Collections specialist jobs in Nashua, NH - 461 jobs
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Collection Analyst
Licensing & Invoicing Specialist - SaaS Company
Daley and Associates, LLC 4.5
Collections specialist job in Boston, MA
Licensing & Invoicing Specialist We are currently seeking candidates for a Licensing & Invoicing Specialist role with a leading enterprise software company based in Boston, MA. The Licensing & Invoicing Specialist will be responsible for reviewing and processing software license orders, renewals, and professional services, as well as ensuring accurate invoicing and compliance. The ideal candidate will be located in the Boston, MA area and have 2-3 years of accounts receivable, order review, or licensing fulfillment.
This is a 3+ month contract-to-hire position paying between $30-$36/hour (depending on experience). This role supports a fully remote work model with west coast hours (11:00am-7:00pm / 8:00pm EST).
Responsibilities:
• Review and process incoming orders for software trials, new license purchases, renewals, and professional services.
• Provide backup order review support to the EMEA region as needed.
• Execute order terms and specifications to ensure timely and accurate license fulfillment for customers, distributors, and resellers.
• Validate customer license entitlement terms and invoicing data within Salesforce.
• Facilitate license exchanges and returns.
• Troubleshoot order and fulfillment issues within SLAs, escalating as appropriate and managing through resolution.
• Identify and escalate potential contractual or compliance risks.
• Collaborate with Sales Operations and cross-functional teams to document, develop, and improve policies and procedures.
• Contribute to product packaging and fulfillment configuration from concept to back-end implementation.
• Post sales orders and send invoices to customers.
• Support management's collection efforts for aged receivables and monitor accounts with collection risk.
• Resolve inquiries from the Accounts Receivable and Licensing helpdesk with internal and external stakeholders.
Qualifications:
• 2-3 years of experience in accounts receivable, order review, licensing fulfillment, or general accounting.
• Experience in the enterprise software industry (SaaS or on-premise) preferred.
• Familiarity with basic contract terminology is a plus.
• Some post-secondary education preferred, or equivalent combination of education and experience.
• Strong customer service orientation, professionalism, and communication skills.
• Excellent business judgment, critical thinking, and problem-solving abilities.
• Ability to work independently in a fast-paced environment while collaborating across teams and time zones.
• Experience using Salesforce CRM required; Sage Intacct a plus.
• Detail-oriented, proactive, and capable of multi-tasking and prioritizing effectively.
For immediate consideration, interested and qualified candidates should send their resume to Jackson at ********************
$30-36 hourly 2d ago
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Billing Coordinator
SDL Search Partners 4.6
Collections specialist job in Boston, MA
SDL is partnering with a professional services firm seeking a detail-oriented and proactive Billing Coordinator to join our finance team. This is a key role responsible for supporting the full billing cycle, ensuring accuracy, timeliness, and compliance with client agreements. The ideal candidate will be a strong communicator with a solid foundation in accounting and a keen eye for detail. This role offers a hybrid work schedule, and tons of growth opportunity!
Key Responsibilities:
Prepare, review, and issue client invoices in accordance with contract terms and billing schedules
Collaborate with project managers and client service teams to gather necessary billing data, including time entries, expenses, and deliverables
Monitor billing activity to ensure accuracy, completeness, and timely processing
Identify and resolve billing discrepancies or issues in coordination with internal teams and clients
Maintain accurate records of client billing information and support month-end close processes
Assist with accounts receivable tracking and follow-up on outstanding balances
Support ad hoc financial reporting and special projects as assigned
Qualifications:
Bachelors degree in Accounting, Finance, or a related field
Minimum of 1 year of experience in operational accounting and/or billing, preferably in a professional services or client-facing environment
Strong understanding of basic accounting principles and billing processes
Excellent organizational skills with a high level of accuracy and attention to detail
Proficiency in Microsoft Excel
Strong interpersonal and communication skills, with the ability to work collaboratively across departments and with clients
$87k-120k yearly est. 60d+ ago
Patient Billing Services Collections Rep
Massachusetts Eye and Ear Infirmary 4.4
Collections specialist job in Somerville, MA
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MGB is hiring a Collections Representative Patient Billing Services
Job Summary
The Opportunity
The Collections Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.
Inbound and outbound calling is critical for this role, we will train you to use our systems for successful calls to support patients, give them details on their insurance coverage and collect payments!
Qualifications
What You'll Bring
High School Diploma or Equivalent required
Associate's Degree Healthcare Management preferred
Collections Rep and Customer Service Experience 1-2 years preferred
Call Center Inbound and Outbound experience preferred
Exceptional phone skills, providing clear, concise, compliant, empathetic verbal commination with customers
What You'll Do
Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
Conduct inbound and outbound calls with patients
Outbound calls for collections, collecting outstanding bill payments
Use MGB policies for informed decision making
Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
Assist patients in understanding their medical bills, insurance coverage, and payment options.
Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.
Skills for Succes
Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
Understanding of insurance plans, government programs, and their billing requirements.
Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
Exceptional negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
Attention to detail and accuracy in recording collection activities and maintaining documentation
Additional Job Details (if applicable)
Working Conditions Required
Monday through Friday, 8:00am to 4:30 pm ET schedule
Quiet, secure, stable, compliant work station required for Remote candidates
New England candidates will be invited to onsite meetings or training onsite, preferred
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.8 hourly Auto-Apply 5d ago
Collections Specialist II
Rockland Federal Credit Union 3.8
Collections specialist job in Canton, MA
Rockland Federal Credit Union (RFCU) is searching for a CollectionsSpecialist II. Reporting to the Collections Manager, the CollectionsSpecialist performs a variety of duties to ensure effective operations of the Collections department, performing all tasks in accordance with regulatory standards and Credit Union policies and procedures.
Key Responsibilities:
* Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction.
* Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale.
* Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery.
* Orders and tracks vehicle titles throughout the repossession and sale process.
* Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds.
* Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset.
* Contacts insurance agencies to facilitating insurance proceeds for total losses.
* Collects on past due excise tax payments and toll violations on Leased vehicles
* Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed.
* Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members.
* Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet.
* Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes.
* Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans.
Qualifications:
* High school diploma or equivalent.
* 3+ years collections experience required, preferably in a credit union environment.
* Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization.
* Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems.
* Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines.
* Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws.
* Demonstrated skills in member service, dispute resolution and negotiation.
Work Schedule and Benefits
As a CollectionsSpecialist II, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday every 6-8 weeks.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $26.40 - $33.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Monday through Friday 8:30am - 5:00pm
$26.4-33 hourly 36d ago
Collection Specialist
Nova Biomedical 4.6
Collections specialist job in Waltham, MA
Job Description
Nova Biomedical: One Global Brand. One Vision. Together under one name.
Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.
About the company
At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.
Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
Explore what's next with us at novabiomedical.com or aicompanies.com
About the role
The CollectionSpecialist is responsible for the collection of accounts payable from a portfolio of Domestic and International accounts/ customers.
If you're passionate about account collections and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today!
What you'll do
Collection of a portfolio of Domestic and International accounts via telephone and written communication - main responsibility daily
Establishes payment plans for customers
Utilize Dun & Bradstreet Credit Reports, Trade References and Financial Statements to evaluate credit worthiness of potential customers and approve credit
Interact with external customers both via phone and in writing as well as Nova's Order Services and Technical Service Departments
Monthly Cash Forecast
What we are looking for in you
SAP experience preferred
Epicor experience preferred
Intermediate Computer skills (Excel & Word)
Epicor experience also preferred
Credit & Collection experience
Customer Service skills
Problem solving skills
High School Diploma, some college preferred
3-5-year collection experience
Physical Requirements for this role include:
Typical office environment.
Ability to remain in a stationary position, often standing or sitting for prolonged periods.
Alternating between standing.
May require occasional lifting/carrying up to 20 pounds.
Keyboarding and other repetitive motions that may include the wrists, hands, and/or fingers.
Near visual acuity to work on a computer monitor for extended periods.
The full list of physical requirements for this role is available upon request.
Why work for Nova Biomedical
Flexible Medical, Dental, & Vision Coverage
Competitive 401k company match
Bonus Program, Generous PTO and paid holidays
Generous Tuition reimbursement
Hybrid and flexible work arrangements (job specific)
Professional development, engagement and events
Company marketplace for lunch and snacks! (location specific)
Company subsidized cafeteria (Waltham)
Work Location: On-site in Waltham, on site at Norwood site location as needed
Schedule/Hours: Monday to Friday, 8:30am - 5pm
Targeted Salary Range: $72,500
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
EEO Statement:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Privacy policy
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$72.5k yearly 3d ago
Billing Coordinator
Car Gurus 4.2
Collections specialist job in Boston, MA
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
We are looking for a customer-focused and detail-oriented Billing Coordinator to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience.
Key Responsibilities
* Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls.
* Provide timely, accurate, and professional responses while meeting individual and team service level expectations.
* Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments.
* Create credits and update customer account balances in accordance with internal approval policies.
* Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience.
* Maintain accurate and up-to-date customer account information within financial systems.
* Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience.
* Support additional administrative and operational tasks as needed to support the Finance Operations team.
Qualifications
* 1-3 years of experience in customer support, billing, accounts receivable, or a related role.
* Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
* Strong customer service mindset with excellent written and verbal communication skills.
* High attention to detail and the ability to manage multiple customer requests in a fast-paced environment.
* Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism.
* Eagerness to learn new systems and processes, with a proactive and dependable work style.
* Proficiency in Microsoft Excel; experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus.
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$43,000-$54,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
$43k-54k yearly 36d ago
Patient Accounts Billing Representative
Greater Lawrence Family Health Center 3.9
Collections specialist job in Methuen Town, MA
Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Patient Accounts Billing Representative. Follows department and payer processes to ensure all claims are submitted in a timely and accurate manner. Analyzes and reviews outstanding accounts receivables. Prepares appeals and corrected claims within payer guidelines for resubmission in order to maximize reimbursement.
* Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service.
* Prepares claim data according to department and payer regulations in order to produce a "clean" claim.
* Prepares, reviews and transmits claims timely to payers, works EDI rejections.
* Posts charges, payments and denials in practice management system accurately.
* Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable. Reports unusual trends to supervisor.
* Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction.
* Processes insurance and patient refunds as necessary.
* Answers patient and department calls. Assist in telephone inquiries regarding patient statements. Establish payment arrangements when appropriate.
* Reconcile all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture. Identify and correct any discrepancies prior to opening any future batch.
Qualifications:
* 1-2 years of medical billing experience, or medical billing certification
* Knowledge of CPT, ICD10 coding and compliance preferred.
* Familiar with Medical terminology
* Combination of education and equivalent experience will be considered.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
$39k-44k yearly est. 57d ago
Collections Specialist
Harry R Feldman
Collections specialist job in Boston, MA
The CollectionsSpecialist is an integral part of the Accounting Team responsible for Client Collections, Accounts Receivable, and Project Assistance to the Accounting Department. Utilizing exceptional communication, customer service, and critical thinking skills to
make a positive impact on results.
As a key member of our team, the CollectionsSpecialist is expected to uphold the company's
core values of trust, respect, accountability, humility, health, and leadership. This includes
demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking
responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading
by example to contribute positively to the overall culture and success of the company
$36k-55k yearly est. 60d+ ago
Collections Specialist
Kaizen Stackup
Collections specialist job in Boston, MA
About the Role
We are seeking a dedicated and experienced Full-time CollectionsSpecialist to join our dynamic team. The ideal candidate will be responsible for managing and executing collection activities to ensure timely payment of outstanding accounts. This role requires a detail-oriented individual with excellent communication skills and a strong understanding of collections processes, billing procedures, and payment processing.
Key Responsibilities
Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
Process payments accurately and efficiently, updating account information in real-time
Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
Generate and analyze reports on collection performance, identifying trends and areas for improvement
Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
Assist in the development and implementation of new collection strategies and process improvements
Participate in training sessions and share knowledge with team members to enhance overall department performance
Qualifications Required:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries
Proficiency in collections software, billing systems, and payment processing platforms
Strong understanding of collections laws, regulations, and industry best practices
Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders
Demonstrated ability to negotiate effectively and resolve conflicts
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
Ability to work independently and as part of a team in a fast-paced environment
High level of attention to detail and accuracy in data entry and financial transactions
Preferred:
Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA)
Experience with enterprise resource planning (ERP) systems
Knowledge of legal billing and collection practices
Key Competencies
Customer Focus: Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations
Communication: Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences
Negotiation: Strong negotiation skills to reach mut
$36k-55k yearly est. 60d+ ago
Hospital Collections Specialist
Hospital for Behavioral Medicine
Collections specialist job in Worcester, MA
JOIN OUR TEAM AS A HOSPITAL COLLECTIONSPECIALIST!
Status: Full-Time (On-site only - no remote)
Bonus Opportunity: MONTHLY INCENTIVE ELIGIBLE
Your Work Matters
How will you make a difference?
This Hospital CollectionSpecialist is responsible for posting all payments received from patients, insurance companies and third parties and will document payments into the patient accounting system. The position is located in a central business office environment for a freestanding psychiatric hospital organization.
The Hospital CollectionSpecialist is responsible for assisting with the timely follow-up and collection of behavioral health and chemical dependency claims for Inpatient and Outpatient levels of care to ensure the reimbursement of claims from various insurance companies.
PRIMARY RESPONSIBILITIES
Pull remits manually and electronically for deposits daily.
Accurately post payments and/or denials via ERA, EFT, and paper remits appropriately to accounts and balance payments posted back to the original deposit amounts.
Identify payor issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management.
Maintain and balance cash log daily to treasury.
Researches and resolves unapplied and/or unidentified cash receipts.
Identifies allowances, deductibles and co-insurance and ensures accurate posting.
Scans and uploads supporting documentation as needed.
Investigates all insurance recoupments to determine if they are correct or need to be appealed.
Runs electronic deposit reports and processes payments.
Review and interpret insurance carrier explanation of benefits (EOB) to post appropriate payment and denial codes.
Enter/correct charges for outpatient services.
Code and post all receivables from insurance companies, and third-party payors on patient accounts.
Identify payor issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management.
Performs account follow-up on outstanding balances and takes the necessary action for account resolution in accordance with established federal and state regulations.
Ensure the coordination of claim activities on various insurance portals and via phone to check claim status and resolve claim issues.
Assist to resolve credit balances with insurance company & patients.
Research and resolve insurance denials.
Maintain third-party logs.
Assist daily with benefit verifications for all new admissions as well as in-house patients.
Able to read and understand an EOB.
Your Experience Matters
What we're looking for:
Education & Licensure (if applicable):
High school graduate or equivalent preferred.
Experience:
A minimum of one (1) years' experience in facility billing experience with knowledge of Medicare DDE and computerized systems strongly preferred, or related field, or any combination of education, training, or experience in a health care business office environment. Experience with insurance billing, computer and business software programs (Excel) preferred.
Additional Skill Requirements:
Knowledge of Microsoft Office including word, excel, and outlook. Excel-lent communication skills and a professional demeanor is needed. Detail oriented and possessing strong time management skills is necessary in order to manage multiple priorities in a fast-paced environment. May be required to work occasional overtime and flexible hours.
Your Care Matters
What we provide for our team:
401(k) + matching
Health insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long term disability insurance
Paid time off
Paid holidays
Cafeteria on site + discounted meals
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
What sets us apart?
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.
Compensation:
This is a full-time role and the expected compensation range is $24.00 - $28.00 hourly and a monthly incentive bonus plan! We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Hospital CollectionSpecialist!
Qualifications
Get to know us
Outstanding Care, Compassionate People, Unparalleled Service
Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)!
Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.
At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.
Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.
To learn more about HBM, visit us at: **********************************************
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
Individuals Maintaining Positive Attitude and Commitment To Service
At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
$24-28 hourly 9d ago
Collections Specialist
QT Group 4.6
Collections specialist job in Boston, MA
About Qt Want to hear a secret? Qt is everywhere. Our scalable and reliable software tools power billions of devices and applications worldwide, transforming complexity into clarity and enabling innovation at a scale. From smart devices to critical systems, our technology is behind the experiences people rely on every day. We're a global team driven by curiosity, collaboration, and a shared mission to build what matters. Qt is where software excellence begins-and where your next chapter starts.
About the Role
We are looking for a self-driven Finance / CollectionsSpecialist to join our team! Your main responsibilities will be to contact customers and collect past due invoices and manage sales and use tax activities. We especially appreciate the habit of working in the customer interface, as well as the courage and desire to be in contact with customers both by phone and e-mail. You are responsible and self-initiated in your work but also enjoy working as part of a larger team. This is a hybrid role based in Boston, MA.
What You'll Do
Collection of Past Due Invoices (40%)
* Monitor accounts to identify past due invoices on daily basis
* Contact customers regarding past due invoices following a multi-step process and schedule
* Update collection notes in Salesforce
* Report on collection activity and accounts receivable status
* Provide supporting documentation related to the past due invoices
* Occasionally assist with international collections
* Work with third party collection agencies when needed
Customer Sales and Use Tax Compliance (40%)
* Communicate with customers regarding their disposition on state sales and use tax disposition
* Obtain documentation from customers relating to their disposition (exemption certificate, direct pay, instruction to invoice tax, etc.)
* Update and maintain sales and use tax status in Avalara system
* Monitor for expiring documentation and obtaining updated documents
Other Administrative Functions (20%)
Assist with Customer Information Forms
* Complete requests for information from customers including questionnaires, W9, certifications, update requests, etc.
* Work with other departments and subject matter experts to answer technical specific questions
Assist with responding to customer cases in Salesforce and via email
* Forwarding purchase orders to account managers, invoicing questions, order confirmations, account updates, etc.
Back up for order processing and invoicing
* Process orders through Salesforce order processing system
* Submit invoices according to purchase order instructions (email, postal mail, supplier web portal)
What You Bring to the Table
* 5+ years' experience in a fast-paced administrative environment
* 2+ years of accounts receivable and collections experience ideally within a software company
* Organized and ability to prioritize and multi-task
* Experience with Microsoft programs (Excel, Word, Outlook, Teams)
* Experience with Salesforce and NetSuite is required
* Experience with Avalara is a strong plus
* Strong written and verbal communication skills
* Ability to work independently as well as part of a group
The Qt Company offers competitive compensation and an excellent benefits package and is committed to fair and equitable employment practices. EOE.
We support pay transparency: for all the roles at Qt we publish the salary ranges in our job ads in compliance with Massachusetts law. Please note that the final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.
We offer a full range of elective benefits including medical, dental, vision, and dependent care, flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and 401(k). In addition to elective benefit options, benefited employees receive paid time off and 12 paid holidays each year.
Pay range for this position is
$88,000-$132,000 USD
Are You Our Next Qtie?
We believe work should support your life, not the other way around. That's why our benefits are designed to be flexible, inclusive, and meaningful across every stage of your journey. From wellbeing and growth to celebrating life's big (and small) moments, we invest in what matters to you-wherever you are.
* Flexibility You Can Count On
We offer hybrid working options and flexible hours, empowering you to balance your personal life and professional goals - because life outside of work matters, too.
* Meaningful Wellbeing Support
From mental health resources to physical wellness programs, we offer practical, accessible support tailored to your local context.
* Opportunities to Grow
Whether it's on-the-job learning, mentorship, or access to international projects, we invest in your development so you can take your career where you want it to go.
* Inclusive by Design
You'll join a team that values diverse perspectives, fosters collaboration, and creates space for everyone to contribute and feel connected.
* Rewarding Your Impact
Our compensation and benefits packages are competitive, regularly reviewed, and locally relevant-so your hard work is recognized, wherever you are.
Show Up as Yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disability, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply - we welcome you as you are.
We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly, about yourself.
About Qt
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, we have nearly 1000 Qties globally. To learn more, visit *********
Candidate privacy notice
$38k-51k yearly est. 46d ago
Customer Service Banker
New Hampshire Mutual Bancorp
Collections specialist job in Rochester, NH
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail team. We are seeking a full-time Customer Service Banker (Universal Banker) at our Rochester, NH branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Starting salary begins at $20.64 per hour and is negotiable based on level of experience JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly Auto-Apply 19d ago
R02479 Sr. Collections Specialist
Goodwin Procter 4.9
Collections specialist job in Boston, MA
Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries - combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions - sets us apart. Our Global Operations Team - all business professionals of the firm - was named the “Best Business Team” by
The American Lawyer
.
As the Sr. CollectionSpecialist, you will develop strong working relationships with assigned Partners in order to provide best in class customer service support for all related client collection needs. Assists in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients. Ability to keep up with a fast-paced environment with keen insight in prioritizing in order to achieve firm collections targets and goals.
What You'll Do:
• Assist in managing day-to-day collections operations for assigned partners.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Interface with varying levels of management, clients and staff.
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
• Interact and support billing attorneys and partners to review the status of unpaid bills.
• Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney.
• Monitor payment arrangements to ensure compliance with payment terms.
• Partners with billing representative to ensure appropriate collections follow-up.
• Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner.
• Research and monitor unapplied payments; responsible for processing client refunds when applicable.
• Promptly responds to client inquiries regarding past due balances.
• Assists with providing back-up for client audit letter responses as necessary.
• Conduct credit review analyses on clients as needed.
• Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
• Assume additional responsibilities as necessary
Who You Are:
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.
• Strong writing skills necessary.
• Ability to provide high level of customer service in a fast-paced environment.
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
• Ability to understand, adhere to, enforce and apply department policies and procedures
• Proficiency in MS Office. Strong knowledge of Excel preferred.
• A minimum of 3-5 years' experience with financial/billing software packages and Finance/Accounting organizational operations. “Aderant Expert” Billing System experience preferred.
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Flexible work arrangements and hybrid work schedule
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.
This position is eligible for overtime: Yes
$51k-63k yearly est. Auto-Apply 60d+ ago
Accounts Receivable/Billing Specialist
Creative Financial Staffing 4.6
Collections specialist job in Milford, MA
Salary: $70,000-$90,000
A growing high tech manufacturer seeks an Accounts Receivable/Billing Specialist to support contract billing, revenue recognition, and accounts receivable for complex accounting projects. This is a newly created role due to growth.
Responsibilities of the Accounts Receivable/Billing Specialist:
• Set up and maintain billing projects in SAP
• Generate customer invoices
• Recognize revenue
• Perform month-end reconciliation
• Support AR collections in collaboration with project managers and the finance team
Qualifications of the Accounts Receivable/Billing Specialist:
• 2+ years of accounting, AR, and/or project billing experience
• Experience with contract-based invoicing
• Strong Excel skills
• ERP experience (SAP strongly preferred)•
Why work here as an Accounts Receivable/Billing Specialist:
• High-impact position with direct exposure to revenue and cash flow
• Hands-on experience with complex invoicing projects
• Strong resume-building role with ERP and project accounting depth
• Highly impactful, collaborative role
• Stable and thriving work setting with long-term career growth opportunities
#INJAN2026
#LI-MS93
$70k-90k yearly 1d ago
Collections Specialist (Full Time)
Cataldo Ambulance Business Trust 4.1
Collections specialist job in Somerville, MA
The CollectionSpecialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
CollectionsSpecialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
CollectionsSpecialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
$35k-41k yearly est. Auto-Apply 6d ago
Analyst I, Professional Billing & Claims
Community Care Cooperative 4.0
Collections specialist job in Boston, MA
Job Description
Title: Epic Analyst I, Professional Billing & Claims Reports to: Manager of Professional Billing and Claims Classification: Individual Contributor
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Quality Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving 150,000 Medicaid beneficiaries who receive primary care at 18 health centers across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners.
Job Summary:
The Professional Billing Claims Analyst II position will be housed under a new subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Professional Billing and Claims. This includes:
• Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications
• Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
• Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues
• Working with the IT Education staff to assist in training users and in the development of documentation
• Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge
Responsibilities:
• Ability to maintain current system applications
• Facilitate end users' ability to understand and maximize the use of the software to perform daily operations
• Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization
• Acts as liaison between users and the software vendor(s)
• Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance
• Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors
• Integrate new application(s) in the existing HIS according to the implementation schedule
• Respond to user questions with timely answers and/or referral to appropriate department/person
• Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation
• Coordinate with Database Analysts to provide expertise in the development of reports and analyses
• Work with other IT staff to ensure interfaces between applications and systems are functioning properly
• Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries
• Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data
• Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally
• Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications
• Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries
• Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed
• Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
• Assist departments with the development of downtime procedures
• Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary
• Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department
• Work with Applications Manager to accomplish other departmental tasks
• Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action
• Assist in the development of IT policies and procedures and notify users as appropriate
• Participate in applications on-call rotation for the information system
• Participate in workgroups and committees as necessary
• Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions
• Strong attention to detail
• Ability to manage multiple priorities in an effective and organized manner
• Demonstrates the ability to interact effectively and in a professional manner with peers
Administration, and other customers as demonstrated by willingness to work with others to achieve CTC's goals
• Ability to present a friendly and positive manner, willingness to seek additional tasks
• Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure
• Ability to accomplish results by working effectively with or through other people
• Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone
• Ability and commitment to provide outstanding customer service
• Ability to actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner
• Ability to identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations
• Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts
• Required to travel onsite for site visits and project milestones either at the health center or the CTC office in Boston
Required Skills:
• Ability to understand, analyze, document, and explain business processes and the data that underly them
• Experience working with Electronic Health Records, medical claims, and other health care data
• Experience working with Clearinghouses to facilitate claims transmission preferred
• Flexible and adaptable to change in a fast-paced environment
• Demonstrated ability to work both independently and as part of a team
• Demonstrated ability to thrive in a fast-past environment
• Nuanced interpersonal communication skills
• Weekly on-call will be a requirement for this position
Desired Other Skills:
• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience working in a provider organization
• Experience working in a managed care environment
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications:
• Bachelor's degree in a healthcare-related field, Information Systems or Business Management
• Resolute Professional Billing Claims Administration and Electronic Remittance certification preferred, but not required
• 0-1 years of healthcare or Epic experience
• Prior EHR support experience preferred, but not required
** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **
$45k-61k yearly est. 19d ago
Medical Collections Specialist
Kabafusion
Collections specialist job in Lexington, MA
Job Description
Come join an exciting and innovative company that puts the “care” back in healthcare!
Why do Medical CollectionsSpecialists want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn't matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing that you have made a difference.
About us:
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it's no wonder KabaFusion is the industry leader in home infusion.
About the role:
As a Medical CollectionsSpecialist, you are responsible for managing and resolving outstanding patient accounts and insurance claims. This involves contacting insurance companies to collect payments, verifying billing information, and ensuring compliance with healthcare regulations.
Please note, this position is fully onsite at our office located in Lexington, MA. We offer The Grid shuttle bus service between the MBTA Alewife Station and our Lexington office.
Essential Duties & Responsibilities:
Ensure all collections processes comply with regulatory requirements for government, commercial health plans, and medical group payors.
Oversee accurate and timely billing, confirm correct coding and unit documentation based on payor and therapy type.
Verify all payor-specific requirements are met before submitting claims electronically.
Resolve claim issues by conducting timely follow-ups utilizing payor remittance advice and correspondence.
Confirm required authorizations and medical documentation are included with claim submissions as well as appeals.
Ensure claims are processed and reimbursed fully in accordance with contractual agreements.
Accurately book revenue in alignment with managed care contracts.
Conduct collections calls to payors and/or patients promptly and professionally.
Maintain HIPAA compliance and safeguard patient health information in accordance with company policy.
Responsible for achieving daily productivity targets and support timely completion of monthly financial deadlines.
As a Medical CollectionsSpecialist, you bring:
High school diploma or equivalent
Knowledge of HCPC, CPT, and ICD-10 codes
1+ year of experience working with insurance payors (billing or collections)
Our Benefits:
Benefits start on your 1
st
day of employment.
401k w 4% match - no waiting or vesting period
PTO / Floating Holidays / Paid Holidays
Company paid life insurance and short-term disability
Employee Assistance programs to help with mental health / wellness
Learning & Development Programs
Perks… includes discounts on travel, cell phone, clothing and more…
Generous employee referral program
KabaFusion is a mission driven company with a focus on innovation and patient care so, as a healthcare professional, if that sounds like something you want to be a part of, then look no further.
$36k-44k yearly est. 8d ago
Billing Analyst-Neuco
Centuri Group 3.7
Collections specialist job in Lawrence, MA
Pay Range: $26.94 - $36.23 Centuri companies consider several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Who We Are
Established in 1972, New England Utility Constructors Inc. (NEUCO) has been providing underground utility construction solutions to New England for five decades. Known for safety, quality, and excellence, NEUCO specializes in pipeline and natural gas distribution construction. Our well-trained and professional staff aims for excellence on every project. Competitive wages and benefits. Paid training and development. Opportunities to advance. At NEUCO, you are part of a team working to support critical utility and energy infrastructure.
NEUCO is looking for a Billing Analyst to join our team! Under the supervision of the Accounting Services Manager, the Billing Analyst will be responsible for billing invoices and assisting the operations team in tracking project completion to ensure the accuracy and timeliness of billing.
What You'll Do
* Verify and process daily billing submissions
* Review and understand contracts
* Support operations in tracking of projects status with billing
* Post daily/weekly revenue into the reporting systems
* Comprehends costs including but not limited to time & materials, labor and overhead
* Assist with collections to gather documents needed for invoice submission to the customer
* Maintain customer accounts by processing invoices and customer adjustments; and organize various job status, updates, and comments (daily)
* Ensure a positive customer experience by exhibiting a helpful and team-oriented attitude towards customers and employees
* Ensure proper approvals are received and attached for auditing purposes
* Complete special projects and perform other duties as requested by leadership
* Perform other duties as requested by leadership.
What You'll Have
* Bachelor's Degree in accounting, business, economics, finance or related field
* 3+ years of Billing experience preferred
* Construction or Natural Gas industry experience is a plus
* Ability to work in fast paced deadline driven environment
* Ability to comprehend revenue and costs
* Strong analytical skills to gather and interpret information
* Must work well in a team-orientated environment
* Strong attention to detail and organized
* Excellent oral and written communication skills
* Must be able to work independently and take initiative
* Ability to prioritize and multi-task with little supervision
* Strong working knowledge of Microsoft Office Suite, with a special focus on Excel
* Timberline and/or SAP experience is desirable
* Must be familiar with SOX Compliance
What You'll Get
* Benefit Package including Medical, Dental and Vision Coverage
* 401K w/ Company Match
* Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
* Vacation/Sick Time and Paid Holidays
* Potential Bonus Opportunities
* Career Development Opportunities
* Employee Discounts
* Weekly Payroll
Work Environment
* Work is performed in a typical indoor office environment
* Flexibility to work different schedules and stay late with little or no notice
* Must be able to read documents, use a computer, communicate verbally and in writing
* Mobility required within an office, warehouse and construction site environments
* Ability to occasionally lift up to 20 pounds
Legal Stuff
* Pass post-accident and reasonable suspicion drug screens
* Provide valid US work authorization documents for E-Verify
* Satisfactory results of pre-employment background check results
Diversity, Equity & Inclusion Commitment
This is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Nearest Major Market: Boston
$26.9-36.2 hourly 18d ago
Billing Coordinator
Global Channel Management
Collections specialist job in Gardner, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
The Billing Coordinator researches in a fast-paced office environment
for High Volume National Accounts the necessary documentation for
consolidated billing activities while ensuring its accuracy,
accountability and timeliness to the customer. Ensures pertinent
information is included where required. Coordinates weekly sorting and
distribution of daily invoices. Coordinate monthly sorting and
distributing of escalation reports and consolidated invoice. Communicate
with Collectors and National Account Managers. Develop reports for
customer needs. Other duties as assigned.
Additional Information
$18/hr
3 months
$18 hourly 1d ago
Sr, Specialist, Account Management (PSAO Support)
Cardinal Health 4.4
Collections specialist job in Boston, MA
**What Account Management contributes to Cardinal Health** The Customer Care Account Management Representative serves as the primary point of contact for approximately 6,000+ retail independent pharmacies, VIP buying groups, and hospital systems. Reps are expected to resolve issues efficiently while maintaining strong relationships with customers and sales representatives. This role manages 15-40 daily interactions via phone, inquiry intake form, and live chat, addressing complex topics including but not limited to pharmacy reimbursement, PBM contracting and affilation, claim adjudication, credentialing, and PSAO onboarding serving as the main conduit to Cardinal Health's PSAO's (LeaderNET, MSInterNet, and MCC).
Furthermore, this role acts as a dedicated single point of contact for both Product and Solutions inquiries, as well as PSAO-related questions, for our Topco buying group and Health System group.
Customer Care Account Management Representatives are responsible for ensuring the smooth operation of pharmacy back-office functions and providing expert support related to Managed Care and PSAO inquiries.
This role operates in a dynamic, high-volume environment requiring exceptional communication skills and the ability to confidently engage with key stakeholders via telephone. Candidates must demonstrate a commitment to delivering seamless customer service, exhibiting strong personal leadership, interpersonal skills, and effective communication techniques. The ability to successfully navigate escalated customer and sales-related calls is essential. Prior experience with Managed Care and PSAOs, pharmacy reimbursement processes, PBM contracts, and in-store pharmacy operations is highly desirable
**Shift: Monday-Friday 8:00AM-5:00PM EST**
**Responsibilities**
+ Will possess Tier 1 knowledge of all PSAO focuses
+ Working and routing Inquiry Intake Forms for PSAO Support
+ Customer outreach through email and over the phone
+ Manage an average of 10-20 customer cases at a time
+ Answer an average of 15-40 incoming calls per day from pharmacy staff and Sales Team
+ Act as the designated Managed Care representative in recurring meetings with pharmacy chains and buying groups, addressing inquiries and providing updates
+ Attend and contribute to daily CCAM Team huddles and scheduled PSAO/Pharmacy group meetings, fostering collaboration and knowledge sharing.
+ Attend and engage in cross-departmental meetings
+ Act as a primary point of contact for pharmacy buying groups and hospital systems (e.g., Topco pharmacies and Health Systems) regarding Product & Solutions and PSAO-related Tier 1 inquiries
+ Lead and moderate New Customer Orientation calls, ensuring a positive and informative experience for newly onboarded pharmacy customers
+ Participate fully in the Mentorship Program, embracing opportunities to both mentor colleagues and be mentored to enhance skills and knowledge
+ Confident, articulate, and professional speaking and writing abilities
+ Ability to effectively apply de-escalation techniques during customer interactions
+ Ability to use resources and critical thinking skills to navigate grey areas in customer and sales interactions
+ Maintain structured and organized day-to-day responsibilities
+ Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
+ Acts as an advocate and liaison between the customer and the PSAO
+ Applies basic concepts, principles and technical capabilities to perform routine tasks
+ Responsible for identifying and tracking customer pain points
+ Proficiency in collaborating with colleagues in a virtual setting, maintaining a high level of professionalism and respect
+ Maintain required phone coverage levels and proactively communicate any potential deviations to the team
+ Able and willing to independently troubleshoot technical issues
+ Implement processes that improve overall customer experience
**Qualifications**
+ 1-3+ years of previous customer service experience, required
+ Managed care, reimbursement, and PBM knowledge, preferred
+ Pharmacy experience and/or Pharmacy Technicians, preferred
+ Prior computer experience using Microsoft Office systems, required
+ Proficiency in verbal and written communication, with a demonstrated commitment to active listening and effective interpersonal interactions.
+ Demonstrates organizational skills and a commitment to detail, ensuring high-quality work and adherence to standards
+ Possesses a strong work ethic and team player mentality
+ Possesses a professional and empathetic approach, exhibiting patience and a positive attitude when collaborating with peers and serving customers
+ Demonstrates skill in establishing rapport and fostering effective communication with Sales
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possbile solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000- $81,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 3/24/2026*if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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How much does a collections specialist earn in Nashua, NH?
The average collections specialist in Nashua, NH earns between $25,000 and $56,000 annually. This compares to the national average collections specialist range of $27,000 to $45,000.
Average collections specialist salary in Nashua, NH