Central Health jobs in Austin, TX

The Senior Practice Administrator-Hub Site is responsible for directing, supervising, and coordinating staff and activities at one of the two designated Hub practice sites in order to provide highly reliable, quality, cost-effective care for our patients. Our designated Hub Sites are the most complex and highest volume clinics within CommUnity Care Health Centers. The Senior Practice Administrator -Hub Site will work closely within the Site Triad and alongside physician, nursing, dental, and pharmacy teams, as well as with the Associate Director of Business Operations to assure that all financial, clinical, and quality goals, along with patient satisfaction goals, are achieved. Responsibilities Essential Duties Operations Management: • Manage day-to-day operations of assigned hub site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence; • Bi-directionally communicate in a timely manner to senior leadership as well as cascade information to various stakeholders, hub site managers, and front-line leaders on a continuous basis on any given topic at any given time due to the volume of productivity, traffic, and complexity of the hub site. • Work closely with site triad leadership, operational leaders, nursing and clinical leaders as well as other physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization; • Develop, lead, and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care. Implement Quality and Care Model pilot projects as appropriate. • Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physiciansin developing a plan for improvement when necessary; implement and maintain a weekly rounding process. • Monitor, analyze, and communicate all performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance and or quality issues including thorough review with Site Triad Leadership for resolution and or improvement. • Conduct site staff meetings, quarterly all CUC meetings, and participate in service line, quality sub-committees, and other meetings as needed. • Optimize capacity and customer service by analyzing and recommending changes in organizational systems, policies and procedures, and ensure patient satisfaction, clinic flow, quality and financial and site productivity are meeting targets. • Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations. • Collaborate with various internal and external partners, i.e., coordination of operations with Central Health, WIC, Sendero, CUC's Central Pharmacy, CUC's Retail Pharmacy among others while building relationships with those key stakeholders that are onsite rendering services. • Collaborate and communicate with vendor and facility management teams to ensure proper maintenance and certification of building equipment. • Oversight and management of screening and diagnostic imaging services with respect to all Radiology to ensure compliance with regulatory certifications and quality maintenance • Demonstrate a willingness to be an active participant in initiatives that have a fundamental impact on the organization. Financial Management: • Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight. • Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and qualitygoals. • Work in partnership with Revenue Cycle Managerto monitor efficiency and effectiveness of billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary. Program Management • Work with Operations Leadership Team to develop long-term strategic plan(s) for assigned service lines; with nursing and physician leadership, outline yearly goals for the hub site; participate in planning process for any program and service development for expansion, transition or decommission; • Prepare an annual evaluation of the service area and proactively identify opportunities to improve the hub site's competitive position in the community; work with strategy and communications leadership on marketing and communication programs, as necessary. • Work with PI/PM team to design, implement and develop new programs, renovations and expansions related to thehub site. • Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Federal, State, Local, the Joint Commission, HRSA, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures. • Collaborate, support, and monitor medical sterilization and dental sterilization SOPs in accordance with Federal, State, local standards alongside nursing and medical leaders. • Collaborate, support, and monitor residency programs with key stakeholders to ensure educational program success and access for CUC patients. • Collaborate with community partners to expanded access and resources for CommUnityCare patients. Knowledge/Skills/Abilities • Communicate with others in a clear, understandable and professional manner on the phone and in person; and demonstrate the use of good written and verbal communication skills. • Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines • Ability to interact with peers, executives, patient families and other vendors in a manner that represents CommUnityCare positively. • Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance. • Exhibit sound judgment in decision-making. • Ability to learn and apply new information, knowledge and experiences in a timely manner. • Ability to be flexible and adaptable to change. • Ability to work on multiple tasks and projects and to prioritize. • Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence. People Management/Department Management/Business Unit Management: • Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals; • Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff. • In partnership with the Nursing Manager, position will provide support for providing coaching on management and people leadership practices of the clinical support team, and ensuring compliance with all people-related policies and procedures. • Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed. • Develop and maintain strong and favorable internal and external relationships, partnerships with Community Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners. • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships withfamilies. Qualifications MINIMUM EDUCATION: Bachelor's Degree in Business, Health Administration or related field. PREFERRED EDUCATION: Master's Degree in Business, Health Administration or related field MINIMUM EXPERIENCE: • Five (5) years of related experience with at least 3 years in a medical office, management/supervisory capacity. • Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, EMR systems, etc.). PREFERRED EXPERIENCE: • Seven (7) years of experience in a primary care group practice or integrated care delivery system. • Knowledge of budget, billing, finance and managed care rules and regulations. • Previous experience working with a specialty clinic highly preferred • Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Free uniforms Health insurance Paid time off Training & development Vision insurance Wellness resources Positions Available: Full-time (Friday - Sunday, 7:00 PM - 7:00 AM Shift) Reports to: Director of Programs Company Overview: At the Sobering Center, we are dedicated to making a positive impact in the lives of individuals struggling with risky or harmful substance use. Our mission is to divert publicly intoxicated individuals from jail and emergency departments, providing a safe environment, compassionate care, and connection to community resources that support recovery and well-being. We are seeking a passionate and empathetic Peer Support Specialist to join our team and contribute to this life-changing work. Position Overview As a Peer Support Specialist, you will play a vital role in supporting clients on their path toward stability, harm reduction, and recovery. Drawing upon your lived experience with substance use and recovery, you will provide hope, mentorship, and non-judgmental support to clients as they sober up and prepare for their next steps. You will work closely with a multidisciplinary team of medical, clinical, and support professionals to ensure that each client receives trauma-informed, person-centered care. Summary Specific to Job Provide compassionate, recovery-oriented support to clients during their time with us. Monitor clients throughout their stay, always using supportive and hopeful communication. Assist in de-escalating individuals who may be anxious, confused, or agitated during intoxication or withdrawal. Motivate and encourage clients toward change, harm reduction, and engagement with ongoing treatment or recovery services. Focus on client strengths and support overall wellness, particularly for clients with co-occurring mental health or medical concerns. Conduct client screenings and discharge processes in accordance with program policies. Assist clients with brief interventions, providing support and guidance to address immediate needs and encourage engagement in treatment or recovery services. Provide referrals and assist clients in connecting with appropriate community resources and treatment providers. Support clients self-determination by reinforcing their decisions about treatment and services. Conduct follow-up calls if requested as part of a continuum of care and engagement strategy. Facilitate individual and group peer-support sessions, sharing lived experience appropriately to model healthy recovery behaviors and promote hope Provide education and advocacy to clients around recovery topics, wellness, relapse prevention, coping strategies, self-management and community integration. Maintain accurate and timely documentation related to peer interactions and client progress. Assist with maintaining a clean and safe environment, including housekeeping tasks (e.g., common areas, laundry, restrooms). Participate in team meetings, training, and supervision. Assist clients with Activities of Daily Living (ADLs), including toileting, mobility, and personal hygiene needs, while ensuring their dignity, safety, and collaboration with the medical team. Perform other duties as assigned in support of the Sobering Centers mission. Qualifications High School Diploma or GED required. Hold a valid Texas Drivers License. Lived experience with substance use and demonstrated recovery stability. Ability to maintain professional boundaries while using lived experience to engage and support clients. Valid American Heart Association BLS Certification required within 6 months of hire date. Basic computer skills (documentation, email, electronic record systems). Preferred Qualifications Experience working in substance use, behavioral health, or recovery support settings. Familiarity with trauma-informed care, motivational interviewing, and harm reduction principles. Knowledge of community recovery resources and social service systems. Key Skills and Abilities Strong interpersonal and communication skills; able to build trust and rapport with diverse populations. Compassion, patience, and resilience when supporting individuals in crisis. Ability to respond calmly and effectively to stressful or unpredictable situations. Knowledge of confidentiality standards (HIPAA, 42 CFR Part 2) and ethical peer support practices. Organizational skills and ability to manage multiple priorities in a fast-paced environment. Collaborative team player with a strong commitment to recovery-oriented values. Physical Demands: Ability to assist clients transferring from standing to lying and from lying to sitting and standing positions. Ability to assist clients transfer to restroom and to assist in showering if required. Ability to use abdominal and lower back muscles over time without fatigue. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to sit, bend or crouch. The employee must be able to lift and/or move up to 50 pounds and may occasionally move 100 pounds (with assistance). Benefits: Competitive salary commensurate with experience and qualifications. Comprehensive health insurance package, including employer paid medical, dental, vision, and life insurance coverage. Retirement savings plan with employer matching contributions. Generous paid time off Professional development opportunities, including training, conferences, and workshops. A supportive and inclusive work environment that values work-life balance and employee well-being.

Environmental Health & Safety (EHS) Officer is responsible for the standards set forth by the Central Health Enterprise-wide Safety Architecture and ensure that plans are continuously updated and reviewed by appropriate team members to ensure the organization is ensuring safety for both employees and patients in clinical and other system settings. EHS Officer develops, coordinate, evaluate, and execute policies and procedures that will ensure the health and safety of team members, clinicians, and patients. In accordance with regulatory mandates, topics included will be complex technical areas such as hazard control and risk management, occupational safety and health, radiation protection and fire prevention. EHS Officer works with or has access to professionals with administrative, engineering, chemical, radiation, occupational, environmental, and fire safety credentials and will be prepared to assess, measure, and evaluate potential hazards which the Central Health community may encounter for purposes of developing safety related programs to heighten safety awareness among Central Health team members, patients, and community members. EHS Officer works independently and in collaboration with system leaders regarding regulatory compliance, policy and performance improvement. They will work collaboratively with , System Executives, Clinical and Medical staff leadership, Compliance and Risk team members key stakeholders, and other leaders as required. Responsibilities Key Responsibilities: • Collaborates with Safety, Employee Health, Human Resources, Compliance, and Infection Control departments throughout the system on program revisions and updates. • Creates organization-wide communications related to ongoing training and program processes as needed. • Administers and maintains all Environment of Care programs in accordance with standards and criteria established by Joint Commission, State, Local, and Federal agencies to ensure compliance to those requirements. • Conducts site visits on a periodic basis to assess emergency preparedness, detect code violations, hazards and inappropriate work processes and procedures. Reviews event reports and investigations and makes recommendations to maintain a hazard free environment. • Maintains and oversees in coordination with Facilities Management on matters pertaining to the environment of care. Training: • Provides current information for contractor training specific to safety and infection control. • Assists with New Employee Orientation and departmental training assistance on safety matters. • Provides guidance and direction on emergency preparedness training, exercises, drills and community involved programs as appropriate. • Works with clinical departments across the organization to develop and implement necessary safety training. Inspections: • Conduct and/or participate in periodic CMS and Joint Commission compliance surveys. • Local Fire Department, Insurance Company Inspections: Participate in whole building inspections. Create work orders from list of deficiencies. • Investigate Concerns and Safety Issues: Respond to callers or emails. Provide documentation as necessary. Seek assistance as necessary in solving problems. Knowledge, Skills and Abilities: • Understanding of Planning, scheduling, and coordinating safety training programs at a Healthcare System. • Working knowledge of the Federal, State and Local policies and practices that govern safety in a Healthcare setting. • Maintained monitored, on a regular basis, for hazards associated with toxic atmospheres, chemicals, flammable liquids, radiation, etc. • Understanding cost estimating, budget management, and financial planning for facility-related contracts. • Knowledge of health center equipment needs, infection control standards, and CLIA regulations, vaccine management, compliance with Standing Delegation Orders, and emergency protocols. • Knowledge of and experience in developing plans and blueprints to ensure that campus planning personnel comply with all pertinent building codes and safety regulations during the planning of new construction and rehabilitation of existing facilities or in the lease or purchase of off-campus facilities. • Understanding of how to develop, update and store of training and reference manuals • Knowledge of safety, occupational health and fire protection principles, practices, procedures, codes, standards and regulations applicable to the performance of the full range of complex safety, occupational health and fire protection management responsibilities in a health system. • Knowledge of Joint Commission chapters: Life Safety, Environment of Care and Emergency Management desired. • Professional knowledge of Emergency Management concepts and principles. • Hazardous materials experience and training, such as Healthcare Emergency Response Training (HERT) or similar with decontamination Knowledge of health center equipment needs, infection control standards, and CLIA regulations, vaccine management, compliance with Standing Delegation Orders, and emergency protocols. • Knowledge of clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms, preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks on equipment as per manufacturer guidelines. • Professional knowledge of industrial hygiene concepts, principles and practices applicable to occupational health inspections of a large medical center. • Strong interpersonal and communication skills with experience establishing and maintaining effective working relationships. Qualifications Minimum Education: Bachelor's Degree or similar Nursing credentials. Minimum Experience: 5 years Experience in a similar clinical environment as a EHS Officer, Deputy EHS Officer, or similar role

The Compliance Research and Policy Analyst is a vital contributor within the Compliance Department, dedicated to ensuring Central Health's healthcare delivery and operational programs strictly adhere to all applicable laws, regulations, policies, and ethical standards. This role is pivotal in conducting in-depth policy research and comprehensive regulatory analyses to inform internal compliance strategies and operational guidance. The Analyst will translate complex regulatory changes into actionable internal policies and procedures, proactively monitor legislative developments, and significantly contribute to compliance reporting, risk assessments, and continuous improvement initiatives across both clinical and administrative functions. Responsibilities Essential Functions: Conducts in-depth analysis of federal, state, and local laws, regulations, and guidance pertaining to third party payors, HIPAA, managed care, and broader healthcare delivery systems. Supports organizational goals and objectives aimed at optimizing the health of the covered population, reducing health disparities, and improving clinical outcomes, health equity, patient experience, and cost-effectiveness across the entire delivery system. Translates complex regulatory requirements into clear, concise, and actionable internal policies and procedures. Drafts and meticulously revises compliance-related policies and procedures, ensuring ongoing alignment with current and developing regulations, industry best practices, and organizational priorities. Coordinates systematic policy reviews across various departments and maintains rigorous policy version control to ensure accuracy and consistency. Actively tracks and analyzes legislative and regulatory changes relevant to the organization's operations and strategic objectives. Assists in comprehensive compliance risk assessments and the subsequent development of robust mitigation strategies. Contributes to the preparation of internal and external compliance reports, including those for executive leadership and the Board of Managers. Serves as a key policy advisor to internal departments (e.g., operations, clinical delivery, quality, and Joint Technology) on complex compliance-related issues and regulatory interpretations. Participates actively in cross-functional teams to support the effective implementation of compliance initiatives throughout the healthcare delivery system. Develops comprehensive summaries, briefs, and compelling presentations on complex policy and regulatory topics for diverse audiences, including staff, leadership, and community stakeholders. Assists in the development of impactful compliance training materials related to policy updates and emerging regulatory trends. Performs other duties as assigned. Knowledge, Skills and Abilities: Ability to thrive in a complex and dynamic work environment with multidisciplinary, cross-functional teams and matrixed team structures Ability to prioritize multiple complex projects with varying deadlines and limited resources Deep understanding of healthcare regulations and public health policy, including HIPAA, Medicaid, CMS regulations, OIG guidance, and Texas state health laws Working knowledge of the legislative and regulatory process at both state and federal levels Ability to assess and support the rapid development of health care services Ability to effectively understand basic legal considerations related to service delivery and the practice of medicine Ability to apply critical thinking to generate and assess potential solutions and to anticipate client needs in advance Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results Knowledge of data, measurement concepts, measurement tools and systems used to monitor and report clinical quality metrics, healthcare safety and other healthcare outcomes Ensure compliance with data confidentiality and security laws, regulations, policies and standard operating procedures Exceptional interpersonal skills with ability to interface effectively internally and externally with a wide range of people including colleagues, physicians, health care executives, community organizations and assigned staff Strong writing and editing skills for technical, legal, and policy documents Strong attention to detail and accuracy Ability to communicate complex ideas clearly and effectively through both writing and speaking Demonstrated ability to perform complex operations in Microsoft Office Suite Supports and models the vision, mission and values of Central Health Responds in timely manner to the needs and concerns of colleagues, providers, staff and other stakeholders Adheres to all local, state and federal laws and regulations and Central Health policies Qualifications Minimum Education: Bachelor's degree in Public Health, Public Policy, Healthcare Administration, Political Science, or a related field Minimum Experience: 4 years Experience in policy research, compliance, or a healthcare regulatory role

The Advanced Practice Provider (APP) - Medical Respite Program plays a vital role in delivering compassionate, comprehensive, and coordinated care to individuals experiencing homelessness and complex medical conditions. Working under the direction of the Medical Director of High-Risk Populations, the APP will provide direct clinical care in a medical respite setting, collaborate with multidisciplinary teams, and support transitions of care from hospitals to community-based environments. The Advanced Practice Provider - Medical Respite will possess a strong commitment to health equity, an interest in building partnerships within the community, and compassion and sensitivity in working with marginalized communities. Additionally, a desire to collaborate closely with case managers, community health workers, other health care professionals and community partners to coordinate care will be paramount to the patient-centered, whole person care for the individuals we care for. Medical Respite is a unique program that provides a place to recover while recuperating from an acute illness, typically for those experiencing homelessness. While in the program, they have an opportunity to improve their health literacy and work on benefits, housing, and other social needs. Providers are critical members of the care team that collaborate with the patients and the respite team to support their stay and goals while in the program. This role is central to Central Health's mission to advance health equity and improve outcomes for vulnerable populations. Responsibilities ESSENTIAL FUNCTIONS: Provides direct patient care in a clinic setting, mobile setting or respite setting. Conduct comprehensive assessments, develop care plans, and manage acute and chronic conditions. Collaborate with hospitals, shelter staff, case managers, and community health workers to ensure continuity of care. Collaborates with the community partners & their case managers, Community Health Workers, and to provide care and support of individuals in the Respite program. Collaborates with attending physicians to provide care within the Respite team. Participates and leads quality and care review meetings for patients in the Respite program. Directly improves patient well-being through accurate and timely diagnosis and delivery of relevant, high quality medical care. Communicates effective information to patients, families, colleagues, nursing and other health care professionals. Prepares and provides timely and accurate reports and forms, as may be required by Central Health or facility in the performance of medical services. Ensures all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and Central Health Standard Operating Procedures, Policies and Procedures. Performs medical and administrative services under general guidance and minimal supervision with accountability for specific organizational-level goals. Works closely with families of diverse patient populations. Ensures compliance with data confidentiality and security procedures. Assists with development and execution of the planning, implementation, and evaluation of service delivery, patient experience at our mobile sites. Prioritizes duties and responsibilities, demonstrating strong organization and time management skills. Interacts with others in a positive, professional manner, contributing to a positive team environment. Qualifications MINIMUM EDUCATION: - Graduation from an accredited School of Physician Assistants OR Master's degree from an accredited School of Nursing. EXPERIENCE: - Experience with Epic training/support for Epic end user programs (Preferred) - Experience caring for individuals experiencing homelessness (Preferred) - Experience with patient care management within a mobile setting (Preferred) REQUIRED CERTIFICATIONS/LICENSURE: - Unrestricted license to practice as a Physician Assistant in the State of Texas. (Upon Hire) - Unrestricted license to practice nursing in the State of Texas/current credentialing as an Advanced Nurse Practitioner by the Texas Board of Nurse Examiners. (Upon Hire) - Basic Life Support (BLS) ‐ Obtained through approved American Heart Association or Red Cross. (Upon Hire) - Current Drug Enforcement Agency for purpose of writing prescriptions. (Upon Hire)

Social Worker, Care Manager - Pediatrics and Obstetrics * This is a hybrid position. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.* In partnership with patients, their families (as defined by the patient), and multidisciplinary teams, the Social Worker, Care Manager - Pediatrics and Obstetrics delivers patient-centered care coordination for individuals requiring specialized services. The Care Manager collaborates closely with patients, parents/guardians, caregivers, healthcare providers, educational systems, and interdisciplinary teams to ensure comprehensive, integrated, and compassionate care. Responsibilities Interacts with patients via telehealth and in-person clinic appointments, community spaces, schools, and other locations per program guidelines. Serves as a point of contact for patients enrolling in services. Collaborates with patients, parents/guardians, caregivers, medical providers, school systems, and interdisciplinary health care teams on patient-centered care. Acts as a patient and family advocate to ensure that services are delivered to meet the needs of patients and families, as well as appropriate use of resources. Empowers patients and/or their families to be engaged and active participants in their care management. Performs thorough biopsychosocial assessments with patients and their families to identify care needs, strengths, and potential barriers to optimal health outcomes. Develops a comprehensive care plan in collaboration with patients, families, and the primary care team. Continuously monitors patients' biopsychosocial needs and provides timely follow-up in alignment with program protocols to ensure continuity of care and support. Coordinates transitions between sites and providers of care. Provides education and guidance to patients and their families to support understanding of health conditions, promote self-management, and enhance overall well-being. Coordinates and streamlines patient referrals to appropriate community-based services, ensuring timely access to resources that support health, wellness, and social needs. Delivers direct social work care in alignment with program protocols in accordance with established standards of practice. Provides timely patient support for psychiatric emergencies by assessing clinical and psychosocial needs to determine care priorities, deliver immediate crisis intervention, and coordinate appropriate resource allocation. Accurately completes all documentation related to direct and indirect patient care in a timely manner, ensuring that medical records are up-to-date, thorough, and compliant with organizational standards. Plays an active role in daily unit-based patient care huddles and periodic clinic-wide informational meetings, patient conferences, and planning sessions. These engagements support quality assurance initiatives, care coordination, and continuous improvement in patient services. Participates in ongoing professional development through seminars and educational sessions, ensuring compliance with all licensure and certification requirements while staying current with best practices in the field. Participates in the implementation and evaluation of quality improvement strategies to ensure compliance with evidence-based guidelines and standards, while identifying opportunities to enhance patient outcomes and care delivery. Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Policies and Procedures. Cultivates and sustains positive working relationships and strategic partnerships with colleagues across departments-including leaders, support staff, providers, and other personnel. Communicates effectively with all members of the care team to deliver patient-centered, coordinated care. Engages respectfully and collaboratively with patients and their families, utilizing a trauma-informed care approach to foster trust and build positive, supportive relationships. Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization. Qualifications Education: Bachelor's Degree (higher degree accepted) in Social Work - Required Work Experience: Internship experience in a field related to social work or case management - Required 2 years as a Licensed Social Worker - Preferred 1 year of care/case management experience - Preferred 1 year of pediatric and/or obstetrics experience - Preferred Licenses & Certifications: LBSW Licensed Baccalaureate Social Worker (LBSW) in Texas - Required LMSW Licensed Master Social Worker (LMSW) in Texas - Preferred BLS Provider CPR Certification Current Basic Life Support (BLS) Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current BLS CPR certification during employment - Required CPW Certification Case Management for Children and Pregnant Women certification through Texas Health and Human Services - Required within 30 days of hire Valid Texas Driver's License - Required

The Care Model Front End Instructor is responsible for training care team members in the delivery of CommUnityCare's model of care. Under the direction of the Associate Director of Care Model Academy, they participate in curriculum development, training, and ongoing assessment of new and existing clerks in relation to the Gold Standard workflows established for each service line. Instructors have a strong understanding of the framework and strategies of team-based primary health care as practiced by high performing organizations, particularly as they relate to medical administrative clerks, and can effectively communicate these tenants to staff. Instructors are responsible for teaching team members in classroom and hands-on settings, ensuring that they gain the knowledge and skills that are required to deliver our model of care at the highest level. They are responsible for sound educational practices and the academic development of each care team member. Instructors will also manage their classroom environment and promote a positive and engaging learning experience, provide support, tutoring and other assistance as needed. Instructors are to “model" the professional behaviors, language, and activities expected of our care team members. They will have a strong understanding of all requirements and skills that fall under the responsibility of a medical administrative clerk and will assist new or existing staff as well as problem-solve to help them grow within their roles. Responsibilities Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations): Instructors will: • Train front end care team on incorporating report review specific to confirmation calls, waitlist, and no shows to support connecting patients back to care and ensuring appropriate utilization of provider schedules. • Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time. • Train front end care team to assist with closing gaps in registration documentation and coverage capture. • Work with the HIM department to train front end care team to understand standard operating procedures for medical records management, (i.e. ROI, scanning, filing, etc.). • Notify appropriate personnel of emergencies, messages, patient arrivals, etc. in a timely manner. • Accurately document and communicate patient concerns to the site triad leadership team. • Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends. • Participate in appropriate meetings and trainings, as well as adhering to all company policies and procedures. • Maintain confidentiality of all patients, clinical, and company information and data. Adheres to HIPAA guidelines. Performs all duties in an ethical manner consistent with the I Promise statement. Primary Accountabilities: • Participate in skills development that are aligned with CUC's established care model and in the implementation of educational programs to ensure compliance with quality standards. • Teach and serves as a resource in accordance with the competency level of medical administrative clerk with relation to Care Model and Gold Standard Workflow. • Participate in the planning, implementation, and delivery of educational material for new and established staff. • Utilize principles of adult teaching/learning during all training activities. • Utilize classroom and lab instruction, student assessment mechanisms, and classroom management techniques to provide an engaged classroom experience to students. • Conduct site visits to perform learning needs assessments and identify areas for improvement. This includes traveling to CUC Health Centers. • Coordinate and instruct assigned MAC courses specific to workflow and care model competencies. • Teach specified subject(s) in the medical administrative clerk curriculum for students' comprehension. This entails having a strong understanding of the topics being taught and preparing well for lectures and any applicable sim labs or onsite clinical training. • Ensure that instructional materials and equipment are ready for student use, sufficient in quantity, are properly maintained and are in working order prior to class time. • Provide continuous feedback and input on ways to improve curriculum to foster effective learning. • Demonstrate processes/procedures and assist students as they practice hands-on. • Administer tests and assignments to students to assess their understanding of topics they have taken, as well as to measure the efficiency of the teaching methods adopted. • Promote the use of technology in teaching. • Evaluate students' performance and create effective means of recognizing excelling students, while encouraging those requiring additional support to improve their understanding/performance • Participate in ongoing faculty assessment and professional development activities to ensure an active and engaged classroom experience for all students. • Actively participate in meetings, review, and analyze assessment data, compile reports, and meet academic and administrative deadlines. • Ensure compliance with all federal, state, and regulatory bodies' guidelines, along with internal policies of the organization. • Other duties as assigned. Knowledge/Skills/Abilities: • High level of relationship building skills. • Interacts effectively and courteously with CommUnityCare's diverse workforce. Able to project a professional, friendly, and helpful demeanor. • Excellent verbal and written communication as well as presentation skills. • Excellent instructional skills (empathy, excitement, engagement). • Strong planning and organizational skills. • Understanding of standard workflows and process improvement and development. • Strong attention to detail and accuracy. • Enjoy working effectively in a team environment. • Knowledge and experience in adult education and learning principles Instructors are responsible for having an understanding of the following and are able to effectively articulate to others the below: • Front office opening duties. • Understanding and use of AIDET. • How to welcome, greet, and assist patients in a courteous and professional manner. • How to schedule patient appointments accurately and efficiently utilizing the electronic medical system. • Understanding the phone call protocol to ensure appropriate use. • Answer all incoming telephone calls and provide information as necessary or route the calls as needed. • The workflow to verify and ensure completeness of patient registration documentation into the electronic medical system. • The real-time eligibility process, and the online sites available for coverage verification to support training on coverage entry into the electronic medical system. • HRSA expectations for presenting financial assistance to all patients, with awareness of grant and coverage programs for individuals experiencing lapse in medical/dental coverage. • Standard operating procedures for collecting co-pays/payments, daily posting of collected monies into the electronic medical system, and the reconciliation process of daily deposits per company policies. • Registration workqueue management within the electronic medical system to support front end care team members on workflow efficiencies. Qualifications MINIMUM EDUCATION: • Graduation from high school or equivalent MINIMUM EXPERIENCE: • Three years or more of experience as a medical administrative clerk in an outpatient setting. • At least one (1) year experience in educating or training medical administrative clerks either in a formal or informal training role i.e. preceptorship, team lead role, etc. PREFERRED EXPERIENCE: • Five years or more of experience as a medical administrative clerk in an outpatient setting. • At least two (2) year experience in educating or training medical administrative clerk either in a formal or informal training role i.e. preceptorship, team lead role, etc.

The Program Manager, in collaboration with the senior operations manager, will help lead the development, implementation, and direct management of Central Health service areas and programs. The day-to-day activities for this position include the development and enforcement of operating protocols and standards, directing, evaluating, and providing feedback to professional-level employees who collaborate or are stakeholders in the operations of the Central Health service areas and programs. As a member of the Healthcare Delivery Operations leadership team, the Program Manager collaborates with Clinical Operations team members and other stakeholders to develop and implement patient-centered tools to increase patient access and improve quality of care. The Program Manager will analyze and report on Key Performance Indexes for each of the service lines assigned to them. This position is Hybrid and is approved for work at both an approved off-site location and onsite at a Central Health location based on business needs. This position is considered hybrid, meaning individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. This candidate selected for this role must live in the greater Austin area. Responsibilities Essential Functions: Works closely with the Senior Operations Manager or above, in the development, growth, and day-to-day operational management of the Central Health Healthcare delivery service areas and programs. Responsible for clinical stakeholder adoption and incorporation of developed workflows into the Central Health Golden Standard Workflow. Continuously refine and improve Central Health service areas and programs and operational approaches that meet industry standards within healthcare delivery systems. Formulates develops, and oversees the implementation and expansion of healthcare delivery service areas and programs into Central Health in collaboration with the senior operations manager or above. Lead the development of key metrics to track, and report clinical outcomes and program performance. Monitor and evaluate patient and clinical team experience as related to direct day-to-day operations of Central Health service lines. Develop effective communication methods and strategies to provide Central Health Leadership with appropriate performance, operational, and financial updates. Collaborate with various stakeholders to optimize the patient's experience going through the Central Health Service Lines. Serves as Central Health's tertiary point of contact for Central Health projects and operational requests. Responsible for staying current on regulatory requirements that affect access and product line development. Maintains professional affiliations and pursues independent study and formalized training to enhance professional growth and development to remain current on healthcare industry trends. Knowledge, Skills and Abilities: Ability to develop processes to support the operations of assigned specialty service lines Knowledge of federal and/or state operational and financial regulations and requirements Ability to propose, develop, and monitor Health Care related KPIs and data. Knowledge of EHR operations Knowledge of the principles and practices utilized in business or healthcare management and operations. Effective organizational, planning, controlling, scheduling, and project management abilities in a complex healthcare environment. Previous experience with hospital/academic medical center and/or clinic care management environments, operations, language, and economics. Ability to work independently with a high level of initiative, judgment, discretion and decisionmaking to achieve program objectives. Ability to work in a highly complex matrix environment and ensure consistent quality delivery of services and maintain a high level of patient and provider satisfaction. Excellent organizational and time management abilities. Excellent oral and written communication skills. Effective managerial and administrative abilities as applied to the management of the specialty care service lines assigned Ability to effectively collaborate with alliances and promote teamwork. Ability to perform complex operations in Microsoft Office Suite Ability to communicate with others in a clear, understandable and professional manner. Qualifications Minimum Requirements: Education: Bachelor's Degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field Work Experience: 3 years Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role 3 years Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).

Responsible for completing a variety of tasks such as activities designed to develop pre-language and language skills, oralmotor control for speech production, vocalization, and use of assistive technology devices for communication. Responsibilities • Support the provision of Speech Therapy services to patients under the appropriate guidelines established by practice guidelines. • Assist with screening of patients in accordance with practice guidelines to determine need for intervention/treatment. • Assist with assessments of patients in accordance with practice guidelines to determine need for intervention/treatment. • Follow documented treatment plans or protocols developed by the supervising Speech Language Pathologist. • Document patient performance and report the findings. • Maintain safe and clean work area and adhere to CommUnityCare safety standards. • Assist with maintenance and checks of equipment. • Observe patients during treatments to compile and evaluate data on their responses and progress and provide results to the therapist in person or through progress notes. • Confer with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment. • Communicate with or instruct caregivers or family members on treatment plans. • Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms. • Implement selected components of care and interventions in a technically competent manner. • Identify patient's needs and exhibit compassion, caring, and empathy to individual differences. • Complete documentation to support the delivery of physical therapy services. • Perform selected data collection and obtain accurate information. • Measure performance and report on patient's medical record. • Participate in patient status judgments. • Adhere to ethical and legal standards. • Ensure continued competence and updated field knowledge. • Perform other duties as assigned. Knowledge/Skills/Abilities: • Strong level of skill at building relationships and providing excellent customer service. • Effective skills in managing difficult clients and patients. • High degree of knowledge and competency in the practice and associated charting requirements. • Requisite skills and ability to perform certain clinical tasks as assigned. • High level of problem solving skill to better serve patients and staff. • Strong attention to detail and accuracy. • Ability to utilize computers for data entry and information retrieval. • Effective verbal and written communication skills. • Ability to implement, and evaluate operational and administrative processes. • Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center. • Demonstrated understanding and/or experience working in a patient-centered medical home (PCMH) environment. • Demonstrated understanding and/or experience working in an integrated delivery environment. People Management/Department Management/Business Unit Management: • Assesses learning needs, develops competency plans and provides opportunities for learning • Participate in quality standards and identify opportunitiesto improve patient outcomes. • Participates in departmental meeting and programs. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinicalsupportstaff, providers and business office staff. • Collaborate with all members of the care team in providing patient-centered care. Qualifications Education: Bachelor's Degree with an emphasis in speech/language pathology and/or audiology from an accredited program. - Required Experience: 1 year as a Speech Therapy Assistant. - Required Licenses & Certifications: Active and unrestricted license to practice as a Speech-Language Pathologist Assistant in the State of Texas (upon hire). - Required Current Basic Life Support Certification for Healthcare Providers through American Heart Association. Will be required to maintain a current BLS certification during employment (upon hire). - Required

The Project Coordinator will support the Real Estate and Construction and Health and Wellness Division. This role will assist our Property Manager, Project Managers, and other leaders in coordinating and organizing furniture, fixtures, and equipment. This position's responsibilities involve maintaining the tracking database for new and existing capital and non-capital assets including asset identification tagging, location identification, physical count, and coordinating with departmental equipment custodians (excludes hardware, software, and other IT-related assets) This position will work closely with others, internally and externally, to achieve goals related to organizational strategic priorities. Responsibilities ESSENTIAL / PRIMARY DUTIES (The essential job functions or primary responsibilities that must be performed unaided or with the assistance of an accommodation - all job functions should begin with an action verb) Assists department and project teams with the coordination of furniture, fixtures, and equipment. Monitors and follows up on project deadlines as it relates to furniture, fixtures, and equipment. Ensures asset management documentation is maintained appropriately for each project and/or facility. Perform routine inventory checks and provide periodic reports. Provide input and maintain an Asset Management Plan and Operating Procedures that include identifying, tracking, transferring, and reporting. Troubleshoot issues and provide solutions to management staff. Work with minimal direction while maintaining exceptional attention to detail. Manage asset inventory process. Support asset processes in partnership with counterparts in other Enterprise positions Develop written processes and procedures for identifying, tracking, transferring, and reporting fixed assets. Provides cross-training to relevant staff in relation to fixed asset processes and procedures as required. Responds to requests in a prompt and accurate manner. Perform other duties as assigned. Knowledge/Skills/Abilities: Prioritize and organize own work to meet agreed-upon deadlines. Demonstrated ability to communicate, problem solve and work effectively with others. Strong critical thinking and problem-solving skills. Strong attention to details. Good communication and interpersonal/team skills. Ability to work in a fast-paced environment. Able to work independently and as part of a team. Strong working knowledge of Microsoft Office Suite, SharePoint, and PowerPoint Take initiative, display a strong work ethic, and maintain a positive attitude. Ability to work with multiple data sets across different platforms. Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers. Knowledge of office equipment and procedures. Flexibility, and willingness to learn new responsibilities. Qualifications MINIMUM EDUCATION: High School Diploma or GED PREFERRED EDUCATION: Bachelor's Degree in Project Management, or a related field MINIMUM EXPERIENCE: 2 years of experience of asset management coordination PREFERRED EXPERIENCE: 3 or more years of experience in asset management work in the health field; asset management software experience is a plus.

This position reports to the Director of Healthcare Compliance. Responsibilities include conducting billing and coding audits, and communicating results and recommendations to providers, management, and executive administration. This role will provide training and education to providers and ancillary staff. This position will support the implementation of changes to the CPT, HCPCS and ICD-10 codes on an annual basis. Responsibilities Essential Functions: Conduct prospective and retrospective chart reviews (i.e. baseline, routine periodic, monitoring, and focused) comparing medical record notes to reported CPT/HCPCS and ICD codes with consideration of applicable payer coding requirements. Identify coding discrepancies and formulate suggestions for improvement. Communicate audit results/findings to providers and/or ancillary staff and share improvement ideas. Work with medical staff department to identify and assist providers with coding. Report findings and recommendations to compliance and executive leadership. Provide continuing education to providers and ancillary staff on CPT/HCPCS and ICD-9/10 coding. Support compliance policies with government (Medicare & Medicaid) and private payer regulations. Work closely with all departments, including but not limited to, Clinical Services, Nursing, Practice Leadership, Finance, IT, Training, Rev Cycle, and Billing to assist in accuracy of reported services and with chart reviews, as requested. Work with the purchasing department to order and distribute annual coding materials for all clinical sites and departments. Advise Compliance Officer of government coding and billing guidelines and regulatory updates and work closely with department personnel to provide coding/compliance support. Participate in the development and enhancement of EHR templates and programming and advise on coding compliance with payor guidelines. Perform other duties as assigned. Knowledge, Skills and Abilities: Proficiency in correct application of CPT, HCPCS procedure and ICD-10-CM diagnosis codes used for coding and billing for medical claims. High Knowledge of medical terminology, disease processes and pharmacology. Strong attention to detail and accuracy. Excellent verbal, written and communication skills. Ability to multi-task. Excellent organizational skills. Proficient in Microsoft Office Suite. Critical thinking/problem solving. Ability to provide data and recommend process improvement practices. Qualifications Education: High School Diploma or equivalent (higher degree accepted) with 5 years of experience Associates Degree (higher degree accepted) Licenses/Certifications: Certified Professional Coder (CPC ) through AAPC OR Certified Coding Specialist (CCS ) through American Health Information Management Association (AHIMA) required. Required Work Experience: 5 years Experience in a medical office or medical environment. 5 years Experience in procedural and diagnostic coding. 5 years Extensive knowledge of current trends in the industry based on Medicare and Texas Medicaid as well as national coding updates, such as AMA correct coding, nationally recognized coding references and/or appropriate list serves. 5 years Extensive knowledge of Centers for Medicare & Medicaid (CMS) regulations.

The Data Scientist supports Central Health's mission to improve access to quality care for Travis County residents living at or below 200% of the Federal Poverty Income Level. Working under the guidance of the Principal Data Scientist, this position will help shape and advance the organization's data science and AI ecosystem, building scalable, ethical, and high-performing models on Central Health's modern Azure-Snowflake data platform. The Data Scientist will collaborate closely with the Principal Data Scientist, Snowflake Engineer, Snowflake Architect, clinicians, operators and business teams to design, develop, and optimize a data platform that enables advanced analytics, predictive modeling, and AI applications across the enterprise. Responsibilities Partner with the Principal Data Scientist to develop and implement data science and AI models that address clinical, operational, and population health challenges. Collaborate with the Snowflake Engineer and Architect to ensure that the data environment is optimized for analytics, machine learning, and model deployment. Design and execute experiments, model training, and validation pipelines using large-scale healthcare data from Epic (Clarity/Caboodle), public health datasets, and other internal/external sources. Apply advanced statistical and machine learning techniques to identify patterns, forecast trends, and provide actionable insights that improve care delivery and health equity. Collaborate with analytics, data engineering, and IT teams to ensure reproducibility, scalability, and compliance with data governance, security, and privacy standards (HIPAA, 42 CFR Part 2, etc.). Contribute to the development of MLOps and AI governance practices to ensure responsible and transparent model lifecycle management. Communicate analytical findings to technical and non-technical stakeholders through data storytelling, dashboards, and reports. Mentor analysts and assist with data science literacy efforts across the organization. Become a data subject matter expert (SME) and understand various sources and applications of Central Health data. Performs other duties as assigned. Qualifications MINIMUM EDUCATION: Doctoral or professional degree in Data Science, Statistics, Computer Science, Mathematics, Engineering, or a related quantitative field Work Experience: 3 years Applied experience in data science, statistical modeling, or machine learning (may include doctoral research). Required And 1 year Experience working with large, complex healthcare datasets (EHR, claims, population health, or social determinants of health data). Required And 2 years Demonstrated experience developing and deploying models in a cloud-based environment (Azure, Snowflake preferred). Required And 3 years Strong proficiency in Python, SQL, and common ML libraries (scikit-learn, TensorFlow, PyTorch, etc.). Required And 3 years Experience with Snowflake, Azure Machine Learning, Databricks, or similar modern data platforms. Required And Experience with Office 365 Suite - Outlook, Excel, Word Preferred

Reporting to the Associate Director of Transition of Care, the Transitions of Care Clinical Liaison would be responsible for evaluating and facilitating Central Health Transition of Care referrals. When reviewing referrals, other Central Health programs may be considered and referred to as appropriate, such as Respite. This team member would coordinate care with the interdisciplinary team and the referral source and conduct on site referral screenings at assigned hospitals and/or referral source locations. In addition to coordinating care, this team member would receive and appropriately document all referrals in a timely manner and monitor referral from generation to assignment to a care team. The team member will participate in coordinating care with Nurse leads/supervisor, hospital staff, referral source personal, and patient interdisciplinary team. Transition of Care Clinical Liaison will provide effective communication to patients, staff members, and outside referral partner organizations in a professional and creative manner. This team member will demonstrate commitment, professional growth and competency and promote Central Health's philosophy and administrative policies to ensure excellent quality of care. Salary dependent on LVN experience: 59-66k per year Responsibilities Essential Functions: * Must be able to review submitted referrals from epic workque and obtain the proper information/documentation needed to assess referral eligibility. * Act as an in person liaison, interfacing with referral sources, outside agencies, health professionals, Transition of Care team, and patients. * Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary assignment decision for patient acceptance or denial and placement. * Ensure Transition of Care Standard Operating Procedures are followed for all referrals. * Uphold and complete referrals ensuring entire referral process is complete. Update referral status in epic as appropriate. * Communicate and collaborate effectively with patients, family members, case manager, healthcare providers, and co-workers. * Collaborate with all members of the care team in providing person centered care. * Assist in determining the health status and needs of patients based on interpretation of health related data and preventative health practices. Decides acceptance/denial of patients and coordinates admission process with referral source. * Obtains accurate information from physicians, patient, referral source regarding the expected discharge plan. * Exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing Central Health's health equity and DEI goals. Share a commitment to diversite and inclusion awareness and health equity practices across Central Health. * Update incoming referral post acute spreadsheet as appropriate. * Discuss Post Acute SNF admission process, expectations and obtain consent from patient for SNF admission. Knowledge, Skills and Abilities: * Preferred ability to speak, read, and write the Spanish Language. * Strong assessment skills * Utilize clinical skills to review and monitor utilization of health care services with the goal of maintaining high quality cost-effective care whle engaging and empowering the client. * Shares a commitment to diversity and inclusion awareness and practices across Central Health * Provides patient-centered care that is inclusive of cultural humility and compassion Qualifications Minimum Requirements: Education: * High School Diploma or Equivalent * Graduated from an accredited school of Vocational School of Nursing LVN/LPN Work Experience: 3-5 years of relevant clinical experience working in a hospital or community based clinical setting. Licenses/Certifications: * Licensed Vocational Nurse in the State of Texas (LVN/LPN) * Basic Life Support (BLS)-Obtained through approved American Heart Association

This is a hybrid position. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. The Community Health Worker II (CHW II) is a trusted member of the community, with an advanced proficient of the culture, language, socio-economic status, and life experiences of the community served. The CHW II acts as a liaison and provides experienced cultural mediation between healthcare, social services, and the community. The CHW II helps Central Health members and patients access needed services and resources, as well as, building individual, community, and system capacity through health knowledge and self-sufficiency. The CHW II may provide high-level support of a variety of services including social services, clinical education, advocacy, assistance with applying for health care coverage and resources. The CHW II will be responsible for patient documentation, project organization, and team collaboration. The CHW II works independently to provide services through informing, outreach, patient navigation, and community health education. The CHW II may provide services through community outreach, the Central Health Navigation Center, Central Health Clinics, or other health care settings. Responsibilities Essential Functions: * Proficient in Community Health Worker CH job duties * Develops and coordinates a plan of care for social determinants of health (SDOH), including referrals to other agencies and facilities. * Manages staff and vendors responsible for helping residents and their families navigate and access health coverage and health care services, identify and overcome barriers to care, and provide health education. * Identifies and actively communicates in community, health, and public events, alliance meetings, neighborhood associations, health & wellness events, resource fairs, and faith-based events. * Provides training on non-medical determinants of health to other health care professionals and the community. * Teaches community classes and leads community events. * Maintains collaborative working relationships with existing community partners to expand coordinated efforts and reach additional populations. * Determines the need for and manages the dissemination of education materials. * Serves as a primary contact and liaison for patient advocacy. * Completes, records, and submits patient experience surveys. Knowledge, Skills and Abilities * Proficient knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate. * Ability to connect patients with community resources and make referrals to appropriate providersand external partners. * Working knowledge and experience with Microsoft Office Products * Ability to teach community based classes. * Ability to communicate verbally and nonverbally in a proficient manner. * Ability to work independently * Skilled in establishing and maintaining positive and working relationships with internal and external partners. * Skilled in task prioritization, flexibility, and willingness to learn new responsibilities and to work in a changing environment. * Skilled in coaching residents in effective management of their health and social resources. * Skilled in exhibiting compassion, vulnerability, and empathy when working with employees and patients and advancing CH mission of health equity and DEI goals. * Skilled in providing person centered care that is inclusive and culturally competent. * Skilled in community health care issues and services. * Ability to present in a public forum. * Qualifications Education: * High School Diploma or equivalent - Required * Associate's Degree - Preferred * Bachelor's Degree - Preferred Experience: * Two (2) years of experience of community based working in a commmunity based setting - Required * Bilingual in English, Spanish, and/or other foreign language - Preferred. Licenses and Certifications: * Certified Community Health Worker (CHW) Within 6 Months of hire - Required * Community Health Worker Instructuor Certification - Preferred

Job Details Bristol Hospice - Austin, TX - Austin, TX PRN $20.00 - $22.00 Hourly DayDescription Are you an experienced Certified Home Health Aide (CHHA) ? We are looking for compassionate CHHAs who have a heart for patients and families. The Certified Home Health Aide plays a critical role as a member of the Interdisciplinary Group Team. You will work under the supervision of a Registered Nurse and perform various services for patients to meet their personal needs and promote comfort. Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. Our Culture Our culture is cultivated using the following values: Integrity: We are honest and professional. Trust: We count on each other. Excellence: We strive to always do our best and look for ways to improve and excel. Accountability: We accept responsibility for our actions, attitudes, and mistakes. Mutual Respect: We treat others the way we want to be treated. Qualifications On an Average Day You Will: (includes but not limited to) Perform personal care needs after given a patient's assignment and attend to his/her requests promptly; if unable to perform a certain task, report to the Case Manager immediately Provide patient and family with positive communication techniques, within realm of ethical and respectful care, including confidentiality Meet safety needs of patient and use equipment safely and properly (foot stools, side rails, O2 etc.) Provide personal care including baths, back rubs, oral hygiene, shampoos and changing bed linen as often as assigned Assist in dressing and undressing patients, as assigned Plan and prepare nutritious meals, including shopping, as assigned Assist in feeding the patient, as assigned Take and record oral, rectal and auxiliary temperatures, pulse, respiration and blood pressure when ordered with appropriate completed/demonstrated skills competency Provide proper care and observation of patient's skin to prevent breakdown of tissue over bony prominence Assess and report on patient's condition and significant changes to the Case Manager; also, being aware of the caregiver or other individuals living with the patient and interpersonal issues Assist in ambulation and exercise as instructed by the hospice nurse or therapist Provide normal range of motion and transfers/positioning, as directed Assist with self-administered medications as allowed by state regulations, such as “reminders” Offer and assist with bedpan and urinal aid, as assigned Aid with light laundry needs if necessary Perform range of motion and other simple procedures as an extensional therapy service, as ordered with appropriate completed/demonstrated skills competency Provide respite for patient's family/caregiver when on-site, as appropriate Maintain patient's living area is clean and orderly, as assigned Adhere to the organization's documentation and care procedures and standards of personal and professional conduct Participate in quality assessment performance improvement teams and activities Respect patient and family/caregiver environment and patient's personal needs All other duties as assigned Requirements: Must be a Certified Nursing Assistant ( applicable for all States, additional requirements for California residents, see below). CALIFORNIA REGULATION: Must be a CNA in good standing AND must have a current Home Health Aide (HHA) certification in good standing in the State of California. Preferred to have one (1) year experience in community health/hospice or medical/surgical environments Must have completed a minimum of 75 hours of classroom and supervised practical training Licensed driver with automobile that is insured in accordance with organization/state requirements and is in good working order Willingness to submit to a criminal background check prior to hire and annually thereafter Current CPR certification Our Ideal Candidate Has the Following Skills and Knowledge: Ability to read and follow written instructions An Understanding of hospice philosophy and comfortable providing specialized care to the terminally ill Ability to work autonomously with little direct supervision Successfully demonstrate tact, patience and good personal hygiene Ability to communicate effectively Strong organizational skills Understanding of plan of care documentation Flexible in work hours to ensure the patients receive care as provided in the plan of care Ability to empathize with the needs of the ill, injured, frail and impaired Comfortable addressing issues of death/dying Calm demeanor when entering the patients home We Got the Perks: Tuition Reimbursement PTO and Paid Holidays Medical, Dental, Vision, Life Insurance, and more HSA & 401(k) available Mileage Reimbursement for applicable positions Advanced training programs Passionate company culture committed to the highest standard of care in the hospice industry Join a Team that embraces the reverence of life! EEOC Statement Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision to the Epic Application Analyst-Access & Revenue Cycle Applications team. They will work with the Epic Program Director to improve or develop new processes and manage the day-to-day operational activities of the Epic Application Analyst team. This includes anticipating, recognizing and resolving issues as well as assessing for areas of opportunity to improve quality, effectiveness and efficiency. They will also help the analysts to improve their build skills and coordinate efforts within the team and with integrated third party vendors. The Epic Application Analyst Supervisor will also perform analyst duties in certain applications. Responsibilities Essential Duties: * Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.• Analyze problems related to systems and applications and develop solution-focused recommendations.• Perform vendor management and oversight as needed.• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives. • Perform analysis of new and existing software systems and applications. • Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.• Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.• Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed. * Collaborate with CommUnityCare's Epic Application Analyst Manager to plan for upgrades, special update packages, cutovers and other technical maintenance of the electronic health record system. • Can work outside of standard business hours. Qualifications MINIMUM EDUCATION:High School Diploma or equivalent (higher degree accepted) PREFERRED EDUCATION: Bachelor's Degree (higher degree accepted) MINIMUM EXPERIENCE: * 4 years Epic Application Analyst experience * 4 years collaborating with Epic Analysts and Epic Trainers across multiple Epic applications PREFERRED EXPERIENCE:-2 years supervisory or lead experience * 1 year working with third party vendors integrated with Epic * Experience working within healthcare-related business, finance, operations, and clinical systems * Experience leading Epic-related projects * Clinical experience * Knowledge of medical terminology REQUIRED CERTIFICATIONS/LICENSURE:Epic certification/accreditation required upon hire.

Central Health is looking for a skilled Licensed Clinical Social Worker or Licensed Professional Counselor to join our Behavioral Health Services to provide compassionate, inclusive and trauma-informed clinical care with the overall goal to reduce systemic barriers to mental health and substance use supports, treatment and services. In collaboration with patients, their identified support persons, providers, and staff across various disciplines, the Counselor-Behavioral Health Services (Counselor-BHS) is responsible for providing strengths-based diagnostic assessment and treatment to support the delivery of culturally affirming individual, family and group counseling services. The Counselor-BHS is additionally responsible for the delivery of crisis intervention, patient psychoeducation and advocacy, clinical consultation, as well as other relevant clinical services. This position reports directly to the Behavioral Health Manager. Program offerings may be provided in various settings including Central Health's Outpatient Specialty Clinic and other satellite locations. The Counselor-BHS should have an embodied commitment to anti-oppressive and trauma-informed clinical care that fosters patient healing through a collaborative approach centered on empowerment, transformation and hope. Responsibilities Essential Functions: -Conduct a diagnostic assessment of mental health and/or substance use disorders utilizing the most updated Diagnostic Statistical Manual (DSM) as well as comprehensive clinical assessments and other psychometric screenings to deliver effective evidence-informed and emerging best practice clinical treatments addressing the multi-dimensional and holistic biopsychosocial- spiritual needs, strengths, and goals for the diverse breadth of patients. -Provides trauma-informed, evidence-based, strengths-based and culturally affirming therapeutic counseling for individuals in Central Health services to enhance a patient's overall well-being. Works closely with the patient, their treatment team and care providers to develop care plans and provide services that is in the best interest of the patient and consistent with Central Health's policies, mission, and goals. -Lead and facilitate psychoeducational and counseling groups in various clinical areas; foster group cohesion, encourage participation, and manage group dynamics effectively. -Fosters a safe, supportive and healing environment for all patients and their identified support systems. Acts as subject matter expert on social work approach, intervention, and treatment of mental health and substance use disorders. -Responds to mental health and substance use crisis through the provision of trauma informed crisis intervention, de-escalation, risk assessment, and other evidence-informed interventions for patients independently or in collaboration with community organizations. -Advocates with internal and external stakeholders for continued focus on the choices, values and preferences of the patient. Fosters a safe, supportive and healing environment for all patients and their identified support systems. -Works closely with the patient's treatment team and care providers to provide care that is in the best interest ofthe patient and consistent with Central Health's policies, mission, and goals. Maintains knowledge of community resources and other benefits necessary to refer patients for services and to advocate for patient needs, priorities and goals. -Supports Central Health's Behavioral Health Program's continuous quality improvement and utilization management initiatives and activities to ensure high-quality standards of patient care. -Attends and participates in scheduled staff meetings, supervision sessions, training, and other relevant meetings necessary for the clinical, administrative, and operational functions of the Behavioral Health Services program. -Completes all direct and indirect patient care documentation and services under professional standards, program procedures and relevant local, state and federal regulations. -Facilitation of mental health education for staff, to support knowledge and understanding of trauma-informed care and behavioral healthcare services provided by CH's Behavioral Health Department. -Perform other duties as assigned. Qualifications MINIMUM EDUCATION: Master's Degree in Social Work or Counseling from an accredited institution. MINIMUM EXPERIENCE: A minimum of 2 years of professional experience performing mental health and substance use assessments, diagnosis and individual/group treatment. REQUIRED CERTIFICATIONS/LICENSURE: Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)

We are seeking a highly experienced Wireless Network Engineer with over 10 years of expertise designing, deploying, and troubleshooting enterprise Cisco wireless networks in complex medical environments, including hospitals, outpatient clinics, and multi-story clinical offices. The ideal candidate will be proficient with Ekahau software, hold an advanced wireless certification (CWNP or CCNP Wireless), and demonstrate expertise in QoS, packet capture analysis using Wireshark, and high-density wireless design. This role requires a strong understanding of RF behavior in healthcare environments, including x-ray shielding, elevator shafts, and dense medical equipment. Experience with Cradlepoint LTE, Cisco Spaces for asset tracking and telemetry, and integration with Cisco Catalyst Center is preferred. The ideal candidate also enjoys working collaboratively to troubleshoot complex issues and deliver high-performing solutions. Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. Responsibilities Essential Functions Design and deploy secure, high-density Cisco wireless networks in healthcare environments, ensuring reliable coverage, capacity, performance, and compliance with medical safety standards. Conduct predictive and validation wireless surveys using Ekahau Pro and Sidekick, optimizing RF designs and verifying post-deployment performance. Analyze wireless network behavior and troubleshoot complex issues such as roaming, interference, latency, and connectivity using tools like Wireshark and wireless packet captures. Implement and manage QoS policies to prioritize mission-critical wireless applications including VoIP, video conferencing, and medical telemetry. Troubleshoot and resolve RF challenges in complex clinical environments, including x-ray rooms, elevator shafts, and lead-lined spaces. Design and support Cisco Spaces for real-time location services (RTLS), asset tracking, and environmental telemetry. Deploy and manage Cradlepoint LTE solutions for primary and backup WAN connectivity across mobile and remote healthcare sites. Integrate and maintain wireless infrastructure within Cisco Catalyst Center for centralized configuration, policy management, monitoring, and assurance. Document wireless architectures, RF plans, configurations, standards, and support procedures for long-term maintainability and compliance. Collaborate effectively with clinical, facilities, security, and technical teams to ensure solutions align with healthcare operational needs and regulatory requirements. Provide Tier 3 support and contribute to operational excellence in a 24/7 patient-care environment. Qualifications MINIMUM EDUCATION: High School Diploma or equivalent (higher degree accepted) PREFERRED EDUCATION: Associates Degree (higher degree accepted) MINIMUM EXPERIENCE: 10+ years Experience Experience designing and supporting Cisco enterprise wireless networks REQUIRED CERTIFICATIONS/LICENSURE: CWNP CWDP CWSP Cisco ENWLSD (CCNP WIRELESS)

This role involves working at Central Health multispecialty clinics and Transition of Care (TOC) five days a week (1 FTE), providing support to pharmacists in medication management, patient education, and ensuring optimal medication therapy outcomes. Beyond typical pharmacy technician responsibilities, this position will also include assisting with medication therapy management (MTM), gathering medication histories, supporting prescription authorizations (PA), assisting with nonformulary drug requests (NFDR), and processing medication refills to improve patient care. Responsibilities Essential Functions • Patient Interaction: Address patient questions and concerns, facilitating medication access and ensuring patient satisfaction. • Clinical Support: Document patient interactions and medication therapy outcomes, including but not limited to: o Accurately gathering medication histories from multiple Electronic Health Records (EHRs) o Identifying potential medication errors or necessary clarifications o Reviewing medication use, administration, and prescribing accuracy • Prescribing Authorization (PA) & Medication Refills: Assist with prior authorization (PA) requests and medication refill processing to ensure timely access to medications. • Administrative Duties: o Support insurance processing and billing o Help alleviate administrative burdens for pharmacists and clinic staff o Contribute to the delivery of safe patient care through diligent task completion • Compliance: Ensure compliance with all relevant regulations and standards, including those set by the Board of Pharmacy and other regulatory agencies. • Collaboration: Work closely with healthcare providers to coordinate patient care and optimize medication therapy, including assisting in MTM services. Qualifications MINIMUM EDUCATION: High School Diploma MINIMUM EXPERIENCE: 3 years in a pharmacy technician role in the ambulatory care setting REQUIRED CERTIFICATIONS/LICENSURE: Registered with the Texas State Board of Pharmacy National Certification with the Pharmacy Technician Certification Board (CPhT) REQUIRED COURSES/COMPLETIONS (e.g., CPR) Basic Life Support Certified Pharmacy Technician