Crawford & Company jobs in Lake Zurich, IL - 166 jobs

💼 We're Hiring: Remote Sr. Claims Clerk Work from the comfort of your home while making a real impact! As a Sr Claims Clerk, you'll: ✅Manage correspondence & documentation ✅Handle mail & deliveries ✅Support claims operations ✅Maintain compliance & audit readiness ✅Provide clerical & client support 📩 Apply today and start your journey with us! High school diploma or GED; or the equivalent in related work experience. Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures. Must demonstrate basic knowledge of computer operations and of claim file systems and procedures. Proficient in the Microsoft suite of products and like systems. Must be capable of working in a fast paced environment. Must be flexible, adaptable, and have excellent multi-tasking skills. Must be technically proficient. Excellent oral and written communication skills are essential. #LI-RG1 Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM. Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients. Performs control operator functions for various Service Center or Claim Office data systems. Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity. Receives dock and messenger service deliveries and verifies accuracy of delivered material. Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment. Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry. Assists in updating jurisdictional notices and manuals used in the office. Pulls files from storage for in-house state audits. Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports). Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems. Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status. Schedules medical appointments and sends all appropriate correspondence relating to that appointment. Performs other related work as required or requested. Upholds the Crawford Code of Conduct.

Midwest Private Equity Industry Practice Manager (AVP/ VP) We are seeking a Midwest Private Equity Manager to help lead and grow Chubb's Private Equity Industry Practice in the Midwest region. This strategic, client-facing role is responsible for developing direct relationships with private equity firms and their brokers, aligning internal resources, and delivering tailored insurance solutions across all Chubb products. Position title will ultimately be offered based on experience. Major Responsibilities: Create a visible presence in the marketplace to enhance the Chubb Private Equity brand and strengthen relationships within the industry. Serve as the key relationship manager for private equity clients and M&A brokers across the territory to drive growth and account retention. Lead strategic account planning, including data analysis, goal setting, and measurable PE firm portfolio penetration. Coordinate and influence across functions, including all Chubb product lines, claims, and service support teams to provide effective client solutions. Communicate client strategy internally and ensure global alignment, including coordination with Chubb Overseas General (COG). Develop deep understanding of private equity firms' investment strategies, operating models, and risk philosophies. Track portfolio activity to identify new business opportunities and deliver relevant Chubb products and services. 7+ years of insurance industry experience. Strong business acumen with a deep understanding of Chubb products, risk appetite, and niches. Proven ability to seek out new distribution sources and engage directly with Private Equity firms and clients. Track record of high achievement in a team-based and results-oriented culture. Strong negotiation and communication skills with the ability to effectively interact with brokerage, customers, and internal stakeholders at all levels. Undergraduate degree required. Strong computer skills; working knowledge of Excel and PowerPoint required. The pay range for the role is $135,600 to $195,600. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Associate Customer Service Representative 2300 Cabot Dr, Suite 200, Lisle, IL 60532: Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!" As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lisle, IL is seeking an Associate Customer Care Representative to join the team! Job Overview: This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities: * Conduct professional telephone conversations to service customer accounts in a high call volume environment * Problem-solve and use time effectively to multitask and prioritize work * Assist customers with various billing and policy change transactions over the phone * Gain customer trust and respect by establishing and maintaining effective relationships * Demonstrate a high standard of customer service * Collaborate with others in a team setting Salary and Work Schedule: A starting annual salary of $45,261 ($23.21/hr.). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $67,429 ($34.58/hr.). The 37.5-hour work week is scheduled from Monday through Friday, between the core hours of 8:45 AM and 5 PM, and includes a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently. Total Rewards: * Medical, dental, vision coverage, short- and long-term disability, and life insurance * Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. * Holidays - 14 paid holidays observed * Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment * Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution * Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals * Generous leave programs, including paid parental bonding leave * Student Loan Repayment and Tuition Reimbursement programs * Generous fitness and wellness reimbursement * Employee community involvement * Strong relationships, lifelong friendships * Opportunities for advancement in a successful and growing company Qualifications: * High school diploma or equivalent education required * Previous customer service and sales experience * Excellent interpersonal and communication skills * Computer keyboard and processing skills * Previous insurance background is a plus, but not required * After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica: Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: ************************** Learn more in the "Is Amica hiring?" section of our FAQ.

As Claims Transformation Lead, you will be accountable for driving and executing critical initiatives across our North America Claims Transformation portfolio. You will also play a pivotal role in shaping the strategic direction of the organization. Reporting directly to the Head of NA Claims Transformation, your responsibilities will include delivering on transformation initiatives, optimizing our claims portfolio, and ensuring alignment with our overall business objectives. Key Responsibilities Strategy Development and Execution Support the development and execution of the claims transformation strategy in alignment with company goals and industry best practices Build and maintain transformation roadmap for the NA claims organization to accelerate business impact and deliver meaningful transformation over time Identify emerging trends, opportunities, and risks within the insurance landscape and translate them into actionable strategies. Monitor industry trends and best practices to identify opportunities for innovation, transformation and differentiation within our claims operations Collaborate with cross-functional teams to ensure the successful execution of strategic initiatives and deliver measurable results and fostering a culture of innovation, collaboration, and accountability Provide strategic input and a disciplined approach to portfolio management, championing change management initiatives to drive organizational buy-in and adoption of new processes and technologies Domain Lead Develop and implement objectives and key results that contribute are in line with the overall claims transformation strategy Lead quarterly planning sessions for the Domain/Program to prioritize work and resources, align on dependencies and ensure highest value capabilities are being delivered Foster strong partnerships between technology, data and business teams Promote agile principles by engaging with teams and cultivating a culture of collaboration and adaptability Leverage foundational claims knowledge, business expertise and data-driven insights to develop multi-year plan and implementation roadmap Build strong relationships with key stakeholders across the organization, including senior leadership, business units, and functional teams Act as a trusted advisor to senior management, providing insights and recommendations on strategic and operational matters related to claims transformation initiatives Communicate regularly with stakeholders to provide updates on project status, milestones, and achievements Bachelor's degree in Business Administration, Finance, or related field; advanced degree preferred Minimum of 10 years of experience in the insurance industry, with experience in claims operations and transformation Proven track record of success in strategy development, portfolio management, and project delivery within a complex organizational environment with citable, tangible results and as evidenced by the company for whom the work was completed enjoying an advantaged market position Demonstrated expertise in analyzing data, identifying trends, and making data-driven decisions to inform strategic direction Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams at all levels of the organization Experience working in a global and multicultural environment is highly desirable Agile certification is preferred The pay range for the role is $155,100 to $236,600. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled

The Business Process Outsourcing (BPO) Senior Program Specialist is responsible for overseeing performance of offshore teams, ensuring service level agreements (SLAs) are met, key performance indicators (KPIs) and quality scores are tracked, and proactively providing reporting and updates to onshore business stakeholders. This Senior Program Specialist is the primary liaison between designated processes and their respective business owners and serving as subject-matter experts. This role will interact closely with business teams such as operations, call center, and enrollment. The position will also impact the broader BPO Office by supporting BPO Program Specialists to drive positive results for the department. This position requires strong analytical skills, relationship management, communication, solid judgement, and problem resolution to support critical business functions. Responsibilities Act as the primary contact with our sales and / or broker and enrollment system partners to support the enrollment system configuration and testing of voluntary benefits. Key responsibilities include: Partner with business owners on new process transitions or existing process improvement opportunities, and develop documentation, appropriate sign offs, and broad communication regarding changes are in place before implementation. Assist BPO Director in identifying workflow trends, gaps, and opportunities to drive process improvements. Maintain escalation contacts and oversee priority handling to ensure timely execution. Oversight and routine reporting on all SLA's, relevant metrics, KRI's, etc. Provide regular dashboard reporting detailing performance, current statuses, areas of improvements, and project updates and present to business partners. Quick identification of any process backlogs and implementation of solutions to mitigate and resolve. Build and maintain strong liaisons and partnerships with internal/external business clients and their teams in pursuit of ongoing BPO success. Engage Genpact via coaching and mentoring to maintain culture of continuous improvement for all workflows and processes. Collaborate with business owners to address issues with proactive solutions and regular, comprehensive communication to necessary partners. Provide input and make decisions on policies, systems, methods, and procedures for the effective management and control of the BPO functions. Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified, or new processes are implemented through the change management process. Collaborate with business partners and Director to drive and secure the Change Management Process. Represent BPO needs within Chubb/Combined and vice versa. Effectively manage resources and direct workflows to optimize service outcomes to achieve business objectives. Ensure all financial and accounting processes have strong oversight and are carried out with appropriate levels of priority, urgency, and accuracy to prevent internal or external delays. Conduct any necessary UAT for new processes, systems, or equipment to ensure low impact to team and clients. Maintain current working knowledge of client processes needs, products, and insurance industry. Ensure all processes are adhered to according to established SLA's and KRI's. Support teammates as needed and drive results for goals and key performance indicators. Assist with the development and maintenance of program specialist onboarding and training. Ensure proper maintenance of shared team spaces and visual board, and that all documentation is in a shared location. Support BPO Director in creation, maintenance and distribution of key reports and results Perform other duties as assigned. COMPETENCIES Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset. Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations. Continuous Learning - Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth. Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course. Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results. Values Orientation - Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.” Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery. Creativity - Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful. Communication - Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach. Skills Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint Education and Experience 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute 3-5 years of experience in offshore processes and workflow management 5 years of group benefits insurance industry experience preferred.

Contribute to the achievement of the Chubb Global Casualty business plan. The Executive Underwriter is responsible for production, underwriting and maintenance of new and renewal domestic casualty accounts within a defined territory. In addition, the Executive Underwriter is responsible for establishing and cultivating business relationships with brokers and clients within the assigned territory to assure the continued flow of new business opportunities while representing all Chubb Global Casualty segments and products. Responsibilities Evaluate, select, underwrite, price, quote and maintain new and renewal business. Retain accounts through active participation in Chubb Stewardship process. Adhere to Chubb standards on pricing and servicing. Participate in product line projects as required. Oversee & execute on various operational tasks and maintain strict adherence to File Construction, Documentation and Self-Audit endeavors. The individual should have strategically based relationships and expertise to help navigate clients both internally and externally. College degree in insurance, business or related fields or equivalent experience. 6+ years commercial casualty experience, and/or underwriting Fortune 1000 companies. Superior communication, interpersonal and negotiating skills. Superior analytical skills needed to evaluate and develop Excellent sales and marketing skills. Advanced computer skills preferred. The pay range for the role is $114,600 to $194,800. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Combined Insurance, A Chubb company, is seeking a Director BPO Office to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of nearly 100 years. Come join our team of hard-working, talented professionals! JOB SUMMARY The Director, BPO Office is responsible for overseeing new and established business process outsourcing (BPO) transitions, managing the operational and service relationships with business partners, and ensuring excellence and quality in offshore vendor work meets expectations. The position will develop and lead a team of BPO Supervisors, who are responsible for being the primary liaisons between designated processes and their respective business owners, and serving as the subject-matter experts. This person will guide the development and effectiveness of the team by advocating a climate of collaboration, ownership, and accountability for all aspects BPO. This role will interact closely with business teams such as operations, call center, and enrollment. RESPONSIBILITIES Serve as chief liaison for BPO activities. Effectively collaborate with executive management and senior leadership teams to develop a strategic framework, standard operating procedures, and key timelines for BPO transitions that is efficient, repeatable, and scalable Build and maintain strong partnerships with internal business clients and their teams in pursuit of ongoing BPO success. Using data and workloads, develop capacity models, for both onshore support team and offshore BPO partner(s), that provide realistic personnel need forecasts while identifying enhancements to processes, systems, and procedures. Partner with business owners on new process transitions or existing process improvement opportunities, and develop documentation, appropriate sign offs, and broad communication regarding changes are in place before implementation. Conduct regular review of results with stakeholders. Provide business owners with regular dashboards of performance, including current statuses, areas of improvements, and project updates. Collaborate with business owners to address issues with proactive solutions and regular, comprehensive communication to necessary stakeholders. Ensure all financial and accounting processes have strong oversight and are carried out with appropriate levels of priority, urgency, and accuracy to prevent internal or external delays. Drive all BPO processes and teams to exceed expectations for turnaround time, quality, and issue resolution. Build a knowledgeable, empowered, and self-driven team to inspire confidence inside and outside the department. Sets team goals and objectives, monitors performance, and develops and maintains a team focused on excellence. Provide input and make decisions on policies, systems, methods, and procedures for the effective management and control of the BPO functions. Represent BPO needs within Chubb/Combined and vice versa. Engage team via coaching and mentoring to maintain culture of continuous improvement. Effectively manage resources and direct workflows to optimize service outcomes in order to achieve business objectives. Balance and execute on multiple issues, escalations, projects, and inventory with support for teams and partners. Maintain current knowledge of client needs, products, and insurance industry. Perform other duties as assigned. SKILLS AND COMPETENCIES Ability to think strategically and act proactively Demonstrated leadership skills Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach Excellent analytical, accounting, and problem-solving skills Ability to structure and manage work across multiple functions & locations Ability to influence and build consultative, trust-based relationships Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight Ability to research and solve problems with minimal supervision Ability to prioritize and manage customer and partner expectations accordingly Solid project management skills with focus on problem solving Ability to multi-task in an extremely fast paced environment Ability to achieve or exceed business goals; focused on results Outstanding influencing, collaboration, partnering, and teambuilding skills Able to effectively manage and prioritize multiple priorities Ability to travel driven by the needs of the business and in agreement with leadership directives EDUCATION AND EXPERIENCE 5+ years of progressive operations leadership and management experience within the life, health, and accident insurance industry, preferably in managing BPO relationships within the voluntary worksite and group employee benefit marketplace At least 3 years with direct experience managing insurance BPOs Expertise in developing and executing on strategic plans Bachelor's degree or equivalent experience required Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint The pay range for the role is $90,800 to $154,400. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

The Director, Risk Management will be responsible for supporting the execution of the risk management process for Combined Insurance Company. This position requires significant involvement with analysis and reporting of risks and key controls to mitigate operational risks to the organization. The Director, Risk Management will assume a lead role in maintaining and improving the operations risk management program to sustain superior customer service and protect Chubb's brand and reputation. This person will be responsible for supporting the effective implementation of the risk control governance framework within Combined Insurance Company to meet the requirements of the Chubb Company Board of Directors (Board); the Combined Company President; the applicable policies, standards, practices, and authorities established by the Chubb Group Risk organization; applicable legal and regulatory requirements; and applicable Insurance organization guidelines, handbooks and similar publications. Key Responsibilities Strategic Risk Oversight: Lead the development, implementation, and maintenance of the Combined Risk Management Framework and Policy, ensuring alignment with Chubb's enterprise-wide governance standards and regulatory requirements. Operational Risk Management: Design and execute processes to assess, measure, and monitor operational risks, including conducting critical risk control self-assessments, scenario analyses, and maintaining a comprehensive event database for operational incidents. Crisis Management Leadership: Develop and oversee a robust operations crisis management framework to enhance organizational resilience and ensure preparedness for potential disruptions. Risk Reporting & Analytics: Prepare and present risk dashboards, reports, and insights to Executive Management, the Board of Directors, and the Combined Enterprise Risk Management Committee, enabling data-driven decision-making. Governance & Compliance: Ensure compliance with the global operations risk management program, addressing ad hoc requests from Chubb Enterprise Risk Management and other stakeholders as required. Collaboration & Stakeholder Engagement: Actively participate in Global Operations Risk Management Committees, fostering cross-functional collaboration to enhance risk awareness and mitigation strategies. Business Resilience Enhancement: Support the enhancement of the business resilience program across Combined's North American business functions, ensuring continuity of superior customer service. Incident Response Leadership: Provide on-call support for incident monitoring, reporting, and response, ensuring timely and effective resolution of operational disruptions. Key Competencies Strategic Communication: Exceptional ability to communicate complex risk concepts clearly and effectively to diverse audiences, including senior executives and cross-functional teams. Decisive Leadership: Demonstrated ability to make timely, sound decisions under pressure, balancing risk and opportunity. Analytical Excellence: Strong critical thinking and problem-solving skills, with the ability to analyze complex data and identify actionable insights. Team Development: Proven ability to inspire, mentor, and develop high-performing teams, fostering a culture of accountability and continuous improvement. Results-Driven: A relentless focus on achieving measurable outcomes, driving initiatives to successful completion. Requirements Bachelor's degree required; advanced degree preferred. Professional Certification in risk management, audit and/or control practices - Certified Risk Professional (CRP), Certified Business Continuity Professional (CBCP), Certified in Risk and Information Systems Controls (CRISC), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certificate in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Operations Risk Manager (ORM) or related certifications Demonstrated expertise in a Risk, Audit or Compliance role relating to an insurance business Clear understanding of Company activities and the risks inherent in those activities including potential conflicts of interest in transactions with or involving affiliates Hands-on leader with a proven track record of driving risk management initiatives and influencing stakeholders at all levels of the organization. Minimum of 5 years of experience in a risk management, audit, or compliance role within the insurance industry, with a strong understanding of Accident & Health (A&H) insurance operations. The pay range for the role is $98,400 to $167,300. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

We are seeking a highly skilled Senior Solutions and Integrations Engineer to join our IT Solutions/Engineering department in our Chicago office. This role requires a seasoned professional with extensive experience in solutioning and integrations within the insurance vertical. The ideal candidate will possess strong technical and analytical skills, a deep understanding of cloud engineering, and the ability to work collaboratively in a fast-paced environment. Please note that this position does not offer work-from-home options. Key Responsibilities: Design and develop integration solutions to connect disparate systems and applications, ensuring seamless data flow and communication. Lead the architecture and implementation of complex integration projects, utilizing best practices and industry standards. Collaborate with stakeholders to gather requirements and translate them into technical specifications and integration designs. Evaluate and recommend integration tools and technologies to enhance system performance and scalability. Troubleshoot and resolve integration issues, providing timely and effective solutions to minimize downtime and impact on business operations. Mentor and guide junior engineers, providing technical leadership and fostering a culture of continuous learning and improvement. Document integration processes, configurations, and best practices to ensure knowledge sharing and maintainability. Stay up-to-date with the latest trends and advancements in integration technologies and methodologies. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience. Minimum of 7+ years of experience in solutioning and integrations within the insurance vertical. Proficient in cloud engineering, Azure DevOps, Kubernetes, kubectl, SSO, OIDP, OAuth2, and containerization. Strong technical and analytical skills, with experience in monitoring using Azure AppInsights. Excellent team collaboration skills, strong communication, and solutions documentation skills. Proficient in creating solutions diagrams, architecture diagrams, and conceptual design documents. Quick learner of insurance business aspects and existing systems functioning. Full stack development experience in .NET Core, Angular, and Java. Experience working in a JIRA Agile environment. Strong problem-solving skills, with a focus on monitoring, support, documentation, leadership, innovation, and research. Willingness to learn or use AI assistances for efficient delivery. Automation specialist with exposure to host-centric and integrations with mainframe and AS400 with modern websites. The pay range for the role is $139,200 to $236,600. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb Benefits is seeking an US Incentives Program Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary This position is responsible for incentives program management for the Corporate Events & Incentives Department with regards to design and execution of US Agency and CWB incentives. This role will support the Director of Corporate Incentives, North America with planning, logistics, communication, vendor relationships, as well as budget planning and design and prize distribution. Responsibilities * Logistics and design of programs including but not limited to budget forecasting, prize sourcing, communication creation, logistics with vendors, results planning and finalization and spend reconciliations * Ensure all incentive and collateral are "on brand" and comply with Chubb Benefits brand standards * Ability to interface and lead discussions and communications with various levels of internal clients from the C-level down * Assist in onsite logistics for incentive trips including assisting with awards ceremony and with corporate events team and vendors as needed * Assist with vendors for invoicing and taxation * Design communications for incentive programs * Handle customer support for winners during prize distribution CORE CAPABILITIES * FOCUS ON CUSTOMERS - Build strong customer relationships and deliver customer-centric solutions. * MAKE QUALITY DECISIONS - Make good and timely decisions that keep the organization moving forward. * COMMUNICATE EFFECTIVELY - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. * VALUE DIFFERENCES - Recognize and leverage the value that different perspectives. * OPTIMIZE PROCESSES - Know the most effective and efficient processes to get things done, with a focus on continuous improvement. * DRIVE RESULTS - Consistently achieve results, even under tough circumstances. * TAKE ACTION - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * WORK RESOURCEFULLY - Secure and deploy resources effectively and efficiently; proactively solve problems that may arise. * COLLABORATE - Build partnerships and work collaboratively with others to meet shared objectives. * DEVELOP SELF - Actively seek new ways to grow and be challenged using both formal and informal development channels. Skills * MS Suite: Excel, PPT, Word, Outlook * Project Management skills/organizational abilities * Verbal and written communication skills * Branding/graphics experience * Skillset must include speed and accuracy of organization and managing multiple incentive projects at once Education and Experience * Bachelors preferred * 3-5 Years experience in insurance sales or incentives * Must be able to travel occasionally if needed, for in-person team meetings and/or incentive trip assistance The pay range for the role is $78,100 to $108,900. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb Commercial Insurance is looking for a motivated, results oriented applicant to fill the position of Core Commercial Property and Casualty Production Underwriter supporting the Chicago Branch. Commercial Insurance writes companies with revenues up to $1B, including both guaranteed cost and loss sensitive program structures. This position will be charged with growing and underwriting a book of business that consists mainly of Manufacturing, Wholesale Distribution, Professional Services, Food, Other/Business Services, Real Estate, and Cultural Institution Middle Market business. The position will also consist of marketing all Chubb's products to their assigned agency/broker plan to bring in opportunities and profitably grow the Commercial Insurance book of business. The position will work closely with all Commercial Insurance resources both local, Territory Underwriting Manager, Industry Practice/LOB leaders, and Home Office Personal. Role Responsibilities The Production Underwriter will: Establish and develop relationships with key distribution partners to drive submission activity in our desired industry segments. Responsible for profit, growth, and retention of assigned book. Meet or exceed new business production goal of $1.0m-$1.5m while maintaining profitability across assigned portfolio and adhering to authority and underwriting strategies. Includes knowledge and achievement of desired pre-bind metrics (Submissions, Quote Ratio, Hit Ratio, Efficiency Ratio) to facilitate profitable growth and achieve production goals. Strong Focus on developing a prospect pipeline 5x new business production goal with assigned distribution partners using advanced company prospecting tools and strong marketplace visibility of 12+ external visits per month. In conjunction with Underwriter Associate, meet or exceed rate, exposure, and retention goals to achieve desired profitability on renewal book by retaining key assigned branch accounts and leading coordination of Loss Control, Claims and other value-added service plans for service level accounts. Includes developing client relationships. Develop understanding of products and engage with other Chubb Business Units to aggressively cross-sell all Chubb Products and Solutions through agent/broker's and existing client relationships. Includes but is not limited to, Multi-National, Environmental, Ocean Cargo, Financial Lines, Product-Recall, E&O, A&H, etc. Develop and maintain internal relationships with local branch, Territory Underwriting Manager, Line of business/Industry Practice Leaders and Home Office personal. Bachelor's degree or greater. 1+ years of commercial underwriting experience, preferably in the core middle market property and casualty segment. Strong understanding of Property, General Liability, Auto, Workers Compensation, Umbrella, and International Lines of Business. Strong marketing and negotiation skills with focus on building and developing external relationships. Demonstrates ability to affectively prepare for meetings to efficiently drive objectives. Strong technical underwriting skillset in areas including exposure/control analysis, coverage forms and policy structure, loss picks and profitability analysis, and rating. Ability to work efficiently in a strong, fast paced team environment. General understanding of underlying insurance business, regulatory environment, and strong adherence to underwriting authority. Proficiency in Microsoft Office Suite. The pay range for the role is $85,000 to $130,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Combined Insurance is seeking a Service Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! JOB SUMMARY: The Service Consultant will act as the primary service representative for the markets associated with their assigned Sales Agent Directors, post implementation. Each Service Consultant may work with multiple Sales Agent Directors. This role will be responsible for timely and successful resolution of client needs and improving the overall client experience. The Service Consultant is expected to build & maintain positive relationships with all stakeholders, including our sales organization, employer groups & cross functional internal partners. They will prioritize service functions for their designated market(s) & execute tasks and responsibilities. This role will have direct ownership of a specific zonal block of business, focusing on management of in-force policies to ensure optimal service delivery and client satisfaction. This position requires strong relationship management, communication, critical thinking, project management, and problem resolution skills to meet the diverse needs of our sales team and employer groups. RESPONSIBILITIES: Analyze, research & respond to all inquiries related to an employer group, must develop a broad working knowledge of company policies & procedures, policy information/management, premium & billing administration, and enrollment processing. Handles level 2+ tasks that are more complex in nature. Liaison between external client & sales partners and cross functional internal partners via the Service email inquiries for level 2+ tasks. Communicate and collaborate across all internal Customer Experience Delivery teams to project manage complex or escalated service requests to a timely and effective resolution. This could include Premium Billing, Premium Processing, Policyholder Services, Benefit Changes, Underwriting, Enrollment Services, and Sales. Proactively manage expectations of clients and agents to address issues as they arise while concisely and effectively communicating status, issues, and timelines. Responsible to make updates and adjustments to policyholder and group records, and related items. Effectively project manage Salesforce Case workload. Develop and maintain a trust-based & positive relationship and rapport with internal and external clients. Collaborate & drive positive change with internal partners to improve processes & procedures. Assist Account Managers in identifying methods to grow the account and increase broker or client satisfaction. Mentor & train new hires. Supports ongoing team knowledge & development. Perform other duties as assigned. SKILLS & EXPERIENCE: Excellent verbal and written communication, interpersonal and customer service skills Proficient computer skills and ability to quickly learn multiple systems. Ability to structure and manage work across multiple functions. Ability to influence and build consultative, trust-based relationships. Ability to identify issues, remediation tactics and escalation paths. Personal initiative and accountability. Sound judgment and ability to problem solve. Sound organizational and time management skills Ability to prioritize and manage multiple priorities. COMPETENCIES: Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset. Emotional Intelligence - Demonstrates professionalism through maintaining composure, adapting to change, actively listening & providing empathy, perceiving and interpreting emotional cues, effectively navigating through relationships, and making informed decisions based on emotional awareness. Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations. Continuous Learning - Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth. Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course. Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results. Values Orientation - Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company. Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery. Maintains a consistent high level of quality of work. Creativity - Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful. EDUCATION: 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred. Previous experience in account management or field sales support is preferred. The pay range for the role is $60,700 to $103,300. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Multi-Line Claim Specialist (Auto and GL) Chicago-area candidates preferred. This remote role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions. Schedule: Monday-Friday, 8:00 AM-4:30 PM CT Compensation: $75,000-$85,000 annually Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims-we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions. This role supports multiple client accounts. This position is ideal for an experienced adjuster who believes that every claim represents a real person's livelihood, owns outcomes, and takes pride in delivering accurate, compliant, and timely claim resolutions. The role may also serve as an advanced career step for future leadership consideration. This is a true adjusting role. It is not an HR, consulting, or administrative position. The Specialist is accountable for end-to-end claim handling, decision-making, and results. Responsibilities When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person's livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems. Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific handling instructions, and applicable state laws Establish reserves and provide reserve recommendations within assigned authority Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-relatedness Authorize and issue claim payments in accordance with established procedures and authority levels Negotiate settlements in alignment with corporate claim standards, jurisdictional requirements, and client expectations Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers Maintain accurate and timely claim documentation and diary management within the claim system Identify and monitor subrogation opportunities through resolution Communicate effectively and consistently with clients, claimants, attorneys, and internal partners Ensure compliance with corporate claim handling standards and audit expectations Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable Qualifications Required 10+ years of auto liability claim handling experience Demonstrated experience handling injury claims Strong analytical, negotiation, and decision-making skills Ability to manage workload independently in a fast-paced, multi-jurisdiction environment Excellent written and verbal communication skills Strong organizational skills with consistent attention to detail Reliable, predictable attendance during core client service hours Nice to Have Multiple state adjuster licenses Professional designations such as AIC, ARM, or CPCU Bilingual (Spanish) proficiency - This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required. Why You'll Love Working Here 4 weeks PTO + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling - thorough investigations, strong documentation, well-supported decisions • Compliance & audit performance - adherence to jurisdictional and client standards • Timeliness & accuracy - purposeful file movement and dependable execution • Client partnership - proactive communication and strong follow-through • Professional judgment - owning outcomes and solving problems with integrity • Cultural alignment - believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Our Core Values At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you. #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #ClaimsJobs #LiabilityAdjuster #AutoClaims #RemoteJobs #InsuranceCareers #ChicagoJobs #LI-Remote We can recommend jobs specifically for you! Click here to get started.

Combined Insurance, a Chubb company, is seeking a Risk Management Intern to join our fast-paced, high energy, growing company for a Summer 2026 internship. Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Combined Insurance Intern where you will have the opportunity to gain career-building experience. Who are we looking for? Successful interns at Combined Insurance come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Combined: Results orientation: a demonstrated ability to meet commitments; including under pressure Intellectual agility: capable and willing to master and apply new knowledge Personal capacity: accepting and welcoming of additional responsibility over time Communication skills: an ability to communicate successfully in various settings Interpersonal/team skills: able to work effectively with colleagues at all levels Self-leadership: an ability to take full ownership of work and show initiative as needed Client focused: understanding of the needs of customers and clients Work ethic: a commitment to hard work and a high ethical conduct Examples of potential Intern tasks/projects: Performing vendor risk assessments for partner organizations that are looking to work with Combined Insurance to validate the existence of a proper control environment. Monitoring of risk exposures in conformity with the risk principles, profile, appetite, and limits approved by the Board of Combined Insurance while aggregating and reporting material risks. Partnering closely with the other control functions, supporting the Combined Insurance Company, to ensure that operational controls meet management's need for risk oversight Supporting the Global Risk Management team in educating the business on risk policies, processes and applications as needed and promoting a strong fiduciary risk management culture Reviewing user access reports to ensure that the assigned access is appropriate based on the role the individual has within the organization and working with the management team to ensure that the access has been approved per the guidelines. Attending Risk Management meetings, including overseeing the status of any remediation programs necessary to address control issues and providing regular reports to Management Reviewing new business opportunities and outsourcing Initiatives while creating an awareness of relevant risks. Working with the management team to evaluate the resilience of the business continuity framework in place to support the departments recovery plans. Requirements: Efficient in Microsoft Office, especially Excel, Word and Power Point Familiarity with risk management, audit and management control concepts Excellent oral and written communication skills Basic analytical, decision making and problem-solving skills with strong attention to detail Strong record of academic achievement (minimum 3.0 cumulative GPA to qualify) Actively enrolled in an undergraduate or graduate program (December 2026 or May 2027 graduate, preferred) in a Business Administration such as Finance, Audit, Accounting, Risk Management or another similar, relevant discipline Local to Chicagoland area ; must be able to work in office 4 days/week. Preferred Majors: Risk Management - preferred majors: Risk Management, Business Administration, Finance, Accounting, Data Analytics, Business Intelligence, Computer and Information Systems, Information Technology or other related degree. Schedule: 10 Weeks; starting June 1,2026 Full-time, M-F 8:30am - 5pm CT The pay range for this internship is $18 to $24 per hour. The specific offer will depend on an applicant's skills and other factors. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

We are seeking an Enrollment Data Analyst Intern to join our fast-paced, high energy, growing company for a Summer 2026 internship. Chubb Benefits is a leading provider of individual supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Chubb Benefits Intern where you will have the opportunity to gain career-building experience. Who are we looking for? Successful interns at Chubb Benefits come from many backgrounds and experiences and bring rich diversity to our company. They also have some things in common, and these attributes will lead to your success: Results orientation: a demonstrated ability to meet commitments; including under pressure Intellectual agility: capable and willing to master and apply new knowledge Personal capacity: accepting and welcoming of additional responsibility over time Communication skills: an ability to communicate successfully in various settings Interpersonal/team skills: able to work effectively with colleagues at all levels Self-leadership: an ability to take full ownership of work and show initiative as needed Client focused: understanding of the needs of customers and clients Work ethic: a commitment to hard work and a high ethical conduct Examples of past Intern tasks/projects: Build an analytics dashboard with PowerBI Assist in building team create a team Microsoft Teams site Develop and organize departmental process documentation. Perform Enrollment audit on groups as requests are received. Analyze and execute on various department reporting and comparisons. Learn the custom file layouts, file testing, and processing steps into internal systems to support the day-to-day activities. Research and resolve case level inquiries as they relate to missing applications. Salesforce navigation and logging files as it pertains to Enrollment information Partner with the team on various monthly PMA (positive mental attitude) team building activities Work with WIMs(workflow inventory management) to triage tasks and enrollment files Requirements: MS Office skills including Microsoft Word, Excel, PowerPoint, and Outlook Excellent Verbal and written communication skills Strong record of academic achievement (minimum 3.0 cumulative GPA to qualify) Actively enrolled in an undergraduate or graduate program (December 2026 or May 2027 graduate, preferred) Local to Chicagoland area; must be able to work 4 days in the office Preferred Majors: Open to Most Majors Schedule: 10 Weeks; starting June 1,2026 Full-time, M-F 8:30am - 5pm CT The pay range for this internship is $18 to $24 per hour. The specific offer will depend on an applicant's skills and other factors. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Combined Insurance, a Chubb Company, is seeking a Client Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary The CWB (Chubb Workplace Benefits) Client Specialist will serve as a primary service contact and resource in the over-500-life market segment. This role will interact closely with the CWB sales organization, broker partners, and various internal and external business partners. The Client Specialist serves as a true subject-matter expert for CWB processes, products, and internal roles. This position must partner effectively with the Account Manager (AM) role, the Account Executive (AE) role, the Business Development Manager (BDM) role, and all key broker partners. This role requires attention to detail and demonstrated organization in order to manage complex, multifaceted service issues for our largest customers. Responsibilities Primarily supports Book of Business 500 lives and greater True Subject-Matter Experts on all Chubb processes and products Assists the Account Management and Account Executive team by providing daily client-facing support. Ability to organize and resolve complex, large-case service issues involving high-profile customer and broker relationships Primary contact for complex service issues and day-to-day inquiries Serve as the liaison between external client and broker partners and internal home office colleagues. Together with Account Manager and Account Executive, develops proactive account activities, identifies opportunities for growth, and executes the plan. Handle customer education on Chubb tools, administrative services and administrative guidelines. Will provide support with plan changes, BOR Changes, acquisitions, and any other policy-level activity Effectively partner across the Chubb Workplace Benefits Organization in order to drive resolution to complex service issues Promote Chubb's products and services Attends and participates in all mandatory training, meetings, etc. Approaches role with a Continuous Improvement Mindset, looking to identify and implement organizational process solutions COMPETENCIES Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation. Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” Skills Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach Ability to structure and manage work across multiple functions & locations Ability to influence and build consultative, trust-based relationships Ability to work independently and make effective decisions consistent with divisional objectives and handle conflict with minimal oversight Ability to research and solve problems with moderate supervision Ability to understand client account economics, including product designs, rates and pricing Ability to multi-task in an extremely fast paced environment Education and Experience 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred. At least 3 years with direct experience managing a book of business preferred At least 3 years direct customer-facing experience with brokers and employers preferred Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint

Combined Insurance, is seeking a Senior Compensation and Contracts Associate to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! JOB SUMMARY: This position will provide daily support to brokers and internal sales team to include commission schedules, bonuses, contracts, and new agent appointments. Additionally, this person will act as liaison between our brokers/internal Worksite sales organization and our Licensing and Field Financials departments. RESPONSIBILITIES: Receive, research, and respond to all bonus, commission, and contract related questions from brokers and sales; partner with other departments as appropriate to investigate and resolve issues Work with VP of Sales, CFO, and President to review the bonus calculations and gain their approval for payment Maintain and request guarantee and draw payments for each Business Development Manager and Group Representative Communicate bonus program to all new sales employees Create commission schedule documents as requested by management/sales organization and ensure all commission schedule documents are followed when new case opportunities develop Receive and create commission hierarchy information for each new case and follow-up on any missing information; communicate this information to client services team Receive agent contracting paperwork and review for accuracy and completeness; follow-up on any missing information Create various sales and commission reports on a monthly basis Work with licensing to initiate contracts and new agent appointments Partner with management and compliance on custom agreements related to agent contracting and special non-standard compensation agreements Coordinate additional state appointment requests for all new enrollments to ensure all agents are appointed prior to enrollment an provide status updates to field Assist Field Investigation Unit with agent complaint process/issues Communicate broker processes with every new sales employee SKILLS/EXPERIENCE: 5+ years of voluntary benefits experience Excellent verbal and written communication, interpersonal and customer service skills Sound organizational and time management skills Ability to multi-task in an extremely fast paced environment Ability to prioritize and manage multiple priorities COMPETENCIES: Problem-Solving - Takes an organized and logical approach to addressing problems, breaking down issues into manageable parts and looking beyond the obvious to identify root causes; must be a critical thinker Initiative - Self-starter; willingly does more than is required or expected in the job; self-motivated and seizes opportunities to make a difference Adaptability - Possesses the ability to re-direct personal efforts in response to changing circumstances and feedback Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes Relationship Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset. Continuous Learning / Improvement - Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally; identifies more efficient and effective methods to get the job done EDUCATION: College Degree preferred The pay range for the role is $70,900 to $92,100. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

The Business Process Outsourcing (BPO) Senior Program Specialist is responsible for overseeing performance of offshore teams, ensuring service level agreements (SLAs) are met, key performance indicators (KPIs) and quality scores are tracked, and proactively providing reporting and updates to onshore business stakeholders. This Senior Program Specialist is the primary liaison between designated processes and their respective business owners and serving as subject-matter experts. This role will interact closely with business teams such as operations, call center, and enrollment. The position will also impact the broader BPO Office by supporting BPO Program Specialists to drive positive results for the department. This position requires strong analytical skills, relationship management, communication, solid judgement, and problem resolution to support critical business functions. Responsibilities Act as the primary contact with our sales and / or broker and enrollment system partners to support the enrollment system configuration and testing of voluntary benefits. Key responsibilities include: * Partner with business owners on new process transitions or existing process improvement opportunities, and develop documentation, appropriate sign offs, and broad communication regarding changes are in place before implementation. * Assist BPO Director in identifying workflow trends, gaps, and opportunities to drive process improvements. * Maintain escalation contacts and oversee priority handling to ensure timely execution. * Oversight and routine reporting on all SLA's, relevant metrics, KRI's, etc. * Provide regular dashboard reporting detailing performance, current statuses, areas of improvements, and project updates and present to business partners. * Quick identification of any process backlogs and implementation of solutions to mitigate and resolve. * Build and maintain strong liaisons and partnerships with internal/external business clients and their teams in pursuit of ongoing BPO success. * Engage Genpact via coaching and mentoring to maintain culture of continuous improvement for all workflows and processes. * Collaborate with business owners to address issues with proactive solutions and regular, comprehensive communication to necessary partners. * Provide input and make decisions on policies, systems, methods, and procedures for the effective management and control of the BPO functions. * Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified, or new processes are implemented through the change management process. * Collaborate with business partners and Director to drive and secure the Change Management Process. * Represent BPO needs within Chubb/Combined and vice versa. * Effectively manage resources and direct workflows to optimize service outcomes to achieve business objectives. * Ensure all financial and accounting processes have strong oversight and are carried out with appropriate levels of priority, urgency, and accuracy to prevent internal or external delays. * Conduct any necessary UAT for new processes, systems, or equipment to ensure low impact to team and clients. * Maintain current working knowledge of client processes needs, products, and insurance industry. * Ensure all processes are adhered to according to established SLA's and KRI's. * Support teammates as needed and drive results for goals and key performance indicators. * Assist with the development and maintenance of program specialist onboarding and training. * Ensure proper maintenance of shared team spaces and visual board, and that all documentation is in a shared location. * Support BPO Director in creation, maintenance and distribution of key reports and results * Perform other duties as assigned. COMPETENCIES * Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset. * Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations. * Continuous Learning - Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth. * Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. * Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course. * Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results. * Values Orientation - Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb." * Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery. * Creativity - Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful. * Communication - Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach. Skills * Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint Education and Experience * 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute * 3-5 years of experience in offshore processes and workflow management * 5 years of group benefits insurance industry experience preferred.

The Underwriting Account Representative (UAR) is responsible for supporting the underwriting process for Renewal Chubb Customers for multiple lines of insurance coverages, including property, casualty, workers compensation, excess and automobile coverages. This position is also accountable for collaborating with team members to achieve growth, profit, renewal retention, service, and producer/client management goals for an assigned book of business in the middle market segment of Commercial Insurance. The UAR will gather and analyze account information, interpret, and translate data into workbooks and issuance instructions as well as utilize regulatory rules to comply with corporate pricing strategies. In partnership with the Underwriter, the UAR will be accountable for documenting a risk narrative that conforms with the corporate audit. This individual will need to be able to interpret and model data for locations outside the US. They will also need to be able to understand underwriting strategies and apply accordingly to risks they are working on. The ideal candidate must possess the following skills: • PC Skills: knowledge of Microsoft Office, Microsoft Word and Excel, Adobe Acrobat, and Internet navigation • Excellent verbal and written communication skills • Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. • Proven analytical skills and mathematical aptitude (arithmetic, algebra and basic accounting principles) • Strong business acumen and critical thinking skills which lead to confident decision making • Ability to learn quickly, prioritize work, and perform within time constraints. • Strong time and desk management skills and detail orientation will aid the candidate in meeting or exceed the established business goals. • Demonstrated ability to work with multiple individuals on competing priorities a must • Basic knowledge of underwriting principles and policy forms is a plus • Ability to work independently within a team/group environment with ability to collaborate with others. • Ability to adapt to fast paced environment Education and Experience: • High School Diploma or Equivalent • College degree and/or underwriting exposure preferred • 3-5 years of insurance experience preferred The pay range for the role is $43,700 to $74,200. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.