager	Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants... Show more	$10-21
   Mental Health Case Manager	A Mental Health Care Manager supervises the development and implementation of care plans for clients. They regularly check on their clients and make recommendations for improving clients health care needs.	$15-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Home Health
   • Patient Care
   • Rehabilitation
   • Mental Health
   • Social Work
   • Data Entry
   • Client Intake
   • Substance Abuse
   • Financial Assistance
   • Crisis Intervention
   • Community Resources
   • Social Services
   • Social Security

   Check all skills

   Responsibilities:

   • Manage all issues utilizing a ticketing system, while monitoring outage events from start to resolution with consistent management notification.
   • Maximize customer service & eliminate unnecessary payroll costs by scheduling on an hourly basis.
   • Provide social work evaluation and treatment services to patients and families with complex psychological needs independently and with supervision.
   • Maintain adherence to JCAHO, HIPAA, and other regulatory requirements.
   • Maintain all confidential personal files, licensing and CPR compliance records.
   • Assist with daily operations, including quality assurance, and protecting all HIPPA information, ensuring patient confidentiality.

   More case manager assistant duties

3. Make a budget

   Including a salary range in your case manager assistant job description is one of the best ways to attract top talent. A case manager assistant can vary based on:

   • Location. For example, case managers assistant' average salary in south dakota is 45% less than in hawaii.
   • Seniority. Entry-level case managers assistant 48% less than senior-level case managers assistant.
   • Certifications. A case manager assistant with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a case manager assistant's salary.

   Average case manager assistant salary

   $40,346yearly

   $19.40 hourly rate

   ---

   Entry-level case manager assistant salary

   $29,000 yearly salary

   Updated December 14, 2025

   Average case manager assistant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$50,797	$24
   2	District of Columbia	$48,742	$23
   3	New York	$47,976	$23
   4	New Mexico	$47,606	$23
   5	Illinois	$46,289	$22
   6	Colorado	$46,176	$22
   7	Maryland	$43,132	$21
   8	New Jersey	$43,115	$21
   9	Washington	$42,618	$20
   10	Florida	$42,049	$20
   11	Rhode Island	$41,651	$20
   12	Ohio	$41,340	$20
   13	Wisconsin	$40,530	$19
   14	Utah	$40,375	$19
   15	Massachusetts	$40,240	$19
   16	Texas	$40,060	$19
   17	Virginia	$37,994	$18
   18	Michigan	$37,181	$18
   19	South Carolina	$34,821	$17
   20	Iowa	$33,879	$16

   Average case manager assistant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	George C. Grape Community Hospital	$65,977	$31.72
   2	Boston Medical Center	$62,976	$30.28	9
   3	Alston & Bird	$61,118	$29.38	1
   4	Hawaii Pacific Health	$60,434	$29.05	17
   5	Encompass Health	$59,429	$28.57	162
   6	McGuireWoods	$58,901	$28.32
   7	Kaiser Permanente	$55,697	$26.78	122
   8	Baystate Health	$53,631	$25.78	11
   9	Chicago Public Schools	$53,229	$25.59	11
   10	Washington State University	$53,191	$25.57
   11	UnitedHealth Group	$53,154	$25.55	187
   12	LifeBridge Health	$52,782	$25.38	4
   13	University of Massachusetts Medical School	$51,656	$24.83	3
   14	Yukon Kuskokwim Health	$48,458	$23.30
   15	Brooks Rehabilitation	$48,362	$23.25	6
   16	CFG Health Systems	$48,160	$23.15	10
   17	Henry Ford Health System	$46,013	$22.12
   18	Lahey Health Behavioral Services	$45,224	$21.74
   19	Auberge Resorts Collection	$44,300	$21.30
   20	PLUM	$42,541	$20.45

4. Writing a case manager assistant job description

   A good case manager assistant job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a case manager assistant job description:

   Case manager assistant job description example

   Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.
   
   The Case Management team puts great emphasis on helping each patient transit their health care treatment with an appropriate set of support tools and information. Our caring, professional staff provides timely medical and discharge management to meet clinical and service goals, and to provide an effective, appropriate continuum of care. We want to ensure that our patients receive the attention they need, especially when they require care from several different services and other combinations of medical, financial or social intervention.
   
   As a Case Manager Assistant, you will help to ensure that our Case Management team is one of the most competent, compassionate and effective patient care groups in the Straub network. Specifically, you will provide assistance and support to the Case Management department in the planning, coordinating and managing of case management activities; assist in facilitating appropriate patient placement; utilize hospital and community resources for continuity of patient care; serve as a Utilization Management liaison with managed care organizations; and collaborate with other departments and hospital staff. We are looking for someone with excellent organizational and communication skills and a commitment to delivering the highest quality health care to Hawai'i's people.
   
   _*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*_
   **Work Schedule:** Day - 8 Hours
   
   **Work Type:** Full Time Temporary
   
   FTE: 1.000000
   
   Bargaining Unit: Non-Bargaining
   
   **Exempt:** No
   
   **Other information:**
   
   **Minimum Qualifications:** Current Hawai'i Licensed Practical Nurse license or graduate of an accredited school of nursing, meeting the requirements of the Board of Nursing for licensure. Current American Heart Association Health Care Provider Basic Life Support (BLS) CPR card. One (1) year of clerical or patient care experience in a health care setting.
   
   **Preferred Qualifications:** Current Hawai'i Registered Nurse License. Experience with customer service recovery.
   
   EOE/AA/Disabled/Vets
   
   **Position** Case Manager Assistant - Case Management
   
   **Category** Administrative
   
   **Employment Type** Employee
   
   **Location** Straub Medical Center, Honolulu, HI
   

   Copy this example

   

5. Post your job

   To find case managers assistant for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any case managers assistant they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level case managers assistant with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your case manager assistant job on Zippia to find and recruit case manager assistant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit case managers assistant, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new case manager assistant

   Once you've found the case manager assistant candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new case manager assistant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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