Contact center supervisor demographics and statistics in the US
Contact center supervisor demographics research summary. Zippia estimates contact center supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our contact center supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about contact center supervisors after extensive research and analysis:
- There are over 6,889 contact center supervisors currently employed in the United States.
- 41.2% of all contact center supervisors are women, while 58.8% are men.
- The average contact center supervisor age is 47 years old.
- The most common ethnicity of contact center supervisors is White (59.7%), followed by Hispanic or Latino (18.8%), Black or African American (10.8%) and Asian (5.3%).
- In 2022, women earned 87% of what men earned.
- 8% of all contact center supervisors are LGBT.
- Contact center supervisors are 47% more likely to work at private companies in comparison to public companies.
On this page
Contact center supervisor demographics by:
Contact center supervisor gender statistics
41.2% of contact center supervisors are women and 58.8% of contact center supervisors are men.
- Male, 58.8%
- Female, 41.2%
Contact center supervisor gender ratio
| Gender | Percentages |
|---|---|
| Male | 58.8% |
| Female | 41.2% |
Contact center supervisor gender pay gap
Women earn 87¢ for every $1 earned by men
Male income
$50,681
Female income
$43,875
Contact center supervisor gender ratio over time
This data breaks down the percentage of men and women in contact center supervisor positions over time. Currently, 41.2% of contact center supervisors are female.
Contact center supervisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 65.16% | 34.84% |
| 2011 | 64.29% | 35.71% |
| 2012 | 66.35% | 33.65% |
| 2013 | 66.51% | 33.49% |
| 2014 | 65.90% | 34.10% |
| 2015 | 66.09% | 33.91% |
| 2016 | 67.56% | 32.44% |
| 2017 | 66.03% | 33.97% |
| 2018 | 64.46% | 35.54% |
| 2019 | 59.77% | 40.23% |
| 2020 | 57.74% | 42.26% |
| 2021 | 58.82% | 41.18% |
Contact center supervisor related jobs gender ratio
We compared contact center supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Contact Center Supervisor | 59% | 41% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Contact center supervisor demographics by race
The most common ethnicity among contact center supervisors is White, which makes up 59.7% of all contact center supervisors. Comparatively, 18.8% of contact center supervisors are Hispanic or Latino and 10.8% of contact center supervisors are Black or African American.
- White, 59.7%
- Hispanic or Latino, 18.8%
- Black or African American, 10.8%
- Asian, 5.3%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.7%
Contact center supervisor race
| Contact center supervisor race | Percentages |
|---|---|
| White | 59.7% |
| Hispanic or Latino | 18.8% |
| Black or African American | 10.8% |
| Asian | 5.3% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.7% |
Contact center supervisor race and ethnicity over time
See how contact center supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Contact center supervisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.65% | 11.95% | 4.55% | 15.73% |
| 2011 | 64.85% | 12.71% | 4.46% | 15.67% |
| 2012 | 63.87% | 13.02% | 4.66% | 16.03% |
| 2013 | 64.52% | 12.49% | 4.92% | 15.89% |
| 2014 | 64.36% | 12.30% | 4.46% | 16.51% |
| 2015 | 63.55% | 12.37% | 4.95% | 16.68% |
| 2016 | 62.65% | 12.63% | 5.07% | 17.13% |
| 2017 | 62.82% | 11.78% | 5.41% | 17.29% |
| 2018 | 63.45% | 11.28% | 5.53% | 17.04% |
| 2019 | 63.97% | 10.61% | 5.01% | 17.82% |
| 2020 | 61.59% | 10.83% | 5.17% | 17.43% |
| 2021 | 59.74% | 10.81% | 5.30% | 18.78% |
Contact center supervisor wage gap by race
According to our data, asian contact center supervisors have the highest average salary compared to other ethnicities. Black or african american contact center supervisors have the lowest average salary at $49,006.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,002 |
| White | $50,631 |
| Black or African American | $49,006 |
| Asian | $51,622 |
| Hispanic or Latino | $51,183 |
Average contact center supervisor age
See how the average age of contact center supervisors varies based on ethnicity and gender.
Male
Female
Contact center supervisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Contact center supervisor age breakdown
The average age of contact center supervisors is 40+ years years old, representing 72% of the contact center supervisor population.
Contact center supervisor age breakdown
| Contact Center Supervisor Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Contact center supervisor educational attainment
The most common degree for contact center supervisors is bachelor's degree, with 43% of contact center supervisors earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 17%.
- Bachelor's, 43%
- Associate, 25%
- High School Diploma, 17%
- Master's, 8%
- Other Degrees, 7%
Contact center supervisors by degree level
| Contact center supervisor degree | Percentages |
|---|---|
| Bachelor's | 43% |
| Associate | 25% |
| High School Diploma | 17% |
| Master's | 8% |
| Other Degrees | 7% |
Contact center supervisor jobs you might like
Contact center supervisor wage gap by degree level
According to the data, contact center supervisors with a Doctorate degree earn more than those without, at $70,573 annually. With a Master's degree, contact center supervisors earn a median annual income of $63,752 compared to $53,127 for contact center supervisors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $63,752 |
| High School Diploma or Less | $41,702 |
| Bachelor's Degree | $53,127 |
| Doctorate Degree | $70,573 |
| Some College/ Associate Degree | $43,899 |
Contact center supervisor employment statistics
Most contact center supervisors work for a private in the retail industry.
Company size where contact center supervisors work
Below, you can see the size of companies where contact center supervisors work.
Contact center supervisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 41% |
Contact center supervisor jobs by company type
Employees with the contact center supervisor job title have their preferences when it comes to working for a company. For instance, most contact center supervisors prefer to work at private companies over public companies.
Contact center supervisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 37% |
| Private | 47% |
| Government | 10% |
Contact center supervisor jobs by industry
The most common industries for contact center supervisors are retail, finance and health care.
Contact center supervisor industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Retail | 9% |
| Finance | 8% |
| Government | 8% |
| Health Care | 8% |
| Transportation | 7% |
| Professional | 7% |
| Hospitality | 6% |
| Education | 5% |
| Technology | 5% |
| Manufacturing | 4% |
| Insurance | 4% |
| Telecommunication | 3% |
| Media | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Energy | 1% |
Contact center supervisor turnover and employment statistics
Contact center supervisor unemployment rate over time
The unemployment rate for contact center supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Contact center supervisor unemployment rate by year
| Year | Contact center supervisor unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average contact center supervisor tenure
The average contact center supervisor stays at their job for 1-2 years, based on the 7,129 contact center supervisors resumes in Zippia's database.
Contact center supervisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 30% |
| 3-4 years | 13% |
| 5-7 years | 11% |
| 8-10 years | 7% |
| 11+ years | 11% |
Contact center supervisor LGBT ratio compared to similar jobs
Review the percent of contact center supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Receptionist/Accounts Receivable | 6.76% | 40,081 |
| Assistant To Executive Vice President | 7.79% | 25,944 |
| Contact Center Supervisor | 8.06% | - |
| Collections Associate | 8.49% | 20,297 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Similar contact center supervisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Receptionist/Accounts Receivable | 6.76% | 40,081 |
| Assistant To Executive Vice President | 7.79% | 25,944 |
| Collections Associate | 8.49% | 20,297 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Foreign languages spoken by contact center supervisors
The most common foreign language among contact center supervisors is Spanish at 65.0%. The second-most popular foreign language spoken is French at 5.0% and Arabic is the third-most popular at 5.0%.
- Spanish, 65.0%
- French, 5.0%
- Arabic, 5.0%
- German, 4.2%
- Chinese, 2.5%
- Other, 18.3%
Contact center supervisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.0% |
| French | 5.0% |
| Arabic | 5.0% |
| German | 4.2% |
| Chinese | 2.5% |
| Other | 18.3% |
