Collections representative jobs in Malden, MA - 930 jobs

Licensing & Invoicing Specialist We are currently seeking candidates for a Licensing & Invoicing Specialist role with a leading enterprise software company based in Boston, MA. The Licensing & Invoicing Specialist will be responsible for reviewing and processing software license orders, renewals, and professional services, as well as ensuring accurate invoicing and compliance. The ideal candidate will be located in the Boston, MA area and have 2-3 years of accounts receivable, order review, or licensing fulfillment. This is a 3+ month contract-to-hire position paying between $30-$36/hour (depending on experience). This role supports a fully remote work model with west coast hours (11:00am-7:00pm / 8:00pm EST). Responsibilities: • Review and process incoming orders for software trials, new license purchases, renewals, and professional services. • Provide backup order review support to the EMEA region as needed. • Execute order terms and specifications to ensure timely and accurate license fulfillment for customers, distributors, and resellers. • Validate customer license entitlement terms and invoicing data within Salesforce. • Facilitate license exchanges and returns. • Troubleshoot order and fulfillment issues within SLAs, escalating as appropriate and managing through resolution. • Identify and escalate potential contractual or compliance risks. • Collaborate with Sales Operations and cross-functional teams to document, develop, and improve policies and procedures. • Contribute to product packaging and fulfillment configuration from concept to back-end implementation. • Post sales orders and send invoices to customers. • Support management's collection efforts for aged receivables and monitor accounts with collection risk. • Resolve inquiries from the Accounts Receivable and Licensing helpdesk with internal and external stakeholders. Qualifications: • 2-3 years of experience in accounts receivable, order review, licensing fulfillment, or general accounting. • Experience in the enterprise software industry (SaaS or on-premise) preferred. • Familiarity with basic contract terminology is a plus. • Some post-secondary education preferred, or equivalent combination of education and experience. • Strong customer service orientation, professionalism, and communication skills. • Excellent business judgment, critical thinking, and problem-solving abilities. • Ability to work independently in a fast-paced environment while collaborating across teams and time zones. • Experience using Salesforce CRM required; Sage Intacct a plus. • Detail-oriented, proactive, and capable of multi-tasking and prioritizing effectively. For immediate consideration, interested and qualified candidates should send their resume to Jackson at ********************

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred

Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

Job DescriptionDescription: Loan Services Representative DEPARTMENT: Lending FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed. ESSENTIAL FUNCTIONS: Provide loan service support to all members. Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate. Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include: Review loan files for compliance with Credit Union policy and state and federal regulations. Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary. Maintain recorded documents and original loan notes. Verify proper entry of loan information in the Core System Remit and track all recording documents for perfecting collateral liens. Track homeowners and vehicle insurance policies through the applicable third parties Process Escrow payments for real estate taxes and conduct Escrow Analysis Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions. Assist with administering the Credit Union's overdraft program. Support collection efforts to include: Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions. Review mail log to verify receipt of promised amounts. Send and record evidence of collection notices and letters sent to debtors. Process collection payments and recovery amounts. Process repossessions and foreclosure. Prepare collection and overdraft reports as instructed. Complies with all applicable federal, state and local regulations. Maintain job knowledge and skill level needed to meet the requirements of the position ADDITIONAL RESPONSIBILITIES Perform all other necessary duties, as required for Loan Services Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager. Maintains a required level of quality and quantity of work. Works within procedural limits of position. Ensure credit union confidentiality. Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations PHYSICAL DEMANDS: Hand dexterity required to operate computer terminal and/or related equipment. Eye coordination required to operate computer/teller terminal. Sitting at desk or computer workstation for periods of time. Travels to Credit Union facilities/locations as required. Bending and stretching in work area. Speak and listen to members and explain credit union services. This position description covers the more prominent duties performed, and is not limited to other work duties that may be assigned. Requirements:

Job Description Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore what's next with us at novabiomedical.com or aicompanies.com About the role The Collection Specialist is responsible for the collection of accounts payable from a portfolio of Domestic and International accounts/ customers. If you're passionate about account collections and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today! What you'll do Collection of a portfolio of Domestic and International accounts via telephone and written communication - main responsibility daily Establishes payment plans for customers Utilize Dun & Bradstreet Credit Reports, Trade References and Financial Statements to evaluate credit worthiness of potential customers and approve credit Interact with external customers both via phone and in writing as well as Nova's Order Services and Technical Service Departments Monthly Cash Forecast What we are looking for in you SAP experience preferred Epicor experience preferred Intermediate Computer skills (Excel & Word) Epicor experience also preferred Credit & Collection experience Customer Service skills Problem solving skills High School Diploma, some college preferred 3-5-year collection experience Physical Requirements for this role include: Typical office environment. Ability to remain in a stationary position, often standing or sitting for prolonged periods. Alternating between standing. May require occasional lifting/carrying up to 20 pounds. Keyboarding and other repetitive motions that may include the wrists, hands, and/or fingers. Near visual acuity to work on a computer monitor for extended periods. The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical Flexible Medical, Dental, & Vision Coverage Competitive 401k company match Bonus Program, Generous PTO and paid holidays Generous Tuition reimbursement Hybrid and flexible work arrangements (job specific) Professional development, engagement and events Company marketplace for lunch and snacks! (location specific) Company subsidized cafeteria (Waltham) Work Location: On-site in Waltham, on site at Norwood site location as needed Schedule/Hours: Monday to Friday, 8:30am - 5pm Targeted Salary Range: $72,500 Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education. EEO Statement: Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Privacy policy *******************************************************************

The Collections Specialist is an integral part of the Accounting Team responsible for Client Collections, Accounts Receivable, and Project Assistance to the Accounting Department. Utilizing exceptional communication, customer service, and critical thinking skills to make a positive impact on results. As a key member of our team, the Collections Specialist is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company

About Qt Want to hear a secret? Qt is everywhere. Our scalable and reliable software tools power billions of devices and applications worldwide, transforming complexity into clarity and enabling innovation at a scale. From smart devices to critical systems, our technology is behind the experiences people rely on every day. We're a global team driven by curiosity, collaboration, and a shared mission to build what matters. Qt is where software excellence begins-and where your next chapter starts. About the Role We are looking for a self-driven Finance / Collections Specialist to join our team! Your main responsibilities will be to contact customers and collect past due invoices and manage sales and use tax activities. We especially appreciate the habit of working in the customer interface, as well as the courage and desire to be in contact with customers both by phone and e-mail. You are responsible and self-initiated in your work but also enjoy working as part of a larger team. This is a hybrid role based in Boston, MA. What You'll Do Collection of Past Due Invoices (40%) * Monitor accounts to identify past due invoices on daily basis * Contact customers regarding past due invoices following a multi-step process and schedule * Update collection notes in Salesforce * Report on collection activity and accounts receivable status * Provide supporting documentation related to the past due invoices * Occasionally assist with international collections * Work with third party collection agencies when needed Customer Sales and Use Tax Compliance (40%) * Communicate with customers regarding their disposition on state sales and use tax disposition * Obtain documentation from customers relating to their disposition (exemption certificate, direct pay, instruction to invoice tax, etc.) * Update and maintain sales and use tax status in Avalara system * Monitor for expiring documentation and obtaining updated documents Other Administrative Functions (20%) Assist with Customer Information Forms * Complete requests for information from customers including questionnaires, W9, certifications, update requests, etc. * Work with other departments and subject matter experts to answer technical specific questions Assist with responding to customer cases in Salesforce and via email * Forwarding purchase orders to account managers, invoicing questions, order confirmations, account updates, etc. Back up for order processing and invoicing * Process orders through Salesforce order processing system * Submit invoices according to purchase order instructions (email, postal mail, supplier web portal) What You Bring to the Table * 5+ years' experience in a fast-paced administrative environment * 2+ years of accounts receivable and collections experience ideally within a software company * Organized and ability to prioritize and multi-task * Experience with Microsoft programs (Excel, Word, Outlook, Teams) * Experience with Salesforce and NetSuite is required * Experience with Avalara is a strong plus * Strong written and verbal communication skills * Ability to work independently as well as part of a group The Qt Company offers competitive compensation and an excellent benefits package and is committed to fair and equitable employment practices. EOE. We support pay transparency: for all the roles at Qt we publish the salary ranges in our job ads in compliance with Massachusetts law. Please note that the final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, dental, vision, and dependent care, flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and 401(k). In addition to elective benefit options, benefited employees receive paid time off and 12 paid holidays each year. Pay range for this position is $88,000-$132,000 USD Are You Our Next Qtie? We believe work should support your life, not the other way around. That's why our benefits are designed to be flexible, inclusive, and meaningful across every stage of your journey. From wellbeing and growth to celebrating life's big (and small) moments, we invest in what matters to you-wherever you are. * Flexibility You Can Count On We offer hybrid working options and flexible hours, empowering you to balance your personal life and professional goals - because life outside of work matters, too. * Meaningful Wellbeing Support From mental health resources to physical wellness programs, we offer practical, accessible support tailored to your local context. * Opportunities to Grow Whether it's on-the-job learning, mentorship, or access to international projects, we invest in your development so you can take your career where you want it to go. * Inclusive by Design You'll join a team that values diverse perspectives, fosters collaboration, and creates space for everyone to contribute and feel connected. * Rewarding Your Impact Our compensation and benefits packages are competitive, regularly reviewed, and locally relevant-so your hard work is recognized, wherever you are. Show Up as Yourself at Qt At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disability, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply - we welcome you as you are. We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly, about yourself. About Qt Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment. Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, we have nearly 1000 Qties globally. To learn more, visit ********* Candidate privacy notice

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications The Billing Coordinator researches in a fast-paced office environment for High Volume National Accounts the necessary documentation for consolidated billing activities while ensuring its accuracy, accountability and timeliness to the customer. Ensures pertinent information is included where required. Coordinates weekly sorting and distribution of daily invoices. Coordinate monthly sorting and distributing of escalation reports and consolidated invoice. Communicate with Collectors and National Account Managers. Develop reports for customer needs. Other duties as assigned. Additional Information $18/hr 3 months

The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office. Collections Specialist Responsibilities: Resolve insurance related billing issues with patients and/or insurance carriers Handling of high call volume Serve as primary representative for patient inquiries/calls Communicate effectively both orally and in writing Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans Possess basic understanding of government and commercial insurance and Credit & Collections policies Identify the need and request rebills to insurance Handle highly confidential information with complete discretion Maintain confidentiality of patient information while on the phone or in-person Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net Alert Revenue Cycle Manager about potential problems that could affect collections Meet productivity goals/benchmarks as set and communicated by the manager Utilize available sources to obtain updated info and reissue correspondence Additional projects and responsibilities may be assigned permanently or on an as needed basis Collections Specialist Qualifications: Working knowledge of Microsoft Office, including Excel, Word is a must Strong communication, problem solving and analytical skills required Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required Outstanding customer service and phone skills Previous collections or customer service experience a plus Knowledge of HIPPA and healthcare policies a plus High School diploma or GED required Fluent in Spanish a plus, but not required Must be positive and maintain professional demeanor at all times Familiarity with Medicaid and Medicare guidelines Ambulance billing experience a plus 3-5 years Accounts Receivable follow up experience About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center. While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Full-time Description Double E Group is a modern manufacturing company for people who care about precision, consistency, and showing up strong every day. Our climate-controlled facility is designed for comfort and performance, and our work environment reflects discipline without drama. We offer generous benefits, dependable leadership, and a culture that rewards accountability and craftsmanship. This isn't a stepping stone-it's a place to build something solid, with people who take the work seriously. Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers while maintaining positive and professional client relationships. This role includes contacting clients regarding overdue payments, utilizing customer payment portals, resolving billing discrepancies, negotiating payment arrangements, and maintaining accurate account records. The Collections Specialist actively works to reduce delinquent accounts and ensure timely payments in accordance with company policies and procedures. The ideal candidate demonstrates strong communication skills, attention to detail, and a solid understanding of credit and collections processes. This position may also perform other related duties as assigned. Key Responsibilities Contact customers via phone, email, written correspondence and customer payment portals to collect overdue payments Review aging reports and prioritize collection efforts Investigate and resolve billing discrepancies and payment disputes Negotiate payment plans and settlements in accordance with company policies Maintain and Update customer account records accurately Monitor customer credit limits and recommend account holds or escalations when necessary Prepare reports on collection status and account performance Provide support on finance team and company projects as needed, including cross-training in daily clerical finance functions to ensure coverage and continuity Requirements Required Qualifications High school diploma or equivalent (associate or bachelor's degree preferred) 3-5 years of experience in collections, accounts receivable, or a related role Strong verbal and written communication skills Proficiency in Microsoft Office, especially Excel Ability to handle difficult conversations professionally and tactfully Excellent organizational and time-management skills Preferred Qualifications Experience with accounting or ERP systems (e.g., Visual, SAP, Oracle, NetSuite) Experience with customer invoicing and payment portals (e.g., Coupa, Ariba) Knowledge of credit and risk assessment practices Familiarity with commercial or consumer collections Skills & Competencies Negotiation and conflict resolution Attention to detail and accuracy Customer service mindset Analytical and problem-solving skills Ability to work independently and meet deadlines Salary Description starting at $30 an hour

JOIN OUR TEAM AS A HOSPITAL COLLECTION SPECIALIST! Status: Full-Time (On-site only - no remote) Bonus Opportunity: MONTHLY INCENTIVE ELIGIBLE Your Work Matters How will you make a difference? This Hospital Collection Specialist is responsible for posting all payments received from patients, insurance companies and third parties and will document payments into the patient accounting system. The position is located in a central business office environment for a freestanding psychiatric hospital organization. The Hospital Collection Specialist is responsible for assisting with the timely follow-up and collection of behavioral health and chemical dependency claims for Inpatient and Outpatient levels of care to ensure the reimbursement of claims from various insurance companies. PRIMARY RESPONSIBILITIES Pull remits manually and electronically for deposits daily. Accurately post payments and/or denials via ERA, EFT, and paper remits appropriately to accounts and balance payments posted back to the original deposit amounts. Identify payor issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management. Maintain and balance cash log daily to treasury. Researches and resolves unapplied and/or unidentified cash receipts. Identifies allowances, deductibles and co-insurance and ensures accurate posting. Scans and uploads supporting documentation as needed. Investigates all insurance recoupments to determine if they are correct or need to be appealed. Runs electronic deposit reports and processes payments. Review and interpret insurance carrier explanation of benefits (EOB) to post appropriate payment and denial codes. Enter/correct charges for outpatient services. Code and post all receivables from insurance companies, and third-party payors on patient accounts. Identify payor issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management. Performs account follow-up on outstanding balances and takes the necessary action for account resolution in accordance with established federal and state regulations. Ensure the coordination of claim activities on various insurance portals and via phone to check claim status and resolve claim issues. Assist to resolve credit balances with insurance company & patients. Research and resolve insurance denials. Maintain third-party logs. Assist daily with benefit verifications for all new admissions as well as in-house patients. Able to read and understand an EOB. Your Experience Matters What we're looking for: Education & Licensure (if applicable): High school graduate or equivalent preferred. Experience: A minimum of one (1) years' experience in facility billing experience with knowledge of Medicare DDE and computerized systems strongly preferred, or related field, or any combination of education, training, or experience in a health care business office environment. Experience with insurance billing, computer and business software programs (Excel) preferred. Additional Skill Requirements: Knowledge of Microsoft Office including word, excel, and outlook. Excel-lent communication skills and a professional demeanor is needed. Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast-paced environment. May be required to work occasional overtime and flexible hours. Your Care Matters What we provide for our team: 401(k) + matching Health insurance 100% company-paid life insurance coverage up to 2x your annual salary Vision insurance Dental insurance 100% company-paid long term disability insurance Paid time off Paid holidays Cafeteria on site + discounted meals Employee engagement events Employee assistance program Employee recognition program Free parking What sets us apart? Career & training development opportunities Dynamic and inclusive work environment Engaged management team dedicated to your success A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine. Compensation: This is a full-time role and the expected compensation range is $24.00 - $28.00 hourly and a monthly incentive bonus plan! We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Hospital Collection Specialist! Qualifications Get to know us Outstanding Care, Compassionate People, Unparalleled Service Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)! Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication. At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay. Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine. To learn more about HBM, visit us at: ********************************************** TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S. Individuals Maintaining Positive Attitude and Commitment To Service At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Full-time Description Loan Services Representative DEPARTMENT: Lending FUNCTION Under the general supervision of the Consumer Lending Manager and Loan Services Supervisor, performs a variety of duties related to the servicing of all consumer, business and mortgage loan products and provides collection support as needed. ESSENTIAL FUNCTIONS: Provide loan service support to all members. Resolve questions and complaints to resolve billing and payment discrepancies; recommend corrective action where appropriate. Review system reports daily, weekly, monthly or as instructed by the Loan Services Perform loan servicing functions to include: Review loan files for compliance with Credit Union policy and state and federal regulations. Prepare reports of exception items and maintenance issues and verify that corrective action has occurred as necessary. Maintain recorded documents and original loan notes. Verify proper entry of loan information in the Core System Remit and track all recording documents for perfecting collateral liens. Track homeowners and vehicle insurance policies through the applicable third parties Process Escrow payments for real estate taxes and conduct Escrow Analysis Maintains accurate records of collection activity on delinquent accounts, including all action taken, record dates, times and synopsis of discussions. Assist with administering the Credit Union's overdraft program. Support collection efforts to include: Maintain accurate records of collection activity on delinquent and charged off share and loan accounts, including all action taken, record dates, times, and synopsis of discussions. Review mail log to verify receipt of promised amounts. Send and record evidence of collection notices and letters sent to debtors. Process collection payments and recovery amounts. Process repossessions and foreclosure. Prepare collection and overdraft reports as instructed. Complies with all applicable federal, state and local regulations. Maintain job knowledge and skill level needed to meet the requirements of the position ADDITIONAL RESPONSIBILITIES Perform all other necessary duties, as required for Loan Services Assist in any area of the Loan Services Department as required by the Loan Services Supervisor or Consumer Lending Manager. Maintains a required level of quality and quantity of work. Works within procedural limits of position. Ensure credit union confidentiality. Participate in educational conferences, seminars and workshops to maintain knowledge of federal and state rules and regulations PHYSICAL DEMANDS: Hand dexterity required to operate computer terminal and/or related equipment. Eye coordination required to operate computer/teller terminal. Sitting at desk or computer workstation for periods of time. Travels to Credit Union facilities/locations as required. Bending and stretching in work area. Speak and listen to members and explain credit union services. This position description covers the more prominent duties performed, and is not limited to other work duties that may be assigned.

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, we re not just building instruments, we re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Nova s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore what s next with us at novabiomedical.com or aicompanies.com About the role The Collection Specialist is responsible for the collection of accounts payable from a portfolio of Domestic and International accounts/ customers. If you re passionate about account collections and want to be part of a team that is shaping the future of life sciences, we d love to hear from you, apply today! What you'll do Collection of a portfolio of Domestic and International accounts via telephone and written communication - main responsibility daily Establishes payment plans for customers Utilize Dun & Bradstreet Credit Reports, Trade References and Financial Statements to evaluate credit worthiness of potential customers and approve credit Interact with external customers both via phone and in writing as well as Nova's Order Services and Technical Service Departments Monthly Cash Forecast What we are looking for in you SAP experience preferred Epicor experience preferred Intermediate Computer skills (Excel & Word) Epicor experience also preferred Credit & Collection experience Customer Service skills Problem solving skills High School Diploma, some college preferred 3 5-year collection experience Physical Requirements for this role include: Typical office environment. Ability to remain in a stationary position, often standing or sitting for prolonged periods. Alternating between standing. May require occasional lifting/carrying up to 20 pounds. Keyboarding and other repetitive motions that may include the wrists, hands, and/or fingers. Near visual acuity to work on a computer monitor for extended periods. The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical Flexible Medical, Dental, & Vision Coverage Competitive 401k company match Bonus Program, Generous PTO and paid holidays Generous Tuition reimbursement Hybrid and flexible work arrangements (job specific) Professional development, engagement and events Company marketplace for lunch and snacks! (location specific) Company subsidized cafeteria (Waltham) Work Location: On-site in Waltham, on site at Norwood site location as needed Schedule/Hours: Monday to Friday, 8:30am 5pm Targeted Salary Range: $72,500 Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate s experience and may vary based on individual factors such as location, skills, and education. EEO Statement: Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. *******************************************************************

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Billing Coordinator needs BS/BA Degree ( Accounting, Business or Finance related concentration preferred) Billing Coordinator requires: 1+year of Finance experience preferably including any or all of the following: A/R, A/P, contracts, Sarbanes Oxley Working knowledge of on-line systems and effective Microsoft Office skills. Billing Coordinator duties: The primary function of this position is to review and validate booking packages Billing parameters will also be reviewed and updated to maximize invoicing and cash flow, and to facilitate compliance with Sarbanes Oxley and audit guidelines. --- Additional Information $25/hr 12 MONTHS

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, were not just building instruments, were powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Novas cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, were setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, were building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, youll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore whats next with us at

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Billing Coordinator needs 2-4 yrs of experience. Billing Coordinator requires: Keystrokes of 6000 with 90% accuracy. Billing Coordinator duties: researches in a fast-paced office environment for High Volume National Accounts the necessary documentation for consolidated billing activities while ensuring its accuracy, accountability and timeliness to the customer. Ensures pertinent information is included where required. Coordinates weekly sorting and distribution of daily invoices. Coordinate monthly sorting and distributing of escalation reports and consolidated invoice. Communicate with Collectors and National Account Managers. Develop reports for customer needs. Other duties as assigned. Additional Information $14/hr 12 MONTHS