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Clerk supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical clerk supervisor skills. We ranked the top skills for clerks supervisor based on the percentage of resumes they appeared on. For example, 36.3% of clerk supervisor resumes contained customer service as a skill. Continue reading to find out what skills a clerk supervisor needs to be successful in the workplace.

15 clerk supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clerks supervisor use customer service:

Design, implement or evaluate staff training and development programs customer service initiatives or performance measurement criteria.
Trained and instructed subordinates and supported units on customer service and physical training.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how clerks supervisor use safety procedures:

Follow all known safety procedures and utilize good operational, loss prevention and safety judgment at all times.
Trained new employees on proper food handling and safety procedures.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how clerks supervisor use payroll:

Corresponded and networked with the State Office regarding sensitive and confidential payroll information.
Maintained bookkeeping which included payroll and hiring decisions.

4. Background Checks

Here's how clerks supervisor use background checks:

Conducted background checks on prospective job applicants.
Conducted federal and state background checks.

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how clerks supervisor use telephone calls:

Replied to detainees and family member's questions and/or concerns through written requests or telephone calls.
Assisted with answering telephone calls, taking messages, mailing letters and photocopying documents.

6. Computer System

Here's how clerks supervisor use computer system:

Document and handle data entry of inventory information into the company computer system.
Registered patients in computer system for admittance/procedures.

7. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how clerks supervisor use credit card:

Received various payment methods to include cash, personal checks, and credit cards, issuing accurate change due to customers.
Worked with (new and existing employees) in making arrangements with credit card companies to pay off outstanding debt.

8. Front Desk

Here's how clerks supervisor use front desk:

Provide an efficient execution of day-to-day tasks, attend clients and cash register and front desk operations.
Supported all Front Desk operations including Concierge, SkyLOFTS, The Mansion, and VP of Front Desk Operations.

9. Customer Complaints

Here's how clerks supervisor use customer complaints:

Conversed and corresponded with customers and other company personnel, such as to obtain facts regarding customer complaints.
Provided excellent customer service and interpersonal skills in a professional matter while resolving customer complaints via telephone.

10. Office Equipment

Here's how clerks supervisor use office equipment:

Prepared correspondences and distributions, updated files, records and operated typewriter and general office equipment.
Operate office equipment, such as fax machine and copier.

11. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how clerks supervisor use ran:

Supervised employees and ran nightly closing financial reports for all restaurants in the resort.

12. Cash Drawers

Here's how clerks supervisor use cash drawers:

Counted money in cash drawers and calculate total payments received.
Balanced cash drawers and safe; handled daily cash transactions

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how clerks supervisor use pos:

Operated a POS system to itemize and complete customer purchase.
Helped to facilitate POS software change in our store.

14. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how clerks supervisor use performance evaluations:

Administered performance evaluations; maintained and updated personnel files.
Evaluate individual employees and create performance evaluations semi-annually.

15. Phone Interviews

Phone Interviews are a common requirement of the job market and are often the first level of interviews. This helps hiring managers narrow down a group of potential candidates to those they would like to meet in person. A friendly and approachable tone is best when conducting phone interviews in addition to general knowledge about the posted position.

Here's how clerks supervisor use phone interviews:

Conducted phone interviews and evaluations for the hiring of critical and qualified staff.

What skills help Clerks Supervisor find jobs?

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List of clerk supervisor skills to add to your resume

The most important skills for a clerk supervisor resume and required skills for a clerk supervisor to have include:

Customer Service
Safety Procedures
Payroll
Background Checks
Telephone Calls
Computer System
Credit Card
Front Desk

Customer Complaints
Office Equipment
RAN
Cash Drawers
POS
Performance Evaluations
Phone Interviews
Windows

Customer Inquiries
Law Enforcement
Bank Deposits
Performance Reviews
Financial Statements
Multi-Line Phone System
Stock Room
Fax Machines

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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