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Control center operator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical control center operator skills. We ranked the top skills for control center operators based on the percentage of resumes they appeared on. For example, 14.2% of control center operator resumes contained emergency situations as a skill. Continue reading to find out what skills a control center operator needs to be successful in the workplace.

15 control center operator skills for your resume and career

1. Emergency Situations

Here's how control center operators use emergency situations:
  • Controlled and directed 45 security and law enforcement personnel during daily operations and emergency situations.
  • Gathered information concerning security and emergency situations, and maintained daily reporting data base.

2. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how control center operators use logistics:
  • Analyzed logistics coordination and manifests cargo/passengers through the use of the Global Air Transportation Execution System to any aircraft destination.
  • Worked directly with the Secret Service and presidential transportation detail to coordinate intricate logistics measures.

3. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how control center operators use incident reports:
  • Prepare accurate/chronological incident reports and conduct preliminary investigations.
  • Prepare detailed incident reports for submission.

4. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how control center operators use security systems:
  • Monitor the security systems CCTV and Life Safety Systems of four buildings in the city of San Francisco.
  • Oversee security systems status through continuous monitoring of closed circuit TV (CCTV) and display terminals.

5. CCTV

Here's how control center operators use cctv:
  • Monitor CCTV for any unauthorized activity and generate reports when required.
  • Monitor 300+ CCTV cameras for HST Main State and 17 other states to monitor the activities at the Consular Affairs offices.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how control center operators use data entry:
  • Operated keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.

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7. Control Systems

Here's how control center operators use control systems:
  • Monitored and controlled alarm/access control systems; facilitated security related communications, and coordination of aircraft and ground operations emergencies.
  • Operated control systems and regulated equipment according to unit design and system requirements.

8. Patrol

Here's how control center operators use patrol:
  • Dispatched and directed police patrol responses, controlled police radio networks, and monitored 122 alarmed facilities.
  • Dispatched and directed patrol units to counter hostile acts against 35 controlled areas and 5 restricted areas.

9. SCADA

Here's how control center operators use scada:
  • Review SCADA reports daily and make decision based on analysis in order to improve efficiency throughout the cooperative.
  • Monitor and control SCADA and any power outages in GVEC service area.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how control center operators use payroll:
  • Supervised Time Administration Associate In weekly Payroll process
  • Service Center Controller Oversaw and directed all retail accounts payable, accounts receivable, payroll, and bank reconciliation.

11. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how control center operators use financial statements:
  • Prepared monthly financial statements, budget analysis and projected cash flow requirement reports.
  • Supervised a staff of seven to develop the financial statements for the fourteen units.

12. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how control center operators use ems:
  • Communicate and interact with United States Coast Guard, local EMS, Fire, and Law Enforcement personnel when required.
  • Coordinated appropriate responses with local Police Departments, Fire Departments and EMS.

13. Alarm Systems

Alarm systems are designed to detect intrusion, unauthorized entry into a property. Security alarms are used in commercial, residential, industrial, and military estates for protection against intruders, theft and property damage. Intrusion alarm systems may also be combined with CCTV systems to record the activities of intruders. They can also be used as an interface to access control systems for electrical doors.

Here's how control center operators use alarm systems:
  • Monitored and controlled emergency and facility failure situations and alarm systems and law enforcement and emergency personnel contact as needed.
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency police, fire and ambulance service.

14. CNC

CNC stands for Computer Numerical Control. It is a subtractive manufacturing technique that usually uses computerized controls and machine tools to strip layers of material from a stock piece.

Here's how control center operators use cnc:
  • Operated 5-axis Willemin-Macodel CNC milling centers and assorted 3-axis milling centers with 2-axis programmable indexing units.
  • Operated Toshiba and OKK horizontal CNC machining center for production * Programmed, set-up, and ran CNC machining centers for production

15. Surveillance Cameras

Here's how control center operators use surveillance cameras:
  • Operated over 80 surveillance cameras to monitor the interior and exterior of Northrop Grumman government facility.
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List of control center operator skills to add to your resume

Control center operator skills

The most important skills for a control center operator resume and required skills for a control center operator to have include:

  • Emergency Situations
  • Logistics
  • Incident Reports
  • Security Systems
  • CCTV
  • Data Entry
  • Control Systems
  • Patrol
  • SCADA
  • Payroll
  • Financial Statements
  • EMS
  • Alarm Systems
  • CNC
  • Surveillance Cameras
  • Local Law Enforcement
  • Emergency Services
  • Property Damage
  • HVAC
  • Circuit Television
  • Alarm Activations
  • Fire Alarms
  • Computer System
  • Medical Emergencies
  • Nuclear Power
  • Emergency Calls
  • C-Cure
  • Critical Events
  • Fixed Assets
  • Management System
  • USAF
  • Lenel
  • Communications Equipment
  • Computer Programs
  • Security Incidents
  • Windows
  • CPR
  • Telephone Calls
  • DOD
  • Terminal Operations
  • Test Equipment
  • Airmen
  • Radio Communications

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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