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What is a case manager and how to become one

Updated January 8, 2025
4 min read
Quoted experts
Debra Minsky-Kelly,
Dr. T. Thao Pham Ph.D.
introduction image

A case manager coordinates and manages the care of individuals or groups in need of social services. They work with clients to assess their needs, develop care plans, and connect them with appropriate resources such as healthcare providers, housing, and financial assistance. Case managers also monitor progress and adjust care plans as needed. They work across various settings such as healthcare facilities, social service agencies, and community organizations.

What general advice would you give to a case manager?

Debra Minsky-KellyDebra Minsky-Kelly LinkedIn profile

Director of Field Education / Clinical Assistant Professor of Social Work, Carthage College

I think there are two critical skills for social workers, whether they are first entering the workforce or seasoned professionals. These skills are humility and an appreciation for ambiguity in our work. A humble approach to our work empowers clients to become experts on their circumstances. Social workers are then positioned in a collaborative role to help clients use existing skills and resources to improve their situations. An appreciation for ambiguity is closely related to the idea of humility. It helps us to remember that practice situations we face in this field are often far more complicated than they appear on the surface. Thus, all social workers need to make a strong commitment to lifelong learning and ongoing consultation with colleagues to ensure that multiple perspectives are included as we work to solve complex problems.
ScoreCase ManagerUS Average
Salary
3.4

Avg. Salary $43,118

Avg. Salary $59,228

Stability level
9.3

Growth rate 9%

Growth rate 0.3%

Diversity
4.5
Race

American Indian and Alaska Native 0.62%

Asian 3.12%

Black or African American 7.90%

Hispanic or Latino 7.90%

Unknown 6.24%

White 74.22%

Gender

female 76.61%

male 23.39%

Age - 42
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 42
Stress level
9.3

Stress level is very high

7.1 - high

Complexity level
10.0

Complexity level is advanced

7 - challenging

Work life balance
6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a case manager?

Pros

  • Ability to make a positive impact on the lives of clients

  • Opportunity to work with a diverse range of people and cases

  • Potential for career advancement and higher salaries

  • Collaborative work environment with other professionals in the field

  • Sense of fulfillment from helping others achieve their goals

Cons

  • High stress levels and emotional demands of the job

  • Limited resources and funding for clients' needs

  • High caseloads that can lead to burnout and fatigue

  • Limited control over clients' decisions and outcomes

  • Exposure to traumatic situations and difficult living conditions of clients

Case manager career paths

Key steps to become a case manager

  1. Explore case manager education requirements

    Most common case manager degrees

    Bachelor's

    63.6 %

    Associate

    15.5 %

    Master's

    14.2 %
  2. Start to develop specific case manager skills

    SkillsPercentages
    Social Work16.57%
    Patients14.11%
    Community Resources6.71%
    Substance Abuse6.05%
    Crisis Intervention5.43%
  3. Complete relevant case manager training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New case managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a case manager based on U.S. Bureau of Labor Statistics data and data from real case manager resumes.
  4. Research case manager duties and responsibilities

    • Manage all programs operations in accordance with HRA and industry regulations, agency policies and HIPAA guidelines.
    • Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
    • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
    • Practice cognitive behavioral, DBT, motivational enhancement and structural family therapy.
  5. Prepare your case manager resume

    When your background is strong enough, you can start writing your case manager resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a case manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable case manager resume templates

    Build a professional case manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your case manager resume.
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  6. Apply for case manager jobs

    Now it's time to start searching for a case manager job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first case manager job

Zippi

Are you a case manager?

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Average case manager salary

The average case manager salary in the United States is $43,118 per year or $21 per hour. Case manager salaries range between $30,000 and $61,000 per year.

Average case manager salary
$43,118 Yearly
$20.73 hourly

What am I worth?

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How do case managers rate their job?

4.5/5

Based on 2 ratings

5 stars

4 stars

3 stars

2 stars

1 star

Case manager reviews

profile
A zippia user wrote a review on Jan 2024
Cons

Stressful, dangerous neighborhoods, sometimes parents are dangerous as well. Work life balance isn't good. Documentation is very time consuming and you will bring that home to finish. If your agency requires that you do your app recorded time sheets then that will prove ardously time consuming constaint that cuts right into your work/home life balance...it's terrible. Wear and tear on your car, no shows from parents upsetting children and paid mileage is horrible. Get ready to barely have a life.


profile
5.0
A zippia user wrote a review on Aug 2022
Pros

Helping others

Cons

Getting approval and watching families go through their proceed with difficulties


profile
A zippia user wrote a review on Dec 2019
Pros

To help most people out of their respective concern.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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