Collections representative jobs in Lynn, MA

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Collection Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital. Essential Functions: -Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances. -Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims. -Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances. -Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives. -Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission. -Assist patients in understanding their medical bills, insurance coverage, and payment options. -Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies. Justification Justification MGB Enterprise is hiring an exceptional Customer Service Professional for our Team! Qualifications High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred Collections Experience 1-2 years preferred Knowledge, Skills and Abilities Knowledge of medical billing processes, insurance claim submission, and reimbursement principles. Familiarity with insurance plans, government programs, and their billing requirements. Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues. Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances. Attention to detail and accuracy in recording collection activities and maintaining documentatio Additional Job Details (if applicable) Working Conditions Required Monday through Friday, 8:00am to 4:30 pm ET schedule Quiet, secure, stable, compliant work station required Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.79/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers. What You'll Do Sales & Growth Focus Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts. Identify and close upsell and cross-sell opportunities for additional products and value-add services. Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account. Partner with sales and service leadership to develop customized customer-growth plans and closing strategies. Collaborate with production and service teams to ensure a smooth rollout of new business wins. Customer Engagement & Value Creation Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence. Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow. Position Crown Linen as a strategic business partner, not just a vendor. Gather customer feedback and relay insights that drive innovation and service improvements. Sales Execution & Reporting Maintain a healthy pipeline of opportunities within assigned routes and accounts. Log all activity in the CRM, including visits, proposals, and closed business. Meet or exceed monthly and quarterly goals for incremental revenue growth. Provide weekly updates highlighting wins, opportunities, and competitive activity. What You'll Bring 2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries. Proven record of success upselling, cross-selling, or expanding services within an existing customer base. Exceptional relationship-building and consultative selling skills. Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike. Self-starter with a hunter's mindset and a passion for achieving measurable results. Valid driver's license and clean driving record. Proficiency with CRM systems, Microsoft Office, and route-management tools. How You'll Be Measured Incremental revenue growth (upsell/cross-sell) Product placement growth per account Share-of-wallet expansion Number of qualified opportunities identified and closed Customer visit frequency and engagement quality Why You'll Love It Here Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE). Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence. Supportive leadership, extensive training, and the freedom to own your territory. The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.

The Institution for Savings, one of the oldest and most successful community banks in the region, is seeking a full-time Loan Servicing Representative to work with our Commercial and Residential team at the Bank's Newburyport Lending. Duties include but are not limited to: Loan Set Up Payment Processing Tax & Insurance Processing Payoff/Discharge Processing Construction Loan Processing Post-Closing Review Quality Control HELOC Renewals/Extensions Investor Reporting File Maintenance Respond to Customer Calls/Emails Payment Portal Review This position is full-time with fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; and generous vacation and paid-time off. The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF

Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Part-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits

The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work. Job Description We are seeking an enthusiastic, self-motivated team player who is able to thrive in a fast-paced office environment. The Billing Specialist is an integral part of our billing team, providing financial, administrative, and clerical services to ensure accuracy and efficiency within the accounting department. Being a professional services AEC firm, we work with our clients on a billable project basis. The overall scope of the role includes client project setup, billing, client record maintenance and client project reporting. What You'll Do - more specifically Establish new client project records in the accounting system. Accurately prepare and send client invoices. Interact with internal and external resources to resolve client billing discrepancies. Review client records and project financial data to ensure completeness and accuracy. Work closely with VERTEX Project Managers on contract administration. Provide support to other departments regarding accounting procedures and requirements. Maintain data accuracy and integrity. Create and distribute billing reports. Assist with special projects as needed. Qualifications High school degree or equivalent, Bachelor's degree preferred, but not necessary. 1-3 years of general accounting experience preferred. Knowledge of general accounting procedures and related computer applications. Proficient in computer data entry and management (speed and accuracy). Strong organizational skills with the ability to manage multiple competing priorities effectively. Dependable: takes ownership of work and ensures completion by deadlines. Ability to work independently and in a team environment. Knowledge of Deltek Accounting and MS Office a plus. Additional Information The pay rate for this role will be between $25 - $30 per hour. All your information will be kept confidential according to EEO guidelines. VERTEX offers a solid total compensation package including base salary and discretionary bonus plan. We also offer a robust benefits package including, healthcare (with multiple plan options) and dental; Company-paid Life Insurance, Short Term Disability, and Long-Term Disability. We offer a 401k plan with immediate match and vesting, Flex Spending Account, Employee Assistance Program, and other perks. We provide a generous paid time off plan for eligible employees including 15 days of vacation, 64 hours of sick time, and 9.5 paid holidays (prorated for eligible part-time employees). Our “Lifetime of Learning” program also offers tuition reimbursement and additional support for pursuing advanced education, to help employees grow their skills and careers. VERTEX is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require assistance to complete any part of the application process, please contact our Recruiting team at [email protected]. NOTICE TO THIRD PARTY AGENCIES: Please note that VERTEX does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! We are looking for a customer-focused and detail-oriented Billing Coordinator to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience. Key Responsibilities Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls. Provide timely, accurate, and professional responses while meeting individual and team service level expectations. Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments. Create credits and update customer account balances in accordance with internal approval policies. Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience. Maintain accurate and up-to-date customer account information within financial systems. Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience. Support additional administrative and operational tasks as needed to support the Finance Operations team. Qualifications 1-3 years of experience in customer support, billing, accounts receivable, or a related role. Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Strong customer service mindset with excellent written and verbal communication skills. High attention to detail and the ability to manage multiple customer requests in a fast-paced environment. Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism. Eagerness to learn new systems and processes, with a proactive and dependable work style. Proficiency in Microsoft Excel; experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range$43,000-$54,000 USD Working at CarGurus We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

About Your Future with Service Partners Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a Company Vehicle, a valid driver's license will be required. 1- 2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements Able to lift 50 lbs. unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence : minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Service Partners is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a Patient Accounts Billing Representative. Follows department and payer processes to ensure all claims are submitted in a timely and accurate manner. Analyzes and reviews outstanding accounts receivables. Prepares appeals and corrected claims within payer guidelines for resubmission in order to maximize reimbursement. Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service. Prepares claim data according to department and payer regulations in order to produce a “clean” claim. Prepares, reviews and transmits claims timely to payers, works EDI rejections. Posts charges, payments and denials in practice management system accurately. Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable. Reports unusual trends to supervisor. Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction. Processes insurance and patient refunds as necessary. Answers patient and department calls. Assist in telephone inquiries regarding patient statements. Establish payment arrangements when appropriate. Reconcile all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture. Identify and correct any discrepancies prior to opening any future batch. Qualifications: 1-2 years of medical billing experience, or medical billing certification Knowledge of CPT, ICD10 coding and compliance preferred. Familiar with Medical terminology Combination of education and equivalent experience will be considered. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Residency Requirement Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements. Performs general administrative and customer service duties and all other related work in order to fully support the daily operations of the Account Services Department within the Commission; ensures organizational efficiency in the application of prescribed policies, procedures, and methods. Responsibilities Essential Functions: (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters. Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications. Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures. Prepares and process forms and correspondence. Types, files, coordinates, and maintains various manuals and automated filing systems. Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases. Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases. Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns. Processes all meter reading activity reports and billing information using system software. Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments. Transmits and receives information and instruction via radio and telephone. Opens and closes work orders. Answers telephone and directs calls using automated switchboard equipment. Performs similar or related work as required, directed or as situation dictates. Qualifications Recommended Minimum Qualifications: Education, Training and Experience: High School Diploma or equivalent required. One to two (1 - 2) years of customer service or similar experience, preferably in the public sector working with local government. Any equivalent combination of education, training, and experience. Knowledge, Ability and Skill: Knowledge: Familiarity with basic office procedures; working knowledge of MS Office applications including Outlook; working knowledge of departmental policies and procedures. Ability: Communicate effectively and tactfully with staff and the public; compose correspondence; prioritize and complete multiple tasks at one time with frequent interruptions; operate a computer with intermediate MS Office skills; manage databases as required by the position; create spreadsheets and maintain records; use telephone system. Skill: Excellent customer service skills; strong organizational skills; skills in all of the above listed tools and equipment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to work at a desk and is regularly required to convey information to employees and the public and move about inside the office to access file cabinets and office machinery. The employee must occasionally lift and/or move objects weighing up to 10 pounds, such as supplies, folders, and books. Certain tasks require the ability to view computer screens for extended periods of time. Supervision: Supervision Scope: This position performs various duties requiring a thorough knowledge of departmental operations and the ability to complete assigned tasks according to established procedures and protocol. Supervision Received: Works under the general direction of the Supervisor of Collections/Customer Services and in accordance with applicable Massachusetts General Laws, city policies and relevant state, federal, and local regulations and standards. Follows established work plan and completes work in accordance with established departmental policies and standards; issues are referred to supervisor. Supervision Given: None. Job Environment: Work is performed under typical office conditions; work environment is moderately noisy. Operates computer, calculator, copier, facsimile machine, and other standard office equipment. Contacts are by phone, through correspondence, and in person; they generally consist of an information exchange dialogue, discussing routine and semi-complex issues. Errors could result in delay of department services and have legal and/or financial repercussions. Affirmative Action/Equal Employment Opportunity Employer

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description In need of a Credit Analysts having wholesale/commercial collections is key, but willing to consider candidates with Consumer Collections experience. We are NOT in need of Accounts Payable Specialist, nor Accountants, but someone who has worked with Collections dealing with products. This is not someone who has worked in banking, insurance, or the medical industry but someone who can work with customers/clients dealing with collections on products. RESPONSIBILITIES • Will be completing collections calls • Deduction resolution • Interfacing with customers • Interfacing with Sales and Customer Service • Portfolio Management • Interfacing with Cash Application Team in Mexico • Completing Reconciliations • Will utilize Excel to create statements and files from SAP • Excel is a MUST and SAP is highly preferred • Looking for someone having 3-5 years experience. • Needed ASAP Qualifications “HIGH SCHOOL DIPLOMA/GED REQUIRED. MUST BE VERIFIED THROUGH THE INSTITUTION OR A COPY OF THE CERTIFICATE MUST BE ON FILE” Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Performs clerical activities including data entry, word processing, water and sewer use billing, abatement preparation, telephone answering, and complaint resolution. Job Title: Water Billing Temp Performs clerical activities including data entry, word processing, water and sewer use billing and abatement preparation, telephone answering, and complaint resolution. Essential Elements: As required, operates multi-line telephone to receive incoming calls. Screens and directs calls to proper section or person. Takes and/or relays messages. Attends counter and answers billing and other questions and inquires. Data enters water and sewer usage, approved abatements, customer Information and changes, updates computer and hard copy files. Assists in calculating and processing abatements requests. Ensures approved abatements are sent out and recorded. As required, prepares a variety of daily, weekly, monthly or periodic reports. y be required to perform other departments data entry/retrieval and filing and record intenance. Follows and adheres to department, City and other government rules, regulations, policies and procedures. Qualifications: At a minimum, the candidate should have some customer service, billing, computer and telephone experience. Additionally, it is desirable if they have any MUNIS and/or government experience.

Guardian Angel Senior Services is a family-owned Home Care Agency in business for 22 years. Our growing company is looking for support in our Fiscal Department. Basic FunctionThe Billing Specialist is responsible for all aspects of billing, payroll, grant report entry, and ensuring operational effectiveness by implementing new technologies. Additional miscellaneous tasks, and projects, as needed. Responsibilities: Serve as primary biller for assigned Aging Services Access Points Create/Save/Upload billing reports/Files Investigate and correct, when applicable. pre-billing errors. Confirm all reports balance prior to creating files for submission Create billing claims and correspondence. Working with Wellsky on a regular basis Make corrections on billing spreadsheet, coversheet, Generations and Wellsky, when able, e-mail appropriate staff for assistance with remaining errors Run Timesheets E-mail error log and coversheet to ASAP Continuously follow up on error correction progress Confirm Generations Billing report equals final billing numbers from ASAP or Wellsky Service delivery report Save final Service Delivery Report to appropriate ASAP file Provide consulting services on matters related to billing. Always maintains the confidentiality of patient and organization information. Qualifications Ability to work independently, while meeting company deadlines Ability to manage multiple projects, prioritize, and multi-task Commitment to completing tasks Excel at operating in fast paced environments Excellent people skills, open to direction and collaborative work style Must have strong verbal and written communication skills Knowledge of QuickBooks a plus Other Skills: Technical Communication Customer Relations Customer Service Diplomacy Filing MS Office Negotiations Organization Planning Professionalism Project Management Presentation QuickBooks Time Management Typing Skills Sales Education/Training Experience Prior home care experience required. Prior billing / payroll experience required.Apply Today! Submit Resume for Consideration Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

We are seeking business-oriented, customer service driven professionals to provide high quality service to our customers. As a Government Billing Specialist, you will be responsible for helping the Government Premier Team and Government Contract Team to maintain the high level of billing and invoicing accuracy that Granite is known for. You will be required to receive GSA clearance which will allow you to audit and implement billings for customers under this Federal contract. Duties and Responsibilities: A Government Billing Specialist is tasked with preparing for and helping manage Granite's day to day Government billing inquiries, that stem from the Government Contract team, Sales Team, Government Premier Team and Customers directly; this requires one to be able to problem solve independently and timely. You will also assist in the resolution of disputes and answer customer inquiries as they arise; whether this is through email or over the phone. This would include being able to decipher and interpret Government contracts. Along with helping answer the day to day inquiries you will also be responsible for tracking contracts, stipulations, custom reporting, and customer invoicing and portal uploads. Required Qualifications: * Bachelor's Degree * Intermediate to advanced knowledge of Microsoft Excel and MS Access. * GSA Clearance - not required in order to apply, but must be cleared in order to be a permanent employee * Analytical * Highly organized * Excellent written and verbal communication * Minimum 1 year of customer service experience * Ability to work in an evolving, fast-paced environment with strict deadlines Preferred Qualifications: * Excellent customer service skills both verbal and written * Ability to work under pressure * Ability to meet deadlines * Excellent problem-solving skills * Ability to work independently without the need of micromanagement * Strong multi-tasking and organizational skills * Excellent interpersonal and communication skills * Sales Force experience Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Rockland Federal Credit Union (RFCU) is searching for a Collections Specialist II. Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, performing all tasks in accordance with regulatory standards and Credit Union policies and procedures. Key Responsibilities: * Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction. * Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale. * Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery. * Orders and tracks vehicle titles throughout the repossession and sale process. * Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds. * Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset. * Contacts insurance agencies to facilitating insurance proceeds for total losses. * Collects on past due excise tax payments and toll violations on Leased vehicles * Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed. * Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members. * Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet. * Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes. * Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans. Qualifications: * High school diploma or equivalent. * 3+ years collections experience required, preferably in a credit union environment. * Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization. * Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems. * Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines. * Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws. * Demonstrated skills in member service, dispute resolution and negotiation. Work Schedule and Benefits As a Collections Specialist II, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday every 6-8 weeks. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $26.40 - $33.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Monday through Friday 8:30am - 5:00pm

The Cellular Therapies Donor Services Specialist facilitates allogeneic donor identification and collection processes on behalf of adult and pediatric patients undergoing a stem cell transplant or other Cellular Therapy, including standard of care and clinical research therapies. This position is responsible for initiating and managing the search for suitable donors, coordinating donor testing and collection, donor product acquisition, and ensuring a smooth and effective process for both the donor and recipient. The role requires collaboration with multidisciplinary care teams, and donor registry organizations, as well as attention to detail, organization, problem-solving and effective communication. The specialist is responsible for the analytical, logistical, and administrative aspects of donor services, ensuring compliance with regulatory standards and supporting overall operations of the Cellular Therapy department. The Cellular Therapies Donor Services Specialist position is a full time position, Monday through Friday with some on-call required. The position is hybrid, requiring 2 to 3 days on-site at the Longwood Medical area. DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Identify suitable donor options for patients through family and/or donor registries, including domestic and international sources. Assess patient needs, therapy plan, and timing to ensure alignment with donor plan. * Responsible for comprehensive understanding of HLA donor search algorithms and other non-HLA factors, such as ABO, age and CMV status. * Analyze donor searches and apply current donor selection algorithms and strategies. * Responsible for the facilitation of the work up, collection, and acquisition of the stem cell product. * Perform product labeling verifications and courier hand off for donor registry. * Serve as donor advocate and primary point of contact for potential donors, providing ongoing support throughout the process. * Manage donor evaluations, including medical assessments and laboratory testing. * Provide comprehensive education to donors about the donation process, potential risks, and benefits. * Register donors in EMR and assign appropriate insurance coverage for accurate billing. * Conduct donor health screening (advanced). Collect donors' medical health history information and assess medical conditions and non-medical factors to determine further donor participation. * Manage donor testing (blood typing, HLA typing, and physical exams) to assess suitability. * Coordinate and schedule bone marrow or stem cell collection procedures, working with multidisciplinary care teams and donor registries. * Monitor the status of the donor collection process, ensuring that all necessary documentation and regulatory compliance requirements are met. * Attend Bone Marrow Harvest Procedures to ensure all procedures and documentation are competed accurately. * Ensure all necessary donor documentation is submitted and processed in a timely manner. * Manage the analytical, logistical, and administrative Donor Services operations of allogeneic donor cellular therapies. * Utilize critical thinking and solution-based approaches to address situations and navigate the nuances of each individual case. * Act as the liaison between transplant center, donor registries, donors, recipients, facilities, and the clinical transplant team. * Develop timetables with the clinical team to support the patient and donor's progress through complex therapies. * Provide timely updates via email or in weekly clinical review meetings to the transplant team regarding donor status including progress, challenges, and adjustments. * Ensure compliance with all regulatory bodies (e.g., FDA, AABB, FACT, NMDP) related to donor screening, collection, and processing. * Collaborate with multidisciplinary teams to optimize outcomes and support operational improvements efforts. * Maintain databases and systems related to donor information, ensuring accuracy and confidentiality. * Triage cases in a time sensitive manner, which may be subject to emergency contact of clinical team. Qualifications Minimum Education: * Associates Degree required. Minimum Experience: * 2 years of experience in a patient care, healthcare administration, or clinical operations role in a complex healthcare environment required. Preferred Qualifications: * Bachelor's Degree in Healthcare Administration, Health Sciences or similar field strongly preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Knowledge of FACT, NMDP & DFCI donor testing requirements and procedures, as well as donor suitability and eligibility. * Comprehensive knowledge of HLA typing, HLA antibody and donor search algorithms. * Excellent verbal and written communication skills to effectively interact with healthcare professionals, patients, and donors. * Demonstrated ability to work in highly regulated environments, following strict guidelines, such as clinical trials or complex medical systems. * Ability and willingness to work effectively in a collaborative interdisciplinary team model. * Must be detail-oriented with strong problem solving and decision-making skills. * Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment. * Compassionate and empathetic approach when engaging with donors and their families. * Knowledge of regulatory guidelines related to bone marrow donation and transplant processes. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Ability to always maintain confidentiality and professionalism. * Willingness to engage in efforts to support an inclusive culture and workplace. * Proficient in DFCI/BWH/CHB clinical systems as applicable to the position. PATIENT CONTACT: Yes - all ages. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $30.58 - $36.20 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Collections Analyst needs 3+ years experience Collections Analyst requires: Collections experience AR Collect and reconcile receivable balances for existing customer base, driving the balance through to resolution and ensuring that billing is accurate going forward. Audit lease documents or purchase orders to validate billing, identify necessary billing adjustments and complete paperwork to support changes. Initiate telephone contact and maintain proper follow up with assigned customer(s) and initiate timely escalation for Supervisor review when needed. Administer past due or default notices and work with department management to decide if account should be written off, taken to litigation or sent to collection agency. Maintain current collection notes at the contract, parent, or transaction level

Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by phone, email or mail Customer account maintenance Opens new accounts Month end credits and adjustments Assist with cash receipts, as needed Billing support, as needed Crosstrain in related areas to provide support when needed Other administrative tasks and special projects, as needed

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Collection Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital. Essential Functions: * Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances. * Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims. * Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances. * Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives. * Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission. * Assist patients in understanding their medical bills, insurance coverage, and payment options. * Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies. Justification Justification MGB Enterprise is hiring an exceptional Customer Service Professional for our Team! Qualifications * High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred * Collections Experience 1-2 years preferred Knowledge, Skills and Abilities * Knowledge of medical billing processes, insurance claim submission, and reimbursement principles. * Familiarity with insurance plans, government programs, and their billing requirements. * Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues. * Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances. * Attention to detail and accuracy in recording collection activities and maintaining documentatio Additional Job Details (if applicable) Working Conditions Required * Monday through Friday, 8:00am to 4:30 pm ET schedule * Quiet, secure, stable, compliant work station required Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.79/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Description Join Our Team as a Collections Representative I Location: Lawrence, MA | Full-Time Are you skilled at problem-solving and passionate about helping members find solutions to financial challenges? BrightBridge is looking for a bi-lingual Collections Representative I to join our team. In this role, you'll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations. Your efforts will help protect the Credit Union's financial health while maintaining positive member relationships. Why You'll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization The satisfaction of making a real difference in your community every day What You'll Be Doing (Your Responsibilities) Reviews and documents status of accounts and initiates telephone contact on delinquent loans. Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected. Prepares correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email. Answers incoming member or member-related contacts (phone calls, emails, etc.), work Collection queues and make outbound member calls. Utilize Collections system to document accurately. Conducts skip tracing as necessary to obtain contact information to contact delinquent/defaulted members. Establishes and monitors payment plans whenever possible. Makes effective use of collection tools and delinquent loans activity reports. Determines reasons for delinquencies and works towards permanent solutions and minimizes losses by early actions. Maintains strict adherence and compliance to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions. Exercises appropriate telephone etiquette, reviews accounts for possible rewrite or temporary modification. Revokes ATM/Debit cards and places and removes holds on accounts. Follows detailed and standardized procedures in performing routine collection operations and performs a variety of support duties related to the collection function. Works with all departments to ensure collection problems are resolved in a timely manner. Participates in department projects. Researches and addresses credit reporting disputes either direct from members or through e-Oscar and maintains dispute logs as needed. Recommends accounts for charge off and legal action. Sends accounts to outside collection agencies and/or attorneys as directed by supervisor. 13. Performs additional duties as requested. What We're Looking For (Your Qualifications) High school education or equivalent is required. Previous experience in a call center and/or financial institution preferred. Excellent telephone and communication skills required. Minimum of two to three years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred. Experience successfully utilizing various computer programs including MS Office. Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity. Bilingual preferred