How To Become A Collections Coordinator: What It Is and Career Path

What is a collections coordinator and how to become one

Updated January 8, 2025

4 min read

The collections coordinator serves as a liaison between the organization rendering service and the customer to whom the service is rendered. He/She ensures that delinquent accounts are resolved and that terms of payment are reached with the customers. His/Her duties include collecting outstanding payments, resolving issues related to monthly or weekly bills, and determining payment plans which are appropriate for customers. Additionally, you will be responsible for drawing up reports on collections and tending to client's queries. Asides from that, you will develop strategies to improve the payment collection operations.

To become a collections coordinator, you need at least a bachelor's degree in accounting, finance, or business administration with at least two years of similar work experience. Candidates must have communication, attention to detail, analytical, problem-solving, and organization skills. Annually, the collections coordinator makes an average annual salary of $35,783, which is about $17.2 per hour. It falls between $29,000 and $43,000.

ScoreCollections CoordinatorUS Average

Salary

3.0

Avg. Salary $37,938

Avg. Salary $59,228

Stability level

7.9

Growth rate -8%

Growth rate 0.3%

Diversity

5.9

Race

American Indian and Alaska Native 0.49%

Asian 3.63%

Black or African American 12.09%

Hispanic or Latino 20.75%

Unknown 4.05%

White 58.99%

Gender

female 73.36%

male 26.64%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

7.9

Stress level is high

7.1 - high

Complexity level

4.9

Complexity level is intermediate

7 - challenging

Work life balance

7.6

Work life balance is good

6.4 - fair

Key steps to become a collections coordinator

Explore collections coordinator education requirements

Most common collections coordinator degrees

Bachelor's

48.3 %

Associate

23.6 %

High School Diploma

12.4 %

Start to develop specific collections coordinator skills

Skills	Percentages
Customer Service	14.85%
Patients	12.22%
Phone Calls	6.23%
Collection Efforts	4.37%
Delinquent Accounts	3.88%

Complete relevant collections coordinator training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New collections coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a collections coordinator based on U.S. Bureau of Labor Statistics data and data from real collections coordinator resumes.

Research collections coordinator duties and responsibilities

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.

Prepare your collections coordinator resume

When your background is strong enough, you can start writing your collections coordinator resume.

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Choose from 10+ customizable collections coordinator resume templates

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