Customer Service Representative
Collections representative job in Kirkland, WA
Customer service
📍
Onsite | Full-Time | Permanent Role
💰 $45,0000-$54,000 + Commission (depending on experience)
✨ Great Benefits
FULLY ON-SITE
About the Role:
Join a dynamic, people-first team where every day brings new opportunities to connect, learn, and grow! An ideal candidate will be a friendly voice of our contact center.. This is a professional, customer-focused role (not your typical call center) where your goal is to turn incoming calls and chats into scheduled property tours or virtual appointments.
What You'll Do:
Handle 50-60 incoming prospect calls per day with warmth and enthusiasm
Schedule and host virtual tours or set up in-person appointments
Answer live chats, texts, and follow-ups to support the leasing process
Provide excellent customer service and build rapport with prospects
Keep accurate records and notes in our CRM
Stay up-to-date on property details, amenities, and specials
Collaborate closely with teammates and property managers
What We're Looking For:
Strong customer service experience (required)
Call center, customer service, or leasing experience a plus
Friendly, positive communicator with great multitasking skills
Organized, detail-oriented, and tech-savvy
Reliable, punctual, and team-oriented
Why You'll Love It Here:
Competitive pay + monthly commission
Supportive, inclusive team environment
Customer Service Representative
Collections representative job in Seattle, WA
Since 1995, National Products Inc., the creator of RAM Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries-from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more-keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance.
Job Summary
Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.
Duties and Responsibilities
Interacts directly and courteously with customers, primarily by telephone or email.
Directs unresolved issues to the appropriate resource for resolution.
Records details of actions taken into the ERP and CRM systems as applicable.
Analyzes transactions and corrects errors to ensure accuracy of customer records.
Research customer records to track order status and fulfillment.
Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
Performs associated duties as assigned by supervisor.
Serves as an internal resource to support Inside and Regional Sales Teams.
Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.
Related Experience
Minimum 5 years of experience working with customers to evaluate their needs.
Must have track record of reliability and follow through with great communication skills.
Experienced with MS Office Suite, MS Outlook, and customer order entry.
Education
High school education required
Associate degree preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to perform the following activities:
Reaching. Extending hands and arms in any direction.
Standing. Ability to stand when needed to complete tasks.
Sitting. Sitting at desk for sustained periods of time.
Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand.
Grasping. Applying pressure to an object with the fingers and palm.
Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips.
Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds.
Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds.
Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds.
Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the fingers and hands.
Hourly Rate: $22.00 - $27.00 hourly
Benefits:
Employer paid Medical, Dental, Vision, and Life Insurance
Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
401k with up to 4% employer match
Additional paid parental leave beyond state/federal offerings
Quarterly catered lunch events for all employees
RAM Mounts product discounts
Position Status: Full Time
Position Location: On-Site
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
Medical Billing Specialist
Collections representative job in Tacoma, WA
Join a mission-driven, growing nonprofit behavioral health organization as a Medical Billing Specialist! In this key role, you'll be a critical part of their billing team, ensuring the vital services they provide are accurately processed, supported, and reimbursed. You'll work alongside a passionate group of professionals dedicated to improving the lives of individuals and families in our community.
Start Date: 1/5/2026
Compensation: $22 hr
Availability: This role will provide coverage for an upcoming maternity leave in March. We're looking for someone to start in January and continue through approximately July. There is potential for the position to transition into a full-time permanent role if additional support is still needed going into the summer. Schedule will be Monday-Friday, 9:00 a.m.-5:00 p.m. Hybrid is possible on Mondays and Fridays after training, but prefer Tues-Thurs in the office.
RESPONSIBILITES
Prepare and electronically submit claims to various funding sources, including insurance companies, ensuring accuracy and compliance with Medicaid, Medicare, and third-party payer contracts.
Perform diverse clerical and accounting tasks to support patient billing, including verifying client information, maintaining accurate records, and resolving billing and collection issues.
Verify client financial eligibility for Medicaid, Medicare, and other payers using available databases, addressing billing inquiries from clients, staff, and funding sources.
Review provider and service codes, dates of service, and conduct error analysis for billing accuracy, while maintaining up-to-date billing and collection documentation.
Research, correct, and resubmit denied billing claims, and follow up on requests for additional information from insurance companies to facilitate claims processing.
Generate billing, receivables, and collection reports to measure financial performance and contribute to the development of organizational procedures.
Ensure strict confidentiality of financial records and perform any other assigned duties as needed.
Serves as a member of an organization that welcomes, engages, and serves individuals with complex wellness needs.
QUALIFICATIONS
Completion of medical office training/education or an associate degree in a related field.
Medical billing and/or credentialing experience preferred.
Knowledge of medical billing practices, coding basics, and third-party billing procedures.
Experience with Electronic Health Record (EHR) systems (AVATAR, NETSMART highly preferred).
Proficient with MS Office, database management, and general computer systems.
Ability to create and work with spreadsheets, including formulas.
Strong organizational skills with the ability to prioritize deadlines, multitask, work independently, and maintain confidentiality.
Commitment to high professional and ethical standards; adherence to HIPAA compliance and privacy regulations.
Experience with claim adjudication.
Familiarity with electronic billing transaction files (270, 271, 835, 837 professional).
Strong analytical abilities and excellent written and verbal communication skills
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
Customer Experience Representative
Collections representative job in Tacoma, WA
Responsive recruiter Benefits:
Employee discounts
Flexible schedule
Free food & snacks
Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Duties and Responsibilities:
Answers telephones, emails and texts and responds to inquiries in a professional manner.
Conducts sales calls for prospective members.
Processes student registrations using effective sales/customer service techniques.
Resolves customer concerns/complaints using a professional approach.
Assists customers with purchases of merchandise and memberships.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
Makes calls to resolve open account problems
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
About Goldfish Swim School:
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
Our pools are disinfected with chlorine to provide the safest swimming environment
Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Auto-ApplyCustomer Service Rep
Collections representative job in Bellevue, WA
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all scheduled in repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and CSR Quality Control Checked before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the companys non-disclosure and confidentiality policies concerning customer information.
Compensation details: 20-27 Hourly Wage
PI1567c57e2682-31181-38814715
Sammamish - Customer Service Representative
Collections representative job in Sammamish, WA
Brown Bear Car Wash seeks customer service representatives for our car wash at 3050 228th Ave SE in Sammamish . If you want to work for the Beary Best car wash company in Washington state, this job is for you! The s tarting rate is $21 per hour. Must be 16 years or older to work at the car wash.
Benefits may include:
Medical/Dental/Vision*
401(k)**
Bonuses
PTO - Accrual starting day 1
Holiday pay on 6 major holidays
Employee Wellness Program -LifeCare
Employee Discount Program - LifeMart
Tuition reimbursement up to $4,000
And of course, free car washes!
Key things you should know about Brown Bear Car Wash:
We have an active, high-paced work environment. If you like working outdoors, you will love working here!
We promote from within. Wherever you start, there are opportunities to grow and advance.
We like friendly people. We serve our customers with a big smile and cheerful personality.
We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers.
We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number 1 car wash in Washington State.
We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards.
Minors, those who are 16 or 17 years old, will be required to complete a Parent School Authorization form before starting work. Speak with manager for details.
*After 6 months of employment, averaging 30+ hours per week.
**Eligible after 12 months of employment for all team members 18+ years of age.
Auto-ApplyCustomer Success Representative
Collections representative job in Seattle, WA
Job Description
What you'll do
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
Advise customers on solution features, configuration options, and system processes and procedures
Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
Manage changes to requested solutions, including following the documented change request process for scope and billing management
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
Provide proactive outreach at all stages of the customer lifecycle
Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
Participate in customer support standby rotations when the regular support team is unavailable
Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
One or more years of experience managing software implementation projects
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project management/delivery methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
Competitive wages
ESPO (employee stock option program)
Medical/dental vision coverage
401(k)
Flexible PTO and 10 paid holidays per year
Career advancement opportunities
Senior Oncology Account Specialist - Seattle
Collections representative job in Seattle, WA
Title:
Senior Oncology Account Specialist - Seattle
Company:
Ipsen Biopharmaceuticals Inc.
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at ********************** and follow our latest news on LinkedIn and Instagram.
Job Description:
Summary
The Sr. Oncology Account Specialist will provide physicians, pharmacists and healthcare professionals with products, services, and information that will enable them to use and prescribe Ipsen's products safely and effectively. The ideal candidate will be capable of managing the territory and administrative requirements in an efficient manner and will achieve full compliance with drug laws and regulations when providing samples of Ipsen's products to physicians.
This assigned territory spans customers and academic centers across the majority of Washington State, excluding the towns of Walla Walla, Tri-Cities, and Yakima. The territory also includes Alaska.
Main Responsibilities
Represent Ipsen's Oncology product in the U.S. marketplace
Responsible for meeting or exceeding assigned sales goals for the territory by effectively positioning the benefits and use of Ipsen's products for appropriate patients
Develops and implements robust territory business plans centered on performance; meet or exceed territory productivity requirements
Develops strong and long-term relationships with customers in all assigned accounts
Represent Ipsen's brands in a professional, compliant, ethical and effective manner
Demonstrates thorough understanding of disease states, Ipsen's brands and relevant competitor products
Demonstrates a high proficiency of the broader reimbursement environment; possesses a deep understanding of the reimbursement and fulfilment path
Demonstrates highly effective territory management and superior selling competencies
Fosters team effectiveness and accomplishments of shared goals by sharing knowledge, experience and information.
Effective management of territory resources and budget
Complies with all laws regulations and policies that govern the conduct of Ipsen U.S. staff
Reports to Regional Business Director, collaborates with colleagues in sales, marketing, V & A, sales training, HR.
Develops and maintains relationships w/Key Oncologists, Hospitals, Healthcare institutions, Industry Experts, Consultants etc.
Knowledge and Experience
Bachelor's degree from accredited college or university
Minimum 8 years of experience as a Pharmaceutical Representative, and minimum of 5 years in Oncology
Demonstrated strong capability in account management, superior selling competencies and proven sales performance track record of meeting or exceeding goals
Demonstrated strong business analytics to understand and analyses business and market drivers, and develop, execute and adjust territory business plans
Demonstrated skills at building and maintaining professional relationships with key customers, office staff and others in the customer influence network
Demonstrated ability to work effectively in matrix teams
Demonstrated track record of developing self to drive and enhance performance
Proven ability to manage multiple tasks, set priorities and meet deadlines
Valid driver's license in the state in which you reside
Ability and willingness to travel by car, air and public transportation
Launch experience especially in Oncology strongly preferred.
The annual base salary range for this position is $165,000 - $190,000.This job is eligible to participate in our short-term incentives program.At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Auto-ApplyCustomer Serv Rep 1
Collections representative job in Seattle, WA
Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!
This is a hybrid position, requiring 2 days in the Seattle office.
Position Overview:
Customer Service Representatives (CSR) receive, investigate, and respond to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth, and retention of business.
Key Responsibilities:
Provide frontline support by promptly answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries
Research billing accounts for discrepancies, assist with payments, and process billing transactions
Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders.
Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions.
Collaborate with internal departments to resolve customer issues and complete work
Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned.
Qualifications:
REQUIRED:
High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting.
Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
Strong customer service orientation to support internal and external customers.
Strong self-motivation to work independently while working well with and coordinating with team members.
Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.
Excellent verbal and written skills for effective communication.
Proficient PC skills including Microsoft Office suite, with the ability to learn new software.
Ability to enter data quickly with a high level of accuracy and strong attention to detail.
Ability to deal with confidential information and issues using discretion and judgement.
PREFERRED:
Working towards obtaining P&C agents license, insurance designation, or other higher learning within the field of insurance.
Comprehensive Benefits:
Pay Range: $17.87 to $27.38
Flexible hybrid work schedule (2 days per week in Seattle office required)
Medical, Dental, and Vision plans
401(k) plan with up to 5% match
Employer sponsored LTD, life insurance, and AD&D
Discretionary profit sharing and bonuses
Fully subsidized ORCA card and/or free parking for Seattle employees
Education Reimbursement
On-Site Fitness Center
Opportunities for career growth and advancement within the organization.
A supportive and collaborative work environment.
Ongoing training and professional development opportunities.
How to Apply:
If you are passionate about helping people, and are ready to join a dynamic team, we encourage you to apply.
Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.
Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.
Auto-ApplyCustomer Experience Representative
Collections representative job in Kent, WA
Why you will love Sierra Forest Products:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.
We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what's best for our people, customers, and communities.
The impact you will have:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.
What you will do:
Deliver exceptional and quality customer service to existing customers and clients.
Handle inbound sales inquiries and customer inquiries.
Process and enter sales orders.
Resolve order-related issues (delays, credits, and returns).
Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
Actively sell and grow an existing account base.
Become a brand ambassador with a comprehensive knowledge of our products and specifications.
Provide overall sales support to the outside sales team.
What you bring to the table:
Driven, positive and energetic individual.
Ability to resolve problems and conflicts as they occur.
Proven experience in sales and/or the building products industry.
Passion for relationship building.
Ability to work in a fast paced, team driven environment.
Hard working and entrepreneurial.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Upper Sierra of workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
Comprehensive benefits.
Work life balance and no weekend work.
We offer meaningful work and opportunities for career growth.
Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the wood distribution industry.
The company provides uniforms and safety shoe allowance.
401K plan to help save for your future!
Driver Referral Incentive Pay.
Employee Recognition Program.
Tuition assistance.
And so much more!
Auto-ApplyCustomer Success Rep 1
Collections representative job in Lake Tapps, WA
As a Customer Success Rep 1 at CharacterStrong, you will play a critical role in ensuring our customers achieve meaningful impact and lasting value from our solutions. Embedded within our Small Accounts Team, you'll be part of a collaborative, team-based model responsible for supporting a large portfolio of customers. Your primary focus will be to drive retention through proactive renewal outreach and delivering impactful, scalable customer experiences that empower our customers to thrive.
CharacterStrong's Background & Mission
CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There's currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.
At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.
CharacterStrong's Company Values & Norms
We Produce Excellence
- Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
We Take Full Ownership
- Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
We Practice Kindness
- Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
We Problem-Solve
- Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.
Customer Success Rep 1 Responsibilities
Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams. Consult on how to increase adoption and improve customer ROI.
Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
Identify Upsells: Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
Prepare and Facilitate Customer Meetings: Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty.
Required Qualifications
Minimum 1-year experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services
Ability to think on your feet and quickly grasp new concepts
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Self-starter who is comfortable working independently
Extremely organized and consistent with strong attention to detail.
Produces timely, quality results and consistently asks the question, “How can I make this 1% better?”
EdTech (K-12) preferred
Efficient with CRM's, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred
Other Duties:
Performs other duties as assigned.
Salary & Benefits
Starting salary range $65,000 - $75,000 commensurate with experience
Employees are eligible to earn up to $25,000 annually by achieving retention-based performance metrics.
Laptop computer and other needed equipment
Education & Tuition Reimbursement up to $1,000 annually
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays
Visit CharacterStrong.com to learn more about us.
Collections Representative
Collections representative job in Everett, WA
Genesis Collections: Crafting Futures, Exceeding Expectations!
Since our inception in 2012, we've been at the forefront of the collections industry, revolutionizing the game with cutting-edge tools and technology. We're on the lookout for vibrant individuals ready to dominate in the multifamily housing segment. Step into a world where your zest for challenges meets our dynamic and professional atmosphere.Every year, a select few individuals redefine success at Genesis, turning heads with their drive and tenacity. If you've got the ambition and eagerness to exceed expectations, we can't wait to meet you!
We are a skills based hiring company and participate in behavioral assessments! In person testing available during the in-person interview process.
Why You Should Choose Genesis:
A Rewarding Career, Not Just a Job: At Genesis, we are offering a golden opportunity to build a fulfilling career, equipped with avenues for personal growth and development.
Competitive Remuneration Structure: Enjoy the stability of base pay coupled with the thrill of uncapped commissions. If you're someone who's frequently found in the top ten, our commission structure is designed to reward those who are self-driven.
Stellar Work-Life Balance: Say hello to stability! With no evenings or weekends to worry about, you'll have ample time to enjoy the fruits of your labor.
Unbeatable Benefits: Apart from a lucrative pay structure, we offer competitive benefits that take care of you, fostering a holistic work environment.
A Vibrant Community of Achievers: Be part of a team where ambition meets opportunity. At Genesis, we reward and recognize the go-getters who love to exceed expectations.
Room for Growth: Opportunities to climb the ladder in a nationally recognized leader in the industry
Requirements
Your Mission, Should You Choose to Accept:
Harness your wit and resourcefulness to manage and recover accounts effectively.
Be the listening ear that understands and negotiates the best possible arrangement.
Utilize our state-of-the-art technology to streamline processes and solutions.
Communicate clearly and collaboratively, turning potential conflicts into resolutions.
Your Genesis Superpowers:
Fast-Learner: Ready to soak up knowledge like a sponge!
Good Listener: Attuned to the needs and narratives of others.
Computer Whizz: Comfortable navigating and leveraging technology.
Resourceful Dynamo: Can find solutions even in the trickiest situations.
Crystal Clear Communicator: Able to convey messages in a manner that's effective.
What You Bring to the Table:
A no-holds-barred approach to learning and adapting.
A personality that balances fun and professionalism seamlessly.
A natural flair for engaging and connecting with people.
Could You Be the Next Genesis Success Story?
Step into a career that's all set to match your enthusiasm and potential.
Qualifications:
Strong communication skills
Minimum of One (1) year of Debt Collections experience preferred
Proficiency in accounts receivable and financial concepts
Excellent phone etiquette and negotiation abilities
Strong ability to multitask
Familiarity with accounting principles and financial software
Strong mathematical skills and attention to detail
Physical Demands:
Sitting for long periods of time using a computer and telephone systems, up to 7- 8 hours a day, 5 days a week.
Repetitive hand and wrist movement, up to 7-8 hours a day, 5 days a week.
Job Type: Full-time Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Work Location: In person
Compensation: $20.00-$40.00 hr. w/ eligible for uncapped commission and/or additional bonus
Salary Description Hourly pay & eligible commission/bonuses
Billing Coordinator
Collections representative job in Kent, WA
About Us
Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We're building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.
Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.
About this Role
If you enjoy working with a great group of professionals, are accurate, thrive in a fast-paced environment, and enjoy using your problem solving and analysis skills, then we have a role for you! InfraSource Services, seeks a great Billing Coordinator to join the team at our Kent, WA office.
The Billing Specialist reviews and audits billing packages for accuracy prior to entering into the client's database application.
What You'll Do
· Responsible for reviewing billing documentation and construction records.
· Work with other team members in the region to ensure all corrections are completed prior to submitting billing package to the client.
· Provide quick answers to billing documentation questions or concerns from the clients.
What You'll Bring
Minimum Qualifications:
· High school diploma or equivalent
· Must be proficient with Microsoft Office suite (Excel, Word,) typing and 10-key
· Ability to communicate effectively, both written and verbal
· Ability to work independently and as part of a team
· Ability to manage multiple projects and tasks concurrently with competing deadlines
Preferred Qualifications:
· Prior experience with billing
· Ability to read engineered drawings
· Experience in SAP and Microsoft Excel
· Knowledge of utility industry
What You'll Get
Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Flexible spending account
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
Compensation Range The anticipated compensation for this position is USD $29.00/Hr. - USD $31.00/Hr. depending on experience and qualifications. Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
Auto-ApplyCar Biller - Ford Hyundai of Kirkland
Collections representative job in Kirkland, WA
Job Details Ford of Kirkland - Kirkland, WA Full Time $24.00 - $28.00 Hourly Accounting/AdministrativeDescription
Ford Hyundai of Kirkland, a trusted and renowned automotive dealership located in Kirkland, WA, is seeking an experienced Car Biller to join our dynamic team! Specializing in both Ford and Hyundai vehicles, we pride ourselves on delivering exceptional customer service and top-quality cars. We're proud to be ranked #2 among Extra-Large Best Places to Work in Washington, reflecting our strong commitment to a supportive and rewarding workplace culture.
As our Car Biller, you will play a key role in managing the administrative and clerical aspects of vehicle billing, as well as posting to accounting. The ideal candidate will have prior experience in car billing and dealership operations.
Car Biller Job Responsibilities
Verify vehicle sale costs, including reconditioning and equipment add-ons, for the accounting department.
Post manual journal entries not automatically processed by the computer system.
Reconcile select accounts monthly, ensuring accuracy prior to month-end.
Prepare and complete end-of-month accounting reports.
Process paperwork from the F&I (Finance and Insurance) department.
Prepare payoff checks for both new and used vehicles on the floor plan.
Reconcile holdback statements and other related documents.
Perform additional duties as needed to support the accounting team.
Schedule: Monday - Friday flexible schedule during business hours
Car Biller Benefits and Compensation
Pay Range: $24.00 to $28.00/hour DOE
In addition to competitive pay, we offer an excellent benefits package, including:
Health Insurance options starting at just $100 per month
Dental, Vision, and Company-Paid Life Insurance
Employee Assistance Plan
401k with Company Match
Generous Paid Time Off (PTO), which accrues from day one
A variety of voluntary benefits to choose from!
Qualifications
Car Biller Qualifications
1+ years of prior car billing experience.
1+ years of experience working at a dealership.
Strong attention to detail and excellent work ethic.
Ability to thrive in a fast-paced, team-oriented environment.
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen.
If you have what it takes to be our next Car Biller - Apply Now!
Licensed Insurance Customer Service
Collections representative job in Spanaway, WA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role and eligible for a signing bonus:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Spanaway, WA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Signing Bonus!
Base Salary plus Commission
Annual and monthly Bonus
Paid Time Off (vacation and personal/sick days)
Retirement Program (offered January 2026)
Benefit allowance
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Senior Collections Analyst
Collections representative job in Seattle, WA
About us: Stanley - Built for Life since 1913.
Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We're a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at ********************
Position Overview
Join the Bearforce as a Senior Collections Analyst where you will play a key role in optimizing the company's cash flow. In this role you will lead complex accounts, analyze aging reports, resolve billing discrepancies, strengthen customer relationships, and drive improvements in execution. You will work closely with Finance, Sales, Customer Service, and Logistics teams. This ensures accurate and timely transaction processing, effective reporting, and strong support for global central initiatives.
What You'll Do
Run a high-volume portfolio of accounts with a focus on reducing aging and improving DSO.
Conduct detailed analysis of customer payment behaviors, trends, and root causes of delinquency; recommend corrective actions.
Partner with internal teams to resolve billing issues, credit disputes, and account discrepancies.
Daily sales order hold review, monitoring and release activities to ensure risk mitigation while supporting order flow for product shipment.
Build and maintain accurate aging reports, forecasts, and collection metrics for leadership review.
Lead strategic outreach to past-due customers, including negotiation of payment plans and settlement terms.
Identify high-risk accounts and collaborate with Credit to assess exposure and escalate as needed.
Lead initiatives to enhance collections processes by increasing efficiency, automating workflows, and optimizing customer communication.
Build positive working relationships with internal and external customers.
Support monthly, quarterly, and year-end close activities related to receivables.
Contribute to team knowledge-sharing and guidelines.
Who You Are
Bachelor's degree or equivalent experience in finance or accounting preferable.
5+ years of collections, accounts receivable, credit, or financial operations experience; senior/advanced experience leading complex accounts preferred.
Strong command of Excel (VLOOKUP/XLOOKUP, pivot tables, formulas) and ERP/AR systems (SAP, Oracle, NetSuite, or similar).
Experience with collections or billing platforms; automation tools a plus.
Ability to analyze large data sets, identify trends, assess risk, and develop actionable insights.
Outstanding written and verbal communication skills; comfortable negotiating and influencing both internal collaborators and external customers.
Adept at investigating root causes, resolving disputes, and navigating complex billing scenarios.
Strong cross-functional partner with the ability to work closely with Finance, Sales, and Customer Service teams.
Lead multiple priorities with accuracy and urgency.
Ability to build positive relationships while driving accountability for payments.
Drive for continuous improvement, workflow optimization, and demonstrating systems to increase efficiency.
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to **************************.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors such as work location, job-related knowledge, skills, qualifications, and experience.
Salary Range$85,000-$105,000 USD
About our parent company: Morgan Street Holdings
Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.
Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.
Auto-ApplyClinic Biller - Dental Clinic (38442)
Collections representative job in Tacoma, WA
Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.
We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.
We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!
We are looking for Clinic Biller to join our clinics! This position's primary responsibilities will be ensuring complete daily accounting of all encounter forms including CVR forms for all patients seen. This position will also provide patient account assistance, technical support for clinic staff, and may perform a variety of reception and clerical duties. In addition, responsible for balancing all payments received from daily activities, provide customer service to patients regarding their accounts including, setting up payment plans, answering questions concerning bills, and ensure billing information (address, telephone, name) is accurate in system. Plus, other duties as assigned.
Qualifications
High school diploma or equivalent, plus 1 year experience in medical/dental billing, or equivalent combination of education and experience.
We encourage anyone with a relevant combination of education and experience to apply.
Blood Collection Specialist, Associate
Collections representative job in Seattle, WA
Starting pay $25.23-$27.00 DOEJoin Bloodworks and help save lives every day! Are you committed to providing excellent Customer Service and have a strong attention to detail? Then our Associate Blood Collection Specialist may be the right opportunity for you. This incumbent will perform whole blood procedures from blood donors with an uncompromising commitment to quality standards, the safety of the blood supply, and the donor experience. This position provides 8 weeks of on-the-job paid training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels.
Principal responsibilities include, but are not limited to:
Screen and take vital signs of potential donors/patients and evaluate their eligibility following Bloodworks' policies/procedures
Answer donor questions to ensure they are giving informed consent to donation and blood testing
Perform donor identification, properly label blood components for venipunctures for whole blood, and test tubes
Perform whole blood collection procedures on donors
Monitor/care for donors with adverse reactions to the donation process
Seal blood units and prepare blood component shipment
Follow universal precautions and bio-hazard safety standards for handling blood
Properly document and perform quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply
Interact with team members and donors knowledgeably and professionally.
Position Requirements include:
High School education or GED equivalent required
One year of strong customer service work experience
Previous healthcare and blood banking experience is a plus
Additional healthcare-related certifications are desirable
Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years.
Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds
Work flexible shifts with the ability to travel to various work locations within a 50-mile radius.
Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements.
Ability to attend an 8-week training program
Excellent verbal and written communication skills
Ability to follow SOP and have a strong attention to detail. Proficiency with Microsoft Office programs: Word, Excel, Outlook
Bloodworks is a community-supported non-profit organization; as such, from time to time, incumbents can expect to work with volunteers.
Benefits and Perks:
Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 - 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*
* Conditions apply
Collections Specialist
Collections representative job in Seattle, WA
Mountlake Terrace, Washington, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We're reimagining medication management and transforming care.
Who We Are and What We're About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Compensation: $22 - $25 an hour
Responsible for processing customer bills and insurance claims in an accurate and timely manner. This includes assisting with all daily and month-end billing functions, procedures and reporting. Provides excellent customer service to patients, caregivers, medical providers and insurance carriers.
ATTRIBUTES REQUIRED:
Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
Relational - ability to build relationships with business unit management and become “trusted advisor.”
Strategy and Planning - ability to think ahead, plan and manage time efficiently.
Problem Solving - ability to analyze causes and solve problems at functional level.
Team Oriented - ability to work effectively and collaboratively with all team members.
ESSENTIAL JOB FUNCTIONS (include the following):
Research and establish patient eligibility coverage with insurance providers including private individuals and/or government entities. Reverify benefit coverage criteria as needed for claims follow up. Accurately enters and/or updates patient/insurance information into billing system.
Maintain and continually audit patient files and corresponding documentation necessary to defend third party audits and ensure payer and company compliance. Accurately enter patient information into the pharmacy system.
Provide assistance and timely response to all billing customer inquiries via phone or electronic communications. Research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits.
Provide guidance and support to resident or responsible party by running Medicare plan comparisons during open enrollment and special enrollment periods. Proactively review patient profiles, drug regimens and insurance coverage to evaluate options to save resident money.
Responsible for completion of daily census, admit, discharge, and room changes for the facilities assigned.
Process patient payments, returns, and credits. Transmit individual credit card payments as needed.
May pursue payment from delinquent accounts and make payment arrangements.
Research, identify and organize requested audit documentation in timely manner.
Perform prescription claims adjudication including communication with insurance companies regarding rejected claims, eligibility, prior authorizations or other issues as needed. Make corrections as needed and rebill claims as necessary.
Develop knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances)
Develop proficiency in the utilization of pharmacy information systems to meet operational needs and regulatory requirements. This includes using pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions.
Rotate through other departments to gain working/functional knowledge of other department workflows.
Follow all applicable government regulations including HIPAA.
Work as a collaborative team member to meet the service goals of the pharmacy.
Other essential functions and duties may be assigned as needed.
EDUCATION AND/OR CERTIFICATIONS:
High School Diploma or GED required.
SKILLS AND QUALIFICATIONS:
1+ years of related experience
Advanced computer skills; pharmacy information system experience preferred.
Ability to work independently and deliver to deadlines.
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.
The noise level in the work environment is usually low to moderate.
Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Requires desk work in office environment.
Ability to work flexible hours.
What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
Competitive pay
401(k) with company match
Family,
Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
The Guardian Difference
Our clients require pharmacy services that aren't “cookie cutter.” That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Auto-ApplyDriver\Data Collector in Seattle, WA
Collections representative job in Seattle, WA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project Objective:
The main objective of the project is to test new features in the online mapping application in both day and night modes. Drivers will operate vehicles in urban areas with high traffic. The driver will work in collaboration with a co-pilot. The driver needs to note all details (whether the app is working correctly, if it's convenient to use) in a spreadsheet. He or she will use a tablet or laptop for taking those notes and completing a survey. This data will be transferred to the client and used for further improvements.
New hires will receive one day of remote training. The company will cover all project-related expenses, including vehicle rental, fuel, parking, and tolls. The project will last for 3-4 weeks, with a schedule of Monday to Friday, 7-8 hours per day, from 9 AM to 5 PM. The team will be provided with a new target daily, approximately five routes per day.Requirements:
At least 3 years of driving experience
Good driving skills in urban areas with high traffic
Fluent English
Experience using Google Spreadsheet and Google Forms
Collaborative and tech-savvy
Auto-Apply