Central Health jobs in Austin, TX - 80 jobs

This position is Hybrid. Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs. The People Operations Specialist has a pivotal role that supports the operational day-to-day of the People Department function by aiding in optimizing HR processes, while also completing and maintaining various HR workflows and transactions. The role is designed to evolve from manual data entry tasks to more strategic and user-focused responsibilities. Working closely but not directly reporting to the Sr. HRIT Analyst, this position plays a key role in ensuring the effective utilization of the HRIS, maintaining data integrity, and enhancing the employee experience through streamlined processes. In addition to supporting the ongoing optimization of the HRIS, the People Operations Specialist will also collaborate on special projects aimed at automating routine tasks and improving operational efficiency. This role requires a blend of technical skills and a deep understanding of HR operations, as well as excellent problem-solving and communication abilities. The position offers a unique opportunity to be at the forefront of HR technological transformation, providing invaluable support across the entire People Department and other cross-functional business units. Responsibilities HR Technology • Assist in migrating existing HR data and troubleshooting system errors • Participate in regular system audits Process Improvements • Work with the Sr. HRIT Analyst to map existing HR processes for automation and/or self-service opportunities • Support the Sr. HRIT Analyst in conducting workflow analyses for HR-related processes • Collaborate with People Partnerships & Engagement team to update or create SOPs based on new system functionalities Transactional Changes and Data Management • Validate automated transactional changes such as new hires, terminations, and promotions • Perform mass data uploads under guidance and ensure compliance with data security and privacy guidelines Analytics and Reporting • Support key activities related to the enablement and knowledge sharing of HR Analytics tools and reporting capabilities as they are developed, such as job aides, knowledge base articles, etc. Employee Support and Training • Assist in developing content and resources for training HR staff and end-users in the HRIS, such as basic navigation, HR programs (performance evaluations, etc.). • Provide first-level assistance to employees for self-service portals and other HRIS features Project Coordination • Assist in testing and QA processes for HRIS upgrades, optimization, and enhancements Compliance and Governance • Support Sr. HRIT Analyst in establishing governance protocols for HR tools and technologies and assist in documenting system configurations, change management processes, and audit trails • Support other HR team members (HRBPs, HR Generalists, etc.) in reporting and data requirements related to other compliance requirements, such as EEO-4 reporting, Joint Commission Survey Audit Readiness, and HRSA compliance requirements Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization. Qualifications Education: High School Diploma or equivalent (higher degree accepted) - Required Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field. - Preferred Experience: 2 years of experience in an HR Operations or a related role. - Required Specific experience processing HR workflow transactions within enterprise HRIS/ATS systems at scale, i.e., shared services process automation, self-service, etc. - Preferred Licenses & Certifications: HRCI or SHRM - Preferred

Care Consultant (Hospice Liaison) - Competitive Base + Incentive Plan As a Care Consultant (Hospice Liaison), you will take a consultative, community-focused approach to building and strengthening relationships with referral sources. Your efforts will help connect patients and families with the exceptional end-of-life care they deserve. The Hospice Care Consultant at Bristol Hospice plays a crucial role in providing compassionate care and support to patients and their families in the Eugene Oregon market. Whether you come from a healthcare background or are a proven sales representative who thrives on building trust and driving results-this role is for you. Travel: You will be required to use your own vehicle to travel throughout the Bristol Hospice service area (mileage reimbursement applies). At Bristol, we believe in quick access to care, a culture of "Yes," and leading with heart. If you're passionate about making a difference and being a resource to patients, families, and providers-this is your calling. Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. Our Culture Our culture is cultivated using the following values: * Integrity: We are honest and professional. * Trust: We count on each other. * Excellence: We strive to always do our best and look for ways to improve and excel. * Accountability: We accept responsibility for our actions, attitudes, and mistakes. * Mutual Respect: We treat others the way we want to be treated.

The Senior Practice Administrator is responsible for directing, supervising and coordinating staff and activities at more than one designated practice sites in order to provide quality, cost-effective care for our patients. The Senior Practice Administrator will work closely with the physician and nursing teams, as well as with the Director of Operations to assure that all financial, clinical, and quality goals along with patient satisfaction goals are achieved. Responsibilities Operations Management: Manage operations of assigned clinic sites; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence; Work closely with leadership, nurse manager, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization; Develop, lead and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care. Implement DSRIP projects as appropriate. Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physicians in developing a plan for improvement when necessary; implement and maintain a weekly rounding process. Monitor and analyze all performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including thorough review with physician leaders for resolution. Conduct site staff meetings and participates in provider, practice improvement and other meetings as needed. Maximize capacity and optimize customer service by analyzing and recommending changes in organizational systems procedures and ensuring patient satisfaction, clinic flow, quality and financial and site productivity. Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations. Financial Management: Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight. Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals. Work in partnership with Billing Director to monitor efficiency and effectiveness of billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary. People Management: Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals; Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff. In partnership with the Nursing Manager, position will provide support for providing coaching on management and people leadership practices of the clinical support team, and ensuring compliance with all people-related policies and procedures. Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed. Develop and maintain strong and favorable internal and external relationships, partnerships with Community Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners. Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families. Program Management: Work with Operations Director to develop long-term strategic plan(s) for assigned service lines; with Nursing Director and physician leadership, outline yearly goals for clinic sites; participate in planning process for program/service development and expansion; Prepare an annual evaluation of the service area and proactively identify opportunities to improve the clinics competitive position in the community; work with PR on marketing and communication programs, as necessary. Work with Project Manager to design, implement and develop new programs, renovations and expansions related to the site. Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Joint Commission, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures. Knowledge/Skills/Abilities: Communicate with others in a clear, understandable and professional manner on the phone and in person; and the demonstrated use of good written and verbal communication skills. Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines. Ability to interact with peers, executives, patient families and other vendors in a manner that represents CommUnityCare positively. Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance. Exhibit sound judgment in decision-making. Ability to learn and apply new information, knowledge and experiences in a timely manner. Ability to be flexible and adaptable to change. Ability to work on multiple tasks and projects and to prioritize. Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence. Qualifications MINIMUM EDUCATION: Bachelor's Degree in Business, Health Administration or related field.Bachelor's degree in Business, Health Administration, or related field. PREFERRED EDUCATION: Master's Degree in Business, Health Administration or related field MINIMUM EXPERIENCE: 3 years related experience with at least 2 years in a medical office, management/supervisory capacity. Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.). PREFERRED EXPERIENCE: 5 years experience in a primary care group practice or integrated care delivery system. Knowledge of budget, billing, finance and managed care rules and regulations. Previous experience working with a specialty clinic highly preferred Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.

The Data Scientist supports Central Health's mission to improve access to quality care for Travis County residents living at or below 200% of the Federal Poverty Income Level. Working under the guidance of the Principal Data Scientist, this position will help shape and advance the organization's data science and AI ecosystem, building scalable, ethical, and high-performing models on Central Health's modern Azure-Snowflake data platform. The Data Scientist will collaborate closely with the Principal Data Scientist, Snowflake Engineer, Snowflake Architect, clinicians, operators and business teams to design, develop, and optimize a data platform that enables advanced analytics, predictive modeling, and AI applications across the enterprise. Responsibilities Partner with the Principal Data Scientist to develop and implement data science and AI models that address clinical, operational, and population health challenges. Collaborate with the Snowflake Engineer and Architect to ensure that the data environment is optimized for analytics, machine learning, and model deployment. Design and execute experiments, model training, and validation pipelines using large-scale healthcare data from Epic (Clarity/Caboodle), public health datasets, and other internal/external sources. Apply advanced statistical and machine learning techniques to identify patterns, forecast trends, and provide actionable insights that improve care delivery and health equity. Collaborate with analytics, data engineering, and IT teams to ensure reproducibility, scalability, and compliance with data governance, security, and privacy standards (HIPAA, 42 CFR Part 2, etc.). Contribute to the development of MLOps and AI governance practices to ensure responsible and transparent model lifecycle management. Communicate analytical findings to technical and non-technical stakeholders through data storytelling, dashboards, and reports. Mentor analysts and assist with data science literacy efforts across the organization. Become a data subject matter expert (SME) and understand various sources and applications of Central Health data. Performs other duties as assigned. Qualifications MINIMUM EDUCATION: Doctoral or professional degree in Data Science, Statistics, Computer Science, Mathematics, Engineering, or a related quantitative field Work Experience: 3 years Applied experience in data science, statistical modeling, or machine learning (may include doctoral research). Required And 1 year Experience working with large, complex healthcare datasets (EHR, claims, population health, or social determinants of health data). Required And 2 years Demonstrated experience developing and deploying models in a cloud-based environment (Azure, Snowflake preferred). Required And 3 years Strong proficiency in Python, SQL, and common ML libraries (scikit-learn, TensorFlow, PyTorch, etc.). Required And 3 years Experience with Snowflake, Azure Machine Learning, Databricks, or similar modern data platforms. Required And Experience with Office 365 Suite - Outlook, Excel, Word Preferred

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing pharmaceutical care services. Responsibilities PRIMARY ACCOUNTABILITIES Ensure that prescriptions are dispensed safely and accurately as prescribed. Conduct patient drug regimen review. Provide patient prescription counseling services as required. Prepare and maintain required records as per requirements. Communicate with patients, providers and other clinical staff as needed. Perform other duties as assigned. Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures. Develop and maintain favorable internal relationships, partnerships with co-workers. Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families. Collaborate with all members of the care team in providing patient-centered care. Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly professional manner at all times. Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. Complete all mandatory training and maintain appropriate credentials/licensure. High level of skill at building relationships and providing excellent customer service. High degree of knowledge of drug therapy and dispensing medications. Basic computer systems knowledge, including but not limited to Microsoft Office products. Strong attention to detail and accuracy. Excellent verbal and written communication skills. Qualifications Education: Bachelor's degree in Pharmacy (BS Pharmacy) or Doctor of Pharmacy (PharmD) required. Doctor of Pharmacy (PharmD) preferred. Experience: Two (2) years of community pharmacy experience required. Experience as a technician or intern may count towards experience. Five (5) years of pharmacy experience in community clinic setting, Medication Therapy Management experience preferred. Licensure and Certifications: Registered Pharmacist in good standing with the Texas State Board of Pharmacy Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

The Behavioral Health Manager is responsible for applying empowerment-based prevention and intervention strategies to improve community health, making referrals to community-based resources, addressing barriers to improving well-being, offering expertise regarding psycho-social issues affecting patient care, and educating patients regarding illness and treatment options. Additionally, the Behavioral Health Manager is responsible for the design and coordination of behavioral health services, behavioral health providers, and their clients. The Behavior Health Manager will work in collaboration with other care team members/leaders for the advancement of the care model. This position reports to the Associate Chief Medical Officer Responsibilities Essential Functions -Assesses individual needs, strengths, barriers, and readiness to change under supervision. -Delivers mental health treatment in individual and group therapy sessions. -Offers preliminary diagnostic impressions for Axis I and comorbid disorders. -Incorporates the "person-in-environment" perspective for holistic patient care. -Utilizes empowerment-based prevention and intervention strategies to enhance patient health. -Research and refers patients to appropriate community-based resources. -Addresses personal and environmental issues to maximize overall well-being and healthcare utilization. -Educates patients and families on illness, treatment options, and consequences. -Assists providers in recognizing and treating mental disorders in a clinical setting. -Communicates and collaborate with clinic providers and staff to enhance patient care. -Design and coordinates behavioral health services, behavioral health providers, and their clients. -Performs assigned duties and responsibilities. Qualifications MINIMUM EDUCATIONS: Master's degree in Social Work, Counseling, Psychology, or related field REQUIRED EXPERIENCE: -Four (4) years performing mental health assessments, diagnosis and treatment. PREFERRED EXPERIENCE: -Five (5) years patient care experience. -Two (2) years in leadership/mentorship. REQUIRED LICENSURE/CERTIFICATIONS: -LCSW-S - Licensed Clinical Social Worker Supervisor OR LPC-S - Licensed Professional Counselor Supervisor -Current Basic Life Support (BLS) Certification for Healthcare Providers from the American Heart Association or the American Red Cross.

Under the direction of the Facilities Manager, the Facilities Maintenance Technician I will perform subjourneyman work in a variety of maintenance, repair, and tasks in one or more craft areas. This position is responsible for make-ready duties in offices and clinic areas, maintenance and repair work of painting, carpentry (countertops, doors, framing, drywall), furniture & equipment moving, light plumbing, basic appliance repair/installation, and light electrical. The position requires the ability to work effectively with others and in a team environment as well as independently when needed, while always ensuring compliance with established safety standards and maintenance schedules. Responsibilities * Works on multiple facility systems and performs tasks with limited supervision. * Leads projects, orders supplies, and calls vendors. * Utilizes a variety of hand tools and power tools with the ability to train new employees. * Trains lower-level maintenance technicians in facilities maintenance skills. * Troubleshoots power outages, repairs minor electrical problems, and changes light fixtures. * Drives company and personal vehicles as needed, including trucks and pick-up trucks. * Replaces glass in doors and windows and leads projects that relate to glass installation and repairs. * Operates and trains Facilities staff on power tools and equipment such as lifts, power sprayers, augers & drills, buffers, grinders, and floor sanders. * Performs basic service on pumps, air handlers, and cooling towers, such as repacking, changing oil and filters, and lubrication. * Operates, troubleshoots, and repairs door systems to include auto openers, closers, all door hardware, and electric locks. * Supports all facilities team members by communicating team needs to coordinator and Facilities Manager. * Performs other duties as assigned * Qualifications MINIMUM EDUCATION: * High School Diploma or Equivalent MINIMUM EXPERIENCE: * 1 Year Experience experience in general maintenance, including locking out electrical circuits, troubleshooting HVAC systems, painting, and carpentry REQUIRED CERTIFICATIONS/LICENSURE: * Texas Class "C" Driver's License * Proof of automobile liability insurance coverage on personal vehicle utilized for work related purposes. * OSHA 30 Hour Course completion within 1 Year * CHT Certified Healthcare Technician within 2 Years

Responsible for completing a variety of tasks such as activities designed to develop pre-language and language skills, oralmotor control for speech production, vocalization, and use of assistive technology devices for communication. Responsibilities • Support the provision of Speech Therapy services to patients under the appropriate guidelines established by practice guidelines. • Assist with screening of patients in accordance with practice guidelines to determine need for intervention/treatment. • Assist with assessments of patients in accordance with practice guidelines to determine need for intervention/treatment. • Follow documented treatment plans or protocols developed by the supervising Speech Language Pathologist. • Document patient performance and report the findings. • Maintain safe and clean work area and adhere to CommUnityCare safety standards. • Assist with maintenance and checks of equipment. • Observe patients during treatments to compile and evaluate data on their responses and progress and provide results to the therapist in person or through progress notes. • Confer with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment. • Communicate with or instruct caregivers or family members on treatment plans. • Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms. • Implement selected components of care and interventions in a technically competent manner. • Identify patient's needs and exhibit compassion, caring, and empathy to individual differences. • Complete documentation to support the delivery of physical therapy services. • Perform selected data collection and obtain accurate information. • Measure performance and report on patient's medical record. • Participate in patient status judgments. • Adhere to ethical and legal standards. • Ensure continued competence and updated field knowledge. • Perform other duties as assigned. Knowledge/Skills/Abilities: • Strong level of skill at building relationships and providing excellent customer service. • Effective skills in managing difficult clients and patients. • High degree of knowledge and competency in the practice and associated charting requirements. • Requisite skills and ability to perform certain clinical tasks as assigned. • High level of problem solving skill to better serve patients and staff. • Strong attention to detail and accuracy. • Ability to utilize computers for data entry and information retrieval. • Effective verbal and written communication skills. • Ability to implement, and evaluate operational and administrative processes. • Experience/knowledge of Joint Commission accreditation process and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a Federally Qualified Health Center. • Demonstrated understanding and/or experience working in a patient-centered medical home (PCMH) environment. • Demonstrated understanding and/or experience working in an integrated delivery environment. People Management/Department Management/Business Unit Management: • Assesses learning needs, develops competency plans and provides opportunities for learning • Participate in quality standards and identify opportunitiesto improve patient outcomes. • Participates in departmental meeting and programs. • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinicalsupportstaff, providers and business office staff. • Collaborate with all members of the care team in providing patient-centered care. Qualifications Education: Bachelor's Degree with an emphasis in speech/language pathology and/or audiology from an accredited program. - Required Experience: 1 year as a Speech Therapy Assistant. - Required Licenses & Certifications: Active and unrestricted license to practice as a Speech-Language Pathologist Assistant in the State of Texas (upon hire). - Required Current Basic Life Support Certification for Healthcare Providers through American Heart Association. Will be required to maintain a current BLS certification during employment (upon hire). - Required

Under general supervision, the Administrative Office Coordinator performs complex administrative support under the direction of a managerial position. This position provides full administrative support to Healthcare Delivery Division leadership and others as assigned. This position has frequent daily access to confidential information and protected health information. Responsibilities • Supports various Healthcare Delivery Division leaders and other departmental staff by maintaining calendars, providing information, interpreting and executing administrative policies and procedures, making travel arrangement, preparing expense reports, reconciling business credit card statements. • Handles confidential and time sensitive materials including clinical information that is subject to HIPAA requirements. • Performs computer word processing and data entry, to include creating and maintaining databases, conducting online research, formatting letters, reports and other information, and composing routine correspondence. • Supports meetings and events by arranging meetings, takes and transcribes meeting notes and/or minutes of various Healthcare Delivery Division workgroups and staff meetings. • Assists the Executive Assistant with material preparation, room set-up and records retention for meetings, work groups and events as needed. • Provides daily front desk/reception support to vendors, partners and community members including greeting, assisting with signin procedures and connecting visitors with applicable staff members. • Serves as back-up to the Executive Assistant by supporting the Healthcare Delivery Division liaison to HR and Finance, and other duties as directed. • Orders and distributes office supplies as needed and distributes incoming mail. • Assigns and logs any use of temporary access badge to visitor and contractors. Ensures that each badge is tracked and returned on a daily basis. • Coordinates with Manager to issue or void employee badges and access cards, for all new, transferred, or terminated employees. • Post Meeting room calendars and information daily. • Understands Outlook calendaring and assists customers and staff with meeting logistics including: o Working with the appropriate team members to ensure that each meeting is properly set up in accordance with the meeting organizer's requests and needs; o Confirming that all audiovisual equipment and presentations are tested and ready for each meeting; o Coordinating with team members to ensure all tasks are completed before each meeting, which include refreshments, catering orders, room set up and any special requests; o Ensuring that all meeting rooms are properly cleaned and ready for next meeting at all times. • Serves as coordinator of any housekeeping, contractor, and vendor needs. Will also ensure that front lobby is tidy and the breakroom is clean and well stocked. • Assists Manager of Administration with User Support incidents, serves as a backup Single Point of Contact (SPOC) for the Healthcare Delivery Division and coordinates with Field Technician to ensure they are directed to the appropriate team member requesting assistance with their computer equipment or software programs. • Assists setting up new team members on their first day and directs any questions to User Support. • Prepares and maintains all Onboarding documents and file folders. • Takes leadership as Safety Marshal when Manger of Administration & Safety Officer is not present. • Assists Manager of Administration with the training of Safety Marshals and scheduling of classes for the CPR and AED training. • Assist in administering records management. •Provides assistance to all Healthcare Delivery Division departments and others as assigned, including: o Medical Management - scheduling transportation assistance for patients; o Provider Contracts and Claims Services - patient insurance verification and invoice tracking; and o Operations - specialty care projects and access to care initiatives. o Real Estate Development & Construction o Eligibility Services - mail sorting, scanning and data entry o Analytics & Reporting • Performs other duties as assigned. Knowledge/Skills/Abilities: Knowledge of: • Standard office practices and procedures including forms design principles and other office procedures and terminology. • Administrative and clerical procedures and systems such as word processing and data base systems, filing and records management systems, transcription, and other office procedures and terminology • Confidentiality methods and techniques for the proper handling and precautions for classified, confidential, and sensitive information • Records management processes and/or methods for inventorying, verifying, logging, preparing, filming/scanning, and filing of records • Principles and processes involved in business and organizational planning, coordination, and execution including resource allocation, leadership techniques, a production method • Short and long-term budgeting and forecasting • Knowledge of digital technologies, electronic imaging, micrographic, and emerging technologies that impact records management. Skill in: • Identifying the nature of problems, implementing solutions, observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts • Thinking critically using logic and analysis to identify the strength and weaknesses of different approaches • Communicating information and ideas in speaking and writing concisely • Listening carefully to what other people are saying and asking questions as appropriate • Analyzing information and evaluating results to choose the best solution and solve problems • Knowing how to find information and identifying essential information • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Performing complex operations in Microsoft Office Suite Ability to: • Efficiently shift back and forth between two or more activities or sources of information • Use deductive reasoning to apply general rules to specific problems to come up with logical answers and decide if an answer makes sense • Develop approaches for implementing an idea • Utilize independent discretion and judgment • Pay attention to details Qualifications MINIMUM EDUCATION: High School diploma PREFERRED EDUCATION: 15 to 30 college hours from an accredited university or college. Associates degree highly preferred. MINIMUM EXPERIENCE: Three years of administrative experience supporting managers, directors and executives with complex meeting and coordinating activities by adjusting actions in relation to others' schedules or calendars. PREFERRED EXPERIENCE: Healthcare industry experience is preferred.

The Director, Talent Acquisition (TA) is responsible for developing and executing strategies, programs, andinitiatives that support attraction, recruitment, and workforce pipeline development. Reporting to the Director,People Partnerships & Engagement, this role serves as the system leader for recruitment efforts that enhanceworkforce planning, strengthen provider and non-provider pipelines, and advance the candidate experience. A key priority for this role is building and maintaining a sustainable provider recruitment and pipeline strategy to ensure the organization can meet current and future clinical workforce needs. This includes developing long-term partnerships with educational institutions, professional associations, and community organizations, as well as implementing innovative approaches to attract, develop, and retain providers. This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs. Responsibilities * Lead and develop a team of high-performing professionals by providing coaching, mentorship, andcontinuous support to foster engagement, accountability, and a culture of excellence.• Serve as a trusted advisor to PPE leadership, HR partners, and system executives on recruitment priorities.• Build collaborative, credible relationships across departments to position TA as a consistent and trustedresource.• Drive continuous improvement within TA processes, ensuring operational excellence, quality data, and anexceptional stakeholder experience.• Ensure TA strategies align with system workforce advocacy priorities.Provider Recruitment & Pipeline Development• Lead the design and execution of a sustainable provider recruitment strategy that addresses short-termhiring needs and long-term workforce planning.• Develop robust provider pipelines by building partnerships with medical schools, residency programs,fellowship programs, and community networks.• Implement strategies to attract and retain providers in high-demand specialties, rural/underserved areas,and mission-critical service lines.• Leverage workforce data and labor market analysis to forecast provider demand and align pipeline initiativeswith system growth.• Collaborate with clinical and operational leaders to anticipate provider workforce needs and developinnovative sourcing solutions.Talent Acquisition Execution• Lead system-wide TA strategies for non-provider roles, including employer branding, recruitment marketing,and workforce pipeline initiatives.• Develop and maintain a Talent Acquisition dashboard of key metrics (time-to-fill, pipeline health, providerrecruitment benchmarks, candidate and hiring experience) to support data-driven decision making. Use insights tomake strategic shifts, allocate resources proactively, and anticipate emerging workforce needs• Oversee the use of the applicant tracking system (ATS) and related technologies to ensure effective,compliant, and efficient recruitment processes.• Partner with HR and communications teams to manage career pages, recruitment campaigns, social mediapresence, and hiring events.• Direct vendor relationships related to recruitment and staffing.• Provide coaching and guidance to TA partners, ensuring they deliver proactive recommendations andmaintain compliance with applicable laws and regulations.People Department Partnership• Participate as a member of the PPE leadership team, supporting system HR strategy and workforce planning.• Provide insights, data, and recommendations to strengthen the organization's ability to recruit and retaintop talent.• Collaborate with People Partners, Employee Engagement and Retention team to ensure seamless integrationof recruitment with retention and workforce strategies. Qualifications MINIMUM EDUCATION: Bachelor's Degree (higher degree accepted) in Human Resources, Business Management, or other related degree. Required 7 years in recruitment, talent acquisition, or workforce planning in healthcare, clinical, social services, or public health settings.Required 3 years in a leadership role with responsibility for recruitment strategy and team management. Required Demonstrated experience building provider recruitment strategies and/or clinical workforce pipelines.Preferred 10+ years of progressively responsible TA experience.

This position reports to the Director of Healthcare Compliance. Responsibilities include conducting billing and coding audits, and communicating results and recommendations to providers, management, and executive administration. This role will provide training and education to providers and ancillary staff. This position will support the implementation of changes to the CPT, HCPCS and ICD-10 codes on an annual basis. Responsibilities Essential Functions: Conduct prospective and retrospective chart reviews (i.e. baseline, routine periodic, monitoring, and focused) comparing medical record notes to reported CPT/HCPCS and ICD codes with consideration of applicable payer coding requirements. Identify coding discrepancies and formulate suggestions for improvement. Communicate audit results/findings to providers and/or ancillary staff and share improvement ideas. Work with medical staff department to identify and assist providers with coding. Report findings and recommendations to compliance and executive leadership. Provide continuing education to providers and ancillary staff on CPT/HCPCS and ICD-9/10 coding. Support compliance policies with government (Medicare & Medicaid) and private payer regulations. Work closely with all departments, including but not limited to, Clinical Services, Nursing, Practice Leadership, Finance, IT, Training, Rev Cycle, and Billing to assist in accuracy of reported services and with chart reviews, as requested. Work with the purchasing department to order and distribute annual coding materials for all clinical sites and departments. Advise Compliance Officer of government coding and billing guidelines and regulatory updates and work closely with department personnel to provide coding/compliance support. Participate in the development and enhancement of EHR templates and programming and advise on coding compliance with payor guidelines. Perform other duties as assigned. Knowledge, Skills and Abilities: Proficiency in correct application of CPT, HCPCS procedure and ICD-10-CM diagnosis codes used for coding and billing for medical claims. High Knowledge of medical terminology, disease processes and pharmacology. Strong attention to detail and accuracy. Excellent verbal, written and communication skills. Ability to multi-task. Excellent organizational skills. Proficient in Microsoft Office Suite. Critical thinking/problem solving. Ability to provide data and recommend process improvement practices. Qualifications Education: High School Diploma or equivalent (higher degree accepted) with 5 years of experience Associates Degree (higher degree accepted) Licenses/Certifications: Certified Professional Coder (CPC ) through AAPC OR Certified Coding Specialist (CCS ) through American Health Information Management Association (AHIMA) required. Required Work Experience: 5 years Experience in a medical office or medical environment. 5 years Experience in procedural and diagnostic coding. 5 years Extensive knowledge of current trends in the industry based on Medicare and Texas Medicaid as well as national coding updates, such as AMA correct coding, nationally recognized coding references and/or appropriate list serves. 5 years Extensive knowledge of Centers for Medicare & Medicaid (CMS) regulations.

Central Health is looking for a skilled Licensed Clinical Social Worker or Licensed Professional Counselor to join our Behavioral Health Services to provide compassionate, inclusive and trauma-informed clinical care with the overall goal to reduce systemic barriers to mental health and substance use supports, treatment and services. In collaboration with patients, their identified support persons, providers, and staff across various disciplines, the Counselor-Behavioral Health Services (Counselor-BHS) is responsible for providing strengths-based diagnostic assessment and treatment to support the delivery of culturally affirming individual, family and group counseling services. The Counselor-BHS is additionally responsible for the delivery of crisis intervention, patient psychoeducation and advocacy, clinical consultation, as well as other relevant clinical services. This position reports directly to the Behavioral Health Manager. Program offerings may be provided in various settings including Central Health's Outpatient Specialty Clinic and other satellite locations. The Counselor-BHS should have an embodied commitment to anti-oppressive and trauma-informed clinical care that fosters patient healing through a collaborative approach centered on empowerment, transformation and hope. Responsibilities Essential Functions: -Conduct a diagnostic assessment of mental health and/or substance use disorders utilizing the most updated Diagnostic Statistical Manual (DSM) as well as comprehensive clinical assessments and other psychometric screenings to deliver effective evidence-informed and emerging best practice clinical treatments addressing the multi-dimensional and holistic biopsychosocial- spiritual needs, strengths, and goals for the diverse breadth of patients. -Provides trauma-informed, evidence-based, strengths-based and culturally affirming therapeutic counseling for individuals in Central Health services to enhance a patient's overall well-being. Works closely with the patient, their treatment team and care providers to develop care plans and provide services that is in the best interest of the patient and consistent with Central Health's policies, mission, and goals. -Lead and facilitate psychoeducational and counseling groups in various clinical areas; foster group cohesion, encourage participation, and manage group dynamics effectively. -Fosters a safe, supportive and healing environment for all patients and their identified support systems. Acts as subject matter expert on social work approach, intervention, and treatment of mental health and substance use disorders. -Responds to mental health and substance use crisis through the provision of trauma informed crisis intervention, de-escalation, risk assessment, and other evidence-informed interventions for patients independently or in collaboration with community organizations. -Advocates with internal and external stakeholders for continued focus on the choices, values and preferences of the patient. Fosters a safe, supportive and healing environment for all patients and their identified support systems. -Works closely with the patient's treatment team and care providers to provide care that is in the best interest ofthe patient and consistent with Central Health's policies, mission, and goals. Maintains knowledge of community resources and other benefits necessary to refer patients for services and to advocate for patient needs, priorities and goals. -Supports Central Health's Behavioral Health Program's continuous quality improvement and utilization management initiatives and activities to ensure high-quality standards of patient care. -Attends and participates in scheduled staff meetings, supervision sessions, training, and other relevant meetings necessary for the clinical, administrative, and operational functions of the Behavioral Health Services program. -Completes all direct and indirect patient care documentation and services under professional standards, program procedures and relevant local, state and federal regulations. -Facilitation of mental health education for staff, to support knowledge and understanding of trauma-informed care and behavioral healthcare services provided by CH's Behavioral Health Department. -Perform other duties as assigned. Qualifications MINIMUM EDUCATION: Master's Degree in Social Work or Counseling from an accredited institution. MINIMUM EXPERIENCE: A minimum of 2 years of professional experience performing mental health and substance use assessments, diagnosis and individual/group treatment. REQUIRED CERTIFICATIONS/LICENSURE: Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)

The People Systems Analyst supports the Central Health System's People Operations, Planning & Systems (POPS) team by ensuring our HR technology platforms are accurate, efficient, and user-friendly. Reporting to the Sr. HRIT Analyst, this role provides hands-on support with system configuration, data integrity, reporting, and troubleshooting. The Analyst helps streamline HR processes, partners with stakeholders to resolve system-related issues, and both contributes to and leads projects that improve the employee and manager experience. This position is ideal for someone who is detail-oriented, collaborative, and eager to grow their technical skills while making a meaningful impact on how HR systems support our workforce. Responsibilities System Support: Assist with day-to-day administration of UKG Ready and related HR systems, including configuration updates, testing, and troubleshooting under the direction of the Sr. HRIT Analyst. Data Quality: Maintain accurate and consistent employee and position data across systems; perform audits and updates to ensure compliance and reliability. Process Assistance: Support and optimize the design and rollout of system workflows, checklists, and templates that simplify HR transactions and improve usability. Reporting Support: Generate and distribute standard reports and dashboards; partner with Sr. HRIT Analyst and People Analytics to respond to data requests. User Assistance: Provide frontline support for HR, managers, and employees on system use; help develop job aids and training resources. Project Participation: Contribute to system-related projects and testing cycles, ensuring changes are well-documented and communicated. Collaboration: Work closely with HR Operations, Talent Acquisition, and other stakeholders to identify issues and support solutions that improve efficiency and accuracy. Qualifications Education: High School Diploma or equivalent (higher degree accepted) - Required Bachelor's Degree (higher degree accepted) in Human Resources, Information Systems, Business Administration, or related field. - Preferred Equivalent combination of education and experience may be considered. - Preferred Experience: 2 to 5 years of experience administering and configuring HR systems. - Required Experience administering and configuring UKG Ready and/or iCIMS. - Preferred 4 years of experience leading and partnering on projects with People and IT teams. - Preferred 4 years of experience in HR data analysis and reporting. - Preferred

Central Health strives to improve the health of the community by caring for those who need it most. Our patient population consists of people at or below 200% Federal Poverty level and represent diverse backgrounds. This Clinical Dietitian Specialty position will work to plan, implement, and evaluate nutritional status and provide medical nutritional therapeutic services and programs. The types of conditions we care for are vast, and the expectation is to serve the Central Health Specialty Services as they expand. Specifically, this position will focus on providing complete medical nutrition therapy for adult patients presenting with specialized disease states in our multispecialty clinic. Additionally, part of our comprehensive nutritional services is centered on addressing food insecurity and malnutrition. The desirable candidate will be mission oriented in lifting barriers to care, and willing to help provide care that is anti-racist and equitable. The ideal candidate will have extensive clinical experience in a variety of fields, with strong attention to detail, exceptional communication skills, and have a team-based approach to medical care. This position will be full time clinical with some project assistance for ongoing clinical nutritional projects. In the future there may be other programs such as other group classes education and opportunities to help provide excellent care for our Travis County population. This position will be 5 days a week in clinic locations between Rosewood-Zaragosa Neighborhood Center, the East Austin Specialty Clinic, and other Central Health sites as needed. This position is required to be on-site. Responsibilities Essential Functions: Evaluate the dietary and lifestyle needs of the patient, collaborate with the patient to develop, and implement a plan, and document all pertinent information into the patient's electronic medical record. Applies principles of data collection and basic research methodology for accurate information to deliver to patients, without errors or distortions. Implement and monitor quality control programs related to project assignments as needed. Performs physical exams and malnutrition assessments for the betterment of the patients accurately in the electronic charting system, provide food insecurity resources according to patient needs. Train patients with enteral access on proper delivery and management of optimal nutrition support. Educate patients on food selection to maintain and promote health as well as to prevent and manage disease states and associated comorbidities within specialty provisions offered. Participate in or manage special projects/programs, as programs initiate/expand/or complete. Assist the Education Materials design as specified with attention to detail, while considering the needs of the patients, as per the Central Health Education Policies and procedures. Lead and direct the medical weight loss classes based of the classes schedule and patient registration. Assist the Metabolic Clinic with clinical support visits as needed, assist with metabolic with project design and management as needed. Precepts dietetic interns as needed. Perform other duties as assigned. Knowledge, Skills and Abilities: Ability to complete anthropometric measurement, interpret biochemical markers, identify clinical signs and symptoms, identify deficits in diet and/or environment and offer corrective plans and appropriate referrals to other departments as needed. High level of skill at building relationships with both other professionals and customers and excellent customer service. Moderate to advanced computer systems knowledge, including but not limited to Microsoft Office products like word, excel, and the use of electronic medical records: Epic, Compass. Ability to apply interpretations of federal, state, and local regulations regarding medical nutrition therapy. Complex problem solving skills for triaging Pt's medical needs for the specialty physicians services. Advanced Medical Nutrition Therapy knowledge to create documents, provide education and design interventions that are accurate, research based, and error-free. Having a prospective eye for procedure improvement. Ability to make complex concepts simple for patients to understand without providing excessive detail. High level of skill at removing barriers for patient care: limitations of finances, literacy, and identifying the importance of honoring cultural values. Proficient in speaking, reading, and writing in Spanish (preferred) Ability to drive a vehicle and travel to various clinic locations as needed. Qualifications Education: Bachelor's Degree in Nutrition or Dietetics required. Master's Degree in Nutrition, Dietetics, or related field preferred. Licenses/Certifications: Registered Dietician (RD) from the Commission on Dietetic Registration (CDR) required. Current license in the state of Texas as a Licensed Dietitian (LD) required. Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. Work Experience: Three (3) years working experience as a registered dietitian in a clinical or community setting with specialized medical care (neurology, gastroenterology, endocrinology, cardiology, nephrology, pulmonology, and/or wound care) required. Experience in individual and group education setting, Program Development preferred. Proficiency in speaking, reading, and writing in Spanish preferred.

Under the direction of the Epic Education & PMO Director, the Epic Program Manager is responsible for the day-today administration of the Epic Project Management Office (PMO)and some day-to-day administration of the overall Epic program. Within the Epic PMO, the Epic Program Manager will manage the Epic project request intake process, ensuring proposals are documented, reviewed, and prioritized accurately and timely. This role is responsible for coordinating with the project champions for any needed clarifications, managing the preparation of business cases, coordinating with Epic on any system demonstrations that are needed, reviewing/completing pre-work checklists and obtaining price quotes. These efforts will support the Epic Education & PMO Director's role in obtaining approvals on project proposals from the Epic Governance Committee. The Epic Program Manager supervises the Epic Project Managers and manages the assignment of new projects based on their availability, skills and interests. They will coordinate between the Epic Application Analyst & Training teams, project champions and project managers to align resources while following the Epic project roadmap. They will monitor the Epic Project Portfolio to ensure successful implementation of all projects. They will also coordinate with other PMO leaders throughout the Central Health system to improve awareness of projects and improve collaboration. This role will also provide support to non-Epic project managers who may need assistance or insight into Epic team processes. The Epic Program Manager may also be assigned as a project manager if required due to resource constraints. They will also identify and/or be assigned to internal process improvement projects and provide project management support to anyone within the Epic team as needed. This may include, but is not limited to, the management of Epic Third-Party Vendor updates/communication, Epic request form optimization efforts and SharePoint site management. Related to ongoing programmatic functions, this role will also participate in SharePoint site management, management of Epic Workgroups as needed while collaborating with system-wide stakeholders to jointly coordinate and support elements of the Epic Governance Structure. They will also coordinate and send Epic Newsletter and project related communications. Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas. Responsibilities Essential Functions Provides supervisory functions for project managers including management of time off, job orientation, assignment of projects/duties, providing regular feedback and support and providing formal reviews. Creates project plans and other project-related documents as needed to support Epic implementations. Collaborates closely with the Epic Analyst Supervisor/Manager and Epic Training Supervisor/Manager to ensure projects have appropriate resources allocated Works directly with Epic Application Analysts and Epic Training Specialists as needed to ensure that project work is completed, documented and communicated. Functions as Epic team liaison to the non-Epic PMOs to ensure that Epic team considerations are built into PMO-led project plans and help validate the status of the Epic's team's work and Go-live support plans. Applies project planning and project management methodologies. Supports the Epic Education & PMO Director and the Epic Governance Committee members by ensuring that project plans, issue logs, risk analyses and schedules for Epic related projects are maintained. Assesses project issues and recommends resolutions to project champions, Epic Advisory Council and/or Epic Governance Committee to meet project objectives. Works with internal and external business/operational stakeholders and SMEs to ensure there is clear understanding of Epic guiding principles and business/operational benefits to Epic-related projects. In partnership with the Epic Education & PMO Director, operationalizes decisions and direction from the Epic Governance Committee (EGC) and the Epic Advisory Council (EAC). Works with operational leaders to develop and maintain Epic Workgroups to monitor their department's Epic issues, changes and projects. Facilitates communication between the Epic team, Joint Technology teams, clinical teams and operational teams as part of project planning and Epic workgroup management. Coordinates work with third-party contractors/consultants/auditors. Supports Epic Education & PMO Director in preparing progress and status update reports to Epic Governance Committee members. Communicates with assigned Epic account representative and stays up to date on items that would have an operational or technical impact. Stays up to date with Epic innovations, releases and announcements and apprises organization leaders of forthcoming enhancements/changes. Performs other duties as assigned. Qualifications MINIMUM EDUCATION: Bachelor's Degree (higher degree accepted) PREFERRED EDUCATION: Master's Degree (higher degree accepted) computer science, information systems, business/administration or a healthcare related field MINIMUM EXPERIENCE: 5 years experience in a healthcare organization. 4 years project management experience 2 years experience with Epic as an end user, analyst, trainer or project manager. Preferred: Project Management Professional (PMP) Certification

The IT Trainer and Instructional Designer is responsible for creating and providing comprehensive training, documentation, and support to enterprise staff, focusing on non-clinical technology and business software applications. This role encompasses the entire lifecycle of training content: from creating, designing, and developing to delivering and managing content. Key responsibilities include facilitating technical training for new hires, conducting user training during system changes, upgrades, and new implementation. This role offers educational support for enterprise software applications and evaluates the effectiveness of training sessions to ensure successful user adoption. The role requires proficiency with eLearning tools, strong facilitation and presentation skills, excellent customer service, and the ability to work collaboratively and autonomously. The IT Trainer and Instructional Designer must be adept at transforming complex concepts into clear and engaging learning content, considering various learning styles and delivery methods. Responsibilities Essential Functions Responsible for the entire lifecycle of training content, materials, and resources. Including requirements solicitation, design, development, peer reviews, publication, delivery/facilitation, maintenance, management, qualitative, and value analysis. Define clear learning objectives and outcomes for each learning experience, ensuring alignment with the learner's needs and organizational goals. Consider various learning styles and the best delivery method for the training (in-person, virtual, documentation, recorded training). Travel between clinics and offices located throughout Travis, Bastrop, and Williamson counties as needed. Utilize eLearning authoring tools, graphic design software, and multimedia applications to create visually appealing and interactive learning content. Work closely with subject matter experts to develop and update application training materials, ensuring content relevancy and accuracy. Contribute to the continuous improvement of design standards and guidelines. Review learning materials for consistency, ensuring each resource follows design standards. Facilitate training sessions, ensuring active participation, effective learning, and audience engagement. Create compelling narratives and scenarios to contextualize the training content and make it relevant to the learner. Coordinate logistics for training sessions, including scheduling and participant communication. Utilize standardized department tools and software systems to manage and report on progress and productivity. Measure learner progress, knowledge retention, and effectiveness of training through formative and summative evaluation methods. Analyze data to refine learning materials and improve end-user outcomes. Maintain relevant expertise in the operation and application of various enterprise software applications. Support all phases (from inception to completion) of software application implementation by providing expert training guidance to the project and/or implementation teams. Knowledge, Skills and Abilities Experience creating various types of documents such as user guides, manuals, and self-service help articles. Training and instructional design experience. Experience with instructional design models (e.g., ADDIE, SAM) Experience using e-Learning authoring tools and multimedia applications. Strong facilitation and presentation skills with the ability to engage diverse audiences. Excellent customer service, organizational, interpersonal, and communication skills. Project management skills with the ability to manage multiple priorities and deadlines effectively in a fast-paced, technical environment. Demonstrate flexibility and ability to accept changes. Able to work professionally and collaboratively in a team-based healthcare delivery setting. Able to work autonomously to design and deliver effective training materials and resources. Self-learner with the ability to easily learn new software. Ability to transform complex concepts into clear and engaging learning content. Analytical mindset with the ability to interpret data to inform learning strategies. Ability to teach different kinds of learners in different methods (remotely, in-person, classroom style, one-on-one, etc.). Qualifications Minimum Education: High School Diploma and 6 years of relevant work experience in designing e- learning content, training, and end-user training for enterprise software applications Bachelor's degree in Instructional Design, Education, IT, Computer Science, or other related degrees Minimum Experience: 4 years experience designing e-learning content and facilitating training 1 year experience designing, developing, and delivering end- user training for enterprise software applications Licenses/Certifications: ITIL 4 Foundations Within 6 Months Required

The Medical Assistant (MA) - Multi-Specialty position presents an exciting opportunity for Medical Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. Under direction of licensed medical and/or licensed nursing personnel, the Medical Assistant takes a central role in the delivery of health care for patients performing a variety of patient care duties in a Multi-Specialty clinic. The Medical Assistant collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Our team of Medical Assistants model a commitment to the organization's vision/mission/values to support an unparalleled patient experience and positive clinical outcomes. Responsibilities Essential Duties: • Collaborates with the patient's care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient's care to optimize clinical outcomes. • Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively. • Improves the patient experience by completing pre-visit planning including reviewing notes from the previous visit and ensuring that results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports, other physician notes from a referral). Identifying whether any further information such as hospital discharge notes, emergency notes, etc. are available to maximize the patient and Provider face-to-face visit. • Enhances the patient experience by practicing AIDET during each patient interaction. • Rooms patients consistent with standardized workflow including verifying patient information, utilizing two-patient identifiers, documenting chief complaint and reason for visit, vital signs, BMI, pulse oximetry level as necessary, patient comfort level, medication list, allergies, smoking history, and other information as required. • As required and competency validated, performs appropriate, EKG, spirometry, point of care testing, specimen collection, staple and suture removal, wound care, toenail cutting, equipment cleaning/reprocessing and other requested procedures. • Performs clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms, preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks on equipment as per manufacturer guidelines. • Dismisses patient at end of clinic visit including completing the orders, tasks, delivering patient education, scheduling follow up appointments, and reviewing the patient plan. • Enhances the patient experience by performing in-basket management, addressing MyChart messages, assisting with pre-certifications, referrals, authorizations, and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. • Respects patient confidentiality at all times and treats patients with courtesy and respect. • Collaborates, communicates respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues. • Develops and maintains favorable internal relationships, partnerships with co-workers, including managers, clinical support staff, providers, and business office staff. • Participates in daily patient care (unit) huddles. • Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided. • Attends staff meetings and education offerings both in person and via teleconference/online as required. • Supports organizational initiatives to promote and maintain a strong positive workplace culture. • Performs other duties as assigned Knowledge/Skills/Abilities: Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties. High level of skill at building relationships and providing excellent customer service. Strong attention to detail and accuracy. Ability to utilize computers for data entry and information retrieval. Excellent verbal and written communication skills Qualifications MINIMUM EDUCATION: Graduation from high school or equivalent Medical Assistant Diploma and/or National Medical Assistant Certification Graduation from an accredited Medical Assistant Program or equivalent military healthcare experience MINIMUM EXPERIENCE: • Completion of a Medical Assistant externship REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work: 1. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross. PREFERRED EXPERIENCE: • One (1) of Medical Assistant experience preferably in an ambulatory clinic setting with Specialty services • Experience with Epic.

Under the general direction of the Controller, reconciles EPIC patient payments with the bank and credit card statements to ensure accuracy and completeness in financial records. The ideal candidate will have experience with healthcare payment systems, strong reconciliation skills, and a commitment to maintaining high standards of accuracy and efficiency. This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs. Responsibilities Essential Duties: Ensures financial records are maintained in accordance with generally accepted accounting principles and accepted policies and procedures Maintains accounting ledgers to include cash and accounts receivable by reviewing and uploading account transactions. Reviews and reconciles general ledger account balances daily and monthly and performs analytical procedures to correct as necessary, preparing accurate and timely correcting journal voucher with a primary focus on reconciling EPIC patient payments with the bank statement on a daily/weekly/monthly basis Collaborates with billing and revenue cycle teams to resolve payment discrepancies and issues promptly Stays updated with EPIC system updates and changes related to patient payments Maintains internal control environment processes, and procedures Prepares audit work papers to support the external audit as needed for the Controller Runs standard reports from the accounting system and prepares or assists in preparing special reports from the accounting system upon request Ensures accurate and timely monthly and year end closes and ensures all financial reporting deadlines are met Reconciles bank and credit card accounts accurately and timely and reports any discrepancies to supervisor immediately Maintains clear and open lines of communication with internal customers, vendors, other Central Health staff, regulatory agencies, and other stakeholders Maintains accounting controls and financial security by following policies, procedures and internal controls Supports the Controller and the Deputy CFO as necessary through special project work Knowledge/Skills/Abilities: Knowledge of generally accepted accounting principles and financial accounting practices and procedures. Knowledge of and ability to use common applications such as Microsoft Excel and Word. Knowledge of sound business practices and effective work techniques; ability to manage time effectively. Strong analytical skills with the ability to identify and resolve discrepancies effectively. Excellent attention to detail and accuracy in data entry and reconciliation processes. Ability to work independently and collaboratively in a team environment. Strong verbal and written communication. Applying accounting rules and procedures. Use of spreadsheets. Processing large volumes of numerical data. Ability to record data/information. Medium Establishing work priorities to ensure completion of job tasks within a specified time frame. Operating a personal computer and related equipment. Use automated financial systems Analyze and explain complex financial data Analyze account balances to determine if they are properly stated Correct accounting errors Work under general direction Work cooperatively with staff at all levels Write clearly and to communicate effectively with different types of personalities Qualifications MINIMUM EDUCATION: Bachelor's Degree Degree in accounting, finance, or other relevant field with at least 30 hours of accounting. MINIMUM EXPERIENCE: 2 years of experience performing routine and complex general ledger accounting duties.

This role involves working at Central Health multispecialty clinics and Transition of Care (TOC) five days a week (1 FTE), providing support to pharmacists in medication management, patient education, and ensuring optimal medication therapy outcomes. Beyond typical pharmacy technician responsibilities, this position will also include assisting with medication therapy management (MTM), gathering medication histories, supporting prescription authorizations (PA), assisting with nonformulary drug requests (NFDR), and processing medication refills to improve patient care. Responsibilities Essential Functions • Patient Interaction: Address patient questions and concerns, facilitating medication access and ensuring patient satisfaction. • Clinical Support: Document patient interactions and medication therapy outcomes, including but not limited to: o Accurately gathering medication histories from multiple Electronic Health Records (EHRs) o Identifying potential medication errors or necessary clarifications o Reviewing medication use, administration, and prescribing accuracy • Prescribing Authorization (PA) & Medication Refills: Assist with prior authorization (PA) requests and medication refill processing to ensure timely access to medications. • Administrative Duties: o Support insurance processing and billing o Help alleviate administrative burdens for pharmacists and clinic staff o Contribute to the delivery of safe patient care through diligent task completion • Compliance: Ensure compliance with all relevant regulations and standards, including those set by the Board of Pharmacy and other regulatory agencies. • Collaboration: Work closely with healthcare providers to coordinate patient care and optimize medication therapy, including assisting in MTM services. Qualifications MINIMUM EDUCATION: High School Diploma MINIMUM EXPERIENCE: 3 years in a pharmacy technician role in the ambulatory care setting REQUIRED CERTIFICATIONS/LICENSURE: Registered with the Texas State Board of Pharmacy National Certification with the Pharmacy Technician Certification Board (CPhT) REQUIRED COURSES/COMPLETIONS (e.g., CPR) Basic Life Support Certified Pharmacy Technician