Entry Level Customer Service Representative- Smithfield, RI
Collections representative job in Smithfield, RI
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect…
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Accounts Receivable Specialist
Collections representative job in Mansfield, MA
About the Company
A leading organization in the beverage distribution and supply chain industry is seeking an experienced Accounts Receivable Specialist to join its growing Finance team in Mansfield, MA.
With a 90-year legacy in the U.S. beverage market, we work with retailers and suppliers nationwide to optimize product flow, enhance relationships, and deliver efficient, reliable service.
We're a family-owned company that values teamwork, initiative, and long-term growth. Our employees enjoy a supportive environment, competitive pay, and a comprehensive benefits package including medical, dental, 401(k) with profit sharing, and tuition reimbursement.
About the Role
The Accounts Receivable (AR) Specialist will manage the full collections process, focusing on timely and accurate customer payments and wholesaler credit management. This role handles both automated and manual payment processing, monitors exceptions, and serves as the primary contact for credit and collections inquiries.
This is an excellent opportunity for someone who thrives in a fast-paced, detail-oriented environment, enjoys working with numbers, and values accuracy and customer relationships.
Key Responsibilities
Execute automated and manual payment pulls (200-300 weekly).
Set up and maintain banking and auto-pull arrangements.
Manage exceptions, rejections, and manual payment interactions.
Oversee wholesaler credit status and maintain accurate credit files.
Serve as the main point of contact for wholesaler payment and credit inquiries.
Monitor collections and follow up on outstanding balances.
Collaborate across departments to improve processes and communication.
Identify and recommend process improvements within the AR function.
Qualifications
Education: Bachelor's degree in Accounting, Finance, or related field preferred. Equivalent experience considered.
Experience:
5+ years in accounts receivable or collections.
Prior ERP experience required (MS Business Central preferred).
Skills:
Strong attention to detail and analytical thinking.
Proficiency in banking systems and financial platforms.
Excellent communication and problem-solving skills.
Organized, proactive, and adaptable to changing priorities.
Relationship-focused with strong customer service orientation.
Why You'll Love Working Here
Family-oriented, collaborative work culture.
Long-term growth opportunities.
Comprehensive benefits (medical, dental, vision, 401K, tuition reimbursement).
Opportunity to make an impact within a growing finance team.
Auto Customer Service Reps
Collections representative job in Raynham, MA
191 US-44, Raynham, MA 02767
Reconditioning TechnicianEarn up to $35 per Hour! We Pay More for Experience!Wet Sanding and Buffing Experience a Plus!
Walk-in Applicants are Welcome!
Join a team thats driven by excellenceon the road and behind the scenes.
Central Motors of Raynham and Norwood is seeking a hands-on, detail-oriented Reconditioning. We are looking for someone that takes pride in transforming vehicles to showroom-ready condition.
Ready to drive your career forward?
Apply today and become part of a team that values craftsmanship, creativity, and customer satisfaction.
Why Central Motors?
Multi-location strength: Serving Raynham and Norwood with top-tier inventory and service
Customer-first culture: We prioritize people over transactions
Growth mindset: Were always improving, and we invest in our team
Supportive environment: Professional staff, modern facilities, and a collaborative spirit
Reputation for excellence: A trusted name in the Boston area automotive scene
We Offer:
Up to $35 per hour we pay more for experience!
Medical and Dental
401(k) Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated
Career advancement opportunities
What Youll Do:
As a Reconditioning Technician:
Clean vehicles according to company standards or client specifications.
Perform detailed inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, and deodorizing interiors.
What Were Looking For:
Experience in automotive detailing or reconditioning
Strong attention to detail and time management
Ability to work independently and as part of a fast-paced team
Valid drivers license and clean driving record
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Customer Development Representative
Collections representative job in Brockton, MA
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Senior Customer Success Representative
Collections representative job in Burlington, MA
ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business.
Work with companies remotely to support Oracle HCM
Support business users by providing application support
Provide advice and training to end-users
Maintain current knowledge of relevant technologies
Understand and support all system interfaces for assigned applications
Work closely with business and vendor to tune and troubleshoot applications
Provide project support as required for system upgrades and requests for new functionality
Provide support in the area of process improvements & automations
Monitor assigned software applications, document, and analyze problems
Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring
Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases
Test, debug, implement, and document programs
Develop work plans and track/report status of assigned projects/tasks
Liaise with vendor support on all issues
Responsible for problem management activities such as issue resolution and root cause analysis
Utilize & Maintain customer tickets via internal ticketing system
Skills & Requirements:
Oracle HCM Cloud experience required
Experience with Oracle Cloud ERP is a plus
Knowledge of HR processes
Excellent interpersonal, communication and presentation skills
Self-motivated and able to plan work effort and manage priorities
Ability to effectively work in a remote model with clients and peers
Bachelor's degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
3+ years of experience in a similar role
Can be based anywhere in the US
Minimal travel may be required as per need basis
Auto-ApplyBilling Coordinator
Collections representative job in Braintree Town, MA
The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work.
Job Description
We are seeking an enthusiastic, self-motivated team player who is able to thrive in a fast-paced office environment. The Billing Specialist is an integral part of our billing team, providing financial, administrative, and clerical services to ensure accuracy and efficiency within the accounting department. Being a professional services AEC firm, we work with our clients on a billable project basis. The overall scope of the role includes client project setup, billing, client record maintenance and client project reporting.
What You'll Do - more specifically
Establish new client project records in the accounting system.
Accurately prepare and send client invoices.
Interact with internal and external resources to resolve client billing discrepancies.
Review client records and project financial data to ensure completeness and accuracy.
Work closely with VERTEX Project Managers on contract administration.
Provide support to other departments regarding accounting procedures and requirements.
Maintain data accuracy and integrity.
Create and distribute billing reports.
Assist with special projects as needed.
Qualifications
High school degree or equivalent, Bachelor's degree preferred, but not necessary.
1-3 years of general accounting experience preferred.
Knowledge of general accounting procedures and related computer applications.
Proficient in computer data entry and management (speed and accuracy).
Strong organizational skills with the ability to manage multiple competing priorities effectively.
Dependable: takes ownership of work and ensures completion by deadlines.
Ability to work independently and in a team environment.
Knowledge of Deltek Accounting and MS Office a plus.
Additional Information
The pay rate for this role will be between $25 - $30 per hour.
All your information will be kept confidential according to EEO guidelines.
VERTEX offers a solid total compensation package including base salary and discretionary bonus plan. We also offer a robust benefits package including, healthcare (with multiple plan options) and dental; Company-paid Life Insurance, Short Term Disability, and Long-Term Disability. We offer a 401k plan with immediate match and vesting, Flex Spending Account, Employee Assistance Program, and other perks. We provide a generous paid time off plan for eligible employees including 15 days of vacation, 64 hours of sick time, and 9.5 paid holidays (prorated for eligible part-time employees). Our “Lifetime of Learning” program also offers tuition reimbursement and additional support for pursuing advanced education, to help employees grow their skills and careers.
VERTEX is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require assistance to complete any part of the application process, please contact our Recruiting team at [email protected].
NOTICE TO THIRD PARTY AGENCIES:
Please note that VERTEX does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.
Credit Analysts / Collections Specialist
Collections representative job in Smithfield, RI
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
In need of a Credit Analysts having wholesale/commercial collections is key, but willing to consider candidates with Consumer Collections experience.
We are NOT in need of Accounts Payable Specialist, nor Accountants, but someone who has worked with Collections dealing with products. This is not someone who has worked in banking, insurance, or the medical industry but someone who can work with customers/clients dealing with collections on products.
RESPONSIBILITIES
• Will be completing collections calls
• Deduction resolution
• Interfacing with customers
• Interfacing with Sales and Customer Service
• Portfolio Management
• Interfacing with Cash Application Team in Mexico
• Completing Reconciliations
• Will utilize Excel to create statements and files from SAP
• Excel is a MUST and SAP is highly preferred
• Looking for someone having 3-5 years experience.
• Needed ASAP
Qualifications
“HIGH SCHOOL DIPLOMA/GED REQUIRED. MUST BE VERIFIED THROUGH THE INSTITUTION OR A COPY OF THE CERTIFICATE MUST BE ON FILE”
Additional Information
All your information will be kept confidential according to EEO guidelines.
Part Time Customer Service Exit Gate
Collections representative job in Boston, MA
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you!
**Wage:** $19.25/hr
As a Gate Attendant your general responsibilities include but are not limited to:
+ Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
+ Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
+ Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
+ Assist customers with directions, and review and resolve rental contract and vehicle issues.
+ Manually log and release vehicles from lot during computer system outages or unavailability.
+ Perform related responsibilities as required or assigned.
**Educational Background:**
+ High School Diploma or Equivalent
**Professional Experience:**
+ Prefer 9 to 12 months car rental or sales experience
**Knowledge/Skills:**
+ Valid driver's license as required by state
+ Knowledge and skill in the operation of car rental software and hardware
+ Knowledge of car rental operations
+ Ability to manage stressful and unusual situations while maintaining good customer relations
+ Good organizational skills with the ability to write clearly and concisely
+ Ability to understand and follow oral and written directions
+ Ability to speak and understand English
+ Car rental product knowledge and ability to use effective and approved sales techniques, as required
+ Ability to type and perform accurate data entry
+ Ability to operate radio, security and computer equipment
+ Ability to process all paperwork according to policies and procedures
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Home Care Biller
Collections representative job in Warwick, RI
Job Description
Home Care Biller
Part Time Days * 24-32 hours per week
On Site in Warwick RI
$25-27/hr + Generous Benefits Package
The Home Care Biller is responsible for preparation and collecting of Medicare
and HMO receivables. Responsible for researching and responding to Medicare and HMO payment discrepancies.
Responsibilities for a Home Care Biller:
Obtain bills and related documentation for all HMO claims paid different from billed amount. Call HMO on discrepancies.
Maintain the spreadsheet to track HMO balances due.
Document conversations with HMO on spreadsheet.
Obtain and track all required authorizations for services, communicate with the clinical team for information.
Serves as a resource to administration, clinical, and scheduling staff regarding third-party reimbursable services.
Respond to third party customer inquiries. Reconcile customer accounts. Facilitate collections.
Process Medicare billing, transmit RAP's and final bills, post adjustments to A/R.
Attend meetings related to receivable issues.
Responsible for understanding and implementing changes.
Exhibit excellent verbal and written communication skills.
Demonstrate a high degree of commitment to customer service and provision of quality care.
Act as a backup to payroll during absences.
Verify all insurance and coinsurance with Medicare for Medicare and HMO cases prior to admission.
Qualifications for a Home Care Biller:
High School Diploma.
3 or more years of experience working in a business office in the healthcare field.
Experience with Medicare billing.
Proficiency with billing software and accounts receivable principles and protocols.
Proficient using MS Outlook, Excel and MatrixCare.
What does Saint Elizabeth Community offer employees?
Our holistic benefit options encompass your Health and Wellbeing, your individual and family needs, your professional growth
and more
by including:
Competitive pay
Flexible Scheduling Options
High quality and low-cost Health, Dental and Vision coverage: Blue Cross Blue Shield Health Insurance, Delta Dental Insurance, and VSP Vision Insurance offered for employees working 20+ hours/week
403B Employer Contribution Plan
Tuition Assistance and Student Loan Reimbursement
Career advancement & training opportunities to support individual employee goals
Childcare Reimbursement Program
Employee Referral Bonus
EAP, Life Insurance, and more!
Why choose Saint Elizabeth Community?
We are a non-profit, independent, locally owned and operated community, providing quality care since 1882 to older adults and people with physical disabilities.
With our
mission of caring,
we are committed to supporting our community with compassionate and innovative care! Saint Elizabeth Community includes 11 beautifully maintained Rhode Island locations offering apartments for Independent Seniors, Home Care Services, Adult Day Centers, Assisted Living, Skilled Nursing, Rehabilitation, and more!
- Trusted Care Since 1882! -
EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Collection Representative
Collections representative job in Somerville, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Collection Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.
Essential Functions:
* Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
* Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
* Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
* Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
* Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
* Assist patients in understanding their medical bills, insurance coverage, and payment options.
* Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.
Justification
Justification
MGB Enterprise is hiring an exceptional Customer Service Professional for our Team!
Qualifications
* High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred
* Collections Experience 1-2 years preferred
Knowledge, Skills and Abilities
* Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
* Familiarity with insurance plans, government programs, and their billing requirements.
* Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
* Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
* Attention to detail and accuracy in recording collection activities and maintaining documentation.
Additional Job Details (if applicable)
* Full-time, permanent role. Monday - Friday, 8:00am to 4:30 pm EST schedule
* Stable, Secure, Quiet, Compliant working station free from distraction and free from others
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplySelling Associate-Natick Collection
Collections representative job in Natick, MA
Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives.
Our Mission
We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy.
Position Overview: Selling Associate
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
What We Offer
* 40% Associate Discount
* Free Mental Health (EAP) benefits for you and those who live with you
* Free Product
* Flexible Schedule
* Competitive Pay
Key Responsibilities:
When assigned to the sales floor:
* Drives store sales and growth by personally selling to customers
* Proactively engages with customers, reads cues and responds effectively
* Provides customers with the perfect bra fit by asking effective questions
* Converting returns, offers and other promotions into larger sales
When assigned to the cash wrap:
* Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
* Reinforces customer buying decisions at checkout and encourages purchase of additional items
* Recovers cash wrap selling zone and "go-backs"
When assigned to processing and replenishment:
* Processes merchandise to be floor ready and maintains back room and under stock to brand standards
* Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
* Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
When assigned to floorset activity:
* Executes floorset proficiently
* Understands and adheres to brand standards
* Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
All associate roles at Victoria's Secret are responsible for:
* Driving top line store sales results and growing the business through action and productivity
* Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
* Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
* Taking initiative to recover and replenish merchandise, so it is available to sell
* Understanding and adhering to visual merchandising brand standards
* Assisting in housekeeping of sales floor and communicating maintenance issues
* Keeping an awareness of, and building personal capability in, loss prevention
* Reinforcing store strategy to reduce shrink
* Supporting all activities related to providing a safe working environment
* Understanding and demonstrating Company values
* Building loyalty through our Rewards Program
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks
Click here for benefit details related to this position.
Minimum Salary: $16.00
Maximum Salary: $19.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Exhibits an authentic desire to exceed the customer's expectations
* Proven ability to meet or exceed goals preferred
* Demonstrates a sense of urgency
* Has a healthy, competitive spirit, while maintaining a team focus
* Is resilient and bounces back quickly from setbacks
* Pursues opportunities to take on more responsibility
* Seeks out coaching from leaders and peers to improve productivity; leads own learning
* Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Senior Specialist, Account Management
Collections representative job in Providence, RI
**What Account Management contributes to Cardinal Health:** **Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.**
**Responsibilities:**
**Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs**
**Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service**
**Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives**
**Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions**
**Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.**
**Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives**
**Track, measure, and report key performance indicators monthly**
**Build and maintain long-term trusted relationships with customer to support retention and growth of the account**
**Qualifications:**
**Bachelor's degree in related field, or equivalent work experience, preferred**
**2-4 years of customer management experience, preferred**
**Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred**
**Demonstrated ability to work in a fast-paced, collaborative environment, preferred**
**Highly motivated and able to work effectively within a team, preferred**
**Strong communication skills with the ability to build solid relationships. preferred**
**Ability to travel to customer locations, as needed is preferred**
**What is expected of you and others at this level:**
**Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks**
**Works on projects of moderate scope and complexity**
**Identifies possible solutions to a variety of technical problems and takes actions to resolve**
**Applies judgment within defined parameters**
**Receives general guidance may receive more detailed instruction on new projects**
**Work reviewed for sound reasoning and accuracy**
**Anticipated salary range:** $57,000.00 - $81,600.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
**Medical, dental and vision coverage**
**Paid time off plan**
**Health savings account (HSA)**
**401k savings plan**
**Access to wages before pay day with my FlexPay**
**Flexible spending accounts (FSAs)**
**Short- and long-term disability coverage**
**Work-Life resources**
**Paid parental leave**
**Healthy lifestyle programs**
**Application window anticipated to close:** 1/17/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
PRE-BILLING & CLAIMS ASSOC I (DAYS)
Collections representative job in Worcester, MA
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.10 - $30.14 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
8am-4:30
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
99940 - 5418 Pre Billing and Claims
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Supports the timely and accurate submission of claims using provided reference material to resolve claim edits supporting timely claim submission.
I. Major Responsibilities:
1. Prioritizes standards and guidelines to perform pre-billing and claims submission processes utilizing assigned work queues.
2. Sorts, distributes and processes primary and secondary paper claims. Ensures appropriate attachments are included leveraging available technology if possible. Documents action taken as appropriate in the Hospital Billing revenue cycle management system.
3. Submits electronic claims using the claims submission system in accordance with payer requirements.
4. Resolves edits in the claim submission application.
5. Uses provided reference material to troubleshoot edits and gain additional understanding of payer claim submission requirements.
6. References payer websites as needed to acquire knowledge and understanding of appropriate follow up actions.
7. Communicates and works with other team members collaboratively to understand and resolve claim edits and issues.
8. Escalates trends and additional edits internally, to promote claim accuracy and quality applicable to Hospital Billing Revenue Cycle management system, claim submission system, and payor claims processing systems.
9. Utilizes payer websites to identify claim submission requirements and communicate accordingly.
10. Works specialty claims according to instruction and work with departments to resolve issues on a timely basis.
11. Meets established productivity standards.
12. Facilitates and promotes the sharing of knowledge and content throughout departments.
13. Participates in cross training to optimize billing resources.
14. Maintains and fosters an organized, clean, and safe work environment.
15. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
16. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High School diploma
Experience/Skills:
Required:
1. Previous Revenue Cycle knowledge in one of the following areas including PFS, Customer Service, Cash Posting, Financial Assistance, Patient Access, HIM/Coding and/or 3rd party Reimbursement.
2. Ability to perform assigned tasks efficiently and in timely manner.
3. Ability to work collaboratively and effectively with people.
4. Exceptional communication and interpersonal skills.
Preferred:
1. One or more years of experience in health care billing functions.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
Auto-ApplyWorkout & Collections Representative
Collections representative job in Hudson, MA
As part of the Workout team, the representative will reduce the banks exposure to loss in consumer/residential loans, commercial loans and OREO properties. Coordinates and executes action plans and provides liaison between management, loan officers, collection personnel and loan operations and borrowers.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
Directly or in conjunction with the Workout Manager, manage delinquent and classified loans by borrower and third-party contact to:
Review, analyze, and correct any structural or documentation deficiencies
Facilitate collection of PMI, Forced Place insurance claims and real estate tax delinquencies
Execute FNMA collection and modification procedures
Create and/or maintain files for consumer/residential and commercial loan workout customers
Reviews delinquency reports and makes collection calls where needed and as directed by the Workout Manager
Work with loan officers to track reason for delinquency
Identify items that can be offset with deposit accounts
Generates personalized form letters and mails letters to customers who cannot be contacted directly by the collector.
Reviews delinquency reports and sends the necessary counseling letters to those customers who are in default.
Works closely with borrowers who are unable to meet loan payments to determine appropriate solutions to address the problem. Propose and/or implement solutions with management approval
Identify all delinquent GSE loans and ensure that collection activities follow the prescribed guidelines as defined by the appropriate GSE (FNMA, etc.) Document collection activities according to guidelines.
Process skip payment requests from borrowers who may need brief payment relief, following through from initial request to finalization and execution of the request by Loan Operations.
Research and document loan payment history requests and all aspects of a loan as necessary
Tracks through and resolves any disputes in payments to the satisfaction of the customer and the bank
Track bankruptcy filings
Files any correspondence in the particular loan file folders.
Review non-accrual report and update loan statuses when needed and as directed by the Workout Manager
Assist in preparation of demand letters as directed by the Workout Manager
Assist in preparations of foreclosure packages
Prepare charge-off approval forms as directed by the Workout Manager
Assists in preparation of Small Claims notices
Assists with tracking and logging recovery payments
Assistance in management Other Real Estate Owed (OREO) properties owned by the Bank or its affiliate including:
Create and maintain OREO files
Coordinate payment and tracking of OREO bills
Interaction with attorneys and other consultants/vendors as needed to minimize loss/maximize recovery on loans and OREO
Coordinate with the banks operations departments to implement agreed upon plans.
Attends appropriate seminars to increase knowledge of collections and the laws that relate to collections.
Other Responsibilities:
Perform related and unrelated duties as may be required.
Requirements:
Qualifications:
High School Diploma or equivalent plus three years of banking experience in a financial institution.
Ability and willingness to contact customers on a cold-call basis.
Thorough knowledge of the banks loan products.
Thorough knowledge of the state and federal regulations governing collections processes, specifically the Fair Debt Collections Practices Act under the FTC and the separate Commonwealth of Massachusetts provisions of the Fair Debt Collections Practices Act.
Ability to communicate effectively, both orally and in writing.
Ability to communicate tactfully with customers who may be in stressful situations and who may not want to respond to the banks legitimate need to contact them.
Some flexibility with the work week and the ability to work some Saturdays.
The ability to work independently in a deadline driven environment.
Submit, track and log all department invoices to AvidXchange
Identify OREO expenses versus workout expenses
Attach appropriate workout expenses to the associated loan in FIS
Computing proficiency including MS Word, Excel, Outlook; FIS or other bank core processing systems.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Compensation details: 21-24 Hourly Wage
PI77119b***********1-38597624
Contract/AIA Billing Specialist
Collections representative job in Pawtucket, RI
Who We Are
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission?
To be the best fire protection company the industry has ever seen.
Position Overview:
Encore Fire Protection is seeking a Contract Billing Specialist to join our high-performing finance team at our Pawtucket, RI headquarters. This is a great opportunity for a detail-oriented professional with strong experience in AIA and construction billing to thrive in a dynamic, fast-paced environment.
As a Contract Billing Specialist, you will take ownership of the full billing cycle for a portfolio of over 80 active construction projects, ensuring accurate and timely invoicing. You'll serve as the key point of contact between our internal project teams and external clients, playing a vital role in ensuring financial accuracy and customer satisfaction.
Encore Fire Protection is a leading full-service fire protection company serving the Northeast from Maine to Louisiana. With over 2,000 employees and 50,000+ customers, our mission is to save lives and protect property through exceptional fire suppression, sprinkler, and alarm systems. If you're ready to be part of a rapidly growing team with a passion for purpose and results, we want to hear from you.
Responsibilities:
Prepare and submit monthly AIA billing forms (G702/G703) with accuracy and compliance.
Generate customer invoices through intercompany billing software.
Oversee billing for a portfolio of 80+ construction projects.
Partner with project managers and clients to resolve billing discrepancies and streamline processes.
Set up and maintain construction project records in SAGE, including contract changes and supporting documentation.
Review contracts to extract critical billing details, terms, and line items.
Manage lien waiver preparation and tracking (conditional, unconditional, and final).
Monitor collections on outstanding invoices and follow up on retention and change order approvals.
Track and verify Certificates of Insurance (COIs) for all relevant projects.
Audit project completions to ensure accuracy in billing and collection of retainage.
Qualifications:
Minimum 2-3 years of proven experience in AIA billing or construction project billing.
Solid understanding of accounting principles and contract billing best practices.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Excel and billing/accounting systems.
Prior experience with SAGE or similar ERP platforms.
Excellent communication skills and ability to work cross-functionally.
What We Offer: At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:
Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code: Upon joining, you'll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
Innovative Culture: We encourage a culture of experimentation and improvement. You'll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
#LI-LP1
Auto-ApplyAmbulance Billing Specialist- Full Time
Collections representative job in Somerville, MA
Ambulance Billing Specialist -Full Time
We are seeking a highly organized and detail-oriented individual to join our team as a Billing Specialist. The successful candidate will be responsible for Billing Ambulance Claims. The ideal candidate will have strong communication skills, a customer service mindset, and the ability to work independently in a fast-paced environment.
Responsibilities:
Accurately assign appropriate codes to ambulance services based on documentation and coding guidelines.
Ensure timely and accurate submission of claims to insurance providers and other payers.
Review and correct any billing errors to minimize claim denials.
Review and monitor status on submitted claims to ensure the claims have been successfully received by the payors
Contact healthcare providers to obtain necessary documentation or clarification regarding claims
Update patient accounts and follow up with patients regarding outstanding balances or insurance coverage
Stay current with healthcare regulations and guidelines related to medical claims
Provide excellent customer service to patients, healthcare providers, and insurance companies
Perform additional assignments and special projects based on business need at the direction of the Manager
Qualifications:
High school diploma
Minimum of 2 years of experience in ambulance claims billing, medical claims processing or related field
Knowledge of medical terminology, CPT/HCPCS codes, and ICD-10 coding
Understanding of insurance coverages, fee schedules, and regulations
Proficiency in Microsoft Office and experience using healthcare billing software
Strong attention to detail and ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Customer service mindset and ability to handle sensitive or confidential information
Adaptability and a willingness to take on additional tasks and responsibilities as needed.
Knowledge of international payment and invoicing processes is a plus.
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplyIntake & Billing Specialist
Collections representative job in Boston, MA
Full-time Description
FLSA Status: Non Exempt
Pay range: Low $23.76 per hour | High $26.14 per hour
Schedule: Full time, Monday - Friday, 7:30 am - 3:30 pm.
Job Summary: The Intake and Billing Specialist position supports the administrative, billing, and clinical services of the SUD Day Treatment Program at St. Francis House. These clinical services include Intensive Outpatient groups on a daily basis, in addition to individual counseling. Services are directed toward individuals who are both unhoused and managing substance use disorders, and this position will function as the administrative support for both staff and guests alike. This position will be expected to have an understanding of and experience with a harm reduction philosophy of care. This position will be responsible for the intake of all clients into the Seeds of Change program as well as the organization and submission of clinical billing to our external billing contractor.
Essential duties / responsibilities:
Proactively sustain the day-to-day administrative needs of outpatient programming for Seeds of Change at St. Francis House
Manage milieu space for day treatment services by providing a calm, supportive, and compassionate presence in the waiting area.
With the support of clinical team, practice a harm reduction approach in managing ongoing behaviors related to substance use pertinent to population served including de-escalation, motivational interviewing, and overdose awareness.
Maintain awareness of daily clinical staff and Day Treatment schedules, acting as a liaison for meetings with guests in managing appointments
Screen all clients to ensure they meet eligibility requirements for Day Treatment
Gather and organize all necessary documentation required at intake to ensure a smooth entry into the program
Checks in with all guests throughout their time in the program to receive and integrate feedback, reinforce expectations, and maintain connection to services
Verifies insurance eligibility for all guests.
Manages billing schedule for each guest and ensures all documented information necessary for authorization is available to the Manager of Day Treatment for weekly UR meetings.
Coordinates with clinicians in a timely manner to ensure all supporting documentation required for billing is complete.
Conducts routine data quality review of documentation to ensure all information required for billing is accurate and correct.
Follow and adhere to all regulations and guidelines set by State Programs and other Insurance Providers
Understand and follow all internal St. Francis House procedures and internal control guidelines.
Regularly communicates with the Finance Team on any issues or discrepancies related to billing
Manage all internal and external communication to guests, staff, providers and contracting entities.
Act as the primary point of contact with community partners to provide information about SFH's outpatient clinical services, receive referrals, and respond to all program inquiries.
Maintains up to date knowledge of St. Francis House programming to communicate effectively with guests and outside providers.
Uses client database to coordinate billing information, run reports on services provided, and coordinate care as needed.
Manages the ordering of office supplies for department and coordinates with facilities/IT around the maintenance of any shared department equipment.
Collaborates proactively with colleagues within the department and across SFH departments.
Attends weekly behavioral health team meetings and others as assigned.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements
Required Skills & Abilities:
Self-directed with the ability to work both independently and as part of a team.
Proficiency in Microsoft Office Suite products.
Demonstrated ability to work with individuals experiencing homelessness within a busy homeless services environment.
Proficiency in English, bilingual in Spanish preferred
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Understand and maintain HIPPA standards.
Strong analytical and problem-solving skills.
Education & Experiences:
High School diploma or equivalent.
Further education in human services a plus
Experience providing direct services to homeless individuals and/or experience working in a substance use treatment setting.
Experience providing office management/ administrative support in a fast-paced setting.
Previous experience in a medical/clinical billing role or certification from an accredited program.
Experience submitting and obtaining insurance authorizations.
Experience working a front desk.
Experience in customer service.
Lived experience of homelessness and/or recovery a plus.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Occasionally standing and moving throughout multi-level building and to administration building..
Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio.
SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.
Collector II
Collections representative job in Pawtucket, RI
Coastal1 is looking to hire a Collector II!
A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made.
On site availability in Pawtucket, Rhode Island is required.
Education and Experience Requirements
Minimum of a high school diploma or equivalent required. Associates degree preferred.
At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service.
Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively.
Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations.
Familiarity with basic math concepts required.
Must be capable of accurate and timely performance of duties.
Familiarity with PC's and basic office software such as MS Office.
Ability to maintain a positive and upbeat Credit union image.
Ability to handle confidential information securely.
Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
Ability to work independently and as a team member.
Bi-lingual helpful.
Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.
We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!
Job Responsibilities
Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities.
Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications.
Communicate member credit data with various credit bureaus.
Resolve consumer credit disputes in a timely manner.
Monitor and maintain accurate records associated with insurance issues of OREO.
Prepare, send, and follow up all correspondence with members regarding delinquent accounts.
Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives.
Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied.
Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off.
Collect on returned (NSF) checks that result in reversal of payments on loans.
Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans.
Prepare month end charge off reports.
Assist in preparation of paid loan packages.
Review and set up automatic payments for EFT.
Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements.
Perform other duties as required.
Equal Opportunity Employer
Auto-ApplyLoan Collector Trainee
Collections representative job in Taunton, MA
Loan Collector Trainee Job Type: Full-Time Department: Collections Reports To: AVP Collections Officer
ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank's Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank's steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.
OVERVIEW:
The Loan Collector Trainee will be responsible for assisting the Collections Officer and the Loan Collectors in the collection of delinquent indirect loans, repossession of vehicles, disposition of repossessed vehicles, and collection of after sell rebates and deficiency balances. Additional responsibilities include preparing collection and repossessed collateral reports as assigned by the Collections Officer and updating Bank records regarding collection actions. Activities will be performed in accordance with established Bank policies & procedures. The Collector will support, and adhere to, the Bank's regulatory compliance objectives and recommends and implements changes to support prescribed requirements.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Participates in indirect loan collection efforts.
Responsible for directly contacting collection account customers by phone and in writing to facilitate the payment of past due loans.
Develops & implements workout strategies with the assistance of the Senior Loan Collector and/or Collections Officer, prepare repossession notices, and repossess vehicles held as collateral.
Assists in assigning vehicle repossessions (voluntary & involuntary) to an asset recovery agent and coordinates the delivery of the vehicle to a safe location.
Assists in the disposition of repossessed vehicles and in the submission and follow up on vehicle VSI damage, GAP insurance, warranty, and repossession fee claims.
Updates bank records regarding collection actions.
Assists in the processing of Collection-related approvals and in the collection of outstanding deficiency balances.
Prepares related collection and repossessed collateral reports.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES:
Performs related and unrelated responsibilities as may be required.
POSITION REQUIREMENTS:
Excellent interpersonal, analytical, organizational, problem solving, planning, negotiation and communication skills. Ability to quickly gain a working knowledge of consumer collection laws and state and government regulations through Bank-provided training and practice. Working knowledge of Microsoft Office products. Must be able to travel with in the Bank's lending territory.
INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures. Consults with manager where clarification or exception to Bank policy may be required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO STATEMENT:
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.
FULL-TIME BENEFITS:
401(k)
Employee Pension
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Begins first of the month following date of hire:
Medical, Dental, Vision
Critical Illness Insurance
Disability insurance including LIFE, Long-term disability
Employee Assistance Program
Flexible Spending Account
Dependent Care Account
Health Savings Account
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Auto-ApplyCollection Specialist II
Collections representative job in Canton, MA
Rockland Federal Credit Union (RFCU) is searching for a Collections Specialist II. Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, performing all tasks in accordance with regulatory standards and Credit Union policies and procedures.
Key Responsibilities:
Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction.
Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale.
Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery.
Orders and tracks vehicle titles throughout the repossession and sale process.
Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds.
Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset.
Contacts insurance agencies to facilitating insurance proceeds for total losses.
Collects on past due excise tax payments and toll violations on Leased vehicles
Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed.
Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members.
Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet.
Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes.
Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans.
Qualifications:
High school diploma or equivalent.
3+ years collections experience required, preferably in a credit union environment.
Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization.
Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems.
Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines.
Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws.
Demonstrated skills in member service, dispute resolution and negotiation.
Work Schedule and Benefits
As a Collections Specialist II, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday every 6-8 weeks.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $26.40 - $33.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.