Collections specialist jobs in Inkster, MI - 189 jobs

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation. Primary Duties /Responsibilities: * Engage with the Technical Customer Advisor to understand when a job has been carried out. * Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor. * Escalate to Technical Customer Advisor for speedy resolution in the event of issues. * Create and issue the invoice. * Respond to any billing queries (that would first come through the Customer Technical Advisor). Qualifications Education / Experience / Background: * Invoicing and/ or other financial experience * Experience of using computer invoicing systems or similar * Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding * High School Diploma Knowledge / Skills / Abilities: * Very numerate * High attention to detail * Very organized and efficient * Knowledge of, or ability to build knowledge of, the hazardous waste business * Able to work collaboratively across different functions and to secure help from colleagues Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.

The Early Collections Specialist is responsible for contacting borrowers who have recently become delinquent on their mortgage payments (typically 1-59 days past due). This role involves identifying the reason for delinquency, educating customers on payment options, and encouraging timely resolution to prevent further default. The specialist will work within regulatory guidelines and company policies to support both customer retention and loan portfolio performance. WHAT YOU WILL BE DOING * Initiate outbound and respond to inbound calls to borrowers in early stages of delinquency (1-2 months past due).• Engage with borrowers to understand financial hardship and determine root causes of missed payments.• Provide information on repayment options, due dates, and consequences of continued delinquency.• Set up and negotiate repayment plans within company policy guidelines.• Update borrower records with detailed notes of each interaction in the loan servicing system.• Ensure compliance with all federal and state regulations, including FDCPA, RESPA, and CFPB guidelines.• Escalate complex cases or hardship scenarios to Loss Mitigation or appropriate departments.• Meet or exceed individual and team performance goals for call quality, resolution rates, and borrower satisfaction.• Collaborate with internal teams including Customer Service, Loss Mitigation, and Escrow when necessary. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent required; associate or bachelor's degree preferred.• 1-2 years of experience in collections, customer service, or mortgage servicing.• Familiarity with mortgage loan terms, repayment structures, and default management is a plus.• Strong verbal and written communication skills.• Ability to de-escalate difficult conversations and build rapport with borrowers.• High attention to detail and accuracy in data entry and record-keeping.• Proficient in MS Office (Word, Excel, Outlook); experience with loan servicing software Nice To Have Qualifications: • Bilingual (especially Spanish/English) a plus. THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. * Uses automated internal systems to identify and monitor overdue accounts * Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment * Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations * Prepare customer accounts for Final Notice and Cancel Non-pay * Reconcile payment history * Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. * Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. * Collects and posts payments to customer accounts * Records pertinent data on collection efforts and customer financial status in database * Research misapplied payments * Manage non-routine problem solving and conflict resolution to offer excellence in customer relations * Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: * Excellent verbal and written communication skills * Proficient in Microsoft Office Suite or related software * Basic understanding of local, state, and federal debt collection laws * Basic understanding of principles and processes of customer service * Ability to perform customer needs assessments and to consistently meet service quality standards * Excellent time management skills * Ability to identify issues and creatively solve problems * Ability to learn and use relevant machinery and technology * Associate degree in Business or related field or equivalent working experience required * Inbound/Outbound call with ACD phone tree experience required * Three years of experience in credit and collections work preferred

GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection calls (Outbound/Inbound) Contact customers regarding overdue accounts and determine reasons for non-payment Maintain accurate records of all collection activities, conversations, and payment commitments with customers Monitor customer accounts for non-payment, late payment and other irregularities Process credit card payments Use skip tracing techniques to locate customers Research/investigate historical data and resolve payment discrepancies and provide backups to customers Respond to customer questions and requests and resolve those questions/issues Complying with applicable laws, regulations, policies and procedures Overcome stall tactics and objection by suggesting different options for debt payment Follow company policies, procedures, and directives from supervisors/managers Perform other duties and responsibilities as required or requested by management Knowledge, Skills and Competencies: At least two years (2) of collection experience Working knowledge of Microsoft Office-Outlook, Word and Excel Must be able to work a flexible schedule Proficient computer and math skills Self-starter with the ability to manage multiple tasks and meet deadlines Proven interpersonal, organizational, analytical and problem-solving skills Strong communication with outstanding phone etiquette and interpersonal skills Able to work efficiently as a part of a team as well as independently Possess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid schedule Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************

The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. Uses automated internal systems to identify and monitor overdue accounts Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations Prepare customer accounts for Final Notice and Cancel Non-pay Reconcile payment history Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. Collects and posts payments to customer accounts Records pertinent data on collection efforts and customer financial status in database Research misapplied payments Manage non-routine problem solving and conflict resolution to offer excellence in customer relations Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software Basic understanding of local, state, and federal debt collection laws Basic understanding of principles and processes of customer service Ability to perform customer needs assessments and to consistently meet service quality standards Excellent time management skills Ability to identify issues and creatively solve problems Ability to learn and use relevant machinery and technology Associate degree in Business or related field or equivalent working experience required Inbound/Outbound call with ACD phone tree experience required Three years of experience in credit and collections work preferred

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Resolution team is responsible for creating positive member interaction by delivering exceptional service via the phone, chats and emails. This role involves handling lost/stolen credit and debit cards, helping customers who are victims of fraud, troubleshooting issues with card denials, and taking applications for new credit card applications. In this position you will provide a high-quality member service using member wellbeing to understand the members' emotional connection to the situation. This team will use member wellbeing to support a wide variety of functions around card services. This role will work closely with all lines of business within the Contact Center and the Card Operations Department. What you'll do * Help members who are victims of fraud navigate the next steps, giving support and empathy in what can be an extremely difficult experience. * Debit cards increase. Credit applications for credit card increases. * Document all findings into a ticketing system to support the findings of fraud and provide provisional credit as needed. Work and update any internal tickets that are submitted. * Support expedited cards to members. * Provide support for cards via inbound and outbound member interactions. What you'll bring * 3-5 years of call center experience required * 3-5 years of financial institution experience required * Understanding debit/credit card fraud * Proficient in computer skills including word, excel, and other credit union software. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Pets 'n' Things at 541 E. Michigan Ave. in Saline, Michigan is looking for a friendly, pet-loving customer service associate to join our team. Our ideal candidate is attentive, motivated, and engaged. We have a part-time position with 15-30 hours available with. Weekend availability is necessary. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Clean work area as needed to maintain a tidy work environment Provide daily care to the animals Qualifications Friendly attitude when dealing with guests and co-workers Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Dog, cat, & exotic pet experience preferred, but not required We are looking forward to receiving your application! Thank you.

Absopure is an equal opportunity employer. This position is primarily responsible for the collection of accounts receivable, clearing deductions and assisting customers. Understand the company's business activity, Accounts Receivable and Billing System. Daily invoicing and cash receipts entry and posting. Follow-up on delinquent A/R and resolve problems. Follow-up on unauthorized deductions. Document all conversations with customers. Update Marketing & Sales Authorization forms with bill-back, advertising, and other deductions taken. Reprint customer requested invoices and mail/fax as necessary. Prepare monthly Broker commissions reports & interact with brokers and customers. Other Duties as assigned We offer an excellent benefits package that includes Health Insurance, Dental Insurance, Vison Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!

Accounts Receivable Specialist Company: Neighborhood Service Organization Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive and compassionate services to individuals and families in need. We are seeking an experienced Accounts Receivable Specialist to join our growing team. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and a passion for making a positive impact in our community. Key Responsibilities: - Maintain and manage the Accounts Receivable system, ensuring accurate and timely processing of payments - Monitor and follow up on any outstanding balances, working with clients to resolve payment discrepancies and outstanding invoices - Prepare and submit invoices and statements to customers in a timely manner - Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted - Collaborate with other departments to resolve any billing or collection issues - Prepare monthly reports on collection activity, aging reports, and cash flow projections - Assist with the development and implementation of new policies and procedures to streamline the accounts receivable process - Respond to customer inquiries and provide exceptional customer service - Maintain accurate and complete records of all transactions and interactions with customers - Keep track of any delinquent accounts and initiate collections procedures as needed - Other duties as assigned. Qualifications: - Minimum of 2 years of experience in accounts receivable or related field - Strong understanding of accounting principles and procedures - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and experience with accounting software - Ability to multitask and meet tight deadlines - Strong attention to detail and accuracy - Experience working with non-profit organizations a plus - Bachelor's degree in Accounting or related field preferred. Benefits: - Competitive salary based on experience - Health, dental, and vision insurance - Generous paid time off and holidays - 401(k) retirement plan - Professional development opportunities - Positive and supportive work environment. NSO is an equal opportunity employer. We value diversity and inclusivity in our workforce and encourage people of all backgrounds to apply. Join our team and make a difference in the lives of those in our community. Apply now!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you. Job Responsibilities: · Locate and notify customers with delinquent accounts via phone/email/mail · Documenting efforts and contact to help determine appropriate next steps · Maintaining and notating all necessary information regarding customer and account status · Addressing billing inquiries · Building and maintaining a positive relationship with customers · Working effectively with other team members · Communicating with sales team members as needed regarding account status · Providing overall collections support as necessary The ideal candidate will possess the following: · Superior communication skills including listening, speaking, reading and writing · Strong attention to detail and sense of urgency · Ability to maintain professional demeanor at all times · Experience with Microsoft Office; MS Word, MS Excel, MS Outlook · Strong attention to detail and ability to follow up consistently · Affinity for detailed note taking and investigation/research · Positive outlook/team player · Call center/customer service/collections experience is preferred, but not required · Associate's degree in a Business or Accounting related field is preferred but not required · Current students that are able to work full time are encouraged to apply! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties: • Monitors accounts receivable summary for delinquency through related reports on a regular basis. • Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts. • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. • Receives and posts payments, and notifies concerned parties of payments received. • Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account. • Receives and responds to collection related inquiries in a prompt manner. • Creates and maintains proper response letters on computer for various incoming correspondence. • Performs other related duties as assigned.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Our client, a Material Handling company based in South Plainfield, NJ, is looking to add an Accounts Receivable Specialist to their team. Primary Responsibilities: - Payment Collection & Customer Relations Build and maintain strong relationships with customers to ensure timely payments. Proactively contact clients to resolve outstanding balances and minimize risk of uncollectible accounts - Portfolio Management Handle multiple customer accounts daily. Prepare and submit aging reports and past-due statements on a weekly and monthly basis - Billing Accuracy & Resolution Investigate and resolve billing discrepancies, delayed payments, and non-payments. Collaborate with internal teams to correct billing inaccuracies and ensure high-level resolution - Cash Application & Reconciliation Ensure timely and accurate application of payments via checks, ACH, wire transfers, and credit cards. Reconcile unapplied cash and prepare documentation for credit memos when necessary - Reporting & Meetings Attend weekly aging meetings with management. Prepare updates for accounts identified as high-risk. Generate reports that document overall profits, losses, and collection metrics We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years of experience in billing, collections, or customer invoicing dispute resolution - Strong communication skills-both written and verbal. - Proficiency in Excel (pivot tables, VLOOKUP, formulas). - Experience with ERP systems and billing platforms is a plus.

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team? Work with a high energy and collaborative group of supportive professionals. We are committed to helping you own your career and grow professionally and personally. Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more! Very generous paid time off and a very flexible work environment to help you find just the right work-life balance. Tuition reimbursement and a student loan debt repayment program Our Fidelity 401k program with employer match is one of the most generous you'll find. From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find! What will you be doing in this role? Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed. Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts Monitor Fraud Software Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts. Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off Continues collection efforts on previously charged-off loans Assists in providing training to other department team members Demonstrates responsibility for security of member information Contributes to the improvement of credit union processes and procedures Provides reports of collection activities Maintains knowledge of laws and regulations affecting financial institutions policies and procedures Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc. Other duties as assigned What you will need for this role: Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required 1 year of credit union collection experience is desirable Sensitivity to confidential matters and ability to exercise discretion Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook Strong verbal and written communications skills Must be a team player and possess a high energy “can do” attitude Physical Demands/Work Environment The environment is typical of an office atmosphere. The noise level in the environment is usually moderate While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

Job DescriptionDescription: Performs day-to-day payment resolution activities within the Hospital and/or Medical Group partner revenue operations. Scope of responsibility includes all post-billed denials (inclusive of clinical denials). Serves as part of the Denials Resolution team responsible for ensuring payments are received on denied accounts, determining root causes for discrepancies, minimizing inappropriate payment delays and variances from expected reimbursement, and resolving or escalating issues. Duties and Responsibilities Knows, understands, incorporates, and demonstrates the Healthrise Core Values. Performs daily activities as part of the payment resolution team that receives, analyzes, and appeals denials. Reviews, researches, and resolves payment delays and/or variances resulting from rejected and/or denied claims, overpayments, or underpayments. Processes payments as appropriate in accordance with contracts and policies to ensure timely and accurate liability resolution. Resolves claims, conducts formal account reviews, identifies lost charge recovery, and analyzes/documents delays and payment variances. Identifies routine issues and resolves or escalates them as appropriate. Maintains knowledge of state and federal laws as they relate to contracts and the appeals process. Investigates and addresses overpayment and underpayment accounts with the goal of optimizing reimbursement. Coordinates follow-up with clinical departments to provide support for appeals. Collaborates with Patient Access and other stakeholders to resolve account authorization issues. Applies knowledge of payer rules, contracts, schedules, and other data sources to resolve payment variances. Proactively follows up on delays and variances with patients, commercial, Medicare, and Medi-Cal payers to ensure prompt reimbursement, refiles accurate claims, and documents findings. Contacts insurance carriers and patients as necessary to resolve outstanding balances. Monitors timely filing limits specific to California payers and ensures all claims are submitted within state and payer deadlines. Researches payer trends and provides feedback to improve billing accuracy and efficiency. Tracks and reports denial types and root causes, recommending process improvements. Analyzes, categorizes, and resolves claim denials from commercial, government, and managed care payers. Identifies root causes of denials (coding errors, eligibility issues, missing documentation, etc.) and works with clinical and coding teams for resolution. Files appeals and reconsiderations according to California-specific appeal timelines. Requests write-offs, transfers, allowances, and reversals as needed. Recommends accounts for transfer to collection vendors based on complexity and status. Documents all actions in the patient accounting system. Responds to patient and payer inquiries or refers them as needed. Communicates with physicians, office staff, and hospital departments to gather and verify necessary information. Prepares and submits reports documenting trends, outcomes, and claim activity. Cross-trains in various functions to enhance service delivery. Interprets data, draws conclusions, and reviews findings with supervisor. Continuously learns all aspects of the Denials Resolution Specialist role. Performs other duties as assigned. Maintains a working knowledge of applicable Federal, State, and local laws/regulations. Requirements: High school diploma or Associate degree in Accounting, Business Administration, or related field, with a minimum of two (2-3) years of experience in revenue cycle medical billing, insurance follow-up, and denial management functions in a hospital, clinic, insurance company, managed care organization, or similar healthcare financial service setting; or an equivalent combination of education and experience. Experience in a complex, multi-site environment within California healthcare systems preferred. Excellent written and verbal communication and organizational skills. Strong interpersonal and customer service skills. Attention to detail, accuracy, and time management. Basic proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel). Completion of regulatory/mandatory certifications preferred. Comfortable working in a collaborative, shared leadership environment. Previous experience with Global Partner vendors preferred. Experience using Epic. Strong understanding of California-specific payers (Medi-Cal, Blue Shield of CA, Kaiser, CalOptima, IEHP, Partnership HealthPlan, Division of Financial Responsibility, etc.). Familiarity with CPT, ICD-10, and HCPCS coding. Strong organizational, communication, and problem-solving skills. Ability to work independently, meet deadlines, and maintain high attention to detail. Preferred Certification: Certified Professional Biller (CPB), Certified Medical Reimbursement Specialist (CMRS), or equivalent. Experience with California Medicaid (Medi-Cal), Share of Cost, and managed care environments. Bilingual (English/Spanish) preferred.

About Us With more than 30 years of experience, Cirba Solutions is the premier battery recycling materials and management company extracting critical materials from scrap and used batteries and then supplying those battery-grade metals back into the supply chain. As the only vertically integrated team with an operational, differentiated platform and a full suite of capabilities, Cirba Solutions is leading the creation of a circular battery supply chain. ********************** ____________________________________________________________________________ Role Overview The Accounts Receivable (AR) Coordinator owns the daily invoicing‑to‑cash cycle: issuing accurate customer invoices, applying payments, resolving billing discrepancies, and supporting month‑end close. You will partner closely with Sales, Customer Service, and Finance to protect cash flow, maintain clean aging, and deliver a best‑in‑class customer billing experience. ____________________________________________________________________________ Key Responsibilities Invoice & Credit Management - Generate, review, and transmit customer invoices; post credit memos; ensure compliance with contract terms, tax rules, and companypolicies. Cash Application - Record and apply ACH, wire, check, and credit‑card receipts in ERP; reconcile deposits to bank statements daily. Collections - Monitor AR aging, research past‑due accounts, place courtesy calls/emails, escalate risk accounts, and coordinate payment plans where appropriate. Customer Service - Respond to billing inquiries, issue documentation (POs, PODs, statements), and resolve discrepancies in collaboration with Sales & Logistics. Reporting & Compliance - Prepare weekly AR aging, DSO, and unapplied‑cash reports; support month‑end close, and audits. All other duties as assigned ____________________________________________________________________________ Qualifications Required: . Associate's degree in Accounting, Finance or related field (or equivalent experience). 2+ years hand-on AR, billing, or general accounting experience in a mid-size, multi-entity organization. Proficiency with an ERP/financial system (eg. Microsoft Dynamics 365, NetSuite, SAP)and Excel (pivot tables, VLOOKUP). Demonstrated ability to reconcile high-volume transactions accurately and meet tight deadlines. Strong written and verbal communication skills and customer first mindset. TRAVEL: none Preferred: Experience in manufacturing, distribution, or recycling industries. Familiarity with lean/continuous‑improvement or D365 optimization projects. ____________________________________________________________________________ Physical Requirements Standing/Walking: Sometimes Sitting: Sometimes Lifting/Carrying Lifting/Carrying 20-50 lbs: Sometimes Lifting/Carrying >50 lbs: Never Pushing/Pulling: Sometimes Climbing: Never Stopping/Bending: Sometimes Reaching above shoulder: Sometimes Repeating motions that may include wrists, hands, and/or fingers: Most Times Operate Motor Vehicle: Sometimes Operate Manual Equipment: Never Operate machinery/power tools: Never ____________________________________________________________________________ Worksite Conditions Weather Exposure: Never Temperature Extremes: Never Noise: Sometimes Odors: Sometimes Dust or Mist: Sometimes Fumes or Vapors: Sometimes Chemicals Chemicals drummed: Never Chemicals bulk tank: Never Respirator: Never Personal Protective Clothing: Never Personal Protective Equipment: Sometimes ____________________________________________________________________________ Benefits Medical, Dental, & Vision HSA/HRA/FSA Employee Assistance Program (EAP) 401(k) Retirement Savings Plan with employer match Wellness programs and incentives Life & Disability, Accident, Critical Illness, & Hospital Indemnity Paid Time Off 80 hours of paid company holidays

About Us With more than 30 years of experience, Cirba Solutions is the premier battery recycling materials and management company extracting critical materials from scrap and used batteries and then supplying those battery-grade metals back into the supply chain. As the only vertically integrated team with an operational, differentiated platform and a full suite of capabilities, Cirba Solutions is leading the creation of a circular battery supply chain. ********************** ____________________________________________________________________________ Role Overview The Accounts Receivable (AR) Coordinator owns the daily invoicing‑to‑cash cycle: issuing accurate customer invoices, applying payments, resolving billing discrepancies, and supporting month‑end close. You will partner closely with Sales, Customer Service, and Finance to protect cash flow, maintain clean aging, and deliver a best‑in‑class customer billing experience. ____________________________________________________________________________ Key Responsibilities Invoice & Credit Management - Generate, review, and transmit customer invoices; post credit memos; ensure compliance with contract terms, tax rules, and companypolicies. Cash Application - Record and apply ACH, wire, check, and credit‑card receipts in ERP; reconcile deposits to bank statements daily. Collections - Monitor AR aging, research past‑due accounts, place courtesy calls/emails, escalate risk accounts, and coordinate payment plans where appropriate. Customer Service - Respond to billing inquiries, issue documentation (POs, PODs, statements), and resolve discrepancies in collaboration with Sales & Logistics. Reporting & Compliance - Prepare weekly AR aging, DSO, and unapplied‑cash reports; support month‑end close, and audits. All other duties as assigned ____________________________________________________________________________ Qualifications Required: . Associate's degree in Accounting, Finance or related field (or equivalent experience). 2+ years hand-on AR, billing, or general accounting experience in a mid-size, multi-entity organization. Proficiency with an ERP/financial system (eg. Microsoft Dynamics 365, NetSuite, SAP)and Excel (pivot tables, VLOOKUP). Demonstrated ability to reconcile high-volume transactions accurately and meet tight deadlines. Strong written and verbal communication skills and customer first mindset. TRAVEL: none Preferred: Experience in manufacturing, distribution, or recycling industries. Familiarity with lean/continuous‑improvement or D365 optimization projects. ____________________________________________________________________________ Physical Requirements Standing/Walking: Sometimes Sitting: Sometimes Lifting/Carrying Lifting/Carrying 20-50 lbs: Sometimes Lifting/Carrying >50 lbs: Never Pushing/Pulling: Sometimes Climbing: Never Stopping/Bending: Sometimes Reaching above shoulder: Sometimes Repeating motions that may include wrists, hands, and/or fingers: Most Times Operate Motor Vehicle: Sometimes Operate Manual Equipment: Never Operate machinery/power tools: Never ____________________________________________________________________________ Worksite Conditions Weather Exposure: Never Temperature Extremes: Never Noise: Sometimes Odors: Sometimes Dust or Mist: Sometimes Fumes or Vapors: Sometimes Chemicals Chemicals drummed: Never Chemicals bulk tank: Never Respirator: Never Personal Protective Clothing: Never Personal Protective Equipment: Sometimes ____________________________________________________________________________ Benefits Medical, Dental, & Vision HSA/HRA/FSA Employee Assistance Program (EAP) 401(k) Retirement Savings Plan with employer match Wellness programs and incentives Life & Disability, Accident, Critical Illness, & Hospital Indemnity Paid Time Off 80 hours of paid company holidays

Job Description SUMMARY: The overall function of the Accounts Receivable Specialist is to process and manage payments received and to provide related accounting and administrative support. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. · Maintain up-to-date billing system. · Prepare, verify, and process invoices. · Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax, or mail. · Carry out billing, collection, and reporting activities according to specific deadlines. · Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. · Monitor customer account details for non-payments, delayed payments, and other irregularities. · Research and resolve payment discrepancies. · Review AR aging to ensure compliance. · Maintain accounts receivable customer files and records. · Process credit card payments and prepare bank deposits. · Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity. · Assist with month-end closing. · Protect organization's values by keeping information confidential. · Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001 Follows all safety, housekeeping (5S) and company policies and procedures. Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma or GED; Associates Degree equivalent from a two-year college or technical school preferred. Minimum of one to three years' experience in an accounts receivable role. Knowledge of general accounting principles, regulatory standards, and compliance requirements. Ability to calculate, post, and manage accounting figures and financial records. Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs. High degree of accuracy, attention to detail, and ability to contain confidentiality. Excellent analytical, problem solving, and decision-making skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly spend long hours sitting and using office equipment and computers. Regularly spend long hours in intense concentration reviewing and entering financial information into a computer. Occasionally lift 5-10 pounds. Powered by ExactHire:188166