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Collections coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Rachel Domnick,
Rachel Domnick
Collections coordinator example skills
Below we've compiled a list of the most critical collections coordinator skills. We ranked the top skills for collections coordinators based on the percentage of resumes they appeared on. For example, 14.9% of collections coordinator resumes contained customer service as a skill. Continue reading to find out what skills a collections coordinator needs to be successful in the workplace.

15 collections coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections coordinators use customer service:
  • Worked with customer service and operations departments to resolve pressing payment issues involving confidential customer financial information.
  • Commended by management for excellent productivity in providing excellent customer service and meeting deadlines on time.

2. Patients

Here's how collections coordinators use patients:
  • Managed accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
  • Identified patients in determining insurance eligibility and financial obligations prior to or at time of service.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how collections coordinators use phone calls:
  • Managed a personal Queue of accounts with responsibilities including: phone calls, letters, payment programs, and skip tracing.
  • Handle a high volume of telephone calls, emails, and in person communication with current and former students.

4. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections coordinators use collection efforts:
  • Researched and analyzed accounts prior to initiating patient contact, examined historical data, evaluated past collection efforts.
  • Promoted to Collection Coordinator to coordinate collection efforts of Commercial Lending Division due to exceptional collection skills.

5. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections coordinators use delinquent accounts:
  • Distributed correspondence to various branches for resolution on severely delinquent accounts and prepared monthly status reports for senior management review.
  • Analyzed delinquent accounts on a weekly basis and prepared appropriate collection letters based on severity of delinquency.

6. Appeals

Here's how collections coordinators use appeals:
  • Assisted Clinical Manager with Peer Review and Utilization Criteria appeals.
  • Submitted written appeals for reconsideration of denied or underpaid claims.

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7. Customer Accounts

Here's how collections coordinators use customer accounts:
  • Negotiated payment on business customer accounts in various states of collection activity.
  • Monitored Cash receipts and application of adjustments to customer accounts.

8. Account Balances

When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as ‘the balance'.

Here's how collections coordinators use account balances:
  • Based on communication and resolution attempts with member, ensure that account balance is whole before the 30-day adverse reporting deadline.
  • Completed requests for invoice copies, account balances, cash application instructions, and A/R balances for partners and clients.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how collections coordinators use data entry:
  • Conduct investigations, process credit disputes, validate accuracy of data entry and system information.
  • Designed and implemented a collections process that streamlined data entry.

10. Collection Process

Here's how collections coordinators use collection process:
  • Worked closely with Business Office Manager to reorganize collection procedures and to better automate the collection process using collection software.
  • Managed and trained temporary staff, Prepared methods and procedure manual for recovery collection process.

11. Medical Billing

Here's how collections coordinators use medical billing:
  • Prepared and processed medical billing and collections in a fast paced environment for a statewide hospital system.
  • Organized daily operations with staff meetings, complaint issues with facilities, and medical billing.

12. Credit Card Payments

Here's how collections coordinators use credit card payments:
  • Reconciled and balanced bank statements for all returned checks and customer disputed credit card payments for the entire eastern NC footprint.
  • Process homeowner's credit card payments, update accounting ledgers, and create new accounts once Escrow closes.

13. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections coordinators use past due accounts:
  • Advised customers of past due accounts and secured payments by negotiating with the customer utilizing active listening and problem solving skills.
  • Assist Bursar with all past due accounts: Responsible for all past due student accounts and other university related collection.

14. Outstanding Receivables

Here's how collections coordinators use outstanding receivables:
  • Negotiated with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment on outstanding receivables.
  • Reviewed outstanding receivables and suspending product delivery when necessary.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collections coordinators use outbound calls:
  • Manage regional customer account portfolio of 100+ accounts supporting inbound customer requests and initiating outbound calls to resolve outstanding issues.
  • Conducted outbound calls and received inbound calls to help customers bring accounts out of a delinquent status.
top-skills

What skills help Collections Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all collections coordinators possess?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

At Oklahoma State University, we are looking to build the future of accounting. Soft skills-or power skills-are integral to a successful accounting professional's skill set. However, integration of those skills into accounting programs can prove challenging. To address this challenge in our master's program, we have developed a coordinated, largely co-curricular process that allows students to learn about crucial core competencies, receive feedback on their development, and receive guidance to further develop as professionals.

What hard/technical skills are most important for collections coordinators?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

In designing this effort, our master's faculty selected five key competencies from the Korn Ferry Leadership Architect framework to augment the technical skills that are the focus of our program. Those competencies include ensuring accountability, managing ambiguity, collaborating, communicating effectively, and self-awareness. As part of the first course in our master's program, students are introduced to these competencies and guided to understand how they tie into the accounting profession. Students are provided with resources to understand the competencies, and instructors explicitly label activities and assignments with the competencies to which it ties.

Further, at multiple points during their master's experience, each student receives an individualized report containing feedback from master's faculty and their fellow master's students. Students also have the opportunity to understand better the feedback they've received through tailored sessions with a career center staff person trained in the Korn Ferry framework.
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Read more about what experts have to say about collections coordinator

List of collections coordinator skills to add to your resume

Collections coordinator skills

The most important skills for a collections coordinator resume and required skills for a collections coordinator to have include:

  • Customer Service
  • Patients
  • Phone Calls
  • Collection Efforts
  • Delinquent Accounts
  • Appeals
  • Customer Accounts
  • Account Balances
  • Data Entry
  • Collection Process
  • Medical Billing
  • Credit Card Payments
  • Past Due Accounts
  • Outstanding Receivables
  • Outbound Calls
  • Medicaid
  • Payment Arrangements
  • Cash Application
  • Accounts Receivables
  • DSO
  • Billing Errors
  • Collection Calls
  • Collection Agencies
  • Patient Accounts
  • Billing Issues
  • Collection Issues
  • Insurance Carriers
  • Collection Letters
  • Client Accounts
  • Past Due Balances
  • Insurance Claims
  • Billing System
  • Insurance Verification
  • Debt Repayment
  • CPT
  • Credit Limits
  • FDCPA
  • Bank Deposits
  • Due Invoices
  • EOB
  • Overdue Accounts
  • HIPAA
  • Patient Payments
  • Credit Hold
  • DME
  • ICD-9
  • Insurance Payments
  • Payment Terms
  • ACH
  • Credit Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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