What does a case manager assistant do?
In hospitals and clinics, a case manager assistant provides support tasks to assist case managers and ensure that patients get to receive the healthcare treatment that they need. Their role primarily focuses on coordinating patient care services by gathering and analyzing patient records, liaising with physicians and other medical personnel, and updating patient records and databases, ensuring accuracy and timeliness. Their responsibilities also entail reaching out to insurance providers to secure payment arrangements, conducting research and analyses, and helping patients and families understand the available treatment procedures.
Case manager assistant responsibilities
Here are examples of responsibilities from real case manager assistant resumes:
- Manage all issues utilizing a ticketing system, while monitoring outage events from start to resolution with consistent management notification.
- Maximize customer service & eliminate unnecessary payroll costs by scheduling on an hourly basis.
- Provide social work evaluation and treatment services to patients and families with complex psychological needs independently and with supervision.
- Maintain adherence to JCAHO, HIPAA, and other regulatory requirements.
- Maintain all confidential personal files, licensing and CPR compliance records.
- Assist with daily operations, including quality assurance, and protecting all HIPPA information, ensuring patient confidentiality.
- Enter data, and maintain data, into RMS system, and comply with HIPAA and departmental policy and procedures.
- Coordinate and execute point of sale (POS) relating to promotional and or special activity by account or market.
- Administer of daily respite and drug rehabilitation medication.
- Maintain close contact with drug rehabilitation and respite clients during their rehabilitation.
- Provide leadership and development for associates through regular performance feedback, communicate career opportunities, and provide recognition.
- Execute administrative tasks for departmental operations, including metric performance analysis, performance appraisals, disciplinary documentation, and payroll.
- Provide limit psychological services and work under close supervision, screening and evaluating patients and assisting in diagnostic and therapeutic procedures.
- Compile and review multiple reports for statistical and financial tracking purposes to identify case management trends and assist in financial forecasting.
- Demonstrate success in identifying and resolving internal and operational challenges with a direct leadership approach to overcome obstacles and increase productivity.
Case manager assistant skills and personality traits
We calculated that 17% of Case Managers Assistant are proficient in Patients, Home Health, and Patient Care. They’re also known for soft skills such as Emotional skills, Communication skills, and Interpersonal skills.
We break down the percentage of Case Managers Assistant that have these skills listed on their resume here:
- Patients, 17%
Provide limited psychological services and work under close supervision, screening and evaluating patients and assisting in diagnostic and therapeutic procedures.
- Home Health, 12%
Have to make phone calls ongoing to set up appointments, therapy sessions, home health services and specialty appointments.
- Patient Care, 9%
Provide direct patient care when necessary, including performance of admission screening, comprehensive clinical assessments and case management.
- Rehabilitation, 8%
Scheduled Specialty medical exams, imaging, diagnostic, transportation/translation and rehabilitation services.
- Mental Health, 6%
Managed a caseload of attorneys recovering from substance related disorders and/ or mental health disorders.
- Social Work, 6%
Provide administrative and program support to medical social workers.
"patients," "home health," and "patient care" are among the most common skills that case managers assistant use at work. You can find even more case manager assistant responsibilities below, including:
Communication skills. Another soft skill that's essential for fulfilling case manager assistant duties is communication skills. The role rewards competence in this skill because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." According to a case manager assistant resume, here's how case managers assistant can utilize communication skills in their job responsibilities: "coordinated tanf resources and communications to meet program objectives. "
Interpersonal skills. This is an important skill for case managers assistant to perform their duties. For an example of how case manager assistant responsibilities depend on this skill, consider that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a case manager assistant: "developed and coordinated therapeutic recreational activities for 52 patients to promote psychosocial rehabilitation and encourage interpersonal skills development. ".
Organizational skills. For certain case manager assistant responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a case manager assistant rely on this skill, as "social and human service assistants must often complete lots of paperwork and work with many different clients." For example, this snippet was taken directly from a resume about how this skill applies to what case managers assistant do: "supervised financial recording keeping and preparation for organizational records developed substance abuse program including mentoring for clients. "
Problem-solving skills. Another crucial skill for a case manager assistant to carry out their responsibilities is "problem-solving skills." A big part of what case managers assistant relies on this skill, since "social and human service assistants help clients find solutions to their problems." How this skill relates to case manager assistant duties can be seen in an example from a case manager assistant resume snippet: "conflict resolution, data entry. "
Compassion. Another skill commonly found on case manager assistant job descriptions is "compassion." It can come up quite often in case manager assistant duties, since "social and human service assistants often work with people who are in stressful and difficult situations." Here's an example from a resume of how this skill fits into day-to-day case manager assistant responsibilities: "provide assistance and support for adults with severe and persistent mental illness while showing kindness and compassion. "
The three companies that hire the most case manager assistants are:
- Maryhaven, Inc.26 case managers assistant jobs
- Encompass Health7 case managers assistant jobs
- The Center for Health Care Services5 case managers assistant jobs
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Compare different case managers assistant
Case manager assistant vs. Social services case manager
Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants. These professionals counsel clients and their families, making it easy to develop life skills, service plan goals, and sustain financial stability. Social services case managers also conduct activities and monitor the service environment to maximize client well-being and success. Furthermore, social services case managers maximize client assistance by working with community partners.
These skill sets are where the common ground ends though. The responsibilities of a case manager assistant are more likely to require skills like "home health," "patient care," "rehabilitation," and "data entry." On the other hand, a job as a social services case manager requires skills like "foster care," "law enforcement," "face-to-face interviews," and "medicaid." As you can see, what employees do in each career varies considerably.
Social services case managers earn the highest salaries when working in the finance industry, with an average yearly salary of $39,234. On the other hand, case managers assistant are paid more in the health care industry with an average salary of $43,403.On average, social services case managers reach higher levels of education than case managers assistant. Social services case managers are 11.1% more likely to earn a Master's Degree and 0.7% less likely to graduate with a Doctoral Degree.Case manager assistant vs. Mental health case manager
A Mental Health Care Manager supervises the development and implementation of care plans for clients. They regularly check on their clients and make recommendations for improving clients health care needs.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that case manager assistant responsibilities requires skills like "home health," "patient care," "data entry," and "client intake." But a mental health case manager might use other skills in their typical duties, such as, "management services," "substance abuse issues," "severe mental illness," and "medicaid."
Mental health case managers may earn a higher salary than case managers assistant, but mental health case managers earn the most pay in the government industry with an average salary of $45,655. On the other hand, case managers assistant receive higher pay in the health care industry, where they earn an average salary of $43,403.Average education levels between the two professions vary. Mental health case managers tend to reach higher levels of education than case managers assistant. In fact, they're 11.4% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for case manager assistants in the next 3-5 years?
Lesley Casarez Ph.D.
Director, Quality Enhancement Plan Program Coordinator, M.S. Professional School Counseling Associate Professor, Curriculum and Instruction, Angelo State University
Case manager assistant vs. Social work case manager
A Social Work Case Manager counsels groups or individuals in dealing with chronic illness, loss of a loved one, or substance abuse. They evaluate the needs of each individual client and maintain detailed records of their progress in the healing process.
The required skills of the two careers differ considerably. For example, case managers assistant are more likely to have skills like "data entry," "client intake," "scheduling appointments," and "administrative tasks." But a social work case manager is more likely to have skills like "acute care," "psychosocial assessments," "msw," and "compassion."
Social work case managers earn the highest salary when working in the health care industry, where they receive an average salary of $54,462. Comparatively, case managers assistant have the highest earning potential in the health care industry, with an average salary of $43,403.Most social work case managers achieve a higher degree level compared to case managers assistant. For example, they're 28.3% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Case manager assistant vs. Foster care case manager
A Foster Care Case Manager provides social work counseling to foster children, families, and foster parents. They plan and coordinate treatments for the required children in accordance with specified requirements.
Types of case manager assistant
Updated January 8, 2025
